Develop Bugs

O2 woes. Dead O2 after getting it back from customer support

hey all, my XDA II O2 is dead, i have a bit of a story to tell about it too. the poor thing won't boot up past the O2 spash screen.
i was initially selling my O2 around the traps as a working unit, then someone asked me to show them landscape view, and i didn't know how. i soon found out i needed to upgrade to 2003se or 2005. so on my homage to flashing my O2's ROM. i went and tried a 2005 and some random version radio stack hoping to upgrade two things at once, then, only one worked. my OS flash was fine, but my radio ROM didn't work at all. so basically i could get into WM2003, 2003SE, 2005 fine but couldnt use my simcard.
i've tried countless times to manually fix it aswell as using the official O2 ROM update off their site. then i went and sent it to O2 customer service or whatever it's called this year . they charged me $45AUD for general service fee which included flashing the radio and OS roms up to the latest. then they ring me up one morning saying my poor O2 needs a new motherboard (somewhere between $350 - 450 i think). i asked why, they said because it wouldn't power on at all. so i tried turning it on, it didnt work all of a sudden, so to speak.
i still had to pay the $45aud and ended up without a working O2, at all.
i felt furious but helpless and tried not to have to pay the fee, but had to.
long story short, heh, i need to do something with my shell of a XDA II, either sell, sell parts, fix, find a special ROM flash that might fix it. i don't know, i've tried so hard and have gotten nowhere. so, guys, any insight in what i could/should do?? any help would be greatly appreciated. thanks! :shock:

OH OH OH also, on that note, i can't go into bootloader mode or any other mode at all, so i cant re-flash

Threaten to sue. It worked partially when you sent it to them as it would power up - they've made it worse.
Richard

hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!

damnation said:
hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!
Click to expand...
Click to collapse
If all else fails I can sell you a working mainboard for a LOT less than $400 aus but I would need to know which LCD type you have.
Richard

Threaten to have a ghay german cannibal come knocking jk

sending back to get fixed need advice on OS version

hi im gonna send my phone back because the call/answer button doesnt work very well, i have flashed the phone to original htc but on the new windows mobile 6, i have downgraded the ipl and spl so i dont have olipro. Just wanted to know if its fine to send back phone on the new os or is it prefered if it was back on wm5 instead of 6?
i dont want them complaining its my fault for the button not working well, but i do know its hardware related but you know how companies will squirm out of paying to fix their problem.
Any advice would be grateful.
Kidd

I've seen many comments in many threads about returning phones under warranty and the consensus is that IPL/SPL or ROM probably doesn't matter. Nobody seems to notice....

I bricked my 8525 a couple of months ago while out in Los Altos, CA.
Took it into the AT&T dealership near Stanford. They exchanged it no questions asked. They basically looked it over to see if it had been dropped (looking for deep scratches), and checked the fluid indicator near the battery to ensure it had not gotten wet.
I don't think they care what version the phone is running, but I'm not 100% positive.

if ur phone is htc branded then yes it is okay as u are sending it back with a official htc rom. if its another then send it back with that carriers rom. better safe the sorry.
EDIT: i see u have a htc tytn so yes dont worrry about it as long as spl and ipl are the same as original.

thanks for the advice, hopefully the wont complain about the little scratches, im abit clumsy this past few weeks. Cheers all

BT Operator Logo

Upgraded BT BB Anywhere HTC S620 to Kavana's excellent wm6.1 rom. All working great.
Anyone know how to restore BT as the operator logo instead of vodafone?

Am afraid i dont.
I have the same phone and also flashed it.
BT runs on the Vodaphone network.
Does it matter the op logo is not BT? its not like you havent invalidated ur warranty already.

No it's not a big deal really, just wondered if it could be done.

i had this issue, but strangely, a few days later, it returned to BT on its own, whereas it had said vodafone
very strange.

I've had kavana 6.1 on for a few weeks now so I don't think it's going to change now. I could always phone BT & say their logo has disappeared from the phone, I'm sure they would be helpfull...yeah right

trevaaaaaaa said:
Upgraded BT BB Anywhere HTC S620 to Kavana's excellent wm6.1 rom. All working great.
Anyone know how to restore BT as the operator logo instead of vodafone?
Click to expand...
Click to collapse
What about getting the logo off the phone body "debadge"
Thought about thinners "No it will discolour"
Brillo pad "Sounds a bit extreme"
Sticker "Bound to come off"
Any ideas hate the reminder of BT everytime i look at my phone
If you have to return phone ever make sure you reflash BT ROM http://www.mediafire.com/?sharekey=a1e428ed720bdf418c9e7c56ba37815f84a9dca793b93f60

Wish I could help with the internal operator logo. US phones don't display them.
As for the case badge, the usual remedy is rubbing it with table sugar with your fingers. If not careful, it could mar the finish, but it's the surest way to get the branding removed without harming the phone.

stylez said:
If you have to return phone ever make sure you reflash BT ROM http://www.mediafire.com/?sharekey=a1e428ed720bdf418c9e7c56ba37815f84a9dca793b93f60
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Click to collapse
Providing the phone is in a fit state to be reflashed of course, knowing my luck the phone will die one day & I won't be able to reflash before returning. Although I think if I had kept the BT **** on there another second I would have binned it anyway.

trevaaaaaaa said:
Providing the phone is in a fit state to be reflashed of course, knowing my luck the phone will die one day & I won't be able to reflash before returning. Although I think if I had kept the BT **** on there another second I would have binned it anyway.
Click to expand...
Click to collapse
I know's what you mean, i have not upgraded to Kavana, due to my phone working extremely well with a re-set and OC'd, WM6.1 looks nice but bound to use more RAM.
I'm a happy owner.
I put this together for BT users who want to re-set there device, but not void warranty by a ROM update http://www.s620.blogspot.com/ but don't know where to put it doubt BT would like me to put link on there forum???
Have linked off my blog which is on the BT anywhere links, so hope people see it anyway.

Great blog, screenshots look good, I may go down that path next.
Won't the warranty be void if they realise it's been OC'd?, come to think of it would they even check the phone if it was sent back, probably just post out another one.
Would be nice if BT released a 6.1 upgrade, I'm going to find it hard to ditch this.

trevaaaaaaa said:
Great blog, screenshots look good, I may go down that path next.
Won't the warranty be void if they realise it's been OC'd?, come to think of it would they even check the phone if it was sent back, probably just post out another one.
Would be nice if BT released a 6.1 upgrade, I'm going to find it hard to ditch this.
Click to expand...
Click to collapse
Thank you for comments
If you reset phone before going back for repair etc, then there is no trace of software install. They underclock them anyway.
What proof do they have some screenshots with a program installed
I like the way it looks and i'm far more into having a fast phone than one that looks great, but the WM6.1 builds do look amazing.
Trevaaaaaaa take look @ my security Blog also links to Multi-Media under sig.

stylez,
would you have HTC_S710_WWE_BT... ROM? I have a BT HTC S710, which needs reflashing or rebranding because by mistake after using HTC original on it, I needed to reflash, in the process I ended up with a partial reflash (S620), now my smartphone does not show anything on the screen. I have sound from key presses and two green lights on either side of ear piece.
YOSEFE

If im not mistaken, the S710 is the VOX.
You would have a better change going to the vox forum and asking them after you read around to see if one is posted.

Mikey1022 said:
If im not mistaken, the S710 is the VOX.
You would have a better change going to the vox forum and asking them after you read around to see if one is posted.
Click to expand...
Click to collapse
I have spent days on the HTC S710 posts. No one is coming out with an answer. At the moment they all point to the BT ROM for HTC S620.
BT can only take it in for repairs.
I am in a fix over this one.
7 days no phone.
YOSEFE

Is there an Official U.S. 3G ROM?

I typed in my SN on HTC.COM and it's kicks back... And I searched here on XDA and google. I have a DIAM 110 U.S. 3G version.
I hard SPL'd, upgraded to SwiftBlade 7.5 and it was working good for a day or two. Then all of a sudden in the middle of last night while I had it charging it must have done something because in the morning it was locked up and HARD RESET itself! It also mentioned something about having an unsecure program or application or something like that... The screen was all fuzzy and shaking as well... I definitely don't want to risk it hard resetting itself anymore...
I want to go back to the original shipped. Just wondering thanks.

juiceppc said:
I typed in my SN on HTC.COM and it's kicks back... And I searched here on XDA and google. I have a DIAM 110 U.S. 3G version.
I hard SPL'd, upgraded to SwiftBlade 7.5 and it was working good for a day or two. Then all of a sudden in the middle of last night while I had it charging it must have done something because in the morning it was locked up and HARD RESET itself! It also mentioned something about having an unsecure program or application or something like that... The screen was all fuzzy and shaking as well... I definitely don't want to risk it hard resetting itself anymore...
I want to go back to the original shipped. Just wondering thanks.
Click to expand...
Click to collapse
we need to know what rom was fitted first and what carrier????

liamhere said:
we need to know what rom was fitted first and what carrier????
Click to expand...
Click to collapse
HTC branded unlocked I guess...? I don't know I ordered it from EBay unlocked NAM version... I appreciate any help you can give. It's pretty much the one they sell at Best Buy.

I do not know why it is not anywhere as I looked for it also, Every other Diamond ROM that has came out from HTC always gets posted but for some reason, the only way to get it is dump the ROM and radio. Here is the closest you can get, ROM only,
http://forum.xda-developers.com/showthread.php?t=432496

yes thats the one
i was going to point you at that one too

Thanks guys will try that... I hope this will help stop my screen from bouncing and flickering after soft reset... Any ideas?

Did you try hard spl 193?

Pumpiron579 said:
Did you try hard spl 193?
Click to expand...
Click to collapse
I haven't. It's not in the HARDSPL rollup thread. Got a link?
I'm also currently in emails with HTC regarding which shipped ROM came with my device. They don't know as of yet...

Screen Issue

Evening Guys,
Got a slight problem, at some point today my phone's screen has gone a little, erm, wrong
In the perfect centre of the screen a a block has appeared measuing 2 Inch High by 1 Inch Wide, and has a oil on water effect, that section of the screen is still touch sensitive but I wonder if something has broken, the screen image is displayed OK underneath which made me wonder what has actually gone wrong ?
Any explanations ?
Also, If this is bad and I claim on my mobile insurance, I am obviously going to flash the latest official ROM to it, but I also need to return the SPL to a stock one obviously, can someone give me a link to the one I should put on, I currently have on HardSPL SPL-1.93.OliNex.
Much appreciated, this is bizzare, any help or advice would be helpful.
Many thanks.

This is an issue a few people have and some managed to get it repaired under warranty see 4WINMOBILE, HTCWIKI and HERE.
As for returning to stock ROM and SPL there is also a post (or two) on that subject. (HERE)
If you need any help returning to stock, I will offer my assistance to you.

That would be appreciated mate, if you could point me at the correct official SPL I should flash to my device that would be great.

I don't know what the vodaphone version came with but I would use 1.37 and the latest UK WWE official ROM and send it back to HTC (UK) which are based in Milton Keynes.
As long as you remove the customisation then all should be OK.
EDIT: did you see my first post for a link to the SPL info posted by cmonex

Yeah, it's a O2 device anyway, but I have a vodafone contract, purchased the device a few months ago on Ebay, got vodafone to add to my mobile insurance the day it arrived.
Been fine for months and most of today, and then that happened. Damn my luck.
Have you a link to the 1.37 Official SPL ? Or whicever the O2 one is.
EDIT: Opps, thanks for that, got what I need, I'll be ringing Vodafone in the morning to sort out the return.