Develop Bugs

My Cingular 8525 just went dead!!!!

OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.

Have you tried a Hard Reset?

I did soft reset, and even attempted to do a hardreset. several times. nothing. I see purely a blank screen.
What worries me is that when i plug in the wall charger i do not see any of the green or orange lights turn on.
I'm trying to search if there is any way for me to have someone check the phone out?
If the cost of fixing the phone is any where near 200 dollars then i might as well just buy another phone. Something better.
But any advice i'm willing to try short of dropping it off a roof. caz i know then i'll for sure have a dead phone...

Aren't there ideas like taking battery out and plugging into computer, and stuff like that?
I think I read them somewhere on the xda wiki.

IMO.. you should call at&t tech. they will most likely replace it.. and since they cant turrn it on.. they wont know what you did. anyway its a warranty exchange.. but im not sure of the number for at&t's tech department. good luck and keep us posted

I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!

kparikh82276 said:
OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.
Click to expand...
Click to collapse
Now I know why you're not successful at flashing your device with my ROM . Sorry that I misunderstood your message.
You have to send it back for repair.
Sorry, again.

How does that happen?
m0nkm0nk said:
I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!
Click to expand...
Click to collapse
So maybe i might have over clocked my cpu?
I don't know what could have happened.
I do know i installed Schap's 3.60a ROM but i installed it both of my 8525.
So i don't think it was the ROM upgrade that could have caused it.
In the mean time I'm looking into if HTC can help me here. I don't know how this would work.
I purchased this phone unlocked on ebay, i've asked the seller if he/she can get me the original invoice to prove that the phone is under manufacturers warranty.
I'll see.
As far as AT&T is concerned, i don't know how i should approach them.
But once i get the invoice information I'll be able to do more.

In your case contact HTC, forget about AT&T especially if the phone isn't on your account. You may need to be peristent with HTC as although they prefer to do things via the carriers, there's a direct route as well. They track the warranty status by S/N.
Good luck... that sucks.

Thanks for all the support
This morning, i tried to call up my carrier.
I explained to them what i observed and how the phone just went dead.
I did not mention anything about ROM upgrades (though i was asked if i did anything to the phone) nor did i drop it or dung it in water.
I was fortunate, that the lady was nice and understanding. I was surprised to know that they have all the information based on the IMEI number.
So as it turns out i made the purchase off the internet, in june. According to the lady since i made the purchase in june i was still under warrenty. They would ship out a replacement phone.
So far this is looking good.
I didn't expect it, but i guess AT&T isn't as bad as i proclaim it to be.
But customer service and phone service are two different things.
AT&T customer service has always been nice.
But their call service and internet sucks.
But got the contract so gotta stick w/ them.
ANd i like GSM, and Tmobile really sucks here in NJ and NYC.
So i gotta stick w/ AT&T
Will follow up once i get the replacement.
So far in doing business w/ At&T - they know, so don't try to kid them. Also need not give out more information then they ask. Just answer questions simple and to the point w/a bit of humor.

random crashes

my htc p3300 started to give me random crashes, hanging spontaniously without any reproducable scenario.
Sometimes it happens when the device is in power-saving mode, sometimes during connection to PC while being charged, once it gave me during the phone conversation.
The About shows:
CE OS 5.2.1238 (build 17745.0.2.3)
I can't remember which ROM it was exactly, but I downloaded it from these boards. I hate using original French versions hence I started to look for English one. Oh, and when phone boots it gives T-Mobile boot screen.
Anyways, I did a hardware reset, and it was running without a single crash for a whole day. Till this moment. It crashed again, software reset didn't work, had to do it hard way.
I contacted the vendor, and they are OK to send it for repairs, but it's gonna take around 3 weeks, plus I am not sure that they will be able to reproduce the problem, and what I am also not sure in, is that they may simply reflash the ROM with standard French version and be done with it.
So I am trying to get some help and opinions while downloading Mesche's vanilla v2 ROM to give it a final try.
Any ideas and comments are welcome
d3sp

no ideas, anyone?
I flashed with vanilla custom rom, and I only got 1-2 crashes so far..
Also when it crashes, sometimes the screen goes gray or dirty white-ish
and I can see vertical stripes on it..

I have exactly the same problem. I think the problem has to-do with cpu temprature. When its a hot day, I get it all the time. I think I am going to open it up, and check if the problem is with dirt inside.

sounds like a over heating problem, the screen usually goes dodgy if it gets too hot (same with most LCD screen products).
Do u have a program to show the temperature? (i use BatteryStatus, so get the temp from there).

thats really strange, i doubt it's a temperature that makes him sick
for example, it went dead last night, it was not hot inside my house, but the phone still went dead, so I had to hard reset it
I am facing the three weeks of horror without my artemis (( since I am out of ideas and going to send it to repair to manufacturer

d3sp said:
thats really strange, i doubt it's a temperature that makes him sick
for example, it went dead last night, it was not hot inside my house, but the phone still went dead, so I had to hard reset it
I am facing the three weeks of horror without my artemis (( since I am out of ideas and going to send it to repair to manufacturer
Click to expand...
Click to collapse
Time for a new ROM!

d3sp said:
thats really strange, i doubt it's a temperature that makes him sick
for example, it went dead last night, it was not hot inside my house, but the phone still went dead, so I had to hard reset it
I am facing the three weeks of horror without my artemis (( since I am out of ideas and going to send it to repair to manufacturer
Click to expand...
Click to collapse
Time for a new ROM!
Seriously.
It may be some software you have running on it. What all to you have? And, are you running the original ROM or a cooked ROM? You may have to warranty it if everything is stock.

shawndh said:
Time for a new ROM!
Seriously.
It may be some software you have running on it. What all to you have? And, are you running the original ROM or a cooked ROM? You may have to warranty it if everything is stock.
Click to expand...
Click to collapse
Well, i just reinstalled fresh new vanilla something ROM that I took on these very boards.
The original ROM is in French, so that's not an option for me.
And yeh, my artemis is still in warranty, so I'm going to exercise that option, I'm afraid

Compact IV Frozen on T-Mobile Splash Screen - HELP

Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?

Since you already have Hard-SPL, try first flashing a stock ROM.
See here for available ROM's: http://wiki.xda-developers.com/index.php?pagename=Diamond_Upgrades
Let us know what the results are...

Thanks for the reply.
Unfortunately I cannot get my Compact to sync with my PC in order to add a stock ROM. As I am frozen on the T-Mobile screen the Mobile Device Center does not connect to the Compacy.
Are there any work arounds?

Oh well back it goes to T-Mobile with the hope that they do not identify that the ROM has changed.

Happened to me before as well.
Start your Phone in bootloader mode. Means you hold down the Volume down button while soft resetting. Then you get to the red, green, blue, white screen. In the bottom it says "serial". once you connect to the PC it switches to "usb" and now you can flash ANY ROM you like. I replaced mine with the same ROM I had before....
Don't know what happened to cause this problem. But I got it solved that way.
Let me know if this worked....

Cheers for the reply Staty.
I was able to get the USB connection to work but after reloading the ROM the phone has gone off and stayed off. Can't get any splash screen now.

But you were able to completely reflash the ROM?
Or did it stop along the way?

Did not stop along the way. Went to 100% and was met by the finished screen on the PC. However the Compact does not turn in now.

So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?

Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.

staty said:
So you try to turn it on but nothing happens?
Did you try hooking the phone to the loading cable and then turn it on? Maybe a problem with the bettery?
Besides that I got no idea right now.
Which ROM did you reflash? The same you used before?
Click to expand...
Click to collapse
Tried hooking it up to the loading cable, the charger and still no luck.
Have no idea why it will not start-up. Do not even get the white circular light when plugged into the charger.

PanNet said:
Hi,
You must download full rom (with radio etc.), the best original. Doesn't matter which one. And hard reset after that.
Click to expand...
Click to collapse
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.

waynespa said:
Anyone able to assist. I have searched the forum.
After my compact froze I did a soft reset only to see it hang on the T-Mobile splash screen (white background, pink dots). The ROM details do not even appear in the bottom right hand corner.
I have upgraded my ROM with Hard-SPL, a Radio ROM and Dutty's 1.8 ROM but that was weeks ago.
Not even a Hard-Reset sorts it out.
Cannot see how the new ROM would be causing the problem as it has worked for a few weeks.
Luckily followed all the instructions and have 1.40 Olinex Hard-SPL on the phone. Just need to wait for home so I can plug it into my laptop. What I do from that point on will be the subject of a further search of this board later.
Any assistance?
Click to expand...
Click to collapse
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!

P.s..... Out of curiosity, Which cooked rom was you using...!

fyew-jit-tiv said:
P.s..... Out of curiosity, Which cooked rom was you using...!
Click to expand...
Click to collapse
I used Dutty's 1.8, but It is not a problem with the ROM, I'm sure of that.

fyew-jit-tiv said:
Here wot fella.... Yesterday i called t-mobile cause my mda was running kinda hot for some reason, With no effort the lady said it shouldn't be getting that hot (like she could feel the heat over the phone lol) "i'm going to send you a replacement for tomorrow morning" Today, So me thinking a refurbished phone and no screen protector, i asked if they could send me a screen protector, No she said, i'm sending you a brand new phone "in the box" so all the bits will be there.......
Brilliant i get a new mobile..... Here is the best bit....
UPS turns up this morning with a brand new phone.. the guy asks me for the old phone ONLY, didn't take back old batt, headset...etc put it in a bag and away he went......
So i get a brand new phone (BOXED) and get to keep all the old accessories.
So the moral of the story is..... RMA your mobile, tell t-mobile its over heating and pray too god you get the same woman on the phone that i did...!
Click to expand...
Click to collapse
Mine has been extremely hot for the last few days. I'm gonna phone them now.

waynespa said:
Yep done all that. Compact still dead. Changed ROM about 3 weeks ago, no problems just stopped working altogether. Was able to connect it to the PC to update ROM again but now nothing.
Not sure how having Hard-SPL on the phone is gonna help when the thing wont turn on.
Click to expand...
Click to collapse
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.

P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!

fyew-jit-tiv said:
P.P.S and remember so say its the bottom part off the phone or they may try palm you off with its "the battery"...!
Click to expand...
Click to collapse
Called them and put on my nicest charm with a young lady. She actually read out a T-Mobile notice release that said there was a known fault with the phones over-heating during charge and large downloads. It said that customers should be told that it is safe and a software update coming out soon would sort it out.
I told here the phone no longer worked and she said that they would replace but I should keep all accesories and the battery. I said that as it doesn't turn on it could be the battery and she agreed to a FULL replacement.
They are sending it to my work on Monday and will take the old one away.
Thanks for the advice, was really worried they would want it back for testing BEFORE sending out a new one and they may find my Custom ROM
All good though. Thanks again.

staty said:
Thats really wiered. Looks like there is more broken than the ROM. Did you try taking out the battery and keeping it out for a little time.
Try to turn on the phone without the battery in it - so all the power in the condensers etc. will be gone.
Keep the battery separated from the phone for a couple hours and then try it again.
I was having the trouble back then, that the more often I tried to turn the phone on while it was broken it turned off itself even quicker. after I left it without touching it an hour it took longer to turn off itself again.
Click to expand...
Click to collapse
I left the battery overnight but still no luck.
I am pretty certain it'saphone fault now and absolutely nothing to do with ROM's. T-Mobile are now thankfully taking it back.
Cheers

HTC Artemis freezes or blacks out

Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu

iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.

Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu

I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.

I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!

Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.

[Q] desire turns off when camera flash used

Hi all, I have been reading this forum for a while now, but this is my first post. I had a hero before I got the HTC desire hd, and I love both phones. But the desire hd has a problem. The phone has started turning off when I use the camera with flash. The camera is fine without the flash. Also the leds don't work with the flashlight app.
The phone isn't rooted, and hasn't been dropped etc. I have reset the phone and no difference. Any ideas. Cheers des.

some more info. The flash and the flashlight app used to work but now don't. sometimes the phone doesn't switch off when I try the camera flash, but the flash doesn't flash.
also I need to remove the battery to make the phone startup after this fault. the battery and sim card are fitted fine. The phone is about 6 weeks old sim free from handtec. I sent a email to HTC about the fault on Saturday, but have heard nothing back other than a email receive confirmation. are they usually this slow.

Sounds like a hardware fault to me. I'd return it for repair asap.

That's what I'm thinking too. Just don't want to be without the phone.. typically how long are they away for repair?

Depends if they're either gonna replace it right away or attempt to repair it. Repairing time is differnet everywhere...

Depends how busy they are and availability of parts. Unfortunately there is no way to be sure. Could be anything from 1-6 weeks.

Just to let you know HTC have arranged to collect the phone and take it for repair. 10 working days with no phone, boo.

Facing the same issue.
How was yours resolved and what was the problem according to htc?

depmesh said:
Facing the same issue.
How was yours resolved and what was the problem according to htc?
Click to expand...
Click to collapse
I had the similar problem. I fixed it by myself changing battery. It was faulthy. After changed it with another I didn't ha ve nothing problem again