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Does anyone know the official root policy at At&t? I waited about 3 months to root my Galaxy S but I want to root and flash mine now without worrying about the warranty in case I screw it up.
Root voids warranty... Just flash back to stock for warranty purposes you can get the odin tar at wwww. Samsung- updates. Com
Sent from my SAMSUNG-SGH-I747 using xda premium
It should, but I don't think it matters.
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
mcnulty1 said:
The way I understand it goes as follows: The terms of your warranty are set by Samsung. When you bring a phone to your AT&T store to have it replaced under warranty, AT&T is simply taking that phone and returning it to Samsung for you. The Samsung warranty clearly states that rooting your phone violates your warranty.
Despite that, when I called the support number and asked several people at AT&T, all of them assured me that rooting does not void my warranty. I even made one of the people I spoke with email it to me in writing, for what it's worth. I ended up deciding that it shouldn't really matter though because:
1. It is really easy to root without tripping the counter, and
2. If you go into the store to use your warranty, do you really think the person there will know what the binary counter is, no less how to check it? And if Samsung ends up saying that your phone's warranty was voided, AT&T takes the loss, not you.
Click to expand...
Click to collapse
So if the warranty is voided according to Samsung, at&t will still replace it?
Sent from my SAMSUNG-SGH-I747
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
jeffreii said:
You can unroot/reset the flash counter so why risk submitting a phone that is rooted?
Just unroot and return it to stock first to avoid any hassle - even if some AT&T reps tell you it's ok they are not the decision makers and are OFTEN wrong/mis-informed.
Click to expand...
Click to collapse
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
WA_Bob said:
+1 - It's better to be safe then suddenly be on the hook for $600 to AT&T.
Click to expand...
Click to collapse
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
oreo918 said:
What if your phone has been rooted, and the phone will not power on at all. Will I still be able to return and be covered under warranty?
Will AT&T be able to tell that the device has been rooted if it won't power on at all? (I flashed a rom for the 19300 accidentally)
Freaking noobie move. DOH!#$%[email protected]!!
Click to expand...
Click to collapse
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
WA_Bob said:
Ouch! Well, you can only try and see but if it they tell you that "You bricked it, you bought it" you don't really have any options.
Click to expand...
Click to collapse
Luckily I am still under the Manufacturer's Warranty, and they replaced it with no problem. Although they did ask me if my device was rooted. I just told them "No" and crossed my fingers.
UItimately they replaced the phone. Thank you for you quick response.
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
If you get lucky and the AT&T employee is a good person and your phone is having a hardware issue that could never be caused by root, they sometimes don't care about your phone being rooted. It has happened toa friend of mine.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
WA_Bob said:
With any luck they'll just go straight to re-imaging it and overwrite everything without bothering to look too closely at it. Then it would be sold or made a warranty replacement as a refurb and everything will work out. I'm sure this isn't the first time someone has brought them a brick and hopefully they're not bothered enough by it to look very closely at what happened to it.
However, I would take a closer look at what ROM you're flashing on which flavor of SGS 3 this time around. Bring in more than one brick and even the slowest sales person might get to wondering!
Click to expand...
Click to collapse
I know that's right. I will DEFINITELY be putting any ROM I consider flashing under a magnifying glass before flashing away. :victory:
Thank you for your time and your response on this matter, it has been very helpful.
God Bless
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
mrush said:
I know the general consensus is that sprint wont help with bricks or replace a phone due to rooting/Modding issues... but are there any sprint employees on here who know of a loophole? I've heard some say that it is still covered in warranty. Any insight from those who have had experiences with this?
Sent from my SPH-L900 using xda premium
Click to expand...
Click to collapse
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
I have had great experience with Sprint Tech's some of which are very familiar with rooting and the XDA forum. So did you brick your phone? Maybe it can be saved. I soft bricked mine but was able to boot into recovery and flash a stock unrooted rom and was able to re-root.
Sent from the best phone on the planet, Apple take Note............
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
^this
corporate policy states rooted phones are covered.
keep in mind this may not be the case at third party retailers and that any store manager can use their discretion to protect the company.....I.e. repeated hard bricks etc
Sent from my SPH-L900 using xda app-developers app
Next1776 said:
They should not hold it against you. They are supposed to treat it as if it were stock, and follow the same procedure as any other phone that is having issues. Some techs / service centers think they are the " Gods of Stock phones" and may try to make a big deal of your "rooted" or "tampered" with device. If they do give you a hard time, just leave with your device and go to another repair center. I think in the grand scheme of things, the percentage of customers who actually root and mod their devices is very small. It would be wise of you to at least have the service and repair coverage on your phone before you go in for replacement though. If you need it added PM me for more info...
Click to expand...
Click to collapse
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
digiblur said:
Doesn't work too well if you only have one repair center for miles.
I usually just bring it back to them stock as that's all my repair center knows how to do anyways.
Sent from a little old Note 2
Click to expand...
Click to collapse
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
The insurance is very helpful, I've done this on multiple occasions. I just dont like to deal with them giving me a hard time
Sent from my SPH-L900 using xda premium
Nowadays when you deal with a broken phone you can just go online to Asurion cause they are the Insurance provider and they will ship you a refurbished phone and when you receive it you call them on the phone switch your IED # (or what ever it's called for Sprint since we dont have removable SIM cards) and then drop your busted one in the return shipping envelope and by then its done and you have your phone and it will just be shipped back to them to be disassembled. Then they will just try and salvage any parts they can for another refurbished device for another customer.
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Next1776 said:
If its bricked ( as in won't boot up or similar) most techs won't know why, or how it got that way, so they should swap it out without a problem. Stock phones get bricked too. Recovering a bricked device can be time consuming and most likely a service center will not want, or have the knowledge, to take the time to save a device instead of exchanging it.
Running over or physically breaking your device and then doing an insurance claim through Sprints insurance provider (Asurion) is kind a silly thing to do (unless physical damage makes it necessary ) because you will be paying a deductible. A bricked non physically damaged unit can be swapped out at no charge if you have the Service and Repair coverage or TEP coverage.
JMHO...
Click to expand...
Click to collapse
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Tw1sted247 said:
I wasn't recommending physically breaking it either. I was just saying that if you aren't a good talker and are afraid of facing someone and don't want to do a face to face then go through asurion. I wouldn't have a problem doing so, 85% of people who work in customer service either don't have the know how or the balls to tell someone they are wrong. You would be amazed what you can get from people with confidence.
Click to expand...
Click to collapse
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
When I go into sprint I just simply unroot.. I did that with my epic 4G touch when I took it in.. Im trying to think how did the Rep even get my phone lol.. I just went in to get a note 2..But rooting came up and She was going on and on with how they don't cover rooted phones.. I was laughing inside due to the phone she was holding has been rooted so many times and it would be no way to tell
-TeaM VeNuM Like A Boss
-Galaxy Note II Edition
Direct from sprints Methods and Procedures
If the jailbreaking and modification are so extensive that the device cannot be used or triaged by the normal processes, then the device must be flagged as Red (Not Repairable) and are therefore not eligible for exchange.
Click to expand...
Click to collapse
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Darkendvoid88 said:
Direct from sprints Methods and Procedures
Basically meaning that if you come in with a totally bricked non bootable device and the boot loader shows device as modified we aren't allowed to do anything.
If the device works and is just having issues they are supposed to flash the stock software back to the phone as a resolution before doing an exchange.
Click to expand...
Click to collapse
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
00mred00 said:
interesting. I dont recall seeing that part previously.
of course though if a device doesn't boot...there really is no way to tell if it was rooted
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Maybe maybe not...it seems we may have spyware on our vanillaish devices...
http://forum.xda-developers.com/showthread.php?t=2015149
Sent from my SPH-L900 using Tapatalk 2
00mred00 said:
the problem I have with this is that physical damage claims through assurion require a deductable now. a hefty one on this phone.
when in doubt back up and unroot. it takes all of 5 minutes to do.
but as for the question at hand...they are supposed to be covered.
Sent from my SPH-L900 using xda app-developers app
Click to expand...
Click to collapse
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
I've taken obviously rooted phones for repair and never had any issues. Matter of fact on a couple of occasions I was asked for help with rooting.
Sent from my NOTEworthy smartphone
Sprint will not provide support for phones that are rooted or running 3rd party software (roms). That is to say that if you are having issues with data, apps or such and running a rooted rom you will be required to return the phone to stock before any is performed. They Justdon't havethe resources to support every software variety out there. That's not to say that mechanical failure is no longer covered. I do still recommend returning a phone to stock before bringing it into a repair center regardless of the issue. If this seems like too much trouble then perhaps rooting and customizing is not for you.
iPhones are a whole different animal however and any jail broken iPhone is no longer covered and employees have been instructed to flag the device. This is due to Apple.
Sent from my SPH-L900 using xda premium
ProCision said:
if you have insurance and you know that they are going to give you a problem then your better off just smashing it, or run it over with your car. I bought my last phone at best buy and didn't have root on it just adw (Evo LTE). When the screen broke I brought it in and they gave me a hard time telling me that it was rooted and they don't cover rooted phones. He went out of his way to tell me that they do cover jail broke iphones though.. I then had to get his supervisor over and show her that it was not rooted and asked her if it was store policy to get there customers a hard time. 30 f n days later I got my phone back with a new screen.
Click to expand...
Click to collapse
Best who? Never... Oh wait. That's the store, the mobile dept specifically, that I have vowed to never spend another dime in. Treated like trash twice... Not again.
Sent from a little old Note 2
Tw1sted247 said:
Just asking did you even read THE VERY FIRST sentence of the post you quoted? I stated that I was NOT recommending to physically break it. Then you proceed to quote the post and say the problem you have with the stated method is physical damage claims have a deductible... ?
Click to expand...
Click to collapse
you made reference to a broken screen and to asurion ...deductible applies
all I am saying
schale01....the information you are posting is incorrect in regards to corporate repair stores. the policy was chamged last year to cover rooted phones
Sent from my SPH-L900 using xda app-developers app
Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK
baalatin said:
Hi,
I got a Samsung Galaxy S4 from T-Mobile. I got a problem with that it switched off automatically and did not turned on. When I took that to store, they removed the back case, removed the battery and put it back. It started to work fine. But they processed an exchange.
I received a exchange device without back case and battery. They wanted me to use the back case and battery from old device and send back the old device.
I am not sure if it is a refurbished device or not. how to find it out? I tried with #RTN# and LaunchPro methods. nothing worked out.
Appreciate the help..
Thanks
JK
Click to expand...
Click to collapse
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Yes. It has the stickers on the screen. But it does not have the back cover and battery.
einrae214 said:
It is a refurbished device with it coming from tmobile. Does it have all stickers on it like a new device would.
Sent from my GT-I9505 using xda premium
Click to expand...
Click to collapse
Not necessarily, if there havent been enough returns to be refurbished yet, because its only been out a short time, they will send out new ones in plain packaging.
I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
baalatin said:
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
Click to expand...
Click to collapse
Er, turn old phone on with battery, plug it into a USB port. Any powered USB port. Leaving it plugged in, remove the battery. Phone will stay on. Turn new phone on. there, you got two 'on' phones.
I'd use Titanium Backup to get all data from old one to new one, personally. but I'm sure there's other methods out there. :good:
baalatin said:
I asked the customer care and asked if it is a refurbished one. They told it is a brand new one. As long as it does not cause any problem, I am fine. But it is nice to find if it is refurbished or not.
And also, since they did not send the battery, I cannot move the data, contacts and files from old phone to new phone.
Is there any way to take backup of my old phone to computer like we do for iPhone?
Click to expand...
Click to collapse
Google account backsup contacts
Sent from my GT-I9505 using xda premium
If you can't tell if it's new or refurbished what's the difference?
samnada said:
If you can't tell if it's new or refurbished what's the difference?
Click to expand...
Click to collapse
Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.
Did you bother to read terms? Clearly states keep your cover and battery. T-mobile has always done this...nothing new.
And as stated, if you can't tell what's the difference?
Sent from my SGH-M919 using xda premium
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tygerchylde said:
Refurb units have a tendency to crap out early and have issues. I have had two refurb phones, a RAZR and an HTC windows phone.
The battery sucks on the RAZR, worse than it should. It overheats frequently and I used to get screen temperature warnings while watching a video or playing a game.
The HTC's screen never did work quite right, and then it started making phantom calls after a couple of months.
I've heard almost every refurb unit has some sort of issue.
And, besides, if you had just bought a $700 phone, wouldn't you want a new one to replace the one you just bought,.
Click to expand...
Click to collapse
Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html
samnada said:
Bunk. Depends on who's doing the refurbishing. I've had many refurb electronics and they've worked at least as well as new ones. If it's a refurb from a manufacturer then it's gone through another round of QA testing and is likely to have a lower failure rate overall than new units.
As I said, if you can't tell the difference then it doesn't matter. If it's obviously used then that's another matter.
http://dealnews.com/features/What-You-Need-to-Know-When-Buying-Refurbished-Electronics/637464.html
Click to expand...
Click to collapse
It greatly depends on what brand the device is. For example most of my home electronics are refurbished since they cost half the price. My wife's iPod is refurbished and I couldn't tell the difference if you put an gun to my head.
But an HTC phone on the other hand? Never again would I accept a refurbished HTC device. I had a MyTouch4G go bad and need to be replaced. T Mobile sent me a refurbished one. That broke. New refurbished one. Broken out of the box. Another refurbished one, bad screen. Another refurbished one, the camera wasn't physically installed. Then they gave me a brand new Sensation because of the trouble. It was a nightmare because HTC does a crappy job of returning their stuff.
It also depends on why the unit is refurbished. If you return a phone they can't sell it as new, even if nothing is wrong with it. So they check it out and make sure its all working then they call it refurbished. That phone is probably fine. But if its a warrant replacement because something is broken, the manufacturer might do a crappy job of fixing it. You don't want that one.
But all refurbs go in the same pile so there is no way to know if you got a return or a formally broken one.
Sent from your phone. You should be careful where you leave that thing.
Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
Sent from my SGH-M919 using XDA Premium 4 mobile app
mamdroid said:
Hello again I was wanting to change kernals and was wondering if and what I need to wipe begore and after installing the kernal the for your help
Sent from my SGH-M919 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I think you replied to the wrong thread.
But...wipe cache and dalvik before flashing the new kernel.
Then reboot. That's all you need to do.
O sorry thanks a bunch though
Sent from my SGH-M919 using XDA Premium 4 mobile app
And it won't make a difference if it's new or refurbished.
Pp.
sent from my bluetooth controlled toaster that also takes pictures.
Hello all,
This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.
stealth09 said:
Hello all,
This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.
Click to expand...
Click to collapse
The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.
Sent from my HTC6500LVW using Tapatalk
brholt6 said:
The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.
stealth09 said:
Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.
Click to expand...
Click to collapse
They should since it would be within the one year. I don't think selling a phone breaks the warranty. If you get on a chat with them they'll ask you for your info and worst case scenario is they tell you no.
Sent from my HTC6500LVW using Tapatalk
Yes, I bought mine off of Craigslist. They didn't even ask me if I was the original owner. It is under warranty and they fixed my camera issue without any problems. Took almost exactly 2 weeks to get the phone back from the day I sent it.
Sent from my HTC6500LVW using Tapatalk
HTC repair sucks!
zetsumeikuro said:
HTC repair sucks!
Click to expand...
Click to collapse
Go on...
Crawshayi said:
Go on...
Click to expand...
Click to collapse
I'll leave it at that for now. I raged at their chat for about 30 minutes before I got offered 2 more options.
I had HTC repair my camera and not only did they expedite shipping (standard overnight) the camera looks great now when taking pics, The phone looks perfect just like I sent it in. Looks brand new. The actually changed the motherboard and put a new sticker with all the new info on it.
I called them, ask if they could do something more than standard ground and had a prepaid label in my email about an hour later. I brought the phone to fedex saturday morning, it shipped to htc by monday morning 9:30am and was showing in repair at 11am then an email around 5pm that it was done and setup for fedex pickup. Received it at 230pm today.
I think their service and repair was outstanding.
I've been waiting to send my M7 in for this camera issue but now that I've picked up the M8 I was thinking about just selling it as is. It's rooted unlocked with s off.
So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.
From what I've read it seems to be hit or miss.
Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?
omgyeti said:
So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.
From what I've read it seems to be hit or miss.
Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?
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If you send it S-OFF, technically you are breaking the warranty. And that would REALLY suck for you, cause you would be without a phone for about 2 weeks and it would come back in the same condition, AND you wouldn't be able to fix it anymore afterwards. So you kinda gave birth to 3 birds with one womb.
I S-ON'ed mine when I sent it in, and luckily since this was within a week or 2 of 4.4.2 coming out, they only flashed 4.2.2 (I think. This was like 8 months ago. Whichever version is currently rootable). I would suspect that now, your phone would come with 4.4.2 + Sense 6.0, which is not rootable.
I'm considering flashing a stock rom, then doing a faux h-boot that indicates s-on and removes the unlock/development red text from the startup image.
I just worry that they might have a flash stock rom/recovery step that they do regardless of what is on the phones that get which would lock me up with an unrooted phone once I got it back.
I finally was forced to update to android 5.0.1. I updated at work but it failed halfway through and is now in a boot loop. I've tried every solution the internet can provide me. What do I do now? The device IMEI has a limited warranty until 2017. I purchased through swappa. I have original box but no documentation besides the barcode sticker on the side. Will AT&T replace this? It was their update that caused this anyway. Any experiences with this sort of thing please? I dropped a large chunk of change on this paperweight. Thanks
Wildstar34 said:
I finally was forced to update to android 5.0.1. I updated at work but it failed halfway through and is now in a boot loop. I've tried every solution the internet can provide me. What do I do now? The device IMEI has a limited warranty until 2017. I purchased through swappa. I have original box but no documentation besides the barcode sticker on the side. Will AT&T replace this? It was their update that caused this anyway. Any experiences with this sort of thing please? I dropped a large chunk of change on this paperweight. Thanks
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The first thing to do is find a local Best Buy with a Samsung Experience shop. They can reflash the firmware or send the phone in for repairs. This would be the best and easiest option. Most likely, you'll be able to get everything fixed in around an hour max.
BTW, it doesn't matter if the device was purchased from somewhere other than Best Buy!
I'm not sure if ATT will replace the phone if you didn't buy it from ATT. You can contact them to see though. Call them and tell them that you bought the device from Swappa. Though, most likely, they'll turn you away unless they have some sort of business alliance with Swappa.
Do this as a Plan B.
The third option is to get in contact with Swappa. I don't know anything about that service though. Usually in order to claim warranty, you need the device and proof of purchase. If Swappa has an online receipt, or even just an online purchase history, that should work. They most likely would just need some sort of proof that you actually bought the device from or through them. Like I said, I don't know anything about Swappa, so you'll have to contact them to get specifics of what you'd need.
When all else fails, go directly to Samsung. Again, tell them that you got the device from Swappa. Though, this would basically be like the first option, except that it would take longer.
All options except the first one may result in you getting a refurbished replacement. Just an FYI. The only way that Best Buy will give you a refurbished replacement is if they were to send the phone back to Samsung and it was replaced.
PM me if needed!
Sent from my SM-P600 using Tapatalk
spexwood said:
The first thing to do is find a local Best Buy with a Samsung Experience shop. They can reflash the firmware or send the phone in for repairs. This would be the best and easiest option. Most likely, you'll be able to get everything fixed in around an hour max.
BTW, it doesn't matter if the device was purchased from somewhere other than Best Buy!
I'm not sure if ATT will replace the phone if you didn't buy it from ATT. You can contact them to see though. Call them and tell them that you bought the device from Swappa. Though, most likely, they'll turn you away unless they have some sort of business alliance with Swappa.
Do this as a Plan B.
The third option is to get in contact with Swappa. I don't know anything about that service though. Usually in order to claim warranty, you need the device and proof of purchase. If Swappa has an online receipt, or even just an online purchase history, that should work. They most likely would just need some sort of proof that you actually bought the device from or through them. Like I said, I don't know anything about Swappa, so you'll have to contact them to get specifics of what you'd need.
When all else fails, go directly to Samsung. Again, tell them that you got the device from Swappa. Though, this would basically be like the first option, except that it would take longer.
All options except the first one may result in you getting a refurbished replacement. Just an FYI. The only way that Best Buy will give you a refurbished replacement is if they were to send the phone back to Samsung and it was replaced.
PM me if needed!
Sent from my SM-P600 using Tapatalk
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Hey, thanks a lot. This may be the single most helpful forum post I've ever read. I will drive up to BestBuy tomorrow and give it a shot. I wasn't able to flash a AT&T stock rom through Odin, but I guess it's worth a shot. I believe the flash failure was due to the AT&T bootloader being locked?
Wildstar34 said:
Hey, thanks a lot. This may be the single most helpful forum post I've ever read. I will drive up to BestBuy tomorrow and give it a shot. I wasn't able to flash a AT&T stock rom through Odin, but I guess it's worth a shot. I believe the flash failure was due to the AT&T bootloader being locked?
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Welcome!
Most likely something just went wrong during the installation. The bootloader is not a factor in this matter since all ATT Note 4s have it locked and the firmware is meant for this phone.
Now, if you had the phone rooted (permanently), installed a custom kernel and recovery, etc, then the update failure would be 100% explainable. But since you can't do any of that with this phone, then the most likely cause is just "sh1t happened" or the installation was interrupted (like battery died).
Sent from my SAMSUNG-SM-N910A using Tapatalk
Have you tried kies to reflash your phone?
floatingtrees said:
Have you tried kies to reflash your phone?
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I used Kies, Kies3 and Swap Sync or whatever to do an emergency restore. All of them failed. Kies 3 recognized the phone and was 98% done downloading the firmware and then failed.
Also i am not rooted and never attempted a root (on this phone anyway).
Good news. Just got off the phone with AT&T and they have a replacement on the way. Thanks for your help everybody. We have achieved the best case senario for me as i was having problems with the volume buttons anyway
I would consider this case solved.
Wildstar34 said:
Good news. Just got off the phone with AT&T and they have a replacement on the way. Thanks for your help everybody. We have achieved the best case senario for me as i was having problems with the volume buttons anyway
I would consider this case solved.
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Awesome! Win-win for you (I guess?)
If the volume keys were messed up, then I wonder if there was some other problems with the phone too. Ones you couldn't see... ones that prevented proper firmware installation.
Sent from my SM-P600 using Tapatalk