Develop Bugs

HELP!! Artemis blank white screen and not responding :(

ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.

Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?

Maybe, it saw a ghost?

MaskedMarauder said:
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Click to expand...
Click to collapse
nope same blank white screen with a line in the middle.

Looks like a serious hardware death there. Did you buy it off an ebay shop or private? If from a shop you may be able to make a warranty claim, if not you'd have to post it to a repair centre and cross your fingers.
I am presuming here that you have tried a Hard Reset too, ie holding down both softkeys whilst resetting, then releasing the softkeys when you get a confirmation message.

if i press the reset button nothing happens. Orbit only responds to the power button. I bought it off ebay and hence the problem. Do you think it is only a screen malfunction and if i buy a replacement screen I should be able to solve the problem? is it easy to replace the screen by myself?

I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.

derooseolivier said:
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
Click to expand...
Click to collapse
Could you give me step by step instructions on flashing the xda orbit rom. Out of frusturation i tried updating the orbit to WM6 and it successfuly updated according to message on my computer screen. So i have wm6 on my phone now but still the same problem.
I exctacted the file and put it in the root of my sd card and pressed the voice button and power button. Now how do i know that the ROM is being flashed? (since i just see the white screen). Even for the orbit should i just name the file on the microsd card as ARTEIMG.nbh ?
Thanks for all your help..but since i am new to this could you please explain teh process in more simpler terms?
Thanks again

dealsoutlook said:
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Click to expand...
Click to collapse
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.

neilhhardy said:
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
Click to expand...
Click to collapse
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.

If You Put Out Your Battery More Than 30 Second, It Make The Same ?? And In The Same Place???

NOW YOU HAVE NOTHING TO LOOSE... if is it the screen, you must change it...
But before, try to flash one more time your artemis with the original wm5 and, for sure, begin to make it supercid before (so you are sure you dont make a second problem !).
The client with a same problem (but not with the little trace at the right side from your screen) is happy now ! Play also a littlebit to make hardreset, softreset, usb bootloadermode ... And maybe you will see the color coming back!
I said one more time, i am not a professional for this problem but, "still trying" is never bad.... And for the screen... if you command him, you must waiting... so... try it first and if you have no more solution to try, send the pdaphone to htc... And if it's the screen, pay the replacement to htc and dont make it you self ( ebay?? are you sure 100 % the screen you buy its working???!!!??? ).

Yeah, if your computer recognises it, it'll just need a new screen.

cr0bar said:
Yeah, if your computer recognises it, it'll just need a new screen.
Click to expand...
Click to collapse
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy

to dealsoutlook
i've just sent you a pm! please check

Does anyone know, where can it be send for repair to?
I have a bricked phone (even bootloader is not started).
And it was bought at eBay, so no any warranty or so.
This is XDA Orbit and I'm in Austria, where O2 has no representation.
Could you, please, advice the companies/possibilities to reapir it (chip change or direct reflashing - not via USB).
Alex

neilhhardy said:
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
Click to expand...
Click to collapse
Thanks for letting me know..i though it was a pretty simple thing to do by myself. But now I definitely dont want to take that chance. I will shop around for some local cell repair shop. But since this phone is not available in canada I dont know where to go. Does anyone know of a repair shop in Toronto?

I would think the quickest turnaround would be throught HTCamerica. Its located in Houston Tx...
http://www.america.htc.com/support/service-repairs.html
thats just my two cents, turnaround time is like 5 to 7 days after receipt... if they service your phone, they do p3300, you would have to call to find out

Hey Buddy
dealsoutlook said:
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
Click to expand...
Click to collapse
I can help u. just reply. I have gone thru such case. OK Post me and I will guide U
Cheers

This happened to mine too,and screen was not broken.Working internally but white 'screen of death' showing.Sent back to 02 but no mention of fault on return.I think rom suffers corruption since it was after x close, fix.Not sure though!

Faulty Desire? Safe Mode and button problem

Hi all,
My missus has a UK T-Mobile Desire, it is bog standard, not been updated with a new rom or even Froyo. Today it showed the Android boot loader and then when it eventually decided to boot it seemed to be stuck in Safe Mode and the Home, Menu and Back buttons don't work.
I'm not sure what might have caused this, it's been running fine.... would a hard reset possibly fix the problem?
Thanks

if you havn't done anything to the phone, return it and get a new one just back up all your things to outlook or gmail or whatever you prefer and you are ready for a new Desire
hope this helps! good luck!

Yeah fortunately there is the return option...
Another thing about two weeks ago the Facebook Friends Stream Widget apparently stopped working for no apparent reason, I don't know if this and the bottom problem is linked...
I'll backup all her contacts etc later and try a hard reset then if necessary speak to T-mobile tomorrow.
Thanks

Tried a hard reset tonight and that made no difference. But playing with the buttons on boot and the phone booted normally..... all the buttons fully operational
Didn't last for long though.... the phone locked and I had to remove the battery.... guess what - SAFE MODE
Holding down the four buttons prevents the Safe Mode words displaying but the four buttons still don't work. I am going to call T-mobile tomorrow and see what they say.

Very angry indeed... outcome of me sending the phone to HTC... http://forum.xda-developers.com/showpost.php?p=8133471&postcount=32
Any advice would be really welcomed.

omg i just saw the email in the link
****ing outrageous
i had so much trouble with HTC when i had the HD2 but after enough arguing over the phone and threatening them with the sales of goods act they played fair and not only repaired the HD2 but gave me the Desire and a better contract.
how long have you had the phone for?
if you've had it for less than 6 months then phone T-Mobile and demand a new phone because it is covered under that law. That's right, T-Mobile, not HTC, because your contract is with them and it is up to them to supply you with a working phone for the contract agreement and the act states that these goods must last a certain period of time. So phone them up and tell them.
http://whatconsumer.co.uk/the-sale-of-goods-act/
EDIT: read them line by line this:
http://whatconsumer.co.uk/how-long-should-it-last/

To be honest with you I would have sent it to Tmobile and let them deal with HTC. When you bought the handset you entered into a contract with the retailer for the warranty, not the manufacturer. This is not the airtime contract I'm talking about by the way, that is a seperate issue.
I think you should get on to Tmobile about this and tell them you want it sorted asap. You can also contact Consumer Direct by clicking HERE. They will advise you on what your rights are and how to sort your problem out.
You should also look at getting a report from HTC to state exactly what they say the cause of damage was. At least then you will know what you are up against.

I called T-mobile earlier today to tell them what had happened... I was routed through to a call centre in Asia. The person was helpful to an extent... listened... went away... and returned and said that if the Manufacturer said the the phone is damaged and not covered by warranty then there is nothing they can do.
They suggested I take the phone into a T-mobile shop and pay for an exchange (yeah right!). I quoted the SOGA stuff and they have now said that a manager would call me back in 24 hours - the operator could not put me through to a manager nor could my call be re-routed to a UK based agent.
So at this stage I'm no better off really.
I have since heard back from HTC... and a rather abrupt message that I am not happy about... they have also taken two images that I assume shows "damage" there is no explanation with the pictures though...
One image shows a small white stick that half of which has turned red, another shows the motherboard and some circuitry and a small arrow pointing to it.. it looks fine to my untrained eye. Assuming it is damaged in some way is it possible that this is linked to moisture or as there have been issues with Desire motherboards could this be the same thing?
If anyone wants to see the images then I will email them...
Here is the content of the message and my reply however:-
From HTC:
Here are two images of the broken handset there are some more if you want some, as the phone is out of warranty you either pay the quote have the phone returned un-repaired or if you don't respond to the quote the phone will be discarded 30 days.
Click to expand...
Click to collapse
My reply:
I have viewed the images and am unclear what exact "damage" exists, I will need this to be described fully in a report that summarises the exact nature and extent of any damage and repair required. I assume that the red label indicates the existence of moisture however is it not possible that this could have been activated due to ambience or humidity?
Under the Sale Of Goods Act, any fault that develops within the first six months of a product being sold is deemed to have been present at the time of sale. Since owning the phone, no incident that I am aware of has occurred that would give rise to the damage you say has been discovered, so the Sale Of Goods Act would come in to force. T-Mobile provided the phone in a sealed box, so I do not see how the damage could be down to them and as the ultimate supplier of the phone, I would have to hold you responsible for the sale of defective goods. Under the terms of the Act, it IS FOR YOU TO PROVE OTHERWISE or accept the repair or replacement of the phone at your expense.
In addition the handset is not out of warranty, in fact it is only 4 months old. It was also sent to you in a semi functional state - in other words it could be used fully except that just the bottom row of bottoms (excluding the roller) were not working. Can you please confirm that this is still the case should the handset be reassembled and returned.
UNDER NO CIRCUMSTANCES SHOULD YOU, HTC OR ANY PERSON ACTING ON BEHALF OF HTC DISCARD THE HANDSET AS THIS MAY CONSTITUTE A CRIMINAL ACT
I wish to make a formal compliant about the way in which this case has been handled, namely:-
1. I was never told nor did I agree that charges for both repair or return could be charged.
2. I was led to believe that the handset was still within warranty and would be repaired accordingly.
3. I have been told that you must replace items that do not need replacement, such as the LCD screen and the plastic surround which are known to have minor scratches consistent with fair wear and tear.
Click to expand...
Click to collapse

[Q] Sending TP2 to HTC for repair under warranty. Couple questions...

I bought my TouchPro2 through Mobile Phones Direct.co.uk, back in June '09. Just recently it started giving me problems with the ExtUSB. Have to fiddle with it just to make it take a charge, and I've given up trying to get to to connect to PC via USB.
Today it has got to the point where sliding the screen up or down too fast turns the phone off. Then I have to press power button to turn it on again.
I understand HTC supply a 24 month warranty. At least that's what my warranty card leaflet says. I already check the water indicators on the bottom of battery and next to MicroSD slot, they are both good (white with red crosshatchings.)
I have two concerns thought.
1) Is there a way for me to confirm that the Rom/SPL etc that I am using are the official ones that won't validate my warranty. I am pretty sure I never did any modding to this phone, only to my old Kaiser. But to be sure I would like to double check. ANy advice on how to do this?
2) My major worry is that my phone has loads of scratches on the screen, on the corners where paint is chipped. The battery cover is in a bad way too, the top left corner has a small crack and the metal strip in the middle of it has broken off around the camera lens.
So I am worried that HTC will tell me that whatever my problems are are because of normal wear and tear and therefore wont fix my phone. The thing is though all these problems are merely aesthetic which is why they never bothered me too much (at least once the first scratch is out the way anyway). My phone worked fine for ages despite these superficial defects (I never used a screen protector or case, phone used to go in my pocket along with coins, keys etc., and of course it did sustain the occasional drop).
Can anyone advise me as to whether this will be a problem? If HTC refused to fix/replace it then I would rather not send it in, to avoid the fee for returning it.
P.S. Also I don't know if I still have the paper invoice to prove purchase, will the emailed invoice be proof of purchase if I can't find the paper copy?
Oh yeh and finally, I don't have any insurance, so I am completely dependent on this warranty being honoured.l

I returned my Pro2 to the UK centre earlier this year. They don't need proof of purchase believe it or not, they never asked me once for mine, however, the electronic one will be fine as say you bought it on eBay, you wouldn't have a paper copy necessarily.
Also, I was using using a different stylus, had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me. My reason for returning is that the hard keys weren't working, they repaired it and flashed a new ROM on it and they never once had an issue with the "state" (if you will) that my Pro2 was in. Also I had many scratches on the battery pack and so on so I think you'll be fine! I hope this helps!

Thanks for your reply, salemfox. I'm going to give HTC a call tomorrow to arrange for them to collect the device.
In the mean time if anyone has any other advice than please let me know before I arrange for it to be sent in tomorrow.

How did it turn out?

not good,
arguing on phone to some dude now.
they originally sent me email saying device wasnt in warranty choose 1 of 3 options
1) pay 160ish £ to repair device
2) pay 20 to have device returned to me
3) allow htc to dispose of device
obviously didnt want to choose any of the 3 options, so i rang htc. spoke to someone who repeated options to me, saying if i did nothing then my device would be disposed of. I said i want to escalate matter, he told me theres no point, they'll tell me the same thing. I said i want to escalate anwyay, he told me to fill out service escalation form from htc website. found this at http://www.htc.com/uk/serviceescalation.aspx (even though its not linked to, anywhere in uk htc site)
filled that out on 6/10/10. never got any reply or anything. last friday 22/10/10 i got another email asking which option of the 3 i wanted to choose. rang htc back, told em how come no ones replied to my service escalation form, first person told me that the guy i originally spoke to (6/10/10) WAS the guy who escalated the issue, i was like WTF?? she said hang on, passed me to someone else, who said it had been escalated , i just didnt get the reply, but that he had in writing from the people who the matter was escalated to, that phone wont be fixed under warranty, i started complainign, saying i filled out the escalation form because i wanted to speak to someone who was higher up, and that i gave my contact details so i expected a reply FROM THEM. He then said he'd let me speak to his superior, which i did, and that guy repeated the same, first saying what form did i fill out, calaiming theres only customer care form on the website, but i told him original guy i spoke to told me to fill out the service escalation form, which i found (only by googling and guessing url).
I told him check the phone convo which should have been recorded, and he would see that i was advised to fill out SERVICE ESCALATION form from HTC website, which i did. he said he will check photos to see if the visual damage is minor enough that they will continue to repair anyway, (i doubt it , coz it had one pretty deep scratch in the screen, and back battery cover was cracked in corner). He also said he'll get original guy who i told me to fill out esclation form to call me back tomorrow.
I think theyre lying, noone seems to have done anythign about my escalation form. They say that the matter was escalated and that they have it back, in writing, that phone is not under warranty, but then why didnt anyone tell me anyof this, i wasn't contacted despite leaving contact info in contact fields of escalation form.
GRRRR, i knew this would happen, any excuse to get out of fixing the damn thing, i keep saying that im not bothered about the aesthetic damage (scratched screen, small crack in battery cover) since my phone worked fine for ages WITH these problems. i want them to fix the fact that my phones extUSB connector has gone dodgy, and that phones turns off, when i slide it open.
Not had phone for ages now, using old kaiser, but the touch screen doesnt work on this.
so bascally they are ssaying that due to visual damage (scratch, crack) phone isnt in warranty. I keep saying thats not whats caused problem, so just fix problem then. they say they can't half fix phone. so i say then fix the whole thing, but dont ask me to pay for it.
I mean seriously though, i've had the phone for almost 2 years, ofcourse theirs gonna be scratches and stuff, how can they say that puts my phone out of warranty!! (((
I'll keep u guys posted. sorry for poor grammar etc.

Could tell you woes a plenty,
email me at j-r at watchet.net and I can give direct names and contacts for escalation at HTC UK. When you get the right man, not too bad but not in call centre!
BEWARE unless guaranteed in writing they will flash the device with the latest win 6.5 rom and you will lose everything.
Even if they agree not to touch it, still often hard reset!
I'm fighting them for a LOT of compensation - for time, ignoring written instructions and £80 of telephone calls. Wil sue them if don't get anywhere this week.
JR, UK

salemfox said:
had many programs like HD Walls and REStart and so on packed in there. Changed the home screen, even edited the files in the Windows directory that mailla used, altering them to say "Kev's Messages" and so on, and they never said a thing to me.
Click to expand...
Click to collapse
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.

redpoint73 said:
None of those things violate the warranty. Just hard resetting clears all of those. HardSPL and flashing a custom ROM violate the warranty.
Click to expand...
Click to collapse
Yeah but I just assumed if they picky they could refuse on the basis of "you're changing what you're not meant to"...

Desire HD just vibrates 7 times - please help

Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.

craigspc said:
Hi,
While on holiday I put my Desire HD on charge over night (was working fine at that point), but when trying to turn it on the next morning it just vibrated 7 times and that was it - the phone would do nothing. The phone doesn't respond to the hard reset process described on the HTC website and no lights come on at any point (not even when connected to the charger).
The only time the phone does anything, is when you eject the battery and re-insert it. At the point where the battery touches the contacts inside the phone, it vibrates 7 times again and nothing more. The phone has not been modified in any way and uses the original OS from HTC. All the phone does is vibrate 7 times when inserting the battery. Otherwise it's completely dead.
This would, I presume, normally be a simple warranty case (8 month old phone). However, in my desperation to reset/fix the phone, I tried pressing what I thought was a reset button underneath the SIM & memory card cover (with the tip of a pen). Instead of the 'click' that I expected though, it pierced what turned out to be a small black sticker - an action which HTC says has invalidated the warranty on my phone. They have now created a return reference for me, but I'm likely to be hit with a big bill for repair if/when I send the phone in.
I understand that confusing a sticker for a button is a stupid thing to do, but I can't change what I did and I genuinely thought that I was pressing a button on the back of the phone.
Is there any possible solution without having to send the phone in to HTC?
Thank you,
Craig.
Click to expand...
Click to collapse
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
To me, if you cannot get into Recovery nor Bootloader, your pretty much screwed, try pulling battery out, insert it back in, hold the Volume down button, and while holding press Power button?
Found this aswell:
http://forum.xda-developers.com/showthread.php?t=879726
Others with your problem, but it seems Service is the only way..

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
I'd like to know if it is obvious that you tried to open the phone up or not..
Click to expand...
Click to collapse
I'll have access to a Digital SLR tonight and will post a photo tonight. Looking at the phone though, it is clearly visible that it has not been touched with anything other than the tip of a pen. There is another small sticker that I found in the battery compartment - this is completely in tact.
I don't think anyone looking at the phone would doubt that the one sticker was pierced with the tip of a pen, but unfortunately that doesn't seem to make any difference. The guy I spoke to from HTC was friendly and polite, but he insisted that it wouldn't make any difference - I broke the rules and that's it.
I suppose the only reason that I'm disappointed is that I've now had four HTC smartphones and I've never requested warranty support before. Oh well... :-(
Thanks for the links you provided. Lots of useful info, but unfortunately I can't find any solution - the phone is clearly dead.
Thanks,
Craig.

Shidapu said:
Can you post a pic of the black sticker you accidently clicked.. Also any other "void stick" there is
Here's the pic. I didn't bother taking a photo of the other sticker as it hasn't been touched or damaged at all. Would you say it's worth sending the phone and enclosing a note explaining what I did?
Click to expand...
Click to collapse

Sending it I believe is the only way the phone will get fixed. DO include a note explaining what you did but I dont know how useful it will be. You never know though. As the other one is still intact they may believe you and do it for free.

Repaired
I just wanted to say thanks for the replies. I sent my phone in and the repair was carried out under warranty.
Regards,
Craig.

Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...

Without screenshot is more difficult solve :-(

gopiter said:
Can you tell what was broken and repaired in your phone?I have the same problem since yesterday...
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Click to collapse
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.

Same......
craigspc said:
Apparently it was a motherboard failure. The board was replaced and now it's working fine again.
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Click to collapse
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..

I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
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Click to collapse
Lol...thats bad, This might be the first case which I have seen returned because of unauthorized firmware..., Don't leave it like that and read the full document which come with the phone. There will be some wording which might not be clear but should be enough to fight back...

Yep...I think I'm the first person who returned phone back from warranty because of no HTC firmware flashed...As soon as I get my DHD and documents back I'll report what they said.

online4yourmin said:
Exactly the same is happening to me... 8 months old too..
About to send it off for warrenty, but can you tell me if you lost all your information and number, apps on the handset, as I cant remember the last time I did a sync..
thanks..
Click to expand...
Click to collapse
Yes, if you send the phone in for repair, you will lose everything stored on the device that you haven't backed up. I think this will be the case even if they don't replace the motherboard. Any apps that you previously bought through Android Market can be restored though - you don't have to buy them again.
Craig.

gopiter said:
I just got answer from HTC service that motherboard of my DHD is broken and they wont replace it because of unautorised firmware flashed...
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Click to collapse
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.

craigspc said:
Hmm.. That's bad news... Trying to read between the lines a bit - Are they saying that they won't replace the motherboard because you have flashed the phone, or because they suspect that flashing the phone played a direct role in the failure?
If the motherboard has died surely they'd replace it? Then again, if the motherboard had died completely - how would they know that the phone had been flashed in the first place?
When exactly did the problem start for you?
Craig.
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Click to collapse
A returned my phone to the seller so I don't have direct contact with HTC service but the seller got information from service that: motherboard is dead because of flashing unauthorized firmware/unauthorized firmware damaged motherboard...I'm waiting to get my phone back from service with documentation and then I'll fight back...
My phone works perfectly normal and when I tried to reebot it simply wont boot...it's strange and I wonder how firmware it self could damage motherboard?

Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?

Very strange - 8 month fault
I too have a DHD - this one is stock standard - got it back from employee today as he said it was not charging (worked right up till then). i plugged it in and got a flashing orange amber light. left if for a while noting would work. finally worked out if i inserted teh battery while plugged in it woud give me a solid charging light and vibrate 7 times.
Seems strange that they are all faulting at 8 months. Mine was an import, so it might have to go back to singapore or malaysia or where ever it cam from.
Checked battery it is at 3.8V so ok.

gopiter said:
Ok, DHD came back from HTC service with all documentation and statement that they will not repair it etc...and it normally boot into OS...But it couldn't boot into bootloader - just vibrates 3 times.So I booted it again into OS and flashed again the hboot and after that phone successfully boot into bootloader .So now my DHD is fully functional I just wonder why HTC claimed that motherboard is broken and wanted me to pay for replacement...?
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Click to collapse
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?

Omairss said:
My warranties over and i've got the same problem!
I just wanted to know if your phone wasn't working at all before you gave it in for service? And when it came back, it was working again?
And be not ready to repair it, they weren't ready to repair it for a fee either?
Click to expand...
Click to collapse
My phone wasn't working at all it didn't boot even display splash screen...just vibrates.I heared phone services have devices called "BOX" which can unbrick your dead phone.I think they did it with my phone and when it boots they saw my own boot screen instead of stock HTC...so it was clear to them they can void my warranty and offer motherboard replacement for fee (high fee ).I didn't agree for that and phone returned to me unbricked.I just had to reflash hboot again.

Dead Phone RIP ?

Hi ,
My SGH-i927 was working quite happily sat on charge connected to a USB cable on my PC, I left work with the phone in my pocket and when I came to use it a couple of hours later it was completely unresponsive.
It will not respond to power button at all
It shows no activity when on charge either via wall wart or USB, it does not show up as connected to the PC when USB cable plugged in.
I've tried removing the battery for a couple of minutes and also a different battery with long and short presses of the Power Button whiles't holding volume with various combinations there of.
This is not as a result of my flashing anything it just stopped, the threads I've seen using search all seem to be able to get to a boot screen of some description mine is completely dead.
Phone was Unlocked / rooted / backed up + efs backup / running 4.0.4 UCLJ3 Lite Kernel
Anyone have a suggestion on how I might be able to resurrect it or should I put it in a long ship and set fire to it ?

Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?

requiem_mortis said:
Please note I imported this Phone into the UK
I approached a local SAMSUNG service center and they won't touch it as it's from outside the EU. - Further more on discussing the nature of the problem I was informed it's probably a hardware fault due to IC or Fuse or combination of them. As these are surface mounted components they wouldn't be repairable by normal means and they wouldn't even give me a number for an independent phone repair.
Can anyone know of and can give me the contact details of a repair person based in the UK who'd be willing to look at it ?
Click to expand...
Click to collapse
I can send you a working motherboard if the rest of the phone is ok

netseby said:
I can send you a working motherboard if the rest of the phone is ok
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Click to collapse
Thankyou,
I appreciate the time taken to respond and especially the offer, however although not completely inept with a soldering iron changing the motherboard may well be beyond my expertise, but I'd be willing to give it a go if all else fails.
I have managed to locate another repair center reportedly having Samsung Qualified technicians. Initial communications seemed to suggest they could deal with the assessment which they provide for free. I have sent the handset to them and am now awaiting their report.
If things do not work out with the repair center, I would like to contact you to discuss your offer further.
Regards

Response from repair center - beyond economical repair - but no further detail.
I think I'll call it quits now and just invest in a new handset.

Dead Captivate Glide - RIP ?
netseby said:
I can send you a working motherboard if the rest of the phone is ok
Click to expand...
Click to collapse
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill

requiem_mortis said:
Going through my draw I came across my dead handset and would dearly love to get it working again ....I know it's been a while and apologies if I'm now too late but is your offer of a replacement motherboard still open ?
Regards
Phill
Click to expand...
Click to collapse
http://www.newegg.com/Product/Product.aspx?Item=9SIA2KF0YV4051 $145 brand new.
I might be willing to part with my own for a reasonable price too, but it wouldn't be less than $100. Has an extended battery. Probably better to get a brand new one.