Develop Bugs

Unrooted LG G4 stuck in boot loop

My G4 has randomly restarted on me a few times before (only once at a time), but I thought nothing of it. However, this time, it has gotten stuck in a boot loop. My phone was fairly hot from watching videos at a high brightness, and that is when I noticed it restarted for the first time. My G4 is NOT rooted, and I even went into recovery mode and wiped the cache and it is still stuck in the loop. Is there anything I can do besides try a factory data reset? I really do not want to lose all of my data because I did not even get a chance to do a backup as this happened unexpectedly.

Hey did you ever get this problem solved, same thing happened to me today not rooted was watching a video phone froze and now im stuck in bootloop

This just started happening to me on Friday. I have a warranty replacement on the way (and I managed to get the guys at my Verizon Wireless store to give me a loaner Samsung Galaxy S4 so I wasn't completely without a phone all weekend).
It looks like this may be a fairly widespread problem and related to HW version 1.0 of the phones:
https://www.reddit.com/r/lgg4/comments/3k5ofv/verizon_bootloop/
https://www.reddit.com/r/lgg4/comments/3oos3e/lg_g4_stuck_in_boot_loop_pulled_battery_tried_all/
I'm hoping my warranty replacement is a 1.1 version phone, but that's probably wishful thinking on my part.

chairthrower said:
This just started happening to me on Friday. I have a warranty replacement on the way (and I managed to get the guys at my Verizon Wireless store to give me a loaner Samsung Galaxy S4 so I wasn't completely without a phone all weekend).
It looks like this may be a fairly widespread problem and related to HW version 1.0 of the phones:
https://www.reddit.com/r/lgg4/comments/3k5ofv/verizon_bootloop/
https://www.reddit.com/r/lgg4/comments/3oos3e/lg_g4_stuck_in_boot_loop_pulled_battery_tried_all/
I'm hoping my warranty replacement is a 1.1 version phone, but that's probably wishful thinking on my part.
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Click to collapse
i read about the problem with the motherboard going bad i thought it had more to do with the serial number or the manufacture date mine was 505, anyway i recieved my replacement from lg and new serial is 512 but HW version is still 1.0

Update!
i called verizon they sending me a replacement. just to let you know i flashed 13B KDZ but the bootloop was still there i let my phone on and finally turned on quickly i did a factory reset and booted up normal and its working again. still im gonna send it back. just sharing my experience maybe for other people might work too.

Help wifi wont turn on. Stuck on Turning Wifi On

Phone randomly reset and just keeps saying turning on wifi. I dont know what to do please help

Jasonfares said:
Phone randomly reset and just keeps saying turning on wifi. I dont know what to do please help
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Click to collapse
More information is needed
(1) What phone do you have (model number)
(2) What rom do you have
(3) Was there anything you did just before it happened
(4) Have you tried anything to fix it.

tallman43 said:
More information is needed
(1) What phone do you have (model number)
(2) What rom do you have
(3) Was there anything you did just before it happened
(4) Have you tried anything to fix it.
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Click to collapse
I have att d850
Im on stock but have adblock from root
I literally opened spotify and then phone crashed then restarted and wifi wont turn on.
Ive restarted multiple times. Ive turned airplane mode on. Idk what more to do

Jasonfares said:
I have att d850
Im on stock but have adblock from root
I literally opened spotify and then phone crashed then restarted and wifi wont turn on.
Ive restarted multiple times. Ive turned airplane mode on. Idk what more to do
Click to expand...
Click to collapse
Personally I would first delete spotify then reboot see if it fixes it,I personally don't think its the app spotify but worth a try. I would then also backup my data and try a factory reset. If that also does not work consider re flashing a new stock rom.

tallman43 said:
Personally I would first delete spotify then reboot see if it fixes it,I personally don't think its the app spotify but worth a try. I would then also backup my data and try a factory reset. If that also does not work consider re flashing a new stock rom.
Click to expand...
Click to collapse
I backed up some things and im factory reseting right now. What would be a good rom to flash? A while ago this phone was soft bricked and I flashed kitkat and reupgraded to lolipop and this just happened.

Jasonfares said:
I backed up some things and im factory reseting right now. What would be a good rom to flash? A while ago this phone was soft bricked and I flashed kitkat and reupgraded to lolipop and this just happened.
Click to expand...
Click to collapse
To be honest I can't recommend any because I have a LG 855 sorry.

tallman43 said:
To be honest I can't recommend any because I have a LG 855 sorry.
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**** well I factory reset and its still doing it. I think im just going to go to att tommorow and see whats up

Jasonfares said:
**** well I factory reset and its still doing it. I think im just going to go to att tommorow and see whats up
Click to expand...
Click to collapse
Don't forget if you take it to service to unroot your phone.

tallman43 said:
Don't forget if you take it to service to unroot your phone.
Click to expand...
Click to collapse
wait do what with it? I factory reset it does that not take out the root?

Jasonfares said:
wait do what with it? I factory reset it does that not take out the root?
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Click to collapse
Nope it may remove the app but not root and service will be able to tell if it's rooted..Best way is to flash a stock kdz to get rid of any traces of it.

tallman43 said:
Nope it may remove the app but not root and service will be able to tell if it's rooted..Best way is to flash a stock kdz to get rid of any traces of it.
Click to expand...
Click to collapse
Could you give me a way how with wifi not on the phone?

Jasonfares said:
Could you give me a way how with wifi not on the phone?
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Click to collapse
Sorry I don't understand your question? do you mean how to flash a stock kdz if so look here >> http://forum.xda-developers.com/showthread.php?t=2785089 <<

Hi, sorry to hijack the thread but my LG G3 d855 is exactly the same. on 29th December i noticed that the wifi wasn't connected to my home network, so did a reboot and still the same. I spent an hour or 2 googling this to find i wasn't the only one. Most had suggested a factory data reset, however said that this doesn't always work. I tried that and still the same so rang my network provider who passed me through to LG UK. It was booked in for a repair and collected on the 5th Jan. I got the phone back on the 26th Jan, and it took me less than 10 minutes to get the same wifi not connecting issue again. On the repair note it states they have changed the ic/pa/filter and updated the software to v20l (although I'm sure i was on later than that anyway). I rang LG again and it was collected the next day. I received the handset on tuesday, and the note this time said software updated, phone tested. I put the battery in, turned the phone on and within a minute found that the wifi would not turn on at all. I also noticed that the build version was V20h, which is a downgrade from the version that was on the phone when i sent it back to them.
I have rang LG again, and was told that they would look at it, but that i might need a new phone. When i questioned the new phone statement and asked why i needed to buyt a new phone, the woman didnt answer me. Anyway, the phone is getting collected today, and i really dont hold out much hope that it will be repaired. I have mailed LG direct to complain about this but i am at the point where i might move away altogether from LG. I am stuck until June waiting for my contract to expire, but am so frustrated with LG and their repair service as they have had my phone over a month now and havent fixed it.

This phone (g3) have bad quality components....my last lg....back to Samsung....I want my S5 again or a new S7 or note 4. Fantastics super amoled displays, great conections, all works. I'm tired of suffering...kkk

labpedro said:
Hi, sorry to hijack the thread but my LG G3 d855 is exactly the same. on 29th December i noticed that the wifi wasn't connected to my home network, so did a reboot and still the same. I spent an hour or 2 googling this to find i wasn't the only one. Most had suggested a factory data reset, however said that this doesn't always work. I tried that and still the same so rang my network provider who passed me through to LG UK. It was booked in for a repair and collected on the 5th Jan. I got the phone back on the 26th Jan, and it took me less than 10 minutes to get the same wifi not connecting issue again. On the repair note it states they have changed the ic/pa/filter and updated the software to v20l (although I'm sure i was on later than that anyway). I rang LG again and it was collected the next day. I received the handset on tuesday, and the note this time said software updated, phone tested. I put the battery in, turned the phone on and within a minute found that the wifi would not turn on at all. I also noticed that the build version was V20h, which is a downgrade from the version that was on the phone when i sent it back to them.
I have rang LG again, and was told that they would look at it, but that i might need a new phone. When i questioned the new phone statement and asked why i needed to buyt a new phone, the woman didnt answer me. Anyway, the phone is getting collected today, and i really dont hold out much hope that it will be repaired. I have mailed LG direct to complain about this but i am at the point where i might move away altogether from LG. I am stuck until June waiting for my contract to expire, but am so frustrated with LG and their repair service as they have had my phone over a month now and havent fixed it.
Click to expand...
Click to collapse
Yea Ive been a month without WiFi on it and I've taken it to 2 phone repair shops and its been said to be a motherboard problem and lg would have a big fee to fix it. I'm going to get a new phone soon because this problem is happening a lot right now with lgs

Jasonfares said:
Yea Ive been a month without WiFi on it and I've taken it to 2 phone repair shops and its been said to be a motherboard problem and lg would have a big fee to fix it. I'm going to get a new phone soon because this problem is happening a lot right now with lgs
Click to expand...
Click to collapse
Well, update so far is they have "repaired" the handset and its on its way back to me so will get it on monday. I was going to bet a guy at work that it wouldnt be repaired but he wouldnt take the bet. if its still not fixed i think i need to go down the replacement route. I have tried to be polite about this, but the fact that they have ignored 3 emails from me trying to raise a complaint, numerous tweets and facebook messages is making me feel like LG are not a company that can be trusted. I realise that I am a tiny insignificant stone on the bottom of their shoe and am meaningless in the grand scheme of things, but i've never dealt with a company that simply ignores you....
I will update on monday when i turn the phone on

So as a follow up, I got the phone back on Monday and so far it is working fine, WiFi is connecting with no problems. The fix that has been reported is replacing the mainboard. 1 niggle now though is that there is now a hiss in the headphones that comes and goes which wasn't there when i sent the phone in for the million repair attempts. I cant be bothered to go through the hassle of reporting it and sending it off for repair so I'm just going to live with it (its not too bad, just annoying when the music is quiet or paused). I only have a couple of months before I can upgrade, and had thought about a G4 or G5 but after the past 2 months i don't think i'll bother.
Ray

labpedro said:
So as a follow up, I got the phone back on Monday and so far it is working fine, WiFi is connecting with no problems. The fix that has been reported is replacing the mainboard. 1 niggle now though is that there is now a hiss in the headphones that comes and goes which wasn't there when i sent the phone in for the million repair attempts. I cant be bothered to go through the hassle of reporting it and sending it off for repair so I'm just going to live with it (its not too bad, just annoying when the music is quiet or paused). I only have a couple of months before I can upgrade, and had thought about a G4 or G5 but after the past 2 months i don't think i'll bother.
Ray
Click to expand...
Click to collapse
How much did you pay for LG to repair it?

Jasonfares said:
How much did you pay for LG to repair it?
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Click to collapse
so sorry for late reply, didnt know you had asked a question. Mine was done under warranty (apparently LG have a 2 year warranty with Three) so mine was fixed under that. I would guess that it would of been about 100 quid though for the work that they did, if not more. It took them far too many attempts to fix it though, which has left me with a bitter taste towards LG, so not sure whether to get the G5 next, the G4 or move onto a different make altogether

labpedro said:
so sorry for late reply, didnt know you had asked a question. Mine was done under warranty (apparently LG have a 2 year warranty with Three) so mine was fixed under that. I would guess that it would of been about 100 quid though for the work that they did, if not more. It took them far too many attempts to fix it though, which has left me with a bitter taste towards LG, so not sure whether to get the G5 next, the G4 or move onto a different make altogether
Click to expand...
Click to collapse
I actually havent got it repaired and im still using it. I called lg and they told me there was a one year warranty on the g3 so im just keeping it until i decide on a new phone to get

LG G4 (H815) variant shuts off and doesnt respond........ Need photos recovered :(

Hello guys,
I have a LG G4 H815 variant which shut off while talking on the phone. I did not install any new apps or anything new but got OTA update from LG 2-3 days before this happened.
I removed the battery and after I kept it back, and sometimes LG logo comes and then phone shuts off. Few times it also rebooted like 3-4 times by itself but did not pass the lg logo screen.
Now comes the most important thing, we recently had a baby (5days ago) and have all the photographs and videos of birth and delivery in this phone. I need that to be recovered, so please help with this first and then may be fix the phone next.
So hard reset of the phone is not an option I suppose. I also tried connecting to windows/Mac and system doesnt recognise the phone
I really appreciate any help from you guys.

sounds like you have the lg bootloop bug people have kept trying and eventually the phone has started
Sent from my LG-H815 using Tapatalk

nexy33 said:
sounds like you have the lg bootloop bug people have kept trying and eventually the phone has started
Sent from my LG-H815 using Tapatalk
Click to expand...
Click to collapse
I have been trying for past 3days removing the battery and charging for whole day, nothing helped till now

Ermm, with the bootloop issue only one thing helped so far... Send it back to repair (I did it as well)

davebugyi said:
Ermm, with the bootloop issue only one thing helped so far... Send it back to repair (I did it as well)
Click to expand...
Click to collapse
So do you mean to send it to UK..... I called US LG support, they said to contact UK support.... they said, they can only send packages to Uk to send the phone for repairs. What about the data on phone? I need the very important photos of my newborn.

try the freezer method
http://forum.xda-developers.com/showpost.php?p=64905142&postcount=1

akusbharat said:
So do you mean to send it to UK..... I called US LG support, they said to contact UK support.... they said, they can only send packages to Uk to send the phone for repairs. What about the data on phone? I need the very important photos of my newborn.
Click to expand...
Click to collapse
I brought the phone back to the shop where I bought it, as I had a 2 year warranty with them. They sent it to one of their repair centers and in 8 days it was fixed for free.
I suggest to try the freezer method posted above and hopefully it will boot and you can manage to get your photos off the phone.
In case it won't boot all or just sits on the LG logo, then it is hard to recover as (probably) they have to replace the whole motherboard (like in my case) and it is unlikely they will bother with recovering data. However you may ask them very nicely, but they might just ignore it.

Bootloop hardware failure and LG's incompetent repair

I finally ran into the bootloop problem that is common with early G4's (if you have a serial number that starts with 505, you're basically gonna be screwed at some point). Since it's a hardware issue that LG acknowledges, I sent it back to the factory under warranty, waited for two weeks using my old backup phone, and finally received it back today.
Ready for the fun part? They had repaired something that wasn't broken (kind of like surgery on the wrong body part) and had not touched the bootloop issue! They fixed "No power with cable" by replacing the flash memory. This was never an issue. The frustrating thing is that they didn't even restart the phone to find out if it had been fixed, because if they had it would have gone right back into the bootloop. Arg!
The G4 is now back on route to LG. I said they should give me a new phone, but customer service said they only do that if it cannot be repaired. I'll keep my fingers crossed that they go to the trouble to turn on the phone after "repair" this time.
Thanks for letting me rant!

I have currently my 2nd G4 that has run into this issue. This one has serial number starting with 506, so I guess it might stem a little further into production also. This is driving me nuts, I could not send my phone to LG because of how long it takes so had Verizon send me one and of course I run into the same exact issue with the bootloops. Last time I was able to still flash kdz's, this time won't even go past the LG boot screen. Really wish I could wipe my data at least.

I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.

dcorrea said:
I can attest to LG's incompetence. On March 2nd I sent in my G4 because it was bootlooping. Sent it in no problem, and after about a week I received my G4 back with the problem "fixed" by flashing the memory. Well guess what, it wasn't fixed. As soon as I turned it on, it started to bootloop again. I called LG and they arranged another RMA. Sent it back again, and about a week and a half later, I had my G4 back. This time they "fixed" it by replacing a capacitor. Guess what! Still not fixed. It still continued to bootloop. Called LG extremely angry and filed a complaint. LG arranged another RMA. At this point I had been without my phone for over 20 days. Finally, LG fixed it properly by replacing the motherboard. Now its fixed and it only took them over a month to figure it out.
While I applaud their easy RMA process, whoever the idiots are actually doing the repair are just that.. idiots. Its as if they don't even turn the phone on and ensure it fully boots up before they claim its fixed and ship it back. Whats worse for me is my phone was rooted on VS986B. Got the phone back on Marshmallow 24C and it took the update to 25a overnight. Now I'm stuck with no way of rooting.....
When you get your phone back from LG, chances are it will be on 24C. If you plan on rooting, do so quickly and downgrade.
Click to expand...
Click to collapse
When they finally replaced the motherboard, did the physical serial number on the phone change?

enduser23 said:
When they finally replaced the motherboard, did the physical serial number on the phone change?
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Click to collapse
No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!

Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.

illek46 said:
Would one of you care to explain how you contacted LG to set up the repair. I have filled out the online form twice and have never heard a word. Thanks.
Click to expand...
Click to collapse
Im not sure if you are in the U.S., but here's their support phone number 800 243-0000. They are usually pretty easy to deal with over the phone.
I am still kicking myself that I didn't downgrade as soon as I got my phone back. I hate not having root anymore.
---------- Post added at 01:02 PM ---------- Previous post was at 12:59 PM ----------
harpdoc said:
No, that's the same. The board was replaced, but the plastic piece that holds that battery, which is on top of the board, was not replaced.
Happy to report that all is well after the second repair. Came back with 6.0, but I downgraded to 5.1, rooted, and have just about everything working again (can't get Exposed to work, but I'm sure I'll figure it out eventually). Nothing like spending 3+ weeks on a 2011 Droid Bionic to make me appreciate my G4!
Click to expand...
Click to collapse
Droid bionic.. I wish! I originally dug up my old Galaxy Nexus, but the battery life was so bad that I swapped it out for my son's old Droid Razr. Of course, I had to safestrap it and put a custom ROM on there because I have a LG G Watch R and android wear was not compatible with the factory software on the Razr. It was a pretty horrible experience overall. I'm glad I have my G4 back, but I really miss root.

You can still downgrade to 5.1 and root. Mine was on the latest version when it came from the factory and I didn't have any problems with the process.

Same thing happened to me. It took 3 RMA's in a row and about 60 days until they finally fixed it. They scratched it, too. OP, I highly recommend you start documenting everything. LG CS will also tell you escalating will get you nowhere; but with persistence you can get a hold of someone. You can only go up to a supervisor, and that's it. LG has specifically designed their CS (including their facebook and twitter) to contain and ignore you.

In less than 1 calendar year i am on my 3rd phone.. Figuring the 1st phone was a flop... serial numbers since my 1st phone are 511 and 505. So yeah.. im debating at what a ticking timebomb i havenow. The 3rd one came w/ MM installed but I downgraded to LL to keep root. Im sure it goes w/o saying that I'll not buy an LG phone ever again.. and this was my 1st one. They could offer to upgrade me to a G5, but honestly there are NO guarantees this sort of thing will happen again. You break trust you pay the price, look at Samsung w/ the no MicroSD card fiasco.

LG just accepted my 15 month old G4 for warranty repair
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511

The US warranty is 18 months, so LG didn't do you any favors. I have three of these POS phones to get warranty repaired and hope they fix them correctly the first time.
keithfur said:
Even though my phone is 15 months old, LG has accepted it under warranty repair. When requesting repair I wrote that it was the bootloop issue but their repair confirmation states the issue is "No Power with Cable". I hope they fix the correct issue! BTW, my serial number began with 511
Click to expand...
Click to collapse

I just got mine back today june 1st 2017, Sent G4 for bootloops 1st time a week ago. No power / Mainboard was replaced. it was purchased november 2015 and Serial number is 511 which is right after the supposed bad batch. I got the phone back in the same great condition it left. The repair guy reported phone condition has minor scratches when it doesn't, Not sure why he would report that. So far its working great, like a new phone. I can only hope this board has been redesigned to not fail under a year and a half, but thats just wishful thinking. Everything was completely free even though phone was like 5months+ after its warranty. Even though costumer service on phone sounded like she was doped out on crack and ignoring all my questions, it was still ez to do and I got it back fast. The IEMI number or whatever was also changed and they put a new sticker over top the old one under the battery. I tried checking the number on that website and it doesn't even have it registered so i can only hope its brand new.

Got a couple of VS986s back from bootloop warranty repair. Mainboards supposedly repaired, but IMEI stayed the same and nothing on label under battery changed . I recall other people mentioned changes to label information.

Last week a representative told me the current warranty on the G4 for this issue is 27 months from date of manufacture or 24 months from date of purchase.
Mine has S/N 508. It started bootlooping while I was pooping (browsing Facebook on Chrome browser) on June 5.
I attempted the hot-air rework station fix 5 times (for processor on mainboard), and that worked on the 2nd, 3rd, and 4th tries. Each time the phone worked for up to ~4 hours. On the 5th try the phone no longer booted or even showed the LG logo.
It's en-route to LG right now. I opted to ship it without battery or back cover (my back cover has a wireless charging tag).
Using my old Samsung Galaxy S3 running an AOSP-variant on 4.4.2. Actually isn't a bad phone.
My old LG G2's touchscreen no longer responds to touches on roughly 50% of the screen... can't even unlock it via pattern lock any more.
Thinking LG won't be the next new phone I buy...

Well, my G4 is on its way back to me after LG's warranty repair. Turn-around time at the LG service facility was ONE (1) DAY!! So that was super fast. Should get it tomorrow or the day after. Contemplating putting it back up for sale or trade-in though... it's basically gonna be a virgin device that will require root, xposed, restoring apps/messages/call log/etc., then adjusting everything else to my liking. Would be a shame to do all that work and then the bootlooping problem happens again.

Unlocked HTC 10 Random Reboot

Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?

Highlyanimated said:
Hi all, I have a HTC 10 unlocked version which is running Android 7.0, Software version 2.41.617.3.
I've owned the phone since October, around November it started randomly rebooting. It occurred maybe once every few days or once a week and the frequency increased.
I sent the phone to HTC for repair earlier this month, and they sent it back saying they couldn't reproduce the error.
I had thought the issue was my SD card, so since receiving the phone this week from HTC I have not installed my SD card. The phone worked 3 days before randomly rebooting an hour ago.
I've sent all the crash log files to HTC, and now realize that I might have not sent them at all.
I know others have had this issue with their HTC 10, has anyone figured out a cause?
Also, is the replacement phone from Uh-Oh protection new in box or a refurbished phone?
Click to expand...
Click to collapse
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.

xunholyx said:
Did they send it back in the same condition, or did your phone come back with all of your apps and data still intact?
You could try to run the US Unlocked RUU to see if that fixes it ( it should), and run it without restoring any data.
Click to expand...
Click to collapse
Thank you for the suggestion.
I went through all of the standard troubleshooting before they escalated me to repair status.
First I did safe mode, after it rebooted in safe mode I did a factory data reset. After the reset I did a cache wipe and that didn't work. I also did a cache wipe, and factor data reset. Finally, I installed the RUU from their webpage and the problem persisted.
I wiped the phone and set it back to them, they were unable to get the phone to reboot during the 2-3wks they had it.

Any other suggestions, or answers to the question about Uh-Oh protection?

Highlyanimated said:
Any other suggestions, or answers to the question about Uh-Oh protection?
Click to expand...
Click to collapse
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.

auggie721 said:
The replacement phone can be either refurbished or new, according to the ToS from HTC.
I just received my Uh Oh replacement from HTC the other day, and it looked new but was not in a retail box. It was shipped by Ingram Micro which is a wholesaler.
Too bad my replacement is doing the exact reboot thing you described, which is why I am reading the forums tonight. Sigh.
Click to expand...
Click to collapse
Sorry to hear that Auggie,
For the past 9 days I haven't had any reboots. Solution, turn off 4G LTE and use only GSM/WCDMA. Perhaps give that a try, if the same thing happens, then I think it means there's an issue with the radio (firmware/hardware).
Sucks, because service here on AT&T in LA is worse than when I lived in NYC and no LTE is like torture.

Thanks, this workaround solved my HTC reboot issue, keep using 3g is a pain but at least no need to buy a new phone. HTC supports or technicians really don't understand and know how to solve the issue