[Q]what is the best excuse to tell the sprint store - EVO 4G Q&A, Help & Troubleshooting

Whats the best excuse to tell the sprint store to get a replacement phone

Why do you need one? Most stores will test the phone and if they cannot find anything wrong they won't replace it for no reason.
daproblem18 said:
Whats the best excuse to tell the sprint store to get a replacement phone
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If you have insurance, break the screen =)

My battery only last at most 2 hours and that idle and it takes like 3 hour to be fully charged and now today my screen is freezing bad

I have insurance and everything

daproblem18 said:
My battery only last at most 2 hours and that idle and it takes like 3 hour to be fully charged and now today my screen is freezing bad
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Looks like an excuse right there...

jhayes said:
Looks like an excuse right there...
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Unless he is rooted, and jacked up his ROM.

Just drop it in the toilet.

Don't drop it in the toilet, you'll have to pay the deductible insurance doesn't cover water damage
Sent from my PC36100 using XDA App

Don't break it or drop it in the toilet...that will cost you $100 in deductable. If the problems you are having are legitimate that should be enough to get you a replacement phone.
I usually don't condone lying to get something (but seeing as your problem is a pretty big one); but if they tell you no, tell them that after it has been charging all night it gets so hot you almost need an oven mit to pick it up. You tried different cords and the battery out of your friend's EVO and it did the same thing. So you think it has something to do with the phone.

Before you take it in, use an RUU and put back on an official rom. If you used Unrevoked Forever, use the S-On tool too. For one, you can see if it's caused by a bad rom. Also, they can't ***** about you rooting your phone.
Also, try wiping your battery stats, just in case.
Edit: also try their battery recalibration thing. Drain the battery, fully charge it, unplug it and charge it until the light is green. Unplug and plug the cord back in until it goes green three or four more times. Then turn it on and charge for another few hours.

don't forget to do the hokie pokie and swing a dead cat by it's tail while you wait for the battery to charge!

Related

[Q] Help. My Evo is dead

First of all, I did read through other posts and they are similar but not the same as my problem and didn't resolve my issue.
I have noticed recently that when I plug my Evo in at night (samsung wall charger) the charge light comes on, and when i get up (usually about 5 hours) the charge light is still on but battery is not fully charged. this has happened twice in the past week.
Flash to this morning..... same thing happened but my phone in NON-RESPONSIVE at all. No charge light, NO power, wont turn on. I tried my car charger and my HTC wall charger that came with the Evo (it has a blackberry cable but the "pod" is HTC) and tried plugging into PC plugging in with no battery and no luck. I don't have any people readily available to borrow their battery so i don't know what to do.
I would just take it to Sprint(as far away as possible, lol) but it is rooted running Warm 2.2
what can i do?
Your cable or charger went bad, this happened to me recently, if they are verified good, then your battery discharged so low that the charger won't charge it anymore.
Bridge the terminals in parallel of a similiar charged battery for 10-15 min to bring up the minimum voltage so that you can charge it fully.
Swyped from a galaxy far far away......
Could be a bad battery, my sisters phone drained so much it had no charge light and wouldn't turn on. You could pick up some cheap batteries off ebay or just take it to the sprint store and ask them if they have a battery you could just try. Even though it is rooted, it is not like you are trying to get them to repair it...unless the new battery doesn't work.
I would think it's the battery. Normally when the battery is completely drained though I get a flashing orange light. Seems like you get no response at all. I suggest trying a different battery and if that doesn't work take take it to Sprint because if your phone won't turn on with a good battery there will be no way for the people at the store to know that you are rooted. I'd just take it to Sprint first thing. Because if it is the battery the worst that can happen is that Sprint charges you for the battery. If it isn't the battery, you get a new phone. Also if they try to charge you for the battery you already know what is wrong so you can just go somewhere else for the battery.
It could be the cable but you say the charge light stayed on so it doesn't seem like it. I have gone through 3 cables already you can get the OEM for 5 bucks on ebay.
so if i take it to Sprint and they give me a battery and thaT WORKS THEN THEY WILL SEE MY CUSTOM SPLASH SCREEn. You think they will Know what it is?
caps key seems to be broken, or i just have fat fingers
Jimdog420 said:
Your cable or charger went bad, this happened to me recently, if they are verified good, then your battery discharged so low that the charger won't charge it anymore.
Bridge the terminals in parallel of a similiar charged battery for 10-15 min to bring up the minimum voltage so that you can charge it fully.
Swyped from a galaxy far far away......
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and how do i do this
18rmiller said:
so if i take it to Sprint and they give me a battery and thaT WORKS THEN THEY WILL SEE MY CUSTOM SPLASH SCREEn. You think they will Know what it is?
caps key seems to be broken, or i just have fat fingers
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They really don't care. You act like Sprint is going to sue you and take away your phone for life or something. I took my rooted-Evo in without insurance and they allowed me to get another one for 100 bucks and added insurance to my plan WELL AFTER the 30 days after purchase. Try 6 months later. You got nothing to lose and a lot to gain.
mufc1991 said:
They really don't care. You act like Sprint is going to sue you and take away your phone for life or something. I took my rooted-Evo in without insurance and they allowed me to get another one for 100 bucks and added insurance to my plan WELL AFTER the 30 days after purchase. Try 6 months later. You got nothing to lose and a lot to gain.
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just want to make sure
dont worry i walked into sprint with myns and the guy booted it up couple of times and he didnt care.
he told me i was gonna get a new evo and stuff, and i walked out
Girlfriends on her way to sprint. hopefully back with a new phone. or at least a working version of mine
Nice, sending the female have better odds lol
Jimdog420 said:
Your cable or charger went bad, this happened to me recently, if they are verified good, then your battery discharged so low that the charger won't charge it anymore.
Bridge the terminals in parallel of a similar charged battery for 10-15 min to bring up the minimum voltage so that you can charge it fully.
Swyped from a galaxy far far away......
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Click to collapse
how do i do this? They say I have to take it to a store with a tech and they will take care of it because i have insurance, but if it is just the battery then i don't want them to know my phone is rooted(whether they will say anything or not)
elegantai said:
Nice, sending the female have better odds lol
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exactly, unfortunately it didn't work because nothing happened
18rmiller said:
how do i do this? They say I have to take it to a store with a tech and they will take care of it because i have insurance, but if it is just the battery then i don't want them to know my phone is rooted(whether they will say anything or not)
exactly, unfortunately it didn't work because nothing happened
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Click to collapse
Then bury your phone. I do not see what all the fuss is about Sprint seeing you got a rooted phone.
got a battery. going to unroot the phone today and take it to sprint. Thanks Guys

[Q] evo won't power on

my brother's evo was working fine early in the morning a couple of days ago and he came back a few hours later and it was completely dead. refuses to take a charge and I've tried troubleshooting it all the way down. I'm at a total loss. I've tried leaving the battery out for 30 minutes and still no dice. I've managed to get it to flash the white evo 4g screen for a second a couple of times. any ideas on next steps?
Leave it on the charger for a few hours, see if that works. If not, the battery got too discharged to receive a charge, in which you just take it to your sprint store and they'll jump the battery.
Ugh. The repair stores are almost an hour away. Thanks for the advice anyway. Does this happen a lot on the evo?
Sent from my SPH-D700 using XDA App
contradude said:
Ugh. The repair stores are almost an hour away. Thanks for the advice anyway. Does this happen a lot on the evo?
Sent from my SPH-D700 using XDA App
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I've seen it happen a lot here from members of xda. Once it gets too low, wont charge
Sent from "The EVO" using XDA Premium
contradude said:
Ugh. The repair stores are almost an hour away. Thanks for the advice anyway. Does this happen a lot on the evo?
Sent from my SPH-D700 using XDA App
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My evo is having the exact same issue! last night it was on my dresser, then I guess the battery died, it went off. when I put it on the charger I get no lights or anything on the phone. I tried to turn it on while on the charger no luck, a few times it flashed the white screen for about 5 secs then cut off. the charger is fine because it charged my wifes evo shift. I left the battery out all night last night and tried to put it in and charge this morning nothing! I am going to try and get another battery from sprint a little later today and I hope that is the only issue, because this thing died out of nowhere!
Gargamel301 said:
My evo is having the exact same issue! last night it was on my dresser, then I guess the battery died, it went off. when I put it on the charger I get no lights or anything on the phone. I tried to turn it on while on the charger no luck, a few times it flashed the white screen for about 5 secs then cut off. the charger is fine because it charged my wifes evo shift. I left the battery out all night last night and tried to put it in and charge this morning nothing! I am going to try and get another battery from sprint a little later today and I hope that is the only issue, because this thing died out of nowhere!
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As previously stated, take battery to Sprint store and have them reinitialize/jump it so it will again take a charge.
SteveGrandRapids said:
As previously stated, take battery to Sprint store and have them reinitialize/jump it so it will again take a charge.
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Hope your right, on my way out the door now.
Results - Ok good and bad news
Ok so after dropping it off for 2 hours, I go back and my phone is on charged at about 70%. the guy says they did not find anything wrong, they plugged it in and it charged. They also said the battery did not pass some test so they reccommended me get a new battery.
BUT he said they could not check it further because it was rooted. The one thing I was worried about was them finding out it was rooted, but I could not get any power to it, to unroot it. I just hope if something goes wrong and I put the stock ROM back on, they accept it (I hope it does not have to happen)
So I did not have to pay anything, got the phone working again, but they told me they could not find anything wrong, which makes me nervous because it will probably happen again. I know it did not just start working once they plugged it up, because I tried many different ways to charge it, and got nothing. I'm thinking someone jumped the battery like you said, but did not say anything, because I know it was not working for me, I have it charging now on my CPU, which it was not doing before I took it in. but it works so Im cool with that. Just home that root thing does not stay on my file.
That's funny . . . I would not have let them have the phone if I took it in . . next time, go to different store and just hand them the battery . . . as for them knowing about it being rooted, deny, deny, deny . . . hopefully, the battery is ok now . . .
Took it to a sprint store finally and my battery had randomly died. They ordered a replacement that should be in today so I'll let everyone know if that fixes it
Sent from my SPH-D700 using XDA App
contradude said:
Took it to a sprint store finally and my battery had randomly died. They ordered a replacement that should be in today so I'll let everyone know if that fixes it
Sent from my SPH-D700 using XDA App
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Are batteries covered under the warranty that Sprint offers or even under the manufacturer's warranty? It hasn't been a year yet...
My battery started charging again!! I put it in the freezer for about 15-20 minutes, stuck it back on the phone, then it started charging again. After it's fully charged, I'm gonna do a nandroid backup just in case.
unknown_owner said:
Are batteries covered under the warranty that Sprint offers or even under the manufacturer's warranty? It hasn't been a year yet...
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They said my battery's casing was distended somehow so they'd get me a replacement. Don't know who's covering it but I'm happy
Sent from my SPH-D700 using XDA App

[Q] Help!! My phone bricked itself!!

Somehow my phone has bricked itself. It's a Droid Incredible 2 that I purchased off an ebay power seller a few months ago. I've had no problems with it. I got myself a wireless charger for Christmas. Not sure if that is relevant or not, but wanted to give all the facts.
Last night I put the phone on the wireless charger when I went to bed like I have since Christmas. This was about 2200ish. Around 0300ish I hear beeping sounds from the charger and I hear a loud ticking sound from that vicinity as well. No idea if the ticking sound was coming from the charger. I was dead asleep and thought I might be dreaming it. Then it stopped. I went back to sleep and thought nothing of it until this morning when I picked up my phone and it was dead.
By dead I mean completely dead. Press the power button and nothing happens. Plug a charger into it and the charging light blinks once every 4-5 seconds. The phone still will not power on. Battery pull had no effect. Tried to get into recovery by holding the volume button and power button down. Nothing at all.
Any ideas before I take it down to the VZW store this evening? My phone is rooted so I may have voided my warranty and I have no way to un-root it. It seems to be a hardware issue, not a software one though so it shouldn't matter.
A. Nonymous said:
Somehow my phone has bricked itself. It's a Droid Incredible 2 that I purchased off an ebay power seller a few months ago. I've had no problems with it. I got myself a wireless charger for Christmas. Not sure if that is relevant or not, but wanted to give all the facts.
Last night I put the phone on the wireless charger when I went to bed like I have since Christmas. This was about 2200ish. Around 0300ish I hear beeping sounds from the charger and I hear a loud ticking sound from that vicinity as well. No idea if the ticking sound was coming from the charger. I was dead asleep and thought I might be dreaming it. Then it stopped. I went back to sleep and thought nothing of it until this morning when I picked up my phone and it was dead.
By dead I mean completely dead. Press the power button and nothing happens. Plug a charger into it and the charging light blinks once every 4-5 seconds. The phone still will not power on. Battery pull had no effect. Tried to get into recovery by holding the volume button and power button down. Nothing at all.
Any ideas before I take it down to the VZW store this evening? My phone is rooted so I may have voided my warranty and I have no way to un-root it. It seems to be a hardware issue, not a software one though so it shouldn't matter.
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Sounds more like your charger fried your battery, and that's if you are lucky. The other possibility is that your charging port is fried as well, not as likely though since you said it still blinks when you plug it in. My personal opinion would be to get a new battery and charge it with your normal charger, if that works then toss the wireless one, it's probably bad news.
Unfortunately if you had purchased the phone from verizon they would have just given you a new battery free, they usually do that no questions asked one time for each customer, at least from all my encounters that's how it's been.
A. Nonymous said:
Somehow my phone has bricked itself. It's a Droid Incredible 2 that I purchased off an ebay power seller a few months ago. I've had no problems with it. I got myself a wireless charger for Christmas. Not sure if that is relevant or not, but wanted to give all the facts.
Last night I put the phone on the wireless charger when I went to bed like I have since Christmas. This was about 2200ish. Around 0300ish I hear beeping sounds from the charger and I hear a loud ticking sound from that vicinity as well. No idea if the ticking sound was coming from the charger. I was dead asleep and thought I might be dreaming it. Then it stopped. I went back to sleep and thought nothing of it until this morning when I picked up my phone and it was dead.
By dead I mean completely dead. Press the power button and nothing happens. Plug a charger into it and the charging light blinks once every 4-5 seconds. The phone still will not power on. Battery pull had no effect. Tried to get into recovery by holding the volume button and power button down. Nothing at all.
Any ideas before I take it down to the VZW store this evening? My phone is rooted so I may have voided my warranty and I have no way to un-root it. It seems to be a hardware issue, not a software one though so it shouldn't matter.
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before you do that you need to plug your phone in for a few hours so it can get a good charge. It sounds like you wireless charger wasn't working and your phone is dead. Then pull your battery and try to turn your phone on.
Sent from my ADR6350 using xda premium
zax10 said:
before you do that you need to plug your phone in for a few hours so it can get a good charge. It sounds like you wireless charger wasn't working and your phone is dead. Then pull your battery and try to turn your phone on.
Sent from my ADR6350 using xda premium
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good call, didn't even think about that, if it doesn't work after trying to charge it with the normal charger then most likely the wireless charger fried the battery and you it just needs to be replaced.
dankblaze said:
Sounds more like your charger fried your battery, and that's if you are lucky. The other possibility is that your charging port is fried as well, not as likely though since you said it still blinks when you plug it in. My personal opinion would be to get a new battery and charge it with your normal charger, if that works then toss the wireless one, it's probably bad news.
Unfortunately if you had purchased the phone from verizon they would have just given you a new battery free, they usually do that no questions asked one time for each customer, at least from all my encounters that's how it's been.
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Sadly I don't have another battery to test with. I'm sure they have one at the VZW store I can test with (I hope). It doesn't power on even plugged into the wall though. Shouldn't it power on plugged into the wall whether there's a battery in it or not?
I'm not sure how it could have fried the charging port if it was charging wirelessly. Unless you're talking about the charging connectors inside the phone. That would be bad news altogether. But if that happened, the phone wouldn't go from fully charged to 0% in just 3-4 hours. So that would indicate the entire phone is fried which would make me extremely unhappy.
zax10 said:
before you do that you need to plug your phone in for a few hours so it can get a good charge. It sounds like you wireless charger wasn't working and your phone is dead. Then pull your battery and try to turn your phone on.
Sent from my ADR6350 using xda premium
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It won't charge when plugged into the charger. The charging light doesn't come on at all.
A. Nonymous said:
It won't charge when plugged into the charger. The charging light doesn't come on at all.
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I would go to a verizon store and check on testing out another battery then. Hopefully that wireless charger didn't fry anything internally. Also, if your battery is completely dead then the phone won't bootup even if plugged in, it's like having a dead battery in your car, if you have low battery your car will start up but if you have a dead battery it won't because it needs at least a little juice to fire up the alternator. Hope that analogy made sense lol.
dankblaze said:
I would go to a verizon store and check on testing out another battery then. Hopefully that wireless charger didn't fry anything internally. Also, if your battery is completely dead then the phone won't bootup even if plugged in, it's like having a dead battery in your car, if you have low battery your car will start up but if you have a dead battery it won't because it needs at least a little juice to fire up the alternator. Hope that analogy made sense lol.
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It did. I just figured with no battery it would bypass the battery and run just on AC power. I'm using my DInc at the moment so I still have a phone. The battery for the DInc has the terminals on the other side and I'm guessing it's not as simple as just turning the battery over. Last thing I want is to make things worse.
A. Nonymous said:
It did. I just figured with no battery it would bypass the battery and run just on AC power. I'm using my DInc at the moment so I still have a phone. The battery for the DInc has the terminals on the other side and I'm guessing it's not as simple as just turning the battery over. Last thing I want is to make things worse.
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Nope, don't even attempt that, you might cause more problems than you already have. Bottomline though, I'd just take it in to a verizon and see how they can help you. They are usually really cool about giving a hand at most stores.
dankblaze said:
Nope, don't even attempt that, you might cause more problems than you already have. Bottomline though, I'd just take it in to a verizon and see how they can help you. They are usually really cool about giving a hand at most stores.
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I'm desperate at this point and that still struck me as a bad idea.
I can't find any other instances on Google where using a wireless charger fried a phone.
Went to the VZW store. They said my phone had no warranty on it, but since I purchased insurance they'd overnight me a replacement. They said the battery is good. The phone itself is dead apparently. With the holiday and me getting there after 1700, I'm guessing I won't get it until Tuesday. I'm now worried about how to wipe my personal data from the phone before sending it in.
Smash the phone.. they wouldn't find out.. its an insurance replacement already and that's 99% of the reason insurance exists.. for water/smash/loss to the phone.
Sent from my Mikrunny'd Vivo_w
faehsemc said:
Smash the phone.. they wouldn't find out.. its an insurance replacement already and that's 99% of the reason insurance exists.. for water/smash/loss to the phone.
Sent from my Mikrunny'd Vivo_w
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agreed. Assurion actually performs a master reset on devices before booting (if phone actually boots). If not they will use your phone as a donor phone. I use assurion as the rooters get out of jail card. They just dont give a damn.
In fact I have "lost" many phones just to have parts lol. Cheaper and faster shipping than eBay.
Sent from my ADR6350 using xda premium
faehsemc said:
Smash the phone.. they wouldn't find out.. its an insurance replacement already and that's 99% of the reason insurance exists.. for water/smash/loss to the phone.
Sent from my Mikrunny'd Vivo_w
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After sleeping on it, I remembered that I've got a screen lock on there so my data is all safe. The phone is programmed to nuke itself if someone enters the wrong code too many times. I'm not too worried about it now.
zax10 said:
agreed. Assurion actually performs a master reset on devices before booting (if phone actually boots). If not they will use your phone as a donor phone. I use assurion as the rooters get out of jail card. They just dont give a damn.
In fact I have "lost" many phones just to have parts lol. Cheaper and faster shipping than eBay.
Sent from my ADR6350 using xda premium
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Not trying to sound like a ****, but it's people like you who cheat the system for their own benefits. Inturn, the prices of insurance go up resulting in ridiculous prices to pay.
Pretty soon insurance isn't even going to be worth it to buy because it will cost so much.
Not once did I ever say I cheated the system. The devices I am claiming as lost are broke. What would be the use of paying for another phone if the one I have works.
The cost of insurance being raised is due to inflation caused by shipping cost being raised due to the cost of gasoline.
In fact what I do saves me from multiple insurance claims. Example I washed my old x10. Filled claim as lost. Recieved my replacement. A month later broke my screen. Instead of having to use insurance again I simply swapped out my screens.
Sent from my ADR6350 using xda premium
Strangely enough, the device now works. I put it on the charger when I had the problems with it and it wouldn't power on and the charging light just flashed. I just plugged it in again 'cuz I was bored stiff more than anything. It started charging. I pressed the power button. It powered on. Battery says it is at 14%. Should I trust this device?
Let it fill up all the way.. try it
Sent from my Mikrunny'd Vivo_w
faehsemc said:
Let it fill up all the way.. try it
Sent from my Mikrunny'd Vivo_w
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Fill it wirelessly or wired? I'm thinking wirelessly. A replacement device is on it's way anyway and VZW says the battery tested good.
A. Nonymous said:
Fill it wirelessly or wired? I'm thinking wirelessly. A replacement device is on it's way anyway and VZW says the battery tested good.
Click to expand...
Click to collapse
Whichever way you did it to get 14%
Sent from my Mikrunny'd Vivo_w
It charged over night with no issues. I transferred my service back to it, but I'm carrying my full charged backup phone with me for a couple of days. VZW tested the battery at the store and claimed it was good.

Nexus causing old and brand new batteries to drain while charging - Please Help!

So I have a CDMA Verizon Nexus running the latest version of Bugless Beast. It's been working great for a week now, but today it's had the craziest problems.
I forgot to charge it last night, woke up to a dead battery, so I plug it in the charger for an hour, but it stays at 0 percent. It never charges at all. Then I unplugged it, the phone dies, and it can't charge at all. I take it to a Verizon store, they swap it for a new extended battery, and it boots up the phone, showing it was a battery issue.
After I come home with the new battery inserted, I notice the battery is draining again even with the new one and it's charging again.
I tried to wipe it and recover it to stock so I can see if the issues are the same with stock settings, but of course, the battery died in the middle of it all.
Has anyone had issues like this? Thanks in advance!
Try a different charged are you using the stock charger and extent ion cords?
Sent from my Galaxy Nexus using Xparent ICS Tapatalk 2
Bfitz26 said:
Try a different charged are you using the stock charger and extent ion cords?
Sent from my Galaxy Nexus using Xparent ICS Tapatalk 2
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Sorry, forgot to mention that I was using the stock charger and have tried other chargers for different phones laying around the house. When I took it to the Verizon store they also tried different chargers before replacing the battery, but it wouldn't turn on. Swapping it with a new battery worked temporarily, until it started to drain again even with it charging using the stock one.
Do the battery stats provide any useful info?
Petrovski80 said:
Do the battery stats provide any useful info?
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I unfortunately can't check them now because both batteries are spent and the phone won't charge them, but if it helps at all, I noticed that it would have the charging icon on the battery when plugged in, it would say "charging" on the lock screen, but when i would check the battery stats,it would go against all of that and say "discharging" instead.
Just for my understanding: the phone is off, you charge for a couple of hours, the phone does display the charge icon when you plug in a charger, but if you try to turn on the phone after a few hours of charging it's still dead?
Petrovski80 said:
Just for my understanding: the phone is off, you charge for a couple of hours, the phone does display the charge icon when you plug in a charger, but if you try to turn on the phone after a few hours of charging it's still dead?
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Click to collapse
Almost all correct. When I say charge icon, I mean the one in the top right corner of the screen when it's actually on. I've never been able to get the black screen with a charging battery to show up at any point.
Say I have a battery that has about 35 percent juice left. The phone will be on, and I'll leave it in the charger. It will say its charging, I can operate the nexus just fine, but according to the battery stats in the settings, it's actually discharging while it's plugged in. Once it hits zero, that battery is useless.
MinusTheOh said:
Almost all correct. When I say charge icon, I mean the one in the top right corner of the screen when it's actually on. I've never been able to get the black screen with a charging battery to show up at any point.
Say I have a battery that has about 35 percent juice left. The phone will be on, and I'll leave it in the charger. It will say its charging, I can operate the nexus just fine, but according to the battery stats in the settings, it's actually discharging while it's plugged in. Once it hits zero, that battery is useless.
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And you also cannot charge the phone when it's off?
Petrovski80 said:
And you also cannot charge the phone when it's off?
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Click to collapse
Correct.
In that case, I doubt there's anything we (you) can do. I'd return it to the store.
Petrovski80 said:
In that case, I doubt there's anything we (you) can do. I'd return it to the store.
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Click to collapse
That's what I was guessing as well. My only problem is that since it's rooted, the warranty is voided, so I can't get a replacement phone. I had come so close to bringing it back to stock and unrooting it with its last bit of battery, but it died right in the middle of it attempting to re lock the bootloader.
At this point I think I only have a few options...
1.) Buying another battery from Verizon so I have some juice for the Nexus to finish up the bootloader issue mentioned above, bringing it back to stock, then bringing the phone in to replace it.
2.) Just say I lost it and hope for the best that they'll give me a replacement one. I bought it off contract from a third party vendor which probably won't help my case, but I am insured by Verizon on the phone, so it may just work.
MinusTheOh said:
That's what I was guessing as well. My only problem is that since it's rooted, the warranty is voided, so I can't get a replacement phone. I had come so close to bringing it back to stock and unrooting it with its last bit of battery, but it died right in the middle of it attempting to re lock the bootloader.
At this point I think I only have a few options...
1.) Buying another battery from Verizon so I have some juice for the Nexus to finish up the bootloader issue mentioned above, bringing it back to stock, then bringing the phone in to replace it.
2.) Just say I lost it and hope for the best that they'll give me a replacement one. I bought it off contract from a third party vendor which probably won't help my case, but I am insured by Verizon on the phone, so it may just work.
Click to expand...
Click to collapse
A third option could be lending/buying a charger that allows you to charge your battery outside the phone. I think DealExtreme sells those. Shipping takes a while though. Anyway, good luck. Hope you'll get a replacement.
Option Number 2 may not work out for you, do you have insurance?

Extreme battery drain

So my phone was at full charge. Took it off the charger and ate dinner. I was not using my phone and noticed it was extremely hot. Battery was down to 40 percent in less than an hour. I reboot phone thinking it was a wake lock issue. Phone battery dies and drains to 0 percent. I had to plug it into a charger in order to turn it on. From here I notice that the phone gets extremely hot and charges extremely slow. It's been charging for an hour and only 5 percent has been charged. I think maybe it was my ROM or a persisting wake lock. I wipe my phone and clean flash cyanogen. Phone still getting hot and charging extremely slow. Could I possibly have a malfunctioning battery or something?
Sent from my Nexus 7 using Tapatalk
Woke up in the middle of the night after about 4 hours of charging. Battery was at about 40% or so but the phone was the hottest it's ever been. I decided to turn it off and unplug it from the charger. Woke up this morning and it's officially dead dead. The orange/red LED won't turn on when plugged into the charger and I can't turn it on or try to boot into recovery.
I'm going to take it to Costco and see if I can get a replacement since I'm in my 90 day period. This certainly has to be a manufacturer's defect since I did not have water damage, drop my phone, overclock, or anything risky.
Sent from my Nexus 7 using Tapatalk
There have been a few people who have had the same issue. I haven't read of a fix or even what causes it.
Sent from the One and Only
Check and see what is using the battery. A day ago Google play store was the cause of battery drain for a lot of people.
It's not just a One its a tiKtaK One
Well my phone can't even turn on right now - it is literally a dead phone. I'll check one more time before trying to exchange it at Costco. I don't think it's Google play because I did a full wipe and fresh install of Cyanogen. I did not even setup my WiFi and put my phone on Airplane mode while charging. It was still running hot and charging extremely slow.
Cares said:
Well my phone can't even turn on right now - it is literally a dead phone. I'll check one more time before trying to exchange it at Costco. I don't think it's Google play because I did a full wipe and fresh install of Cyanogen. I did not even setup my WiFi and put my phone on Airplane mode while charging. It was still running hot and charging extremely slow.
Click to expand...
Click to collapse
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
dbornack said:
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
Click to expand...
Click to collapse
Just got back from Costco. Got a brand new phone without questions asked. Great service.
This is happening to me again right now..
I'm in luck though, as I'm on a charger and around 50%.. I went from about 100% to 11% in 20 minutes this morning. I've been running SlimKat for about a week now, and have had no issues.
I have no idea why this just pops up at a seemingly random time.
Now, I've wiped the entire phone, installed BoneStock, and it's still persisting.
What can I try to get this fixed?
I've held PWR and Vol+/- to reset the phone.. but this is still occuring.
Anything? Anyone?
dbornack said:
I had this all happen to me a few weeks ago. Was inexplicable. Not sure how it happened while the phone was OFF. Brought into Verizon, they sent me a new one, without much hassle.
Click to expand...
Click to collapse
I'm having a similar issue. I'm worried that I won't have enough battery to return the phone to stock and relock the bootloader, which is what I meant in the other thread when I said unable to return to stock.
sdot_sd said:
I'm having a similar issue. I'm worried that I won't have enough battery to return the phone to stock and relock the bootloader, which is what I meant in the other thread when I said unable to return to stock.
Click to expand...
Click to collapse
Have you tried turning it off and plugging it into a wall outlet for a while?
What recovery are you using?
If I was you, I would probably plug it in with it off, hope that I get enough juice into it over a period of time, that I could flash the full odex stock rom.
The Faux Hboot in my Red Text Hex Edited hboot thread, so that it appears as though it's s-on and locked.
Flash stock recovery and warranty it to HTC. They should just take it apart and put a new battery in and send you the same device back.
Those are pretty much the steps I would take if I was in your shoes.
Hope that maybe that helps a little and that you can get enough of a charge to do so.
santod040 said:
Have you tried turning it off and plugging it into a wall outlet for a while?
What recovery are you using?
If I was you, I would probably plug it in with it off, hope that I get enough juice into it over a period of time, that I could flash the full odex stock rom.
The Faux Hboot in my Red Text Hex Edited hboot thread, so that it appears as though it's s-on and locked.
Flash stock recovery and warranty it to HTC. They should just take it apart and put a new battery in and send you the same device back.
Those are pretty much the steps I would take if I was in your shoes.
Hope that maybe that helps a little and that you can get enough of a charge to do so.
Click to expand...
Click to collapse
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
sdot_sd said:
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
Click to expand...
Click to collapse
I've heard good things about HTC's Customer service, compared to Verizon's especially.
Not to mention, Verizon will wanna know if you have Insurance, will maybe make you pay a deductible.
Even if they don't, you will likely get a refurbished CLN replacement, which may or may not exhibit it's own issues of some kind.
I would rather have my own device fixed and sent back to me, then receive someone else's fixed device that may have had a bigger issue or stress to parts not yet known.
Just how I feel about it, and I do not much care for Verizon, other then for actual phone service.
You are more then welcome to try your hand with Verizon if you would prefer.
I also have a Blue One, so Verizon wouldn't do much for me...
sdot_sd said:
OK got it powered off and charging now. I've heard a lot of horror stories about HTCs customer service, any reason you would deal with them directly instead of VZW?
Click to expand...
Click to collapse
My wife got a DNA with a bad cable and I called htc. They didn't fuss or ask any questions. They took my info and sent a new one. It was much easier than dealing with vzw.
Sent from my HTC6500LVW using Tapatalk

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