Develop Bugs

Carphone Warehouse Repair Tips? (WiFi Issue, Unlocked Bootloader :(

Okay, so for some reason, yesterday my phone randomly decided to present itself with low WiFi signal. I then did a squeeze test, and to my disappointment, it boosted the WiFi bar from one to full which means its the famous hardware issue. Unfortunately, I just recently unlocked my bootloader and flashed a new ROM, which means I will probably experience issues with the warranty process
I will give the phone to CPW with latest RUU and re-locked bootloader and HOPE they don't notice the bootloader's history, or when they do, they acknowledge that software has nothing to do with this fault. I understand if they don't want to fix the phone, but I have heard horror stories of people being charged! My question is, do they fix your phone first, then charge you (and hold your phone hostage) or do they contact me first asking me if I want to go through with a fee? Because if they will hold my phone hostage, I would rather not send it to them and instead send it to my insurance people.
Many thanks in advance, any help is greatly appreciated :/
**Update**
Gave the phone in to CPW - 10 days later, they said they repaired it. All they did was a factory reset .. and delete all my data. I still have the same WiFi problem!

Usualy, they will just fix the phone if you take it to a cpw store that has a repair center instore, then it wont go anywhere near htc, and hopefully they will fix it within a few days, but if it is sent away, they will never 'hold your phone hostage', if you send it off and their ends up being a chargeable repair, they will consult with you first, and if you decline they will send the phone back to the store
source: cpw retail staff for 2 and a half years

coffmad said:
Usualy, they will just fix the phone if you take it to a cpw store that has a repair center instore, then it wont go anywhere near htc, and hopefully they will fix it within a few days, but if it is sent away, they will never 'hold your phone hostage', if you send it off and their ends up being a chargeable repair, they will consult with you first, and if you decline they will send the phone back to the store
source: cpw retail staff for 2 and a half years
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hey I've developed the same problem as well- and reading your post gave me some hope. I've got a few questions if you don't mind:
- At which circumstances will the "tech hub" send the phone back to HTC?
- If it is a chargeable repair and you decline... what happens to the phone? You said it gets sent back to the store and what do they do with it?
Thank you very much
(sorry if it seems as if I've hijacked, but I didn't want to create another thread for the same problem)

ThatNerdGuy said:
hey I've developed the same problem as well- and reading your post gave me some hope. I've got a few questions if you don't mind:
- At which circumstances will the "tech hub" send the phone back to HTC?
- If it is a chargeable repair and you decline... what happens to the phone? You said it gets sent back to the store and what do they do with it?
Thank you very much
(sorry if it seems as if I've hijacked, but I didn't want to create another thread for the same problem)
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they send it back to HTC very rarely now actually, if they need the parts they will just order them in, and software problems are usually an easy thing to fix at the repair centers
if its a chargeable repair and you do decline, then the phone will get sent back to store ready for you to collect, they do not charge for this as all transit is done within the company, so there's not delivery charge, and they don't charge for labor, so it wont cost you anything
hope it helps

I've read a post with somebody having the same issue and it was sent to HTC who repaired it for free, in fact I've read a few success stories, if your in the UK you will be fine we have strict rules and if it is not related to software they have to honour the warranty
Sent from my HTC One CMX

Thanks
Thanks for the quick replies! And thanks for reassuring me. I have just sent an email to cpw so I can have written evidence from their address confirming what you have said, and after that, I shall flash RUU, relock bootloader and send it to them *fingers crossed*

kanay2000 said:
Thanks for the quick replies! And thanks for reassuring me. I have just sent an email to cpw so I can have written evidence from their address confirming what you have said, and after that, I shall flash RUU, relock bootloader and send it to them *fingers crossed*
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keep me updated on how it goes Thanks and goodluck!!!

coffmad said:
Usualy, they will just fix the phone if you take it to a cpw store that has a repair center instore, then it wont go anywhere near htc, and hopefully they will fix it within a few days, but if it is sent away, they will never 'hold your phone hostage', if you send it off and their ends up being a chargeable repair, they will consult with you first, and if you decline they will send the phone back to the store
source: cpw retail staff for 2 and a half years
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Click to collapse
Just to highlight that carphonewarehouse do not fix HTC, IPHONES, BLACKBERRYS on site at any repair center within the company if its a hardware fault.
They do how ever flash the lastest software on htcs, blackberrys but not iPhones on site. (Software related)
If its a hardware fault the handset goes straight back to manufacture through our internal postage system.
They shouldnt notice the handset being tampered with aslong as your have reverted back to original software and relocked the bootloader.
I have had two of my one xs sent back with screen flickering and headset jack fault. Both where rooted and custome software. (Exchanged each time Through the geeksquad insurance express exchange feature )
I'm pretty sure that HTC do not reconise the WiFi issue that people have been having ad a replacment issue.
I wouldn't be suprised if they sent it back with nothing been done.
It is only certain batches that experience that issue, I have had three since launch and never had an issue with WiFi.
Source: current carphonewarehouse employee for 3-4 years.
Sent from my HTC One X using xda premium

jambotech said:
I wouldn't be suprised if they sent it back with nothing been done.
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Yup, You were right! Nothing was done except a factory reset. What should I do now? Send it back and hope for better?

[Q] BSOD after repair by HTC Europe!! Should i resend for repair?

My device had gotten the BSOD of death the week before 22nd May, so I sent it off for a repair to which it came back 'fine' on the 4th june. Having used it for a day or 2 I assumed the problem was fixed.. Mainly due to actually being able to see the screen/bootloader/booting screen! On the third day of having it I started to get graphical glitches on the screen, as show in the link below these were the kind of glitches I had on my device before it went blank. I did drain it to and then fully charge to see if that fixed it, it did I thought until saturday morning when it went back to the same BSOD problem as shown in the youtube link below.
http://forum.xda-developers.com/showthread.php?t=2083676&highlight=screen+glitch
http://www.youtube.com/watch?v=VFvABvJXDc8
This video shows the problem except the screen doesn't turn on at all, but it does show the artificats/glitches that I did get before the blackout..
TL;dr - Sent phone off for repair 22nd may, returned 4th june, thought was fixed, screen problems again 6th-8th before BSOD again...
My phone is contracted through 3 would it be best to see if they can repair it as obviously the HTC repair wasn't done correctly... or should I try get a replacement from HTC as I don't want to keep sending it off every other week to get fixed! Any advice would be appreciated

If it's under warranty, it's always advisable to send it to HTC for repairs ! If you can get a replacement, it would be awesome!

vin4yak said:
If it's under warranty, it's always advisable to send it to HTC for repairs ! If you can get a replacement, it would be awesome!
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Click to collapse
Yeah it is under warranty, I did get it repaired and returned earlier in the week.. but the problem has returned, which i think that either the display wasn't repaired or it is a motherboard problem..

Zinta said:
Yeah it is under warranty, I did get it repaired and returned earlier in the week.. but the problem has returned, which i think that either the display wasn't repaired or it is a motherboard problem..
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Click to collapse
More than likely now they've sent it back and the problem persists they'll choose one of two options, replace the motherboard or simply give you a new device.
Either way it will be the same as a completely new device so I'd send it back to HTC first.

Wilks3y said:
More than likely now they've sent it back and the problem persists they'll choose one of two options, replace the motherboard or simply give you a new device.
Either way it will be the same as a completely new device so I'd send it back to HTC first.
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Click to collapse
Having looked at my fastboot screen from the repair it is back to locked instead of relocked, which makes me think they did replace the motherboard as I got a new IMEI but the screen stayed the same.. I've sent a ticket to them and posted on their Facebook just waiting for a reply...
Edit: Phone is now getting picked up tomorrow between 12 and 5 and fault correctly described this time so hopefully will be good as new soon

I know double posts aren't in line with the rules but I thought that has its been over 2 weeks since I posted it.....
So yeah it is still at the repair centre, apparently waiting for a part for a replacement... I think end of july i might get it back Anyone else experienced anything like this?

Camera purple/blue/red tint problem

Hello all,
This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.

stealth09 said:
Hello all,
This problem occurs when taking pictures when there is less light. From what I have read the only way to fix this is to send the phone to HTC for a hardware repair. However, I had bought this phone second-hand from someone online. How could I use the warranty now? Please advise.
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Click to collapse
The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.
Sent from my HTC6500LVW using Tapatalk

brholt6 said:
The phone should still be under warranty. Just get on a chat with HTC and get a repair ticket set up and you'll be good to go.
Sent from my HTC6500LVW using Tapatalk
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Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.

stealth09 said:
Thanks for your reply, but will they accept it if I am not the original buyer of the phone? I bought it second-hand from Gumtree.
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Click to collapse
They should since it would be within the one year. I don't think selling a phone breaks the warranty. If you get on a chat with them they'll ask you for your info and worst case scenario is they tell you no.
Sent from my HTC6500LVW using Tapatalk

Yes, I bought mine off of Craigslist. They didn't even ask me if I was the original owner. It is under warranty and they fixed my camera issue without any problems. Took almost exactly 2 weeks to get the phone back from the day I sent it.
Sent from my HTC6500LVW using Tapatalk

HTC repair sucks!

zetsumeikuro said:
HTC repair sucks!
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Go on...

Crawshayi said:
Go on...
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I'll leave it at that for now. I raged at their chat for about 30 minutes before I got offered 2 more options.

I had HTC repair my camera and not only did they expedite shipping (standard overnight) the camera looks great now when taking pics, The phone looks perfect just like I sent it in. Looks brand new. The actually changed the motherboard and put a new sticker with all the new info on it.
I called them, ask if they could do something more than standard ground and had a prepaid label in my email about an hour later. I brought the phone to fedex saturday morning, it shipped to htc by monday morning 9:30am and was showing in repair at 11am then an email around 5pm that it was done and setup for fedex pickup. Received it at 230pm today.
I think their service and repair was outstanding.

I've been waiting to send my M7 in for this camera issue but now that I've picked up the M8 I was thinking about just selling it as is. It's rooted unlocked with s off.

So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.
From what I've read it seems to be hit or miss.
Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?

omgyeti said:
So I did some Googling in order to get an answer as to whether I can send my phone in for this fix without getting it back unrooted/S-On.
From what I've read it seems to be hit or miss.
Anyone reading this sent one in that was S-Off, only to have it come back stock/S-On?
Click to expand...
Click to collapse
If you send it S-OFF, technically you are breaking the warranty. And that would REALLY suck for you, cause you would be without a phone for about 2 weeks and it would come back in the same condition, AND you wouldn't be able to fix it anymore afterwards. So you kinda gave birth to 3 birds with one womb.
I S-ON'ed mine when I sent it in, and luckily since this was within a week or 2 of 4.4.2 coming out, they only flashed 4.2.2 (I think. This was like 8 months ago. Whichever version is currently rootable). I would suspect that now, your phone would come with 4.4.2 + Sense 6.0, which is not rootable.

I'm considering flashing a stock rom, then doing a faux h-boot that indicates s-on and removes the unlock/development red text from the startup image.
I just worry that they might have a flash stock rom/recovery step that they do regardless of what is on the phones that get which would lock me up with an unrooted phone once I got it back.

ASUS Service for touchscreen problems (warranty)

Hello guys i sended like a 3days ago my nexus 7 2013 to Asus ,under warranty ofcourse because i had the grounded touch screen problems ,they got the tablet on the morning of 10/03/2014 and they delivered to send it back to me today on late afternoon on 11/03/2014 ,do you think there is any change they done something with this to repair it? or they just send me the tablet like it was before, i ask because they had it only for 1.5 day... ,i don't see any mail so i can ask them what they done and why the send it that quick. anyone had any experience with this?

With the proper tools (which they have) you can change the screen/digitizer in less than an hour. EDIT: That's from my experience. I've never done a warranty repair, but that's my rationalization to the quick send out. Depending on how close you are to the repair facility.

In reality, the replacement of any faulty part in the official service facility done by a qualified technician takes only several minutes,so assuming they did not have many orders before yours, it's possible that they could've replaced the screen.
In Nokia care center it took the guy 5 minutes to change all the hardware keys of my Lumia phone, which just like the nexus is sealed(user can't access battery).
Sent from my Nexus 7 using XDA Premium 4 mobile app

They did a hard reset and sended me back with the same ground issue on the display ,the display still loose touches when its not touching my body or not in my hands,what i should do send it back again?! Send the a new message in service and a complain message and post a video i just took from the same issue on my tablet!

I'm not sure where you live, but if you're in the EU, if you return it twice for the same issue and they don't fix it, they have to replace your tablet. When did you buy it? Write a letter of complaint to accompany the tablet to the the service center, saying that this is a common hardware issue, reported by many users on the internet.
Sent from my Nexus 7 using XDA Premium 4 mobile app

I live in Greece so i'm inside EU ,the tablet went to czech republic Asus service. I already send them a complain message plus a new message to support and i wait for an answer ,i did send them a video i took to show them exactly the problem. Oh plus they even did a small scratch at the bottom of my tablet! and i did took a picture and show them what they did. I bought it on late december so im still under one year warranty

I Sended my tablet for repair for the touchsreen grounded issue SECOND time and they had my tablet this time for 28days ,today the told me the send it back to me and the replaced this ME571K SUB_BD./AS http://www.asusparts.eu/Asus-90NK0080-R11000

Please keep us posted, I am highly interested to what extend they are able to fix the problem.

they didn't fix it in the last time and plus they damaged the frame of my nexus 7,seems some dude try to open it with a srewdriver and a plastic part is broken now, i send it again third RMA.....

I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).

spiked_mistborn said:
I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).
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From my bad experience so far... keep it if it's not a big deal,mine was a big deal and became a bigger

Burn in

So I got my moto Z2 force 6mo ago at t-mobile rooted, TWRP, stock rom. No problems at till the screen has pretty bad burn in at the top and bottom of the screen. So Motorola is going to replace my phone with very little effort on my part trying to encourage them. Now I have a problem once I unroot and go back to stock and lock bootloader there's this software change screen. My question is if I send it in will they still replace it or not. I don't want to waste my time if they will not. So if anyone has tried please let me know. I all ready got the shipping lable so I'm kinda on a time crunch. Oh yeah the only thing they ask is if there was liquid damage or if the phone was damaged in a drop. Thanks Guys.b

The second you unlock your bootloader your warranty is voided, so if your trying to get it repaired using warranty it's not going to happen. Relocking your bootloader doesn't make your warranty valid again.

asislife20 is right. Only thing I think could happen is if Motorola/Lenovo act like HTC and see it as a hardware defect and still replace it. I was lucky and was able to warranty out my unlocked M7 due to it having a known hardware defect. Burn in is a grey area at best since I don't know many people who have it. My Z2 has been in service for over a year and doesn't have any burning.
Most of the time companies will know if it is a warranty due to unlocking (like breaking your partition table) or hardware (like the purple camera issue on the M7). Hardware defects are usually warrantied. I'd call them back and make sure

Well I FedEx it today so I will know in a few days. They gave me the option to send me a new one then after I got it I could send mine back but they were going to put a 500$ hold on my account but I opted to send it first then get the replacement once they get my old one. The root has nothing to do with screen burn anyhow. It's a great phone for power and it's not a Samsung or Apple, everyone I know has sold out to those two it's sad there are much better phones out there but most people are to goofy to try them out.

I will for sure let ya guy know witch ever way it goes. It's overnight shipping so Ill know soon. Fingers crossed.

McRoberts said:
I will for sure let ya guy know witch ever way it goes. It's overnight shipping so Ill know soon. Fingers crossed.
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I have had motorola replace a phone even tho I had previously unlocked the bootloader I didnt bother to relock it since they already know its been unlocked, got a new phone anyway

The repair order online says exchange and they sent me an email saying that the problem was resolved. so its looking good. I just want my phone back this Honor 6x doesn't cutting it.

The sent me a new Moto z2 force today. No questions asked in the end. Took 7 days but there's nothing like a new phone to break in. Thanks for the responses.