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I emailed orange the other day asking why they hadn't released an ota update here's there answer.
Thank you for your email regarding your HTC Desire phone.
I am sorry to learn that you are unaware of our process regarding updates for Orange phones. Please accept my apologies for any inconvenience this has caused.
I would like to advise that Orange customers are not able to obtain updates direct from HTC themselves, this is due to the Orange branding that you have on your phone that allows you to use this on our network.
Please find below a link to our website where you are able to check in the future if an update via Orange has been released.
http://www2.orange.co.uk/servlet/Sa...96364420640&product=Feature&t=Product&tabid=1
I have also supplied below the required steps that you will need to take in order to organise an update to your phone. Be advised to follow the on-screen instructions as it will give you necessary and required information regarding your phone.
"your phone's features" > "download software updates" > "how do I download the latest software update" > "HTC Desire update"
When a new update is made available by a handset manufacturer they will pass a version of this to Orange so that we can run the required tests to confirm that this update they have released will co-exist with the Orange branding that you are required to use on your phone.
It is possible that the new update that is released may not co-exist with the Orange branding and thus we will not be able to release the update for the HTC Desire, if they can not co-exist and we were to release this to your phone, this could effectively be detrimental to your handset and Orange will not process for this reason.
If the update version can not co-exist with the Orange branding then we will wait for HTC to release a new update to which we will restart the testing process accordingly.
Be aware that it is not possible to advise of any estimated timescale for the testing of this update by Orange, furthermore, we can not guarantee that an update will be released at all regarding the HTC Desire as the updates that could be released may never work alongside the Orange branding on the phone.
Because some of this information is speculative and based on situations regarding the testing of updates that may or may not ever be released by HTC and the time it takes to complete the testing of the new updates, please accept my sincere apologies that we can not be more specific regarding your query.
Please be advised that the answers to many common queries can be found in the Frequently Asked Questions section in the Help and Support option on the Home page of our website.
www.orange.co.uk
I trust this information clarifies your query.
Kind regards
Emma
Orange Online Services
What is the purpose of this thread? I'm pretty sure this is common knowledge. Same goes for HTC, they won't release the update to 2.2 until they can get Sense to work with it as well as it does on 2.1.
I dont see ORange or any other network providers with branded software getting the 2.2 before or at the same time as those running stock.
Seems pointless starting a new post for this which has been discussed many times before.
I'm not talking about 2.2 I'm talking about the ota update every one has already received 1.21.405 I think it is. Its still not happened on orange.
doinbox said:
I'm not talking about 2.2 I'm talking about the ota update every one has already received 1.21.405 I think it is. Its still not happened on orange.
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2.2, 1.21, 1.01, 1.53, it's all the same. This is common knowledge. I still don't get the point of this thread.
I only posted it for people who are on orange and, like myself keep asking for the update. I haven't seen an answer from orange anywhere on here so I thought I'd. Email them myself and post the answer here. Just because you knows how it works doesn't meen everyone else does. I'm sure orange customers would like an answer.
What's your problem.
Sorry! Double posted for some reason.
I don't have a problem, I'm just not so sure others didn't know that's how it works.
Sent from my Desire using XDA App
Orange and updates
Well, I think it's a valid thread and I do know the 'system'. I agree with the OP that a specific answer from Orange has not been posted. He could have added it to one of the [many] other threads but how many of us - who genuinely want to know the situation - would ever see it? This way we get to read the 'official' line. So, what's your problem?
On a more relevant note, I don't read this as being a hopeful sign that we Orange users will ever see the .21 update. And considering it seems to fix some of the annoying bugs with the Desire that is a pain. I don't want to root my device as it would put the warranty in question and I have already had to have it replaced once. So I'm stuck with a 'flawed' device that the supplier doesn't want to fix. Maybe I'll go for an iPhone?
And another thing. The link the Orange Rep gave in her email takes you to a page that doesn't even have the Desire listed on it!
It's definitely a valid thread, that's a very interesting reply from Orange right there.
The emphasis on Branding is shocking. What a load of ****.
I think Orange users will be getting Froyo sometime next year.
Basically what orange is saying they won't release out that will make your phone run properly orange crap on top if software always screws the phone up or makes it run slower
I always steer clear of orange branded phones they are the worst company out there for network crap
Sent from my HTC Desire using XDA App
At this rate i'm going to end up rooting my phone. No more slow updates. No more Orange crapware.
And this is why I debranded my phone to use froyo. And will be useing HTC's hopefully desire froyo rom once its released
Sent from my HTC Desire using XDA App
stats101 said:
At this rate i'm going to end up rooting my phone. No more slow updates. No more Orange crapware.
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You dont actually need to Root, just do a debrand.. its a little easier and a lot more failsafe. You'll need to get your phone unlocked tho to run the latest firmware which is definitely worth it.
oursoul said:
You dont actually need to Root, just do a debrand.. its a little easier and a lot more failsafe. You'll need to get your phone unlocked tho to run the latest firmware which is definitely worth it.
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does debranding it void it's warranty? will i lose my data?
Its a moot point, certainly you will lost your data as you'll be flashing a fresh OS.
As for the warranty, I guess officially yes it does. HOWEVER.
If you were to send the phone off for a hardware problem then it is my opinion that it would be still covered under Orange & HTC's seperate warrantys.
If its a software problem, then a simple re-flash will fix it.
That is my philosophy anyway.
I sent 4 debranded c905's back to orange with no problems last year and more recently had my c905's earpiece mended by Sony in about a week which had been debranded too.
I didn't hesitate to debrand my Desire, did it about 3 hours after unboxing it before I started to set up my homescreens.
So its up to you, you know the risks but if there's a fault at the worst Orange will send it back to you unmended, but then you can send it to HTC. But put yourselves in the mind of the engineers They'll fix it if they can imo.
its teh reason why I got rid of my Touch HD phone, as Orange would not update it ... If you go to the HTC sight they have Orange UK updates , but none for Froyo
I recently ported my Droid Incredible phone from verizon to Ntelos. Its running 2.1
Can i manually update it to 2.2 froyo safely without any risks?
How did you "port" it? I would assume you called Ntelos and asked them to move your phone to that service. No ROM in here states that you are required to have verizon (at least I have not noticed any) so I would assume that these ROMs pick up whatever service you are on.
So with that being said I would bet that there will be no issues. I have not changed services with this phone so I can not speak first hand and I dont want to take responsibility if something breaks on your phone. Possible take a backup first just in case something is not work... then you can recover it back to current state.
Good luck and have a happy easter weekend.... if its easter where you are.
Thanks,
SoBBie
U
supersobbie said:
How did you "port" it? I would assume you called Ntelos and asked them to move your phone to that service. No ROM in here states that you are required to have verizon (at least I have not noticed any) so I would assume that these ROMs pick up whatever service you are on.
So with that being said I would bet that there will be no issues. I have not changed services with this phone so I can not speak first hand and I dont want to take responsibility if something breaks on your phone. Possible take a backup first just in case something is not work... then you can recover it back to current state.
Good luck and have a happy easter weekend.... if its easter where you are.
Thanks,
SoBBie
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Id call the company n ask. There is a rom specifically for cricket here. So it may be carrier specific.
Sent from my Incredible using XDA App
That sounds like a good idea. I been trying to convince myself that 2.2 wasnt worth it lol. I was ok with just getting basic froyo.
I was running cynagenmod 7 on my DINC but went back to stock.
it wouldnt play youtube, record videos, and the gps was buggy.
I was talking with someone and he told me i was probably running a nightly build and should try running the official model.
Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
Send a email to H T C
I did shortly after making the post. Just trying to find out if anyone else had tried to appeal to them on it. I will post any response from them I receive.
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
runcool said:
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
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Thought about that, but I figured that might be a little too obvious
legasus233 said:
Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
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According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
tgruendler said:
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
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I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
been there, done that..
just go check out their tweeter feeds, lots of people DID complain
i personally spoke to a customer service guy , he fed me the "trying to downgrade would make your phone innoperable" line, and basically he said sprint doesnt have the capability to do it , and htc will simply claim not to be able to do it, you are welcome to do it though, enough complaining and maybe one of the higher ups decides its worht a listen , but to be honest, root will be here long before that happens, somone already found an exploit, its a matter of making stable and usable to the public
legasus233 said:
I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
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partly true in the sense that sprint has final say on what software to push through to their users, htc develops the sense and phones firmware, but its sprints call on what final os will the devices use, wich is why the bloatware is most of the time uninstallable as its "part of the os" wich sprint pushed, htc makes it but sprint has the final say on approving it and adding whatever the hell they want to it (aka blocking hotspot and such) wich is understandable since they are the ones that have to deal with the customer
Sprint is full of criminals. :-D HTC attempts to do the right thing. :-D Sprint just keeps blocking them. HTC and myself know EXACTLY how to do it. lol. However, we are required by contract law not to spread it do to issues related to lack of a normal customers knowledge. :-D Any of you actually program chips and design circuit boards? What we do, is we find ways around the software... They really go into the chip itself.
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
tgruendler said:
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
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I wouldn't put it past sprint employees to illegally put stuff on our phones that would monitor our use. They're that evil. muhahahhahaha
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
ak074 said:
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
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99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
bkrodgers said:
99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
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You are right about them being full of it. When I called again this morning they said absolutely not. She said that all of their software stuff has been updated to 2.3 but that if i had came immediately after the ota then she could have fixed it.
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
Man, that reply is nothing but a big middle finger from HTC.
legasus233 said:
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
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LMAO
this is the exact response i got, only the guy said "downgrading would make your device innoperable" ....yeah...but the rest of it went exaclty like this ...jokes on them , because if you notice the increasing amoutn of new people on this forum, thats people that will never take an update from htc or their carriers ever again over this fiasco, i never even thought about rooting until i went to try and find a way to go back to froyo from this pos , ended up learing a lot about android and rooting ont his past month ive been waiting for this thing to be cracked , i hope they blew it wide open and they soon add support for our beloved og evo but for now we play the waiting game
Ok so yea I took the OTA 4.24 (dont know what possessed me at the moment) and now im suffering from the loss of my root I reckon if I give a good enough excuse or tweak the phone a little bit to make some disfunctions in it , Sprint could exchange for another phone which is a 50/50 chance of it being back on froyo . So if anyone would love to share any ideas of pure slickness please share before I take the phone to the top of mount everest, aim it towards HTC headquarters , yell LOOK WHAT YOU MADE ME DO at the top of my lungs, and throw it as if its the final throw in the next superbowl.
the chances are slimmer with every day that passes. I'd say 99% sure you will get the other one with GB.
Also root is not a valid reason to have your phone exchanged, if its fully functional the rep won't help you.
also for when you throw it,
http://www.youtube.com/watch?v=gAYL5H46QnQ
Have you checked to see if you're still s-off? If so, you can just flash a recovery then flash a rooted rom.
Edit: and yeah, your replacement will have Gingerbread. Very slim chance otherwise, so I wouldn't even try.
Sent from my PC36100 using Tapatalk
If i dont accept the up coming ota? Im going to start working for them soon, dont wanna look bad.
Please lengthen your message to at least 10 characters
watt9493 said:
If i dont accept the up coming ota? Im going to start working for them soon, dont wanna look bad.
Please lengthen your message to at least 10 characters
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They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
RMarkwald said:
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
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Fvck.
Please lengthen your message to at least 10 characters
Honestly I wouldn't worry about it. Rooting just voids your warranty, so if they knew that when you try to get a warranty replacement, they may charge you full price. That's assuming they even check it. So if you're rooted and not making a warranty claim, the phone is yours, VZW will still take your money happily.
Whenever I've been in VZW stores, the reps even have theirs rooted. So I wouldn't worry about it too much bro!
Just act like nothing is wrong and keep it rooted. Seriously
Im going to. Eff them
Please lengthen your message to at least 10 characters
watt9493 said:
Im going to. Eff them
Please lengthen your message to at least 10 characters
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That's the spirit
Like the people that work at VZW don't have rooted phones? LOL I think they do...
RMarkwald said:
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
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not trolling but. i dont see how they can see if you updated or not. i mean everything on the phone is google and not VZW so i dont see how they would know. if they did know then everyone with a root phone couldn't get a replacement and i was one of them. first phone i got the speaker went out in 3 weeks. i RUU to stock and took it in and they gave me another one that day.
if you do have the link to what you read i would like to see it. (again not being a d!ck. im just wondering.
OTA, you mean the new gingerbread we never received we are finally getting?
On the HTC incredbile right?
Sent from my ADR6300 using XDA App
The real question is why would Verizon care if you took the update or not?
synisterwolf said:
not trolling but. i dont see how they can see if you updated or not. i mean everything on the phone is google and not VZW so i dont see how they would know. if they did know then everyone with a root phone couldn't get a replacement and i was one of them. first phone i got the speaker went out in 3 weeks. i RUU to stock and took it in and they gave me another one that day.
if you do have the link to what you read i would like to see it. (again not being a d!ck. im just wondering.
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I don't have a link so I'm not exactly sure, but I saw something about how some VZW tech support could see the build # (and maybe some other things you'd see in the "about phone" menu) of the device you were talking to them on. So from there, it could be assumed you were rooted if not running a stock rom.
Again, assuming they could extrapolate that information in that specific circumstance, I don't know why they would care (aside from software-related warranty issues). Most reps I've talked to in a VZ store that had some measure of expertise in their field has a rooted phone.
I believe you have nothing to be concerned about with working for them and having a rooted phone I know a few people who work for Big Red, but they don't have their phone rooted because they just don't care for it (simple minded lol).
They will entice you to upgrade to the latest greatest new phone with your employee discount lol. But assuming you're going to stick with what you have, just don't go volunteering information unless they ask since it's no of their business.
But do be prepared to sign a buttload of nondisclosure papers that you won't share any inside information (but should hehehe).
wildstang83 said:
Like the people that work at VZW don't have rooted phones? LOL I think they do...
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they do, one of them pulled me out of the main floor once when i asked him about the gb update, then recommended this site
but, as far as the OTA gingerbread. don't take it, the risks outweigh the benefits.
risks
. No root for a while (months, or a year)
. Bloatware, that you can't take off, see risk #1
. no roms for a while either
to be honest, ive been running GB for a month now via gingersense, and i like it, yeah the 720p is choppy, yeah, i have other stuff.
but, i'm mainly concerned about the new radio and new kernal
so, take others advice, and just wait.
Will do. And anything i hear, ill post in general. The store im going to work at is pretty chill. I rooted and s-offed my first inc, broke mms (somehow) and they exchanged itbeven looking at the bootloader.
Your phone has now contracted phone AIDS. Shoulda used protection while rooting. LD