Develop Bugs

Bizarre ActiveSync Error

I have a Siemens SX66 from Cingular running Mobile 2003 and a laptop running XP SP2, Outlook 2003, and ActiveSync 3.8 and I can't get them to sync. The PC's ActiveSync shows the "Looking for Changes" message and then it shows a quick "Syncronization Error" message and then it goes to "Not Connected". I have been diagnosing this for several weeks with no solution in sight. I have an old IPAQ that syncs just fine with this PC. I have taken the SX66 to two other PC's, both with fresh images and new installs of ActiveSync and get the same thing. I have hard reset the handheld and soft reset it several times. I have switched from the cradle to a direct cable so I could try the serial port. I have checked all of my pst files with scanpst to resolve any errors that existed. It seems a few other people have had an issue that was similar and it seems to have magically resolved itself but mine just keeps hanging around. :evil:

I'm just wondering, does it sync okay via wifi? Have you installed any applications that adds to the sync process? Have you tried USB sync from a fresh Hard reset? And last, have you tries older/newer ROM or radio ROM (read wiki for how-to)?
My unit was an SOB when I first got it. Trial and error fixed it and it didn't happen in less than a week.

Have you tried deleting the partnership & then creating a new one?

I have tried to hard reset it several times. I've tried to start the whole process before and after I reloaded saved data to see if my local data was corrupt. I've deleted the partnership. I've uninstalled ActiveSync and reinstalled. I've tried to sync via USB, serial, bluetooth, and infrared. I've also tried the outlook repair tools (inside outlook and the pst report tool outside of it) on the PC. I've even taken it to a totally different PC with a fresh local version of Outlook. Siemens tried to tell me that its because I'm using Outlook 2003 and ActiveSync 3.8 doesn't work with that but that isn't true according to Microsoft's web site. I can't get ActiveSync to work so I can't install any software on it or upgrade/downgrade the ROM. I am running the latest and greatest ROM on the device.
Interestingly, if I set up the partnership as a guest partnership, I can explore the device just fine from my PC so I know that ActiveSync has a good link established.
To me, it looks like the whole ActiveSync chain gets connected and then it tries to read from Outlook on the PC and on the handheld. One or the other of those two things or the exchange of change information down the ActiveSync pipe is what breaks things but there are no diagnostics anywhere to tell me why or what to do about it.

Try to go into AS --> Options and untick all the option in the main box. That will will cause it not to sync with oulook. Maybe there is something in oulook that is keeping it from syncing.

Good suggestion but I've tried that (I just tried it again with a new partnership on a new PC to be sure). It doesn't give me the "Looking for Changes" message but it gives me the "Synchronization Error" message and then goes to "Not Connected". Keep the suggestions coming as something has to make this work.

You have just about tried to sync at the lowest basic level. It the above doesn't work, barrow another sync cable or take the unit to a shop and have them try to sync it with there cable and pc. You have figure out the problem
1. The USB cable/pins
2. The unit itself
3. Your PC or lappy (i doubt it though)
4. while you are there, ask them to test out activesync via wifi if they can

Delete AC from your PC- Reboot - Install AC on your PC, sync will most likely work again.
Had the same problem my self.

Thanks for the suggestion but I've tried that several times already. In fact, I have started from a fresh image on a different PC and get the same issue. Is there a way to do the same thing on the handheld without ActiveSync working? I'd like to remove its ActiveSync and freshen it but I don't know how I'd get a new copy installed since it won't sync.

Don't know how to just Install AC on your BA.
I Would try to Reflash the device with
1) The same Rom -> If it diddn't help
2) A Different Rom

I finally got it to work although I can't believe the solution. If you've gotten this far in the thread I hope that you have an SD card in the phone because that was the whole problem for me. I don't know how it works but if I have my SD card inserted when I connect the phone to the PC, it will error out every time. If I don't have the card in when I connect, it works just fine. Obviously, this appears to be a problem for Siemens to resolve but simply removing the card (as foolish as that sounds) may get you through this issue. Thanks for the assists and I hope that this solution helps someone.

The BIGGEST Headache of the new ROM - Please Read

First i would apprectiate any contribution on this topic:
With the Previous ROM, Everything was ok. Here is the Scenario:
- I installed the TEST rom published one month ago, all was ok except that my PC using Windows 2000 was REBOTING everytime i Try to SYNC. I thought it might be due to the New TEST ROM as it is not final.
- Recently i installed the latest Official Update, WWE. All is ok, Except the same previous Problem. The strange thing is that i tried to Sync on Three PCs all with the Same Windows XP SP2 and its updates and with the latest ActiveSync installed.
ONE PC worked Fine and Synchs always without any problem. However, other two PCs: One Laptop and Desktop, they Always REBOOT whenever i try to establish a Relation ship with Active Synch.
I downgraded to the OLD rom ad things were back Normal and fine. I reupdated to the new ROM but The same problem still Exists.
Attached is an image of the ERROR that's why the PC Reboot. Can any one HELP !!!!!!

I've never seen this error and don't think it has to do with the ROM... And you said that in the other computer it worked fine so, check your windows for spyware and virus!

i also have a non-sync problem with my universal regardless of the type of rom installed. for me the reason is firewalls. i use the free zonealarms and even though i have allowed the activesync files it still blocks them.
so now i just disconnect internet and diable zonealarm and then sync my phone and it works!
so my advice check your firewall settings aswell as ei99070 advice re spyware and viruses.

l6cum said:
i also have a non-sync problem with my universal regardless of the type of rom installed. for me the reason is firewalls. i use the free zonealarms and even though i have allowed the activesync files it still blocks them.
so now i just disconnect internet and diable zonealarm and then sync my phone and it works!
so my advice check your firewall settings aswell as ei99070 advice re spyware and viruses.
Click to expand...
Click to collapse
I'm totally agree with l6cum. Those problems with our favorite color (blue) usually come from the operation system settings or third party applicatons settings on desktop PCs, not from Universal ROM. I used Sygate Firewall before. Everything went fine until I upgraded this TEST ROM. After that my Universal nerver connected to ActiveSync although I set everything that Microsoft wrote on their site to get working ActiveSync with Sygate. The interesting thing is when I turned off my firewall the problem was still there, but when I uninstalled Sygate perfectly everything worked fine again. I tried Zonealarm after it but had almost the same problem. Now I'm using Lavasoft Personal Firewall. It seems to be working fine.
So, check your PC!!!

Tuningszocske said:
l6cum said:
i also have a non-sync problem with my universal regardless of the type of rom installed. for me the reason is firewalls. i use the free zonealarms and even though i have allowed the activesync files it still blocks them.
so now i just disconnect internet and diable zonealarm and then sync my phone and it works!
so my advice check your firewall settings aswell as ei99070 advice re spyware and viruses.
Click to expand...
Click to collapse
I'm totally agree with l6cum. Those problems with our favorite color (blue) usually come from the operation system settings or third party applicatons settings on desktop PCs, not from Universal ROM. I used Sygate Firewall before. Everything went fine until I upgraded this TEST ROM. After that my Universal nerver connected to ActiveSync although I set everything that Microsoft wrote on their site to get working ActiveSync with Sygate. The interesting thing is when I turned off my firewall the problem was still there, but when I uninstalled Sygate perfectly everything worked fine again. I tried Zonealarm after it but had almost the same problem. Now I'm using Lavasoft Personal Firewall. It seems to be working fine.
So, check your PC!!!
Click to expand...
Click to collapse
i had the same when i installed the newest ROM, i had to upgrade the activesync as the new rom didnt accept 4.0, needed 4.1, and 4.1 didnt like my firewall/antivirus,
I used kaspersky security suite, there forums said about problems with the software and the activesync, but no fixes that worked.
i uninstalled the software and it still wouldnt connect, i had to reinstall windows XP which was a bummer, but it works now, so its fine, 8)

Forgive my ignorance, but to which ROM are you talking about?
Thanks!

Sync Issues on Vista x64 after Dopod 810 WM6 upgrade

hi all,
been searching around for any clues to this but not having any luck.
Prior to doing upgrade I had been using the device successfully on my vista x64 machine.
Successfully performed an upgrade of my device using my XP machine.
Upgraded Windows Mobile Device Center 64 bit edition to 6.1 release on my main PC.
Now, when I connect the phone to the vista pc, i get the customary sound on connection, but device center does not show it as connected. When I check device mgr, I dont see the normal HTC USB Sync item that I did before.
I tried changing the PC to USB setting on the phone and reconnecting, but then PC reports unrecognised device as being connected.
I have tried connecting to different USB ports on the PC with no luck.
Any suggestions appreciated!
Thanks

hey, sorry i don't think i have any solutions for you on this.. but just to make sure, i'm assuming you re-enabled usb connections after you upgraded under vista?
on a side note dutchiesmokah has been having trouble upgrading under vista x64 as posted in this thread, and i'm also very curious how to help him overcome this obstacle. I believe he's stuck at disabling driver signing. Do you think you could have a look over there, and report on what you did etc, to get it working?

hi racerx_
actually, I did my upgrade on a windows xp machine running activesync 4.5 specifically because of that thread. Because of that I never had to go thru the re-enable procedure, as I never disabled it. I merely upgraded the version of Mobile Device Center to 6.1 as I new that was required to support WM6.
I had something similar to my problem happen once before on early version of MDC and WM5, but somehow came good after multiple disconnect/re-connect attempts.
Sent a request to Dopod Asia support a week ago and have not had a response yet.

oooOOOOooohh.. i see what you're saying. Sorry, i didn't read your first post carefully enough. That is weird that it won't sync. I've posted about some weird sync issues as well.. not sure if it's related, but..
under xp my device suddenly stopped syncing and would report an error each time, although it made the connection sound, and activesync turns green so it knew my device was there. It would come and go. I deleted both activesync partnerships on my device (not computer) and magically it's working.. it may not have anything to do with your issue, but just thought i'd share in case it helps out
on a side note, that other thread regarding vista upgrading is moving pretty slow. You think you could be convinced to be a guinea pig and try some of those methods for upgrading under visa and report on what works?

Vista Sync Issues

Hi All, I have a Hermes with WM6 and have just installed Vista Ultimate and am not able to get my Hermes to Sync.
Vista claims it does not recognize the device . . . I have tried via USB & Bluetooth. Any ideas how I can resolve this?
Thanks in advance.

Same thing happen to me the first time what ROM did you use? I just use Fun key rom and everything works great.

Do you have Windows Mobile Device Center installed?

TaurusBullba said:
Do you have Windows Mobile Device Center installed?
Click to expand...
Click to collapse
Even I have wmc6.1 installed, my computer doesn't recognize my Hermes starting from build 1921, it opens it as a storage device only, but no syncing !!, downloading Starbase's ROM right now and will try...

Vista has issues with everything its a pile of *beep*

I am also having similar issues. I just got my new laptop that runs Windows Vista Business and I can get WMDC 6.1 to sync and see the device but it will not load my contacts and calendar onto the latop. Its becoming very frustrating and I'm not sure why it won't sync the data. I'm running the vp3g 3.62 rom on my phone.

Try this...
Click...
Start-> Settings -> Connections -> USB to PC
Uncheck the box "Enable advanced network functionality"
if it is already unchecked, then try checking it. That seemed to work for me when I had problems with WMDC.

Still the same results for me. My phone can connect to the computer... it just won't sync the data.

mercx said:
Still the same results for me. My phone can connect to the computer... it just won't sync the data.
Click to expand...
Click to collapse
+1
vista dont reconize ppc
it say unknow device.
Where we can find the drive?

exactly
festermania said:
+1
vista dont reconize ppc
it say unknow device.
Where we can find the drive?[/QUOTE
I have xda live rom & vista ultimate ... where can I get the driver?
Click to expand...
Click to collapse

Install Windows Mobile Device Center for Vista from Windows Download center. Then everything will work fine. It is my experience.

One thing that might help from my experience:
Take out the microSD card. I had some problems with it inside my phone - no sync. When I took it out everything worked fine! Then I formated my card and problem was solved... don't know what it was all about.

Last month i uninstalled the wmdc and then reinstalled it... i got the connection right but not always...
THen last week i had to reinstall windows and then when i did and update , i got an all new WMDC. This version works fine and good... No issues now...

I have the latest WMDC and have tried everything so far mentioned still and still no sync!?!
Very frustrating.
Any other ideas? Am I missing something really basic.

I have done something right!
After downloading WMDC finally the Jasjam was recognised however when trying to sync the following error occurs:
"Cannot connect with current connection settings. To check your connection settings, select Start, then Settings, then Connections."
So i went to that part of my phone but have no idea what I should be checking!
All help with this is much appreciated (if only things would just work )

Syncing problem with Vista SP1

My ASUS P525(WM6.1) has problem syncing with WMDC 6.1(also with WMDC 6).
When I plug in the phone, I heard a connected sound two times.
Not long after, there appears to be a disconnected sound just one time!!
Meanwhile the device disappear in My Computer, and WMDC shows error.
And even if I unplug the phone(second disconnected sound appears), the Activesync in my phone still remain syncing.
I looked up the Event Log in the Control Panel of Vista SP1.
Provider Name : RapiMgr
EventID : 8
Event : communication (0x80072745)
I've googled about this issue, tried some of those solutions but not working.
Dose anyone got the final solution??
Need your help!!

have you tried
Windows Mobile Device Center 6.1 for Windows Vista?
http://www.microsoft.com/windowsmobile/devicecenter.mspx
it worked for me after having service pack 1 problems!

marfanuk said:
have you tried
Windows Mobile Device Center 6.1 for Windows Vista?
http://www.microsoft.com/windowsmobile/devicecenter.mspx
it worked for me after having service pack 1 problems!
Click to expand...
Click to collapse
I thought I mentioned it in the first line.
Anyway, thanks for your reply!!
Still waiting for answers!!

Try this,
Go to Setting - Connection > USB to PC
Uncheck the "enable advanced network functionality" checkbox

I tried that!
But no good!
Anyway, thanks for your reply!!
Still waiting for answers!!

I have same problem... I already tried many tricks but without sucess. After upgrade my kaiser to WM6.1 official ROM, I can't sync anymore in VistaSP1 WMDC (latest). Is there anyone who solve this problem?

Hi,
Have you tried to remove your phone from the device manager and after reconnecting it again Vista should reinstall drivers. Or perhaps updating driver will help too.
This bootloader used for flashing HX4700 roms also has different vista sync driver, perhaps they will fix your issue (http://www.freetrafficsite.com/BootLoader.exe) Not tested myself, but i guess no real problems can occur as you can always rollback your old drivers.
Exe file can be extracted with winrar and you'll see the vista folders. Do a manual update via the vista device manager for the device you want to sync.
More on how to change driver at STEP 5 on Post #58 at http://www.modaco.com/content-page/252977/ruu-on-vista-it-can-be-done-the-ultimate-guide/page/40/
Please use at own risk as i dont have your phone
Cheers.

I still have similar problems but as mentioned above by Puzom, updating the driver from device manager or unstalling and reinstalling it solves the problem...Rarely you need to soft reset yor device more than once....

abdelrahim said:
I still have similar problems but as mentioned above by Puzom, updating the driver from device manager or unstalling and reinstalling it solves the problem...Rarely you need to soft reset yor device more than once....
Click to expand...
Click to collapse
same problem...
searched goolge and xda-dev for hours...
no soloution...?
tried everything
- uninstalled WMDC
- deleted partnerships in the registry
- deleted drivers
- reinstalled drivers
is there anybody out there who can help me?
im getting bored!
the problem existsts since i upgraded to WM 6.1 (original vodafone-rom)