Develop Bugs

Carphone Warehouse Repair Tips? (WiFi Issue, Unlocked Bootloader :(

Okay, so for some reason, yesterday my phone randomly decided to present itself with low WiFi signal. I then did a squeeze test, and to my disappointment, it boosted the WiFi bar from one to full which means its the famous hardware issue. Unfortunately, I just recently unlocked my bootloader and flashed a new ROM, which means I will probably experience issues with the warranty process
I will give the phone to CPW with latest RUU and re-locked bootloader and HOPE they don't notice the bootloader's history, or when they do, they acknowledge that software has nothing to do with this fault. I understand if they don't want to fix the phone, but I have heard horror stories of people being charged! My question is, do they fix your phone first, then charge you (and hold your phone hostage) or do they contact me first asking me if I want to go through with a fee? Because if they will hold my phone hostage, I would rather not send it to them and instead send it to my insurance people.
Many thanks in advance, any help is greatly appreciated :/
**Update**
Gave the phone in to CPW - 10 days later, they said they repaired it. All they did was a factory reset .. and delete all my data. I still have the same WiFi problem!

Usualy, they will just fix the phone if you take it to a cpw store that has a repair center instore, then it wont go anywhere near htc, and hopefully they will fix it within a few days, but if it is sent away, they will never 'hold your phone hostage', if you send it off and their ends up being a chargeable repair, they will consult with you first, and if you decline they will send the phone back to the store
source: cpw retail staff for 2 and a half years

coffmad said:
Usualy, they will just fix the phone if you take it to a cpw store that has a repair center instore, then it wont go anywhere near htc, and hopefully they will fix it within a few days, but if it is sent away, they will never 'hold your phone hostage', if you send it off and their ends up being a chargeable repair, they will consult with you first, and if you decline they will send the phone back to the store
source: cpw retail staff for 2 and a half years
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Click to collapse
hey I've developed the same problem as well- and reading your post gave me some hope. I've got a few questions if you don't mind:
- At which circumstances will the "tech hub" send the phone back to HTC?
- If it is a chargeable repair and you decline... what happens to the phone? You said it gets sent back to the store and what do they do with it?
Thank you very much
(sorry if it seems as if I've hijacked, but I didn't want to create another thread for the same problem)

ThatNerdGuy said:
hey I've developed the same problem as well- and reading your post gave me some hope. I've got a few questions if you don't mind:
- At which circumstances will the "tech hub" send the phone back to HTC?
- If it is a chargeable repair and you decline... what happens to the phone? You said it gets sent back to the store and what do they do with it?
Thank you very much
(sorry if it seems as if I've hijacked, but I didn't want to create another thread for the same problem)
Click to expand...
Click to collapse
they send it back to HTC very rarely now actually, if they need the parts they will just order them in, and software problems are usually an easy thing to fix at the repair centers
if its a chargeable repair and you do decline, then the phone will get sent back to store ready for you to collect, they do not charge for this as all transit is done within the company, so there's not delivery charge, and they don't charge for labor, so it wont cost you anything
hope it helps

I've read a post with somebody having the same issue and it was sent to HTC who repaired it for free, in fact I've read a few success stories, if your in the UK you will be fine we have strict rules and if it is not related to software they have to honour the warranty
Sent from my HTC One CMX

Thanks
Thanks for the quick replies! And thanks for reassuring me. I have just sent an email to cpw so I can have written evidence from their address confirming what you have said, and after that, I shall flash RUU, relock bootloader and send it to them *fingers crossed*

kanay2000 said:
Thanks for the quick replies! And thanks for reassuring me. I have just sent an email to cpw so I can have written evidence from their address confirming what you have said, and after that, I shall flash RUU, relock bootloader and send it to them *fingers crossed*
Click to expand...
Click to collapse
keep me updated on how it goes Thanks and goodluck!!!

coffmad said:
Usualy, they will just fix the phone if you take it to a cpw store that has a repair center instore, then it wont go anywhere near htc, and hopefully they will fix it within a few days, but if it is sent away, they will never 'hold your phone hostage', if you send it off and their ends up being a chargeable repair, they will consult with you first, and if you decline they will send the phone back to the store
source: cpw retail staff for 2 and a half years
Click to expand...
Click to collapse
Just to highlight that carphonewarehouse do not fix HTC, IPHONES, BLACKBERRYS on site at any repair center within the company if its a hardware fault.
They do how ever flash the lastest software on htcs, blackberrys but not iPhones on site. (Software related)
If its a hardware fault the handset goes straight back to manufacture through our internal postage system.
They shouldnt notice the handset being tampered with aslong as your have reverted back to original software and relocked the bootloader.
I have had two of my one xs sent back with screen flickering and headset jack fault. Both where rooted and custome software. (Exchanged each time Through the geeksquad insurance express exchange feature )
I'm pretty sure that HTC do not reconise the WiFi issue that people have been having ad a replacment issue.
I wouldn't be suprised if they sent it back with nothing been done.
It is only certain batches that experience that issue, I have had three since launch and never had an issue with WiFi.
Source: current carphonewarehouse employee for 3-4 years.
Sent from my HTC One X using xda premium

jambotech said:
I wouldn't be suprised if they sent it back with nothing been done.
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Click to collapse
Yup, You were right! Nothing was done except a factory reset. What should I do now? Send it back and hope for better?

Should I send to warranty or bear with it?

Its my 6 month of using this phone and last week i have a touchscreen not responsive to touch problem.
It was minor, its in the center of the screen, horizontal from right to left, only a thickness of a usb cable i guess.
It is annoying since i always accidently press that region, and its not the response from the phone i expected(either nothing happen or i accidently goes into other un-intended app).
I went and asked the center, and they said minimum 2 weeks to get the phone back if I send it, or more. reading from other local users in my country, it could take months~
what do you guys will do if you in my place? send to warranty anyway and use nokia? or just bear with it until it is completely messed up?

Send it in mate. You don't want to be frustrated with your phone. And if its covered by warranty it will be worth it.
I had to send mine in 3 times. It wasn't very nice using my mums old purple Samsung, but now I have a brand spanking new HOX and couldn't be happier!
By the way, take some good close up pics of the whole phone before you send it in, (if you do send it in)incase they damage it.
Then when it comes back, take your time and inspect it very close, screen and case! :cyclops:

thanks for the reply mate. i guess i'll send it and bear without smartphones for a few weeks. how long does it take for you to get it back for each time you send out?

Send it.
But is your phone locked? If not, this could be a plroblem.

LuffyPSP said:
thanks for the reply mate. i guess i'll send it and bear without smartphones for a few weeks. how long does it take for you to get it back for each time you send out?
Click to expand...
Click to collapse
Usually takes 2 weeks repair time.

repair time usually 2-3 weeks
If your device is developer unlocked this COULD pose to be a problem
Just always mention that this problem is a hardware problem and not software
80% of the time HTC will not have any problem with it and just fix it.

thanks guys. i'm sending it tomorrow.
I had it unlocked but its RE-LOCKED now. but i'm taking my chances as i heard HTC let it go if its hardware problem. so 2-3 weeks it is. i'll be sure to mention hardware problem many times.

LuffyPSP said:
thanks guys. i'm sending it tomorrow.
I had it unlocked but its RE-LOCKED now. but i'm taking my chances as i heard HTC let it go if its hardware problem. so 2-3 weeks it is. i'll be sure to mention hardware problem many times.
Click to expand...
Click to collapse
Where you send to?
Edit: Can you please update me if they willing to repair it? Thanks.

Azwraith7788 said:
Where you send to?
Edit: Can you please update me if they willing to repair it? Thanks.
Click to expand...
Click to collapse
i'm sending it to an authorized dealer where i bought it from. and they are sending it to the service center on every Wednesday.
sure i'll let you know the status when the SC received the unit.

HOX screen problem and repair

This is a couple of pic from my HOX that is faulty....i know theres afew people here that having the same screen problem as me and maybe not....the screen is glitching and sometimes blank but touchscreen still responsive....cause my warranty is void and i cant have a replacement, i want to make a repair at any phone shop that can repair it or if im brave enough, i do it myself...the cost in HTC center is expensive...what i want to know is, is the problem here is from the LCD display only and not on any other hardware...cause there is a LCD display with Digitizer that sell is cheaper than HTC center...and original..if i replace it, can the problem be solve...is it can be done...tq

At a guess I would say it's an issue with the memory holding the framebuffer, but it could be a problem with the bus connecting it to the screen.
Hard to say if a screen replacement would fix it.
If a stock ROM doesn't fix it, it's a hardware fault. That's usually covered under consumer protection laws. HTC are not obliged to uphold (or even provide) a warranty, but the retailer is obliged to honour your statutory rights.
Where did you purchase it?

BenPope said:
At a guess I would say it's an issue with the memory holding the framebuffer, but it could be a problem with the bus connecting it to the screen.
Hard to say if a screen replacement would fix it.
If a stock ROM doesn't fix it, it's a hardware fault. That's usually covered under consumer protection laws. HTC are not obliged to uphold (or even provide) a warranty, but the retailer is obliged to honour your statutory rights.
Where did you purchase it?
Click to expand...
Click to collapse
Sounds serious....i have flash everything to stock using the right RUU and relocked the bootloader...when sending it to repair, they claim that i have rooted the device and warranty is void...when i said the cost of repair, they said its about RM500( around 150 USD )..and this is a lot...
I purchased my HOX in my country MALAYSIA, in 2nd hand market...the problem occur about a month of using....i received in perfect condition and LOCKED bootloader...
i hope this help, cause i really wanna get my HOX fix....

even i have the same problem.......it began shortly after the JB update...........i bought my phone from mobile store......but the warranty is given by HTC and i am afraid i also have voided my warranty by opening it and unlocking the bootloader...what to do ??

What i want to know is what causing this problem..if its like what BenPope said....is there a way to fix it....manually and cheaply.....

I have restored my stock backup and relocked the bootloader after that I did a hard reset.....after that no screen problem till now.....try it
Sent from my HTC One X using Tapatalk 2

martin132014 said:
What i want to know is what causing this problem..if its like what BenPope said....is there a way to fix it....manually and cheaply.....
Click to expand...
Click to collapse
I don't know what your hox problem but I know it is hardware faulty cuz I read a thread in XDA bout the same problem like yours but the solution is send to HTC and get replacement with new unit. So that won't help you I believe as you void your warranty.
You could try searching in lowyat forum and look for shop that provide repairs for HOX. If you live in KL, there is one shop around pandan indah that could replace your lcd+digitizer for below rm200 i think.
Sent from my HTC One X using xda premium

My screen....before ...now fine after hard reset
Sent from my HTC One X using Tapatalk 2

godslay3r said:
I have restored my stock backup and relocked the bootloader after that I did a hard reset.....after that no screen problem till now.....try it
Sent from my HTC One X using Tapatalk 2
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Click to collapse
DevilRedJack said:
I don't know what your hox problem but I know it is hardware faulty cuz I read a thread in XDA bout the same problem like yours but the solution is send to HTC and get replacement with new unit. So that won't help you I believe as you void your warranty.
You could try searching in lowyat forum and look for shop that provide repairs for HOX. If you live in KL, there is one shop around pandan indah that could replace your lcd+digitizer for below rm200 i think.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
godslay3r said:
My screen....before ...now fine after hard reset
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
Well...I have did a hard reset a couple of times now...even the phone center do it for me...but it still occurs..what I want to know is, can replacing LCD with digitizer solve my issue....I just afraid it is a motherboard faulty...:'(

martin132014 said:
Well...I have did a hard reset a couple of times now...even the phone center do it for me...but it still occurs..what I want to know is, can replacing LCD with digitizer solve my issue....I just afraid it is a motherboard faulty...:'(
Click to expand...
Click to collapse
i have confirmed it fro htc service center its not fault of LCD its mainboard (motherboard) issue.

dude i just got the issue again this morning ...............I have sent the phone to the service centre and i Just hope that they will replace the mainboard or watever is causing it and dont blame it on the unlocked bootloader or me opening the phone..............keeping my fingers crossed ............

scorpio50 said:
i have confirmed it fro htc service center its not fault of LCD its mainboard (motherboard) issue.
Click to expand...
Click to collapse
Damn, that's bad...I was hoping its not...bad luck for me then...so I think repairing the motherboard only can be done in HTC center only...not other phone shops...how much can you think it will cost...

I have found out something....whenever the screen go wanky, when I flex the phone, the phone sometimes respond differently...sometimes ok sometimes make it worst...is this screen or motherboard problem I wonder....

martin132014 said:
I have found out something....whenever the screen go wanky, when I flex the phone, the phone sometimes respond differently...sometimes ok sometimes make it worst...is this screen or motherboard problem I wonder....
Click to expand...
Click to collapse
I have the same problem. Did you find a solution or did you learned where prb exists? Mainboard or lcd?

This happend to me to and I send my phone to repear centre and they change the LCD Display and the problem still exist. Today I sended back to repear centre and will see what will the do with the phon. But from google I lern it is hardware problem on Mainboard! I hope the will change the mainboard or whole phone with new one.

Thant said:
This happend to me to and I send my phone to repear centre and they change the LCD Display and the problem still exist. Today I sended back to repear centre and will see what will the do with the phon. But from google I lern it is hardware problem on Mainboard! I hope the will change the mainboard or whole phone with new one.
Click to expand...
Click to collapse
Same problem here..brief history of my One X
1. Phone is rooted, installed AOSP 4.2.2
2. I broke the screen last February and had it replaced (the center said its genuine HTC screen which they ordered from their contact from HTC, I've no way to check though but the quality is as good as the old one so no complaints there)
3. About a month ago, screen wont diplay when I unlock/wake..its just black but it can receive messages, play music etc..I can even answer calls (blind swipe of the screen to answer)
4. I gave up, and bought a new phone as I dont want to spend another S$200 bucks or so to repair it (initial screen replacement cost me S$240).But, out of curiosity, I booted it up last month (charged it to retrieve some pictures) and the display showed. The next morning, again it wont turn off.. As I have it encased in an otterbox commuter, I decided, WTH just do drop tests see if the otterbox was really able to protect.
After a few drops, I decided to wake the screen..And yes again it worked LOL
Now this on and off thing happens a lot..sometimes I'm able to wake it sometimes not (after a long period of the display being off)..
Just now, it wont turn on again, and again I dropped it face down (for the lulz) and the screen turned on again
here it is now, charging
One thing i noticed though, the screen would corrupt and lock up (sometimes) when I rotate screen to landscape
PS. damn this HTC One ultrapixel camera sucks

[Q] Notification LED leak, cosmetic problem?

As posted in the thread below, I had the BSOD error on my device. Today I finally got my device back to find the notification light leaking through the top and part of the back of the device, the images below show the extent of the leak. It has been sent to the HTC Europe repair centre twice now and I'm not sure what to do, I think I might see if my network provider (3 UK) can replace my device as well as refund a month's contract. What would be the best way to go now?
http://forum.xda-developers.com/showthread.php?t=2316923
http://i43.tinypic.com/mha9l4.jpg
http://i42.tinypic.com/ao24xc.jpg
http://i39.tinypic.com/2je7crr.jpg

Zinta said:
As posted in the thread below, I had the BSOD error on my device. Today I finally got my device back to find the notification light leaking through the top and part of the back of the device, the images below show the extent of the leak. It has been sent to the HTC Europe repair centre twice now and I'm not sure what to do, I think I might see if my network provider (3 UK) can replace my device as well as refund a month's contract. What would be the best way to go now?
http://forum.xda-developers.com/showthread.php?t=2316923
http://i43.tinypic.com/mha9l4.jpg
http://i42.tinypic.com/ao24xc.jpg
http://i39.tinypic.com/2je7crr.jpg
Click to expand...
Click to collapse
Well, did you got any solution to this? I got my HTC One X from repair today, it was also at European repair centre and it has very same flaw as in your pictures.

I was in contact with someone after I got it back and they said that it hasn't affected any components or caused any hardware issues so it comes under a cosmetic issue... I got told that I can send it in for a repair if needed but I decided not to. I guess it's up to you really if you don't like the light leak?

ASUS Service for touchscreen problems (warranty)

Hello guys i sended like a 3days ago my nexus 7 2013 to Asus ,under warranty ofcourse because i had the grounded touch screen problems ,they got the tablet on the morning of 10/03/2014 and they delivered to send it back to me today on late afternoon on 11/03/2014 ,do you think there is any change they done something with this to repair it? or they just send me the tablet like it was before, i ask because they had it only for 1.5 day... ,i don't see any mail so i can ask them what they done and why the send it that quick. anyone had any experience with this?

With the proper tools (which they have) you can change the screen/digitizer in less than an hour. EDIT: That's from my experience. I've never done a warranty repair, but that's my rationalization to the quick send out. Depending on how close you are to the repair facility.

In reality, the replacement of any faulty part in the official service facility done by a qualified technician takes only several minutes,so assuming they did not have many orders before yours, it's possible that they could've replaced the screen.
In Nokia care center it took the guy 5 minutes to change all the hardware keys of my Lumia phone, which just like the nexus is sealed(user can't access battery).
Sent from my Nexus 7 using XDA Premium 4 mobile app

They did a hard reset and sended me back with the same ground issue on the display ,the display still loose touches when its not touching my body or not in my hands,what i should do send it back again?! Send the a new message in service and a complain message and post a video i just took from the same issue on my tablet!

I'm not sure where you live, but if you're in the EU, if you return it twice for the same issue and they don't fix it, they have to replace your tablet. When did you buy it? Write a letter of complaint to accompany the tablet to the the service center, saying that this is a common hardware issue, reported by many users on the internet.
Sent from my Nexus 7 using XDA Premium 4 mobile app

I live in Greece so i'm inside EU ,the tablet went to czech republic Asus service. I already send them a complain message plus a new message to support and i wait for an answer ,i did send them a video i took to show them exactly the problem. Oh plus they even did a small scratch at the bottom of my tablet! and i did took a picture and show them what they did. I bought it on late december so im still under one year warranty

I Sended my tablet for repair for the touchsreen grounded issue SECOND time and they had my tablet this time for 28days ,today the told me the send it back to me and the replaced this ME571K SUB_BD./AS http://www.asusparts.eu/Asus-90NK0080-R11000

Please keep us posted, I am highly interested to what extend they are able to fix the problem.

they didn't fix it in the last time and plus they damaged the frame of my nexus 7,seems some dude try to open it with a srewdriver and a plastic part is broken now, i send it again third RMA.....

I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).

spiked_mistborn said:
I've been experiencing some touchscreen problems that started a couple weeks ago, and I'm contemplating sending it in for RMA. I have always wondered if they would actually fix the problem, and I guess now I have an answer: no! I'll probably still send it in for repairs in a couple weeks when this semester is over, but I need it for school right now. Maybe the 4.4.3 update will help (not likely).
Click to expand...
Click to collapse
From my bad experience so far... keep it if it's not a big deal,mine was a big deal and became a bigger