So I ordered my TP2 over a week ago, promised 2-4 business days delivery (should have been here friday at latest). No sign.
Rang them monday (25 minutes on hold), hmm not sure you you havent got it, will DEFINATELY be delivered wednesday. You will get a delivery note in your email.
Today - No email, no phone. Another 25 minutes on hold - phone isn't in stock and they have NO idea when it will be, offering me NOTHING in the mean time other than to order a different handset. Couldnt care less if I cancelled the order.
Is this their typcial customer service, cause if it is sod it Im going somewhere else.
Where else can you buy it in the uk?!
I believe (and hope) you can get it from Phones4U on an orange contract.
Chris
Hmmm...
I got mine on Tuesday, ordered Thurday (IIRC). I had some problems with the PAC code not been used, Customer Support online and on the phone were both very helpful...
Just my experiences.
Dave
sorry to hear that, i covnerted from consumer to sole trader just to get mine... but their upgrade department couldnt offer me the same deal a new customer gets, everything was 5 pounds more expensive monthly and a 24 month contract instead for 18 and no free bluetooth headset...
anyway a guy in the new connections team put in contact with a team who could match their prices as an upgrade and not only that exchanged the crappy bluetooth headset i wouldnt of used for an 8gig memoery card (she would of done 16 for a fiver but none in stock)...
also i ordered the phone at 4.30pm and had it by 12 the next day withf ree delivery
so ive found them better than consumer vodafone, you also get two years warranty and next day replacement whilst yours is being fixed... need to add 3.50 a month for total care if you wanna cover accident damage and theft though.
No problems when I ordered about a month ago. Was here within 3-4 days.
Sorry to hear about your problems......
Ordered mine on Friday and received it the following Tuesday. Other than a couple of odd voice txts about it being delivered and then not, it arrived as planned.
I have found their business customer support to be very good - just my view.
Martin
I ordered a phone though vodafone business years ago and dealt with a guy called martin who managed to get me my tp2 the next day before 10am, PM me if you want his direct number, truly decent service
When I ordered mine they tried to deliver it to a different address !! in this case not Vodafone's (for once lol) fault, but the crap company who were dealing with the delivery.
Called them they were flippin' rude and even though it was 10 in the morning and I found out what happened like 25mins after they tried to deliver it. They refused to redeliver it the same day !! really frustrating had to wait another day (that is looong if you've been waiting for smt for ages !!)
Complained to Vodafone.. and got £ 10 added to my account which wasnt too bad I guess.
Only thing I regret is not trying to exchange that crappy headset for a memory card !!
True, vodafone are hopeless. Wasted a week speaking to them but finally told them to get lost. Got mine touch pro 2 on ebay + upgraded my old o2 tariff to get unlimited internet and 30 day contract. When I did all the maths the money is similar and I stay virtually contract free, no goddamn branded software and phone is unlocked.
I got nothing but good things to say about vodafone bussiness... i know they've had big stock issues though.
No probs
well ordered mine yesterday on business (didn't even knew that i could do that if i haven't got any business), delivered today 8 o'clock on the dot, got on 1200 min ,unlimited text, unlimited landline, 500 mb internet. £38.50 handset free.
geronimocommie said:
well ordered mine yesterday on business (didn't even knew that i could do that if i haven't got any business), delivered today 8 o'clock on the dot, got on 1200 min ,unlimited text, unlimited landline, 500 mb internet. £38.50 handset free.
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After trying to get it through Tmobile and failing their credit check WTF?!? I reordered through Vodafone Business and got mine last monday as I was away for a week so didnt mind waiting for the stock to come in.
Oh well at least I have it now! And loving it!!
Lets Change things
Hi all,
I read alot of your complaints. Dont ask why but i think i might make a difference in ur Vodafone experience but i need your help. please feed me back on how your experience with vodafone could be better. email me on [email protected].
CS is a joke.
I actually got mine in the local Vodafone shop 21/9/09.
However, tried to use bluetooth 2 days ago, won't come on. Phone simply says it can't turn it on, ??? Also got GPS problems.
Phoned customer service, no help at all. Didn't even try to perhaps check anything on the phone. AS I got it in shop, have to take it back to the shop for exchange! OK, can I have the number for the shop so I can call and check stock ( I had it and lost it, doh!). "Sorry Sir, Vodafone stores don't have a telephone!" WTF? Blatant lies. Best we can do is send them an email? Refused point blank to get number, even though I pointed out I had it before.
Asked for a manager, apparently none available, still waiting for call back +24hrs later.
Thought I'd bail out then, 14 day cooling off and all that. Called disconnections or whatever they are, apparently I can't do that either? Once you've left the store that's your lot?
Called sales team later (they gave me the number in the first place), sorry, can't give you the number, but she called them and left a voice mail for them to call me back (Want to check stock before traipsing in there).
Absolute joke, all of it. Worst CS I've ever had. Who in their right mind has a shop without a number you can call? Ridiculous.
Phew, rant over.
Good Xperience
Sorry to here you guys experience with vodafone.
I have been with them for many years now and hav not had much problem.
They are always very helpful, both for customers and the business one.
I upgraded to business contract in order to get TP2. I ordered on Friday and it arrived as promised on Monday. The only thing though, I did not get any special gifts or offers when upgrading from customer to business. I guess its because there was already an offer when I took it. I get 750 mins, 250 txt, unlimited landline and unlimited internet for £30/month. First 3 months are free and handset free as well. I think it was a good deal
Got a call from some outbound customer team today. Smoothed everything over for me. Got me some phone numbers for future ref.
Also fixed my bluetooth! Something to do with TomTom and stacks.
We're happy again!
Another Voda UK happy customer here. Ordered at 4pm, got it next morning. Very good contract. Have called a couple of times with issues and they've been prompt and extremely helpful. Much better than Orange was, much better than T-Mob and MILES better than Three.
Just telling it as I find it.
Ordered Mon received Tuesday - I can honestly say Vodafone have been great so far!!
Vodafone were awesome for me. Arrived within 5 days (despite saying it was out of stock when i purchased). No handset problems and handset is unlocked to any network.
Had problems with insurance not going through but CS were awesome and sorted everything out sound.
Related
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
amarko5 said:
even though i ordered mine last week -- there is no more t mobile stock, if you have not got the "winging email" you will NOT be getting your desire. they have run out.
they cannot even give a firm date for stock. estimate 7th april to them.
so even though the confirmation email that states 48 hours if you order before 5pm on a weekday is untrue. (i wish people would just tell the truth).
so sorry people but don't hold your breath.
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I think it depends on whether you called them up as well, or not.
I put my order into the TMobile website on Friday morning (30th) at around 930am.
After reading on this forum about delays and no stock I then called them up Friday afternoon at approx 430pm - I was told that all the initial stock of 1400 (or 1600, I can't remember which) was gone, so I would not be receiving a phone the next day.
The sales agent then went on to tell me they were expecting another delivery of 500 that evening, and they would be sent to customers on Monday, to arrive Tuesday (1st). He then searched for my web-order and manually pushed it through to ensure I would get a phone from this 2nd batch. He then called back to confirm it would be sent out Monday and arrive between 8am-1pm Tues. I assume if I hadn't called then my order would've been dealt with chronologically along with all the other website orders.
I called again just now, querying why I had not had the "winging it's way to you" email, and was told that my order had been completed by their phone team, and they don't send those emails out. And my phone will definitely arrive tomorrow before 1pm
I feel a bit bad that I might have jumped the queue, but hey it's TMobile that decided to do that because I rang up chasing it, not me!
i have just called tmobile and placed an upgrade order with the loyalty team - they have them in stock for next day delivery and got a cracking deal as well!
I ordered mine Friday afternoon. It's just come now but i have to go back to work
Will leave it at home charging lol.
Just spoke to my business manger on Tmobile stock coming in on wednesday and mine is coming on thursday...happy days
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
For info (new customer) - 600min, 500 txt, £30/month 18 month contract, and they waived the £60 handset cost.
I am VERY excited!!!
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thats a good deal! as an existing customer i got an offer of £22.50 per month on my existing flext 40 tariff and free phone - 18 month contract
I still don't understand how Tmobil is the sole shop to sell the Desire before 7th April in the whole world
Are HTC testing the Desire on a very limited market??
thebosh said:
I too have just ordered my Desire from T-Mobile!! Also said I should have it by Thursday, if not before...
For those that are interested, this was my second attempt at getting them to agree to matching the deals on mobilephonesdirect, so worth trying again if at first you do not succeed (thanks to whoever it was on these forums for suggesting I do that!).
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you're welcome.
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
hager420 said:
yeah i managed to get them to price match mobilephonesdirect.com, recieved my handset on saturday morning only to find a section of the screen to completly unresponsive to touch. so rang them today, first bloke told me they had stock and then put me through to he returns dept. only to be told that they have stock for upgrades but non for exchange........... now that takes the piss!!! He couldnt tell me when they where recieving the exchange stock. So if your after an upgrade your in luck. Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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What numbers are people ringing to get through to living human beings?
I rang the help line (0845 412 5000) (also rang the sales line but I was neither an existing customer or someone looking to buy a new phone, I already ordered on the net so I hung up) and pressed the correct number for "in the process of ordering" and got told to put in my mobile number, which I don't have since my phone hasn't arrived!
It's my first time ordering from T-Mobile and they don't seem to have a "go straight to a live human being" option on their phone system, is my best bet just to ring sales and push the "new customer" button and then tell them my order is active already and I want some information?
Thanks for any responses
riz157 said:
Just spoke to T-Mobile stock is due in Wednesday this week and will be received next day.
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Cheers for that mate, hopefully that will include the exchange/returns stock
I just spoke to them on the sales number (i pressed * a couple of times and got put through eventually) and they said that they didn't know whether there would be another shipment on Wednesday although there should be one this week...
hmmm.. why are there never any straight answers.
I had the 'winging its way to you' email on Thursday.. nothing has arrived, so I called them today and was told it went out of stock after they sent the email - now he said they have no stock and that it's expected within 7 days.
No idea why the hell I got the email if it hadn't even left them though!
I'll have to wait and see if anything turns up!
carphone Warehouse
I've been waiting to pick one up instore from t mobile everyone is saying two weeks or they don't know. after searching i saw that is available on payasyou go on orange in carphone warehouse so i might pick one up tomorrow there phones are normally unlocked.
I ordered mine as an upgrade Friday afternoon and got it early Saturday morning.
It seems to me that everyone who has spoken to the actual sales team has had their order fast-tracked. So all of us who ordered online are getting put to the back of the queue. Just need to think of a way to make them want to fast-track you.
hager420 said:
Going to amsterdam next tuesday and need google maps to find those coffeeshop's!!!!
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You know Layar has a layer for coffeeshops in A'dam? Quite handy.
well all I can say is I feel I was talking to an honest rep who assured me that there are none left and that they honestly do not know a firm date for future deliveries, this was after getting the usual runaround several reps
so if you get yours then great, but as I said I wouldnt hold my breath.
omg i knew they had some bad press but thought i woulod use them anyways as they looked fairly repretable and are an ultimate partner of htc. They claime to get htc stock before anyone else yet i pre order the desire pay for next day delivery and oh wait they arent even sending it until tuesday. Tuesday arg so much for getting it first and there deals are matched by tmobile. I for one will never use them again just thought i would post here so that maybe i could help others from making this mistake. I still cant get over the fact that tmobile had a delay and still have there stock out and in stores faster then this so called ultimate partner. But the thing that makes it worse is you could say they may not of had the stock come in but they have been showing it as in there warehouse for days yet the order sits at pending stock what stock they claimed to have enough devices to cover all pre orders. Avoid Mobilephonesdirect like the plague if you ever actually want to get your hands on your phone!!!
MPD have always said that they'd have stock the week beginning the 5th of April. Even if they did get it on the 1st, and ship it that very day, you wouldn't get it till Tuesday due to the bank holidays and the Royal Mail not delivering.
I've ordered my Desire with them because I've had good experiences in the past with MPD, and I'm more than likely to use them again.
Got my SIM today
Not sure what's going on. I have another line on t-mobile and received notification that the new number is active a few days ago.
MPD managed to post me the SIM - I had to sign for it 10 mins ago, so why could they have not posted the phones too?
A city dweller like me does get Royal Mail deliveries on a Saturday so I guess lots of other people do too.
Also it looks like my contract is already a week in now but no device!
Tom
You'll get it w/c 5th April, that has always been the word as far as i was aware
yeah i always knew the 5th as a date but they got stock in early ie and could of shipped for a Saturday delivery but even less then that its actually being sent on Tuesday so it wont arrive until Wednesday even though it was pre ordered not bought when they had stock. I guess i am being a little harsh on them but when i placed the order the description bragged about how they always have the htc devices first and yet people who are just popping to town to get a phone are now getting it before me. I guess i just really really hate waiting but it is a great deal, the guy from vodafone who was trying to beg me not to go even said he couldn't believe how good a deal it was. I'm sure the wait will be worth it once it gets here unbranded and cheaper then the best deals the high street can do.
had bad issues in the past with them so i avoid them as well.
If you really want to get the first unbranded stock, get your orders in at devicewire.co.uk when a new phone comes out.
they are the retail arm of Brightpoint, the main European HTC distributor. Unless a retailer is grey importing from somewhere else, any UK shop would get their stock from brightpoint anyway.....with a few exceptions like CPW or the networks, but in general, devicewire does seem to often be first, but they do sell out VERY quickly.
Clove.co.uk are very good as well, but that's mainly cos they're less than 5 miles from brightpoint's main depot!!
Anyone else order from MPD and still not got a connected SIM? I received the phone last Wednesday, they advised 48 hours, but still no connection. I can't phone them as it's under my husbands name, and he is away on business until Friday. Just wondered if anyone else is still in this position?
me too, i got mine on friday and also requested a number transfer from o2, still nothing yet.
Phoned them on friday and they said that it would take a few days.
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
When we phoned them on Thursday, they said to give it 48 hours as they usually dont send the sims out with the phones, they take a couple of days to process according to him, then obviously it was the weekend.... Just spoke to them on web chat and they said there are problems with the Tmobile system they use, and if its not done in 24 hours to phone them.
So I'll be speaking to them tomorrow morning then
Dear me, suppose thats the price we pay for being cheapskates!!!
madmossy said:
MPD are useless, ive seen more trouble come from using them than any other company.
I personally have had a nightmare of a time pre-ordering the desire from them.
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agreed might end up waiting next week for 3 to stock these unlocked @ £350.
have you had an update on this, still waiting here?
ive not had any update, and need to wait for nap-time at home to phone them (my 2.5 year old objects to me being on the phone when he isnt).
phone still isnt connected though
I got a Voda contract with them, my Desire came Wednesday morning, so today is day number 6 of not being connected. They said it will definitely be done by 12 today (which it won't be), so I'm gunna ring them then, and tell them I want a refund
just spoke to them, theyre doing the rest of them today she said, about 100 left to do.
eta: she said leave the sim out the phone, then around 7pm put it back in and it should work
If you're having problems with MPD not connecting you to T-Mobile, just do what I did and speak directly to T-Mobile...
I received my phone last Friday with the SIM included. I contacted MPD on Saturday about the connection since at this time I was still only able to make outgoing calls, and not text or use mobile Internet.
I was told the same as others on here regarding the demand problems had caused them to just get the phones out as fast as possible without pre-registering the SIMs...
By Sunday afternoon nothing had changed, so I just phoned 150 and spoke to T-Mobile directly. The first general customer services guy took a few details and then transferred me to the connections team, and they just asked me for the number again, my name/address (I had already been set up this far on the system it seemed - my DD details were all present already too). All I then had to do was confirm the tariff I was on and an hour later everything worked. All in it took about 10 minutes on the phone to sort.
I'd recommend those still not connected just do it yourself...worked for me.
i would do if the account was in my name, but its in my husbands name who just happens to be in singapore right now on business - brilliant timing!
Had to go on web chat this morning to get it connected, and it's now working as it should.
They also confirmed in-car chargers will be sent this week
Hi,
Just as rodhull said, i phone t-mobile up directly without even thinking about MPD, they took some details and hey presto its up and running.
If you are porting your number and make sure you tell your new network, T-mobile had no idea, i was porting my number even though i told MPD.
Oooooooooooooo the desire is fast, i love it already and owned for like 1day.
Goodluck all.
Anyone know the real reason? I've been told multiple things from the dozens of orange staff I've spoken to.
- Testing is taking longer than expected
- Shipping has been delayed
- They don't actually have any stock and won't for some time
and basically everything in between.... so.... anyone got the real truth?
Or anyone managed to get a desire in the past week or so from Orange and I've just been fobbed off with excuses?
I received mine on Monday after ordering on the previous Friday.
Had a reasonable deal too, no charge for Black Desire and Panther 30 package for £25.00.
Testing can't be an issue then can it so I would imagine it's a stock problem.
A friend of mine picked one up on Tuesday from a local Orange store (Hull). I got one from CPW on Orange but as that's generic stock I guess that doesn't realy count (would have preferred the black but getting it unbranded & unlocked was more important to me).
Testing is entirely plausible.
When Orange get a new batch of a handset in they are flashed with their Orange-branded software and thenput to test for a while. Usually takes about a week in my experience, but can take longer if they find problems with the batch.
I was told they are getting new stock in yesterday with needs testing and should be ready to order Monday around 11am.
Interesting... I ordered mine over a week ago and I keep getting told the same thing "we can't give you one, we're out of stock..."
Perhaps they're hoarding some or trying to send them out to higher paying monthly tariffs?
EDIT:
Just spoke to someone, unfortunately the responses I were given made me increasingly more annoyed as the conversation went on. Basically I have now been told they have had a delivery on Friday afternoon, they are to go through testing and if all goes well should be out Monday. But if that is not the case then who knows when they will be in. I was told exactly the same thing last week and guess what.. it didn't happen.
Nobody who was there could tell me why their stock was low, why testing was taking too long or why any of this bulls**t was happening, so all in all... very dissatisfied with the answers I've been given.
I was told the same last week too and then when i rang monday was told the delivery they had expected hadnt arrived, so who knows
same thing here too. waiting for one on an upgrade. they did come back in stock last saturday for a few hours but by the time the guy from orange called me they were sold out again. if they're really back on sale monday then that's great. i'd advise anyone waiting for one to sign up via email to be alerted when they're back in stock on the orange website as it seems that's the same stock they use over the phone. get your email sent to your phone then as soon as you get it call them up.
El Massman said:
same thing here too. waiting for one on an upgrade. they did come back in stock last saturday for a few hours but by the time the guy from orange called me they were sold out again. if they're really back on sale monday then that's great. i'd advise anyone waiting for one to sign up via email to be alerted when they're back in stock on the orange website as it seems that's the same stock they use over the phone. get your email sent to your phone then as soon as you get it call them up.
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I'm signed up via e-mail and text message apparently but they are still not sending me anything. If they did come back in stock I was not informed as I was originally told. I was told the e-mail notification is slow compared to ringing direct, so my plan is now to ring twice a day to try and get my hands on the phone FINALLY. Even got the screen protectors for it, in the assumption that it wouldn't take over a week to actually get the order in place.
Christov said:
Anyone know the real reason? I've been told multiple things from the dozens of orange staff I've spoken to.
- Testing is taking longer than expected
- Shipping has been delayed
- They don't actually have any stock and won't for some time
and basically everything in between.... so.... anyone got the real truth?
Or anyone managed to get a desire in the past week or so from Orange and I've just been fobbed off with excuses?
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I got one about 3 weeks ago. So I don't see what 'testing' has to do with it. Sound like they're confused. I was told `middle of the month` at the start of feb, only to read of people getting theirs so I phoned again and this time was told there were a few in stock. It's one of the most popular phones ever, so it's going out of stock as soon as it turns up.
poldie said:
I got one about 3 weeks ago. So I don't see what 'testing' has to do with it. Sound like they're confused. I was told `middle of the month` at the start of feb, only to read of people getting theirs so I phoned again and this time was told there were a few in stock. It's one of the most popular phones ever, so it's going out of stock as soon as it turns up.
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Yeah I've been told it's very popular but I'm more concerned that others are getting different answers, perhaps I should ring orange and direct them to this thread to see what they have to say regarding some people being shunned and others given what theyve asked for.
Christov said:
Yeah I've been told it's very popular but I'm more concerned that others are getting different answers, perhaps I should ring orange and direct them to this thread to see what they have to say regarding some people being shunned and others given what theyve asked for.
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Sorry, I meant middle of april, not feb. I found it frustrating, not seeing the phone on their site (not even 'coming soon'), being told to wait/keep checking, then reading about people receiving theirs, then phoning and being told none are available, then being told some will be available in 2 or 3 weeks and finally being told some are in stock now. But I still put all that down to poor communication within Orange and/or the staff I spoke to not caring. The last person I spoke to - who put my deal together for me - DID care and did a great job. All I can say is keep phoning (retentions - say you want to leave Orange) and telling them people are getting theirs and you're fed up waiting and being told contradictory things.
poldie said:
Sorry, I meant middle of april, not feb. I found it frustrating, not seeing the phone on their site (not even 'coming soon'), being told to wait/keep checking, then reading about people receiving theirs, then phoning and being told none are available, then being told some will be available in 2 or 3 weeks and finally being told some are in stock now. But I still put all that down to poor communication within Orange and/or the staff I spoke to not caring. The last person I spoke to - who put my deal together for me - DID care and did a great job. All I can say is keep phoning (retentions - say you want to leave Orange) and telling them people are getting theirs and you're fed up waiting and being told contradictory things.
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This is actually what I said today when I spoke to someone, one guy put together a contract offer for me, 22.50 a month, 600 mins, unlimited text/data/email over 24 months with the phone for free, but said the phone should be coming in the next couple of days and I basically wasn't informed.
I've been with orange for 3 years now and I'm fine staying with them if only they would stop jerking me around. I'm gonna try and get the orange shop near me to match the contract offer I've been given over the phone but we'll see if I get anywhere, I doubt it'll happen but it's worth a go. If that doesn't work I'll ring up again and try and speak to the guy who put together my contract originally.
I read on another forum of someone being sent out a replacement for a faulty desire this weekend. So orange are either hording them for some reason or being selective on who they let have them.
They're probably hoarding them while they try and sort out the MASSIVE problem that these phones have with dropping 3G/HSDPA signal... I genuinely think that's what's happening. A lot of people with Desires on Orange UK are having issues... including myself
I rang orange once again, they said they cannot order me a phone today or tommorrow and their 'best guess' is that they will be in on Tuesday. I don't know how they're guessing since everyone I speak to still gives me a different answer.
Basically I got fed up with waiting and went into the shopping centre today and picked one up from carphone warehouse. £30pm, 500 mins, unlimited texts/data/email and all that jazz. Not as good a deal as I wanted but I got the handset and I didn't have to wait for up to 2 months as a couple of people I know have been.
I also went into the orange shop and asked them to match the price I was quoted, they could give me the same contract but the phone would cost £99.99... too much for me personally but might be worth a look for others.
I was also offered a contract in Phones4u from vodafone for £30pm, 300 mins and the same unlimited stuff. However I'd be a new customer and stuff so I'd lose any loyalty points I had with orange.
Every shop I went into said that orange had been telling them they had no stock, so I don't know what to say regarding "we'll have some in stock soon" or "theyre going through testing" other than I was clearly being lied to.
I'd advise anyone else looking to get one of these phones soon to go round the shops and try to get a good deal. Phones4u originally offered me £35 with 200 mins on vodafone as well as I'd have to pay £50 to get out of my contract for the next 2 months. I managed to beat them down to a far better deal but not as good a deal as what carphone warehouse gave me.
Good luck to all those trying to get one from orange! Let's hope that they actually get some in stock soon.
Well the orange website says i can now upgrade to a desire but when i ring upgrades they say none left ring back tomorrow
I managed to get one for an upgrade about 10 days ago.
I think the issue is stock and their messaging/notification system doesn't work. Anyone wanting one will need to keep chasing Orange to be first in line. They seem to have no back order system in place so its a bit of a free for all; not something they could tell customers.
Black HTC Desire now available through Orange upgrades, just ordered mine for delivery Wednesday.
Me too finally, couldn't be bothered waiting for upgrades to answer so did it through the website. Phone coming wednesday, dolphin 25 for £19 a month, that'll do me.
I hate T-Mobile!!!!! Well I love them up until now.
Theytold me when I renewed my contract over a week ago that the HTC Desire was in high demand and it would take 10 days to deliver! Ok not a problem they are now telling me though they have no idea when they will be able to get it to me and advised me to phone my local store (as I deal with the contact center). My local store is refusing to answer the phone and I have tried T-Mobile stores all across the county and they all have massive waiting lists and not accepting any more names :-(
They also said they would buy from Carphone Warehouse but none of their stores are answering the phones......
My last attempt one of the suppliers my company deals with on a weekly basis have 5 HTC Desires sitting in the warehouse ready for purchase but T-Mobile are refusing to let me get it from there! I can't afford to buy it myself and I don't see any harm in them buying it from there for me. They gave me the reason that each supplier gets a different price for it so I replied with well I will pay the difference (wouldnt be alot surely) but then they changed their story saying we are not allowed to purchase from companies that are not T-Mobile Accredited!!!!
This is winding me up now. Its my birthday tomorrow and I really want my new phone but I can't afford to buy one myself!!!!!
Sorry just having a rant. Anyone here work for a T-Mobile store and can get me one on my contract?
Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)
Could be some time for htc to get the phone altered to use the SLCD screens. Google amoled + htc + samsung for a better explanation than mine!
In the mean time, what is t mobiles "cooling off period" for sending a handset back after it being supplied? You could use this opportunity to try out the competition, and send the thing back before the dead line and try something else!
Make enough of a nuisance of yourself and you may move up the priority list!
Who knows, you may end up liking either a sony x10 or a galaxy s. If I could not have a desire, I'd lean towards the galaxy s.
Sent from my HTC Desire using XDA App
That's a bit out of order from Samsung, if they had an agreement they have to fulfill it with HTC...
Well when my Desire stopped vibrating I called up T-Mobile (This was within the first week of release) and the rep told me they had around 900 Desires in that morning and by 16:46 the same day they had 54 left. I got number 52 as two had been sold whilst I was explaining my problem. That was in April.
So either the phone is much more popular than I thought and HTC can't make them quick enough (which is likely due to AMOLED shortages) or they didn't expect such a high demand after the initial early adopter phase (First month).
Sounds like you are not making enough fuss to customer services!
I phoned orange up a couple of months ago as I was getting the same stuff.
First they said they were in stock and I could have a really decent contract with free phone!!!, but... literally phoned about 20 mins later to make an order and it had changed to 300 mins less and £50 for the phone! and the best part was they said stock would be another 2 weeks to a month and I can't go on the waiting list as it's full!
Pissed off, I decided to go to high street stores to get a more expensive contract and alas, no-one had any and if they did I was told that the tariff I was on would mean I would have to pay £75 for the phone!!!
So I got home, got myself in a strop and phoned orange to complain, funny enough they added me to the list (before it was full), they said when the phone was in stock they would text me and as soon as the text came through I needed to call them straight away as it was first come first serve after the text was received.
Patiently waiting (not) I decided to call the next day to find out whether it had come in, they said yes and were sending the texts out to everyone now, with 6000 odd people on the list I didn't fancy my chances!
Somehow while trying to get them to haggle on the contract (cancellations dept) which they did in the end - gave me a great contract, god opened up the heavens and I got my text whilst on the phone, the lady sounded like she didn't believe but I gave her the code and she said congrats and that I could reserve a black one!!
The next day there is my shiny new Desire on my doorstep!!!
The End... lol
they seem to have it in stock on the t-mob website:
http://www.t-mobile.co.uk/shop/pay-monthly/htc-desire/mobile-tariffs/
wnp_79 said:
Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)
Click to expand...
Click to collapse
Judging by reports, galaxy s is the best sold phone in South Korea ever since it was released, and it surpased Iphone in sale numbers around the world. Samsung is planning to sell 10 million pieces of this phone...
T-Mobile and their stores are getting regular deliveries but because there is such a backlog they go before they even reach the shelf!
I spent the whole day on the phone to T-mobile yesterday they were phoning around all the stores in the county as well as Carephone Warehouse (who none of their stores were answering)
There was stock at one of our local suppliers but T-Mobile refused to purchase from there.
I finally late yesterday managed to get hold of Carphone Warehouse local to me who told me they had sold 10 that day and there was 1 left so I told them to hide that phone and keep it for me and went down there after work and collected so I finally have my Desire
T-Mobile did lie though and said it would be free but I had to pay another £30 to get it :-( - Better than waiting for months though
By the way I don't like the Samsung's
Not a device for me
Good news. You'll love this phone. Give the battery a few charge cycles before expecting to see it's full performance tho. Its worrying at first!
Sent from my HTC Desire using XDA App
You should have switched to another network
Well wr8_utd, There is that option but using the points below you can see why I dont:
> o2 - Had very poor experiences and hate them - My company used them as well when I fist joined and nothing but problems
> Orange - Poor to no signal in my local area
> 3 - Heard lots of problems about them
> Small dealers like Tesco - Can't offer me what I want
> Virgin - My dads on it and he doesn't get a signal anywhere! No point in having a mobile
> Vodafone - Possibly a viable option - Who my company is currently with and apart from two months having a bill around £6,000 for one handset they have been good.
> T-Mobile - I have been a very loyal customer for I think it must be about 6 years now (back when they were 1-to-1?) That gives me negotiation points
> T-Mobile - I have brought many customers to them over the last few years through my account - again adding to my negotiation powers
> T-Mobile - Always offer me exactly what I want (even when they don't have a contract that offers exactly what I want) - For instance When I wanted the HD2 to get it free their cheapest contract was £40 per month. I told them I wanted that phone for free but only pay £30 per month + wanted unlimited internet but I was happy to juggle min and texts with them and they were happy to comply
> T-Mobile - One of the best Customer Support Centres I have ever experienced. apart from one or two prats over there who don't know what they are talking about they are normally very kind / generaly know what they are talking about / normally answer quite quickly (until recently but select that you are leaving them and they answer very quickly )
> For what I am on every other network seems to charge me more
> HTC Desire - Seems out of stock with every network...
Now you can see my logic behind sticking with them.
Hehe yeah I can see why now
Is it out of stock at stores as well now?
Oh and how is the 3 Network?
As I said above I haven't personally used the 3 network but I haven't heard a single good word about it, its all been bad so I am not tempted to go near them.
All the T-mobile stores have massive waiting lists, Online shops all over the place say out of stock. All my suppliers at work apart from one our out of stock (even the mobile specialists suppliers are out of it) So I imagine its the same all round. The trick is to keep trying every day I was lucky, Our local carephone warehouse received stock in the morning I was ringing them all day but they were under staffed and too busy to answer the call. Finally got through to them abour 2pm and they had one left which they hid away and reserved for me
Nothing wrong with 3 UK service is improved from their call centre and shops are fab .. good deals as well plus the bombed all other companies out of the water £349.99 for unlocked unbranded desire when they first came out
Give em a go oh and very few two year contracts most eighteen months
Sent from my HTC Desire using XDA App
Oh forgot to add they were poor at beginning when they first started hence poor reports but honest they are probably on of the best now (just get unbranded handset if you do their firmware updates are the only issue )
Sent from my HTC Desire using XDA App
2 other option is
1) Get them to buy a nexus one for you and flash it
2) Get a wildfire
I intend to get one of the 3 Desire deals and unlock it. Will I have any issues after I unlock it?
meteor
i had problems getting my desire too, it was meteor in ireland i vent to 3 shops and they said they don't have them in stock and the third shop guy said they dont have it and he offered legend instead but some miracle happened when i said no he went to check stock second time and he brought phone over, they are acting strange ..
i hate t-mobile i have been with them over 8 years and they still treat me like S**T i only stay with them as its cheapest option but there like virgin terrible Cusomer support but as long as you never have to deal with them its mostly good. i personally went and got a desire off ebay 280 new, and a £10 pay monthly sim which was cheapest option and didnt tie me into a long contract which i hate especially with a company i dont like lol. mind you all phone companies need a slap for using the word unlimited to mean limited how much more proof do you need the benter then a 50p note.