Develop Bugs

Random reboots, problems flashing, etc

Hi all,
Ever since flashing the last CM stable, I've been experiencing terrible boot loops.
Yesterday was the worst, no matter what I did, the phone would either get stuck at the white screen, or get to the CM loading screen and then reboot.
Tried wiping and reflashing, and experienced the same things.
Wiped and reflashed with Fresh 3.4, and it was working for a while. Then, all of a sudden, the phone couldn't pick up Sprint service and started the hands-free activation mode. Low and behold, it goes back into a boot loop.
Now, I'm sitting here on a frozen white screen again.
The funny thing is, the phone will randomly reboot sometimes during a wipe or a flash using Clockwork.
Any ideas? I see a few similar posts but none describing the same issue with Sense based (not CM) roms.
Thanks

So I just tried the following and I am frozen at the white screen:
- wipe data/cache/dalvik twice
- flash Fresh 3.2 (sense based rom)

Tried doing a Nandroid restore. Seemed to be going OK for a while until the phone just rebooted during the restore. WTF? Is this a problem with the SD card?

Was finally able to do a nandroid restore to an older CM. Formatted the SD card. Going to re-flash to another ROM now.

Menotti said:
Was finally able to do a nandroid restore to an older CM. Formatted the SD card. Going to re-flash to another ROM now.
Click to expand...
Click to collapse
Back into a reboot loop after full wipe and new ROM flash. What gives?
Best way to start over?

Damn phone is freezing just trying to go into Recovery :/

Phone reboots when trying to flash something in Recovery. Jeez...

can anyone offer an advice? i'm drowning here...

Flashed RA recovery. Thing still randomly reboots when wiping or flashing ROMs. Ugh.

It's rebooting while in recovery?!?! Wow man, it sounds like your hardware is messed up. I've never heard of a phone rebooting while in recovery. You may need to get a replacement

Yes, I had this problem. The processor was overheating. The phone was replaced. Hopefully you can unroot so you can get yours replaced. I had trouble unrooting because it kept rebooting during the process, took a good 3-4 hours.

Leukay said:
It's rebooting while in recovery?!?! Wow man, it sounds like your hardware is messed up. I've never heard of a phone rebooting while in recovery. You may need to get a replacement
Click to expand...
Click to collapse
Yeah it reboots while in recovery. Like, I'll be doing a wipe and the phone will reboot.
So far I've tried a number of RUUs and stock PC36IMG from flashboot all with the same result - the device will get into the OS and then just reboot. This will loop 3 or 4 times and then get frozen at the white screen.

Misty Blue said:
Yes, I had this problem. The processor was overheating. The phone was replaced. Hopefully you can unroot so you can get yours replaced. I had trouble unrooting because it kept rebooting during the process, took a good 3-4 hours.
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Click to collapse
Ah weird. If I am S-ON I'm good to go? Sounds like I need a manufacturer's replacement if I don't have the insurance, right?

I went to sprint for my replacement. I called HTC first, but they were going to charge me, which I am not ok with doing while the phone is still under warranty. At sprint, they asked me to replicate the reboot and when I did, they ordered the replacement on the spot. My problem had gotten to the point that I knew how to make it happen on the spot, though. You may have to do some quick talking if you can't reproduce the problem right away. But, you should be able to get a free replacement.
ETA: I don't have the insurance. As long as your phone is under a year, which it is, sprint has to honor the manufacturer 1 year warranty.

Misty Blue said:
I went to sprint for my replacement. I called HTC first, but they were going to charge me, which I am not ok with doing while the phone is still under warranty. At sprint, they asked me to replicate the reboot and when I did, they ordered the replacement on the spot. My problem had gotten to the point that I knew how to make it happen on the spot, though. You may have to do some quick talking if you can't reproduce the problem right away. But, you should be able to get a free replacement.
ETA: I don't have the insurance. As long as your phone is under a year, which it is, sprint has to honor the manufacturer 1 year warranty.
Click to expand...
Click to collapse
K, I'm going to try to walk in and do that.
I called one of the repair centers and they said they'd only be able to look at it, but would triage back to HTC for warranty repair.
Called HTC, they're talking 2-4 weeks for repair.
You think if I walk in one of the Sprint places and repro, they will replace on the spot? Sounds like they don't do that.

I called sprint and made an appointment. You must not tell then you rooted at any point or they will not honor the warranty. If at all possible, don't mention going into recovery. Try to reproduce the problem some other way. They will not charge you and they will either give you the replacement if they have it or order it and it will arrive the next day.

Misty Blue said:
I called sprint and made an appointment. You must not tell then you rooted at any point or they will not honor the warranty. If at all possible, don't mention going into recovery. Try to reproduce the problem some other way. They will not charge you and they will either give you the replacement if they have it or order it and it will arrive the next day.
Click to expand...
Click to collapse
Thanks, I will try this tomorrow.
I had it in a semi working state today, got back S-OFF and .76 HBOOT. Had CM 6.1 running for hours. Went to check it a lil while ago, just messing around in the UI and the thing reboots. Reboot loop begins at that point. Doesn't make a lot of sense to me, sounding more and more like hardware.

Menotti said:
Thanks, I will try this tomorrow.
I had it in a semi working state today, got back S-OFF and .76 HBOOT. Had CM 6.1 running for hours. Went to check it a lil while ago, just messing around in the UI and the thing reboots. Reboot loop begins at that point. Doesn't make a lot of sense to me, sounding more and more like hardware.
Click to expand...
Click to collapse
Did an RUU to the latest for craps and giggles. This makes S-ON and HBOOT .97. Same issue, get to OS, random reboot, the reboot loop.
This is easily producible and now that I am in S-ON and no recovery installed, I should hopefully be able to replace it. Definitely hardware, possibly CPU overheat from what I've read earlier.
I'm afraid my sprint store may force me to go direct to the manufacturer since this would be a manufacturer warranty repair. they told me over the phone (sprint corp) that this is the policy. I'll walk in and try.

Menotti said:
Did an RUU to the latest for craps and giggles. This makes S-ON and HBOOT .97. Same issue, get to OS, random reboot, the reboot loop.
This is easily producible and now that I am in S-ON and no recovery installed, I should hopefully be able to replace it. Definitely hardware, possibly CPU overheat from what I've read earlier.
I'm afraid my sprint store may force me to go direct to the manufacturer since this would be a manufacturer warranty repair. they told me over the phone (sprint corp) that this is the policy. I'll walk in and try.
Click to expand...
Click to collapse
So I went to the Sprint store today. I pretty easily reproduced the issue.
My options were to go through HTC for manufacturer's warranty, or have it replaced on the spot. Problem is that Sprint charges a $35 "replacement fee" for the convenience. I felt my time (3-4 weeks through HTC) was worth more than the fee, so I paid it and was on my way.

That's interesting. I did not have to pay for my replacement and I did not have to go through HTC who did try to make me pay.

After updating radio, phone won't turn on anymore

I updated my radio using recovery mode in clockworkmod, and after flashing, the phone rebooted. Upon reboot, it just showed the android coming out of a box icon. I pulled the battery out to reboot, and after that, the phone won't turn on anymore. Is it dead forever?
The battery was fully charged when I did this, so I don't think it's that, however I don't have another battery to test it with currently. Any help would be much appreciated.

torptube said:
I updated my radio using recovery mode in clockworkmod, and after flashing, the phone rebooted. Upon reboot, it just showed the android coming out of a box icon. I pulled the battery out to reboot, and after that, the phone won't turn on anymore. Is it dead forever?
The battery was fully charged when I did this, so I don't think it's that, however I don't have another battery to test it with currently. Any help would be much appreciated.
Click to expand...
Click to collapse
You should not have pulled out the battery, it was installing the radio upgrade. Flashing radios is one of very few ways you can actually brick your device.
Can you still access Recovery?

As above, pulling the battery mid radio flash is a sure way to totally brick your device.
Installing a radio goes through 2 reboots, and you should never ever interrupt the process. Unless you can access recovery it looks like you have brick.

torptube said:
I updated my radio using recovery mode in clockworkmod, and after flashing, the phone rebooted. Upon reboot, it just showed the android coming out of a box icon. I pulled the battery out to reboot, and after that, the phone won't turn on anymore. Is it dead forever?
The battery was fully charged when I did this, so I don't think it's that, however I don't have another battery to test it with currently. Any help would be much appreciated.
Click to expand...
Click to collapse
Don't know where you heard about pulling the battery out while flashing but that desire is no more than dust now.
Sent from my HTC Desire using XDA App

If you can't access Recovery by holding volume down and power button when the phone is off, you have bricked it. The only way you can recover it now is to find someone with a RIFF box & JTAG or to send it back to HTC and pay an extortionate amount for them to do it for you.

Hmmm bad luck buddy... seems that its bricked indefinitely... is it still under warranty? I know its unethical, but maybe try sending it back and mention that you dropped it or something, you might get lucky.
Sent from my HTC Desire using XDA App

Thanks for the reply guys, I guess I truly did brick it, as it won't even power on anymore.
Does anyone have an idea how much HTC would charge for the repair? Am I better off buying a new phone?

torptube said:
Thanks for the reply guys, I guess I truly did brick it, as it won't even power on anymore.
Does anyone have an idea how much HTC would charge for the repair? Am I better off buying a new phone?
Click to expand...
Click to collapse
This is why you should always read up on what you are doing before you drive right in, your best bet now is to claim on the insurance or to contact HTC and see what they can do for you. They will without doubt be able to repair it for you, the question is, how much will they charge?

Lesson learned. Unfortunately, I was following the instructions at the cyanogenmod wiki for the Desire.
I thought the radio update was required to update the ROM, but it seems that that is not the case. Hopefully HTC will be willing to repair it.
As a long shot, is anyone here able to do the riff box/jtag repair?

torptube said:
Lesson learned. Unfortunately, I was following the instructions at the cyanogenmod wiki for the Desire.
I thought the radio update was required to update the ROM, but it seems that that is not the case. Hopefully HTC will be willing to repair it.
As a long shot, is anyone here able to do the riff box/jtag repair?
Click to expand...
Click to collapse
I would think they will charge you somewhere in the region of $200+ to repair it, at least. Try looking here I had a little search for people with RIFF Boxes, at the bottom of the page are a list of people who can repair phones, shoot off a few e-mails and see how much they charge to save your Desire, it might work out substantially cheaper than sending it off to HTC.

Thanks! There's even a guy in San Jose. Hopefully he can work on short notice.
Was the $200+ HTC's potential repair fee, or the riff-boxers?

torptube said:
Thanks! There's even a guy in San Jose. Hopefully he can work on short notice.
Was the $200+ HTC's potential repair fee, or the riff-boxers?
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Click to collapse
The potential repair fee. RIF Boxes aren't actually that expensive, ~$150 or so, but it's all about having the know-how to use the damned thing.

PLEASE HELP! Possible Brick?

Hey guys I have an Evo but my buddy has an Dinc and we rooted it and flashed CM6 and its never had a problem. Lately it started randomly rebooting and now it wont get past the splash screen; he cant even boot into recovery he said and an RUU doesnt even recognize the phone.
any help is greatly appreciated guys, thanks.

Hmm...
mic.mayorga said:
Hey guys I have an Evo but my buddy has an Dinc and we rooted it and flashed CM6 and its never had a problem. Lately it started randomly rebooting and now it wont get past the splash screen; he cant even boot into recovery he said and an RUU doesnt even recognize the phone.
any help is greatly appreciated guys, thanks.
Click to expand...
Click to collapse
mic, what is the model number of the device? There are 3 for the Incredible, the ADR6300, 6300VW2 and VW3. Also, how early (after the phone hit the market) is the phone?

I couldn't tell you exactly. He bought like the first one, the one that came with the OLED screen.
Sent from my PC36100 using XDA App

I see. I had one of the original ones as well, and began to have an issue similar to this. What happened was some of early models had defective hardware radio chips. To find out if this is the issue with your friend's phone, have the phone deactivated from service, and then shut off the phone for 20 minutes. If you turn it back on and it powers on with no problems, you may have a device that needs replacement. If so, at least it will make you able to unroot and flash back to stock so you can get replaced with verizon/htc.
If this doesn't change anything, let us know, we'll get to the bottom of this.

well i tried calling him and i got his google voice thing when he didnt answer. idk if that means hes back on the Dinc or not. he had to go back to the enV 3 for a working phone lol. the only problem is that if he asked Verizon for a replacement but he bought it contractless on ebay...

They'd probably just tell him no.
mic.mayorga said:
well i tried calling him and i got his google voice thing when he didnt answer. idk if that means hes back on the Dinc or not. he had to go back to the enV 3 for a working phone lol. the only problem is that if he asked Verizon for a replacement but he bought it contractless on ebay...
Click to expand...
Click to collapse
Sent from my Incredible using XDA App

mic.mayorga said:
well i tried calling him and i got his google voice thing when he didnt answer. idk if that means hes back on the Dinc or not. he had to go back to the enV 3 for a working phone lol. the only problem is that if he asked Verizon for a replacement but he bought it contractless on ebay...
Click to expand...
Click to collapse
Might be able to make a claim with HTC, but the warranty claims are made through a third party. I had some luck with calling HTC, getting them to say that they'll do something about it, and when the third party tried to charge me money, I just flipped **** and gave them the loyal customer speech. Worth a shot. If you can't get it for free, ***** and see if that helps

haha okay ill let him know to look into that. also ill ask him about the whole 20 minutes thing. thanks a lot for the help

Wonky SD Card?
CM 'interactively' uses elements of the SD card, I believe.
That said, have you tried a different SD card?
Meaning, d/l another ROM onto the 'other' SD card, put it in the device w/ power off (after unmounting SD, powering down, and removing 'first' SD card)
Load/flash new ROM from recovery off of 'other' SD after wiping everything, and see if it boots.

Unlocked HTC 10 Random Reboot

Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?

Highlyanimated said:
Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?
Click to expand...
Click to collapse
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.

xunholyx said:
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.
Click to expand...
Click to collapse
Thank you for the suggestion.
I went through all of the standard troubleshooting before they escalated me to repair status.
First I did safe mode, after it rebooted in safe mode I did a factory data reset. After the reset I did a cache wipe and that didn't work. I also did a cache wipe, and factor data reset. Finally, I installed the RUU from their webpage and the problem persisted.
I wiped the phone and set it back to them, they were unable to get the phone to reboot during the 2-3wks they had it.

Any other suggestions, or answers to the question about Uh-Oh protection?

Highlyanimated said:
Any other suggestions, or answers to the question about Uh-Oh protection?
Click to expand...
Click to collapse
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.

auggie721 said:
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.
Click to expand...
Click to collapse
Sorry to hear that Auggie,
For the past 9 days I haven't had any reboots. Solution, turn off 4G LTE and use only GSM/WCDMA. Perhaps give that a try, if the same thing happens, then I think it means there's an issue with the radio (firmware/hardware).
Sucks, because service here on AT&T in LA is worse than when I lived in NYC and no LTE is like torture.

Thanks, this workaround solved my HTC reboot issue, keep using 3g is a pain but at least no need to buy a new phone. HTC supports or technicians really don't understand and know how to solve the issue

HTC 10 Unstable, Unpredictableand crappy battery.

I am wondering if anyone has any ideas on this crazy phone.
I am experiencing some really erratic behavior and rapid battery drain. My phone will spontaneously reboot at any given moment. Usually when the battery level gets below 50% but not always, I've had it happen at 80% as well. When it reboots it will go into a boot loop and show the battery at 1%. It will boot a few times then shut off until I plug it into a charger and reboot. Then the phone will have to charge from 1% even if it was at 75% when it shut off. Sometimes if I charge it a bit, say up to 30% and then reboot, it will boot back up at 60 or 70%. No rhyme or reason.
When all this started I was running Venom rom and I hadn't updated anything for a long time. I thought maybe something was crossed up so I flashed the stock RUU and re-rooted with the intent of re-installing the current version of Venom. I flashed Venom and got everything set up again....Bam...out of the blue a reboot. This time I lost all of my settings and tweaks in Venom, it seemed like it reverted to a fresh install. I went through all of the tweaks again and set everything back up only to have it happen again.
I have tried all of the battery reset tricks i.e., deleting battery stats. Holding down both volume buttons and the power button etc. Nothing works.
I have wiped everything except the external SD card in TWRP and then again when I installed a new ROM. I have done this numerous times. The phone seems to run a little better now but it still will random reboot and show discharged. Only get about a half a day out of the battery if I'm lucky.
I am currently running the latest version of TWRP 3.2.1-0 and stock rom firmware version 2.41.605.36.
This thing is driving me nuts. I have tried pretty much I know how to do with my limited abilities. Anyone have any ideas?

Sooo....as soon as I posted this thread I found this one https://forum.xda-developers.com/htc-10/help/random-shut-boot-loops-t3690547. I'm not sure how I missed it in my searches. I have some reading to do LOL.

HI,
i have same problem. I hope it will be resolved with Oreo !!

Leedroid is answer to all bugs

Aftab_khatri said:
Leedroid is answer to all bugs
Click to expand...
Click to collapse
I tried that as well. LeeDroid didn't change a thing. At this point it really seems like a hardware issue. I have an email sent to HTC to see what they have to say.

Well to be honest I was getting a crapy battery life while using the car charger or charge it more frequently, but I am using In home Aukey Q3 and in work stock, these results are captured before writing the reply

Any lint or anything else stuck in the charge port?

I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.

CharliesTheMan said:
I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.
Click to expand...
Click to collapse
Unfortunately my warranty expired in July so there is no point starting a replacement process. I have been on chat with 2 different HTC people. HTC will not help me....period. They will not even acknowledge that they have a problem. I sent them the link I posted above with everyone else having the same exact issue. I made it really clear to HTC that I will not buy another one of their phones. Too bad, I have had nothing but HTC since the Thunderbolt. I won't have another one.
I have wiped all partitions including the internal sd card via TWRP at least 3 times. I have flashed the lastest Verizon RUU firmware 2.41.605.36 at least 3 times (running that now). Flashed an updated version of Venom. Flashed the latest LeeDroid, complete wipes for everything. Tried holding down the power button along with both volume buttons to reset battery stats. Tried dice and chicken bones LOL. Nothing corrects the problem. I thought it got a little better but I was wrong.
Samsung here I come

CharliesTheMan said:
I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.
Click to expand...
Click to collapse
Missed the first part of your post....I'm S-off. I have gone both ways with Magisk and SuperSu. Currently (and I seem to prefer) SuperSU.

Hard not to come to the conclusion that your battery is bad

I found a shop that is going to try and help me replace the battery. They were hesitant due to the possibility of breaking the screen during disassembly. I ordered a new screen to go along with the new battery. If this doesn't fix it I guess I just tossed another $100.00 bucks in the trash.

goobener said:
I found a shop that is going to try and help me replace the battery. They were hesitant due to the possibility of breaking the screen during disassembly. I ordered a new screen to go along with the new battery. If this doesn't fix it I guess I just tossed another $100.00 bucks in the trash.
Click to expand...
Click to collapse
I had the exact same issue as you! A repair shop replaced my battery for 70€ and now it's working perfect again. I also tried different custom ROMs and nothing worked.

I've been having the same issues and I finally decided I've had enough. I'm going to try to revive my 10 by replacing the battery with the part here. I have a heat gun and phone repair kit already but just to be extra safe, I ordered a replacement screen/LCD assembly as well from here. I really hope I don't break my original screen because I'm not convinced this replacement is actually OEM. I don't want to risk sacrificing screen quality by having to swap my original out with a replacement. We'll see how it goes when I get all the parts in about a week and a half. Wish me luck!

Got my 10 back from a local repair shop after replacing the battery Runs like new again. Really happy the new battery fixed it back up. Pretty disappointed that HTC would do absolutely nothing to help me get the phone fixed.