Develop Bugs

screen not responding help urgent

i have been using the p3300 for a month now an it was working fine but all of a sudden i couldn't use my stylus. i tried the screen allignment but the screen didnt respond so i restarted the device. this also didnt work. i also tried a soft reset. no results so i did a hard reset now i am stuck at the screen where it says " Tap to start your device "
Plz Help....

Hi
It sounds then like the touch function of the screen has stopped working.
If you have only had it a month depending on where you got it you may be able to return it.
Sorry about this
Cheers Dave

maybe
seems like that to me too
still i hope i wont need to
anyway thanks

no problem
Anytime

If you have not yet returned it, try taking the screen protector off if you have one on.
My screen stopped responding to touch a while back. When I took the protector off all was fine.

could be it
may be but i am not sure about it i will try it nonetheless
Thanks

screen needs rest ??
nope no use the screens gone crazy i guess
it recognises a few strokes when left for a few hours the goes dead again
maybe it need some rest

On the screen, round the edges make sure there’s no gunk under the gap between the case and screen. You will be surprised what can get under there. Flat Plastic tooth picks are good for clearing it

i am nooob
cant try it
dont really know how to remove the screen guard
cant find the seam

Hi
You might not be a Noob. You can only remove a Screen Guard/Protector if you have actually put one one.
Also i still dont think there is much you can do.
If it does work after a while it is possible that the screen calibration has gone haywire If you get chance to use it try doing that it may help
Cheers Dave

mine to same problem please help

Phone always has a white screen, but seems to work

Hi Forum,
I got a dash with the WM 6.1 from this great forum.
Somehow since yesterday the screen turned completely white
There was no physical impact on the phone what so ever...
When I turn the phone on, the screen is all the time white... but the phone is still working since the alarm is still ringing....
I've tried already the following:
- took the battery out for over 6 hours and tried again
- with and without sim/sd card
- to reset the phone but with no success since I cant see anything (2 softbuttons, powerbutton etc.)
- putting WM 6.5 with no success with the Error 270
- pressing and holding any button
- tipping the jagger for 3 times
- and finally hitting the phone
All these steps didnt use me anything...
I'd be gratefull for any sudgestions
Maybe the screen is just damaged and its not because of the software...
thanks a lot,
RedDot69

Hard-reset will be best option and can be done blind since it's button sequence as known then green key, i knopw that peeps have done it blind and with you spending enough time it will be sorted... The other option is bootloader and flash your stock ROM as won't get an error 270

thanks for the fast reply.
ok about the hard reset.
I hold both buttons beside green and red button then while holding i turn on the phone (power button more then 3 sec.) after it turned on i let go of the buttons and press the green button (I pressed it a several times). What after that?? will everything happen automatically??
if yes then the hard reset wont help since its still white...
unfortunately I dont have the original ROM anymore (WM5).
Do you know where I can get it??

Ok I guess I managed to hard reset this thing.
Unfortunately with no success
can anyone help?
will the problem be gone if I change the display?

RedDot69 said:
Ok I guess I managed to hard reset this thing.
Unfortunately with no success
can anyone help?
will the problem be gone if I change the display?
Click to expand...
Click to collapse
Can you sync with your PC? That's something that you haven't state in your original post.

From what you have posted in the first post, looks to me like your phone has suffered water/moisture damage. Classic white screen, nothing shows, display turns off after default timeout seconds, phone functions smoothly. For this to occur, you dont have to dunk the phone in water, phone in pocket when exposed to light rain, snow will do it.
If this is the case, the first thing you can do to salvage the phone is to remove the battery, otherwise the charge will short circuit more, leading to irreparable damage.
Second thing, try and keep it open for 24 hours or more and try ONCE more, just once, if the moisture has been evaporated. If not, remove battery again.
Next you will need to find a service center where they will dismantle the phone and physically air dry the PCB, and hopefully if it hasnt already shorted, it will come back to life.
The cost for this could vary from minimal to astronomical, depending upon which country you are in.
Do not take my words for granted, do a google for phone water damage, find out if those are your exact symptoms.
All the best.

gmaniac2008 said:
Can you sync with your PC? That's something that you haven't state in your original post.
Click to expand...
Click to collapse
yes I can. I already saved the contact list The phone is perfectly working beside the white display...
@ ccpraveen
I really dont think thats the case. Since I was sleeping on the couch, the phone's alarm went of like at 11 and it was all ok, then 30 min later the screen was all white
And the night before I left the phone at home...
Bringing the phone to some service center is out of question, since I live in Germany... If possible, I'd have to repair it my self...
By the way the Display time out works too... Somehow I got the feeling that it wouldnt use me anything to change the display

please, can no one help

RedDot69 said:
please, can no one help
Click to expand...
Click to collapse
install this on your computer http://www.mymobiler.com/
it will silently install on your s620 when it syncs with activesync and you will be able to view your screen from your computer monitor
if everything works buy a new lcd from ebay and replace it because its probably broken

--- sorry didnt want to post ---
Please skip this reply and read the next (cant delete this anymore)

ducamie said:
install this on your computer http://www.mymobiler.com/
it will silently install on your s620 when it syncs with activesync and you will be able to view your screen from your computer monitor
if everything works buy a new lcd from ebay and replace it because its probably broken
Click to expand...
Click to collapse
thanks a lot for the very usefull link
I installed the programm and I can see my display on my monitor
Then I hard reseted the phone
Installed WM6.5 from the forum successfully
But the display is still all white
If anybody thinks that the problems any way not from the display please do tell.

RedDot69 said:
thanks a lot for the very usefull link
I installed the programm and I can see my display on my monitor
Then I hard reseted the phone
Installed WM6.5 from the forum successfully
But the display is still all white
If anybody thinks that the problems any way not from the display please do tell.
Click to expand...
Click to collapse
My impression is that you have a hardware problem, maybe your screen has something loose. If you state that you will fix it by yourself, you can read the sticky on how to take apart your dash.

There are also power management settings that will turn the display white, however if it is white all the time, then it's probably hardware. Loose connections does sound possible. I'd check that first

You can try the following:
*- COMPLETELY disassemble your phone.
*- Take the PCBs apart on a table or something.
Then... take an hairdryer!!!
You have to dry your PCBs: take a PCB in your hand and do the work.
Be aware of not using TOO HOT air, or you'll melt all.
If it doesn't work, try to dry your LCD.
Doesn't work?
Okay, then the only 2 possible fixes are:
*- Replace the LCD Flex Cable if not integrated in the LCD.
*- Replace the LCD.
Hope that you'll get your phone fixed and running

Problems installing software

Hi all, I got my touch pro 2 through Orange a while back and I have this frustration which is really ticking me off. The touch screen stopped working!
It looked like it had a fine film of transparent oil which surrounded a fine grid pattern which you could see if you held your phone against the light at an obscure angle. Nothing is more infuriating than trying to back up your phone, or import emails onto the computer before sending it away for repair, to find that the back up software that comes recommended can't be installed because... wait... you guessed it.... you need the soddin touch screen to install the bloody thing.
My question to you guys is this, has anyone found a way to use the keyboard as an alternative to 'ok', 'cancel', 'install' and other important functions?
It has already been away for repair becuase of this 'recognised' issue, and now it's gone again. I'm getting fed up with HTC stuff going faulty on me, and i've had a lot of their products, however nice the phone is.
Thanks in advance for any and all assistance...
insomnai

screen is not responding, help needed please.

my tp2 touch screen is not responding suddenly!!! the problem started only after i answered some call through the screen slider, however, the touch screen is not responding to my fingers ever since !!!!
now i'm operating the phone only through the buttons !! but as if it is not touch screen!!
anyone have a clue about what the problem can be?? please help me. my device runs wm 6.5 and this is the first time to have this problem, i did soft reset many times but no imrovment!!
I had SOD this early morning and it was my first, do you guys think there is a relation between these events???

I have the same problem.
Just happened this morning.
I was able to use my mobiler to access the screen.
Tried several hard resets. No luck.
Tried re-installing energy Rom (4.1)
Then tried the new Energy Rom (4.11) still no luck.
But then I got the big idea to go back to the stock ROM. Now I cannot use the on screen prompts to access "my mobiler"
Anybody have any suggestions or is it back to AT&T for a new phone?

so whe you back to the stock rom, did u get ur screen working again??

No. no workey
Now that stock rom is on. I keep going back to the "Sim Card Changed" screen. I can not tap "cancel" or "Next". I can use the hard buttons so I am able to get to the phone and then use keyboard to dial.
Still no touch screen. And no work around with keyboard to get to screen. need a "Tab" button. then might be okay.
this sucks.

Just a quick bump before I go to AT&t in the morning.

Try running task 29 and then flash back to a stock.
And have you tried taking your sim card out of you're phone? Maybe that will avoid the message.

i'm buying a black berry

Does your screen look as if an oily residue is under the touch screen part?
My screen stopped responding a few weeks after the appearance of the 'oil' and Vodafone swapped it with no problems. It seems like a fairly common problem

yes, I've got that oily spot and somehow i managed to relief the problem only for minutes when i raised the digitizer carefuly which got me the screen working for few minutes untill it went unresponsive again after while. I'm looking forward to do alcohol swab to this oily spot and will see weather this will solve the problem..

[Q] Touch Screen Problem

Recently I began to notice a problem with my phone. Whenever I have the keyboard slid out the touch screen is almost non-responsive. So over the past few days I've tried observing what the exact problem is and I think it could be the cable/ribbon that connects the touch screen to the keyboard. I'll have to tilt the screen back and forth before it will actually recognize me touching it. And I've noticed when I rub that ribbon it seems to work. There's also a crease in the ribbon where it folds on it when you close it. I believe this is the problem but I'm not sure and I want any advice/tips I can get. If it is the cable can you order a new one and replace it yourself?
Thanks in advance

Any ideas anyone? I cant get it to half work so I can text and stuff but I have to press it hard and it still wont work at times so something somewhere or another is wrong.

Tripp-phpBB said:
Any ideas anyone? I cant get it to half work so I can text and stuff but I have to press it hard and it still wont work at times so something somewhere or another is wrong.
Click to expand...
Click to collapse
Flash the stock ROM and SPL, and do a warranty exchange. This isn't a device you want to open up unless you really know what you're doing and are certain of the issue. If you really want to give it a go, then just buy a non-functioning unit from eBay to use for parts. They can normally be had for less than $40.

Wow, I cant believe that I finally found someone with the same problem as I have.
At first I thought that it was a software issue and I reloaded the software on my device.
The screen responds to presses with the keyboard in, but extended it doesnt respond and only the external keyboard works.
So to type a nice long sms I would have to start it on my display, flick out the keyboard to carry on and then flick it back in before I could press send or anything.
How frustrating.
But I did a test now and flicking the keyboard out and then slowly slowly pushing it back in I can get to a stage where both the external keyboard and screen responds at the same time again.
Definitely a ribbon problem or something.
Only had this phone for a few months now and if it already doing this then I am not feeling too obtimistic about its future.
Well, time to take it in for a warranty repair. I wonder how much greaf I am in for now.
Time to pull out my awesome trusty Artemis out the cuboard.

Tripp-phpBB said:
If it is the cable can you order a new one and replace it yourself?
Click to expand...
Click to collapse
I had a friend that had this problem with his TP2 which I've successfully repaired. First thing if you want to do it yourself, go to youtube and look for the Rhodium disassembly video (this will help you a lot). It is not difficult to change any parts in the phone provided that you proceed with caution and take the necessary precautions.
If you are afraid or have never opened up a phone to fix parts, then I would suggest to send it to HTC - this would be devastating if you managed to break up the motherboard by mistake or any other parts in the process of fixing the flex cable.

Tripp --
Did you ever find resolution to your problem? Recently my phone started having the same problem, which I originally thought was related to messing up the calibration file when I put loaded xdandroid GBX0A.
However, it sounds like my problem is pretty similar to yours -- touchscreen works fine when the keyboard is closed, but when it is open it only registers on the bottom of the screen -- which is actually useful in some sense because I can still hit the soft keys in the messaging app and such, but not so useful if you want to scroll using the touch screen. If I play around with the z-hinge a bit, sometimes it starts working -- which sounds like the same thing that you described.

Sorry, I just seen your post but I never fixed mine as I went ahead and bought another phone (Evo) but I did research the problem quite extensively and the problem I believe lies in the ribbon that connects the two halves of the phone. If I remember correctly the motherboard is in the side with the keyboard and that's why when it's slide out, the touch screen won't respond correctly. You can find the part online and replace it yourself. I've taken mine apart and it's not that hard but as said, you need the right tools and to be very careful.

Hi guys
I have tried all the above
Last resort is i got sprite backyup to work
BUT HOW THE HELL DO YOU HIT "NEXT" OR "OK" FROM THE KEYBOARD AS SCREEN DOESNT WORK????