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Repost from the Official Preorder Thread:
I was 2nd at the Shack in the Boca Raton, FL Town Center Mall. To make it the upgrade work I had to upgrade another phone on my plan with the Evo, but I am hoping that once I have the hardware, I should be easily able to switch it to my phone with Sprint Customer Care.
I've been a Sprint customer for 12 years or so, and never had an issue with that before. The guys at Shack said they'd do the upgrade on the phone that's available, but don't count on the switch since the phone is still new. Is this a possible problem??
I already did the order, so the phone is mine....but it would suck to have to use another number, or wait to move my Evo to my phone number at a later date.
Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.
That's something that would be asked on Launch Day, but I'm kinda looking for some Sprint CSRs who troll these forums who may have some information. I think the guys at Shack were just being douches (you don't know douchebags like South Florida douchebags), but I could be screwed over somehow.
I asked the sprint customer support this and best buy. Sprint said no problem I can do it online with the ESN swap tool. Best buy just said bring all the phones and they will do it for me without charging the activation charges. I would ask at your best buy, if they wont you CAN do it online with the esn swap. You just have to make sure you move the other account off the evo onto a third phone before you try to swap to it.
Gracias sir. Explain the whole swap thing for me? I can't visualize what you are explaining.
I did the same thing the day the Moment came out. I bought the Moment at Best Buy. They activated it on a line I don't use (with the valid upgrade). I took it home and switched it (via Sprint's online tool) onto the line that I wanted to use it on. Then I put the old phone back on the upgraded line. No problem doing this at all.
Thanks, I figured they were just trying to **** with me to make sure I didn't give them **** somehow. I will be doing this on the 4th!
Fadakar said:
Can you ask them to not activate it? I'm in the same boat, but I ordered at Best Buy.
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They will have to activate it at the shack for you to get your discount. And they weren't being douches, it is possible to get sprint to switch the devices for you once they are activated, but they don't have to do it if the phone hasn't been on the line for 30 days. So they gave the official CYA answer.
pwabbit hit it almost spot on. You will require 3 phones to do this. You will need to take the old phone, well call it flip (the line you are upgrading in to the store) they will upgrade it to the evo, you then go home and log in to sprint.com. Once logged in as the primary user, go to my account. Scroll down and you will see devices at the bottom (a list of them all). Next to the evo you just activated hover over i want to... and you will see activate a new phone. This will take you to the ESN swap screen, here you will transfer the line from the evo back to the flip. By doing this no line will be active on the evo. Then you will go back to the my accounts screen and next to your current phone (inmy case the hero) you will select i want to... and choose activate a phone. Here you can ESN swap to the evo. This makes the hero have no line activated on it. Finally you can go back to the my accounts screen and next to flip phonje select I want to... and activate a device, you can now ESN swap it to the hero. Now everyone has an adroid phone...enjoy.
Cliff Notes:
Login to sprint.com
under my accounts look for the deives list, in the i want to menu next to the phone (not the sidebar) there is an activate phone option. Use this to move the line on the evo to an extra phone, then move your line to the evo. This will require a minimum of two esn swaps.
any questions ? there will be a test on this
Ok sweet. It looks like I'll only need 2 phones though. My mom is planning on keeping her BlackBerry, and my Hero will be sent to a fellow XDA member who was interested in it. Very excited.
I have done this probobly 6 times already
As long as one line on your account that is eligable for an upgrade, they will take care of it.
Just tell them what number you would like to use, and they will update it, but you have to physically have the phone that has the number that is eligable for an upgrade with you.
So make sure if you are using a family members phone for an upgrade, you bring the phone with you.
As advanced as our technology is, they still have to program the number and then switch it to the your phone. If you are on a family plan you should not need to do this.
Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.
pwc realtor said:
Here's my situation:
I have two lines on my account: one is my Hero which is not eligible for an upgrade until October. However, my other line is an Airave (courtesy of Sprint) that is eligible as of May first of this year.
Do you think I can use the Airave line's upgrade credit to get the EVO? Biggest thing I'm worried about is losing the free airave service ($5/month) and equipment I'm currently getting courtesy of Sprint.
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I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.
vandersmissenc said:
I would recommend contacting them to ask. Worst they can say is no. Which in my opinion is probablly how it will go. I too have an airrave but I have not tried to upgrade it, so really im not 100% sure.
Best of luck to you, I prefer online chat so you can have a transcript of the conversation.
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I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.
pwc realtor said:
I may drop by my local Best Buy tomorrow. I already talked to Sprint and they said they could do the upgrade but the mail-in-rebate would fail if the new phone was swapped to another line. since Best Buy doens't do mail in rebates and I've heard tey've been able to finanngle this hey its worth the shot.
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I completely agree, if you don't try we wont know for future reference. Let us know how it goes.
The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.
Fird said:
The story behind it: The Shack will activate it for you, BUT the reason they won't switch the line is that it messes up the automated system that passes on the carrier kick-back to the shack, therefore if you switch the line, the shack does NOT get paid for the $700 phone you just bought. Under the hood, the shack pays right near 'no contract' value for the phone, relying on the carrier kick-back which comes about 90 days after activation to compensate them for the inital sale at a loss. That's why they can do no mail-in rebates, they just absorb the cost initially.
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That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?
I'm not certain on that one, but I think that it might.. I suspect they just look up the ESN numbers from (90 days ago) each business day and match them with tickets sold. no match, no $$.
vandersmissenc said:
That makes sense. Does that mean if you take it home and do the ESN swap they don't get a kick back ? That would make me feel bad....I would still do it ....any ideas on that ?
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Yes it does. While it's convenient for you, it takes money out of our pockets
I went to the local shack today being in the same situation. My Pre is still under contract but my wifes diamond is not. The sales person said no problem, they would put my wifes phone on the new contract and activate the evo to my number. He didn't mention bringing my wifes phone, but after reading these post, I will take it just incase.
So... my wife has been hating her Samsung Moment.
I have an EVO that I got on day one, but for some reason my account was tagged as eligible for an upgrade. This weekend, after chatting with sprint online who said I could get a new phone for my line, activate it, then switch it to her and switch back to my EVO.
So I bought her an Epic through Radioshack who was selling them cheap. It came in today, and says that they MAY charge me $300 if I switch the phone to another line after activating it, due to sprint reporting it as being deactivated.
Has anyone had any experience with this and Sprint before? I'd really rather not pay another $300, when I thought this wasn't going to be an issue.
never had any troubles like this
CheesyNutz said:
never had any troubles like this
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Does that mean you have done what im trying to do and not had an issue?
Ie, buy a phone using one lines upgrade, activate, then transfer numbers back around?
To get the upgrade price, and/or the rebates, you need to keep it on the line for 30 days I believe. It may be 60 days, I'm not positive. But they do this for exactly this situation, so people cant use their update and immediately give it to another line.
Return the phone to RS so they can reverse your upgrade if you're worried about the fee. Call Sprint and see if they can give you a good price on the phone. You always have to read the fine print on those 3rd party vendors.
Never had issues like that. I have used my girls upgrade and activated the phone directly on to whatever line I wanted without ever having it on the eligable upgrade line. Done this several times, never a problem. Also, sometimes Sprint will do your mail in rebate for you instantly if you call in, as long as ur a premier member. Its nice not waiting for that check.
Hey... I think this thing makes phone calls too!
JTNiggle said:
Never had issues like that. I have used my girls upgrade and activated the phone directly on to whatever line I wanted without ever having it on the eligable upgrade line. Done this several times, never a problem.
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Through which vendor though, sprint directly? Or a reseller like Best Buy/Radioshack?
massivebasset said:
Through which vendor though, sprint directly? Or a reseller like Best Buy/Radioshack?
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The first time, I ordered the phone from Sprint online with an upgrade from my fathers line, which I provide to him, and activated it on my line. That's the only way I was able to afford getting the Evo on launch.
Second time, I ordered an Evo from Wirefly using my upgrade and activated it on my girls line.
Third time, I ordered from Sprint online again for my friend who's on my family plan, and activated on his girls line. I have a maxed out family plan to save cash, communism rocks and so does unlimited mobile to mobile!
On all three of these, Sprint gave me zero trouble. On the two ordered directly from Sprint, they did my rebate instantly and applied the credit to my account. Also, on all three occasions I called Sprint directly to activate. I know you can do it online, but I find that you can get more out of it if you call in or go to the store. Case in point, instant rebate goodness.
Well, I did this same thing when I got the evo on launch day......used my wifes upgrade,from radioshack and within ten minutes of that purchase I switched the phone to my line and put wife blackberry back on her line,all while inside radioshack.....
hope this help.
sent from a terminal in the nightlands...........
I just did this, back when the evo came out, I used my wife's upgrade and transferred it to my line (done at the sprint store). In December, my line was eligible for an upgrade, so I used that upgrade to get my wife an evo (done at radio shack). They did all the switching right at the store. No problems and no extra charges.
javamaddie said:
I just did this, back when the evo came out, I used my wife's upgrade and transferred it to my line (done at the sprint store). In December, my line was eligible for an upgrade, so I used that upgrade to get my wife an evo (done at radio shack). They did all the switching right at the store. No problems and no extra charges.
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I did the exact same thing as above but did it all at Wal-Mart as it was the only place around that had the phone in stock. I used my wifes upgrade to get the evo, and they switched the numbers around within 5 minutes.
Thanks for all the responses. I ended up getting scared of Radioshack online (Wirefly) and did it in store at a best buy, who did it all no problem.
Ok guys i have a T-mobile G2 rooted running a sense rom and i was wondering if i could trade my phone in for the new droid incredible S coming to T-Mobile if so do i need to unroot my phone also do i have to make a new contract?
Thanks in advance
As far as I know, T-mobile doesn't offer a general trade-in program... Did you see somewhere that they did?
You're better off just selling your phone and buying the new one anyways, trade-in programs never give you anywhere near the value of the phone. Rooted phones often fetch a bit more than unrooted ones anyways if they're in good condition.
If you did do some sort of trade-in, they'd require you to sign a new contract anyways unless you were going to pay the full difference between the used G2 and the unlocked new Incredible S. They probably wouldn't give you much for the G2 and a new Incredible S is probably somewhere around $500 unlocked, or $200 on contract. So either way you're gonna be paying some money out of pocket.
My g2 is under 30 days old i just got it with T-mobile had no idea the incredible S was coming T-mobile so anu other tips you can provide also if the phone is 200 on contract would my g2 deduct from that
youngmane said:
My g2 is under 30 days old i just got it with T-mobile had no idea the incredible S was coming T-mobile so anu other tips you can provide also if the phone is 200 on contract would my g2 deduct from that
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Unless you live in CA (different law) the return policy for brand new phones is only 14 days afaik.
If you are able to return it, T-Mobile charges you some type of restocking fee, I think its pretty cheap though.
Not really sure what the Incredible S will be selling for retail, or when its coming out for sure... its supposedly coming to Europe first, and those dates aren't even set yet, so I'm not sure what your plan is in the meantime for waiting...
But in order to return your G2 and keep your contract until the S comes out, you'll have to keep paying for the account and hope they credit your $200 for the G2 back onto the account/credit card.
Or if you started a new account you can probably cancel it within the return period and start a new one when the Incredible S comes out. But then you'll be without a phone for that period.
Why not just call T-mobile and ask what their return policy and restocking fees are?
ok thanks ill just wait till my next upgrade then sounds like a lot of trouble what phone are u planning on upgrading to i just want a phone with a FF camera
Truthfully if you wait till your next re-up the phones we have now are most likely going to look like childs play if the technology leaps that are happening now are any indication. As for what anyone would get at that point right now it's anyones guess considering that's another 2 yrs down the road.
youngmane said:
ok thanks ill just wait till my next upgrade then sounds like a lot of trouble what phone are u planning on upgrading to i just want a phone with a FF camera
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who knows what will be out a year from now, or even 6 months. Like I said we dont even know when the Incredible S is coming out lol.
So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
iivisionii said:
So my brother needed a new phone badly and he went out and switched to sprint (from verizon) and got a galaxy s2 today. I know the galaxy s3 is coming out in 15 days.
Now as far as I see, Sprint has a 14 day return policy for the phones. Do you think there's any way he would be able to return the phone in 14 days and get the galaxy s3 the next day?
The tricky part is that he's switched from verizon, so if he returns the phone, I don't know if he can still keep the wireless plan or is eligible for a new phone. Does anyone have experience with what happens if you sign up for a new plan but then keep the plan and just return the phone? Are you still eligible for discounts on the phone then? I could give him an old touch pro 2 to keep the account active for a couple of days if needed.
Thanks for any tips.
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Well the policy is 14 days. And the day he got it counts as day 1. And if you return it within the 3rd day they will credit back the activation fee. If you return after the 3rd day (4-14) they will stick you with the activation fee. Also if the reason that he is returning it is just because he wants the gs3 they might charge him with a $35 restocking fee. As soon as he returns the device the reset the upgrade .So my advice is to return asap if he is still within the 1-3 days. And the only way for him to keep his number and plan is to activate the extra TP2 that you said you have. Hopefully this helps
Sent from my SPH-D710 using xda premium
Hey!
I have some experience with this, and I can tell you (at least, again, from my experience) that Sprint will let you do something like that... if you switch the phone on the same day.
I think if you call in advance, maybe they'll make some leeway for you, or at least explain what you can do. But sorry, I don't know about whether or not you can return the phone and then wait, and pick it up.
However, for me, on the 13th day following my contract extension I was able to replace an Evo 3D for an E4GT, no problems at all.
Also... maybe you can exchange for a pre-order? That's just a thought...
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
cnstarz said:
why didn't he just go to walmart and get a cheap pay-as-you-go phone for $40 to tie him over until the s3 is available? would've been cheaper than the mess he got himself into.
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He needs the phone for business and he was actually just planning on keeping the Galaxy S2. So it's technically me making things complicated because I think the upgrade is going to waste getting an S2 instead of S3.
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
iivisionii said:
Thanks for the replies so far. In all honestly, that Galaxy S 3 will be mine! lol. So if the upgrade gets reset I can have him activate my old palm treo or the touch pro 2 and then once he gets the galaxy S 3 I'll just pay him the 35 bucks if need be. He will then get my galaxy S2, so nothing lost on his end.
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Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
Omar04 said:
You can do it. The thing is you or him needs to exchange one device for the other at the moment in the grace period. But not return it and stay without a phone till SGSIII arrive. Good luck.
Sent from my SPH-L710 using Tapatalk v2.1.3
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I'm not sure if i exactly understand what you are saying. The grace period is 14 days, but the new phone comes in 15 days.
My plan is to go on the 20th (the 14th day of the grace period) and tell them he doesn't want to keep the galaxy s2, but wants to keep the plan. Then I will have thenm activate a treo or TP2 that I have laying around in lieu of the gs2, wait until the next day or two when the GS3 is out (he will have to use the treo for a day or two) and have him purchase the GS3 at that time.
Crossing my fingers and hoping that works.
BigRitz said:
Wait so this thread is about you wanting an s3 and talking your brother who had to have a phone and got one he probably likes since the s2 is one of the best phones ever made(imho) and now you want to cost ALL OF US INCLUDING YOURSELF IN THE LONG RUN MORE MONEY? Dang..... thats worng and I hope with all sinceraty your brother returns his s2 and keeps his s3 for himself.
if you dont think you are costing us money by waisting a completley good device that will have to be sold to asurion then wait until the next hike in sprints prices ex: TEP goes to $11 next month we have it good with unlimited data but since sprint customers try to cut so many corners the company is being forced to find ways to make up the money...... and I already know you dont care bout coporate america blahblahblah, we'll see when your in the "omg I cant believe sprint is charging me for this now thread"
Again these are my opinions so take it for what its worth
sorry to rant
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I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
iivisionii said:
I appreciate your opinion. However, I am not doing anything outside of Sprint's own limitations. They have a 14 day grace period for you to try out the phone. I will end up paying 35 dollars likely for returning the galaxy s2 as well. The whole purpose of the 14 day grace period is if you change your mind. I am more informed on the subject than my brother and have convinced him that the galaxy s2 was not a good choice when the s3 is coming out. I believe that is a legitimate reason to return the S2 and get the S3
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OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
BigRitz said:
OK not gonna start a war w you bout this but if that were the case they wouldn't ding the sales rep who sold you your device when you exchanged it, even worse if it is 3rd party you lose you comish all together. The policy is so if you are absolutely unable to learn a device or it does not fit into your lifestyle such as work or things of the sort, it not put in play so we can test a device or borrow for 2 weeks bottom line weather you believe it or it straight up coat the company money period and if we dont preserve what we have it will be gone.
Again these are my opinions
Nuf said glw whatever u do
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I take no offense to your post and understand your stance on it. I was not aware that the representative loses their commission if the item is returned, but that does make sense considering that sprint did not make any money on it. Considering that fact, I can try to return to the same representative when purchasing the galaxy s3 to minimize his loss at the very least.
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
Sunsparc said:
Won't work, you have to do a direct exchange within the 14 days. If you return it, they'll cancel the account which will cancel his number. If you "activate a treo in the mean time", his 14 days is still running, meaning he'll be out of luck come the 15th day. Best bet is to call customer care to see if they will let you pre-order the S3 and use a temp phone in the mean time.
Should have waited one more day.
EDIT: As long as you exchange the device, the rep still makes commission for the activation. If you outright return it, they get charged back for it.
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Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
Shoulon said:
He can return the phone completely on last day then buy the SGSIII when it comes out. Or just return the SGSII ina week then get another phone to reset his 14day period
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Exchanging does not "reset" the 14 day guarantee. If you exchange on day 14, that's the phone you're stuck with.
on a somewhat related note, you only get one exchange during that 14-day period so be sure to choose the exchange wisely.
So after all of that my brother decided to stay with Verizon because he wasn't happy with the wireless service on sprint. No new phone...
Sent from my SPH-D710
Apparently bit too late but still may be someone will use this info.
I was due for upgrade last year in july when EVO 3D came out.
I had a Samsung Moment and I used my upgrade to get EVO 3D.
Back than it was 30 days grace period.
I kept EVO 3D for about 2 weeks and couldn't get used to it. So I returned it to Sprint and went back to my Samsung Moment.
My account has been reset and money has been refunded except for $35 restocking fee.
It all happened in July.
6 months later in December I used my upgrade to get SGSII.
So if you have account and you return the phone you still keep the number and contract. At least it's true for upgrades.
iivisionii said:
Thanks for the tip. Although I don't understand why he wouldn't be able to keep the phone line without keeping the phone. I guess they are linked? Would he be able to just activate another sprint line without purchasing a phone and just transfer the line over to there?
I think I'll just have to go down to Sprint with him soon and figure all this out. In the end if we can't do it it's not a huge loss. The GS2 is and will still be an awesome phone. It would just be awesome to have the latest and greatest
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Just to clarify things yes the number and the ESN from whatever device you have at that time are linked. If you return the device you cannot keep the line open as it will not have a valid ESN attached to it.
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
SchusterIX said:
Thought I might ask here, am I the only person not able to order this phone? After two days, and hours on the phone, whenever I place my pre-order, I get a confirmation email...and then seconds later, I get a cancellation email. You can't pre-order this over the phone or in stores...is there some special number I don't know about, to call and get this issue resolved? I've literally had an AT&T service rep tell me that they will just continue to cancel my order, and I'm out of luck.
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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I had the same problem Oct 25, as I was ordering 2 Notes, one full price and one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordering only one at a time.
nascar24usa said:
I had the same problem Oct 25, as I was ordering 2 Notes, one full price one for my wife with 2 year renewal. I also spent an hour on the phone, ATT couldn't figure it out. I finally thouhgt I would order one at a time. First I ordered the full price Note and received a confirmation email, then I ordered my wife's with discount for the 2 year contracrt, again confirmation. This time, it worked, so both ordered and confirmed for 11/6 ship date. Now if you were ordering only one, no idea, but finally worked for me by ordring only one at a time.
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Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
SchusterIX said:
Yeah, I'm only ordering one. And I'm not going to risk being charged 700 dollars, when I'm trying to upgrade at the discount price. I see a few other people have had the same problem, but there aren't any solutions posted. Unfortunately, ATT just says to wait and buy it in a store, which isn't an option for me. Long story short, it's a gift and the person buying it is half a country away. And it's bs that I'd have to wait even longer, due to their crappy system haha.
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Really makes no sense and I agree with you. Why did I have to split my order to get both, ATT didn't even know.
Good luck.
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
Reps told me to come in as well. I asked if they thought there would be a line guy said usually not for samsung. I asked what time they opened he said 9 I said ill be here at 8.
Sent from my SAMSUNG-SGH-I747 using Xparent Blue Tapatalk 2
SchusterIX said:
I've thought about trying with bestbuy, but I have unlimited data, and Bestbuy (online) doesn't give an option to upgrade to the unlimited LTE add on.
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Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
netnerd said:
ok. i going to upgrade to Note2 on line2 (my dad line) and use Note2 on my line 1. if i call ATT to cancel data on line 2, will best buy charge me penalty? or are you able to NOT add data on line 2? since i'm going to use Note2 on my line 1.
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You'd be doing whats called an alternate upgrade. Basically upgrading your dads line to the note 2 then putting his original phone back on his line and putting the equipment on your line (note 2) if his old phone did not need data before it won't add data. I do these at least once a day with no complications. It's incredibly easy and done more often than regular upgrades are. And you shouldn't have to call and cancel anything. Just have the associate doing the upgrade make sure and show you that your dads original equipment has been returned to his line.
I wish the employees at my lo Al vest buy could figure out how to do an alternate upgrade. I tried to do one last month on my wife's line and none of them could figure it out. I just took the phone to an att store after I left best buy to get it taken care of.
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Featherbeard said:
Having a lot of problems getting the phone as well. Tried to pre-order it online only to have it either give me an error, or give me a *$399* price instead of $299. On-the-phone reps had no clue, told me I could go to a store to preorder it. Store had no clue, said there's nothing in their system about it. "We won't sell out, just come in on the 9th and get it here." URGH. Such a giant waste of time.
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You might have an incompatible rate plan code. Apparently I had an old rate plan with an old code that the instant savings discount didn't recognize. I got all of this info from someone on AT&T live chat. They told me to call Premier and tell them to update the code and that they'll know what I'm talking about. 5 minutes later I was able to get the $100 discount and my preorder was in.
imitenotbecrazy said:
Stop believing dumb **** you hear on the internet. I work for BBY and there is almost nothing we can't do when compared to carrier stores. Unlimited data? Effing easy. Blows me away that people would still believe that BS
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Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
SchusterIX said:
Dumb s? Really now...look at your own GD website. It doesn't give the option to upgrade to unlimited LTE, it just gives the option to not CHANGE anything. It does not clarify if that will upgrade to the unlimited LTE add on.
Look at your own site before *****ing. No wonder no one takes Best Buy seriously lol...
As for everyone else, I got a higher tier customer service, and they can't figure it out. It's basically FUBAR'd. In more detail, they said that the order isn't even making it through. That they, for some reason, don't believe I'm me. So I'll have to take care of it through a bit more complicated way.
Good luck for anyone else trying to order from ATT. I went on their forums, and I'm not the only one dealing with this hassle lol.
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You're *****ing about our website not keeping your ****?? So a system that is based off of someone else's system (ATT in this case) didn't work correctly? Get off your lazy ass and go to a store. That way you can get it done correctly without having to deal with any operator error
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Comon now guys, let's keep it civil on on-topic.
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
Featherbeard said:
This pre-order has just been a nightmare. I couldn't even get to ordering it as the site just gave me an error. Customer service told me to do it at a store, store told me they don't even have it in their system to pre-order it. What's the point of a pre-order that doesn't work?
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Heh, just got off the phone with support. We tried two different credit cards, both are empty not used very often, and it denied both then locked the account. She said I'd have to go to a store to show two forms of id to unlock the account. Yea, their system is ****ed up.
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
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DeRock13 said:
Preordering is a major waste of time. Yet another advantage of not being a iPhone user is not having to order early just to try and get it delivered day 1.
I can see certain situations where you might want to buy online and have it delivered to someone half a country away as a gift, but on the whole there is no incentive to do it.
The phones will be in stock unless their delivery didn't arrive on time. As great a phone as the Notes are, they are still in a fairly niche market. Not many people like the idea of this massive phone. People still freak out when they see me pull my phone out. My buddies will give me even more crap with the bigger screen when I get mine in a few days.
Best Buy handles everything very quickly. If you have a standalone Best Buy Mobile location near you, go there. My experience has always been better there, but that's just my experience. Less lines, less crowded.
Sent from the White Monolith
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That reminds me. I need to call geek squad again. They've been double charging my card for my protection plan every other month or so. I think this will be call number 9 to get them to fix it, again... :silly: Started when my OG Droid's touch screen died, and verizon wouldn't do anything to help me out, so I ditched them and went back to at&t. Got the Dell Streak because the Atrix wasn't out yet. 29 days later the Atrix dropped, so I swapped over to that. They "canceled" the protection plan and started it up on the new phone, but the Streak plan is haunting my account. It just won't go away. The geeks at BB can't do anything, I always have to call their customer support.
barry99705 said:
My preorder on att's site was cancelled and now it instantly cancels when I try to reorder.:crying:
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Same here and when I call to find out what is going on, I get read from some script because they have no idea why. I guess I'll just go on launch day and hopefully pick one up
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