Develop Bugs

[Q]MyTouch 3G Slide - Fixing a Cracked Screen

My phone fell out of my pocket and fell about 5 to 6 feet onto concrete spider webbing my screen...
My question is: is it possible to fix myself?
Other question: I have insurance, but would I be able to upgrade to the MyTouch 4G with the insurance claim and paying the difference of 50$ of the phones cost?
Sent from my T-Mobile myTouch 3G Slide using XDA App

You won't be able to upgrade, the insurance is through Asurion, not T-Mobile, you will get either a refurbed or new one from them. I used them for a Blackberry you get the replacement within a day, you keep everything except the actual phone.
Sent from my T-Mobile myTouch 3G Slide using XDA App

archie53 said:
You won't be able to upgrade, the insurance is through Asurion, not T-Mobile, you will get either a refurbed or new one from them. I used them for a Blackberry you get the replacement within a day, you keep everything except the actual phone.
Sent from my T-Mobile myTouch 3G Slide using XDA App
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Actually you can get a different phone. The phone just has to be within the same or a lower class of phone, which is determined by price mainly if I remember correctly. There's a chart that spells it all out. Like if I had a vibrant with insurance, and it broke, I would be able to get a mt4g or g2 since they are the same class phone.
Sent from my T-Mobile myTouch 3G Slide using XDA App

I didn't know that but why would you want a lower class phone? I know I wouldn't cause down from the Slide is not a pretty sight.
Sent from my T-Mobile myTouch 3G Slide using XDA App

What about me being able to replace the glass myself is that possible?
Sent from my T-Mobile myTouch 3G Slide using XDA App

You could certainly try it yourself, but if you screw it up you'd be out a phone. And it depends on what's wrong, if it's just the digitizer, you can buy one of those on eBay pretty cheaply. But the LCD doesn't have a replacement on the market right now, I know because I have a phone with a broken LCD. The digitizer is the top layer which relays touch, the LCD lies underneath and projects the display.

Replacing original rooted evo bc of cracked screen

I dropped original evo and broke the screen. I'm getting EVO replaced, steps needed to get rooted again. I have rom backed up with rom manager, apps with titanium. any easy way to root new phone? Please help...
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk

Can anyone help?
Sent from my Sprint HTC EVO 4G using Tapatalk

There are multiple threads on how to do this, simply search or google it.
Also this is posted in the wrong section (Q&A or the rooting threads)if your looking for help.also shows that your lazy and want your hand held instead of spending some time reading or researching your how to needs just like the test of us do...=)
Sent from my PC36100 using Tapatalk

If you take your phone to a sprint store with repair service they fix cracked screens for $35 without insurance. FYI Happened to me.
imex99 said:
I dropped original evo and broke the screen. I'm getting EVO replaced, steps needed to get rooted again. I have rom backed up with rom manager, apps with titanium. any easy way to root new phone? Please help...
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk
Sent from my Sprint HTC EVO 4G using Tapatalk
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Hey, I work for sprint as a service manager. If you have a cracked screen you can get just the screen replaced for free if you have the insurance, if you don't then just pay the 35$ to get it fixed. When they replace your phone you get a referb. Most times those still have issues, if you live up around my area i'll even do it for ya. (i need the tickets lol)

worst case scenerio is you pay the 35 dollars.
They don't care if you are rooted vs unrooted, they make their money or you use your insurance.
I was fully rooted on Fresh's rom and dropped my phone in a parking lot, 35 dollars later it was fixed.
Funny enough -- I got it fully replaced a week later for a lingering issue with my 4G keys. I'm incredibly impressed with sprint's service -- I didn't ask for any special treatment (unrooted and returned to stock)
The refurb I got in return has been flawless. I was a convert from Apple after 4 years. Sprint IMO has really stepped up the game in terms of customer satisfaction and value.

Makdasamurai said:
Hey, I work for sprint as a service manager. If you have a cracked screen you can get just the screen replaced for free if you have the insurance, if you don't then just pay the 35$ to get it fixed. When they replace your phone you get a referb. Most times those still have issues, if you live up around my area i'll even do it for ya. (i need the tickets lol)
Click to expand...
Click to collapse
Live in central, ohio....
Sent from my Sprint HTC EVO 4G using Tapatalk

agreed with previous comments with regards to sprint.. AWESOME customer service. And the 35 fix is rediculously awesome! My dog chewed on my my wifes NN screen (no i am not joking)... no questions, no nothing. They gave me a "new" phone for 35!! A-MAZING!
Anyway... to the OP...
Here is a link for rooting again...
http://tinyurl.com/3yojsfd

Which is it? 35$ or 100$

When you break you glass screen for the evo and have t.s.p. insurance, I think its called that .. thought it was 35 $ to fix.Sprint telling me 100$
Thanks,
Sent from my PC36100 using XDA App

Sprint doesn't fix the broken screens for $35 anymore. They did that for a month or two and then stopped. $100 is your deductible to get your phone replaced via Asurion (the company that insures your phone).

rugedraw said:
Sprint doesn't fix the broken screens for $35 anymore. They did that for a month or two and then stopped. $100 is your deductible to get your phone replaced via Asurion (the company that insures your phone).
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IF you have insurance on the phone.
Sent from my PC36100 using XDA App

Thank..my luck its a 100,could be worse i guese if I didn't have insurance at all..
Thanks again
Sent from my PC36100 using XDA App

H-Man 38 said:
Thank..my luck its a 100,could be worse i guese if I didn't have insurance at all..
Thanks again
Sent from my PC36100 using XDA App
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Its cheaper if you don't use insurance, but you gotta buy the parts and install them yourself. So it's a double-edged sword.
Sent from my Evo 4G using Tapatalk

If I ever drop my phone I will get replacement for phone not screen only. Reason - had situation in past when dropped phone and board get damaged after which phone start having reception issues. Does anyone think about possibility that something else may be damaged too and you wont know until you pay those $100 for screen? But again that's just me.

I had my phone fixed (broken glass) by a sprint store, no insurance, for $35 on April 5th.

$100 just for a screen? That's nuts. That's the amount I payed for my phone when it was on sale.

Screens can still be repaired for $35 if you do not have insurance, but it is a ONE TIME COURTESY. We only do it for customers we know absolutely need their phone and do not have time to wait on one backordered from Asurion.

Sunsparc said:
Screens can still be repaired for $35 if you do not have insurance, but it is a ONE TIME COURTESY. We only do it for customers we know absolutely need their phone and do not have time to wait on one backordered from Asurion.
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Really? The repair center I went to when this happened under 2 months ago straight up that they couldn't touch or even look at a phone that had any signs of physical damage.

Technically if the evo has less than 2 cracks that are less than 2" we can fix or replace for the $35 (free if you have TEP)

The screen is done.cracks everywhere..thanks for all the info..
Phone was old and worn anyway with power button crack light leaking out from the side of it..
Other Evo here in three days upgrade in January, can't wait for new Evo 3d..
Sent from my PC36100 using XDA App

I got my digitizer replaced today for free.....I do have t.e.p. They didn't mess with it being rooted either, but he did look at the honeycomb boot screen weird!
Sent from my PC36100 using XDA App

[Q] can i get a replacement?

hey, i have a mytouch slide bought back in september of 2010, my camera has become a fuzzy mess and wont focus over night and my keyboard has 5 keys not lighting up, i was wondering of t-mobile will send me a replacement or this is not enough problems for a new one.. thanks

Try a store first if it's nearby, or you'll have to pay for the shipping of the replacement through the mail. But you should absolutely be eligible to have it replaced for free, if it isn't water damage and stuff like that.
Sent from my T-Mobile myTouch 3G Slide using XDA App

What if you run on AT&T?
Would T-mobile still replace my phone? It is technically a T-mobile product...

Warranty exchange process?

Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

Only time I've done a warranty exchange was on my Sensation back in August. T-Mobile shipped me the replacement phone and I shipped them mine in that same packaging. Not sure if they have changed things. You may want to call them and ask to make sure. Unless you are doing the warranty through Samsung. They would require you to send in your phone.

Pretty much how it was done with the mytouch slide I'm using now. Maybe its a different process since I've only had the galaxy s2 for 3 days?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

That's weird when I bought my g2x I did an exchange like the next day because of reboot issues and I did it like u said they send replacement then u send faulty device I would call and check
Sent from my SGH-T989 using XDA App

Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

agentg1001 said:
Maybe because the white galaxy s2 is limited? When I got the phone it had to be back ordered and it took a whole week to get in stock. Its probably effecting the way warranty exchange works on this phone. I can't contact tmobile myself because my dad is the one who did the warranty exchange for me. I asked him why the exchange is being done that way and according to him, he said tmobile asked him to ship the phone then when they get it, ill get the replacement and I know that's not how it worked when I had other tmobile smartphones exchanged.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Think yo daddy either did it wrong or got bamboozled.
Sent from my SGH-T989 using xda premium

If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?

shorty87 said:
If you've only had the phone for 3 days, why not take it back to where you bought it from and exchange it?
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Click to collapse
It was purchased online, so that was really the only way to do it. It is a warranty exchange (just seems to be a different way than usual), so he did not mess up, I know that for sure cuz I've had phones screw up many times in the past and they were successfully replaced. I'm gonna wait for the replacement to get here hoping it doesn't take too long.
Edit: maybe it wasn't a warranty exchange being done? Could probably be somethin different since it was only 3 days old, who knows haha, whatever I put up here is all I was told.
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

If the phone is only 3 days old, you aren't doing a warranty exchange. You are swapping the phone via the return period. Especially if they had you send the back cover and battery back...warranty exchange never includes the back cover (sometimes the battery ).
So the up side is that you'll get a brand new phone back. Downside is that you have to send yours first, and wait for one to be sent back after.

Thanks! That's most likely what's being done
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

This is why I always just buy phones in the store. During the return period you just take it in and swap it out on the spot.
Sent from my SGH-T989 using xda premium

The white Galaxy S II isn't offered in stores...

Stores also have 50 dollar restocking fees if they don't find anything wrong with the phone that isn't a known issue or if you try to get a different color or device.
Sent from my SGH-T989 using XDA App

diazjohn is right. your doing a return and getting another new white one... a much better way than them sending you a refurb....

diazjohn said:
The white Galaxy S II isn't offered in stores...
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It is to offered in stores. When i bought this last week they asked which one i wanted...

Yeah over here in midlothian, va only the black gs2 is offered in stores. The white gs2 is only available online
Sent from my T-Mobile myTouch 3G Slide using Tapatalk

agentg1001 said:
Ok so tmobile was called and a warranty exchange will be done. The whole phone including the battery cover and all that were taken to ups to ship to wherever it needs to be. This is much different from when I had my mytouch slide warranty exchange. I used to get the new/refurbished phone first and then have the messed up one shipped back later (back cover of the messed up phone was transfered to the new/refurbished one). Why is it not the same anymore? Is it because its a white galaxy s2? Or has tmobile changed the warranty exchange process?
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
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Click to collapse
Stock of refurbished ones. When you keep your old back cover, etc, it's a refurbished one that they've put into a new box [labeled or unlabeled]. If it's a REALLY new phone, then they often don't have very many if any refurbished ones in stock so they send out a new one. and eventually.. someone gets yours without a back cover

MrMalone said:
It is to offered in stores. When i bought this last week they asked which one i wanted...
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What store did you go to?
Corporate and Branded Third Party Retailers do not carry the white one.
Technically, the small independent retailers are in charge of buying their own stock, so they could carry it...and I'm not sure of National Retailers/Big Box...
Did you buy the white one or see it displayed on the floor?