Develop Bugs

Should I send to warranty or bear with it?

Its my 6 month of using this phone and last week i have a touchscreen not responsive to touch problem.
It was minor, its in the center of the screen, horizontal from right to left, only a thickness of a usb cable i guess.
It is annoying since i always accidently press that region, and its not the response from the phone i expected(either nothing happen or i accidently goes into other un-intended app).
I went and asked the center, and they said minimum 2 weeks to get the phone back if I send it, or more. reading from other local users in my country, it could take months~
what do you guys will do if you in my place? send to warranty anyway and use nokia? or just bear with it until it is completely messed up?

Send it in mate. You don't want to be frustrated with your phone. And if its covered by warranty it will be worth it.
I had to send mine in 3 times. It wasn't very nice using my mums old purple Samsung, but now I have a brand spanking new HOX and couldn't be happier!
By the way, take some good close up pics of the whole phone before you send it in, (if you do send it in)incase they damage it.
Then when it comes back, take your time and inspect it very close, screen and case! :cyclops:

thanks for the reply mate. i guess i'll send it and bear without smartphones for a few weeks. how long does it take for you to get it back for each time you send out?

Send it.
But is your phone locked? If not, this could be a plroblem.

LuffyPSP said:
thanks for the reply mate. i guess i'll send it and bear without smartphones for a few weeks. how long does it take for you to get it back for each time you send out?
Click to expand...
Click to collapse
Usually takes 2 weeks repair time.

repair time usually 2-3 weeks
If your device is developer unlocked this COULD pose to be a problem
Just always mention that this problem is a hardware problem and not software
80% of the time HTC will not have any problem with it and just fix it.

thanks guys. i'm sending it tomorrow.
I had it unlocked but its RE-LOCKED now. but i'm taking my chances as i heard HTC let it go if its hardware problem. so 2-3 weeks it is. i'll be sure to mention hardware problem many times.

LuffyPSP said:
thanks guys. i'm sending it tomorrow.
I had it unlocked but its RE-LOCKED now. but i'm taking my chances as i heard HTC let it go if its hardware problem. so 2-3 weeks it is. i'll be sure to mention hardware problem many times.
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Click to collapse
Where you send to?
Edit: Can you please update me if they willing to repair it? Thanks.

Azwraith7788 said:
Where you send to?
Edit: Can you please update me if they willing to repair it? Thanks.
Click to expand...
Click to collapse
i'm sending it to an authorized dealer where i bought it from. and they are sending it to the service center on every Wednesday.
sure i'll let you know the status when the SC received the unit.

[Q] Battery dead?

Hello, my Verizon One won't seem to charge. The other day I woke up, used my phone till it was at about 85%, then topped it off back to 100% before I left as I was going to be on the road most of the day. When I took it off the charger I noticed it was a bit warm, not excessively so but noticeable. A couple of minutes later (it had been off the charger) I noticed it was getting hotter. I restarted it hoping for the problem to sort itself out. Maybe 30 minutes later the battery had dipped to 25% and the phone was very warm. I started to get worried and turned it off. Hoping that would at least postpone the problem I put it aside and didn't mess with it. About another half hour later I picked up the phone to see if it had cooled off, only to find that it was even hotter! I got very worried and actually had to hold an ice cube to the back of the phone because I'd heard of bad things happening to overheating phones. That seemed to solve the problem and the battery seemed to have finally run out because it didn't heat up anymore. I got home and tried to charge it to no avail. The thing seems to be completely dead. I was running CM 11 but I hadn't messed with any processor settings. I thought it would be a software issue because of the beta version of CM but idk after it continued to overheat after it was shut down. Does anyone have any suggestions?

Also, if I should just send it to HTC support let me know. I've been reluctant to contact them since the phone is rooted and all...

I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk

Dark Jedi said:
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Before all this CM11 worked great. No lag and everything seemed to work fine minus a couple occasional glitches. Could it be the ROM as it continued to heat when turned off?

I've had the phone on the charger for about a day now, no sign of life. What will happen if I send it to HTC support?

Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk

MJL99 said:
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?

Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Click to expand...
Click to collapse
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk

MJL99 said:
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:

Listerine611 said:
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Click to expand...
Click to collapse
The exact same thing happened to me about a month ago and I have been terrified to send it in to HTC or use my Squaretrade replacement program for fear they would figure out it was rooted and send me back my broken device with a voided warranty.
Finally I took it into verizon yesterday and they are now sending me a new one in the mail.
I have to send them my broken one after I receive the new one and I'm afraid they might detect its rooted and charge me the $600 for the new device they sent me.
Anyone gone through something similar?

Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Click to expand...
Click to collapse
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..

jpradley said:
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
Click to expand...
Click to collapse
Just got back from the VZW store, they took it but said "if any software manipulation was detected" I would be charged $300 for the refurb phone. Better than $600 but I'm kinda worried.

I believe this is associated with running a non sense based rom on the phone. There was another guy who had his phone overheat and speakers blown when he was running AOSP, and I know the overheating thing happened to multiple people. I feel like for some reason it's too risky to run AOSP because of these horror stories so if I want an AOSP feel I'll just run a GPE rom with xposed to tweak it how I like. Never had bad luck since, and I predict I won't have any in the future since these roms are made for our hardware by HTC themselves.
Sent from my HTC6500LVW using Tapatalk

Warranty Replacement 2014?

Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!

I may be wrong but the warranty only covers the first year from purchase.

nowetdio said:
I may be wrong but the warranty only covers the first year from purchase.
Click to expand...
Click to collapse
You're right. It's one year unless extended warranty coverage was added.
Sent from my VS980 4G using xda app-developers app

open enrollment verizon 2.99$ a month
covers all hardware issues and some software/function issues... they had open enrollment a few weeks back and i got on it, had a replacement sent out, good as new.

I would also verify your credit card policy if you bought your phone with it. Sometimes they offer extended warranty.
Sent from my Galaxy Nexus using xda app-developers app

abezzilla99 said:
Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!
Click to expand...
Click to collapse
warranty only works for 1 year after purchase, if you send it to them they will send you a quote for all the repairs they will need to do. if you have home insurance phones are covered on it depending on the plan you have.

[Q] HTC Repair - US

Just wanted to get other people's experience with HTC Repair. I just sent my One in to get the bottom microphone fixed. Do they have a fast turnaround and how do they ship it back? I am suffering from serious withdrawal as I've been without my phone for nearly a week now. I chose to send the phone via USPS Priority 2-day Mail and it took two days longer to get there than it should. LOL - I sent something else to TX via first class and it got there faster. Thank you USPS

Fix the bottom microphone? I didn't know there was more than one microphone.

jpradley said:
Fix the bottom microphone? I didn't know there was more than one microphone.
Click to expand...
Click to collapse
Two mics - one little hole at the bottom near the charging port. The second mic is on the back in the upper band. I believe the 2nd mic is used during speaker mode and also to assist with noise cancellation.

jpradley said:
Fix the bottom microphone? I didn't know there was more than one microphone.
Click to expand...
Click to collapse
Two mics - one little hole at the bottom near the charging port. The second mic is on the back in the upper band. I believe the 2nd mic is used during speaker mode and also to assist with noise cancellation.

HTC Repair rocks. They fixed the phone within 24 hrs and it's on its way back already. Now I just hope that UPS does a lot better shipping it back to me compared to USPS getting it to them.

Just got an E-mail from UPS:
Scheduled Delivery: 01-May-2014
Now I'm doing my best Veruca Salt "I Want It Now"
Great job HTC Repair.

I loved HTC repair. They were great and fast when I needed my speakers fixed.

dagrx8 said:
Just got an E-mail from UPS:
Scheduled Delivery: 01-May-2014
Now I'm doing my best Veruca Salt "I Want It Now"
Great job HTC Repair.
Click to expand...
Click to collapse
Excellent - this is good news. HTC Repair just set up an RMA for my One yesterday to fix my purple camera. Were you rooted with s-off and a custom ROM when you sent it back, or were you at stock?

I returned the phone back to stock, locked, and S-On to ensure it wouldn't impact my warranty claim. I was rooted and S-Off with a custom ROM for all of 3-4 weeks at most before the mic broke. Prior to that I was stock for about 5 months.

dagrx8 said:
I returned the phone back to stock, locked, and S-On to ensure it wouldn't impact my warranty claim. I was rooted and S-Off with a custom ROM for all of 3-4 weeks at most before the mic broke. Prior to that I was stock for about 5 months.
Click to expand...
Click to collapse
Very good; thanks! I'm in the process of flashing it back to stock and locking the bootloader now. I like your thought of being better safe than sorry.

Got my phone back. Works great. For reference, the didn't factory reset the phone. It still shows the last reset as the one that I did prior to sending it to them. HTC Repair did a magnificent job. I did have issues with Verizon. I switched to an old dumb phone while I waited for the phone to get repaired. Apparently they deactivated my sim and I had to go to a store and they put a new sim in the phone. Waste of a good hour of my day

Be careful with your warranty status
I just got an email from HTC asking for $200 to repair my camera hardware because it was out of warranty. I would never have flashed it back to stock and paid to ship it to them had I known I would be on the hook for what amounts to a cosmetic repair. I'm pushing back to see what I can get, but consider this a heads-up to anyone wanting to send their device to HTC for repair. Check the warranty status with them first, because they said nothing about it to me when they set up the RMA.

NicholasFarseer said:
I just got an email from HTC asking for $200 to repair my camera hardware because it was out of warranty. I would never have flashed it back to stock and paid to ship it to them had I known I would be on the hook for what amounts to a cosmetic repair. I'm pushing back to see what I can get, but consider this a heads-up to anyone wanting to send their device to HTC for repair. Check the warranty status with them first, because they said nothing about it to me when they set up the RMA.
Click to expand...
Click to collapse
Every M7VZW should still be in warranty since it hasn't even been a year since the Verizon release.

GrayTheWolf said:
Every M7VZW should still be in warranty since it hasn't even been a year since the Verizon release.
Click to expand...
Click to collapse
That's a good point. They must have some other reason that they're calling it out of warranty. I'll let you know what I hear back.

So I got on the phone with an HTC repair rep, and he was super helpful. He looked into my RMA and said that the repair tech found an "Unauthorized Operating System" installed, and that is why it was out of warranty. He asked if I was aware of this. I simply said that it was a Verizon phone and that I flashed it back to factory defaults before sending it in, so it should have the Verizon OS installed.
He checked back with the repair tech and they decided that the initial observation was made in error, and they removed the repair fee. It is now at the "In repair" status, and I am a happy man.
GG HTC - I'm glad that they were reasonable with me.

NicholasFarseer said:
So I got on the phone with an HTC repair rep, and he was super helpful. He looked into my RMA and said that the repair tech found an "Unauthorized Operating System" installed, and that is why it was out of warranty. He asked if I was aware of this. I simply said that it was a Verizon phone and that I flashed it back to factory defaults before sending it in, so it should have the Verizon OS installed.
He checked back with the repair tech and they decided that the initial observation was made in error, and they removed the repair fee. It is now at the "In repair" status, and I am a happy man.
GG HTC - I'm glad that they were reasonable with me.
Click to expand...
Click to collapse
In the future, don't tell them you "flashed it back to factory defaults". As far as they should know, you never left stock or know how to even unlock your bootloader.

GrayTheWolf said:
In the future, don't tell them you "flashed it back to factory defaults". As far as they should know, you never left stock or know how to even unlock your bootloader.
Click to expand...
Click to collapse
Good point, and good advice. Thanks!

terrible experience with HTC Repair
I mailed my HTC One on 5/02 via priority Mail, USPS showed early morning delivery May 5th.
They acknowledged getting it 24 hours later asking for $200. I paid it immediately with credit card.
3 days of nothing, then yesterday, they sent a tracking number for shipping the 8th with delivery
today the 9th. All excited to get it today after no phone for 8 days.
Then this morning, another shipping notice and different tracking # for delivery the 14th!!!.
Calling HTC is useless; they don't know what is going on at all and don't know how to find out.
This has been a f--k HTC experience.
They're lame, late, and uninformed.
I am SO OVER HTC.

michaelbsheldon said:
I mailed my HTC One on 5/02 via priority Mail, USPS showed early morning delivery May 5th.
They acknowledged getting it 24 hours later asking for $200. I paid it immediately with credit card.
3 days of nothing, then yesterday, they sent a tracking number for shipping the 8th with delivery
today the 9th. All excited to get it today after no phone for 8 days.
Then this morning, another shipping notice and different tracking # for delivery the 14th!!!.
Calling HTC is useless; they don't know what is going on at all and don't know how to find out.
This has been a f--k HTC experience.
They're lame, late, and uninformed.
I am SO OVER HTC.
Click to expand...
Click to collapse
Woah there. Generally I don't trust USPS because they suck so bad, so this might not be HTC's fault. But any large corporation has some degree of miscommunication.
The majority of feedback on HTC repair is positive, so I wouldn't worry too much.

USPS got it there in 3 days just as planned.
Problem is HTC.
HTC issues 2 different UPS(brown) shipping docs to me in 2 days after
repairs complete. That's the problem.... Second shipping info is for 5 days later than the first one.
Nobody knows how or why

[Q] Camera with purple fringing - ok to send to HTC for repair with S-off/root?

Hi guys,
So my trusty M7 finally started exhibiting the infamous purple fringing camera defect after close to two years. I thought I got lucky and got one of the original good ones, oh well. I've been busy with school and unfortunately haven't had chance to keep up with the M7 xda developments since I did S-off and root with the original exploit. I've been running the stock verizon ROM - never updated (blocked OTA update) because I need foxFi and I thought the more recent updates (kitkat) killed or crippled tether/foxFi operation.
Two questions:
1. I'd like to have send my phone to HTC to repair the camera module. A friend who did the same last fall had his phone updated to kikat and the latest official ROM. However, his was completely stock when sent in (no s-off or root, stock recovery). Is it wise for me to send in the phone as is to HTC? If not, what steps should I take?
2. I'd like to keep my existing ROM for the sole purpose of keeping FoxFi/tethering fully operational and trouble-free. Am I being completely nonsensical - do the more recent Android builds (kitkat and beyond) from Verizon really kill FoxFi/tethering?
Ideally, I'd love to have the camera repaired and keep my S-off/root status. Is this possible with sending back to HTC?
I did a search on the topic but didn't find an exact answer. If I missed it, I apologize in advance. Trying to finish grad school, and unfortunately just don't have as much free time to keep up with all the cool stuff at XDA as I used to be

I don't have any answer for you, but would like to know myself. The purple tint is the only reason I'm considering getting rid of my M7 soon.

Return to stock and lock/s-on. HTC may give you a different device, they may change the board out. If you send it in stock with s-off, it may invalidate the warranty on a worst case. If they honor the warranty, they will run their ruu and turn s-on anyway,, so just save yourself the trouble and do it yourself to avoid invalidating the warranty.
Edit: when you get your phone back, you can s-off with Sunshine and then use the old ruu's to return your phone to the old stock Rom and firmware.
Sent from my HTC6500LVW using XDA Free mobile app

My roommate sent his phone in for HTC to repair it. The CSR said for him to send it in and if they deem the camera issue is due to H/W malfunction they would repair it at no cost. He sent it in and it took over a month for him to get contact from HTC on whats going on with his device. He tried online chat, email, phone calls, and no one could give him an answer about whats going on. Another month goes by and he gets tired of waiting so he went onto his claim ticket and checked the box saying "just return my device". This is when he started to get emails, lots of emails, that they want him to pay $250 for the repair because it is out of warranty. I had him do another online chat with HTC and tell them, on htc twitter account they posted a tweet (that is no longer available) that the fix they had for the camera was software and that it WILL fix the purple hue issue. After about an hour or so the CSR wouldnt confirm HTC would fix the device so he requested for it to come back, as is and he would get just go insurance route. Another month passes and a box showed up from htc. It was his phone, or we thought it was. He hurried up and activated it and proceed to see if they fixed the issue. Once logging the IMIE into sprint site, it came back saying the phone was a Black HTC One m7 (the device is grey). Not a big deal, and we didnt think anything of it and tried out the camera. Camera worked great, and still does but now he is seeing the screen lifting off as if they forgot to glue it back down. you can almost separate the screen from the body with a finger nail or guitar pic. HTC wont offer to repair it because in the system it shows he declined the repair and wanted the device back. (they had to do something to the device because the IMIE is for a black phone not a grey one)
now i have the purple hue issue on my phone. I dont have a back up to let them have for 3 months as they figure out what parts they can pull to put into it. so i wont be dealing with their repair center. to much hassle to maybe get the phone fixed.

@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.

im_high_tech said:
@synisterwolf
I find it VERY hard to believe in your story. (Trying my best not to sound negative... lol) Because I was one of the first people people to get the M7 and I got the Purple Hue as well. From the day I sent me phone, to the time it came back repaired at my doorstep... it was about 10 days. Including shipping. My HTC rep online was so helpful and helped me send it in with ease.
Click to expand...
Click to collapse
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app

Uzephi said:
When did you send it in? Everyone has different experiences. If you read up in the international One section, you would see his story isn't too far fetched. If you used an unlock token or sent it in s-off and/or unlocked, they can in fact deny warranty claim and try to charge you for a new motherboard. (That is where the $250 charge would come from).
Sent from my HTC6500LVW using XDA Free mobile app
Click to expand...
Click to collapse
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
Well,, if you sent in shortly after the m7 was realised, HTC said up and down it was software for quite awhile. You must have sent it in after they admitted it was hardware.
Sent from my HTC6500LVW using XDA Free mobile app

im_high_tech said:
I did S-On when I sent it in, I'm sure that made my process a lot smoother. This was about exactly a year ago. My purple issue wasn't horrible at first, but it progressively became worse so after like 6 months of suffering I sent it in.
Click to expand...
Click to collapse
it was easy because it was in warranty. Mine and my roommates are both out of warranty. Even though HTC did say they would fix because they acknowledged it was in fact hardware related. I was like pulling teeth to get it done. I understand they will be fast for warrantys but the could care less if you are out of the 1 year range.
My roommates phone was never S-off or dev unlocked. he still has it 100% stock (which is weird to me) and HTC still did what they did. I guess you need to catch the right CSR on the right day or you could end up like he did. I'm not trying to persuade you not to do so. i just wanted to share the experience he had. When i couldnt get HTC to tell me they would without a doubt fix mine for free i gave up. I do have bestbuys insurance and i get a NEW device if i pay the 150 delectable. So i might wait till the last month i have on contract and pay the delectable and get the new device.

Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.

dashbored said:
Appreciate the feedback. I haven't contacted HTC yet. My phone is obviously out of warranty (got it aug 2013 I think), though I was banking on HTC taking care of the repair for free since it was a hardware defect. I don't have access to a backup phone, and at this point, I am starting to think it's not worth the trouble to send it in :-/
This is a bummer... I really like the M7.
Click to expand...
Click to collapse
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/

synisterwolf said:
its worth a shot if the devices isnt your main device. wait till you upgrade then contact HTC and have them fix it. i wish i could remember where i saw that they accepted it as a H/W problem so i have proof but i cant. only the part where they said S/W would fix it. :/
Click to expand...
Click to collapse
I said it. It is in the device F.A.Q. I will look up the support call as all calls are recorded for legal purposes. I will edit this when I get home and look up my ticket number for you.
Edit: sent PMs to you both with the support numbers as these shouldn't be shared publicly.
Sent from my HTC6500LVW using XDA Free mobile app

synisterwolf and uzephi thanks guys for the input! Got the PM uzephi. I'll definitely give this a shot whenever I do upgrade, although that might not be until August or September. The M7 is still pretty sweet even now, despite the camera issue. Honestly, if I could put in a new battery, I can see myself using the M7 as my main device for at least another year if not more.
Going on a tangent here, but it looks like I may have to with the mixed reviews of the M9 so far. I am guessing Qualcomm really messed up with 810 this time around...