Develop Bugs

Evo refuses to turn on

The last screen I saw was an android out of the box. I pulled the battery and now my device refuses to turn on. Bricked?

Also, if I send the device back to Sprint and claim that the OTA did this, will they know I was messing with root and roms? And how can I prevent this?

psychopsilocin said:
Also, if I send the device back to Sprint and claim that the OTA did this, will they know I was messing with root and roms? And how can I prevent this?
Click to expand...
Click to collapse
what exactly were you doing that led to this "bricking"?

Android out of the box that sounds like it was writting the radio if the battery was pulled that's a really bad thing
Sent from my PC36100 using XDA App

I flashed Fresh's 0.5.3 along with the new radio and noob's JIT patch all in one shot. Rebooted, hung at the Android out of the box. And I battery pulled.
I called Sprint and they told me to take it down to a service center. I'm looking through my microSD from remnants of rooting and flashing. Do you think they can salvage what's on the system ROM?

psychopsilocin said:
I flashed Fresh's 0.5.3 along with the new radio and noob's JIT patch all in one shot. Rebooted, hung at the Android out of the box. And I battery pulled.
I called Sprint and they told me to take it down to a service center. I'm looking through my microSD from remnants of rooting and flashing. Do you think they can salvage what's on the system ROM?
Click to expand...
Click to collapse
oh wow.. dude, that's a bit of a big bite. pulling the battery may have been the cause.
what sprint is most likely going to do is boot into the bootloader and wipe user data (hard reset). you can pull the "the ota update killed it" reason (as i told them before i got mine to start working again). you can't turn it on at all??

Refuses to power on or boot?
Power: does it charge? Or indicate that it does?
Keep holding power while putting in battery.
Connect usb cable with battery out of the phone.
Boot: hold vol down + power together to boot into boot.
Sent from my PC36100 using XDA App

It refuses to power on. I've tried all of the above.

psychopsilocin said:
It refuses to power on. I've tried all of the above.
Click to expand...
Click to collapse
if you plug it in the usb, is there a light to show that it's charging?

No LED light to indicate that it's charging. Not even the slightest hint that it's still alive. If I could've gotten to the bootloader all would've been well.
I'm worried that when I bring it to Sprint, they'll salvage what's on the ROM and realize that I've been rooting and flashing. I hope the ROM is unreadable. Maybe that's the reason why it won't turn on.

psychopsilocin said:
No LED light to indicate that it's charging. Not even the slightest hint that it's still alive. If I could've gotten to the bootloader all would've been well.
I'm worried that when I bring it to Sprint, they'll salvage what's on the ROM and realize that I've been rooting and flashing. I hope the ROM is unreadable. Maybe that's the reason why it won't turn on.
Click to expand...
Click to collapse
yea, it does sound like it. just to give you a heads up though, evos are pretty sold out everywhere. i went to the corporate store here in nj and i called them up as well, no dice. they are sold out.

I'll wait as long as I get a free replacement
EDIT: Back to my dreaded Samsung Instinct.

this just happened to me.
did op get an ETA on a new phone?

I called Sprint tech support and they told me to bring it in to a Sprint Service Repair store (Use the store locator and find one that repairs). I told them the update did it. Luckily, they had a replacement in stock. They took it out of a refurbished looking box, but it seems to be brand new . I hate to cheat the system and I sort of feel guilty about it. But that guilt is overridden by the fact that I have a brand new Evo in my hands .

tried updating radio n phone wont turn on...help

i tried updating my radio to the newest one...so i clicked it...looked away and i had a gray screen then the phone turned off....now it wont power back on at all...not even in recovery...and when plugged into a/c power i dont even get the amber light...what the hell should i do....thanks

What do you mean, you clicked it? Which of the two radio versions? Were you in recovery, ROM Manager, etc..? More detail!

kris54241 said:
i tried updating my radio to the newest one...so i clicked it...looked away and i had a gray screen then the phone turned off....now it wont power back on at all...not even in recovery...and when plugged into a/c power i dont even get the amber light...what the hell should i do....thanks
Click to expand...
Click to collapse
are you rooted or stock? this happened to me once, but it seems that i had a bad rom install. i was able to boot into recovery mode and just restore my nandroid backup of the previous rom. hope this helps.

if you're not even getting the charging light, you're most probably bricked. sorry man.
RIP to your Evo.

i downloaded the newest radio like 7.28,,,then was in rom manager and selected the radio to install from sd card,,,clicked ok...i looked away for maybe 10 seconds and then i saw an all gray screen...then it powered off...now i cant get it to turn on...yes i was rooted...

kris54241 said:
i downloaded the newest radio like 7.28,,,then was in rom manager and selected the radio to install from sd card,,,clicked ok...i looked away for maybe 10 seconds and then i saw an all gray screen...then it powered off...now i cant get it to turn on...yes i was rooted...
Click to expand...
Click to collapse
I know may sound stupid but remove battery for a minute or so and try again... was your batt low when u started the update? May just have to wait for a bit of charge b4 it will turn back on...not sure if this will help but hopefully it will. Best luck to ya.

no...battery was nearly fully charged...and battery has been out for about 20 minutes...im thinking its bricked...anyone got any ideas? also...what do can i say when i take it into sprint..

I Think its bricked :/
But about your phone if it is bricked, i would say i lost it and keep the battery and sd and pay insurance to get a new one.

its hundred bucks for a new one...i was installing a htc radio,,,thinking its covered under manufactured warranty,,,also got 2 batteries for 8 dollars so not a great deal lol

My friend who is a manager at a store said that now that its legal to root a phone its still covered under warranty so is try takin it in
Sent from my PC36100 using XDA App

spencelk said:
My friend who is a manager at a store said that now that its legal to root a phone its still covered under warranty so is try takin it in
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
soo...the manufacture warranty isnt void?

spencelk said:
My friend who is a manager at a store said that now that its legal to root a phone its still covered under warranty so is try takin it in
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yea its legal and your friend is probably a cool dude and don't care and will warranty them but unfortunately they don't have to honor the warranty if user changes / modifies software that was not ota or provided by HTC or Sprint. Use at your own risk.
I would'nt tell them you tried messing with the software. I would just say you woke up this morning tried to turn on the phone and it would not turn on. Tell them you turn your phone off every night when you go to bed, keep it simple.
It's void if they know about it. That's what they said on g4 atots when they did the special on jailbreaking and rooting. But will they know if it don't turn on? I assume they (htc) would just flash new software on it and give it out as refurbished.

alright thanks guys...but it was the htc software lol...new radio update...idk,,maybe that dont count since someone had to extract it.,..but thanks guys

Its a long shot but wait a couple days for the update to come out and tell them you tried to update and it did that......
Sent from my PC36100 using Tapatalk

Yes, it is legal via an exemption to the DMCA to root/jailbreak a phone - HOWEVER, if you break the phone by doing this, it isn't going to be covered under the warranty. The warranty still only covers normal use, and hacking, however legal, isn't normal use. Sorry dude. Magnusson Moss Warranty Act, look it up. Warranty doesn't cover when you break the thing yourself, only when a manufacturer / latent defect causes a failure.

It really depends on which sprint store you go to. I always go to a 3rd party Sprint repair shop near my house. I had a rooted hero to 2.1; when the evo came out i bought one and took the hero to the sprint shop to update to the official 2.1 version to give to my dad. When they tried updating it, the phone would never fully boot so they gave us a brand new one. yes they new it was rooted and had a custom rom, i had talked to them that day and before about it and they didnt care.
anyway, best of luck in this situation. If you dont have a cool sprints guys than i would take sprink's advice and say you woke up and it wouldnt turn on. if there is no damage, what can they do?

^ Good luck with that...legal or not, he screwed the phone up. Not a warranty issue...

Just seen this thread they might be able to help you out.
http://forum.xda-developers.com/showthread.php?t=735686

Same thing happened to me...
I tried to restart my Evo today and the same thing happened. I took it to the Sprint store and the tech there said that the power button actually failed, and that they had to ship me a replacement. From what he was saying this has happened on a few of the Evos.

Ouch brick. Bring it back play stupid. I bet the issue was using rom manager to flash a radio. A radio isnt a ROM its the MOST IMPORTANT piece of code the phone has and a sure fire way to brick it if you mess it up. I wouldnt use rom manager other than to boot into recovery

[Q] Help - 5 vibrates and blinking green LED

Hi, I'm having problems with my DINC.
I was running SkyRaider Athena 1.2 with the stock Kernel, HBOOT 0.92, Radio 2.15.00.09.01 and S-OFF. It was getting a little slow and bogged down so I decided to start afresh and flash a new rom. I upgraded my Custom Recovery from 2.5 to 3.5 (it had been a while since I had flashed a rom) and flashed SkyRaider Sense 3.5.
Here is where the problems start. Whenever I turn off the phone and try to turn it back on I get the "HTC Incredible" screen, which then goes to black and I get 5 vibrations and a green flashing LED. I can get to the bootloader but when I try to get to the Custom Recovery, the same thing happens. One thing that I have noticed is that S-Off is now S-ON.
The only way that I can get the phone to turn on is to press the power button, and plug the phone into a usb for power. At that point it will start up normally, however the phone will not read the SDcard or internal phone storage at all, even in when I do the same thing to get to the custom recovery, which means that I can't flash roms, or use any apps that require some sort of memory.
I don't know if this is a problem with the rom so I posted this in the general discussion.
I've also found some posts on other websites where people have had similar issues but no solution:
http://www.incredibleforum.com/foru...f-vibrates-5-times-green-light-flashes-3.html
http://www.droidforums.net/forum/dr...9959-need-help-5-vibrates-blinking-green.html
Yes. I'm QuickSilver98 on those sites too
Any help would be greatly appreciated.

Sorry to say but I have yet to see a solution other then a insurance claim. I hope someone smater then I can help.

Just do a battery pull when that happens.
It has happened to me before a couple times, but after a battery pull everything works fine.

thanks for the suggestion, I've tried tons of battery pulls, but there's no change.

I've never heard of this problem but, then again, I've only been in the Android community since September and am far from an authority. I do have one thought though which I'm guessing is not a cure all for your problem but, could possibly be a part of the problem. Is it possible that maybe your SD card has crapped out on you? Have you tried putting it in a card reader to see if it is still readable? Just a thought, as I said. Good luck with your problem, in any case.
Sent from my ADR6300 using XDA App

I had this problem, I took the phone back to Verizon and they gave me a refurb. But this may help you
http://forum.cyanogenmod.com/topic/6433-solved-messed-up-partitions-on-internal-storage/

c_live_lee said:
I've never heard of this problem but, then again, I've only been in the Android community since September and am far from an authority. I do have one thought though which I'm guessing is not a cure all for your problem but, could possibly be a part of the problem. Is it possible that maybe your SD card has crapped out on you? Have you tried putting it in a card reader to see if it is still readable? Just a thought, as I said. Good luck with your problem, in any case.
Sent from my ADR6300 using XDA App
Click to expand...
Click to collapse
I thought of that, the memory card does work in other phones and other memory cards can't be read by the incredible. So it's definitely the phone.

Yeah, I figured it was something more. Just wanted to put it out there because of the possibility of more than one issue going on simultaneously. I know it's rare to have multiple problems at once but it does happen on occasion. Any luck zeroing in on your problem?
Sent from my ADR6300 using XDA App

Hey there, You linked to my post. I ended up having to get a refurb from verizon. my situation was the same and I was able to get the phone to "s-off" before I called them up and went through verizons troubleshooting routine.
they overnighted a refurb for free.
Best of luck with your phone.

Ixa said:
Hey there, You linked to my post. I ended up having to get a refurb from verizon. my situation was the same and I was able to get the phone to "s-off" before I called them up and went through verizons troubleshooting routine.
they overnighted a refurb for free.
Best of luck with your phone.
Click to expand...
Click to collapse
I'm thinking of going that route as well. I haven't been able to find any solutions anywhere and that seems like the best option.

My brand new Inc did this out of the box. I could get it to boot if it was plugged into USB, but even then things weren't quite right (Bluetooth didn't work, WiFi was wonky, internal storage was not recognised, etc). Apparently this is a Qualcomm hardware error code, and a warranty replacement is your only real option. Good luck!

fix
ok this happens all the time and all i have to do is pull out the battery and wait 20 seconds then i just either boot the phone up or boot it into hboot and then boot into recovery and reboot the phone.

[Q] re: getting a replacement phone for free?

ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?

Try a different store. Sometimes other stores don't care.
Sent from my Epic 4gizzle using XDA Premium App

do you have any suggestions on what to say? called sprint and they were just saying "we can't do anything about it Asurion is who does our insurance, blah blah blah"
does anyone have a experience (victories) getting their bricks replaced for free?

Tell them you need to do a warranty replacement. Not an insurance replacement. They might refer you to samsung not sure how sprint handles that stuff these days.
cd's or tapes?

My screen stopped working when I touched it and I had a crack in the plastic around the screen. At first the Sprint tech said the screen stopped working because of the crack in the plastic whih, according to him, is the accelerometer. I didn't get pissed. I just told him that the screen stopped working before that and if he put another accelerometer on it, the screen still wouldn't work. I ended up getting everything replaced except my motherboard so I basically have a new phone with original motherboard so I know what overclock/undervolt will work. I would take it to another store and be nice and play dumb. It worked for me and I didn't pay 1 cent.
Sent from my SPH-D700 using XDA Premium App

cache83 said:
ok, so i finally bricked my phone .. and i need to get a replacement phone.
the impression i always got from the forums was that i just go to the Spring store and ask for a replacement, and show'em that my phone is "broken".. today i went in and they gave me a number to call (888.211.4727) and when i called/explained it.. they said i'd have to pay "only" $100 for the replacement since i had the protection plan...
is that how it works?? is there a way to get my phone replaced for free? i guess i'm in shock bc that's how i thought it worked for several other members here.
any suggestions?
Click to expand...
Click to collapse
Did you try
1)taking battery out.
2) plug in USB
3) hold keypad "1" and "power"
(note this process has battery out of phone entire time.)

i have an interesting update...
i dug around more posts on the forum -- and learned to pull the sdcard out, AND the battery... left it out a lil bit... now it'll be back into download mode, although it seems my odin attempts have been failing so far (the screen turned all yellow almost immediately on the first attempt... now this second attempt has gone a lil further and the screen just turned all blue)..
i think this is progress?

UPDATE!!! WOW!!!
i just re-incarnated my phone. i almost want to cry. for real!!
Now I'm curious what you guys would do... do you think my phone's suffered some hardware damage from all that (and therefore should play it safe).. or do you think it's safe to root, flash srf all the way up and try to flash genocide1.1final again?
i almost feel like i don't fear bricks any longer LOL

I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.

I had almost the exact same thing happen to my phone as you. The old vision kernel bricked my phone, took it into the sprint store and they were going to replace it but it was going to take about 4 days to do so. I screwed around with it and finally got it into download mode after a while.
I don't think there is any problem with you running everything just the way you have been. I can't see how there could have been any hardware damage unless you stepped on it or dropped it a long way or something. I would say its safe to go ahead and root it and continue to have fun with it.
Click to expand...
Click to collapse
I don't recall anyone bricking on Genocide or Twilight Zone. 99% of the time you can Odin back to stock. It only takes 3 min 30 seconds. I would say stay rooted and have fun. I was nervous for a bit but I can't see myself going back to stock
Sent from my SPH-D700 using XDA Premium App

actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
cache83 said:
I read through all the posts since 6/15 and haven't seen anyone post this issue... wondering if anyone had insights?
i was running srf1.1.1 with genocide1.0...
did a backup, and wiped cache/dalvik x3 and flashed genocide1.1final. then when i rebooted it stayed on the samsung startup screen for too long... kind of reminds me of when i tried to flash cwm3.0.2.5
so i pulled battery, and 3fingered into cwm. noticed it was still orange (3.0.0.6) -- restored my nandroid, rebooted... and i'm still getting stuck on the samsung startup screen.
i hate think this but i'll probably have to Odin back to stock and build my way back up to srf1.1.1 and then restore..
any ideas what went wrong? i really want to try on this kernel but i don't want to go through that whole cycle again!
Click to expand...
Click to collapse

cache83 said:
actually, what started me down this spiral today was trying to install the Genocide1.1final kernel.. i posted a question in there but haven't gotten a response yet -- i'm going to post/copy it here and just hope that i'm not violating any rules by doing so...
Click to expand...
Click to collapse
you possibly had a bad flash of the genocide 1.1 kernel. or maybe even a bad dl. i would say re-download the .zip for the genocide 1.1 and try again. i am running srf 1.1.1 with genocide 1.1. imo one of the best rom/kernel combos out here.

puhahahaa... i'm back w srf1.1.1 and now have genocide1.1final running... for some reason when i 3finger salute i still get cwm3.0.0.6 tho -- don't know if i'm doing it wrong??

Igot my phone from Radio Shack and got their ins. Paid $100.
Up front and am covered with no deductable for a yr. I've found that insuring through them was a better way to go.
Sent from my SPH-D700 using XDA App

[Q] Is The Phone Just Broken?

I'm trying to fix a friends S3 and nothing is working. I've never owned a Samsung phone so I'm not sure if the phone is just unfixable or I'm just missing something.
The phone was rooted and running a custom ROM but he doesn't remember which one. It ran perfect for over a month but it just froze up while watching a video on YouTube. After a few minutes he decided to pull the battery and restart the phone. After he removed and replaced the battery the phone wouldn't turn back on. I couldn't help him without seeing the phone so he brought it to a Sprint store. They were able to get it to a point where it can be put into download mode but they were able to tell it was rooted and refused to fix it. The phone would not boot and recovery could not be accessed.
I have no idea what was done at the store but after reading every possible thread about the phone on this site I was pretty sure I could fix it with Odin. I've tried every possible fix I could find but Odin either fails or stops. I've tried 6 different USB cables on 2 different computers and nothing has worked. I think the problem has even got worse as when trying to boot into recovery or regularly the phone automatically goes into what looks like download mode but has an error with something about using Kies to fix. I downloaded the Kies program and tried to use that to fix the phone but the program won't connect to the phone. Even after using the troubleshoot connection problems feature in Kies the phone still won't connect.
I personally think the internal memory is corrupt but that is just a guess.
Does anyone have any ideas to fix this phone?
Sent from my ADR6425LVW using xda premium

motenak said:
I'm trying to fix a friends S3 and nothing is working. I've never owned a Samsung phone so I'm not sure if the phone is just unfixable or I'm just missing something.
The phone was rooted and running a custom ROM but he doesn't remember which one. It ran perfect for over a month but it just froze up while watching a video on YouTube. After a few minutes he decided to pull the battery and restart the phone. After he removed and replaced the battery the phone wouldn't turn back on. I couldn't help him without seeing the phone so he brought it to a Sprint store. They were able to get it to a point where it can be put into download mode but they were able to tell it was rooted and refused to fix it. The phone would not boot and recovery could not be accessed.
I have no idea what was done at the store but after reading every possible thread about the phone on this site I was pretty sure I could fix it with Odin. I've tried every possible fix I could find but Odin either fails or stops. I've tried 6 different USB cables on 2 different computers and nothing has worked. I think the problem has even got worse as when trying to boot into recovery or regularly the phone automatically goes into what looks like download mode but has an error with something about using Kies to fix. I downloaded the Kies program and tried to use that to fix the phone but the program won't connect to the phone. Even after using the troubleshoot connection problems feature in Kies the phone still won't connect.
I personally think the internal memory is corrupt but that is just a guess.
Does anyone have any ideas to fix this phone?
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
I have a feeling you may be right on your guess. The first thing I'd advise you to try is this. Put the phone in download mode and run one of these. It's an Odin one click. Just open and hit start. If the flash is successful you should automatically boot to recovery.
http://goo.im/devs/billard412/d2spr/AUTOBOOT_RECOVERY
From there load my zip from this thread on the micro sd and flash in custom recovery
http://forum.xda-developers.com/showthread.php?t=1904099
If that flash goes okay, the flash count will reset so if the phone still won't boot, you should be okay at the sprint store

billard412 said:
I have a feeling you may be right on your guess. The first thing I'd advise you to try is this. Put the phone in download mode and run one of these. It's an Odin one click. Just open and hit start. If the flash is successful you should automatically boot to recovery.
http://goo.im/devs/billard412/d2spr/AUTOBOOT_RECOVERY
From there load my zip from this thread on the micro sd and flash in custom recovery
http://forum.xda-developers.com/showthread.php?t=1904099
If that flash goes okay, the flash count will reset so if the phone still won't boot, you should be okay at the sprint store
Click to expand...
Click to collapse
Thanks, I'll give it a shot in a bit.
Edit: That didn't work. It kept stalling and never gave me a fail or success message. I tried numerous times & even let it sit for an hour but it never finished.

motenak said:
Thanks, I'll give it a shot in a bit.
Edit: That didn't work. It kept stalling and never gave me a fail or success message. I tried numerous times & even let it sit for an hour but it never finished.
Click to expand...
Click to collapse
Happened to me my memory was way corrupt. I couldn't even flash a boot loader with a riff box I had to get it fixed
Sent from my SPH-L710 using xda app-developers app

IDontKnowMang said:
Happened to me my memory was way corrupt. I couldn't even flash a boot loader with a riff box I had to get it fixed
Sent from my SPH-L710 using xda app-developers app
Click to expand...
Click to collapse
Just got a new one from Sprint. The tech girl was really great. She took it in the back and came back and said, "I have good news, good new and bad news". I told her to give me the bad news 1st and she said, "I'm not going to be able to get anything off the phone you brought in". I laughed and told her I asked for the bad news. She went on to tell me that the good news was it was covered by the warranty and she was going to give me a brand new replacement. I left with a new phone 15 minutes later.
Also, just for everyone's info, if something is wrong with your phone make sure you bring it to a real corporate Sprint store and not a Sprint reseller that looks like a Sprint store. 2 different "fake" Sprint stores told me I needed to do an insurance claim to get a replacement phone and the deductible was $150. The corporate Sprint store just swapped the broken phone for a new one and didn't charge me anything.
Thanks for the help.

motenak said:
Just got a new one from Sprint. The tech girl was really great. She took it in the back and came back and said, "I have good news, good new and bad news". I told her to give me the bad news 1st and she said, "I'm not going to be able to get anything off the phone you brought in". I laughed and told her I asked for the bad news. She went on to tell me that the good news was it was covered by the warranty and she was going to give me a brand new replacement. I left with a new phone 15 minutes later.
Also, just for everyone's info, if something is wrong with your phone make sure you bring it to a real corporate Sprint store and not a Sprint reseller that looks like a Sprint store. 2 different "fake" Sprint stores told me I needed to do an insurance claim to get a replacement phone and the deductible was $150. The corporate Sprint store just swapped the broken phone for a new one and didn't charge me anything.
Thanks for the help.
Click to expand...
Click to collapse
Was it a different Sprint store than the first one that turned you down?

Yes the first 2 were what I call fake Sprint stores. You really can't tell they are by looking at them. They are just like BestBuy or Radio Shack but only sell Sprint phones and service. I figured it out when the guy working at the 2nd one went online to the Samsung website when I asked if he could do a factory reset. I asked if he could run any diagnostics and told me they don't have that ability and I needed to go to the corporate store 45 minutes away for that.
Sent from my ADR6425LVW using xda premium

motenak said:
Yes the first 2 were what I call fake Sprint stores. You really can't tell they are by looking at them. They are just like BestBuy or Radio Shack but only sell Sprint phones and service. I figured it out when the guy working at the 2nd one went online to the Samsung website when I asked if he could do a factory reset. I asked if he could run any diagnostics and told me they don't have that ability and I needed to go to the corporate store 45 minutes away for that.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Gotcha. Thanks. Of course I'm exactly 3 weeks to the day outside of my warranty so I probably won't get any luck with this, but hey, I guess it doesn't hurt to try.

motenak said:
Yes the first 2 were what I call fake Sprint stores. You really can't tell they are by looking at them. They are just like BestBuy or Radio Shack but only sell Sprint phones and service. I figured it out when the guy working at the 2nd one went online to the Samsung website when I asked if he could do a factory reset. I asked if he could run any diagnostics and told me they don't have that ability and I needed to go to the corporate store 45 minutes away for that.
Sent from my ADR6425LVW using xda premium
Click to expand...
Click to collapse
Just a FYI not ALL Corporate stores are repair centers. In my area the NONE Corporate store is the repair center so I have to go there first if I don't like their answer I then go to Corporate store. If you ever have a issue like this just ask is this a corporate store if they say no ask for the closest.

Very true. When trying to find a corporate store to bring a broken phone to make sure to ask for a full service corporate store that does repairs. Some smaller corporate stores are sales only.
Sent from my ADR6425LVW using xda premium