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I have a T mobile branded Touch Pro 2
and the screen won't turn on. I can receive phone calls and talk on the phone using my wired headset to answer the phone
But that defeats the whole purpose of having a phone when i can't send texts or even make phone calls.
Its flashed with the Energy Rom Cookie June8 ROM
Anyways my question is When i turn it back in for a warranty exchange
, THey are mailing me a new phone and i have to ship the old one back
Do i have to flash the phone back to its stock ROM?
Thanks
:]
Yea you definetly need to flash it with the stock rom.
If you don't they will either charge you for the device for original price or make you send the warranty device back and let you keep the device that is defective/void your warranty for that device.
Don't forget to undo hardspl.
Hmmm how would i come about doing this?
I have not yet seen the stock rom on the the XDA forums and i don't know how to undo Hard SPL
Please lend me a hand
Thanks :]
Near the bottom of Post #2, there are instruction on what to do for warranty returns.
http://forum.xda-developers.com/showthread.php?t=550131
You absolutely need to flash back to stock ROM and radio, and restore SPL. First thing they do is start the bootloader and see right on there that you have HardSPLed. Then your warranty will be void, and they will charge you full price for the new phone or repair.
I ran into a bit of a problem.
Since the screen won't turn on. even at the loading screen. will they even find out?
Koomoo said:
I ran into a bit of a problem.
Since the screen won't turn on. even at the loading screen. will they even find out?
Click to expand...
Click to collapse
Presumably they will fix the screen, at which time they will notice the flashed ROM.
HMm i flashed in the stock rom provided above *thanks*
But when i try to UNDO the HARD SPL it gives me a 202 Connection Error.
ANy ideaS?
I don't know where (TMobile's a German company) you are but in the EU ALL electrical equipment sold has to, BY LAW, come with a 2yr manufacturers warranty. Within that 2yr period the manufacturer has to PROVE that what you have done has damaged the equipment. I'd say that's pretty mmuch impossible to do with unless you're doing something fairly extreme such as overclocking
K never mind Got the screen to work and surprisingly its still working since i've reflashed with the stock rom. Interesting........
UNDO hard SPL Completed.
Screen still does not turn on after it has been put to sleep.
=[
so I have the screen separation appearing on the bottom right corner of my screen. I am rooted with CM6 and wanted to know should I unroot and go back to stock before taking my phone to Sprint Service center? If so, where can I found the stock latest 2.2 to flash my phone back to stock?
Thanks for all advice and helps in advance!
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
chazglenn3 said:
I got the screen replaced on my Evo last week due to dust under the upper left corner. I took it in just like I use it...running Fresh Rom and the Riptide theme. They won't say anything about being rooted unless you are bringing the phone in for a problem that may be related to rooting. Screen seperation isn't that type of problem. They didn't even mention it.
Click to expand...
Click to collapse
so what did the do to fix the problem? they fix the screen or replace the phone?
jcarlm said:
so what did the do to fix the problem? they fix the screen or replace the phone?
Click to expand...
Click to collapse
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
chazglenn3 said:
I said in my post "I got the screen replaced on my Evo last week". They removed the screen (outer glass, bezel, digitizer and LCD are all one assembly) and put a new one on. Took about an hour.
Click to expand...
Click to collapse
Did they charge you?
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
jcarlm said:
o.k..
I need to find a rooted htc stock room that I can just flash..
I have been searching and can't find the one I need.
Links any one?
Click to expand...
Click to collapse
you need to unroot, not just flash a stock ROM... http://forum.xda-developers.com/showthread.php?t=800582 but first check if your s-on/off (read the link to find out more)
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
I called my local Sprint repair center and asked what their policy was on rooted phones. Like the OP said they didn't care as long as you aren't having software issues. If you are thinking about taking your phone in call the store and ask it won't hurt a bit. Now if you think they are going to replace your device save your self a trip and unroot first because the phone will need to be returned to stock before they will exchange it. The employees were actually impressed with what had been done with the phone and were very cool about it. Think about it they work on phones hopefully they like what they do, they think its cool too.
Sent from my EVO using Tapatalk Pro.
jcarlm said:
Forgot I had a nandroid backup saved on my computer of my phone while it still had HTC rom.
Turned out my glass on the front panel was version 1 which means my complete phone has to be replaced.
So now I will have Android 2.2 with HTC rom and will have to learn to root that. It was so easy to root when I had 2.1 but I'm sure I will be able to handle it.
New Evo on Thursday!
Hope the newer ones are better!
Any opinions on the new Evos or any thing I should know about the newer ones?
Click to expand...
Click to collapse
I rooted a new one yesterday and used unrevoked without issue. It has actually gotten easier then when i had to use adb push and all that.
Sent from my EVO using Tapatalk Pro.
So, since I am getting a new phone out of this and my phone is still rooted, should I go back to completely stock?
All I did was flash back to my very first back up with HTC stock rom.
Will just having my Evo flashed to that first backup be enough when they ship off my phone after they hand me over my new one or should I fully restock my phone?
Does the phone go back to Sprint or HTC?
fully unroot and return the phone to stock it is easy to do its like 2 steps and takes only a few minutes.
people act like it is an hour long in depth process to root and unroot your phones its 5-10 minutes to do it and better not to take chances. All it takes is for one guy having a bad day to be a **** and make a note voiding warranty etc. Also in your case now is it really worth risking having to go home and unroot it then run back out to do the swap if they need you?
just unroot (not just flash stock htc actually unroot)
[Guide]How to Unroot the evo in two steps
[GUIDE] One Click How to Root the EVO with Unrevoked 3.21
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
Ouch hope they didn't flag your account...if so your SOL unless you know someone or find a hella cool manager.
Always unroot it only takes a matter of minutes (or should) and can save you a lot of hassle.
viper1619 said:
zone23 - You're lucky... I went in today to get my button crack fixed, made an appointment, took some time off work, and the second I got in there the guy berated me for having a non-official extended battery and said they wouldn't do any work on it because its rooted - even though my problem had NOTHING to do with software.
unrooting right now and then going to a manager. generally sweet customer service... not today.
Click to expand...
Click to collapse
I've given back a few rooted phones for non-root related issues (speaker bad, kickstand won't stay in, LEDs don't work - 5 evos total so far) with no issues. Did the same with a lot of flashed TP's (12) and TP2's (2).
They can void your warranty for rooting it, sure, but they can't over the battery. Just tell him you don't know anything about it and you bought it that way on craigslist. That doesn't protect your warranty, but unless the guy has just decided to be a total d-bag they'll probably replace it anyway.
Also, the employees behind the counter are just people too. Being nice and not acting like you have a sense of self-entitlement to anything you want goes a long way. Believe me, I know first-hand. Customers' attitude factors in fairly heavily in how they get charged at the computer shop I work at because the techs set the prices on jobs.
Just be nice, don't be an a-hole yourself. If they say they won't fix it - fine. Say thanks anyway, be polite, and leave with it. Go home, unroot it, pick a different sprint store, and go complain about your original problem again. Five bucks says they'll fix it no questions asked.
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
tek818 said:
It sounds like some of you need to read the Magnuson-Moss Warranty Act. The very notion of "my entire warranty is voided because I'm rooted" is completely illegal and anyone that tries to tell you otherwise could find themselves in some legal hot water.
http://en.wikipedia.org/wiki/Magnuson%E2%80%93Moss_Warranty_Act
Click to expand...
Click to collapse
Not true, if you modify or alter a consumer product to a point that it performs significantly different than the manufacturer intended, the manufacturer is under no obligation to warranty it any longer.
I'm pretty sure this topic has been addressed many times and there is no set answer? I vaguely remember reading a legal article on it as well. It would be nice if there was an official statement made by both carriers and phone manufactures.
Sent from my PC36100 using XDA App
sitlet said:
If there is no physical damage (scratches, dents, water damage) it should be replaced for free.
While that guy was lucky, I would DEFINITELY unroot before taking it in. Rooting voids your entire warranty, and if they see it, even if your problem is hardware related and not software related, they can void the warranty and you will never get it fixed. Better safe than sorry.
Click to expand...
Click to collapse
That is not entirely true. They can not void your warrenty for issues unrelated to rooting. If you brick your rom, sure that is legit for them to do that...but if my LCD fails, and is unrelated to the rooting, then no they can not. If they try to do that, you make sure you fight it.
I had a repair center in my town refuse to fix my speaker on my mogul with low volume problem, because I had a scratch on my battery door cover. He said my warrenty was void to to "Physical damage."
After a phone call to Sprint, and apparently other complaints that service center lost thier contract with Sprint. I ended up with a touch pro 2.... (Although I just wanted my mogul fixed , I was never happy with the TP2, and bought an EVO )
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A
If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.
No need to brick the phone. Just unroot, return to stock rom, and take it in. You are still under warranty. They will likely give you a new phone and battery and charger. If they try to tell you otherwise, talk to a manager. Don't take their crap about making you pay 100 bucks for the insurance deductable, this isnt an insurance issue, its a warranty issue.
lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is useable now that I have my spare battery in it.
My phone is rooted.
My question is:
How is the best way to approach sprint regarding replacement of this phone. Since it didn't get wet, and didn't get dropped I don't think it should be an insurance replacement.
If I have to take the phone to a sprint store, is there a way I can brick this phone so they can't tell it was rooted?
Thanks
A
Click to expand...
Click to collapse
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
borrowedchief said:
If it was me, I would go completely back to stock and take it in.
Were you running a SBC kernal that does that trickle charge thing? Might have overcharged the battery.
Click to expand...
Click to collapse
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.
I am running a Fresh rom, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
I was camping and needed to get online for work, I don't usually use the tether that much..
a
I am almost certain sprint insurence covers water damage. please verify before taking my suggestion. If it does just give your evo a bath and fry it ith water damage! software tampering will be impossible to detect and if it is possible, highly unlikely.
If your going the insurance route, just report it stolen
atapia984 said:
Try this:
http://forum.xda-developers.com/showpost.php?p=14455287&postcount=20
and then take it back to a Sprint store. No need to brick your phone.
SBC K-e-r-n-e-l-s have been around for months and there has been 1-2 users with wild accusations about batteries blowing up with really nothing to back them up.
Click to expand...
Click to collapse
Thank you for pointing out my mistake. I appreciate you taking the time to correct me.
Water damge and lost or stolen u HAVE to pay the 100$ deductible. Return it to stock and u should get a free replacement or repair.
Sent from my PC36100 using XDA App
It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App
u921333 said:
It isn't a launch day EVO is it?? Because if I'm not mistaken its a one year warranty that is now up if so....
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.
Sunsparc said:
Warranty has nothing to do with in-store stuff, only pertains to batteries.
Your problem could have been caused by an SBC kernel. As a knowledgeable tech and fellow tinkerer, I'd turn you away if I caught wind of any rooting or flashing.
That being said, if you flash back to stock and unroot, your problem is covered under the ESRP portion of TEP, if you have it.
Click to expand...
Click to collapse
Excuse my ignorance, I used the youtube video to root my phone, I'm no expert by any means, what is an SBC kernel?
a
, I was also using the wireless tether for about 5 hours straight, I believe that probably had something to do with it.
Click to expand...
Click to collapse
Probably.
If your going the insurance route, just report it stolen
Click to expand...
Click to collapse
No, that's insurance fraud, and is illegal.
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
If I"m still eligible I'd like to avoid another Assurion claim, (not sure I have another left)
Do yall think the splotches on the screen are consistent with overheating?
a
frcollier said:
Exactly. Asurion will cover "any" physical damage, ie rooting phone flashing SBC kernel and the battery exploding. Go to store if they deny ESRP claim you can file ERP claim.
Sent from my HTC Supersonic. Made by HTC tuned by cyanogen.
Click to expand...
Click to collapse
Update:
sorry for the delayed response, I don't seem to get notifications to this thread even though I'm subscribed..
My work hasn't given me the time allowed to unroot my phone and **** with sprint over warranty, I'm just going to file a claim. my last one was July 8th, so this will be my 2nd in a 12 month period and puts me in good shape for further claims if necessary.
Are yall positive I don't need to brick the phone before sending it back to assurion?
They won't care that it has been rooted?
Thanks for all the info, I'll be sure to keep this thread bookmarked, because I'm sure with my luck with phones I may need to follow the un-rooting process in the future..
Also:
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck), but, alas, the last person to 'process' my claim said they were throwing in a new charger and battery too..
saweet..
any chance I'll still get a new in box phone, or is this Evo way too old for that?
Thanks
a
Are yall positive I don't need to brick the phone before sending it back to assurion?
Click to expand...
Click to collapse
Again, NO. That's insurance fraud, and it's illegal. Your phone is out of warranty, and it's broke. That's exactly what insurance is for. Just call them, tell them your phone is broke, and pay your deductible. You do not need to brick your phone, they don't care what the problem is. As long as you have a problem, and you pay the deductible, that's all they care. Intentionally bricking your phone to make a claim is illegal.
They won't care that it has been rooted?
Click to expand...
Click to collapse
No, Asurion doesn't care. Sprint DOES care, because rooting voids your warranty. But Ausurion isn't sprint, and they dont care.
They went back and forth about not being able to send me a new battery (which is what damaged the phone in the first place, likely because of the extended wifi tether in a 100+ degree truck),
Click to expand...
Click to collapse
Umm no. If you left the phone on wifi tether in a hot car in summer for over an hour, then it's YOUR fault it overheated, NOT the battery's fault.
got my phone
sent me a brand new phone.
a
AND (drum roll, while I pull the boot out of my ass)
It has 2.3.3
a.
Eat the deductable...
lordbater said:
Over the last few days I had my phone plugged into the factory charger and it over heated.
The batter actually swelled up so fat that it pushed the cover off the back. It left green splotches the size of quarters on my screen that have gotten smaller over the last few days. The phone is still acting a little crazy, but it is usable now that I have my spare battery in it.
Click to expand...
Click to collapse
Another "option"
I would reset my Droid...remove the M-SD card and eat (pay) the deductible... I know it is a warranty issue...but sometimes the lost phone scenario is the best way to get around them (Sprint) from asking too many questions about WTF happened to this phone. In whereas lies answers that will not abode well to them on you having the desired outcome; which is a new (refurbished) phone for you.
Cheers!
Spirit Wolfe
"The Original XDA Forums Wolfe"
I'm planning to take my Evo into the Sprint store tomorrow in hopes to get a new/refurbed phone. Right now I am rooted and using CM7 so my main question is should I unroot and flash a stock rom or just flash a stock rom and keep it rooted?
On to my next question. I've never had an issue with my Evo where I had to take it into the Sprint store as of yet. I pay the $7 a month for the TEP so I'm wondering if I go and explain my issue if I'd be covered for a free replacement or not.
Here's what I have going on:
- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides
- I think because of the separation/dropping my screen doesn't always display after it wakes....If I tap the phone near the power button the screen will come back usually. Otherwise I have to pull the battery and restart it
- The kickstand barely stays down. It's always popping up and is really annoying.
- Just about every call over 30 mins will have at least one dropped call...Very annoying
- Not all of my text messages get sent out....Sometimes people get them days later
Thoughts?
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
HipKat said:
I would just flash a stock ROM.
Actually, everyone should do a nandroid of their phone @ Stock immediately after rooting, just to fall back on. I use mine for Profile updates, etc.
Either way, I doubt they ever check Hboot to see if you're S-On
Click to expand...
Click to collapse
Thanks for the reply.......what Stock Rom do you suggest? I haven't used a Sense Rom in a long time so what Rom is the closest to Stock as it gets?
There is a PC36IMG you can flash thru hboot that will completely unroot and return to stock, s-on, the whole works and it only takes like 5 min to do just incase they want to give you another phone and keep your broken one.
After that I would invest in an Otterbox lol.
Sent from my PC36100 using xda premium
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
sitlet said:
ALWAYS a good idea to unroot and flash a stock rom before taking it to sprint. As we all know, rooting voids your warranty, and if they catch it, they might not fix your phone.
However, since you say you dropped your phone a lot, and the phone has physical damage, that also voids your warranty. There is a slim chance you might get a nice rep that will get you a refurb under warranty. But I can pretty much guarantee you they will say they wont fix a phone that has been dropped so much, in which case you will need to call Asurion and pay the 100 dollar deductible to get a refurb from them.
Click to expand...
Click to collapse
Unless they really examined my phone they probably wouldn't even know I've dropped it. There are some scratches on the side which could be looked at as normal wear and tear....The separation is visible if you pull on the phone too.
With that said what does the TEP actually cover? I don't want to go into the store and waste my time if they can't do much for me you know? haha
Unless they really examined my phone they probably wouldn't even know I've dropped it.
Click to expand...
Click to collapse
From your first post:
"- I've dropped it a few times and it's separating a bit between the screen and the back of the phone. And it's pretty dinged up looking on the sides"
That sounds pretty damaged to me. And yes, they WILL really examine it, thats the whole point.
With that said what does the TEP actually cover?
Click to expand...
Click to collapse
Insurance covers everything your warranty doesnt. The warranty covers manufacturer defects for one year. I.e. if your phone has no physical or water damage, it's usually a hardware defect and will be covered under the warranty. Insurance covers everything else, if you drop/break/lose/get stolen/brick by rooting, insurance will cover with the deductible.
Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!
I may be wrong but the warranty only covers the first year from purchase.
nowetdio said:
I may be wrong but the warranty only covers the first year from purchase.
Click to expand...
Click to collapse
You're right. It's one year unless extended warranty coverage was added.
Sent from my VS980 4G using xda app-developers app
open enrollment verizon 2.99$ a month
covers all hardware issues and some software/function issues... they had open enrollment a few weeks back and i got on it, had a replacement sent out, good as new.
I would also verify your credit card policy if you bought your phone with it. Sometimes they offer extended warranty.
Sent from my Galaxy Nexus using xda app-developers app
abezzilla99 said:
Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!
Click to expand...
Click to collapse
warranty only works for 1 year after purchase, if you send it to them they will send you a quote for all the repairs they will need to do. if you have home insurance phones are covered on it depending on the plan you have.