Develop Bugs

[Q] Marketplace problem

Hi All,
Just tried buying an app from the marketplace and got this message:
"Can't get this info right now, please try again later"
I just spent about an hour searching various forums, and there seems to be a real difference of opinion about what this message means. Some posters suggest that it indicates a problem at MS's end (i.e. they're doing maintenance, something is wrong with Windows Live etc), and so the best thing to do is sit tight. Others seem to think it is user problem, and you need to reset the phone, clear the history in IE, turn on/off cookies in IE, etc... Given I didn't change anything on my phone and this just started happening for no obvious reason, I'm inclined to think its an MS problem. Anyone else dealt with this? Advice would be helpful as I don't want to waste time trying all the suggested solutions online...

I have two devices (Trophy). One is OK, but the other the same that you. All are update with the february update...

Just spoke with Microsoft support and they weren't very helpful. Suggested it might be something to do with the IP address the phone is using (I'm currently in Canada, although my Windows Live / Zune account is in the US). That doesn't really make sense to me, as I have been using the phone in Canada since the Feb update with no problems - why should it suddenly have a problem with the IP address? Also, I can still use my Zune Pass...

Sorry my english. I uninstall all aplications with updates in marketplace in the device that not connect. But remains one: Xbox Live Extras. With this device I can't connect to Xbox live. ¿Can you connect to Xbox live? The another device that it's right connect without problems...

Today it works... This night made changes in the profile of XBox Live... But I dón't know if had been casuality...

I have the same problem with my hd7, in spain, since this afternoon i cant buy anything on the market place... xbox live works, zunepass works but no market i cant get nothing even free stuff does not work... any ideas?

Count me in on the Market app install problem. Been trying all day to install some apps and they won't. I get the same message as the OP.

quantum on att here. same problem off and on. i find that if i wait for a few seconds (as if to have the marketplace dumbware to finish loading), and then tap "install" it usually goes through. when it goes through, it says "purchasing" rather than showing only the dots.

Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?

BenJG said:
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
Click to expand...
Click to collapse
Not mine. Still 7004

The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!

Seiya said:
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
Click to expand...
Click to collapse
The Market seems to be working now. Apps are now installing.

Can anyone else confirm that the problem has now resolved itself? I'm not all that eek to hard reset my phone again and go back to my original live account if it's not going to make a difference...

I just got this problem now! grr, hard reset for no reason, ffs!

Hard reset and set up with US-based account. All working perfectly again. I suspect this problem has something to do with our Live accounts at Microsoft's end. If it happen to me again, I think I'll just wait for things to (hopefully) resolve themselves.

I was having this issue for a week now and fixed it today about 5 hours ago actually. I was looking to see what I may have done recently to cause the issue and I had cookies disabled. Once I re-enabled it, everything worked again.

Well it Works for me again...

Hmm... is zune marketplace down?

First time I've had issues with it. It will let me get to the point where I select try or buy but then when I go to verify it just continuously loads. I tried afterwards on the PC and it just says none of the above items are available for purchase. This was initially found on the moron test but I am having the same issue occur with all apps.

I had that happen about a week ago on the weekend. Come Monday, the market started working again.

MartyLK said:
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
Click to expand...
Click to collapse
quite lame... I can't even update my apps...

z33dev33l said:
quite lame... I can't even update my apps...
Click to expand...
Click to collapse
Neither could I. And some of the apps were paid apps that needed updating. It was quite annoying. But I was glad to see it working again come that Monday, without the need to do a hard reset.

yup, having that issue here too, i think it's tied to either your account, or your location... not quite sure why tho...

I have had issue with market place a couple of times. Mostly the update won't succeed and I'll need to delete the app then install it again.

Having the same problem here to. Can't update or download apps (sweden).

I'm having the same problem on the phone and trying to install from the Zune PC marketplace.

Me too

yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.

xuegaoche said:
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
Click to expand...
Click to collapse
Just wait a day. Monday will bring it back to normal. It effects users at different times. MS might be doing some kind of tuning to the market to help refine it. At least that's what I rationalize it to be.

It's working this morning, I was able to download a few free apps and buy some songs without any issues.

I still have the Problem, and also never got that pre-nodo update... Truly sucks...
Sent from my OMNIA7 using Board Express

MS acknowledges Leap day bug - "Connection Error"

first, sorry if this was already posted, please feel free to delete this post.
http://answers.microsoft.com/en-us/...26-958a-84816e8a19e4?page=21&tm=1330575160400
from MS Answers forum
Hello All,
We're currently having success in resolving this issue by altering the date on a PC to March 1st, 2012.
Once the date has been changed, close the Zune Software and disconnect the Phone, then go ahead and reconnect the Phone and the Zune Software should start automatically. If not, go ahead and start the Zune Software as normal.
Ideally, the Phone should be detected and you may have to go through the process of naming the Phone and checking for updates again.
Right now, this is just a workaround, however.
Kind Regards,
Matthew N.
Click to expand...
Click to collapse
I spent a few hours desperately trying to connect my wife's phone to zune, no go with all MS knowledge base suggestions.
Win7 64bit, two user accounts. My phone connected to Zune fine, my wife's did not with Zune always throwing error
"Connection Error" "Can't connect to your phone. Disconnect it, restart it, then try connecting again."
I tried on a different PC with freshly installed Zune, same thing.
I decided I have to hard reset the phone at some point. I posted my problem on MS forum (top link) and got a boat load of emails today with people reporting identical problem.
turns out it's a leap day bug. LOL
I thought that was something reserved for Apple

Wasn't there a leap day bug that rendered some zunes bricks the last time around?

exiva said:
Wasn't there a leap day bug that rendered some zunes bricks the last time around?
Click to expand...
Click to collapse
I own a Zune HD, not sure I heard about this. Certainly didn't experience it.
can you imagine all the folks who went out to buy a windows phone 7 today and find out they cannot connect to Zune? How frustrating....

Too bad I didn't see this until March 1st.

Lol.. I am one of the joker that got the titan on the 29th that I was so eagerly waiting to arrive... Spent many hours trying to resolve the problem.. Till I gave up and it worked miraculously the next morning!!

MarketPlace issue

Hi,
Its weird that there's no thread and nobody mentioned the market place issue on wp7 for few days ago i wasn't able to download anything now Microsoft have this app. (Refresh marketplace) to solve this issue but it didn't i have followed the step by step guide and it didn't help. now i have done a hard reset to my phone of curse i lost everything now i have installed the refresh marketplace app. again and still nothing .....any ideas guys on this issue?
thanks

I am also facing this trouble for more then a week.......
Searched a lot for solution but in vain......
If anyone had any solution please suggest us too.............

hmm, I had issues a while back but they are not related, I did however get that refresh marketplace app pop up, on my first attempt at installing it my original problem prevented it installing, that's kind of irrelevant though, after I fixed my issue the refresh app appeared once again BUT has since vanished without me installing it.
I wonder if this is an app that 7.8 needs and isn't quite ready for 7.5 or something like that.

I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.

hmmm Strange. can it have something with the Windows Live ID problems that was before. some of the Windows Live IDs have also had some errors a while ago. Microsoft has a bunch of stuff to do now with WP 8 and WP 7.8 preparing. i think this is only a little bug which will go away in few days or weeks. but weeks is sometimes to long, i now.

toolsche said:
I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.
Click to expand...
Click to collapse
Hi toolsche, did it solved your problem after resetting???

Was playing around with OSBuilder and the 8858 dumps and kept having what sounds like the same issue with every rom I created. Being a noob I figured I was including an unnecessary package or missing a package somewhere. Tried everything including the refresh marketplace app and changing live i.d. What was strange was the "icons" for the apps looked newer or at least different. Wish now I had taken a screenshot.

On my Omnia 7, it was solved with a hard reset.

Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....

NMBNMB said:
Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....
Click to expand...
Click to collapse
Just an update
My marketplace today started working on its on, without me hard resting or anything......
Simply just like that.....

http://forum.xda-developers.com/showthread.php?t=2026955
Unfortunately I had to hard reset my Omnia W to get Marketplace working again.

Surface RT - Windows RT 8.1 can't find windows updates and can't install Store Apps

Hi all, I recently got a Surface RT and reinstalled Windows RT on it as brend new device.
Windows starts from RT 8.1 and after some updates (almost 70) it updates the Surface firmware and switch to Windows 8.1 RT update (1). From that a few more updates and than my Surface can't find any windows updates and can't install Store Apps.
The Windows Update keeps being stuck on "serching for updates" forever and the Store apps won't install giving me an error about my slow internet connection.
I know for sure that the last Update is the update 3 for Win RT which I won't ever be able to install. I'm pretty sure that some update screwed my Windows Update center. I've re-installed a fresh new Win few times and alwyas got stuck at this point.
Any help?

Hi,
I have a very similar problem at the moment. I refreshed my surface 2 last week as the storage had filled up and couldn't be cleared by any other normal means. After reset, the first batch of updates would install but afterwards would get stuck on the "searching for updates". I have reset several times with the same problem occurring each time. Finally I reset using a usb recovery following the guide given on windows central forums (wont let me post link)
This time after installation, even on the first check for updates, it gets stuck. Been running now for over 24 hours and still nothing.
Hopefully someone on here will know the answer. I will follow this thread with interest.
---------- Post added at 07:21 PM ---------- Previous post was at 06:53 PM ----------
Typical, no sooner had I written the post above then the search for updates finally finished after 25 hours. 262 updates found and ready for installation. Turns out that nothing other than (extreme) patience is required for the problem to sort itself out. It might be worth adjusting your power settings so that your surface does not go to sleep and hence interrupt the search. Good luck and hope it works out for you.

Hi and thanks for answering, I don't feel alone anymore. Here's my story:
The first time I resetted Windows was just after purchasing my Surface, brand new Win on and I used my surface for almost a week, researched for updates and installed it (firmware update and something like 76 first and 35 later) till the Windows RT 8.1 update (1).
I realized something was wrong as soon as Windows Store started giving me the same network error for each app I was trying to install. Looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC plugged in setted to never). Latest update available for the Surface RT is the Windows RT 8.1 Update 3.
Restored Windows, kept my apps but removed all the updates. Windows Store worked again, same for Updates. Installed two cycles (just like before) and again same situation... Windows Store started giving me the same network error for each app I was trying to install, looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC setted to never).
I tried every fix coming up on the web: wsreset, windows troubleshooting app for windows update and windows app and even deleting the SoftwareDistribution folder.
At this point I chatted with an MS employ through Surface assistance web page. She suggested me to reinstall a fresh windows copy from Microsoft web site using a USB drive and so I did...
Yesterday night it all came back, second cycle of updates, Windows Store started giving me the same network error for each app I was trying to install, looking for windows update was stuck on "Checking for update" for more than one hour (standby time on AC setted to never). I again tried all the fixes, nothing worked and so I restored Windows keeping my apps.
I'm now typing from my Surface, just restored but no updates installed yet. I'm really getting upset to MS for all this ****. Hope you get more luck.
Next week I won't need my Surface to much so I may try looking for updates for more than 24 hours and see if I can get out of this updates cycle.
Looking forward for better news and know if thing are working for you.
P.S. Text me the link you were talking about.

Updates: I've installed the KB2029xxx update (Update 1) and after that, as alwyas, Windows won't find any other update. I've let it check for more than 24 hours but still on "checking for updates".
Don't know what else to do.

Hi, I think it's about their servers aswell. I've tried everything and more to get out of this situation but nothing worked.
Last thing I did yesterday was:
1. Flush DNS "ipconfig /flushdns"
2. Run Windows Update troubleshooting
3. Checking for updates
And again is was stuck for hours till I gave up and shut it down.
The main difference is that flushing in DNS clear the Windows Update cache so it now looks like no updates are installed and updates history is blank.
Nothing changed tho. I guess MS removed (or blocked?) updates after Update 1.
Somewhere, somehow, I've red it's possible to "cook" your own ISO of Windows RT including major updates.
I'll find more out.

Keep us updated, the longest time for me was about 27 hours.
Inviato dal mio Nexus 4 utilizzando Tapatalk

mattschwantes said:
I checked again last night (48 hours) and again this morning. The Windows update bar was still scrolling away doing nothing. However, when I right clicked to shutdown, I now had option to 'Upsate and restart'. Choosing this it began installing 183 updates.
This was all done with Surface2 plugged in, sleep set to never, running via Wifi to 1GBps fiber broadband. I'm just happy it actually did something. Data must be drip-feeeding in using BITS at inperceptibly slow rate. So good news, it can work but just barely.
Wish you luck with yours. Hopefully @never_released can provide us an alternative OS solution in near future.
Click to expand...
Click to collapse
Great news. What would you suggest now? I can't let my Surface RT plugged for 2 days 'cause I need it, however I was thinking about pluging it in and let it check for updates during the night time, should be about 10 hours per day, and repeat this process till I find the magic "Update and Restart" button takes over the classic restart.
I've alwyas been checking using the metro Windows Update and not the Desktop's one.

Same issue here on my surface 2. I bought it off a buddy and reinstalled windows from an image found on the MS website. after installing the first batch of updates it just keeps searching. I found that while its searching I cannot download apps from the store it keeps spitting back the network is not fast enough despite being able to watch NF on multiple devices at once. its starting to bug me a little bit cuz i do want the new start menu.

Its not confirmed yet, but it might be worth to mention.
I've contacted Microsoft for this problem, and after hours, maybe days of troubleshooting they finally came to the conclusion that its pretty annoying.
However I did a request for making new system images (for the RT devices) since they are not supported by updates anymore.
The request has been sent and awaiting response. Let's all hope that my request will be get through and we will get new recovery images which are up-to-date anywhere soon.

Stjinchan said:
Its not confirmed yet, but it might be worth to mention.
I've contacted Microsoft for this problem, and after hours, maybe days of troubleshooting they finally came to the conclusion that its pretty annoying.
However I did a request for making new system images (for the RT devices) since they are not supported by updates anymore.
The request has been sent and awaiting response. Let's all hope that my request will be get through and we will get new recovery images which are up-to-date anywhere soon.
Click to expand...
Click to collapse
Please keep us updated!
Looks like that the ony way to go trought this at the moment is to just let your Surface check for updates, AC pluged, never set to sleep, for something about 30-40 hours till, still checking for updates, opening the shutdown menu shows the "Update and Restart" option.

I just had an idea. Maybe it could work maybe not but the people who where able to receive the updates on surface rt/2 upload the contents of their SoftwareDistribution (including Software distribution.Old if present) folder located in the windows folder so us that can't get them can just install them manually. Just an idea tho.

Quick update after factory reseting my surface 2 and attempting to do the first batch of updates I found that a bunch of my important updates fail to install. Causing my tablet to loose ability to install apps and find updates no matter what fix I try. Going try installing updates manually over the next few days and see if that helps.

mattschwantes said:
Mine also had many failed updates in the first batch of 64. Keep doing update/restarting. Once you get through that initial batch, they seem to more/less succeed after that.
Click to expand...
Click to collapse
I've gotten through about 3 sets of updates further then I've gotten before. This time I didn't use my Microsoft account and just made a local account and I only installed the one that were auto ticked I figure I've don't about 120 updates now. It's checking for updates atm but hopefully by morning it'll be done.

Hi. Windows RT 8.1 update 3 is here. But the update problem remains.
https://www.microsoft.com/en-us/download/details.aspx?id=49143

gipigia said:
Hi. Windows RT 8.1 update 3 is here. But the update problem remains.
https://www.microsoft.com/en-us/download/details.aspx?id=49143
Click to expand...
Click to collapse
Please tell me they just posted this and I didn't just miss it. This is the one update I wanted I do the really care for the security patches cuz I do the really think rt can get viruses.

I don't know. It was here.
https://support.microsoft.com/it-it/kb/3033055

gipigia said:
I don't know. It was here.
https://support.microsoft.com/it-it/kb/3033055
Click to expand...
Click to collapse
oh well thanks for that. I just hope that maybe they will make a recovery image with all the updates pre-applied. or even unlock it for us but that's just being hopeful.

now I keep getting "connection too slow" error from the app store and when I run the troubleshooter I keep getting "service registration missing or corrupt - not fixed" I've contacted support via helpdesk but they are almost useless and i cant go to the surface support because it wants me to pay because my warranty is up.
Edit- just after typing this they put me in contact with someone from the surface department. hopefully they can help fix these issues.

mattschwantes said:
The Windows Update Troubleshooter always says Service Registration Missing or Corrupt. Even on a freshly recovered Surface RT/2.
It claims to fix the problem. Run it again, it detects no issue. But this only lasts until you restart. After restart, it behaves same as before. I think the Troubleshooter is actually just incorrect.
Click to expand...
Click to collapse
Mine won't even fix it

these issues are really starting to bug me I've reset my surface 2 about 10 times within the last 3 days. even if they stopped supporting the device we should be able to update and use it on the latest updates with no problem. talking to support is useless they always tell you to do the same steps over and over again.