Develop Bugs

O2 woes. Dead O2 after getting it back from customer support

hey all, my XDA II O2 is dead, i have a bit of a story to tell about it too. the poor thing won't boot up past the O2 spash screen.
i was initially selling my O2 around the traps as a working unit, then someone asked me to show them landscape view, and i didn't know how. i soon found out i needed to upgrade to 2003se or 2005. so on my homage to flashing my O2's ROM. i went and tried a 2005 and some random version radio stack hoping to upgrade two things at once, then, only one worked. my OS flash was fine, but my radio ROM didn't work at all. so basically i could get into WM2003, 2003SE, 2005 fine but couldnt use my simcard.
i've tried countless times to manually fix it aswell as using the official O2 ROM update off their site. then i went and sent it to O2 customer service or whatever it's called this year . they charged me $45AUD for general service fee which included flashing the radio and OS roms up to the latest. then they ring me up one morning saying my poor O2 needs a new motherboard (somewhere between $350 - 450 i think). i asked why, they said because it wouldn't power on at all. so i tried turning it on, it didnt work all of a sudden, so to speak.
i still had to pay the $45aud and ended up without a working O2, at all.
i felt furious but helpless and tried not to have to pay the fee, but had to.
long story short, heh, i need to do something with my shell of a XDA II, either sell, sell parts, fix, find a special ROM flash that might fix it. i don't know, i've tried so hard and have gotten nowhere. so, guys, any insight in what i could/should do?? any help would be greatly appreciated. thanks! :shock:

OH OH OH also, on that note, i can't go into bootloader mode or any other mode at all, so i cant re-flash

Threaten to sue. It worked partially when you sent it to them as it would power up - they've made it worse.
Richard

hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!

damnation said:
hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!
Click to expand...
Click to collapse
If all else fails I can sell you a working mainboard for a LOT less than $400 aus but I would need to know which LCD type you have.
Richard

Threaten to have a ghay german cannibal come knocking jk

sending back to get fixed need advice on OS version

hi im gonna send my phone back because the call/answer button doesnt work very well, i have flashed the phone to original htc but on the new windows mobile 6, i have downgraded the ipl and spl so i dont have olipro. Just wanted to know if its fine to send back phone on the new os or is it prefered if it was back on wm5 instead of 6?
i dont want them complaining its my fault for the button not working well, but i do know its hardware related but you know how companies will squirm out of paying to fix their problem.
Any advice would be grateful.
Kidd

I've seen many comments in many threads about returning phones under warranty and the consensus is that IPL/SPL or ROM probably doesn't matter. Nobody seems to notice....

I bricked my 8525 a couple of months ago while out in Los Altos, CA.
Took it into the AT&T dealership near Stanford. They exchanged it no questions asked. They basically looked it over to see if it had been dropped (looking for deep scratches), and checked the fluid indicator near the battery to ensure it had not gotten wet.
I don't think they care what version the phone is running, but I'm not 100% positive.

if ur phone is htc branded then yes it is okay as u are sending it back with a official htc rom. if its another then send it back with that carriers rom. better safe the sorry.
EDIT: i see u have a htc tytn so yes dont worrry about it as long as spl and ipl are the same as original.

thanks for the advice, hopefully the wont complain about the little scratches, im abit clumsy this past few weeks. Cheers all

White-out problem - Need help!

Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom

Warranty Time !!!!
tomsenna said:
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Click to expand...
Click to collapse
Warranty time!... Unless you are good in taking the phone apart and fixing the loose wire connection, I would recommend returning the phone if still under Warranty. If out of warranty, then you have to pay to get it repaired. The warranty is for 12 months from first day of service. If you are not sure whether phone has warranty left or not, call the AT&T Phone Repair at 1-800-801-1101, and give them the IMEA number printed on the back of the phone under the battery. AT&T will then tell you if your phone is still covered or not.
Good luck..

I was afraid of that...
Thanks for your help!

A friend of mine had this happen to her JasJam. I pulled it apart as per the video instructions (http://www.youtube.com/watch?v=zsljpn74SW0) and checked all the connections were good and tight. Also, if you search these forums you will find a thread on this subject where a couple of other chips in the phone are mentioned. I made sure these were not loose, and reassembled the phone. It fixed the problem....so far. Good luck!

Get in the bootloader and check it for bad blocks (info 8). If there are some you can attempt to fix them (task 2a) provided you have Hard-SPL installed.
Not a guaranteed fix, but something to check before sending it in.

Had this problem, reflashed phone back to 'offical' tmobile rom, and sent off for repair.
Had a 24 month warrenty, so came back.
Diagnosis was 'main board failure'.
Said it had been repaired, however a brand new one was delivered

tomsenna said:
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Click to expand...
Click to collapse
If you decide to send off your 8525 for exchange make sure you flash back to OEM ( AT&T) rom. If you leave any cooked rom on they might not honor the warranty work. If you are experiencing white screen at all times, place the unit in a zip-lock plastic bag and leave in freezer for 5 minutes. then turn on and flash with AT&T Rom.

Is there an Official U.S. 3G ROM?

I typed in my SN on HTC.COM and it's kicks back... And I searched here on XDA and google. I have a DIAM 110 U.S. 3G version.
I hard SPL'd, upgraded to SwiftBlade 7.5 and it was working good for a day or two. Then all of a sudden in the middle of last night while I had it charging it must have done something because in the morning it was locked up and HARD RESET itself! It also mentioned something about having an unsecure program or application or something like that... The screen was all fuzzy and shaking as well... I definitely don't want to risk it hard resetting itself anymore...
I want to go back to the original shipped. Just wondering thanks.

juiceppc said:
I typed in my SN on HTC.COM and it's kicks back... And I searched here on XDA and google. I have a DIAM 110 U.S. 3G version.
I hard SPL'd, upgraded to SwiftBlade 7.5 and it was working good for a day or two. Then all of a sudden in the middle of last night while I had it charging it must have done something because in the morning it was locked up and HARD RESET itself! It also mentioned something about having an unsecure program or application or something like that... The screen was all fuzzy and shaking as well... I definitely don't want to risk it hard resetting itself anymore...
I want to go back to the original shipped. Just wondering thanks.
Click to expand...
Click to collapse
we need to know what rom was fitted first and what carrier????

liamhere said:
we need to know what rom was fitted first and what carrier????
Click to expand...
Click to collapse
HTC branded unlocked I guess...? I don't know I ordered it from EBay unlocked NAM version... I appreciate any help you can give. It's pretty much the one they sell at Best Buy.

I do not know why it is not anywhere as I looked for it also, Every other Diamond ROM that has came out from HTC always gets posted but for some reason, the only way to get it is dump the ROM and radio. Here is the closest you can get, ROM only,
http://forum.xda-developers.com/showthread.php?t=432496

yes thats the one
i was going to point you at that one too

Thanks guys will try that... I hope this will help stop my screen from bouncing and flickering after soft reset... Any ideas?

Did you try hard spl 193?

Pumpiron579 said:
Did you try hard spl 193?
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Click to collapse
I haven't. It's not in the HARDSPL rollup thread. Got a link?
I'm also currently in emails with HTC regarding which shipped ROM came with my device. They don't know as of yet...

HTC Service is verry bad!

Hello everyone,
I bought a NEW TP2 in august 2009. It was a nice phone I thought then. But when I closed the keyboard the phone sometimes went off. I thought updating WM6.1 to 6.5 will solved that problem, so I waited for the upgrate, but it was no succes. I put the program Rhodium Keyboard Controller from Tarkim on the device. A great program, that's make a diffence with the iPhone.
So I decribed the problem and I sent it to HTC repair. It took 2 times to resolve the problem. But I got it back with a new motherboard (and s/n). But then the volume buttons didn't work correct anymore. So the device went back (3 times) to solve that problem. Oke it can happen, the people of the servicecenter HTC are nice and polite.
But now it is not possible to use the program from Tarkim anymore. The complete device freeze all buttons will not work anymore. I also have tried to put back several backups (Spb Backup). It is not possible anymore. So I sent it back to HTC services (2 times). Included a video and a link to Tarkims program. Both times the did NOT look at the cd (still sealed). Just reset the device and sent it back.
And now the HTC service say they do not look at 3th partsoftware, end of case. I think it is a hardware failure.
So I am out of options.
Does anybody think I can solve this problem with a custom rom.
Thanx in advance,
Richard

that sucks that you have to use htc service for repairs. Verizon just gives me a new phone in one business day if it is broken.

Jamboman said:
Hello everyone,
I bought a NEW TP2 in august 2009. It was a nice phone I thought then. But when I closed the keyboard the phone sometimes went off.
Click to expand...
Click to collapse
I've seen reports where there is a little slop with the battery in the compartment. Put in a small shim to be sure its good and tight with no slop. Some even reported better battery performance with the better contact.

You need to use Rhodium keyboard controller not Raphael keyboard controller.

petard said:
You need to use Rhodium keyboard controller not Raphael keyboard controller.
Click to expand...
Click to collapse
You are right, but I do mean Rhodium, sorry.
But do anyone know or think, that the problem is a hardware or a software problem?
Thanx