Hi All,
Just tried buying an app from the marketplace and got this message:
"Can't get this info right now, please try again later"
I just spent about an hour searching various forums, and there seems to be a real difference of opinion about what this message means. Some posters suggest that it indicates a problem at MS's end (i.e. they're doing maintenance, something is wrong with Windows Live etc), and so the best thing to do is sit tight. Others seem to think it is user problem, and you need to reset the phone, clear the history in IE, turn on/off cookies in IE, etc... Given I didn't change anything on my phone and this just started happening for no obvious reason, I'm inclined to think its an MS problem. Anyone else dealt with this? Advice would be helpful as I don't want to waste time trying all the suggested solutions online...
I have two devices (Trophy). One is OK, but the other the same that you. All are update with the february update...
Just spoke with Microsoft support and they weren't very helpful. Suggested it might be something to do with the IP address the phone is using (I'm currently in Canada, although my Windows Live / Zune account is in the US). That doesn't really make sense to me, as I have been using the phone in Canada since the Feb update with no problems - why should it suddenly have a problem with the IP address? Also, I can still use my Zune Pass...
Sorry my english. I uninstall all aplications with updates in marketplace in the device that not connect. But remains one: Xbox Live Extras. With this device I can't connect to Xbox live. ¿Can you connect to Xbox live? The another device that it's right connect without problems...
Today it works... This night made changes in the profile of XBox Live... But I dón't know if had been casuality...
I have the same problem with my hd7, in spain, since this afternoon i cant buy anything on the market place... xbox live works, zunepass works but no market i cant get nothing even free stuff does not work... any ideas?
Count me in on the Market app install problem. Been trying all day to install some apps and they won't. I get the same message as the OP.
quantum on att here. same problem off and on. i find that if i wait for a few seconds (as if to have the marketplace dumbware to finish loading), and then tap "install" it usually goes through. when it goes through, it says "purchasing" rather than showing only the dots.
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
BenJG said:
Haven't had any problems since I did a hard reset and then "rebuilt" the phone with a Canadian Windows Live account. Can't access my Zune Pass on the phone anymore, of course...
Any chance the update did something to our phones? Has everyone posting here had the update?
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Not mine. Still 7004
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
Seiya said:
The same for me with 7004, 7008 and nodo update.
I test one thing : changing my windows live id wth another email adress
it works like a chrm
so th bug is due to the windows live account and not the market
grrrr, i loss all the programs i've been purchasing before!
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Click to collapse
The Market seems to be working now. Apps are now installing.
Can anyone else confirm that the problem has now resolved itself? I'm not all that eek to hard reset my phone again and go back to my original live account if it's not going to make a difference...
I just got this problem now! grr, hard reset for no reason, ffs!
Hard reset and set up with US-based account. All working perfectly again. I suspect this problem has something to do with our Live accounts at Microsoft's end. If it happen to me again, I think I'll just wait for things to (hopefully) resolve themselves.
I was having this issue for a week now and fixed it today about 5 hours ago actually. I was looking to see what I may have done recently to cause the issue and I had cookies disabled. Once I re-enabled it, everything worked again.
Well it Works for me again...
Related
First time I've had issues with it. It will let me get to the point where I select try or buy but then when I go to verify it just continuously loads. I tried afterwards on the PC and it just says none of the above items are available for purchase. This was initially found on the moron test but I am having the same issue occur with all apps.
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
MartyLK said:
I had that happen about a week ago on the weekend. Come Monday, the market started working again.
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quite lame... I can't even update my apps...
z33dev33l said:
quite lame... I can't even update my apps...
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Neither could I. And some of the apps were paid apps that needed updating. It was quite annoying. But I was glad to see it working again come that Monday, without the need to do a hard reset.
yup, having that issue here too, i think it's tied to either your account, or your location... not quite sure why tho...
I have had issue with market place a couple of times. Mostly the update won't succeed and I'll need to delete the app then install it again.
Having the same problem here to. Can't update or download apps (sweden).
I'm having the same problem on the phone and trying to install from the Zune PC marketplace.
Me too
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
xuegaoche said:
yes, same in Dalian China from 19th Mar.
I tried to install apps from Zune on my PC but got error "None of the selected items is available for purchase". Anyway it worked well before. And then I tried to install using marketplace on my Focus but got another error "Can't get this info right now. Check back in a little while."
Some Chinese uses got same error, but some can still download/install apps from marketplace. So it's very strange issue. Is it related to my live id?
Anyone can help on this? I only found US ZUNE support number but I cannot dial.
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Click to collapse
Just wait a day. Monday will bring it back to normal. It effects users at different times. MS might be doing some kind of tuning to the market to help refine it. At least that's what I rationalize it to be.
It's working this morning, I was able to download a few free apps and buy some songs without any issues.
I still have the Problem, and also never got that pre-nodo update... Truly sucks...
Sent from my OMNIA7 using Board Express
first, sorry if this was already posted, please feel free to delete this post.
http://answers.microsoft.com/en-us/...26-958a-84816e8a19e4?page=21&tm=1330575160400
from MS Answers forum
Hello All,
We're currently having success in resolving this issue by altering the date on a PC to March 1st, 2012.
Once the date has been changed, close the Zune Software and disconnect the Phone, then go ahead and reconnect the Phone and the Zune Software should start automatically. If not, go ahead and start the Zune Software as normal.
Ideally, the Phone should be detected and you may have to go through the process of naming the Phone and checking for updates again.
Right now, this is just a workaround, however.
Kind Regards,
Matthew N.
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I spent a few hours desperately trying to connect my wife's phone to zune, no go with all MS knowledge base suggestions.
Win7 64bit, two user accounts. My phone connected to Zune fine, my wife's did not with Zune always throwing error
"Connection Error" "Can't connect to your phone. Disconnect it, restart it, then try connecting again."
I tried on a different PC with freshly installed Zune, same thing.
I decided I have to hard reset the phone at some point. I posted my problem on MS forum (top link) and got a boat load of emails today with people reporting identical problem.
turns out it's a leap day bug. LOL
I thought that was something reserved for Apple
Wasn't there a leap day bug that rendered some zunes bricks the last time around?
exiva said:
Wasn't there a leap day bug that rendered some zunes bricks the last time around?
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I own a Zune HD, not sure I heard about this. Certainly didn't experience it.
can you imagine all the folks who went out to buy a windows phone 7 today and find out they cannot connect to Zune? How frustrating....
Too bad I didn't see this until March 1st.
Lol.. I am one of the joker that got the titan on the 29th that I was so eagerly waiting to arrive... Spent many hours trying to resolve the problem.. Till I gave up and it worked miraculously the next morning!!
I have had my Lumia 900 UK model for 2 days now (this is my 2nd handset) and have had the same problem appear on this one as I had on the 1st. I returned the first for a different problem though.
This issue is that the Nokia Collection and Orange Selection menus have disappeared from my Marketplace and I cannot install any of the Nokia App (ie CNN or EPSN) or Orange App which I could install when those options were there.
This started yesterday when I put a T-Mobile pre-pay/PAYG sim in the handset in an attempt to activate a 1-year free internet offer (different story altogether). When I put the Orange sim back, the marketplace no longer had the 'Orange Selection' available. The Nokia collection was still there.
So, last night I though I'd try a phone reset and see if that fixed it. It was a 1 day old phone so I was only really wiping 5 text messages. However, after the reset I lost the Nokia apps from the marketplace too. I reset again and still no change. I've used the ReInstaller app to get everything back on my phone, BUT any of the Nokia or Orange apps refuse to install, with the 'this app is not for your handset' message displayed on the marketplace page for the app.
So, I'm hoping this has been a regular problem for which the XDA collective have a solution for. Please help.
I'll post the same on the Lumia 800 forum and that device has been here in UK for months and may have more readers, but any help from 900 owners is hugely appreciated.
Thanks,
DC
This is happening to a few people. I think it has to do with the backend changes on the server going on by both Microsoft and Nokia. My girl lost her Nokia apps for about 2 weeks before they randomly reappeared. Over on the WPCentral forums somebody posted a fix, though I never tried it. They said to go into the XBLive hub, go into the marketplace from there, browse around, go back out, and it supposedly fixes it. I've never tried and you can go over there to see if I missed any steps.
Embarrasingly, a simple sync with my PC and Zune has fixed this.
Thanks.
DC
DavidC1980 said:
Embarrasingly, a simple sync with my PC and Zune has fixed this.
Thanks.
DC
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something to keep in mind. The marketplace is divided into multiple parts. No, I'm not talking about apps, games, music. I'm talking about storefronts. You have a few...first, the windows phone marketplace...the base model. Then you have the oem model...for the nokia's and samsungs of the world. Then the carrier marketplace, for the oranges and ATT's of the world. Not every oem or carrier has a storefront.
My guess is the swapping of seems impacted the activation sequence, disrupting the population of the acceptable combinations of marketplaces.
Many people have noticed the lumia seems to have many situations where response appears slightly delayed. Activation is one of them. Most likely the correct combination of marketplaces would have appeared anywhere from a few hours, to a few days, as mentioned above. When connecting to the PC and Zune, you simply synced with hard wired drivers that reached to the low level bootloaders to recognize the who and what of the device. This is the same sequence used when checking for updates. Eventually it would have occurred at the ota level too...during whatever the WP recheck sequence currently is.
Hi Guys when i try to download any app thru marketplace, i get "windows live id service unavailable" error pop up. i've seen somewhere that the only choice is to reset the phone, but i've too many things inside n i'm too lazy to backup... anyway to sort this w/o hard-reset the phone??
darren486 said:
Hi Guys when i try to download any app thru marketplace, i get "windows live id service unavailable" error pop up. i've seen somewhere that the only choice is to reset the phone, but i've too many things inside n i'm too lazy to backup... anyway to sort this w/o hard-reset the phone??
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The service is probably down for maintenance or...for a problem. This does occurs occassionally with any service...and should be back up by the time you read this.
Gosh, I hope you don't take this as proof that Microsoft is abandoning the Lumia 900 and Nokia in general.
actually the problem presisted for 2days, but once i hard reset the phone yesterday, everything goes back to normal, this is actually the 2 time i've done this with the phone... abit frustrating, but still, i like the phone for the design
darren486 said:
actually the problem presisted for 2days, but once i hard reset the phone yesterday, everything goes back to normal, this is actually the 2 time i've done this with the phone... abit frustrating, but still, i like the phone for the design
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that is interesting. That should not happen at all. Unless you're logging in , or attempting to log in with a different id, marketplace should use your core login. If you remember, if this happens again, let me know. I have some contacts in WP support at ms.
thanks! will inform you if i have any issue again, but luckily, no issue till now after the reset
Hi,
Its weird that there's no thread and nobody mentioned the market place issue on wp7 for few days ago i wasn't able to download anything now Microsoft have this app. (Refresh marketplace) to solve this issue but it didn't i have followed the step by step guide and it didn't help. now i have done a hard reset to my phone of curse i lost everything now i have installed the refresh marketplace app. again and still nothing .....any ideas guys on this issue?
thanks
I am also facing this trouble for more then a week.......
Searched a lot for solution but in vain......
If anyone had any solution please suggest us too.............
hmm, I had issues a while back but they are not related, I did however get that refresh marketplace app pop up, on my first attempt at installing it my original problem prevented it installing, that's kind of irrelevant though, after I fixed my issue the refresh app appeared once again BUT has since vanished without me installing it.
I wonder if this is an app that 7.8 needs and isn't quite ready for 7.5 or something like that.
I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.
hmmm Strange. can it have something with the Windows Live ID problems that was before. some of the Windows Live IDs have also had some errors a while ago. Microsoft has a bunch of stuff to do now with WP 8 and WP 7.8 preparing. i think this is only a little bug which will go away in few days or weeks. but weeks is sometimes to long, i now.
toolsche said:
I now have the same issue after reactivating my HTC Mozart after some time of not using it. I installed the "Refresh Marketplace" app but marketplace still doesn't work. Right now I'm trying the last hint before hard resetting: Restart, activate data connection and power plug the device for at least 24 hours while keeping the marketplace app open.
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Hi toolsche, did it solved your problem after resetting???
Was playing around with OSBuilder and the 8858 dumps and kept having what sounds like the same issue with every rom I created. Being a noob I figured I was including an unnecessary package or missing a package somewhere. Tried everything including the refresh marketplace app and changing live i.d. What was strange was the "icons" for the apps looked newer or at least different. Wish now I had taken a screenshot.
On my Omnia 7, it was solved with a hard reset.
Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....
NMBNMB said:
Hardreseting is actually heart breaking......
Wish if some senior/serious member can suggest workaround....
I know many user are facing same problem....
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Click to collapse
Just an update
My marketplace today started working on its on, without me hard resting or anything......
Simply just like that.....
http://forum.xda-developers.com/showthread.php?t=2026955
Unfortunately I had to hard reset my Omnia W to get Marketplace working again.