Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?
Highlyanimated said:
Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?
Click to expand...
Click to collapse
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.
xunholyx said:
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.
Click to expand...
Click to collapse
Thank you for the suggestion.
I went through all of the standard troubleshooting before they escalated me to repair status.
First I did safe mode, after it rebooted in safe mode I did a factory data reset. After the reset I did a cache wipe and that didn't work. I also did a cache wipe, and factor data reset. Finally, I installed the RUU from their webpage and the problem persisted.
I wiped the phone and set it back to them, they were unable to get the phone to reboot during the 2-3wks they had it.
Any other suggestions, or answers to the question about Uh-Oh protection?
Highlyanimated said:
Any other suggestions, or answers to the question about Uh-Oh protection?
Click to expand...
Click to collapse
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.
auggie721 said:
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.
Click to expand...
Click to collapse
Sorry to hear that Auggie,
For the past 9 days I haven't had any reboots. Solution, turn off 4G LTE and use only GSM/WCDMA. Perhaps give that a try, if the same thing happens, then I think it means there's an issue with the radio (firmware/hardware).
Sucks, because service here on AT&T in LA is worse than when I lived in NYC and no LTE is like torture.
Thanks, this workaround solved my HTC reboot issue, keep using 3g is a pain but at least no need to buy a new phone. HTC supports or technicians really don't understand and know how to solve the issue
Related
Hi all,
I have an HTC Incredible that is stuck in a reboot loop.
I bought it second hand from a seller on craigslist.
When I inspected it, it was all good. 2 minutes later, during activation, it got stuck in a reboot loop. I had met the seller at the verizon store, so naturally I took it right in for the techs to look at. They processed the activation manually, and it continued the reboot cycle.
I took it home, played around with it, and finally got it rooted. At which point I flashed every rom, compatible radio, boot, hboot, kernel, and pretty much everything that could be flashed to it. It still continued this reboot cycle. It doesn't reboot while in recovery mode. It seems to stay on for longer when it is A: outside, or B: in an exceptionally good service area. This led me to believe it was the radio. I tried a few of them, to no avail.
The next day I called verizon again and switched my activation back to my eris. It stopped rebooting about 10 minutes later. There are no signs of any physical or water damage to the phone. I flashed RUU and FRF91 OTA to it and these also yield the same result. The seller is willing to refund/replace the phone, but I wanted to check on here and see if anyone had any ideas.
Thanks in advance for any replies!
Try following Section 6 of Dadicus' guide to get completely back to stock 2.1. After that, try OTA programming it by dialing *228 then option 1. From there, assuming no reboots occur, update your radio, then flash a new ROM.
PonsAsinorem said:
Try following Section 6 of Dadicus' guide to get completely back to stock 2.1. After that, try OTA programming it by dialing *228 then option 1. From there, assuming no reboots occur, update your radio, then flash a new ROM.
Click to expand...
Click to collapse
Thanks for the quick reply!
Unfortunately I have already tried that starting from step 1 all the way to the end. It still yields the same results as before.
Once again, I appreciate your help
Meeting with the seller for replacement tomorrow. Does anyone have suggestions on how to make sure the seller doesn't just take the phone and then have both my money and phone?
And from the description of the issue, I think it is likely a hardware failure. Does anyone think that there are other logical conclusions?
Sent from my HTC Incredible
P.S. this is my other incredible
pyroboy1080 said:
Meeting with the seller for replacement tomorrow. Does anyone have suggestions on how to make sure the seller doesn't just take the phone and then have both my money and phone?
And from the description of the issue, I think it is likely a hardware failure. Does anyone think that there are other logical conclusions?
Sent from my HTC Incredible
P.S. this is my other incredible
Click to expand...
Click to collapse
get your money back until he gets the replacement
Sent from my ADR6300 using XDA App
Hi all,
Ever since flashing the last CM stable, I've been experiencing terrible boot loops.
Yesterday was the worst, no matter what I did, the phone would either get stuck at the white screen, or get to the CM loading screen and then reboot.
Tried wiping and reflashing, and experienced the same things.
Wiped and reflashed with Fresh 3.4, and it was working for a while. Then, all of a sudden, the phone couldn't pick up Sprint service and started the hands-free activation mode. Low and behold, it goes back into a boot loop.
Now, I'm sitting here on a frozen white screen again.
The funny thing is, the phone will randomly reboot sometimes during a wipe or a flash using Clockwork.
Any ideas? I see a few similar posts but none describing the same issue with Sense based (not CM) roms.
Thanks
So I just tried the following and I am frozen at the white screen:
- wipe data/cache/dalvik twice
- flash Fresh 3.2 (sense based rom)
Tried doing a Nandroid restore. Seemed to be going OK for a while until the phone just rebooted during the restore. WTF? Is this a problem with the SD card?
Was finally able to do a nandroid restore to an older CM. Formatted the SD card. Going to re-flash to another ROM now.
Menotti said:
Was finally able to do a nandroid restore to an older CM. Formatted the SD card. Going to re-flash to another ROM now.
Click to expand...
Click to collapse
Back into a reboot loop after full wipe and new ROM flash. What gives?
Best way to start over?
Damn phone is freezing just trying to go into Recovery :/
Phone reboots when trying to flash something in Recovery. Jeez...
can anyone offer an advice? i'm drowning here...
Flashed RA recovery. Thing still randomly reboots when wiping or flashing ROMs. Ugh.
It's rebooting while in recovery?!?! Wow man, it sounds like your hardware is messed up. I've never heard of a phone rebooting while in recovery. You may need to get a replacement
Yes, I had this problem. The processor was overheating. The phone was replaced. Hopefully you can unroot so you can get yours replaced. I had trouble unrooting because it kept rebooting during the process, took a good 3-4 hours.
Leukay said:
It's rebooting while in recovery?!?! Wow man, it sounds like your hardware is messed up. I've never heard of a phone rebooting while in recovery. You may need to get a replacement
Click to expand...
Click to collapse
Yeah it reboots while in recovery. Like, I'll be doing a wipe and the phone will reboot.
So far I've tried a number of RUUs and stock PC36IMG from flashboot all with the same result - the device will get into the OS and then just reboot. This will loop 3 or 4 times and then get frozen at the white screen.
Misty Blue said:
Yes, I had this problem. The processor was overheating. The phone was replaced. Hopefully you can unroot so you can get yours replaced. I had trouble unrooting because it kept rebooting during the process, took a good 3-4 hours.
Click to expand...
Click to collapse
Ah weird. If I am S-ON I'm good to go? Sounds like I need a manufacturer's replacement if I don't have the insurance, right?
I went to sprint for my replacement. I called HTC first, but they were going to charge me, which I am not ok with doing while the phone is still under warranty. At sprint, they asked me to replicate the reboot and when I did, they ordered the replacement on the spot. My problem had gotten to the point that I knew how to make it happen on the spot, though. You may have to do some quick talking if you can't reproduce the problem right away. But, you should be able to get a free replacement.
ETA: I don't have the insurance. As long as your phone is under a year, which it is, sprint has to honor the manufacturer 1 year warranty.
Misty Blue said:
I went to sprint for my replacement. I called HTC first, but they were going to charge me, which I am not ok with doing while the phone is still under warranty. At sprint, they asked me to replicate the reboot and when I did, they ordered the replacement on the spot. My problem had gotten to the point that I knew how to make it happen on the spot, though. You may have to do some quick talking if you can't reproduce the problem right away. But, you should be able to get a free replacement.
ETA: I don't have the insurance. As long as your phone is under a year, which it is, sprint has to honor the manufacturer 1 year warranty.
Click to expand...
Click to collapse
K, I'm going to try to walk in and do that.
I called one of the repair centers and they said they'd only be able to look at it, but would triage back to HTC for warranty repair.
Called HTC, they're talking 2-4 weeks for repair.
You think if I walk in one of the Sprint places and repro, they will replace on the spot? Sounds like they don't do that.
I called sprint and made an appointment. You must not tell then you rooted at any point or they will not honor the warranty. If at all possible, don't mention going into recovery. Try to reproduce the problem some other way. They will not charge you and they will either give you the replacement if they have it or order it and it will arrive the next day.
Misty Blue said:
I called sprint and made an appointment. You must not tell then you rooted at any point or they will not honor the warranty. If at all possible, don't mention going into recovery. Try to reproduce the problem some other way. They will not charge you and they will either give you the replacement if they have it or order it and it will arrive the next day.
Click to expand...
Click to collapse
Thanks, I will try this tomorrow.
I had it in a semi working state today, got back S-OFF and .76 HBOOT. Had CM 6.1 running for hours. Went to check it a lil while ago, just messing around in the UI and the thing reboots. Reboot loop begins at that point. Doesn't make a lot of sense to me, sounding more and more like hardware.
Menotti said:
Thanks, I will try this tomorrow.
I had it in a semi working state today, got back S-OFF and .76 HBOOT. Had CM 6.1 running for hours. Went to check it a lil while ago, just messing around in the UI and the thing reboots. Reboot loop begins at that point. Doesn't make a lot of sense to me, sounding more and more like hardware.
Click to expand...
Click to collapse
Did an RUU to the latest for craps and giggles. This makes S-ON and HBOOT .97. Same issue, get to OS, random reboot, the reboot loop.
This is easily producible and now that I am in S-ON and no recovery installed, I should hopefully be able to replace it. Definitely hardware, possibly CPU overheat from what I've read earlier.
I'm afraid my sprint store may force me to go direct to the manufacturer since this would be a manufacturer warranty repair. they told me over the phone (sprint corp) that this is the policy. I'll walk in and try.
Menotti said:
Did an RUU to the latest for craps and giggles. This makes S-ON and HBOOT .97. Same issue, get to OS, random reboot, the reboot loop.
This is easily producible and now that I am in S-ON and no recovery installed, I should hopefully be able to replace it. Definitely hardware, possibly CPU overheat from what I've read earlier.
I'm afraid my sprint store may force me to go direct to the manufacturer since this would be a manufacturer warranty repair. they told me over the phone (sprint corp) that this is the policy. I'll walk in and try.
Click to expand...
Click to collapse
So I went to the Sprint store today. I pretty easily reproduced the issue.
My options were to go through HTC for manufacturer's warranty, or have it replaced on the spot. Problem is that Sprint charges a $35 "replacement fee" for the convenience. I felt my time (3-4 weeks through HTC) was worth more than the fee, so I paid it and was on my way.
That's interesting. I did not have to pay for my replacement and I did not have to go through HTC who did try to make me pay.
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
You could try to flash the latest RUU, some who had WiFi problems now say they are fixed.
Won't hurt to try.
RUU can be installed on stock locked devices, so maybe something to look into?
You can get the RUU from my Dropbox link.
http://db.tt/eYSlILnf
Enter fastboot on phone,
Plug in usb cable to phone from PC
Should now say fastboot USB on phone
Double click RUU on PC to install
from my HTC One X using Tapatalk 2
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Since your on 1.29.401.11 you can flash the 2.17.401.2 RUU which is the latest from htc. You dont have to be htc dev unlocked to flash it. It might fix the radio issues that you are having. If not it might be a hardware problem so you would have to send it to htc. I have never sent any of my htc phones back for a fix (touch wood) so i cant comment on that.
You can find the RUU In this link http://forum.xda-developers.com/showthread.php?t=1543604 The thread does have mirrors for the RUU if you dont have a file factory account.
Hope it helps :cyclops:
Thank you so far! I just flashed the new RUU, but it didn't fix any of my problems.
The worst about this is, that I didn't know that a factory reset is performed during the process, I thought it's just like installing the automatic updates, so I didn't do a backup of my latest data. I don't blame you for that, I should have thought of that before flashing the new RUU version.
Anyways, I guess I will have to send my phone to HTC to fix the problems.
HTC say their max turn around time is 1-2 weeks I'd give it 3 just to be safe and plan from that.
Another problem I have now after the RUU update: My phone is always saying "Damaged phone storage" and it is asking me to format the sd card. If I click cancel nothing happens, but I can't access the storage at all. If I connect the phone to the PC it doesn't give me the option to choose "Disk Drive", there is just "Charge only", "USB Tethering" and "Internet Pass through".
As I have some important data on the storage, I need to access my phone storage before sending my phone to HTC or formatting it.
Any ideas how to resolve this?
EDIT:
I just tried to connect to my Media Link HD and it works perfectly, still I cannot connect to my home wifi network. This is a bit weird, as the Media Link HD connects to the phone via wifi as well, doesn't it?
Hi
PCServe said:
Hey guys,
I have always been very satisfied with my One X, but it's starting to piss me right off.
Since the last update (1.29.401.11) the GPS isn't working with my phone anymore. In addition I have a yellow spot on my display which doesn't disappear.
Today I returned from my holiday abroad and I wanted to connect to my wifi network at home, but it just doesn't work. If I click "connect" nothing happens.
Seems like my formerly perfect working One X has turned into the most horrible one with every problem you could think of.
I did try a hard reset earlier, but it didn't fix the issues. Can I expect the problems to be fixed with the next update (4.04 or 4.1), or is it definitely a hardware fault?
Does anyone have any experience how long it approximately takes HTC to repair the phone? This is important, as I am planning to move to Germany soon and I am not sure if I should send the phone to HTC in Germany or the UK. I didn't unlock or root my phone, so I guess the warranty claim should be no problem at all. Do you think I can expect to receive a new phone instead of having mine repaired? as far as I know they will have to replace the display and the mainboard because of my problems, right? So a new phone would be the easier choice for them or am I wrong?
Thanks in advance for your help!
Click to expand...
Click to collapse
Sounds like the antenna connection hardware fault that also can affect the GPS antenna. See the start of this thread for info. http://forum.xda-developers.com/showthread.php?t=1688538
Flashing ROMs is not going to fix it, it is a known hardware fault. I'm wondering if your phone has run hot or has been stressed/bent, for example in your pocket, this potentially causes the broken antenna connections and might also have caused the yellow spot.
Regards
Phil
After another hard reset the wifi is working again, still having the GPS problems and the yellow spot though.
I actually don't think I ever bent the phone, of course I carry it around in my pocket, but that's what a phone should be made for, right? However, if it was bent in any way will this cause any problems with a warranty claim? The yellow spot doesn't really bother me as it is barely visible, but I have purchased Navigon a while ago and I would like to use it with my One X now, so I wanted to send the phone to HTC sooner or later to get it fixed.
The other day I tried to use Navigon on a short trip (around 20 miles) without expecting a GPS signal at all.
After like 5 Minutes it suddenly picked up a GPS signal and Navigon worked fine for approximately 10 miles. Then it suddenly just stopped again.
Is this really a hardware issue? Any ideas how to probably get it fixed without sending it to HTC?
If a flash of new ROM and hard reset doesnt fix your problems, its most likely hardware issue. Like everyone said, just send it back to HTC.
One x is a crap phone. Worst HTC device ever
Sent from my HTC One X using xda premium
Hello everyone,
Recently my Verizon HTC one stopped working. After reading around and contacting HTC customer support, I determined there was nothing to be done but send it back in for warranty. The phone would not respond to any inputs and could not be reset. The charging LED would not turn on when the phone was plugged into an AC adapter, nor would charging it for an extended period of time bring it back. It was dead.
After sending it in for warranty, I am now seeing that they are wanting $200 to fix it because I've rooted it. The included images show a picture of the bootloader which (I believe, it's a pretty small image) indicates that it has been rooted. My question is, if they were able to get it to boot into the bootloader does that mean I could likely refuse the repair and just fix any software issues my self? Has anyone else had a similar issue and solved it without having to pay the $200 repair fee?
Thanks
If they got it into the bootloader then yes, it should be fixable (if its just a software issue), I'd ask for it back and update to the latest firmware if its not already....or.....Get the decrypted RUU and take it back to stock and start over (or just leave it alone).......alot of this information can be found in the Android Development forum, hope this helps...goodluck
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
geeibara said:
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
Click to expand...
Click to collapse
Maybe I screwed up, but this was through HTC directly. For better or worse I have requested that the phone be sent back to me. If it is still dead when I receive it, I'm assuming I can either send it back in again for repair by HTC or try Verizon (if that is an option)?
I'd ask if anyone has tried this before, but my guess is I'm probably in uncharted waters here...
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I would not really expect them to take it back for warranty work, but would they not take it back if I was willing to pay their required $200 fee? Or are you saying they won't even service out of warranty phones for pay?
Yeah if you are willing to pay the fee to get it fixed then they will fix it.
Sent from my HTC6500LVW using Tapatalk
I've never had Verizon give me an issue with rooted or unlocked devices.
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Wildwoodashes said:
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Click to expand...
Click to collapse
have you tried an RUU on it first. it could just be bad software if the thing turns on. i would try that before anything else is done. you'll need to be s-off to do so though.
Well, I flashed back to stock, locked, and s-on. Still no vibrate functionality.
What is the general consensus on Verizon's CLNR policy? I do not see any defects on the phone cosmetically, but what are the chances I'd end up being charged for a replacement? The phone has pretty much been in a case since I got it, and I keep it in a pocket by its self.
As far as my dealings is just as long as it doesn't look like it went through ww3 you should be fine. I sent phones back that had scratches abd a few nicks on the case. They never had a problem with that.
Sent from my HTC6500LVW using Tapatalk
my phone is rooted i'm on 13B everything was fine since i got my phone back in august till today i was listening music and was gonna skip to next song that moment is when my phone froze completely after pressing the power button the phone reboot by itself but got stuck on the lg screen i removed the battery after a few attempts it turned on. after 30 minutes or so it rebooted it self again but now even removing the battery it won't pass the lg screen. any ideas? suggestions?
probably the same problem a lot of other people are having. I also had the same symptoms as you, on rooted 13B.
you can try resetting or reflashing your phone but most likely you need a replacement.
theirs a problem with the motherboard going bad, i just had the same problem and lg sent me a replacement under warranty but i wasnt rooted
dagnisaun said:
probably the same problem a lot of other people are having. I also had the same symptoms as you, on rooted 13B.
you can try resetting or reflashing your phone but most likely you need a replacement.
Click to expand...
Click to collapse
bayniner said:
theirs a problem with the motherboard going bad, i just had the same problem and lg sent me a replacement under warranty but i wasnt rooted
Click to expand...
Click to collapse
Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.
killa408shark said:
Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.
Click to expand...
Click to collapse
How were you able to flash 13B if it was stuck in a bootloop, ive already recieved my replacement but id like to factory reset my old one before i send it back
bayniner said:
How were you able to flash 13B if it was stuck in a bootloop, ive already recieved my replacement but id like to factory reset my old one before i send it back
Click to expand...
Click to collapse
I put the phone in download mode and flashed 13B KDZ. But unfortunately my phone got back in the bootlop. Good thing I'm gettingmy replacement
It's a hardware issue, not software. A lot of the earlier G4s have "loose contacts" that cause the bootloop to occur. LG has acknolwedged it and are replacing any affected phones without incident. Just call verizon and they'll ship a new one.
Yup, happened to me just his week. VZW shipped another one to arrive the next day. FWIW, I strongly recommend everyone backup their phone to removable SD card using LG's on board Backup utility. If this challenge happens to you, getting back up and running quickly will be much easier if you have this backup ready to go.
...my $.02.
Happened to me as well last night. Took it back to Verizon today and they are sending me another one. I didn't have insurance and no questions were asked. Obviously they recognize the problem. Last LG phone I will own! Unless the G5 is insane. Hehe
Happened to me as well, yesterday. Interesting how this is happening to everyone at almost the same timeframe. I'll take it to Verizon to get a replacement shipped.
I had the same problem, and contacted LG support and they said it will take 9 business days to repair the phone. This seemed like an awful long time to be without a phone, I asked if there was any way to speed the process up and they said no. Thankfully I was able to borrow a phone from work for the duration of the repairs. Considering how this is a major problem with many handsets, I think LG is handling the whole situation pretty badly.