Develop Bugs

Creaking/Buzzing noise while calling

I have a Captivate Glide (AT&T version), (bought used from ebay) i'm using in in Europe, and the call quality is just weird. The quality overall wouldn't be that bad, but when someone is talking to me, there's a constant creaking/buzzing sound which makes it really bad and hard to endure. It only happens when using speakers, with headsets it looks ok.
Do any of you have any similar experience?
I don't know if it's software related, looked for some modems to flash but couldn't really find any. Tried to update software but it's not supported via Kies and also get some weird error when trying to update from the menu: "DM initialization is not ready. Check network or SIM card" (might have something to do with the non-at&t sim?)
I currently have UCKL1 build & baseband.
Since it's ok with headset, i think it might be hardware-related. Do you think it's speakers are faulty?

if headsets and bluetooth devices are fine then there is a good chance that it may be speaker related.

dudejb said:
if headsets and bluetooth devices are fine then there is a good chance that it may be speaker related.
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Click to collapse
Yeah, that's what i thought too. But i would still give a fw update a chance, is there any newer than what i have/where can i get them? Can i flash them with Odin without voiding warranty?

scorpeeon said:
Yeah, that's what i thought too. But i would still give a fw update a chance, is there any newer than what i have/where can i get them? Can i flash them with Odin without voiding warranty?
Click to expand...
Click to collapse
Take a look in the development thread there are many Roms now available for you to try. Oh and if you flash, you do void your warranty, hence why you will see many threads on people trying to put their phone back to stock for warranty service or updates witch no longer get pushed with a modified Rom.

dudejb said:
Take a look in the development thread there are many Roms now available for you to try. Oh and if you flash, you do void your warranty, hence why you will see many threads on people trying to put their phone back to stock for warranty service or updates witch no longer get pushed with a modified Rom.
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Click to collapse
Well, i meant i wanted to try stock, official, unmodified ROMs, what i would get from official updates, so it wouldn't void my warranty.
I found one here: UCKI3 but it looks older than what i have.

sounds like your speaker is popped or a bad connection to the speaker, certianly not anything software can fix, altho i havent pulled my glide apart some phones have a 2nd speaker for "load speaker" others im told use the same speaker but run thru a different "preamp" so bad connections anywhere in that circuit can cause fuzz.
as far as warranty work or keeping it intacted at&t wont honor any warranty on a 2nd hand phone, new in the box or not, subscriber or not (i have tried) so if it was purchased thru ebay your likely out of luck there. ebay does have a 30 day guarantee so if your in that window you can prolly get a refund.

helpslip said:
sounds like your speaker is popped or a bad connection to the speaker, certianly not anything software can fix, altho i havent pulled my glide apart some phones have a 2nd speaker for "load speaker" others im told use the same speaker but run thru a different "preamp" so bad connections anywhere in that circuit can cause fuzz.
as far as warranty work or keeping it intacted at&t wont honor any warranty on a 2nd hand phone, new in the box or not, subscriber or not (i have tried) so if it was purchased thru ebay your likely out of luck there. ebay does have a 30 day guarantee so if your in that window you can prolly get a refund.
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Click to collapse
That's bad news. And even if AT&T would take care of it, it's not much of use because i live in Europe. I guess the best thing to do is investigate if local Samsung services can repair it, and if they can, talk to the seller to pay for it's price. If they can't repair it then... i guess i'll have to live with the 30 day guarantee and send it back...

yeah talk to the sammy repair folks quick ebay has really stepped up their game as far as ixing problems & what not. just do all your communications thru ebay so you/they have a record of the situation even if the seller doesnt want to help ebay may step in & fix to keep everyone happy....good luck!

helpslip said:
yeah talk to the sammy repair folks quick ebay has really stepped up their game as far as ixing problems & what not. just do all your communications thru ebay so you/they have a record of the situation even if the seller doesnt want to help ebay may step in & fix to keep everyone happy....good luck!
Click to expand...
Click to collapse
Called the Sammy service, turns out they don't support this model in this country at all, and i guess this stands for whole Europe, so repairing is not really an option unless i go/send it to USA for this.
I don't know what to do, should i just send it back? It's a really annoying error but don't know if it's worth all the hustle...

it is a nice Android device but remember it is a phone and if it bothers you to use it as such I would try to get it returned or serviced.
Sent from my SAMSUNG-SGH-I927R using XDA

I looked into the return policy and only found this:
"Your ability to return an item depends on the seller's return policy, which you should be able to find in the listing or by asking the seller.
While we encourage sellers to be clear and specific about their return policy, it's up to them whether they accept returns.
If your item doesn't match the listing description, you should contact the seller first. If that doesn't work out, you can open a case in our Resolution Center."
Are you sure there's a 30 days guarantee in all cases? How can i do that?
I already tried to contact with the seller several days ago but no answer yet.

Wrong Rom: A Cautionary Tale

I'd like to share with you all my tale of rom flashing gone horribly wrong. It's really only important for 2 pieces of misinformation that I've seen kicking around the forums. First, the story.
I had already rooted my Telus Galaxy S3 (SGH-i747M), but was still running stock. I started looking around for compatible roms running JB, but didn't have much luck (finding ones that support the Canadian version is not easy). At the same time, I had to update and reset my old Galaxy S2 for a relative who was taking it off my hands. I found a JB rom that was available for both the S2 and S3, from the same dev. I decided to try both out, downloaded them and copied the respective files to the S2 and S3, but quickly realized that the S3 version didn't support my Canadian phone. No problem, I'll leave the S3 as rooted stock.
I proceeded to flash and install the rom on my S2. Everything seemed to be going fine until the first reboot after flashing. The phone appeared to be completely dead. I tried putting the phone into download mode but it was completely dead and would not even show signs that it was plugged into a power outlet. Then, horror. Both my S2 and S3 are in Otterbox Commuter cases. They look very similar. At 1 in the morning in a dimly lit room, they look identical.
Yes. Like an idiot, I had installed the incompatible S3 rom to my Canadian S3. I had, in fact, hard bricked my phone. I set aside my grief for 10 minutes and got the S2 done, as that was the original goal of this adventure. That worked fine. Of course.
For the next several hours and most of the following day, I searched and searched. I ended up on the posts talking about QHSUSB_DLOAD and how I'd screwed myself. No hope. Only option is either JTAG service or, and this brings me to misinformation #1, sending it back to Samsung. Why send a rooted and screwed phone back to Samsung? Well, the argument was that in all likeliness they wouldn't be able to tell and would probably just get it up and running anyway, perhaps with some nominal fee. Also, and here comes misinformation #2, there was a good chance that they would have to fix the problem in order to verify it.
Thankfully, in my only intelligent move in the last year, I had opted to choose the extra device protection offered by my carrier. Which meant, if it wasn't covered under warranty, I could get a brand new phone at a significantly reduced rate. But it did mean I had to send it in to Samsung first. And so, I walked into a carrier store and simply stated that it wouldn't power up. I neglected to mention the whole "I'm an idiot and accidentally installed an incompatible rom at 1AM". At the end of the day, they don't care anyway.
So I waited for almost 3 weeks before getting an update from my carrier. Samsung had looked at it and had a quote. I called the store to find out the cost. The phone needs a new mainboard. $350+ (I remember it being more than $350 but less than $400). Ah, no thank you. I politely declined and contacted the company providing the device protection. No problem, phone would be in my hands in 2-3 business days. I just need to send the damaged phone back when I get it from Samsung.
When the phone did get back from Samsung (within 24 hours, I might add), it came with a note to the carrier indicating that the phone had been rooted. The store manager actually made a good point too. If they were able to get it up and running to figure out it was rooted, why did it need a new mainboard? In all likeliness, they just wanted to teach me a $350+ lesson in voiding the warranty. So, what did I learn from this experience?
1) If you are rooting multiple phones, don't leave them all laying around in identical cases in a dimly lit room at 1AM.
2) Don't root phones in a dimly lit room at 1AM.
3) If you royally mess up your bootloader and it won't boot up, Samsung can still boot up that phone.
4) If that same phone is rooted, Samsung can not only tell, but ensure that the phone remains in it's screwed state for return.
5) They might just try and teach you a $350+ lesson; my guess is this ultimately depends on who looks at it (just like walking into an Apple store and walking out with a replacement, prior to Applecare+).
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.

I think the are full of it.. I bet they did not even boot it up.

It would be possible for them to boot into download mode using a JTAG device, flash a working bootloader and at the very least load up a recovery environment terminal to check for root access. This is assuming of course they couldn't do this directly from their JTAG skipping having to fix the bootloader. Even so whats to stop them flashing a non working bootloader back to the device after they found what they are looking for. Not only would this not take very long, for the chance at turning 350 bucks work of profit vs a warranty fix im sure the techs are required to do this. This of course doesn't justify the obvious fact that a replacement motherboard is completely ridiculous. I'm of the opinion that it isn't right to cheat the manufacturers by getting warranty replacements on user created errors, however if they are attempting to gouge the end user instead of just charge them to fix the problem then i say all's fair. Lets face it, its not as if they don't take these warranty devices, especially the hard bricked ones, and simply fix the software, repackage and sell them again.

Exactly. I sent it in and fully expected some kind of charge, like labor, to get it working again. But not almost $400.

Yea, that is pretty lame. Its no different than a damaged led lens, which they charge the full LED assembly price of $175 instead of just fixing the problem. I just did this today on my phone for $20 and an hour or so of my time.

Wow that sucks. At least your other phone still works.
sent from my rooted galaxy 3.6

Noob question:
Did you use Triangle Away? If they can just boot up the device and find if you have root access, is the point of Triangle Away just aesthetics?

I think that is more or less an easy give away the uneducated rep at the sales counter can look for.

i must confess i've rooted my phone dozens of times, and i can say that over 80% of those were in the dark after midnight.

Yeah, me too. It only takes one mistake though ...

yes rooting is such another .apk on the phone and certainly does not void the hardware warranty... Obviouisly they should charge you for software issues which you did.. did you get the phone back and have someone else jtag and fix it?

No. I have to send it back in to the company I have device protection through. But I have a new S3 already. JTAG would probably work, but it would take too long and isn't much cheaper than getting the new one.
Sent from my SGH-I747M using Tapatalk 2

And yeah your full of it lmao. I had a galaxy s3 that just stopped working after being left in charger a night. Took it.to a rsi (Samsung official customer service and service center here in dallas Texas) and they said the motherboard was ruined. And it was stock non rooted. And it was covered under warranty and they had to create a new imei for the phone. So $350? Yeah right
Sent from my SGH-I747 using xda premium

Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.

JTAG
bionemesis said:
Sorry, I'm full of it? Your phone is non rooted, so your point is completely moot. Your phone legitimately died. Mine was screwed because of my own fault of flashing the wrong rom. There was and is nothing wrong with the motherboard on this phone. They were just trying to teach me a $350 lesson in rooting/voiding my warranty. But thanks for your insightful comment.
Click to expand...
Click to collapse
happened to be last night,only option was to JTAG it so sent it to MTV Mobile Tech Videos,sucks ass....will se how long i am in Texas and sent it to Bryan Texas.Hopefully Get it back albeit in one piece by Wednesday Meanwhile i have no Phone.

This is not to offend anyone or cause a flamme war.
But I don't think people should be lying to Samsung or any carrier, that 1. Your phone isn't bricked/rooted and 2. That you have no idea of what's going on and it just wouldn't turn on.
You as a user should hold all responsibility for a bricked device. Should they charge you 400$? Damn right they should.
That's one of the many reasons why Samsung and many other carriers either ship their devices with locked bootloaders or don't release source code. And don't say the whole "I played 500$ for my phone I get to do what I want," yeah you're completely right. But let's say you're changing your cars oil and the person being the n00b that they are decides to mix synthetic oil and convention oil in the engine. Oh no you're screwed. You dont take your car to the dealership saying "I don't know what happened the engine just won't turn on," THEYRE GOING TO KNOW lol, and expect to get a free car or not get charged for your miss hap. C'mon. If you screw up at least be responsible to pay some kind of fee to get it fixed. I despise folks who "try to play the system" because of them phones will be locked down in the near future. Now its illegal to carrier unlock your device unless its paid for because of folks like that. I understand the OPs mistake. Yeah I've done it. But I paid to fix my mistake. Be responsible people. We're grown ups here. Same with flashing stuff. Do a little reading before you start a thread on how you "bricked your phone" but its really stuck in a boot loop.
Just my 2¢
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.

Heisenberg420 said:
I couldn't read all of that I must have a terrible attention span these days.
But I did read that you were with telus, not at&t; but of course its morally wrong to lie to at&t but the way I see it is I pay them $2000+ over the course of my contract for this phone and if I want to take advantage of their warranty system to save $300-400 (a small fraction of what they're making off of 1 customer) and try my best to get a free replacement you can bet your ass I will.
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Click to collapse
I see were you're getting at but you pay ATT for a service, not a phone. Those 300-400$ are for Samsung, which is different. They're kind of giving you a discount. Phone cost 700$ but they'll kindly replace it for 300$ they're being lenient about it.
Sent from my SAMSUNG-SGH-I747 using xda app-developers app

bionemesis said:
If anyone is curious why I didn't JTAG service the phone, it's simply because I can't afford to wait that long without a phone and the cost difference between JTAG and my device protection plan is not significant.
Click to expand...
Click to collapse
JTAG costs $50 and has a two day return.

Did you try a jig to force the phone into download mode.?

[Q] Dead HTC One denied warranty

Hello everyone,
Recently my Verizon HTC one stopped working. After reading around and contacting HTC customer support, I determined there was nothing to be done but send it back in for warranty. The phone would not respond to any inputs and could not be reset. The charging LED would not turn on when the phone was plugged into an AC adapter, nor would charging it for an extended period of time bring it back. It was dead.
After sending it in for warranty, I am now seeing that they are wanting $200 to fix it because I've rooted it. The included images show a picture of the bootloader which (I believe, it's a pretty small image) indicates that it has been rooted. My question is, if they were able to get it to boot into the bootloader does that mean I could likely refuse the repair and just fix any software issues my self? Has anyone else had a similar issue and solved it without having to pay the $200 repair fee?
Thanks

If they got it into the bootloader then yes, it should be fixable (if its just a software issue), I'd ask for it back and update to the latest firmware if its not already....or.....Get the decrypted RUU and take it back to stock and start over (or just leave it alone).......alot of this information can be found in the Android Development forum, hope this helps...goodluck

I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?

geeibara said:
I was aware to believe that that Verizon did not check for unlocked or s-off status. Did they update their replacement policy in the past 2 years?
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Click to collapse
Maybe I screwed up, but this was through HTC directly. For better or worse I have requested that the phone be sent back to me. If it is still dead when I receive it, I'm assuming I can either send it back in again for repair by HTC or try Verizon (if that is an option)?
I'd ask if anyone has tried this before, but my guess is I'm probably in uncharted waters here...

You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk

Dark Jedi said:
You can't send it back to HTC as I am sure they logged all the serial numbers that's on that phone and has already logged the phone as having a voided warranty due to rooting. You can try Verizon and hope they don't have access to HTC voided warranty list.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I would not really expect them to take it back for warranty work, but would they not take it back if I was willing to pay their required $200 fee? Or are you saying they won't even service out of warranty phones for pay?

Yeah if you are willing to pay the fee to get it fixed then they will fix it.
Sent from my HTC6500LVW using Tapatalk

I've never had Verizon give me an issue with rooted or unlocked devices.

More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.

Wildwoodashes said:
More stupid questions.
I got the phone back, it turns on and seemed to work fine, but this morning it spontaneously rebooted and now the vibrate motor seems to be hosed. I have done a factory reset and a restore from an older nandroid backup, but nothing seems to make it work. I know for a fact it was working after I got the phone back. It just seems to suddenly have stopped functioning.
Is this something others have dealt with, or am I likely just dealing with a phone that has an intermittent hardware issue? I'm going to try flashing a different ROM, but thought I would check in with you guys here before doing anything too drastic.
Regarding Verizon, if I bought the phone at Best Buy, would it still be possible to go through Verizon and see if they would send me a replacement for the faulty hardware? Unless this is a known software issue, I'm really starting to think this phone has a hardware issue.
Click to expand...
Click to collapse
have you tried an RUU on it first. it could just be bad software if the thing turns on. i would try that before anything else is done. you'll need to be s-off to do so though.

Well, I flashed back to stock, locked, and s-on. Still no vibrate functionality.
What is the general consensus on Verizon's CLNR policy? I do not see any defects on the phone cosmetically, but what are the chances I'd end up being charged for a replacement? The phone has pretty much been in a case since I got it, and I keep it in a pocket by its self.

As far as my dealings is just as long as it doesn't look like it went through ww3 you should be fine. I sent phones back that had scratches abd a few nicks on the case. They never had a problem with that.
Sent from my HTC6500LVW using Tapatalk

Warranty Replacement 2014?

Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!

I may be wrong but the warranty only covers the first year from purchase.

nowetdio said:
I may be wrong but the warranty only covers the first year from purchase.
Click to expand...
Click to collapse
You're right. It's one year unless extended warranty coverage was added.
Sent from my VS980 4G using xda app-developers app

open enrollment verizon 2.99$ a month
covers all hardware issues and some software/function issues... they had open enrollment a few weeks back and i got on it, had a replacement sent out, good as new.

I would also verify your credit card policy if you bought your phone with it. Sometimes they offer extended warranty.
Sent from my Galaxy Nexus using xda app-developers app

abezzilla99 said:
Hi, I have had my gnex for about 2 years and just yesterday the vibration just gave out it faintly rattles. I could deal with the burn in, signal, and battery problems but now I want to use the warranty replacement. Now first I want to know what should I do to send it back I have a custom rom and recovery with bootloader unlocked so is it necissary for me to flash back stock everything? And if I do how can I do that quickly and easily? I have windows 8.1 and I read somewhere adb is hard to set up on it and I haven't used it before. Secondly since its been so long after the phone was discontinued will I get another phone as a replacement? I have seen some people getting motorolas and even galaxy s3s and I would probably be fine with whatever phone as long as I can get root and or a kitkat rom. I know if they have and gnexs they will try to give me a 16gb model which I will not accept (I have a 32gb). Sorry for such a long post but just want to make sure if I leave this phone I get a suitable replacement, thank you! Any tips and info will be appreciated!
Click to expand...
Click to collapse
warranty only works for 1 year after purchase, if you send it to them they will send you a quote for all the repairs they will need to do. if you have home insurance phones are covered on it depending on the plan you have.

Has anyone tried keeping their Galaxy bombs after the replacement came in the mail?

Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?

I don't see how they can know you haven't sent it out. Correct me if I'm wrong.

NIKKOTUASON said:
I don't see how they can know you haven't sent it out. Correct me if I'm wrong.
Click to expand...
Click to collapse
They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.

Cycloneon said:
They might know based off the IMEI. They could just easily check to see if the phone relating to the IMEI has been sent in and if it hasn't, they'll email the owner of the bad phone.
Well that's what I assume. My old Note 7 is still in the box waiting to send to UPS.
Click to expand...
Click to collapse
That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...

NIKKOTUASON said:
That's exactly what I was thinking after submitting my first reply lol. When we inputted our imei/serial in their official exchange page they can easily see who was sent replacement or not...
Click to expand...
Click to collapse
That is if the recycling company actually records the imea of every device they receive before "recycling" them or if they just report raw numbers.
Several in the Canadian thread have made it clear they have been sent the return box even when they already returned their phones.
It will be interesting to see what documentation is included. I am planning on saving screen shots of my return tracking email showing the old device delivered just in case.
Sent from my SM-N930W8 using Tapatalk

speaking of which those in canada who have had a replacement device sent did samsung email you? they said the devices would start shipping on the 22nd but still nothing:s

I got another email saying they'd start on the 27th, then today replacement came in with an extra box with a return label already on it.
No other documentation included. I even had to call in and ask for an unlock code for my new note 7, it wasn't provided automatically like with the original one.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
Click to expand...
Click to collapse
Really! Behave yourself. You must be aware of the dangers of keeping such a mobile or even worse the consequences of selling it or even giving it away. Send it back. Samsung have dealt with this situation in a very odd way. They began with good professional intentions the situation then went down hill and for many the scenario has turned into a farce.
One thing for sure if and when you receive your replacement you must return your old device. It is the correct thing to do.
Ryland :good:

I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...

THS1989 said:
I still have the old one. It is better than the replacement.......
My replacement one is loosing battery VERY fast when idle...
Click to expand...
Click to collapse
And it can keep your hands warm and be used to light a log fire
Sent from my SAMSUNG-SM-N930A using XDA-Developers mobile app

ekerbuddyeker said:
And it can keep your hands warm and be used to light a log fire
Click to expand...
Click to collapse
It actually runs dead cold.... My replacement is much warmer.

Did it come with a prepaid label?? If so that's mostly likely how they are tracking it

THS1989 said:
It actually runs dead cold.... My replacement is much warmer.
Click to expand...
Click to collapse
Same here. I'm having so many issues with the replacement unit. The screen sensitivity issue is making the phone so hard to use, it loses power much quicker, and it gets quite warm. This whole experience has been painful.

egzeros said:
Here in Canada it seems you are asked to mail back the old phone to a recycling company. So I'm wondering if there are any consequences to "forgetting" to mail it back, aside from potentially barbecuing your leg/car/home. Anyways, can they force me to send the old one back after the new one arrives?
Click to expand...
Click to collapse
omg sent to the recycling company ? remove the batteries and send them all to me lol

They will eventually send an update to all Note 7 phones that will disable them. So return the phone. They can track if your phone is in use or not.

for anyone who has broken.. smashed.. lost the spen... broke the sim holder.... this must be a godsend. what would have been expensive repairs... now they are entitled to new phone because of the battery. I would get great pleasure handing over a smashed phone and getting new one

Has anyone kept the s pen or sim tray or accessories? Do they just want the phone itself back?

I was advised to send EVERYTHING back in the box exactly as it was originally delivered - so that's what I did. The replacement is complete (as if buying a new phone) and the delivery guy asked for the return package. That's what he got after I'd factory reset. I'd previously backed everything up to Smart Switch on my pc.

Here in the UK, the delivery guy had a deliver & return consignment. So I had no choice but to return it. I bought direct from Samsung store online. Sent everything that was in the box back.
Thinking about it now I'm glad I did. No come backs from Samsung. The deals done & I have new replacement device that is perfect so far.
Glad it's all over now & I can get on with enjoying this fantastic device.

Instructions for me seemed to imply to just send the phone itself. And along with the phone there is no other documentation that would be sent to the recycling company. So they would need to turn it on to check the imei and possibly even factory reset it if I leave my password on. This all seems to point to them not really being able to determine whether it was actually sent or not. That said, seems like I'd be able to, at the least, keep an extra s pen and the in box accessories. That in itself would more than make up for the pain of exchanging. I just hope i don't have issues with the replacement like some people on here.