ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Maybe, it saw a ghost?
MaskedMarauder said:
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Click to expand...
Click to collapse
nope same blank white screen with a line in the middle.
Looks like a serious hardware death there. Did you buy it off an ebay shop or private? If from a shop you may be able to make a warranty claim, if not you'd have to post it to a repair centre and cross your fingers.
I am presuming here that you have tried a Hard Reset too, ie holding down both softkeys whilst resetting, then releasing the softkeys when you get a confirmation message.
if i press the reset button nothing happens. Orbit only responds to the power button. I bought it off ebay and hence the problem. Do you think it is only a screen malfunction and if i buy a replacement screen I should be able to solve the problem? is it easy to replace the screen by myself?
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
derooseolivier said:
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
Click to expand...
Click to collapse
Could you give me step by step instructions on flashing the xda orbit rom. Out of frusturation i tried updating the orbit to WM6 and it successfuly updated according to message on my computer screen. So i have wm6 on my phone now but still the same problem.
I exctacted the file and put it in the root of my sd card and pressed the voice button and power button. Now how do i know that the ROM is being flashed? (since i just see the white screen). Even for the orbit should i just name the file on the microsd card as ARTEIMG.nbh ?
Thanks for all your help..but since i am new to this could you please explain teh process in more simpler terms?
Thanks again
dealsoutlook said:
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Click to expand...
Click to collapse
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
neilhhardy said:
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
Click to expand...
Click to collapse
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
If You Put Out Your Battery More Than 30 Second, It Make The Same ?? And In The Same Place???
NOW YOU HAVE NOTHING TO LOOSE... if is it the screen, you must change it...
But before, try to flash one more time your artemis with the original wm5 and, for sure, begin to make it supercid before (so you are sure you dont make a second problem !).
The client with a same problem (but not with the little trace at the right side from your screen) is happy now ! Play also a littlebit to make hardreset, softreset, usb bootloadermode ... And maybe you will see the color coming back!
I said one more time, i am not a professional for this problem but, "still trying" is never bad.... And for the screen... if you command him, you must waiting... so... try it first and if you have no more solution to try, send the pdaphone to htc... And if it's the screen, pay the replacement to htc and dont make it you self ( ebay?? are you sure 100 % the screen you buy its working???!!!??? ).
Yeah, if your computer recognises it, it'll just need a new screen.
cr0bar said:
Yeah, if your computer recognises it, it'll just need a new screen.
Click to expand...
Click to collapse
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
to dealsoutlook
i've just sent you a pm! please check
Does anyone know, where can it be send for repair to?
I have a bricked phone (even bootloader is not started).
And it was bought at eBay, so no any warranty or so.
This is XDA Orbit and I'm in Austria, where O2 has no representation.
Could you, please, advice the companies/possibilities to reapir it (chip change or direct reflashing - not via USB).
Alex
neilhhardy said:
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
Click to expand...
Click to collapse
Thanks for letting me know..i though it was a pretty simple thing to do by myself. But now I definitely dont want to take that chance. I will shop around for some local cell repair shop. But since this phone is not available in canada I dont know where to go. Does anyone know of a repair shop in Toronto?
I would think the quickest turnaround would be throught HTCamerica. Its located in Houston Tx...
http://www.america.htc.com/support/service-repairs.html
thats just my two cents, turnaround time is like 5 to 7 days after receipt... if they service your phone, they do p3300, you would have to call to find out
Hey Buddy
dealsoutlook said:
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
Click to expand...
Click to collapse
I can help u. just reply. I have gone thru such case. OK Post me and I will guide U
Cheers
This happened to mine too,and screen was not broken.Working internally but white 'screen of death' showing.Sent back to 02 but no mention of fault on return.I think rom suffers corruption since it was after x close, fix.Not sure though!
Related
re: Screen died? but green & red button lights on
Hi
I have a pda2K i-mate (HTC Blue Angel) but today it looks like the backlight died or its gone into some strange stealth mode
This problem was not caused by ROM upgrade etc, but possibly caused by slight shock (see below).
SYMPTOMS
Currently the screen is blank - no back light and no writing
I try power button - short press, long hold - still not working.
After soft reset
red (end call) and green (answer call) button lights come on
then 2 high pitch beeps 'de-neer'
then 2 lights off
press red key, both lights on
keypad lights works
after few secs idle lights off
press red, then normal pitch beep
After hard reset -
same as for soft
does that sound normal after soft/ hard reset?
but there is no picture at all - couldnt see splash screen or any flicker etc.
Do you think it's hardware or software fault?
or is this maintenance mode or something?
Read somewhere red light on constantly means defective battery, but is that the charge light? or end call light?
Can i change brightness somewhere? (without needing to see screen).
I've taken the battery out a few times, stick it back in after 10 or so mins, doesn't work.
will leave out over night if not sorted by then.
CAUSE:
Lying in bed, getting phone from jacket which was on chair
phone in pocket of jacket, picked up jacket, phone swung down and hit side of bed (not too hard) - pretty flush (but padded) i guess so maybe combination of buttons pressed simultaneously
active sync 4.1 works (managed to do full backup- won't use i know)
after hard resets its now on guest partnership
couldn't get mtty to work with it (after disabling activesync) - just said CLIENT CLIENT after pressing USB mode (didn't see WCE..USB...option)
(probably cuz not in bootloader mode - record button + power/standby + reset?)
Update: Got to type some commands in but dont think PDA was properly connected (no chargin light), or didnt see change in results.
downloaded latest ROM updates from club imate when try to run says wrong country id. Tried Arabic version too, also wrong country id.
Update: Tried standard partnership active sync connected then Rom update - PDA2k_WWE_14000_176_11200
Error 120: COUNTRY ID ERROR
DEVICE INFO
This unit is replacement from UK insurance company so not sure where they got it from. Guess what - insurance just ran out (they cancelled as claimed twice already!)
It's in pretty good newish condition - opened box March 2006, i think it had WMedia player 10 so guess is quite up to date, but can't get device data as can't execute file on ppc without seeing screen (unless other way).
I had chat session with club imate support
they asked for my IMEI, serial number and contact details. i think they told me to send to service centre or something but got a phone call at end, and the session timed out, great (one of those days!)
Any idea if it would be under warranty? Original purchase over 1 year, but this is a new unit from March 2006
How long do repairs take with imate - Ashford Kent centre?
Today has been a nightmare, i'm one of those people who doesn't eat / sleep / work properly until PC or PPC is fixed (sure most ppl here are too ) . I rely on both PC's for my e-commerce business. Normaly i find answers in forums, but today i've been going in circles...
spent over 7 hours searching so far, trial and error etc and can't find the exact solution, it's been fun but this permanent frown and dodgy gut is not very pleasant now - (sorry for moaning and rambling )
Thanks in advance for any tips or pointers
PS. I'm new here, great forum!
Might check out WM5 upgrade if get above working :S
the connectors come loose inside.
the connectors come loose inside.
It takes quite a bit of force to pull the screen ribbon connector off of the main board... you must have whacked the phone pretty good for this to happen. I guess if the backlight is not comming on anymore, then it could have happened. If this happened, you are in luck. Otherwise, it is something else.
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
yodafreak said:
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
Click to expand...
Click to collapse
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier in your guide not a GSM NM8 blueangel. Althought the overall shape is the same the sim card holder ( blanked off in the harrier ) is in a different place and the blueangel does not have a flash unit above the camera. The backup battery is socketed directly to the board and not on a fly lead also. But hey, all the screws are in the same places!
Richard
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier
Click to expand...
Click to collapse
DOH! You're right. I guess I found something that looked similar to the Audiovox PPC6600/VX6600 Harrier(CDMA) Blueangel(GSM) or whatever the heck they are calling this thing!
I figure the BA crowd can still use the info because there are many similarities (however, I can't get back into the page to edit, says 'page not found', using IE6)
Update:
Thanks guys for the pics much appreciated,
might still have to open it, but i thought i'd try the warranty route first.
So after getting an invoice for the my third replacement insurance unit (now faulty) i sent the PDA2K to the imate repair centre.
Few days later got a quote of £410.35 to repair the mainboard. (9 pounds to get it sent back with no repair)
Out of Warranty Reason
illegal Unlock
I called the repair centre and they said the warranty was rendered invalid because 3rd party software was installed that turned the IMEI numbers to zeros on the mainboard.
Now what does that mean?
a) Insurance company phone shop gave me a dodgy phone? :roll:
b) i installed some software that somehow did that (not that i'm aware of)
c) the repair centre just came up with a crap reason and high bill to stitch me up :twisted:
I've sent a fax to insurance company and email to imate support and will see what happens.
Anyone had a similar reason for out of warranty?
What does it mean when IMEI on mainboard all zeros?
Thanks again for help
Cheers
(PS Should this be a new thread now?)
One thing to throw back at them - why on earth would an i-mate device be locked in the first place for you to unlock it?
All zeros usually means the security area is corrupted. Doubt you need a new board BTW, just a flash with jtag.
Do a search for problems with SBE's repairs...
Richard
Thanks Richard will do a search,
heres what club imate had to say:
Dear Customer,
Thank you for your email and apologies for the delay caused. Regarding your query, please note that the unit was received in the service center with a null internal IMEI number which in turn void the warranty. Please note that the service center checks the device for any fault using professional tools and follow policies of the service center and their decision is final as for the warranty issue.
Regards
Technical Support - i-mate™
Click to expand...
Click to collapse
Brilliant
Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
tjwood said:
Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
Click to expand...
Click to collapse
Replacement screen is available at www.ebay.co.uk just type o2 xda exec LCD. It is available foe around 93 UK pounds.
You can Get some help in dismantling and replacing your screen from the Universal service manual available here:
ftp://ftp.xda-developers.com/Universal/Manuals/confidential.
Hope this helps.
my friend sent his to a service in the USA
had service for screen and installation.
you should be able to do yourself if your in this forum
guys can anyone send me this file because i a have problem with ftp
[dismantling and replacing your screen from the Universal service manual]
ftp://ftp.xda-developers.com/Univers...s/confidential.
tjwood said:
Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
Click to expand...
Click to collapse
Hi, you can have a look on this web site http://www.lcd315.net/pj3.asp?id=287&classid=l501l&title=HTCUniversal they sell all kind of parts. Actually their shop is in Shenzhen (China) but they are reliable, I bought a second hand xda exces working good and if you need I can check it, because I live/work here.
tjwood said:
Hi,
This is my first post here so I hope it's in the correct place.
I've got a Universal with a damaged screen (I trod on it ). Does any one know if it's possible to get a replacement (in the UK if possible)? If so, could you please tell me where from. Also, has anyone out there actually changed a screen on a Universal.? It looks a bit difficult to get the screen apart: I'm not sure where to start. Any help would be much appreciated.
Thanks
Tony
Click to expand...
Click to collapse
Hi, I had the same problem a few weeks ago. I dropped my Qtek 9000 on the floor and the screen broke. I bought a new LCD screen on ebay and replaced the screen my self. It was not very difficult and you only have to unscrew a total of 8 screws to do the job. I used the service manual to get some guidance in how to remove the screen.
Try these guys
I've not used them but remembered seeing them being talked about elsewhere in the forum.
http://www.xdarepairs.co.uk/
apbristow said:
I've not used them but remembered seeing them being talked about elsewhere in the forum.
http://www.xdarepairs.co.uk/
Click to expand...
Click to collapse
Used them, great service
Hi there if u need a new screen.Ive got just the place and it cost me around 60pounds to get my mda pro fixed and u can even cheak progress online to it was great htc europe 01908 556 464 give them a call if there is no1 there leave them a message thay will deff get back to u.I did eveything within a week sending phone to them next day and them repaireing it and sending it back to me.Iv mite have to use them agaim plz get them a try.Well work it in my book thanx mark.If you neem more info pm me ok.The screen is the one think thant no 1 will do for free if u are on contrace phone thay will not replace the phone.Sound when allso no my phone and thay did that for free under the warranty that comes with the phone but the screen was not covered or no 1 will ever cover the screen on any phone hope this helps u out
can u plz help me
i have an htc s620 running bt rom supplied by bt, the thing is i was jogging and had my phone in my hand. i accidently dropped it andnow the screen on it is white when u turn the phone is on. the phone is still functional though. i can recieve / make calls.
does anybody no wat to do.
the screen is not cracked
ehsan371 said:
can u plz help me
i have an htc s620 running bt rom supplied by bt, the thing is i was jogging and had my phone in my hand. i accidently dropped it andnow the screen on it is white when u turn the phone is on. the phone is still functional though. i can recieve / make calls.
does anybody no wat to do.
the screen is not cracked
Click to expand...
Click to collapse
u might have knock lose the lcd screen inside. u might jus have to replace the lcd screen. u can find them cheap online. took me 20mins to change out mine.
I'd phone BT and ask for a replacement you are covered as long as you don't say what you did, especially if still within the 18 month contract or renewed, if a problem with the customer service reps then the C.E.O would be best bet as if push top they tend to deal with things.
Contact detail for CEO can be found on BT Anywhere Forum
If not under contract then there is a guide for replaceing screen in the sticky, i'd check the wires are not loose first.
Spose you already tried a hard-reset probably wont help but worth a try.
thanx
thanx you's 2 especially stylez for phoning bt just for me i'll try to phone thena a.s.a.p.
thanx again
ehsan371 said:
thanx you's 2 especially stylez for phoning bt just for me i'll try to phone thena a.s.a.p.
thanx again
Click to expand...
Click to collapse
Didn't phone them, just used to BT ways of working as an ex customer, try and keep the convo just to the point of need a replacement due to a white screen give no more info apart from just noticed it, they should just send out a new one
Good luck.
stylez said:
Didn't phone them, just used to BT ways of working as an ex customer, try and keep the convo just to the point of need a replacement due to a white screen give no more info apart from just noticed it, they should just send out a new one
Good luck.
Click to expand...
Click to collapse
k np
i'll call them a.s.a.p. i get time
I replaced my HTC HD's lcd+touch+digitizer because i accidently crack my touch screen...
I found the set on e-bay as ''i594 Hot Genuine LCD screen for HTC Touch HD/T8282" for 53€ (app.77$) .
Dismounting the HD has not an easy job for me - cause I had no experience in such operations - but I need it. The screen responds to the touch and everything is normal but... NO BABKLIGHT!!!
I dismount the phone 2nd time, nothing...
I made a hard reset ,still nothing...
Was I a fool to buy from e-bay or I did something wrong? I used the service manual step by step...
If someone can help I 'll be pleased to listen...
I'd try the old cracked display to check and see if the backlight is working. If your old display is working, the new one is probably faulty.
rizzlan said:
I'd try the old cracked display to check and see if the backlight is working. If your old display is working, the new one is probably faulty.
Click to expand...
Click to collapse
Today I'll request a new set from this company -out of charge - and I hope that everything will - finally - work... Allthough I'll wait for at least another 20-25 days.
Do you have a link to the article you bought or the name of the seller? I bought a screen unit off of ebay as well (and the title of the article is almost identical) and mine was damaged as well. If it's the same seller, we might have a scam on our hands...
I demanded a replacement from the seller, but they said they couldn't send me one, because allegedly they sent all the units back to the original manufacturer to have them checked. Not sure if I can believe that though...
EDIT: My seller is "e2euro".
"My seller is "e2euro"."
... I'm afraid you are right...
Same scam... but no answer yet...
I'm but what should we do about it?
spyros_tazz said:
"My seller is "e2euro"."
... I'm afraid you are right...
Same scam... but no answer yet...
I'm but what should we do about it?
Click to expand...
Click to collapse
Sorry about my late answer - I was in Madrid for five days!
The seller does usually answer me within a day... I'm going to contact them once more to check on the current status of things - and if they don't offer a acceptable solution, I'm going to get my money back via paypal and complain on ebay! Not sure, if there is anything else we can do...
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
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Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
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Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.
Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
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Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.
Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
Without screenshot is more difficult solve :-(
gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
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Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
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Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
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Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...
Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.
online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
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Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.
gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
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Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
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Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.
gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
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My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
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Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.