White Screeeen of death - HTC Excalibur

can u plz help me
i have an htc s620 running bt rom supplied by bt, the thing is i was jogging and had my phone in my hand. i accidently dropped it andnow the screen on it is white when u turn the phone is on. the phone is still functional though. i can recieve / make calls.
does anybody no wat to do.
the screen is not cracked

ehsan371 said:
can u plz help me
i have an htc s620 running bt rom supplied by bt, the thing is i was jogging and had my phone in my hand. i accidently dropped it andnow the screen on it is white when u turn the phone is on. the phone is still functional though. i can recieve / make calls.
does anybody no wat to do.
the screen is not cracked
Click to expand...
Click to collapse
u might have knock lose the lcd screen inside. u might jus have to replace the lcd screen. u can find them cheap online. took me 20mins to change out mine.

I'd phone BT and ask for a replacement you are covered as long as you don't say what you did, especially if still within the 18 month contract or renewed, if a problem with the customer service reps then the C.E.O would be best bet as if push top they tend to deal with things.
Contact detail for CEO can be found on BT Anywhere Forum
If not under contract then there is a guide for replaceing screen in the sticky, i'd check the wires are not loose first.
Spose you already tried a hard-reset probably wont help but worth a try.

thanx
thanx you's 2 especially stylez for phoning bt just for me i'll try to phone thena a.s.a.p.
thanx again

ehsan371 said:
thanx you's 2 especially stylez for phoning bt just for me i'll try to phone thena a.s.a.p.
thanx again
Click to expand...
Click to collapse
Didn't phone them, just used to BT ways of working as an ex customer, try and keep the convo just to the point of need a replacement due to a white screen give no more info apart from just noticed it, they should just send out a new one
Good luck.

stylez said:
Didn't phone them, just used to BT ways of working as an ex customer, try and keep the convo just to the point of need a replacement due to a white screen give no more info apart from just noticed it, they should just send out a new one
Good luck.
Click to expand...
Click to collapse
k np
i'll call them a.s.a.p. i get time

Related

Damaged screen

Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
tjwood said:
Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
Click to expand...
Click to collapse
Replacement screen is available at www.ebay.co.uk just type o2 xda exec LCD. It is available foe around 93 UK pounds.
You can Get some help in dismantling and replacing your screen from the Universal service manual available here:
ftp://ftp.xda-developers.com/Universal/Manuals/confidential.
Hope this helps.
my friend sent his to a service in the USA
had service for screen and installation.
you should be able to do yourself if your in this forum
guys can anyone send me this file because i a have problem with ftp
[dismantling and replacing your screen from the Universal service manual]
ftp://ftp.xda-developers.com/Univers...s/confidential.
tjwood said:
Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
Click to expand...
Click to collapse
Hi, you can have a look on this web site http://www.lcd315.net/pj3.asp?id=287&classid=l501l&title=HTCUniversal they sell all kind of parts. Actually their shop is in Shenzhen (China) but they are reliable, I bought a second hand xda exces working good and if you need I can check it, because I live/work here.
tjwood said:
Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
Click to expand...
Click to collapse
Hi, I had the same problem a few weeks ago. I dropped my Qtek 9000 on the floor and the screen broke. I bought a new LCD screen on ebay and replaced the screen my self. It was not very difficult and you only have to unscrew a total of 8 screws to do the job. I used the service manual to get some guidance in how to remove the screen.
Try these guys
I've not used them but remembered seeing them being talked about elsewhere in the forum.
http://www.xdarepairs.co.uk/
apbristow said:
I've not used them but remembered seeing them being talked about elsewhere in the forum.
http://www.xdarepairs.co.uk/
Click to expand...
Click to collapse
Used them, great service
Hi there if u need a new screen.Ive got just the place and it cost me around 60pounds to get my mda pro fixed and u can even cheak progress online to it was great htc europe 01908 556 464 give them a call if there is no1 there leave them a message thay will deff get back to u.I did eveything within a week sending phone to them next day and them repaireing it and sending it back to me.Iv mite have to use them agaim plz get them a try.Well work it in my book thanx mark.If you neem more info pm me ok.The screen is the one think thant no 1 will do for free if u are on contrace phone thay will not replace the phone.Sound when allso no my phone and thay did that for free under the warranty that comes with the phone but the screen was not covered or no 1 will ever cover the screen on any phone hope this helps u out

HELP!! Artemis blank white screen and not responding :(

ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Maybe, it saw a ghost?
MaskedMarauder said:
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Click to expand...
Click to collapse
nope same blank white screen with a line in the middle.
Looks like a serious hardware death there. Did you buy it off an ebay shop or private? If from a shop you may be able to make a warranty claim, if not you'd have to post it to a repair centre and cross your fingers.
I am presuming here that you have tried a Hard Reset too, ie holding down both softkeys whilst resetting, then releasing the softkeys when you get a confirmation message.
if i press the reset button nothing happens. Orbit only responds to the power button. I bought it off ebay and hence the problem. Do you think it is only a screen malfunction and if i buy a replacement screen I should be able to solve the problem? is it easy to replace the screen by myself?
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
derooseolivier said:
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
Click to expand...
Click to collapse
Could you give me step by step instructions on flashing the xda orbit rom. Out of frusturation i tried updating the orbit to WM6 and it successfuly updated according to message on my computer screen. So i have wm6 on my phone now but still the same problem.
I exctacted the file and put it in the root of my sd card and pressed the voice button and power button. Now how do i know that the ROM is being flashed? (since i just see the white screen). Even for the orbit should i just name the file on the microsd card as ARTEIMG.nbh ?
Thanks for all your help..but since i am new to this could you please explain teh process in more simpler terms?
Thanks again
dealsoutlook said:
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Click to expand...
Click to collapse
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
neilhhardy said:
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
Click to expand...
Click to collapse
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
If You Put Out Your Battery More Than 30 Second, It Make The Same ?? And In The Same Place???
NOW YOU HAVE NOTHING TO LOOSE... if is it the screen, you must change it...
But before, try to flash one more time your artemis with the original wm5 and, for sure, begin to make it supercid before (so you are sure you dont make a second problem !).
The client with a same problem (but not with the little trace at the right side from your screen) is happy now ! Play also a littlebit to make hardreset, softreset, usb bootloadermode ... And maybe you will see the color coming back!
I said one more time, i am not a professional for this problem but, "still trying" is never bad.... And for the screen... if you command him, you must waiting... so... try it first and if you have no more solution to try, send the pdaphone to htc... And if it's the screen, pay the replacement to htc and dont make it you self ( ebay?? are you sure 100 % the screen you buy its working???!!!??? ).
Yeah, if your computer recognises it, it'll just need a new screen.
cr0bar said:
Yeah, if your computer recognises it, it'll just need a new screen.
Click to expand...
Click to collapse
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
to dealsoutlook
i've just sent you a pm! please check
Does anyone know, where can it be send for repair to?
I have a bricked phone (even bootloader is not started).
And it was bought at eBay, so no any warranty or so.
This is XDA Orbit and I'm in Austria, where O2 has no representation.
Could you, please, advice the companies/possibilities to reapir it (chip change or direct reflashing - not via USB).
Alex
neilhhardy said:
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
Click to expand...
Click to collapse
Thanks for letting me know..i though it was a pretty simple thing to do by myself. But now I definitely dont want to take that chance. I will shop around for some local cell repair shop. But since this phone is not available in canada I dont know where to go. Does anyone know of a repair shop in Toronto?
I would think the quickest turnaround would be throught HTCamerica. Its located in Houston Tx...
http://www.america.htc.com/support/service-repairs.html
thats just my two cents, turnaround time is like 5 to 7 days after receipt... if they service your phone, they do p3300, you would have to call to find out
Hey Buddy
dealsoutlook said:
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
Click to expand...
Click to collapse
I can help u. just reply. I have gone thru such case. OK Post me and I will guide U
Cheers
This happened to mine too,and screen was not broken.Working internally but white 'screen of death' showing.Sent back to 02 but no mention of fault on return.I think rom suffers corruption since it was after x close, fix.Not sure though!

[Q] new proximity sensor ??

hi. i just want to ask if anyone has broken Desire and want to sell it? i need lots of new things to make my phone back to be new again. and the most annoying thing is the screen goes dark when i recieve call. i can activate the screen again by power botton BUT i have to leave the screen on until i end the call, else i will have to take out the battery and replace it again... if someone can help me to fix this problem plz!! or if there is anyone selling his/her desire. plz let me know...... thanks
mahmoudsalem91 said:
hi. i just want to ask if anyone has broken Desire and want to sell it? i need lots of new things to make my phone back to be new again. and the most annoying thing is the screen goes dark when i recieve call. i can activate the screen again by power botton BUT i have to leave the screen on until i end the call, else i will have to take out the battery and replace it again... if someone can help me to fix this problem plz!! or if there is anyone selling his/her desire. plz let me know...... thanks
Click to expand...
Click to collapse
Try ebay for spare parts.
bortak said:
Try ebay for spare parts.
Click to expand...
Click to collapse
I did that but just from hongkong and I'm in Sweden so it will take long time to get. Is there is another phone modle I can take that part from it? Thanks
Sent from my HTC Desire using XDA
mahmoudsalem91 said:
I did that but just from hongkong and I'm in Sweden so it will take long time to get. Is there is another phone modle I can take that part from it? Thanks
Sent from my HTC Desire using XDA
Click to expand...
Click to collapse
Don't know about that. You'd have to see what the model number the proxy sensor is, and then find out if any other devices use it.
As a side note: my friend had problems with proximity sensor. He removed the protective cover (screen protection) and the problem was gone.
Just in case..

[Help] No sound in Ear Piece Speaker

Well I have made a mistake to buy a refurbished Wildfire S and after a few days of use I have come to know that sometimes earphone speaker doesn't work. It does work occasionally but it randomly stops working in calls. There isn't any HTC authorized service center near my location. There is only one technician with good knowledge of mobile phones and he said its a faulty earphone speaker but I didn't allow him to take apart my phone to replace the speaker. In my opinion it can be a problem with the contacts of the speaker and I can take it apart to look into that but first I need help from you guys. I have tried to flash different ROMs including EQDKP and SpeedDroid and then back to stock but the problem occurs in each of them. My phone is S-OFF. What do you guys think?
Edit: I can hear the sound when I switch to loud speaker.
sixline said:
Well I have made a mistake to buy a refurbished Wildfire S and after a few days of use I have come to know that sometimes earphone speaker doesn't work. It does work occasionally but it randomly stops working in calls. There isn't any HTC authorized service center near my location. There is only one technician with good knowledge of mobile phones and he said its a faulty earphone speaker but I didn't allow him to take apart my phone to replace the speaker. In my opinion it can be a problem with the contacts of the speaker and I can take it apart to look into that but first I need help from you guys. I have tried to flash different ROMs including EQDKP and SpeedDroid and then back to stock but the problem occurs in each of them. My phone is S-OFF. What do you guys think?
Edit: I can hear the sound when I switch to loud speaker.
Click to expand...
Click to collapse
your ear phone speaker might faulty because you switched to stock atlast since problem is same so. and about loud speaker its different thing.
go to htc service center.they only one can help in hardware issues.
crossfire77 said:
your ear phone speaker might faulty because you switched to stock atlast since problem is same so. and about loud speaker its different thing.
go to htc service center.they only one can help in hardware issues.
Click to expand...
Click to collapse
Thanks for the reply but I said there is no HTC service center near my location.
sixline said:
Thanks for the reply but I said there is no HTC service center near my location.
Click to expand...
Click to collapse
yeah but there is not other way around.you have to go where service center is near your city. just dont let any other shops to open your phone because they people dont know much and they might brick your phone too.
crossfire77 said:
yeah but there is not other way around.you have to go where service center is near your city. just dont let any other shops to open your phone because they people dont know much and they might brick your phone too.
Click to expand...
Click to collapse
Yeah you are right but its too difficult for me to spare some time in weekdays as authorized service centers are closed on weekends. I was thinking to take it apart myself just to see whether there are some loose contacts.
sixline said:
Yeah you are right but its too difficult for me to spare some time in weekdays as authorized service centers are closed on weekends. I was thinking to take it apart myself just to see whether there are some loose contacts.
Click to expand...
Click to collapse
yeah do what you think its right.but sometimes its just not working.you have to replace this part.good luck anyways.
Day before yesterday, I talked to the same local technician who told me that sometimes the problem occurs due to loose screws as the earpiece just touches the main board and is not connected by any solder etc. So I checked the upper two screws and found out that both were loose. So I tightened them and after that problem was gone. Earpiece is working good. I'll check it for one or two more days then update.
sixline said:
Day before yesterday, I talked to the same local technician who told me that sometimes the problem occurs due to loose screws as the earpiece just touches the main board and is not connected by any solder etc. So I checked the upper two screws and found out that both were loose. So I tightened them and after that problem was gone. Earpiece is working good. I'll check it for one or two more days then update.
Click to expand...
Click to collapse
thats great.:good:
crossfire77 said:
thats great.:good:
Click to expand...
Click to collapse
Yeah that was great but now it has completely stopped working.
sixline said:
Yeah that was great but now it has completely stopped working.
Click to expand...
Click to collapse
haha that sucks man.might you reallly check out your phone with htc guys.
i have very good cum bad experience with service center.
5 times PCB change,2 times display,1 time speakers and all,1 time UI buttons,3 times battery.
all things came up in warranty to thank god.or it ll cost me upto INR 30,000+
but last time when i changed my PCB then after i flashed around 200+ times still no problem.:good:
PS when you get free time go to service center our phone has deeper hardware than just bunch of loose wires.
crossfire77 said:
haha that sucks man.might you reallly check out your phone with htc guys.
i have very good cum bad experience with service center.
5 times PCB change,2 times display,1 time speakers and all,1 time UI buttons,3 times battery.
all things came up in warranty to thank god.or it ll cost me upto INR 30,000+
but last time when i changed my PCB then after i flashed around 200+ times still no problem.:good:
PS when you get free time go to service center our phone has deeper hardware than just bunch of loose wires.
Click to expand...
Click to collapse
You are right but I took the risk by replacing the earpiece from that local technician and now its working fine. It was very difficult for me to drive 3 hrs to islamabad (where HTC service center is located) and give them my phone to hear that they'll return it after one week. I'm praying now that it wont bother me again...
Hope so..
For me service center is near to my home around 5 kms..and great news is they wont see ur bootloader state..they just need stock rom with stock recovery.
Sent from my HTC Wildfire S A510e using Tapatalk 2

What is my best option for a screen replacement?

Hi, on Friday 9/23/16 my friend in school thought it was a great idea to play a joke one me and steal my phone and run away with it so I could chase him around for it to make him look "funny."
In the process while he was running he dropped my OP3 which I got 2 weeks before and the screen is shattered. Now the device still functions but I just can't deal with a broken screen especially when I recently got the device. My friend is paying me back but what is my best option? Get the screen repaired? Get a new OP3? I honestly don't know.
If you could help me out that would be great.
Thanks
I can't post a picture as I have only made 1 - 2 posts on here, if there is any was I can post a picture let me know.
Get a new friend, contact oneplus and they will fix it, or try to see if any local shops can fix it, it seemed pretty easy to take apart
Or you can sell it to me ?
Bradl79 said:
Get a new friend, contact oneplus and they will fix it, or try to see if any local shops can fix it, it seemed pretty easy to take apart
Click to expand...
Click to collapse
Thanks bro =)

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