Hi
Really hoping that someone can help as I've read all over the net and not been able to get an answer.
Basically I can't get my Desire to connect to HTC sync which is a massive issue as I need to get my contacts from Outlook.
I have installed the latest version of HTC Sync and the disk drive function works fine but the phone simply won't connect to HTC sync.
I've tried all usb ports, reinstalled the software, restarted phone and computer, tried updating drivers.....
All I get is a message on the phone saying "Unable to find HTC sync on your PC. Please make sure that HTC is installed and open on your computer".
Anyone got any ideas at all how to fix this?!
Any help would be really appreciated.
Thanks
I would check your firewall.
I have just setup HTC Sync and it works fine windows 7 x64
only problem i had is that outlook has to be close for the sync to work.
did u install the HTC sync version from the memory card that came with the desire? it newer than the latest release on the HTC website.
I have Win 7 and it works fine for me with new version, couldn't get it to work with the old one though.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
For me work normaly on Win7 x64 ultimate...
Im install it from SD card when notify me about AV(NOD) Im disable it and continue with installation. After installation Im enable AV, setup some sync settings and normaly sync contacts and calendar.
I don't need close Outlook to sync items.
try disabling your anti virus/ firewall
Works fine on my W7 x64 Ultimate rig syncing with Outlook 2007
I have the same problems...firewall is off, the newest winmobilecenter 64bit software is installed but i can´t sync with outlook 2007.. can you help me??
I had a similar problem and now I have a Google account (contacts, email, calendar etc) and am much happier than trying to get MS products to work...
I'm having the same problem with a thunderbolt, can anyone
help? Indeed when I connect the win7 box can see the phone.
It sees the drv and img dirs etc..
HT Sync (from the phone) can't see HT sync on the other side. Win7 also sees the device as a CD Drive. Funny old business innit?
Try uninstall HTC Sync and all other HTC* drivers in system. Then connect your phone and install HTC Sync. Worked for me.
I had big problems with this too. Later i gave up trying to fix it and found an old CD with Windows XP x86 and installed it on a VM. Works perfect.
As someone else has touched on, how about exporting contacts to a Google account and syncing that way?
Sent from my HTC Desire using XDA App
Try running the install of HTC Sync and the program itself as Administrator.
Right click>Run as Administrator
Sent from my HTC Desire using XDA Premium App
I have the same problem. I think it is because i use custom ROM.
HTC Synch fails on Windows 7
Navigate to the exe and right click. Select proporties and choose 'run in compatibility mode'. Worked for me
Yes, don't think its custom ROM related - I use Runnymede AIO adn RSK 6, both sunc with Win7 Ultimate x64 fine.
I can recommend MyPhoneExplorer as an alternative to HTC Sync. It is free and in my experience more reliable and has lots of extra features.
Related
Yeah yeah.
MY Dash wont seem to connect properly to my PC Via the required activesync 4.5...
IDK if this is in the ROM, My computer or AS4.5
but when i plug in my phone it MIGHT connect, might not or come up with a malfunction error.
Last time it said Activesync has encountered an error and needs to close or something like that...
But if i reinstall active sync it will work just fine the first time or two
what OS are your running and which active sync? might have a issue between them if you got the wrong one.
taalon927 said:
what OS are your running and which active sync? might have a issue between them if you got the wrong one.
Click to expand...
Click to collapse
Windows XP Home (2001)
SP2 with .net 3.5 installed
Active sync is the one for x86 XP & Vista
not sure i have had similar issues with win 7, but i also noticed there was a update for the driver that seems to have fixed it. maybe check via windows update and see (do it while phone is pluged in) if there is a update for the driver to connect it.
i'm not sure what the issue is but it seems that every rom i flash to aside from the factory rom as soon as i flash outside of it, activesync and wmdc fails to establish any form of a connection whatsoever and i have tried the wm 6.1 by kavana and the 3vo 6.5 rom and after i installing the other roms neither acticsync or wmdc won't connect but reflashing to the factory rom it works i dunno what the deal is, but i do know that after using the Excalibur USPL- CID BYPASS it refuses to conntect even if you don't flash after using this so i attribute the connection failure to the bypass fix
i finally figured out what was keeping my active sync from properly connecting and this might help you out,
active sync needs to have port 900 open to connect, if you open it in the win xp firewall add exceptions for port 900 via tcp and udp even if it's already listed do it, and if you have a secondary program such as mcafee or norton you will need to do the same in that program as well, once the ports have been opened you'll need to reboot, but it should work
The new version of HTC sync (ver 2.0.33) installs but won't run with a message about the application launcher not being properly configured. Several re-installs also fail as does a reversion to 2.0.28 which was working before. Any clues?
(Windows XP servicepack 3 by the way)
Works OK here on Windows 7 64bit.
REB1 said:
Works OK here on Windows 7 64bit.
Click to expand...
Click to collapse
+1 as above
install previous and then use the update utility in the 28 to update to 33. Only update to 33 if you have issues with 28, dont update for the sake of updating.
HTC.com says
* If you have installed older version HTC Sync on your PC or NB, please uninstall the older version first.
Click to expand...
Click to collapse
Thanks for the help, people but the problem is I can't install either ...28 or ...33 since I followed HTC's own instructions to uninstall the former before adding the latter - so no way to use either. (And yes I did turn off firewall and anti-virus before the upgrade)
Win7 64 here, no prob installing but NO SYNC at all.
With Outlook opened: error because Outlook does not repsond.
With Outlook closed: runs, but it says 0 contacts sync'ed
For me on Win7 x64 Ultimate work both versions ok.
would you guys (you who got the syncworking) tell me if you do so with Outlook open or closed and if you have subfolders in contacts?
thank you
i had my outlook open, it doesnt really matter if its open or closed it will still sync. When you install the htc sync it installs the drivers, when you connect your phone your pc should find the device. Is your PC finding hte device? the next step is to sync your pc with your phone.
Did you clear the settings or are you still using your old ones? you might have to clear the settings of sync and then try again (start from beginning after your pc has installed drivers).
Your phone also needs to be in sync mode not charge mode
Thanks A|ex,
of course the phone is in sync mode, and yes all the drivers are installed.
Phone finds HTC Sync, starts the sync... then if Outlook is opened it returns me an error (impossibile to contact Outlook, or something similar), if Outlook is closed it ends up with no errors, but with the log saying "0 contacts sync'ed"...
having major problems with desire>pc.
not just htc sync, but the device in not even showing in device manager.
(win 7 32bit)
any ideas?
i have tried older htc syncs, drivers etc but i cannot even get the device to show
i would like access to sd card for music photos etc
JapanLover said:
would you guys (you who got the syncworking) tell me if you do so with Outlook open or closed and if you have subfolders in contacts?
thank you
Click to expand...
Click to collapse
the first version .28 i installed i had to have out look closed or i sync would fail, to get HTC sync to alow me to select out look on install again outlook had to be closed.
i have upgraded to .33 and now i can use sync with outlook open or closed and it syncs fine.
i uninstalled ver .28 before installing ver .33 also i had outlook closed when installing htc sync this time and the viruscheck disabled.
maybe the fact outlook was open first time round caused my problems.
Started a new thread rather than reactivate an old one (sorry if this is poor behaviour)
The new version of HTC sync (...33) appears to install fine on my PC (WinXP SP3) but will not run. I get a message that the application launcher is not properly configured.
I have followed ALL the instructions regarding uninstalling old versions, turning off firewall and AV protection etc to no avail. Now getting the same message if I try to reinstall the old version - which previously worked fine.
HTC support were no help whatsoever so a further appeal to the generous folk on this forum for help?
PLEASE don't tell me to uninstall and reinstall or turn off my firewall and AV or go back to the old version - see above - but any other suggestions gratefully received!
Similiar Issue with HTC Sync 2.0.33
I experience a similar issue today.
I create an new appointment on the Desire with the "Calendar" set to "My Calendar", connect with PC, it sync fine but the newly created appointment does not show up in Outlook.
So I delete the appointment in Desire and recreate the same appointment with "Calendar" set to "PC Sync". HTC Sync did not pick up the change automatically, try "Sync now" and it gives error saying cannot sync.
Discount the USB cable and try again, still say it cannot sync.
Power cycle the Desire and connect to PC again, HTC Sync takes a minute or so and report "Unable to find HTC Sync on the PC"
Suspect some bug in the HTC Sync software.
Any comments/ suggestion?
Rather a different problem I think
Any solution?
I have the same problem with HTC Sync application. I uninstalled it several times and tried different versions but still not working.
It actually was working without any problem, but after changing my desire Z ROM to a new one, the problem started on my PC !!!
Even before connecting my phone to the PC, the HTC Sync application cannot start. It flashes an error message very fast that I cannot read what it says and there's no log file to check this error offline.
Can someone help please?
Same problem here
Hi,
i tried to install several versions; but on win7 64 with no luck. Latest version 3.05551, still the same. Flashes some message, so quick that is impossible make screen, and is gone.
Still the same and it desnt matter if im logged as admin or common user...
BUT - when i try start synchronization from trayicon with phone connected - it appeares that sync is working; but nothing is set to tynchronize.
Now i got idea. Ill try make video of that flashing message with phone, mayby we find some clue...
Sorry to be asking this if it's already been asked before, didn't find the question here.
Installed the 2.0.35 version of the HTC Sync application on my WinXP SP3 machine. Whenever I plug in my Evo I get the prompt to select what type of connection:
--IF I choose mount as external drive, I get the SD card showing up on my PC
--IF I choose Sync, the Evo churns and then says "Next Steps" with a huge explanation that frankly was a waste of everyone's time and the simple, "You're hosed, we have no clue why you're connecting" would have been more helpful
--IF I try to run HTC Sync from my desktop, I get a message "Unable to load configuration"
I have no clue what is going on but it's very strange.
Any and all help would be most appreciated.
Same HTC Sync problem 0 Unable to Load Configuration at startup
I have the same problem.
Once logged in to Windows Vista Ultimate 64 the HTC Sync application loads but only results in a pop-up windows prompt displaying no text, only an OK button.
I have tried the software stored on the memory stick of the new handset as well as from the HTC site (latest version after uninstalling the old version).
I desperately need help with this problem, anyone?
Previously syncing Activesync v4.5 with TP2 running WM6.5 for over a year successfully. Transitioned from MSO-2003 to MSO-2007 with no sync issues.
After fresh install of MSO-2010 TP2 will no longer recognizes that my computer has MS-Office installed. Phone connects to computer via USB, file transfer to both internal HDD and also mini-SD-card for phone work. Running Activesync Troubleshooter tells me there’s no Outlook installed on computer (but there is as fully working version of MSO-2010). Have removed/reinstalled Activesync v4.5 multiple times (with reboots after uninstalls). Seems there must be some type of association file that is somehow out of place …
Appreciate any help from you guys ....
Regards,
Install Office 2010 x86.
"Install Office 2010 x86"
thanks, but ...
MSO-2010 (MS Office-2010x86 in my case tunning 32bitOS) is when my problems began, and I have already removed and reinstalled MSO-2010 a couple times attempting to solve my problem.
Uch, so I don't know the answer to your problems. I just know that x64 causes issues with "Outlook not found" as mentioned at MSDN.
Jackos,
Thanks for taking the time to reply. Software compatability is one of a number of reasons I have still decided to stay away from a 64bit OS install.
regards,