Develop Bugs

Broken Display [UPDATE]

So there I was, riding a bicycle at work and like a badass that I am,I decided to go hands free. Well, some mysterious force decided that idea wasn't going to work out today and down I went. Got a few scrapes and bruises, nothing major but my phone.....oh dear. Like any loyal phone, it took a hit for me and in exchange it gained nothing more than "thank you" and a completely broken display. (I'll post some pictures tonight when I get off work). Anyhoo, I turn to you guys as to what I should do from here. I have a few ideas but not entirely sure which would be the cheaper/faster solution:
1) I am with T-Mobile and my headset insurance transfered over to my GN. I could send it in for repair which I'm not entirely sure T-Mo will honor my phone and pay a deductible. I imagine its somewhere around $150
2) Purchase a $180.00 display from Amazon and repair it myself.
3) Report the phone as lost (not sure how well that will work)
Thats all I have in mind as of now. Please guys, need some desperate advice. Cannot go without my GN :crying:

I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...

I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?

rmourar said:
I would try to go the insurance way first and if you don't like what they say about it, they'll probably give you an estimate or something, go to option #2
Option #3 is actually insurance fraud and I would be careful to even post about it...
Click to expand...
Click to collapse
Unless he really lose it.
iLeopard said:
I'll give them a call later and get an estimate. My only hope is that it wont be too much. As far as the lost claim, thanks for that info. That was actually a suggestion from a co-worker didnt know how it would even work out.
How about a sale price. I could sell it on eBay and buy a brand spankin' new GN. The phone boots and everything, its just the display thats completely gone. You reckon I could geet ~$100 for parts only?
Click to expand...
Click to collapse
I doubt you will be able to earn much from a broken Gnex on ebay. Best bet would be that you "lose it" you know like, riding the bike and it slip from you. If you want to go legal, check how much it would cost you to send it to their repair center. Usually it's around 150$ (that's exactly how much it costed to me last time i broke my phone), but it might change depending on your carrier, why it's broke, etc. I would say that you try to change the screen yourself on a last chance hit. Pretty complicated and if you have broken connector in phone, you will pay for nothing.

Wouldn't reporting it as lost be insurance fraud or something? Don't do that

So turns out Asurion doesn't cover it. After being told by T-Mo initially when I first got it that It WOULD be covered, I now get a no. Paying Premium Headset Protection for nothing, magnificent. My only options right now are to sell it for parts, I find ~$100 a semi-reasonable price seeing as how the display is only $150 ish.....250 for a fixed GN is not bad. I would then be purchasing a brand new GN...
For the curious:
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I'm posting an update with the intent of helping others who may run into my situation, where the insurance company doesn't directly cover the GN.
So after going through days of complications with Asurion, much more than I typically care for, ( 3 Claims, multiple faxes due to them "not receiving them" and a week and a half of calling them every day) I finally managed to get them to somewhat cover the loss. Since the beginning they could not find the GT-i9250 model anywhere on their list of covered devices and they always insisted on the Nexus S, which is worth considerably less than the GN. I had to get in contact with a claims adjustor which could only give me a phone comparable which is completely understandable. They gave me the option between HTC Amaze 4G and the Samsung SGSII STANDARD (Whatever that means?). I ended up going for the GSII which I will be selling to buy another GN. I just miss my GN that much
Would the SGSII STANDARD be the i9100? Because the image they showed me did not look anything like the T989 (T-Mo SGSII).

2 G4's - different cameras and screen temps?

I am hoping you can help me diagnose two problems with 2 G4's owned by my GF and me.
Similarities: Same device. Same software build. Same camera settings. Same screen brightness.
Differences: Phone on LEFT was purchased in August 2015, phone on RIGHT in June 2015.
Problem #1 Significant difference in screen color and brightness. The phone with the good camera is on the left. I believe the phone on the right has the better looking screen. Are most of the G4's warm or cold?
Problem #2: "UFO Effect" on night shots. Obviously sensor on top pics is better. But why? All of the camera settings are identical. The phones were placed right next to each other. Each photo shows halos around lighting. Auto mode, HDR Auto, Flash off.
Do we return one, or both? Thanks...
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Check hardware revision under settings>about phone>hardware info
Sent from my VS986 using Tapatalk

Just in case.... Make sure there's no piece of protective plastic on camera lens.

It sure looks like there's a fingerprint on the second camera's lens.

ED2O9 said:
It sure looks like there's a fingerprint on the second camera's lens.
Click to expand...
Click to collapse
Yeah I second that. I took my G4 out last night for pictures to see if I could reproduce the issue. I was able to get a similar lens flare to that simply by having fingerprint oils on the lens. Cleaning it solved the problem entirely.

Man, here I am on XDA looking like a fool, it WAS a smudge even though the lens looked fine....
Before my posting abilities are revoked, I went to the VZW store about the screen tint and they offered me a replacement but it's "Certified Like New" because this happened at 25 days and not 14...
The other option is to ship my device to an LG warranty center where they attempt to "repair" it and if not, send a brand new replacement. This will take ~3 weeks where I will not have a device (my old phones are all GSM).
Anyone have experience with LG Repair or VZW "Like New"?
I lean towards the latter....as much as a used phone sucks, at least VZW admits it needs replacement. Who knows how LG will approach the situation.

btvranger said:
Man, here I am on XDA looking like a fool, it WAS a smudge even though the lens looked fine....
Before my posting abilities are revoked, I went to the VZW store about the screen tint and they offered me a replacement but it's "Certified Like New" because this happened at 25 days and not 14...
The other option is to ship my device to an LG warranty center where they attempt to "repair" it and if not, send a brand new replacement. This will take ~3 weeks where I will not have a device (my old phones are all GSM).
Anyone have experience with LG Repair or VZW "Like New"?
I lean towards the latter....as much as a used phone sucks, at least VZW admits it needs replacement. Who knows how LG will approach the situation.
Click to expand...
Click to collapse
I had a refurbished S5 which server me well until it sank under the weight of TouchWiz. I don't even remember why I had the S5 replaced though, lol.

Update - the Verizon store confirmed the screen issue (warm/yelow tint) and sent a certified like new replacement...which has EXACTLY the same problem.
I have looked at maybe 10 G4's now and all are normal except the 2 I received. So frustrating. Off to warranty replacement #2? Ugh
LG 's support has not been helpful at all. They don't understand English, and the only option remains shipping out for "repair" and waiting a few weeks.

And so it starts... LG's good ol manufacturing. I went through 5 LG G2's.. Was looking to get the g4, but not about to deal with this **** again..

ars0n said:
And so it starts... LG's good ol manufacturing. I went through 5 LG G2's.. Was looking to get the g4, but not about to deal with this **** again..
Click to expand...
Click to collapse
5, wow. What was the problem?
My 3rd one is in the best shape yet. It's still not ideal, and VZW said I'd get a brand new one if this didn't work, but maybe the new one would be worse... Ready to just move on

2 bad lcds, 3 bad gps

btvranger said:
Problem #1 Significant difference in screen color and brightness.
Click to expand...
Click to collapse
Could you explain a little more about the difference in brightness ? how much brighter was the 'better' screen compared to the inferior one.
By more i mean if you had both side by side, with auto off, and just using manual brightness what was the difference in % level to get both screen to appear of the same brightness, to your eyes.
---------- Post added at 03:31 PM ---------- Previous post was at 03:28 PM ----------
btvranger said:
Man, here I am on XDA looking like a fool, it WAS a smudge even though the lens looked fine....
Click to expand...
Click to collapse
worse for us would be if you were right
Before my posting abilities are revoked, I went to the VZW store about the screen tint and they offered me a replacement but it's "Certified Like New" because this happened at 25 days and not 14...
The other option is to ship my device to an LG warranty center where they attempt to "repair" it and if not, send a brand new replacement. This will take ~3 weeks where I will not have a device (my old phones are all GSM).
Anyone have experience with LG Repair or VZW "Like New"?
I lean towards the latter....as much as a used phone sucks, at least VZW admits it needs replacement. Who knows how LG will approach the situation.
Click to expand...
Click to collapse
They'll just replace the screen, much cheaper than breaking open a new one. repairing the G4 is easy.
---------- Post added at 03:33 PM ---------- Previous post was at 03:31 PM ----------
ars0n said:
And so it starts... LG's good ol manufacturing. I went through 5 LG G2's.. Was looking to get the g4, but not about to deal with this **** again..
Click to expand...
Click to collapse
I find it happens with many devices. check the boards.
If you have the option of sending it in then that is good news. if you got as many replacements as you did that is even better news. I'm always amazed they agree to do this so many times.
The bad part is if buy from another country and no option to warranty at all or their service network is non-existent which can happen with some chinese phones.

Thanks for the detailed reply one twelve. I don't think the problem was brightness, but tone of the screen. I've already returned the devices so can't compare. I wonder if it could be fixed if LG let us calibrate the screen. Anyway, I'm sticking with the 3rd device. It's close enough, and a new one could present more problems.
Very disappointed in LG's support. I love their devices but it's a major negative in the next purchase decision. I agree, they'd probably just replace the screen...which is why I wanted a replacement.

Uh Oh Replacement Shipment Time

I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?

drumz0rz said:
I managed to break my camera's rear sapphire lens so I activated my free Uh Oh replacement. I opted for the cross-shipped method, where they would place a hold on my CC and send me a replacement, then I'll mail the damaged phone back to them once I get it. That was back on 9/24. I was told it would be shipped via Next Day FedEx, and I assumed a 48hr processing time (as per when I originally ordered my phone). Well it's now 10 days later and the status hasn't changed. Still in "packing". Are they having supply issues? Has anyone else waited this long?
I tried to convince them to send me a Camellia Red model instead of a Carbon Grey model, but they said they couldn't do that. I noticed the red was "coming soon" until this weekend on their store and now says that red ships in early October. I'm holding off contacting their customer support and pushing my replacement in the super slim odds that someone made a note somewhere and they are in fact trying to send me a red model. It's doubtful, but I can hope right?
Click to expand...
Click to collapse
Just an opinion, but I highly doubt that you'll be getting red. (I hope you do that would be awesome)
Since red hasn't been released yet you'd be getting a new red device. I thought uh oh did replacement device rather BNIB. (but I could be very wrong)
I would contact them though, 10 days is a lot, it should have been there by now.
Best of luck!

I contacted their customer service web chat. He told me he had to get an update from their repairs dept. which will take 24 - 48 hours.... Kinda ridiculous that it's taking so long.

I'm glad they are doing the CC hold method and cross shipping now. They wouldn't let me do that before. Could you let us know if you get a new or refurbish phone?
Sent from my HTC 10 using Tapatalk

So it has been 16 days now and still nothing. I contacted their online chat support on 10/3 who told me to check back in 24-48 hrs. I then called their customer service and spoke with Maria on 10/6 who told me that she would be in contact with Lina, my case manager in the RMA dept. and would call me back the next day. I did not get a call back. Today (10/10) I called their customer service again and spoke with Jet who escalated to David. At one point (after holding for over 10 minutes) Jet was talking to David and I think he thought I was on mute. David told him that as the status shows, the device is "ready for packing" but they had no tracking number and therefore it wouldn't be shipped until they had one. He said at this point it was in the hands of "IMM" and he could not commit to a shipping date.
I'm pretty upset with HTC right now. When I chatted with Laura and arranged the initial Uh-Oh Replacement, she was very helpful and told me it would be shipped next-day. I'm not into my 3 week waiting. This is pretty ridiculous. Ph33zy, I actually did try to go about the Uh Oh replacement back in August when I originally broke my phone but they told me at the time that due to inventory issues, cross shipping was not an option (which frankly makes zero sense) so I waited. Imagine if I had shipped my phone in first and was without it for all this time! My only backup phone is an old HTC Droid DNA which uses a different SIM card size and would be a PITA to go back to.
HTC is a mess of a company. Honestly, at this point I'm hoping they get bought out and 3/4 of the incompetent workforce gets laid off.
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Update: 10/12. It has now been 18 days, still no updates. Called customer service again and spoke with Patrick who put me on hold for 30 minutes only to tell me that he was having phone problems and was unable to get in contact with the RMA dept. I contacted online support later in the day and was connected with Alejandro. He claims that the issue is with the repair center. They apparently are in the process of changing repair centers and that's where the issue is arising from. I still think that's a BS excuse (and the project manager (if any) should be fired) but at least it's a partial explanation. Apparently, they can only communicate with the repair center via email and are stuck waiting for a response as I am. No idea when (if ever) I'll get a replacement...

Final update (hopefully). After contacting their social media accounts I was able to get the replacement device shipped out yesterday (10/12) and it is scheduled to be delivered today (10/13). Only 20 days total...
I'll update this post when I get home from work to let you know if it's a refirb or new model.

Display keeps "popping up"...

Hi guys,
as my HTC 10 is back from repair for the third time (and HTC seems unable to fix the problem) I want to share a video of the quality problem of my 10 with you. Perhaps anybody else had this problem before or even knows how (or if) it's fixable by myself.
Sadly HTC keeps forcing my to send the device back in to repair. I got my 10 now for four months but it was away for repair for about 2 months and i'm really fed up about HTC's support mentality and want my 10 to be usable and not having it to send back and forth again.
https://drive.google.com/file/d/0B85BfOjwBmF7TGxjMmhpOExJSVU/view?usp=drivesdk

I think you should ask for a replacement. Obviously the phone was opened for service and the display was not glued properly. You can easily fix this but it's skill not acceptable.
Sent from my HTC 10 using Tapatalk

I asked for a replacement from the first time that it came back unrepaired. But HTC keeps ignoring this parts of my messages and keeps telling that I have to send in the device even law is on my side. But I think they simply know that only a very small part of their customers will go for a lawyer and/or to court because of such "little value"as a mobile device is.
And yes it must have been opened because my fingerprint sensor got repaired. But the display popped up before as it was reason the device was sent in, too. But now it's worse then when it wasn't repaired...

Use a hair drier to heat the screen, that place it with the screen down with something on top for a while (or use a clamp to keep it pressed). Try heating only the part affected. You can also check the back aluminium body for dents.
This should fix your problem.
Sent from my HTC 10 using Tapatalk

Thx for your guide.
I gave it a shot and it really helped. But only for a couple of days....
Then the display popped up again and again and again and....
I don`t know how hot the parts (back and display) may get before they get damage so i might have heated the parts up way less then it should be. Perhaps that's the problem.
But i managed to get my device exchanged.The "new" one is a fully refurbished one and i was (and still am) really shocked that the new device also has this popping display.
But this time right from the beginning. My first one took a few weeks until the display lifted but the exchanged one has it from day one.
So the wheel is turning again...
But i'm really wondering that i am the only one that is affected by this problem....

Where do you live? If I were you, I would post that on HTC facebook profile of your country. This is not to be accepted. Even here in Poland, which a lot of companies treat like a 3-rd world country they usually have to respond to these kinds of posts. Also, I'm not sure what's HTC policy, but how many times did you send it to warranty? If was serviced 3 times I think they HAVE to offer you a replacement.

I live in germany. Posting it on HTC`s Facebook page makes no sense as they immediately delete posting that were not posted by them.
I could only comment and post pics and/or videos there. But that's not the point either.
HTC here in germany has an absolutely terrible customer support as there are people on telephone/email that don't speak german or english in a way problems could be explained correct.
Devices have to be sent to a point in germany and from there they get forwarded to poland where they get "repaired". Problem is that the technicians in poland don't understand the problem as HTC seems not to be able to communicate it in polish (or proper english).
I sent it in three times but HTC didn't mind of having me to send it in another time. So i reported the problem to my provider (O2 Germay) and they replaced it without a doubt.
But the main problem is that the new device has exactly the same problem. And i'm wondering if only shall be the unlucky guy that has an unusual problem twice without reading anybody else having the problem.
As i suggest that the glue/tape that is used to hold the display is the problem there should be more people with that problem.

Then report it again to O2. At least I would do so. Or I would describe the problem on HTC US facebook site. They don't give a f*** about a customer unless you make them a bad comercial on a social network
Btw, do you happen to know the name of the service center that "took care" of the repair? Was it regenersis? I'm curious, because it's a huge center that handles a lot of phone companies and in Poland it has a horrible reputation (fx. a lot of the phones come back damaged or they say that there's been an interference of liquids and charge for the repair...). The problem with htc devices it that they are not-wisely planned on the inside and their screens are glued, so it makes them very hard to repair, so the service centers with less experienced staff often have problems.
PS It's kinda weird it was sent to Poland, look at this map:
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Germany seems to have 3 service centers of the same prioprietor.

I have already reported it to O2 again
But sadly they have about 5 days response time so every communication takes an enormous amount of time
Regarding the service center: you hit it
It's Regenersis (WARSAW). And it not only has a bad reputation in Poland but rather in Germany, too....
And you are right another time. My HTC 10 got damaged by them while sent in for repair the first time. They totally scratched the back of my 10. My guessing is that they dropped the phone to the floor.
At least the marks looked exactly like if the phone was dropped. Because even the chamfered edges on top were scratched and they don't touch a desk (or something like that) when laying down flat for repair.
I guess the reason for sending them from Germany to Poland for repair are the costs. I think it still is much cheaper to send them to another country for repair because of the much lower salary in Poland then in Germany.
Reporting the problem on the HTC US Facebook page might be an idea. But i guess that they will reply something like: "Please don't hesitate to contact our german department regarding this problem!" and that's it.

I suggested writing on US site because I've read about people's problems with regenersis and the only thing that seems to work is the intervention of their spokesman or whatever they are called
Also a good suggestion to do before sending it to the repair/o2 again is to take as many photos of your phone as possible, on the fx. Newspaper fron the day you send the phone as a proof

i think you didn't understand me completely or i just didn't explain my situation very well
At the moment i don't have to act with HTC and (especially) regenersis.
I bought my phone from O2 Germany. When i noticed that my display popps up i contacted HTC because i was thinking that the manufacter could
find faster solutions then the reseller. And then HTC forced me to send it in threee times to Regenersis where it wasn't repaired two times (apparently because of HTC not being able to communicate the problem in proper polish/english)and got damaged (tottaly scratched back) at the first "repair". The third time Regenersis really repaired the phone but after a few days the display popped up again.
And now i contacted O2 which offered me the replacing without any doubt as they heard my story. O2 doesn't work with Regenersis either. They have an own servicer called W-Support here in Germany.
Im only confused that the replacing HTC 10 has exactly the same problem as the first one. And now i have to wait again as O2 Germany hast a repsonding time off more then seven days theese days

Display issues vertical green lines N10+ Unlocked

Already experiencing hardware issues with the display of my Note 10+ Unlocked 256GB Aura Glow that I bought directly from Samsung.com.
I received my device Aug 21, and two days ago 2 green vertical lines appeared on the left side of my screen, right where the screen bends. Never dropped this phone, just appeared when I was checking my emails. The vertical lines do not go away when the screen is on. Even went in the boot menu to clear the cache, and the lines are just constantly present. (Picture attached)
Getting the run around from Samsung that's super disappointing. I called Samsung.com first, and they were wanting me to send my device in so they can try to repair it. Leaving me phoneless for up to 10 days.... Since I traded in my spare phone, Note 9 to get that 600 discount. I told them that's unacceptable, then remembered I also purchased Samsung Premium Care. So they told me to call them, but mentioned I may have to pay to get a replacement on a frickin phone not even a month old... So I called Premium Care, and they are unsure of the situation, and have to work with Samsung.com in getting this defective device warrantied.
So they gave me a claim # and told me they will contact me in the next few days with a plan... I'm so disappointed with Samsung over this situation. Just wanted to share this info in case this display issue happens to someone else. Will update on how Samsung is going to take care of their defective device.
Anyone else have experience getting their devices warrantied when purchased directly from Samsung.com?
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I'd go through whatever wireless service you're using like T-mobile, Verizon, etc, talk to a supervisor if you don't get anywhere with a regular representative....and see if they can do anything. It's so damn ridiculous what you're going through. If your mobile provider can't do anything, then I would call your bank or whatever credit card you charged through and file a dispute against the charge, tell them what all is going on and that Samsung refuses to do anything and send the thing back and then go get one at Best Buy or something. I've heard nothing but horror stories with Samsung.com and going through Samsung to buy directly from them.

OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?

Thank you for the reply. That's a good idea, return it and buy one from Best Buy. I really wish I kept my Note 9, I did wait until the last day to mail it out just in case. I got the unlocked version since I'm in the process of switching from T-Mobile to Spectrum Mobile because they use Verizon's network and it's only $14/mo if I go by the gig since I tend not to use much data since I keep everything downloaded on my phone. Especially since T-Mobiles network is unbearable in my area. I will give Apple credit with being able to just walk in the store with an issue.
I use to run Google Nexus devices until Pixel came out with their subpar 1st phone. I was so pissed I bought a iPhone the next day haha. When I had hardware issues they just swapped my iPhone. However I got tired of them after a couple years and missed android. So I went Note ever since without any issues until now (N8 & N9 were flawless). My Grandma is still using my Nexus 5 (LG), and my Mom is using my Nexus 6 (Motorola) still today. Sorry for the ramble lol.
Sent from my SM-N975U1 using Tapatalk

pete4k said:
OP purchased the phone directly from Samsung.com, as stated in the first sentence. How is the carrier involved in this? I would call Samsung, speak to manager and request new phone be send to me and return old one after receiving replacement. I would probably give them my CC as a warranty that I will send the phone back, instead of keeping both. Another option would be to buy some cheap phone (I've seen some for less than $100) and use it as backup. I keep my old Note3 as a backup for years and actually needed to use it on at least 4 different occasions and it still works great. The last option maybe look for Samsung store or service place in the area and deal with them in person?
Click to expand...
Click to collapse
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
Sent from my SM-N975U1 using Tapatalk

MikeOIF08 said:
Thanks man, I totally forgot there's a store near me inside one of the Best Buy's. I'll stop by and just see if he can do anything. Yeah may just need to get a cheapo to use, depending what I hear back from Samsung Premium Care.
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Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"

pete4k said:
Going to Samsung store is probably best option, because he can verify right then and there the phone is defective and needs to be replaced under warranty? But I never had warranty issues with any of my phones, so no personal experience in "how it should work" against "how it actually works"
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Yeah definitely, I'll post back what I find out. That would be so nice just to swap out on the spot. I also found out I have a authorized repair shop in my state of Ohio. However it's like 90mins away... FML haha
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