Started a new thread rather than reactivate an old one (sorry if this is poor behaviour)
The new version of HTC sync (...33) appears to install fine on my PC (WinXP SP3) but will not run. I get a message that the application launcher is not properly configured.
I have followed ALL the instructions regarding uninstalling old versions, turning off firewall and AV protection etc to no avail. Now getting the same message if I try to reinstall the old version - which previously worked fine.
HTC support were no help whatsoever so a further appeal to the generous folk on this forum for help?
PLEASE don't tell me to uninstall and reinstall or turn off my firewall and AV or go back to the old version - see above - but any other suggestions gratefully received!
Similiar Issue with HTC Sync 2.0.33
I experience a similar issue today.
I create an new appointment on the Desire with the "Calendar" set to "My Calendar", connect with PC, it sync fine but the newly created appointment does not show up in Outlook.
So I delete the appointment in Desire and recreate the same appointment with "Calendar" set to "PC Sync". HTC Sync did not pick up the change automatically, try "Sync now" and it gives error saying cannot sync.
Discount the USB cable and try again, still say it cannot sync.
Power cycle the Desire and connect to PC again, HTC Sync takes a minute or so and report "Unable to find HTC Sync on the PC"
Suspect some bug in the HTC Sync software.
Any comments/ suggestion?
Rather a different problem I think
Any solution?
I have the same problem with HTC Sync application. I uninstalled it several times and tried different versions but still not working.
It actually was working without any problem, but after changing my desire Z ROM to a new one, the problem started on my PC !!!
Even before connecting my phone to the PC, the HTC Sync application cannot start. It flashes an error message very fast that I cannot read what it says and there's no log file to check this error offline.
Can someone help please?
Same problem here
Hi,
i tried to install several versions; but on win7 64 with no luck. Latest version 3.05551, still the same. Flashes some message, so quick that is impossible make screen, and is gone.
Still the same and it desnt matter if im logged as admin or common user...
BUT - when i try start synchronization from trayicon with phone connected - it appeares that sync is working; but nothing is set to tynchronize.
Now i got idea. Ill try make video of that flashing message with phone, mayby we find some clue...
Related
I have a Siemens SX66 from Cingular running Mobile 2003 and a laptop running XP SP2, Outlook 2003, and ActiveSync 3.8 and I can't get them to sync. The PC's ActiveSync shows the "Looking for Changes" message and then it shows a quick "Syncronization Error" message and then it goes to "Not Connected". I have been diagnosing this for several weeks with no solution in sight. I have an old IPAQ that syncs just fine with this PC. I have taken the SX66 to two other PC's, both with fresh images and new installs of ActiveSync and get the same thing. I have hard reset the handheld and soft reset it several times. I have switched from the cradle to a direct cable so I could try the serial port. I have checked all of my pst files with scanpst to resolve any errors that existed. It seems a few other people have had an issue that was similar and it seems to have magically resolved itself but mine just keeps hanging around. :evil:
I'm just wondering, does it sync okay via wifi? Have you installed any applications that adds to the sync process? Have you tried USB sync from a fresh Hard reset? And last, have you tries older/newer ROM or radio ROM (read wiki for how-to)?
My unit was an SOB when I first got it. Trial and error fixed it and it didn't happen in less than a week.
Have you tried deleting the partnership & then creating a new one?
I have tried to hard reset it several times. I've tried to start the whole process before and after I reloaded saved data to see if my local data was corrupt. I've deleted the partnership. I've uninstalled ActiveSync and reinstalled. I've tried to sync via USB, serial, bluetooth, and infrared. I've also tried the outlook repair tools (inside outlook and the pst report tool outside of it) on the PC. I've even taken it to a totally different PC with a fresh local version of Outlook. Siemens tried to tell me that its because I'm using Outlook 2003 and ActiveSync 3.8 doesn't work with that but that isn't true according to Microsoft's web site. I can't get ActiveSync to work so I can't install any software on it or upgrade/downgrade the ROM. I am running the latest and greatest ROM on the device.
Interestingly, if I set up the partnership as a guest partnership, I can explore the device just fine from my PC so I know that ActiveSync has a good link established.
To me, it looks like the whole ActiveSync chain gets connected and then it tries to read from Outlook on the PC and on the handheld. One or the other of those two things or the exchange of change information down the ActiveSync pipe is what breaks things but there are no diagnostics anywhere to tell me why or what to do about it.
Try to go into AS --> Options and untick all the option in the main box. That will will cause it not to sync with oulook. Maybe there is something in oulook that is keeping it from syncing.
Good suggestion but I've tried that (I just tried it again with a new partnership on a new PC to be sure). It doesn't give me the "Looking for Changes" message but it gives me the "Synchronization Error" message and then goes to "Not Connected". Keep the suggestions coming as something has to make this work.
You have just about tried to sync at the lowest basic level. It the above doesn't work, barrow another sync cable or take the unit to a shop and have them try to sync it with there cable and pc. You have figure out the problem
1. The USB cable/pins
2. The unit itself
3. Your PC or lappy (i doubt it though)
4. while you are there, ask them to test out activesync via wifi if they can
Delete AC from your PC- Reboot - Install AC on your PC, sync will most likely work again.
Had the same problem my self.
Thanks for the suggestion but I've tried that several times already. In fact, I have started from a fresh image on a different PC and get the same issue. Is there a way to do the same thing on the handheld without ActiveSync working? I'd like to remove its ActiveSync and freshen it but I don't know how I'd get a new copy installed since it won't sync.
Don't know how to just Install AC on your BA.
I Would try to Reflash the device with
1) The same Rom -> If it diddn't help
2) A Different Rom
I finally got it to work although I can't believe the solution. If you've gotten this far in the thread I hope that you have an SD card in the phone because that was the whole problem for me. I don't know how it works but if I have my SD card inserted when I connect the phone to the PC, it will error out every time. If I don't have the card in when I connect, it works just fine. Obviously, this appears to be a problem for Siemens to resolve but simply removing the card (as foolish as that sounds) may get you through this issue. Thanks for the assists and I hope that this solution helps someone.
guys please help i m stuck....
I will explain you guys in detail.
I used to sync my device(universal) with my pc and had also synchronised my contacts
the problem started when i couldnt connect my device to pc via active sync , i tried and tried but my device just wont connect ..
so to resolve the issue i hard reset my device . after the hard reset my device stared synchronising with my pc but it showed a message
"cannot sync e-mail , calender appontmets, and contacts. To synchronize e-mail, calendar appointments, and contacts with your PC, Microsoft Outlook 2000 (or later) must be installed"
I thought there must be some problem with my pc so i tried to sync my device with another pc but there aswell i got the same error so i thought the problem must be with my device so i decide to update my rom and installed the new wm2006 rom available here and also updated my activesync to 4.5
but to my horror i m still getting the same error
now i cannot backup my contacts which are very importent for me
please help
please also suggest if there is any other way to back up my contacts which i beleive would still be somewhere backed up on my pc..
Somehow your outlook has been uninstalled i think.
Try reinstall it and sync your ppc after that.
I've ever have that proble, I just uninstall ActiveSync, and delete rapi.dll file in windows folder...
backp your contact from outlook to any file, then uninstall it...
after that reinstall all again...
Walla it works again...
It usually happen when i update my rom and use same name for my device but i forgot to delete earlier partnership.
Hi
Really hoping that someone can help as I've read all over the net and not been able to get an answer.
Basically I can't get my Desire to connect to HTC sync which is a massive issue as I need to get my contacts from Outlook.
I have installed the latest version of HTC Sync and the disk drive function works fine but the phone simply won't connect to HTC sync.
I've tried all usb ports, reinstalled the software, restarted phone and computer, tried updating drivers.....
All I get is a message on the phone saying "Unable to find HTC sync on your PC. Please make sure that HTC is installed and open on your computer".
Anyone got any ideas at all how to fix this?!
Any help would be really appreciated.
Thanks
I would check your firewall.
I have just setup HTC Sync and it works fine windows 7 x64
only problem i had is that outlook has to be close for the sync to work.
did u install the HTC sync version from the memory card that came with the desire? it newer than the latest release on the HTC website.
I have Win 7 and it works fine for me with new version, couldn't get it to work with the old one though.
Sent from my HTC Desire using the XDA mobile application powered by Tapatalk
For me work normaly on Win7 x64 ultimate...
Im install it from SD card when notify me about AV(NOD) Im disable it and continue with installation. After installation Im enable AV, setup some sync settings and normaly sync contacts and calendar.
I don't need close Outlook to sync items.
try disabling your anti virus/ firewall
Works fine on my W7 x64 Ultimate rig syncing with Outlook 2007
I have the same problems...firewall is off, the newest winmobilecenter 64bit software is installed but i can´t sync with outlook 2007.. can you help me??
I had a similar problem and now I have a Google account (contacts, email, calendar etc) and am much happier than trying to get MS products to work...
I'm having the same problem with a thunderbolt, can anyone
help? Indeed when I connect the win7 box can see the phone.
It sees the drv and img dirs etc..
HT Sync (from the phone) can't see HT sync on the other side. Win7 also sees the device as a CD Drive. Funny old business innit?
Try uninstall HTC Sync and all other HTC* drivers in system. Then connect your phone and install HTC Sync. Worked for me.
I had big problems with this too. Later i gave up trying to fix it and found an old CD with Windows XP x86 and installed it on a VM. Works perfect.
As someone else has touched on, how about exporting contacts to a Google account and syncing that way?
Sent from my HTC Desire using XDA App
Try running the install of HTC Sync and the program itself as Administrator.
Right click>Run as Administrator
Sent from my HTC Desire using XDA Premium App
I have the same problem. I think it is because i use custom ROM.
HTC Synch fails on Windows 7
Navigate to the exe and right click. Select proporties and choose 'run in compatibility mode'. Worked for me
Yes, don't think its custom ROM related - I use Runnymede AIO adn RSK 6, both sunc with Win7 Ultimate x64 fine.
I can recommend MyPhoneExplorer as an alternative to HTC Sync. It is free and in my experience more reliable and has lots of extra features.
The new version of HTC sync (ver 2.0.33) installs but won't run with a message about the application launcher not being properly configured. Several re-installs also fail as does a reversion to 2.0.28 which was working before. Any clues?
(Windows XP servicepack 3 by the way)
Works OK here on Windows 7 64bit.
REB1 said:
Works OK here on Windows 7 64bit.
Click to expand...
Click to collapse
+1 as above
install previous and then use the update utility in the 28 to update to 33. Only update to 33 if you have issues with 28, dont update for the sake of updating.
HTC.com says
* If you have installed older version HTC Sync on your PC or NB, please uninstall the older version first.
Click to expand...
Click to collapse
Thanks for the help, people but the problem is I can't install either ...28 or ...33 since I followed HTC's own instructions to uninstall the former before adding the latter - so no way to use either. (And yes I did turn off firewall and anti-virus before the upgrade)
Win7 64 here, no prob installing but NO SYNC at all.
With Outlook opened: error because Outlook does not repsond.
With Outlook closed: runs, but it says 0 contacts sync'ed
For me on Win7 x64 Ultimate work both versions ok.
would you guys (you who got the syncworking) tell me if you do so with Outlook open or closed and if you have subfolders in contacts?
thank you
i had my outlook open, it doesnt really matter if its open or closed it will still sync. When you install the htc sync it installs the drivers, when you connect your phone your pc should find the device. Is your PC finding hte device? the next step is to sync your pc with your phone.
Did you clear the settings or are you still using your old ones? you might have to clear the settings of sync and then try again (start from beginning after your pc has installed drivers).
Your phone also needs to be in sync mode not charge mode
Thanks A|ex,
of course the phone is in sync mode, and yes all the drivers are installed.
Phone finds HTC Sync, starts the sync... then if Outlook is opened it returns me an error (impossibile to contact Outlook, or something similar), if Outlook is closed it ends up with no errors, but with the log saying "0 contacts sync'ed"...
having major problems with desire>pc.
not just htc sync, but the device in not even showing in device manager.
(win 7 32bit)
any ideas?
i have tried older htc syncs, drivers etc but i cannot even get the device to show
i would like access to sd card for music photos etc
JapanLover said:
would you guys (you who got the syncworking) tell me if you do so with Outlook open or closed and if you have subfolders in contacts?
thank you
Click to expand...
Click to collapse
the first version .28 i installed i had to have out look closed or i sync would fail, to get HTC sync to alow me to select out look on install again outlook had to be closed.
i have upgraded to .33 and now i can use sync with outlook open or closed and it syncs fine.
i uninstalled ver .28 before installing ver .33 also i had outlook closed when installing htc sync this time and the viruscheck disabled.
maybe the fact outlook was open first time round caused my problems.
Sorry to be asking this if it's already been asked before, didn't find the question here.
Installed the 2.0.35 version of the HTC Sync application on my WinXP SP3 machine. Whenever I plug in my Evo I get the prompt to select what type of connection:
--IF I choose mount as external drive, I get the SD card showing up on my PC
--IF I choose Sync, the Evo churns and then says "Next Steps" with a huge explanation that frankly was a waste of everyone's time and the simple, "You're hosed, we have no clue why you're connecting" would have been more helpful
--IF I try to run HTC Sync from my desktop, I get a message "Unable to load configuration"
I have no clue what is going on but it's very strange.
Any and all help would be most appreciated.
Same HTC Sync problem 0 Unable to Load Configuration at startup
I have the same problem.
Once logged in to Windows Vista Ultimate 64 the HTC Sync application loads but only results in a pop-up windows prompt displaying no text, only an OK button.
I have tried the software stored on the memory stick of the new handset as well as from the HTC site (latest version after uninstalling the old version).
I desperately need help with this problem, anyone?