hey all, my XDA II O2 is dead, i have a bit of a story to tell about it too. the poor thing won't boot up past the O2 spash screen.
i was initially selling my O2 around the traps as a working unit, then someone asked me to show them landscape view, and i didn't know how. i soon found out i needed to upgrade to 2003se or 2005. so on my homage to flashing my O2's ROM. i went and tried a 2005 and some random version radio stack hoping to upgrade two things at once, then, only one worked. my OS flash was fine, but my radio ROM didn't work at all. so basically i could get into WM2003, 2003SE, 2005 fine but couldnt use my simcard.
i've tried countless times to manually fix it aswell as using the official O2 ROM update off their site. then i went and sent it to O2 customer service or whatever it's called this year . they charged me $45AUD for general service fee which included flashing the radio and OS roms up to the latest. then they ring me up one morning saying my poor O2 needs a new motherboard (somewhere between $350 - 450 i think). i asked why, they said because it wouldn't power on at all. so i tried turning it on, it didnt work all of a sudden, so to speak.
i still had to pay the $45aud and ended up without a working O2, at all.
i felt furious but helpless and tried not to have to pay the fee, but had to.
long story short, heh, i need to do something with my shell of a XDA II, either sell, sell parts, fix, find a special ROM flash that might fix it. i don't know, i've tried so hard and have gotten nowhere. so, guys, any insight in what i could/should do?? any help would be greatly appreciated. thanks! :shock:
OH OH OH also, on that note, i can't go into bootloader mode or any other mode at all, so i cant re-flash
Threaten to sue. It worked partially when you sent it to them as it would power up - they've made it worse.
Richard
hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!
damnation said:
hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!
Click to expand...
Click to collapse
If all else fails I can sell you a working mainboard for a LOT less than $400 aus but I would need to know which LCD type you have.
Richard
Threaten to have a ghay german cannibal come knocking jk
Related
hi im gonna send my phone back because the call/answer button doesnt work very well, i have flashed the phone to original htc but on the new windows mobile 6, i have downgraded the ipl and spl so i dont have olipro. Just wanted to know if its fine to send back phone on the new os or is it prefered if it was back on wm5 instead of 6?
i dont want them complaining its my fault for the button not working well, but i do know its hardware related but you know how companies will squirm out of paying to fix their problem.
Any advice would be grateful.
Kidd
I've seen many comments in many threads about returning phones under warranty and the consensus is that IPL/SPL or ROM probably doesn't matter. Nobody seems to notice....
I bricked my 8525 a couple of months ago while out in Los Altos, CA.
Took it into the AT&T dealership near Stanford. They exchanged it no questions asked. They basically looked it over to see if it had been dropped (looking for deep scratches), and checked the fluid indicator near the battery to ensure it had not gotten wet.
I don't think they care what version the phone is running, but I'm not 100% positive.
if ur phone is htc branded then yes it is okay as u are sending it back with a official htc rom. if its another then send it back with that carriers rom. better safe the sorry.
EDIT: i see u have a htc tytn so yes dont worrry about it as long as spl and ipl are the same as original.
thanks for the advice, hopefully the wont complain about the little scratches, im abit clumsy this past few weeks. Cheers all
OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.
Have you tried a Hard Reset?
I did soft reset, and even attempted to do a hardreset. several times. nothing. I see purely a blank screen.
What worries me is that when i plug in the wall charger i do not see any of the green or orange lights turn on.
I'm trying to search if there is any way for me to have someone check the phone out?
If the cost of fixing the phone is any where near 200 dollars then i might as well just buy another phone. Something better.
But any advice i'm willing to try short of dropping it off a roof. caz i know then i'll for sure have a dead phone...
Aren't there ideas like taking battery out and plugging into computer, and stuff like that?
I think I read them somewhere on the xda wiki.
IMO.. you should call at&t tech. they will most likely replace it.. and since they cant turrn it on.. they wont know what you did. anyway its a warranty exchange.. but im not sure of the number for at&t's tech department. good luck and keep us posted
I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!
kparikh82276 said:
OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.
Click to expand...
Click to collapse
Now I know why you're not successful at flashing your device with my ROM . Sorry that I misunderstood your message.
You have to send it back for repair.
Sorry, again.
How does that happen?
m0nkm0nk said:
I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!
Click to expand...
Click to collapse
So maybe i might have over clocked my cpu?
I don't know what could have happened.
I do know i installed Schap's 3.60a ROM but i installed it both of my 8525.
So i don't think it was the ROM upgrade that could have caused it.
In the mean time I'm looking into if HTC can help me here. I don't know how this would work.
I purchased this phone unlocked on ebay, i've asked the seller if he/she can get me the original invoice to prove that the phone is under manufacturers warranty.
I'll see.
As far as AT&T is concerned, i don't know how i should approach them.
But once i get the invoice information I'll be able to do more.
In your case contact HTC, forget about AT&T especially if the phone isn't on your account. You may need to be peristent with HTC as although they prefer to do things via the carriers, there's a direct route as well. They track the warranty status by S/N.
Good luck... that sucks.
Thanks for all the support
This morning, i tried to call up my carrier.
I explained to them what i observed and how the phone just went dead.
I did not mention anything about ROM upgrades (though i was asked if i did anything to the phone) nor did i drop it or dung it in water.
I was fortunate, that the lady was nice and understanding. I was surprised to know that they have all the information based on the IMEI number.
So as it turns out i made the purchase off the internet, in june. According to the lady since i made the purchase in june i was still under warrenty. They would ship out a replacement phone.
So far this is looking good.
I didn't expect it, but i guess AT&T isn't as bad as i proclaim it to be.
But customer service and phone service are two different things.
AT&T customer service has always been nice.
But their call service and internet sucks.
But got the contract so gotta stick w/ them.
ANd i like GSM, and Tmobile really sucks here in NJ and NYC.
So i gotta stick w/ AT&T
Will follow up once i get the replacement.
So far in doing business w/ At&T - they know, so don't try to kid them. Also need not give out more information then they ask. Just answer questions simple and to the point w/a bit of humor.
MEMBER #1
Some of you may have read elsewhere that there is a problem hard-resetting the Samsung i780. I bought mine 3 days ago in NYC. All seemed fine (nice device, well specd) until I ran a regular WM6 app which by chance locked up the device (how unusual for a WM6 device). Normally i would hard reset using a combination of buttons, but couldnt find out how to do it as its not in the manual. i checked online and turns out there are numerous complaints from people with the same problem and no solution. I finally called Samsung UK who told me that there is a special number for dealing with this device, and specifically this problem. I called this number and they told me that:
(a) There is ABSOLUTELY NO WAY TO DO A MANUAL HARD RESET ON THIS DEVICE and the capability cannot be added!
(b) To get it fixed, Samsung will send me a prepaid envelope, I have to send the i780 to them, they reset it and send it back!! only takes 2-5 days (and what am i supposed to do then?)!!! But this is a WM device. it WILL lock up every so often, they ALL do. I asked 'am I supposed to send it to you every week?'. Of course, he said this is the only option. And they wont give me my money back.
(c) The best part: They have known about this problem for OVER A MONTH - which is before they started selling them!
Guys, we have been conned!
I spoke to the retailer. he claims it is not his problem. he also wont give me my money back. So im stuck with a bricked device that if I get fixed will go wrong again, and no one seems to take responsibility. Clearly its faulty design: how could they miss this?
I smell a class action suit coming...
So for all of you out there with this device, know that our model cannot be hard reset and take real care. For all of you thinking to buy this device, I wouls suggest you think long and hard about buying a device that you cannot hard reset.
Anyone with any ideas??
strange, really.. but some quy on modaco wrote:
Anyone tried this (as posted in the XDA forum)?
"with the i780 completely off, press SEND (green) + END (red) + Power ON - it will show up the hard reset confirmation."
many times... didnt work.
ekerbuddyeker said:
MEMBER #1
Some of you may have read elsewhere that there is a problem hard-resetting the Samsung i780. I bought mine 3 days ago in NYC. All seemed fine (nice device, well specd) until I ran a regular WM6 app which by chance locked up the device (how unusual for a WM6 device). Normally i would hard reset using a combination of buttons, but couldnt find out how to do it as its not in the manual. i checked online and turns out there are numerous complaints from people with the same problem and no solution. I finally called Samsung UK who told me that there is a special number for dealing with this device, and specifically this problem. I called this number and they told me that:
(a) There is ABSOLUTELY NO WAY TO DO A MANUAL HARD RESET ON THIS DEVICE and the capability cannot be added!
(b) To get it fixed, Samsung will send me a prepaid envelope, I have to send the i780 to them, they reset it and send it back!! only takes 2-5 days (and what am i supposed to do then?)!!! But this is a WM device. it WILL lock up every so often, they ALL do. I asked 'am I supposed to send it to you every week?'. Of course, he said this is the only option. And they wont give me my money back.
(c) The best part: They have known about this problem for OVER A MONTH - which is before they started selling them!
Guys, we have been conned!
I spoke to the retailer. he claims it is not his problem. he also wont give me my money back. So im stuck with a bricked device that if I get fixed will go wrong again, and no one seems to take responsibility. Clearly its faulty design: how could they miss this?
I smell a class action suit coming...
So for all of you out there with this device, know that our model cannot be hard reset and take real care. For all of you thinking to buy this device, I wouls suggest you think long and hard about buying a device that you cannot hard reset.
Anyone with any ideas??
Click to expand...
Click to collapse
Funny haha, how similar is your case to mine (98%? the only diff here is locations)
Well, yes, we already made a few post about it, I am gonna start up a page for the i780 hard reset issue soon!!
Let all "Bricked club" member join!! and Sansung, you heard us, do something..
Or else....... (We will do it our own way, haha)
see:
http://forum.xda-developers.com/showthread.php?t=380723
this is the equivalent of a hard reset
i have a i780 , dead, because flashing with drain battery, how to put mode boot ,
Go after them!
This is ridiculous! If there is a class actions suit, count me in!! I am appalled by Samsung. I switched from being a long time Palm user (who have been very supportive if the device has been faulty) to the i780 because finally I thought here is the all-in-one device I have been looking for that had all the Treo 750 lacked.
They need to recall without questions, and provide everyone with new versions. I am so pissed off right now as the device is only 2 days old ... I will spend a lot(!) of time and effort to go after Samsung.
Calm down people They have fixed the hardreset issue in an updated rom released in Asia. So the green and red button works for making a hard reset. I am sure that Samsung in Europe soon will put this in an updated roms for us Europeans. I talked to Swedish Samsung today and an update to WM 6.1 is coming late summer.
Evening Guys,
Got a slight problem, at some point today my phone's screen has gone a little, erm, wrong
In the perfect centre of the screen a a block has appeared measuing 2 Inch High by 1 Inch Wide, and has a oil on water effect, that section of the screen is still touch sensitive but I wonder if something has broken, the screen image is displayed OK underneath which made me wonder what has actually gone wrong ?
Any explanations ?
Also, If this is bad and I claim on my mobile insurance, I am obviously going to flash the latest official ROM to it, but I also need to return the SPL to a stock one obviously, can someone give me a link to the one I should put on, I currently have on HardSPL SPL-1.93.OliNex.
Much appreciated, this is bizzare, any help or advice would be helpful.
Many thanks.
This is an issue a few people have and some managed to get it repaired under warranty see 4WINMOBILE, HTCWIKI and HERE.
As for returning to stock ROM and SPL there is also a post (or two) on that subject. (HERE)
If you need any help returning to stock, I will offer my assistance to you.
That would be appreciated mate, if you could point me at the correct official SPL I should flash to my device that would be great.
I don't know what the vodaphone version came with but I would use 1.37 and the latest UK WWE official ROM and send it back to HTC (UK) which are based in Milton Keynes.
As long as you remove the customisation then all should be OK.
EDIT: did you see my first post for a link to the SPL info posted by cmonex
Yeah, it's a O2 device anyway, but I have a vodafone contract, purchased the device a few months ago on Ebay, got vodafone to add to my mobile insurance the day it arrived.
Been fine for months and most of today, and then that happened. Damn my luck.
Have you a link to the 1.37 Official SPL ? Or whicever the O2 one is.
EDIT: Opps, thanks for that, got what I need, I'll be ringing Vodafone in the morning to sort out the return.
Hi guys
I've had an o2 Ignito for the last year and its given me no trouble whatsoever.
I've tried various roms for it, all with no problems.
All of a sudden, I'm getting no signal at all. o2 confirm the phone has not been blacklisted or anything and my sim card works ok in other phones.
Any ideas?
o2 have said send it back and we'll repair it... I've got a cooked rom on there of course.
I've got a o2 stock rom called: Xda Ignit2_UK_2.10.206.1_Radio_Signed_Diamond_52.62.25.34_1.13.25.24_Ship.exe Would that be enough to get past they're security checks? Do I need to remove HardSPL 1st? I've searched the site and I can't get my head round doing it.
Thanks in advance to anyone that could help
I'm using: [WWE] Windows Revolution Manila 2.1 Edition 1.1A (23017)
Read this:
http://forum.xda-developers.com/showpost.php?p=2324829&postcount=39
Reverting to stock SPL is always the last step.....be sure tot restore stock ROM and radio first.
good luck!
Great stuff mate, thanks for that link. Don't know how I missed that.
It may be, that sticking a new rom on there might fix it. I'll let you know
glad i could help out, this one is even more clear:
http://forum.xda-developers.com/showthread.php?t=537496&highlight=warranty
lol..had to do the trick myself a few days ago having serious wifi trouble, my diamond is on his way back home now, repaired under warranty.
Nooby question time...
What was o2's ignito stock radio called?
bammy said:
I've got a o2 stock rom called: Xda Ignit2_UK_2.10.206.1_Radio_Signed_Diamond_52.62.25.34_1.13.25.24_Ship.exe
Click to expand...
Click to collapse
The stockROM you mention has a radio in it (it's the last part of the description) so when you put this on it you're good to go.
He..everybody in here is/was a noob at some point, so no worries
Worked a treat, o2 were arses getting the phone back to me, but they did
In the end it was the main board that went so that's been replaced. So new EMEI number :|
Is there an easy/cheap/FREE way of unlocking it? I'm thinking of selling it because I've lost the heart with it somewhat.
Thanks again for the invaluable help, gotta love these forums
your most welcome, but can't help you out with the unlock thingy....never had a locked phone
O2 uk dont lock their phones! i have an ignito! they are not sim locked
bammy said:
Worked a treat, o2 were arses getting the phone back to me, but they did
In the end it was the main board that went so that's been replaced. So new EMEI number :|
Is there an easy/cheap/FREE way of unlocking it? I'm thinking of selling it because I've lost the heart with it somewhat.
Thanks again for the invaluable help, gotta love these forums
Click to expand...
Click to collapse
Sell it, or get an upgrade.. Or just unlock it again. All three are just about as easy as each other. I stumbled upon a complete noob guide to flashing the other day. I think once you have a custom SPL on there you're good to do pretty much anything.