Develop Bugs

[q] htc mail bug? - ota froyo update

Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook. I'm aware of the previous bug in 2.1 where emails get deleted of the mail server if they are deleted from the phone.
After the OTA update, I am still able to download emails to both my Desire and notebook, but if I "refresh / check for new mail" HTC Mail deletes all previously downloaded emails in my inbox.
I tried K-9 Mail and the same thing happens!
Is there a setting that I'm missing? Appreciate any help!

I was having the same issue,but have resolved it by changing my account settings from POP3 to IMAP.
Hope this helps...
Sent from my HTC Desire using XDA App

Thanks, but changing to IMAP (server port 143) didn't help.
Same thing happens. Any other suggestions?
Called the Australian arm of HTC Customer Service and surprisingly got a call back in about an hour. They did some "tests" and now acknowledge the problem and promised to call me back in a few days with a solution. Fingers crossed!
Will post results if successful for others with this problem.

Mail missing
Hi
Having the same problem and changing to IMAP did not help.
This is wery iritating.
omb

Someone from another thread suggested a workaround by setting your native client (outlook) to NOT delete emails from the mail server after it has been downloaded.
This wont' work for me as I have size restrictions on my account.
I've just been forwarding the emails to myself and the emails get stored in my SENT folder. Irritating, I know, but at least I have a copy of it on my phone.

smpt change smtp

"smpt change smtp"
I'm not sure what you mean, could you please elaborate! Thanks.

Any fix on this yet...driving me crazy.

This sucks, I even flashed a rom from Modaco that's totally stock except it has root, did a wipe before and still have the same thing.

jk2 said:
Wanted to check if anyone is having problems with the stock HTC MAIL APP after Froyo OTA Update.
I use my Desire for work emailing and usually download my emails to both my Desire and notebook.
Click to expand...
Click to collapse
After the Froyo update my HTC Mail app can't connnect to my google e-mail, using IMAP. I can still use my dedicated Gmail app for this, it's only the HTC mail app that will not connect.

Spoke with HTC Customer Service earlier, supposedly they're working on a patch to get the mail app working properly. Unfortunately, no indication of when!

I posted this in another thread:
Crap. I have the exact same problem. As soon as you download to your pc from the server the emails are gone. No solution yet? There is a workaround you can go to your native client (outlook) go to advanced setting and check "leave emails on server". Until this is fixed this is all we can do.
Here is a brief tutorial for Outlook 2003:
Under the Delivery section of the Advanced tab, Outlook 2003 lets you define how to handle downloaded and old emails on the mail server.
By default, Outlook 2003 downloads your emails from the server, and in effect deletes them from the server after successful downloads. Without needing access to the mail server itself, you can customize Outlook's email deletion behavior. Outlook 2003 gives you thee options.
Checking the Leave a copy of messages on the server checkbox instructs Outlook 2003 to leave a copy of your emails on the server indefinitely. You or your System Administrator will then need to delete the emails from the mail server itself.
Complementary options can refine how long, and under what conditions Outlook 2003 should leave a copy of your emails on the mail server; I have mine set to 30 days.

Hmmm...this must not be a very common problem at all. I seached a ton of threads and can't fine any complaints about this. Why the hell is this happening only two a few of us i have no clue???
Wiped data/cache before both rom installs.

Just wiped data/cache/ext and re-installed the third different (1 bone stock rom, 1 stock with ap2sd, one cyanogen fully custom) custom rom. Same problem as before. I've not given up and will hope for a fix in the next update from HTC or a patch.

I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.

jk2 said:
I've done the same. Tried a few different ROMs and all have the same issue of deleting my INBOX.
I've reverted back to 2.1, pity as I was getting used to 2.2. Can't work without properly functioning mail app.
Will post a solution if and when it is finally available.
Click to expand...
Click to collapse
Thanks PM me and post here (i subscribed) if you hear anything also i'll do the same for you.

Hi, just had OTA software update to 2.12.110.4 and seems to have solved the problem................ finally

Thanks, do u have a link by chance?

[Q] Froyo (official) and multiple exchange accounts

I just installed the official Froyo build. Unfortunately, it looks like multiple exchange accounts is not supported.
Do any of the other 2.2 roms (e.g., Sky Raidar) support multiple exchange accounts (preferably with sense - I actually like it)?
Also, assuming another ROM will work, what is the best way to flash the ROM without losing my settings. The official build updated without the need to wipe (only issue I found so far is I had to uninstall/reinstall swype). If I install another ROM, does titanium backup do a good job of restoring the phone's app and settings? (don't want to have to redo all my screens, etc).
Thanks

I've never known any device to sync multiple exchange accounts. But this is my first Android device coming from iPhone.

Unfortunately, the HTC Mail application in general does not allow for multiple exchange accounts...

Is there a way to get the non HTC stock mail application installed (or do any of the vanilla roms support multiple accounts)? Unfortunately, I assumed Froyo would enable multiple accounts (I am already using touchdown and the native support to get 2 accounts, but I have a few additional ones).
Thanks

You know what they say when you assume. My only recommendation would be using Touchdown which you already do. Depending on what you use your exchange accounts for (work or personal) you can setup some forwarding rules to have everything come into one spot. Only thing with that is it is against businesses policy (or it should be) to forward company property like that.

The stock Email.apk in /system/app from CM6 works fine on the incredible. The ONLY PROBLEM is that when you read an email from somewhere else, the notification is not removed from the status bar, and it stays there until you re-open the application. My only gripe.

Interesting. I am awaiting the OTA and use the stock 2.1 for accessing an exchange server. Hotmail is setup as a separate account. I heard Hotmail will go live this week with Activesync support, so will this mean I will have to choose which one I want, giving up one, beig hotmail obviously.
Thanks.

No just setup your Hotmail as POP or IMAP, whichever it supports.

Berzerker7 said:
The stock Email.apk in /system/app from CM6 works fine on the incredible. The ONLY PROBLEM is that when you read an email from somewhere else, the notification is not removed from the status bar, and it stays there until you re-open the application. My only gripe.
Click to expand...
Click to collapse
How would I go about installing this? Is it as simple as installing other apps? I used the CM6 ROM for a couple weeks and loved it but random reboots forced me back to my previous ROM.

Incredibl_E said:
No just setup your Hotmail as POP or IMAP, whichever it supports.
Click to expand...
Click to collapse
Hotmail doesn't support IMAP which is a large part of why people want to set it up as an activesync account. Pop just sucks...
It's sad that the HTC client doesn't support more than one activesync account, the Pre they gave me at works handles up to 8 I believe (have 3 currently setup on it).
That is not to say that the Pre's activesync implementation is better, I wish it would let me choose which parts of the account I want to sync rather than forcing an all or nothing approach, but it is nice to have real push email on all my accounts with it.
The Pre can sync tasks as well... I wish HTC would implement this.
Has anyone figured out an acceptable work-around that doesn't involve non-working notifications or paying for touchdown?

nmyeti said:
Hotmail doesn't support IMAP which is a large part of why people want to set it up as an activesync account. Pop just sucks...
Click to expand...
Click to collapse
Why I don't use hotmail, it sucks....

nmyeti said:
Has anyone figured out an acceptable work-around that doesn't involve non-working notifications or paying for touchdown?
Click to expand...
Click to collapse
If you google the second part of your question you can find it......I'm just saying.

Improved Email App
I installed Improved Email from the marketplace. It supports multiple Exchange accounts and syncs email, calendar and contacts.

[Q] Active Sync working for anybody with Live accounts?

Today MS finally turned on Exchange ActiveSync for Live accounts (hotmail.com, live.com addresses).
I've got the settings exactly as shown in the link, but when I get to the screen that says "Select the data to synchronize with the Exchange Server" (mail, contacts, calendar), it fails when I hit "Finish Setup". I get a "Failed to create the account. Please try again later." error.
Anybody get this to work? According to Mary J Foley, it works for some:
According to Microsoft, the “Hotmail team will add Android to list of supported devices in the coming months after testing is completed.” Access from Android 2.1 is not currently supported due to known client issues on Android 2.1, Microsoft officials said. However, “(t)here are users successfully syncing from Hotmail via the default application or the Touchdown application on Android 2.2,” the Sofites added.
Click to expand...
Click to collapse
Trying to see if it's my account that isn't working right, if I'm doing something wrong, or if the Evo's email client just doesn't work with this properly.
Thanks.

isnt working for me either.
I also tried a couple different hotmail accounts.
I am going to try it on my old winmo phone to hopefully get the account created, then try to connect on android.

I dug around the net, and the problem sounds like it's HTC's mail client. I opened a ticket.
Is the 2.2 google client available anywhere to try? Is that a google app specifically, or part of AOSP?
Found a thread. The apk in the first post works.

[Q] Exchange ActiveSync - Connection socket timeout

I just got the DHD and am pretty stoked it has Exchange ActiveSync. My problem is that it seems to be very unstable and give "connection socket timeout" and is totally unreliable.
I've added and deleted the account twice and it starts out nicely with the Sync. Now my contacts are at 90% and keeps getting this friggin' error!..
I used HD, HD2 previously and never had these exchange sync issues.
Anyone else having these probs with Exchange ActiveSync on DHD?

Yep. Same for me.
I am trying so sync for a month now with no real success
I have tried several workarounds and third party apps (ImproveEmail, Roadsync) but none of them worked well.
I am now back to stock HTC client.
Now emails sync well but calendar is a disaster!
Calendar used to sync 10% of my appointments and was showing SSL error.
Now since I, one more time, deleted account-purged calendar-recreated my account, calendar is not syncing at all (SSL error).
And Logcat is not very helpful.
I spent days on net trying to find fixes or workarounds; many people are complaining, and there is no 'true' fix.
That pisses me off when I see that Windows mobile phone or IPhone can sync with no problem !!!

I too have the same Problem.
Am using touchdown now and its working fine...running on the trial and need to purchase it

Same as you, I had lot of sync problems with Exchange. It was completely unreliable, until I discovered Laurie's blog !
http://laur.ie/blog/2010/09/exchange-2010-sp1-sync-with-android-froyo/
I installed the Google stock 2.2 email apk (as described in the blog) and after few minutes my calendar was fully synchronized and I receive emails in push. That's great
I am not sure that would solve your issue but it is worth trying it.
(make sure to delete the HTC exchange account).
Hope this helps.

I have tried so many different things. It seems that using Moxier Mail is the only thing that seems to work. I've been going back to all the message board posts that I came across to share my solution. I hope it works for you.

Glad I'm not the only one with this problem. I find that turning the phone off for 10 minutes and then on again fixes the problem for a while, but it always comes back.

anyone found a solution to tthis yet?

I`ve tried the solution from lauries blog and it worked.
The only thing i' ve changed is that i backed up the whole rom, installed the apk and imediatly opened it.
The program isn' t as handy as the new one but atm it works.

I can confirm that the 2.2 google stock mail APK is working for me too. (solution described above)
I have 4 hotmail accounts and no pb to synchronize them (with push settings). Calendar and Contacts are OK too.
I give you the APK below. You can install it without root like any other APK.
You'll be able to uninstall it also, as the app name isn't the same as the htc mail client.

[Q] GB Sense 3.0 + Exchange ActiveSync = Not working

I have now found a well functioning ROM, InsertCoins. The only thing that is not ok, is that I can't set up my Exchange account with ActiveSync in sense 2.1-3.0. Have tried several ROMS and have found that there must be something with the security policy in the sense 2.1-3.0 that is different. LeeDroids ROMs work "normally", but they do not have the user interface I want.
Got a tip about using TouchDown with ActivSync. It works, but then I'm stuck with touchdowns calendar, which I do not like anything special.
I'm surprised that I don't see many that have the same problem as me, so I wonder if there's something about the policy in my company who do this, or there are few that uses exchange account on their htc rooted desire .....

I'm running InsertCoin GB Sense v1.03 with Exchange Active Sync to our corporate mail server. Works just fine.
Our company uses a policy to force a PIN or password, with a maximum unlock time of 1 hour. Also it is Exchange Server 2007 (not sure which updates/fixes have been applied ATM).
Which version of Exchange Server is running in your organization?

Noppes123 said:
I'm running InsertCoin GB Sense v1.03 with Exchange Active Sync to our corporate mail server. Works just fine.
Our company uses a policy to force a PIN or password, with a maximum unlock time of 1 hour. Also it is Exchange Server 2007 (not sure which updates/fixes have been applied ATM).
Which version of Exchange Server is running in your organization?
Click to expand...
Click to collapse
I think that my company use Exchange Server 2007.
I get this message after I get through all registration and ready to finish...
"Exchange Policy error
Unable to sign in to your Wxchange account because your policy settings are incompatible with those on server.
Please contact your IT team for assistanse"
I believe that our security policy have max unlock time of 15 minutes..

Try another mail-client like e.g. K-9 Mail:
https://market.android.com/details?id=com.fsck.k9

MatDrOiD said:
Try another mail-client like e.g. K-9 Mail
Click to expand...
Click to collapse
Thanks, but K-9 don't have calendar, who is the main reason for me to use exchange on my mobile...

no prob here... google exchange in rcmix.
Sent from my HTC Desire using Tapatalk

vrolok71 said:
no prob here... google exchange in rcmix.
Click to expand...
Click to collapse
I can confirm that. No problems at all with Exchange integration. I have 3 (!) accounts push-synced on my RCMixS 1.6.2. Must be something else then.

/rant/ said:
I can confirm that. No problems at all with Exchange integration. I have 3 (!) accounts push-synced on my RCMixS 1.6.2. Must be something else then.
Click to expand...
Click to collapse
Tried RCMixS 1.6.2 now, get the same error after i make pin code.
In additional to the error message it says:
Security Policy Required
Policy Setting incompatible:
Allow storage card
Allow Desktop Sync
Contact your IT administrator for assistance...
I could stay at a working sense 2.1 version, but after seeing all the new features, I really whant to find out what it is that is not compatible. If not, I'll use Touchdown, it's the only way to get exchange to work.
So, what do Touchdown have/do, that can work around androids/my companys security??? I whish I knew... I hate the calendar in Touchdown, and I'm not able to use Jorte calendar or other calendars....
I did not have this problem with old interface, in any roms....
It makes me insane that I cant find out why this is....
Update: It was my company that had to make ajustments on exchange server to newer versions of Android. Now it works fine.

I have the same problem
I'm having the same issue. After running MikFroyo for about 6 months, I've been impatiently waiting for some GB rom to get stable and fully-functional enough to use as a daily--then of course as soon as I had a taste of Sense 3.0, that's what I want to run... For me, I'd be fine with using Touchdown (I just want the email), but I get the same error with that app as I get with Sense's embedded Exchange AS setup: Authentication error. I've checked and rechecked my username and password several times, and it works fine when I go back to Froyo (whatever sense). I'm on MikG sense 2.1v0.5, and I've tried VR Kingdom (Sense 3.0). I really like this MikG rom, that's pulled several elements of S3.0 into the 2.1, because it will run on my favorite kernel from way back in the Eclair days when I was running BakedSnack (this is the first GB ROM I've found that runs smoothly under my BakedBattery kernel-- hero-over #7).
I've rambled. I plan to check out some of the other mail programs mentioned above...
UPDATE: I tried Touchdown and k-9 Mail and DroidMail, all with unsuccessful results. I had submitted a case with the IT group at my company this morning and was waiting for some action on that (IT group is in India). A tech IM'd me and asked me what version of Android I was running--I told him 2.3.3, and he disappeared. So, I tried one more time on the native Exchange AS app, and viola, it worked--email, contacts, calendar are all syncing now. The notes in the case closure email state, "we have enabled your new device ID in server..." It seems like I noticed awhile ago that what my phone was called had changed, and I thought it was a GB thing, not a sense thing... Anyway, this may be a one-off case, or it may apply. Either way, I just wanted to update.

I also have problems using HTC's default mail client ever since Sense 2.1 and Sense 3.0.
I get the incompatibility with our corporate server due to:
- Remote Desktop
- Desktop sync
- S/MIME
Worked fine with Sense 2.0.
HTC must have changed/enhanced their security policy which has caused this issue.
Touch Down works, but if you actually go the "Security policies", it does mention incompatibilities with above, but it is ignoring them for now.
I wonder how one can report this to HTC?

I have similar problem - my corporate exchange does work only on Froyo (stock, Starburst) but fail to connect to server on Gingerbread CSW. I have tried Gingerburst, LeeDrOiD HD V3.3.1-Port-R2, RCMix S v2.0, InsertCoin 1.0.8 and all have same issue - server not available. Does GB identifies somehow differently? I know that server checks IMEI, but that is the same
Any hints would be welcome