I wonder if anyone else on this forum has had any problems installing the HTC Sync software on their machine?
I recently received an HTC Desire from Orange, and have been trying for the past day to install the HTC Sync software that was preloaded on the memory card (v2.0.28), but I keep getting this error message:
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action CA_DriversInstall, location: ... \MSIA198.tmp, comm..
I had a BlackBerry previously, and made sure to uninstall its associated software and re-start my machine, as I thought there might have been a software conflict causing this, but this hasn't made a difference.
Have looked on the web, and haven't been able to find a definitive resolution. One of the main reasons I wanted this phone was because I could sync it to Outlook running on my laptop, so the current situation is pretty frustrating!
The laptop itself is running Vista Business, SP2, in case that makes any difference.
Any help, gratefully received!!!
Had no probs installing HTC Sync on both my win7 PCs, but once I launched it, and found my phone in the app, it COULDN'T sync any Outlook contact and I DO NOT know why.
It gave me no errors, just the message "0 contacts synchronized" or something like that.
So even after dealing with the hurdle of getting the software installed, there could be further problems actually getting it working and syncing!?
Wonderful!
Well, spoke to HTC who told me that an updated version of HTC Sync is coming out next. I'm not convinced this is going to be any better, but we'll see.
In the mentime, does anyone know of a way to sync Outlook to the phone that doesn't have to use their software? My problem at the moment is that as soon as I select "HTC Sync" on the USB connection settings in the notification tray, the phone starts trying to find the HTC Sync software on my laptop (which of course it can't find).
Is there a workaround for this?
just a little hint: did you launch the installer with admin privileges (right mouse btn -> Run as Administrator)?
OK, managed to get this resolved, although it wasn't apparent what the problem was based on the error message.
It turned out to be caused by the USB driver for the device on my laptop not working properly. After going into the device manager and re-installing this driver, it all started magically working - application installed without any hitches, and it's now syncing away very happily.
If anyone needs these drivers, I'd be happy to PM them to you. Otherwise, a quick Google search will usually dig them up.
Would have assumed that this kind of fiddling around wouldn't be needed these days, but I pleased it's all sorted now.
Phew!
shanitee said:
OK, managed to get this resolved, although it wasn't apparent what the problem was based on the error message.
It turned out to be caused by the USB driver for the device on my laptop not working properly. After going into the device manager and re-installing this driver, it all started magically working - application installed without any hitches, and it's now syncing away very happily.
If anyone needs these drivers, I'd be happy to PM them to you. Otherwise, a quick Google search will usually dig them up.
Would have assumed that this kind of fiddling around wouldn't be needed these days, but I pleased it's all sorted now.
Phew!
Click to expand...
Click to collapse
I reinstalled my HTC driver on Win XP Sp3 but it did not help.
I do not remember how I resolved it on htc sunc 2.03 but facing the same issue on version 2.0.8 now :-(
Related
Sorry guys i have searched but havent found this problem before
sync cannot be started because you are not able to log on to the network and access information. Restart your dektop computer and sync again. if the problem persists, contact your network admin.
Well restarted comp and phone and nothing, worse thing is it is happening on 2 different computers same error msg, one vista is preloaded on my laptop the other downloaded, ive ttried downloadloading the app again and again even different sources,
anyone seen this and able to shed some light on the situation really need to sync.
Jason
womblesa said:
Sorry guys i have searched but havent found this problem before
sync cannot be started because you are not able to log on to the network and access information. Restart your dektop computer and sync again. if the problem persists, contact your network admin.
Well restarted comp and phone and nothing, worse thing is it is happening on 2 different computers same error msg, one vista is preloaded on my laptop the other downloaded, ive ttried downloadloading the app again and again even different sources,
anyone seen this and able to shed some light on the situation really need to sync.
Jason
Click to expand...
Click to collapse
I haven´t heard of this problem before. One thing you can try is to remove the CHECK MARK in START > Settings > Connections > USB to PC and UNCHECK Enable advanced network function.
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
DebbieNY13 said:
If you find a solution, tell me!
Mine won't sync either, no matter what I try, so I've resorted to using a BT USB for syncing/file transfer. I have to flash via SD card and won't be able to use Task29 until it's set up to work via SD card either.
Debbie
Click to expand...
Click to collapse
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Lennyz1988 said:
You can enter bootloader and then plug in the usb. This way you don't need to sync with active sync Task29 runs this way.
Click to expand...
Click to collapse
Nope, that won't work for me. When I enter the bootloader, it says 'serial' in the white portion at the bottom instead of 'usb'. No amount of hard resets clears this up for me.
Thanks, though.
Debbie
There's good news and bad...
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
GordonTGopher said:
I had this problem, the good news is that I think it's fixed now, the bad news is it involve a trip to HTC. I flashed back to stock and still had the problem, called HTC who agreed it was probably a h/w fault, they piucked it up, repaired it and it's in a UPS van on it's way back to me as I type.
Until it comes back I can't confirm they really have repaired it, or what they've done to fix it.
HTH
Gordon
Click to expand...
Click to collapse
I have the same problem.
After all, I find that the USB port of the phone is bad, i.e. some pins are brocken.
After changing the USB port, I solved the problem.
DebbieNY13 said:
Thanks so much, Gordon. Please let me know how it worked out for you and what costs were involved.
I'm sure, at some point, I will have to bite the bullet and get mine fixed as well.
Debbie
Click to expand...
Click to collapse
Well one new mainboard, it works! I was also having intermitent touch screen problems so they've replaced the LCD! All under warranty, so it didn't cost a penny Well done HTC.
Gordon
goochy said:
I am trying to upload a new ROM to my phone but i am having problems with it being recognised by my PC.
Firewall is switched off on my PC.
USB to PC settings on phone set to prompt me and default to ActiveSync.
PC not finding the Memory Card also as a drive.
Hard-Reset also performed with no joy.
Nothing is happening however other than charging. This is the same on all PC's i have tried.
Any ideas how i can get it working??
Click to expand...
Click to collapse
Just to make sure, did you set Activesync to use the slower method? When I upgraded my ROM I had to use the slow method in order for my Windows 7 to see the new ROM.
guys i have the same prob and i bought it from USA unlocked Stock Asian Rom and Now i am in Pakistan.I had some major issues with it.It just stopped syncing one day.Have tried everything.The battery usage also increased dramatically(it dies in 10 hrs after a full recharge)I thought it was a virus but now i think its hardware.I think i'll send it for warranty claim.
I just went through this on my VZW TP2. A month ago it began syncing slowly or not at all, very sporadic, and after messing with it for two hours it began working again. I tried everything except a hard-reset, including reinstalling ActiveSync, changing cables, etc. It happened again earlier in the week and an hour with HTC on the phone couldn't revive it. I called VZW and had a new phone in two days, and we're now up and running again.
I tried BT sync at one time but didn't like having to click multiple times to get it going every time I got within range. There doesn't seem to be a way to have it sync automatically or with one button.
I have the Tmo TP2 and SAME issue, I luckily am getting a new one from Tmo, but I am really starting to think something more is going on here........... I am not convinced ALL OF US, even a lot on PPC geeks, same exact issue? different carriers? come on........... I am glad I am getting a new one, but I would really love to know the root cause of this. IT SEEMS VERY VERY VERY MUCH LIKE THE "TRANSFER DATA" option if "turned off" (if you will), not a physical hardware failure. Kinda like you can turn that option off in windows to not allow USB storage devices to connect, you can still connect other devices (mice, keyboards) or charge things (like our phone) but the computer will NOT see it there at all!!! I really think something like that is happening IN our phones!!! hundreds of us bend the same pin(s). Too wierd.
I hade the same problem!
After trying everything I finally opened up the phone. In the phone I found some dust particles on the usb pins on the board, I cleaned it up and now the sync works again.
NO Sync with Windows 7
I have the same issue with my Win 7 machine...... PC does not even see the Phone at all. Plug it into my Windows XP machine and it's perfect, connects everytime, using the same cable. i have tried everything i can find on the internet and multipal forums, still no Joy! Works great on Win xp, so i think it is a problem with win 7 drivers.....
Still searching for an answer........
Oh, by the way it was working for months, just stopped one day....i even wiped out my pc and reloaded it, no Joy!
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
deeken said:
I'm starting to have the same issues on my AT&T Tilt 2 but sporadically. Every now and then I lose the phone in MS activesync. I have to delicately place the phone on the table and gently insert the USB cable into the back of the phone in order for it to sync up with my PC. If I move any of the cables or phone, it will drop the connection. I tied several different cables and PC's so I ruled that out. The problem seems to be the USB port on the phone.
Its been almost a year since I've had this phone so I want to get that fixed. If I were to call AT&T and inform them of this would they replace the phone or would they fix the problem with the port and send me the phone back?
Click to expand...
Click to collapse
I'm not sure what your warranty is from AT&T, but HTC normally has a 15 month warranty on the device. Go through AT&T if you can first. The carriers will normally ship you a replacement device before you send yours in. HTC's repair process is generally very lengthy as they actually repair your device and then send it back to you rather than shipping you a refurbished unit like carriers normally do.
As far as it not connecting, try a different connection method like BirdieSync and Thunderbird. I use this combo on my PC (W7 Pro x64), and it works wonderfully every time.
Hi
I have acquired HTC HD mini recently. I upgraded its ROM to new version 1.36.720.X. But still I am not able to connect Windows Marketplace via my mobile. My GPRS connection is set correctly as I am able to connect Facebook and My Phone successfully. I am facing issue with Windows Live and Marketplace.
I always get error while trying to connect Market place that
"There may be a problem with the Marketservice now. Check your internet connection and try again later."
Can anybody provide me solution for this.
Registry value for HKLM\Systems\Versions\Aku is .5.3.3 (Which is due to latest OS version came with ROM) . Hence that earlier fix of changing value of Aku is not workable though I tried it.
I think that there are many unfortunates like me who have faced same problem.
Thanks in advance for help.
regards,
Pranit
Hi
It has been long time and I have received no answer. Please help me as I have been not able to use marketplace. I have tried all solution mentioned in forum but with no effect.
uninstall and redownload marketplace.worked for me.
This solution does not work. I didn't know how to uninstall Windows marketplace. Hence I installed and replaced downloaded version of marketplace app. Need a concrete solution. Just to mention, I am from india. I came across one more user of HD mini who is facing same issue.
I need helping hand here. Kindly somebody give me some solution. Is there any issue while accessing Marketplace from India?
Is your time date correct for your country.
I had the same problem i change the time to right time for my country and marketplace could connect.
I hope you understand my english.
Yes. I have synchronised time with internet. Still no effect. Assume that I have no idea about how to set the local time and guide me. I am really pissed off as my all efforts to connect Marketplace are failed.
go to settings 'time, date", and also check "country and text" just below the tab "time and date" I hope you understand this i have to translate from dutch
Hope this solve's your problem.
Then I have done it correctly. Still with no effect. I just wanted to confirm it. Everything seems just right.
i found this regarding your problem
Have you tried this deleting a reg key that sets the download location for Marketplace.
Can you please tell me where to find this entry in registry?
HKCU\Security\Software\Microsoft\Marketplace;Downl oadLocation
I found this on the forum of mobilitydigest.com.
Maybe you can find a solution for your problem there.
Just typ in Google marketplace bootstrap
tried. But still not working. I am stuck since I bought HD mini.Have tried number of options to connect marketplace and all met with failure. Can you think of other solution?
I have had this problem too. But simply killing the process in Task Manager, rebooting the device and retrying worked for me!
Please tell me which process is to be killed. I tried to locate process and kill it. If I am not wrong then in task manager there is no option to kill process but to kill application.
pranitbirje said:
Please tell me which process is to be killed. I tried to locate process and kill it. If I am not wrong then in task manager there is no option to kill process but to kill application.
Click to expand...
Click to collapse
Kill application worked for me. But killing processes can be done in the Task Manager by clicking Menu => Display => Processes
Hi , I have tried all sort of options now. But I have met no success. Please, please provide me some solution. My HD mini is sort of useless if I am not able to access marketplace. I am not able to buy certain apps which I would like to.
This guy had the same problem as you.
I've had this problem for quite some time and I think I may have found a solution that I didn't really seem to find in many other places. I believe that Windows Marketplace Mobile requires an authenticated connection to connect (network associated GPRS such as AT&T, Edge, 3G, etc...). To connect to WinMo Market with a wifi, I believe also requires authentication. My own personal router is secured with WPA and AES encryption, which my phone can connect to. I had no problems with connecting to the internet via browser (for the most part) with Wifi or Edge. Problem is, for whatever reason, Windows Marketplace did not recognize that my Wifi was authenticated. After playing around for quite some time to figure out why, I stumbled on a program called Advanced Configuration Tool (I own an unlocked HTC HD2). Turns out, my stock ROM had WPA Authentication disabled (which explains why flashing to a new ROM work for people since that option is typically enabled by default). I guess somewhere along the long, my phone had disabled it, most likely by some action of my own. So after re-enabling it in the network settings of the program, I had no more problems connecting to Winmo Market. Additionally make sure that your wireless config on your phone enables IEEE 802.1x network access control (you can adjust this on the actual wireless network setting where you input your passwords). I'm sure there are ways to activate it through the registry, but Advanced Configuration Tool by Touchxperience developers made it easy (it's in the network settings menu).
Hi All,
Just tried buying an app from the marketplace and got this message:
"Can't get this info right now, please try again later"
I just spent about an hour searching various forums, and there seems to be a real difference of opinion about what this message means. Some posters suggest that it indicates a problem at MS's end (i.e. they're doing maintenance, something is wrong with Windows Live etc), and so the best thing to do is sit tight. Others seem to think it is user problem, and you need to reset the phone, clear the history in IE, turn on/off cookies in IE, etc... Given I didn't change anything on my phone and this just started happening for no obvious reason, I'm inclined to think its an MS problem. Anyone else dealt with this? Advice would be helpful as I don't want to waste time trying all the suggested solutions online...
I have two devices (Trophy). One is OK, but the other the same that you. All are update with the february update...
Just spoke with Microsoft support and they weren't very helpful. Suggested it might be something to do with the IP address the phone is using (I'm currently in Canada, although my Windows Live / Zune account is in the US). That doesn't really make sense to me, as I have been using the phone in Canada since the Feb update with no problems - why should it suddenly have a problem with the IP address? Also, I can still use my Zune Pass...
Sorry my english. I uninstall all aplications with updates in marketplace in the device that not connect. But remains one: Xbox Live Extras. With this device I can't connect to Xbox live. ¿Can you connect to Xbox live? The another device that it's right connect without problems...
Today it works... This night made changes in the profile of XBox Live... But I dón't know if had been casuality...
I have the same problem with my hd7, in spain, since this afternoon i cant buy anything on the market place... xbox live works, zunepass works but no market i cant get nothing even free stuff does not work... any ideas?
Count me in on the Market app install problem. Been trying all day to install some apps and they won't. I get the same message as the OP.
quantum on att here. same problem off and on. i find that if i wait for a few seconds (as if to have the marketplace dumbware to finish loading), and then tap "install" it usually goes through. when it goes through, it says "purchasing" rather than showing only the dots.
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
BenJG said:
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
Click to expand...
Click to collapse
Not mine. Still 7004
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
Seiya said:
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
Click to expand...
Click to collapse
The Market seems to be working now. Apps are now installing.
Can anyone else confirm that the problem has now resolved itself? I'm not all that eek to hard reset my phone again and go back to my original live account if it's not going to make a difference...
I just got this problem now! grr, hard reset for no reason, ffs!
Hard reset and set up with US-based account. All working perfectly again. I suspect this problem has something to do with our Live accounts at Microsoft's end. If it happen to me again, I think I'll just wait for things to (hopefully) resolve themselves.
I was having this issue for a week now and fixed it today about 5 hours ago actually. I was looking to see what I may have done recently to cause the issue and I had cookies disabled. Once I re-enabled it, everything worked again.
Well it Works for me again...
Hi,
I've just installed Windows 8 Consumer Preview and then installed Zune.
Now, when I plug my phone Zune says:
CONNECTION ERROR
Can't connect to your phone. Disconnect it, restart it, then try connecting again.
I tried these solutions but with no luck: http://answers.microsoft.com/en-us/...ur-phone/a114fabb-c1df-4204-9520-eb76ff40660d
I have an Omnia 7 with mi7ROM.
Thanks in advance
Revert back to Windows 7
I heard somewhere that you have to install the whole Zune package manually and that it's a pain to do so, I will look it up and post it as soon as I can find it.
I have just done a fresh install of Windows 8 CP, everything is working lovely and smooth except Zune for Windows Phone. I have installed Zune but every time I attach my phone I get the error that it "Can't connect to your phone. Disconnect it, restart it, then try connecting again".
I have tried this multiple times, also I have reinstalled Zune, searched Microsoft support (there are a number of people with the same error in Windows 7, but the certificates that Microsoft talk about don't exist on this installation).
I had no problem with it in the DP.
TheDisneyMagic said:
I have just done a fresh install of Windows 8 CP, everything is working lovely and smooth except Zune for Windows Phone. I have installed Zune but every time I attach my phone I get the error that it "Can't connect to your phone. Disconnect it, restart it, then try connecting again".
I have tried this multiple times, also I have reinstalled Zune, searched Microsoft support (there are a number of people with the same error in Windows 7, but the certificates that Microsoft talk about don't exist on this installation).
I had no problem with it in the DP.
Click to expand...
Click to collapse
I just remembered that Windows 8 is going to do away with Zune, this might have something to do with it.
sinister1 said:
I just remembered that Windows 8 is going to do away with Zune, this might have something to do with it.
Click to expand...
Click to collapse
but that dosent mean they would complete drop the support for it
AshleyT said:
Hi,
I've just installed Windows 8 Consumer Preview and then installed Zune.
Now, when I plug my phone Zune says:
CONNECTION ERROR
Can't connect to your phone. Disconnect it, restart it, then try connecting again.
I tried these solutions but with no luck: http://answers.microsoft.com/en-us/...ur-phone/a114fabb-c1df-4204-9520-eb76ff40660d
I have an Omnia 7 with mi7ROM.
Thanks in advance
Click to expand...
Click to collapse
Known problem. Sorry if already posted. Had same thing. Has to do with leap day. Ms acknowledged problem. Happens on win7 as well if you do a fresh or new phone connection to Zune. Put system a day forward to March 1 and it will work. You can the revert back to current date.
Hello All,
We're currently having success in resolving this issue by altering the date on a PC to March 1st, 2012.
Once the date has been changed, close the Zune Software and disconnect the Phone, then go ahead and reconnect the Phone and the Zune Software should start automatically. If not, go ahead and start the Zune Software as normal.
Ideally, the Phone should be detected and you may have to go through the process of naming the Phone and checking for updates again.
Right now, this is just a workaround, however.
Kind Regards,
Matthew N.
Click to expand...
Click to collapse
link
Sent from my cm_tenderloin using Tapatalk
Well, I got my HTC titan yesterday and have this connection issue.. I spent almost 9 straight hrs searching thru the web and tried all possible solutions.. Even those that seems ridiculous... None worked...tried fresh install of zune, different computers, reset my phone countless times... Worst is that the delete cert method cause my omnia 7 to stop working altogether.. Darn!.. Gave up and went to bed after midnight a sad sad man..
Interestingly, this morning, everything work!! Coincidentally, todays 1st march...
Not sure what happened, made me think that it could be Zune need to settle for a while.. But, I am a happy man today!
Mine is working relatively well, for the most part. Zune seems to detect it just fine until my phone goes to the lock screen, at which point I have to unplug and reconnect it. Aside from the it seems to work perfectly.
Now, the Windows Phone Emulator doesn't work at all.
I had same issue, HTC Titan. And I did all, reinstall, reset etc Zune and Phone. But after reflash my phone with firmware:"You can find HTC Titan, firmwares in HTC Titan Section." all worked.
Sent from my TITAN X310e using Board Express
Lots of people had this issue (me included) seemed to have something to do with leap day bug when installing drivers or something. Should be fine today
Now it works fine!
Thank you
meandu229 said:
Lots of people had this issue (me included) seemed to have something to do with leap day bug when installing drivers or something. Should be fine today
Click to expand...
Click to collapse
did you see my posts ?
http://forum.xda-developers.com/showpost.php?p=23127770&postcount=7
http://forum.xda-developers.com/showthread.php?t=1524555
derausgewanderte said:
did you see my posts ?
http://forum.xda-developers.com/showpost.php?p=23127770&postcount=7
http://forum.xda-developers.com/showthread.php?t=1524555
Click to expand...
Click to collapse
Yeah thanks thats where I got the info but was on my phone so didnt post info.
Cheers for adding links
shammaan125 said:
but that dosent mean they would complete drop the support for it
Click to expand...
Click to collapse
Supposedly they are trying to come up with a new Music Player that goes across all Windows devices and they are actually thinking about doing away with Zune, I know that apps will now be available via a app store kind of like on Android instead of Zune.