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I need help deciding if there is something wrong or this guy is full of S#!T. I'm pretty comfortable with the Evo. I used mostly CM6, CM7, W2P2, & Warm Z nightly while just fiddling with others. I Recently sold my EVO on ebay here. Running Warm Z nightly still, it was pretty obvious it was Rooted. This guy buys it and doesn't even know how to make it usb storage or how to find it on "My Computer" in XP. Completely CLUELESS about rooting phones (but for some reason he still bought it..).
He took it to Sprint (instead of just calling in the EIM) and they noticed it was NOT a factory Rom. They said they couldn't activate it. I walked him through flashing the factory ROM from here. After doing this he claimed they still couldn't activate it over the phone, BUT he never really answered me when I asked what reason they gave for not being able to. He made it sound like it was a technical problem. He said they told him to return it and have me put on the original software (what we already did... minus un-rooting it)
I'm calling B.S. but wanted to know if there was anyone who knew the inner workings of Sprint and could enlighten me. Is there an actual reason I would not only have to put on factory rom, but also un-root it?
What do you think?
1) He's full of Crap
2) Technical Problem
*The WiMax keys were still there when I sold it. I did change the proxy settings using the MSL key but I figured that stuff was all reset when flashing the factory rom. It has RA-recovery.
You say the guy's an idiot... If the Sprint store asked him questions about the phone and he acted like a dummy, there's a good chance that the CSR thought the phone might've been stolen and they blocked it out.
I had a similar problem with Verizon once. Basically, all three of us (me, buyer, CS) had to three-way on the phone and tell them everything was legit before they released the phone from their death grip.
not sure how old this is but it sheds some light:
Per Sprint's TOS:
"Our Right To Suspend Or Terminate Services
We can, without notice, suspend or terminate any Service at any time for any reason, including, but not limited to: (a) late payment; (b) exceeding an Account Spending Limit; (c) harassing/threatening/abusing/offending our employees or agents; (d) providing false information; (e) interfering with our operations; (f) using/suspicion of using Services in any manner restricted by or inconsistent with the Agreement; (g) breaching the Agreement or failing to follow our Policies; (h) providing false, inaccurate, dated or unverifiable identification or credit information, or becoming insolvent or bankrupt; (i) modifying a Device from its manufacturer specifications; (j) failing to use our Services for an extended period of time; (k) failing to maintain an active Device in connection with the Service; or (l) if we believe the action protects our interests, any customer's interests or our network."
for those that hang around xda, we all know that rooting only enhances the experience, but Sprint is going to hang their hat on "modifying" the device and protect their interests
As long as the rom you are running allows you to successfully update the profile you can activate the phone.
Sent from your favorite carrier, black and yellow!
i dont think sprint would care... if it was rooted and rom or not...
for activiation... why would they care???? sounds very fishy to me.
boytoreckonwith said:
I need help deciding if there is something wrong or this guy is full of S#!T. I'm pretty comfortable with the Evo. I used mostly CM6, CM7, W2P2, & Warm Z nightly while just fiddling with others. I Recently sold my EVO on ebay here. Running Warm Z nightly still, it was pretty obvious it was Rooted. This guy buys it and doesn't even know how to make it usb storage or how to find it on "My Computer" in XP. Completely CLUELESS about rooting phones (but for some reason he still bought it..).
He took it to Sprint (instead of just calling in the EIM) and they noticed it was NOT a factory Rom. They said they couldn't activate it. I walked him through flashing the factory ROM from here. After doing this he claimed they still couldn't activate it over the phone, BUT he never really answered me when I asked what reason they gave for not being able to. He made it sound like it was a technical problem. He said they told him to return it and have me put on the original software (what we already did... minus un-rooting it)
I'm calling B.S. but wanted to know if there was anyone who knew the inner workings of Sprint and could enlighten me. Is there an actual reason I would not only have to put on factory rom, but also un-root it?
What do you think?
1) He's full of Crap
2) Technical Problem
*The WiMax keys were still there when I sold it. I did change the proxy settings using the MSL key but I figured that stuff was all reset when flashing the factory rom. It has RA-recovery.
Click to expand...
Click to collapse
I had this happen to me when I sold a rooted evo last year, he can simply activate it online. And that's what I told the person I sold my phone to, to do and they got it activated. Some ppl should research what root is before they buy a rooted phone...
Sent from my PC36100 using XDA App
I can't remember the setting but you need the msl number and go into one of the ## settings menu and you need to change the number to the phone number you want to activate.he can do it online through sprint support for a walk through.
i think u should have sold him the phone running the original rom even if it was rooted
craigbailey1986 said:
I had this happen to me when I sold a rooted evo last year, he can simply activate it online. And that's what I told the person I sold my phone to, to do and they got it activated. Some ppl should research what root is before they buy a rooted phone...
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Click to collapse
No crap! Just got off the phone with him. He is an Ax Man - as in he cuts down trees. He bought it because it looked like it would be cooler than the EVO's his partners have....
elegantai said:
I can't remember the setting but you need the msl number and go into one of the ## settings menu and you need to change the number to the phone number you want to activate.he can do it online through sprint support for a walk through.
Click to expand...
Click to collapse
Sweet. I'll try that. Do you know which menu? On our phone conversation 10 minutes ago, he said he's willing to ship it back to me to get working and then back to him. He is so clueless he can't even tell me WHAT they tried only that they couldn't get it to work. He was on the phone with tech support for over 2 hours I guess.
kanyewest said:
i think u should have sold him the phone running the original rom even if it was rooted
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Click to collapse
Well, I made it pretty clear that it was rooted and highly modified. I guess my mistake was assuming people don't buy something they know nothing about.
I'll keep you updated...
This is what you need to do to fix this, I have the same problem./
( I meant your friend, not you)
You need to install the stock RUU.
Run it, and have it initialize, IT WILL ACTIVATE.
Then... after that, you can do a wipe and install CM7.
THIS PHONE WILL NOT ACTIVATE ON CM7 (OR ANY CM) ALONE, WITHOUT PREACTIVATING ON THE STOCK SENSE.
ALSO...He said the Sprint Tech guy did NOT ban the EMI and in fact verified that it was clear. He said it just would not activate on the sprint system...so maybe a profile update problem? Stock roms should be fine updating right? He downloaded the OTA #7 here from XDA from a direct link I gave him. I walked him through flashing it over the phone so I'm 95% sure he put it on there (5% hethought he successfully put it on). I guess we'll see.
kthejoker20 said:
This is what you need to do to fix this, I have the same problem./
( I meant your friend, not you)
You need to install the stock RUU.
Run it, and have it initialize, IT WILL ACTIVATE.
Then... after that, you can do a wipe and install CM7.
THIS PHONE WILL NOT ACTIVATE ON CM7 (OR ANY CM) ALONE, WITHOUT PREACTIVATING ON THE STOCK SENSE.
Click to expand...
Click to collapse
He already has OTA #7 on it...and sprint verified the EIM is clear. Profile update problem?
Interesting thread. For reasons in this thread, I've never been comfortable selling an unlocked device on ebay or similar... In fact, the last 2 phones sold on ebay some weeks back were reverted to completely stock condition. Once the sale is over/phone activated, I don't want to know or hear from the buyer ever again.
It would seem that reading and comprehension has become a lost skill these days. In the ad, you don't specify which rom, but do specify it's sense, so little reason why he couldn't just activate it online or over the phone. From what you describe, the buyer simply doesn't know any better or understands what rooting enables.
Maybe the lesson here is to sell it root/unlocked, but with a fully stock sprint rom installed. The image for whatever custom rom (sense or otherwise) you had previously tweaked to work best with the device is then included in the nandroid folder. This way, should you end up with an ignorant buyer, there is little excuse from sprint regarding activation. If the buyer decides to try your customized/tweaked rom, you can include instructions in the email how to do this. Maybe even include both images - stock sprint and custom roms.
Before going back to sprint, I would try walking him through the online activation process.
##786# has an option to completely wipe all the ota info from the device. Once the esn is associated with his account, he should be able to perform an ota activation using this method, or settings/about/update profile.
Does he have a Sprint account? If so, screw the CSR and activate the phone online via ESN.
Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
Send a email to H T C
I did shortly after making the post. Just trying to find out if anyone else had tried to appeal to them on it. I will post any response from them I receive.
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
runcool said:
Better yet, send them an email asking for them to put hot naked ladies for our backgrounds on our evos and also to root them for us. :-D
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Click to collapse
Thought about that, but I figured that might be a little too obvious
legasus233 said:
Alright, not sure if this has been gone over or not. What would happen if a person complained enough to Sprint or HTC about how much they dislike the GB update, would they have a way to revert you back to Froyo. Tell them you are not at all happy with the new system and you want to undo the update. Would they just tell you to go pound sand? I am almost thinking it would have to be a direct complaint to HTC, not?
Click to expand...
Click to collapse
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
tgruendler said:
According to multiple sprint reps/techs that I have talked to, they do not have the tools to downgrade back to Froyo. Doubt calling HTC would help, they will probably just say since it is software, Sprint is responsible.
Click to expand...
Click to collapse
I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
been there, done that..
just go check out their tweeter feeds, lots of people DID complain
i personally spoke to a customer service guy , he fed me the "trying to downgrade would make your phone innoperable" line, and basically he said sprint doesnt have the capability to do it , and htc will simply claim not to be able to do it, you are welcome to do it though, enough complaining and maybe one of the higher ups decides its worht a listen , but to be honest, root will be here long before that happens, somone already found an exploit, its a matter of making stable and usable to the public
legasus233 said:
I guess I must have missed this somewhere, Sprint develops the software, not HTC? Now I'm officially confused!
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Click to collapse
partly true in the sense that sprint has final say on what software to push through to their users, htc develops the sense and phones firmware, but its sprints call on what final os will the devices use, wich is why the bloatware is most of the time uninstallable as its "part of the os" wich sprint pushed, htc makes it but sprint has the final say on approving it and adding whatever the hell they want to it (aka blocking hotspot and such) wich is understandable since they are the ones that have to deal with the customer
Sprint is full of criminals. :-D HTC attempts to do the right thing. :-D Sprint just keeps blocking them. HTC and myself know EXACTLY how to do it. lol. However, we are required by contract law not to spread it do to issues related to lack of a normal customers knowledge. :-D Any of you actually program chips and design circuit boards? What we do, is we find ways around the software... They really go into the chip itself.
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
tgruendler said:
No, but the final build that comes to our phone had sprints dirty hands all over it.
Swyped from my Supersonic
Click to expand...
Click to collapse
I wouldn't put it past sprint employees to illegally put stuff on our phones that would monitor our use. They're that evil. muhahahhahaha
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
ak074 said:
I called my local sprint store right after the ota and asked about downgrading back to froyo. The rep said that i would have to contact the local corporate store and that they could do it. So when i called they said "just bring the phone in here and we will get you back to 2.2" Now whether or not this is true, i dont know. I never took the ota so i'm still rooted. But for those of you that did take the ota or have a new evo you might give this a shot. Knoxville, TN
Click to expand...
Click to collapse
99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
bkrodgers said:
99.99% chance the store is full of it. If that .01% chance proves true, Knoxville will be seeing a lot more tourism than they usually do.
Click to expand...
Click to collapse
You are right about them being full of it. When I called again this morning they said absolutely not. She said that all of their software stuff has been updated to 2.3 but that if i had came immediately after the ota then she could have fixed it.
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
Man, that reply is nothing but a big middle finger from HTC.
legasus233 said:
Here was HTC's reply:
Thank you for contacting HTC Technical support about the issues you are having with your device since getting the latest upgrade for it. I do apologize that you are having this issue with your device and I will gladly help you with this. There is no way to revert to the software version that was on the device before the update. I first suggest you do a soft reset by pulling the battery out for about 1 minute then placing the battery back in and booting up your device. If a soft reset does not resolve the issue then you may want to do a factory reset on your device to try to resolve the issue. Factory resetting your device will clear off your device and reset it back to factory settings. If factory resetting the device does not resolve the issue the next step would be to contact your carrier for possible repair or replacement of your device.
Click to expand...
Click to collapse
LMAO
this is the exact response i got, only the guy said "downgrading would make your device innoperable" ....yeah...but the rest of it went exaclty like this ...jokes on them , because if you notice the increasing amoutn of new people on this forum, thats people that will never take an update from htc or their carriers ever again over this fiasco, i never even thought about rooting until i went to try and find a way to go back to froyo from this pos , ended up learing a lot about android and rooting ont his past month ive been waiting for this thing to be cracked , i hope they blew it wide open and they soon add support for our beloved og evo but for now we play the waiting game
I have an EVO with a cracked screen that's running one of the CM7 nightlies. I need to take it in for service, but I was wondering if I should flash back to some stock ROM first. If I do, what should I download that will allow me to re-root the phone? If I understand things correctly here, the current Sprint image has not been rooted yet, so I want to make sure that I don't wind up locking myself out of my phone.
Flash the ruu for 2.2 and make sure when you take it in you make sure to tell the tech not to update your phone cause they will do it out of habit.
Sent from my PC36100 using XDA App
arekcl said:
Flash the ruu for 2.2 and make sure when you take it in you make sure to tell the tech not to update your phone cause they will do it out of habit.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Any idea where I might find the specific RUU that I will be able to root my way out of?
last time I took my Evo for service I was running Mik3D... they replace the kickstand without any questions.. also tech guy was looking at different setting in my phone and didn't said a word to me..
Anku13 said:
last time I took my Evo for service I was running Mik3D... they replace the kickstand without any questions.. also tech guy was looking at different setting in my phone and didn't said a word to me..
Click to expand...
Click to collapse
I get the impression that they mostly don't care. I originally took it in last month and the guy first asked if it was rooted (the lock screen was different), to which I replied yes, and he said something along the lines of "cool I rooted mine too". He then asked if I had insurance, and when I said no, he told me to sign up for insurance and come back in a month. Yet another reason I'm happy with Sprint
Eh, it is a hardware issue, cracked screen. You should be able to leave it as is. If you want, put a PC36IMG.zip of stock Froyo on your SD card in case they are ridiculous and insist on unrooting. Never S-On, they rarely ever check for it
Sent from my PC36100 using XDA Premium App
luma said:
I have an EVO with a cracked screen that's running one of the CM7 nightlies. I need to take it in for service, but I was wondering if I should flash back to some stock ROM first. If I do, what should I download that will allow me to re-root the phone? If I understand things correctly here, the current Sprint image has not been rooted yet, so I want to make sure that I don't wind up locking myself out of my phone.
Click to expand...
Click to collapse
Sprint service and repair policy FACTS
Please search next time.
If i dont accept the up coming ota? Im going to start working for them soon, dont wanna look bad.
Please lengthen your message to at least 10 characters
watt9493 said:
If i dont accept the up coming ota? Im going to start working for them soon, dont wanna look bad.
Please lengthen your message to at least 10 characters
Click to expand...
Click to collapse
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
RMarkwald said:
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
Click to expand...
Click to collapse
Fvck.
Please lengthen your message to at least 10 characters
Honestly I wouldn't worry about it. Rooting just voids your warranty, so if they knew that when you try to get a warranty replacement, they may charge you full price. That's assuming they even check it. So if you're rooted and not making a warranty claim, the phone is yours, VZW will still take your money happily.
Whenever I've been in VZW stores, the reps even have theirs rooted. So I wouldn't worry about it too much bro!
Just act like nothing is wrong and keep it rooted. Seriously
Im going to. Eff them
Please lengthen your message to at least 10 characters
watt9493 said:
Im going to. Eff them
Please lengthen your message to at least 10 characters
Click to expand...
Click to collapse
That's the spirit
Like the people that work at VZW don't have rooted phones? LOL I think they do...
RMarkwald said:
They'll know if your phone accepted the OTA or not. I seem to recall reading that VZW would "assume" that if your phone didn't receive the OTA that you'd be rooted, or something to that effect.
Click to expand...
Click to collapse
not trolling but. i dont see how they can see if you updated or not. i mean everything on the phone is google and not VZW so i dont see how they would know. if they did know then everyone with a root phone couldn't get a replacement and i was one of them. first phone i got the speaker went out in 3 weeks. i RUU to stock and took it in and they gave me another one that day.
if you do have the link to what you read i would like to see it. (again not being a d!ck. im just wondering.
OTA, you mean the new gingerbread we never received we are finally getting?
On the HTC incredbile right?
Sent from my ADR6300 using XDA App
The real question is why would Verizon care if you took the update or not?
synisterwolf said:
not trolling but. i dont see how they can see if you updated or not. i mean everything on the phone is google and not VZW so i dont see how they would know. if they did know then everyone with a root phone couldn't get a replacement and i was one of them. first phone i got the speaker went out in 3 weeks. i RUU to stock and took it in and they gave me another one that day.
if you do have the link to what you read i would like to see it. (again not being a d!ck. im just wondering.
Click to expand...
Click to collapse
I don't have a link so I'm not exactly sure, but I saw something about how some VZW tech support could see the build # (and maybe some other things you'd see in the "about phone" menu) of the device you were talking to them on. So from there, it could be assumed you were rooted if not running a stock rom.
Again, assuming they could extrapolate that information in that specific circumstance, I don't know why they would care (aside from software-related warranty issues). Most reps I've talked to in a VZ store that had some measure of expertise in their field has a rooted phone.
I believe you have nothing to be concerned about with working for them and having a rooted phone I know a few people who work for Big Red, but they don't have their phone rooted because they just don't care for it (simple minded lol).
They will entice you to upgrade to the latest greatest new phone with your employee discount lol. But assuming you're going to stick with what you have, just don't go volunteering information unless they ask since it's no of their business.
But do be prepared to sign a buttload of nondisclosure papers that you won't share any inside information (but should hehehe).
wildstang83 said:
Like the people that work at VZW don't have rooted phones? LOL I think they do...
Click to expand...
Click to collapse
they do, one of them pulled me out of the main floor once when i asked him about the gb update, then recommended this site
but, as far as the OTA gingerbread. don't take it, the risks outweigh the benefits.
risks
. No root for a while (months, or a year)
. Bloatware, that you can't take off, see risk #1
. no roms for a while either
to be honest, ive been running GB for a month now via gingersense, and i like it, yeah the 720p is choppy, yeah, i have other stuff.
but, i'm mainly concerned about the new radio and new kernal
so, take others advice, and just wait.
Will do. And anything i hear, ill post in general. The store im going to work at is pretty chill. I rooted and s-offed my first inc, broke mms (somehow) and they exchanged itbeven looking at the bootloader.
Your phone has now contracted phone AIDS. Shoulda used protection while rooting. LD
I am working my master plan to getting a new phone lol...
Does anyone know where I can find a picture of a G2/VISION's ABOUT PHONE stats before its been rooted or a roms been put on it? I dont wanna call TMOBILE and they ask me certain things like the software version and android version I'm running and I give them the information based off what rom I have.
Unless someone knows what those would be off the top of their heads.
Most phones have different factory shipped software, so what in particular are you looking for?
The reason its tough to answer is because you didn't state any info of value. Are you trying to exchange/return? Are you wanting to buy a new one?? I mean that kind of important don't you think?
If its a warranty exchange they won't ask you for any software numbers only ask about damages.
If buying a new one who cares anyways.
If those are wrong please fix your question.
Thanks
Sent from my HTC Vision using XDA Premium App
So... you're trying to scam the T-mobile CS support by giving them false information about a non-rooted phone rather than your rooted phone.
If you're going to get a warranty return and replacement the least you can do is unroot your phone (you'll have to when you return it...(or ffs at least put a stock pre-rooted ROM back on it)) when you call in so if you're not confident in your ability to BS them you can have the real numbers ready....
just downgrade and unroot.....
xudsa II USERT said:
Most phones have different factory shipped software, so what in particular are you looking for?
Click to expand...
Click to collapse
Just whatever info in the ABOUT PHONE STATS for a phone that hasn't been rooted and modded. Software version and stuff like that...
I have a G2 but I have had an issue and had several replaced because it'll just randomly shut off sometimes. And since I've replaced it quite a few times already I was ready to just ask them to replace my phone with something else.
Only thing is I just want to have that information so as they ask me I can be like this is what I have.
d3athb4dishonor said:
Just whatever info in the ABOUT PHONE STATS for a phone that hasn't been rooted and modded. Software version and stuff like that...
I have a G2 but I have had an issue and had several replaced because it'll just randomly shut off sometimes. And since I've replaced it quite a few times already I was ready to just ask them to replace my phone with something else.
Only thing is I just want to have that information so as they ask me I can be like this is what I have.
Click to expand...
Click to collapse
just load a stock pre-rooted ROM on your phone. Could've had it done by now...
martonikaj said:
just load a stock pre-rooted ROM on your phone. Could've had it done by now...
Click to expand...
Click to collapse
I think his phone has problems, cause he mentioned about it rebooting, so I guess he cant downgrade?
d3athb4dishonor said:
Just whatever info...what I have.
Click to expand...
Click to collapse
I have some info I logged down before rooting, but its from a stock Desire Z, not a T-Mobile version, will that do?
BTW: Another guy had similar reboot problems too here