Develop Bugs

Orange UK Release Date?

Orange UK seem to be doing what they are best at.
Every time I speak to someone from Orange (once a week for the last 6 weeks) to find out if the Touch Pro 2 has been released I get a different answer.
Back on the 26th May I spoke to someone who had a look and said that the phone was still on the "coming soon" list. He had a look else where and found that the phone was listed to be first released as a SBC (Small Business Customer) phone and then a little later for none business users. He had no date but said it should be early to mid June.
Yesterday I was told there is still no date, but it should be released mid to late June. The guy at orange started to explain how to go about through a 3rd party to get the upgrade but then I lost my signal. I rang back and was then told that the phone would definatly not be out with in the next 4 weeks.
Today I rang up and was told that there is no date listed, but the phone is still just "coming soon". I said about the person from yesturday, but the lady has no idea why I was told a definate no for the next 4 weeks as it could come out tomorrow, 2 weeks, 4 weeks or not at all. I also asked about the phone first being available to business customers and was told that there is no mention about the phone being a business phone and the release would be wide spread across the whole of orange UK. The lady has also put me on a ring back service, will check daily to see if the phone had been released and let me know if it has... While I have no reason to dis-believe this, I dont hold much hope.
I have rang around, but cant find a phone dealer that can do an upgrade for me with the Touch Pro 2
Little to say, I am getting a bit tired of all the different answers I get.
When I got my Tytn 2 from orange it was only listed as a business phone and I think the Touch Pro 2 will probably be the same way
Does any one here have any more information or shed any light on the release of the phone as an orange branded handset, be it for business or none business use.

Firstly I'll say that their ring-back service worked for me. This was back when the TyTN2 was released. They sent me a text on the day it became available telling me to call them, which I did instantly. The next day I had the phone in my hands. So have some faith.
However, the wait may be long, or short.
I used to be on Orange (having been a VERY loyal, high spending customer) for many years, but I have since become very cheesed off with their outdated tariffs and delays bringing phones to the market.
I have now switched to Vodafone, and while I don't get anywhere near as good signal strength, they provide a decent enough service for me.
I am sad I had to move away from orange, but it's too little too late.

See, I like Orange's service and the service plan I am on is very good value for money and they consider me somewhat of a 'loyal customer'.
I am in exactly the same boat as you, I've been speaking to different people and it's gone from 'within 2 weeks' (this was mid may I was told this) to the phone not being listed on the system, to the Diamond2 being released?
It seems the HD is out of stock and I had been told that it was being discontinued and replaced by another handset. Some reps have told me that it was Touch Pro2 and some have told me they do not know.
I've just been emailing Orange (they have this irritating habit where you hit the reply button and a different person replies) all of them told me it was only going to be released on Business, but like another person in this thread I also have a TyTn II on a personal account.
This morning the Touch HD was taken off the website! So I'm going to keep playing it from the angle of 'What phone is going to replace the HD on the personal account' and 'I want a Windows Mobile phone with a keyboard because I can't stand purely touch screen phones!
I really really want to keep my contract and just get an Orange branded Pro2

Just spoke to them on the phone about the HD disappearing off the website. Apparently they're looking at replacing it with the Touch Diamond2 and when I said does that have a keyboard? He said no it doesn't but the Touch Pro2 does (in a hesistant voice).
I went on to ask whether that would be available for me to upgrade to as a personal user and he said yes it should be, but there is no indication of price yet as it's too early on.
I'm sure the next person I speak too, will tell me otherwise...

The Orange tariffs seem to suit me quite well... There might be a better tariff for me somewhere, but at the moment my monthly bill only usually differs pennies each month and i can really hammer the phone some months.
When I asked about the upgrade price about a month I go I was told that I would probably get the phone for free being that I am a long time loyal high value none business customer (have been on one of the top tariffs now for 6 or 7 years).
Infact when I got the tytn2 (which was only available for business customers at the time), Orange actually credited my account with £100 for me to stay and take the the phone off their hands.
I guess only time will tell with the rhodium
I just wish that Orange would be a bit quicker at releasing new phones.
Out of interest, I wonder if Orange list the rhodium as having an inbuilt GPS receiver. Orange seem to insist that the rhodium does not have a GPS, although it does have an FM radio :S Come to think about it, they also insisted that the tytn2 didnt have a GPS either when I upgraded to that

I got another response today from someone that seemed a bit more human.
Hello
Thank you for your email into the Orange shop.
I have checked the website and we have 2 HTC phones on sale.
We have the HTC Touch 3G and the HTC Touch Diamond(tm)
http://shop.orange.co.uk/mobile-phones/all
We also have the HTC Touch Pro 2 in review at the moment. Fingers crossed
this one will make the cut as it's a brilliant phone.
http://www.htc.com/www/product/touchpro2/overview.html
Hope this helps
Sarah
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I'm reckoning I might get it for free, although I haven't been as long term as you with Orange, I just want them to list it as coming soon! It's driving me mad, I can be so impatient with stuff like this sometimes haha.

For orange France it's not planned yet...
I wait because I want to by it with mobile contract at less price than unbranded...

Greenturtle said:
I just want them to list it as coming soon! It's driving me mad, I can be so impatient with stuff like this sometimes haha.
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Yup +1 that.... Orange are in danger of loosing out if they wait much longer- Hmm Xperia X2 anyone?

I've had our company phones with Orange for over 10 years, but have just switched to Vodafone. We save around £500 per month (20 Touch Pro and Pro 2 all free), have all data included in the plan plus managed services with antivirus, firewall etc and the cuistomer service people I speak with are much more responsive than Orange. No problems with connectivity. The choice of handset and talk / data plans is far better than Orange and in the 3 months we've been with Vodafone I have experienced no probs whatsoever.

goatistuta said:
I've had our company phones with Orange for over 10 years, but have just switched to Vodafone. We save around £500 per month (20 Touch Pro and Pro 2 all free), have all data included in the plan plus managed services with antivirus, firewall etc and the cuistomer service people I speak with are much more responsive than Orange. No problems with connectivity. The choice of handset and talk / data plans is far better than Orange and in the 3 months we've been with Vodafone I have experienced no probs whatsoever.
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See, I've been provided a fabulous service with Orange. My price plan is very cheap and I get a lot for my money. I'm on the £8 a month internet bundle which apparently is limited to 500mb or whatever but I usually use over a gig a month and never get charged.
I'm going to wait it out, I just up hope some new information crops up in the next week. They'd be able to release it if Orange didn't bog down the phone with so much crap!

wootty2000 said:
Orange UK seem to be doing what they are best at.
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Not helpful sorry, but if its any consolation, I am getting the same run around from o2. Least with Orange, they have to keep releasing the 'business' class devices. o2 (I think) are going to limit the new devices to push people towards the iphone (sorry for swearing) or blackberry. Neither of which I personally want.

I just spoke with Orange business Sales
They say it should be available to first for Business Sales than Upgrades,
It will be available after the end of the 19th of July

eresen said:
They say it should be available to first for Business Sales than Upgrades,
It will be available after the end of the 19th of July
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What's your source, what's your source!?
Was that meant to say 'then' rather than 'than'? I'm really hoping that you mean will be available for new contracts after the 19th of July as apposed to starting the release then...

Orange have updated their coming soon page on the consumer site.... no sign of TP2 yet
However I've been diligently checking the page for the past few months (I know, i know...) and updates seem to take place around 14-16th of each month.
Hoping that this darn phone turns up soon.

ibanyard said:
Orange have updated their coming soon page on the consumer site.... no sign of TP2 yet
However I've been diligently checking the page for the past few months (I know, i know...) and updates seem to take place around 14-16th of each month.
Hoping that this darn phone turns up soon.
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Haha, I've been doing this too. I may as well have it as my homepage.. They have definitely updated the Coming Soon list at least twice this month (including today) so I don't think your theory is entirely true.
Come on Orange! My contract expires this week!

Just spoken with Orange and the phone is currently in testing and it there will only be limited number handset to start off with for Business Account holders .
Imagine Orange are fecking up software as we speak

Orange is busy with the Iphone 3GS in pre-ordering and nothing for the TP2...

ed_bracam said:
Orange is busy with the Iphone 3GS in pre-ordering and nothing for the TP2...
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They're releasing the iPhone 3Gs? I didn't know O2 weren't keeping it exclusively anymore.
Orange updated their coming soon list! No TP2 though

Just got off the phone with Orange.
Apparently it's 'limited stock' at the moment and that the update on their server today said that they were in testing mode. If it pasts tests then it will be given to business customers in limited stock, then if it is popular they'll release it to personal customers.
What was interesting, was that he said if an Orange shop stocks the phone, they might be a to give to you on a personal contract as 'they have more leeway than the telesales'.
Sigh, the wait carries on...

ORANGE now sell the TP2
http://www.business.orange.co.uk/se...1=Phone&pagename=Business&t=SMEDeviceFeatures

Moving to UK and need to Buy the Desire

For someone just moving to the UK is it possible to buy a phone on contract?
Apparently some sites say you need a 3 year address proof before you can sign a contract? Is it not possible for some one who has just moved to the UK to work to get a phone on contract? Really want the Desire

There must be a way to as a lot of people come over to work. Surely they don't wait three years!

The way contracts work over here is you will need proof of identity and a utility bill with your current UK address.
If you lived within europe for the last three years then I beleieve you will be ok however if not then you should still be able to get a contract but they wont provide you with a phone for a certain amount of time.
My GF when we went to take her out a contract at the age of 18 because she had no credit history they would give her a contract but no phone even though she had been here 18 years! So in the end did it in my name.
Best bet is to phone up and ask around te providers see what they say. You might even have better luck doing a contract in store (will need photo proof)
Good luck getting the Desire though it seems this country is sold out of it I spent the whole day trying to source one (signed my contract over a week ago and T-mobile told me today they have no idea when they will be able to get one)
Stores all around my county had waiting lists of 20+ and refused to put me down as their lists where to big. After alot of searching (and arguing with T-Mobile because they wouldnt order from two places that had stock) I finally managed to get mine and went and picked it up this afternoon (after they conned me to paying another £30 for the phone!)
Good Luck

Can't you even get one SIM-Free? If you can afford it, obviously

max_carpenter said:
The way contracts work over here is you will need proof of identity and a utility bill with your current UK address.
If you lived within europe for the last three years then I beleieve you will be ok however if not then you should still be able to get a contract but they wont provide you with a phone for a certain amount of time.
My GF when we went to take her out a contract at the age of 18 because she had no credit history they would give her a contract but no phone even though she had been here 18 years! So in the end did it in my name.
Best bet is to phone up and ask around te providers see what they say. You might even have better luck doing a contract in store (will need photo proof)
Good luck getting the Desire though it seems this country is sold out of it I spent the whole day trying to source one (signed my contract over a week ago and T-mobile told me today they have no idea when they will be able to get one)
Stores all around my county had waiting lists of 20+ and refused to put me down as their lists where to big. After alot of searching (and arguing with T-Mobile because they wouldnt order from two places that had stock) I finally managed to get mine and went and picked it up this afternoon (after they conned me to paying another £30 for the phone!)
Good Luck
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Dam they made you pay a lot!
And thanks a lot

Sim Free would be quite expensive sadly for now.
This person who would be moving there would be working with a law firm and they would provide proof of employment and with his Annual salary and contract length specified and plus he would have enough money in his account so he should pass the credit check right?

I just moved from South Africa to the UK... three weeks ago. Walked into O2 last week and walked out with a Desire on contract. No problem. All u need is a bank account and debit card.
Sent from my HTC Desire using XDA App

Thanks a lot mate. Just PM'ing you now.

sup330 said:
I just moved from South Africa to the UK... three weeks ago. Walked into O2 last week and walked out with a Desire on contract. No problem. All u need is a bank account and debit card.
Sent from my HTC Desire using XDA App
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What all did they need? They din't check your 3 years address proof? And as for credit check what did they see?

What you may want to look into mate is buying a PAYG HTC Desire i got my O2 one for £330 then get a simplicty sim.
From O2 at the moment I think they do 600 minutes, unlimited texts and unlimited internet and your not tied to the contract its like rolling every 30 days. You ring them and cancel when you want to.
Won't let me post links yet but go to O2 then tariffs and Sim only Simplicty.
Also the website doesn't show the desire on PAYG but it is available in the shops.

Hmm but buying it for 330 is rather expensive right now. He'd rather take it up on contract. Thanks though

You may be able to do a full contract it all depends on what they decide its their discression. I just didn't have to provide 3 year proof of address nor did my finacee but because she had just turned 18 and didn't have a credit history like I said they told her she would have to be on contract for 6 months before they gave her a phone so I did it in my name for her.

I bought my first phone on a contract in the UK 1 week after I got here.
I bought it online, and I didn't have to provide anything... and when they asked on the form online for how long I have been living at the address I was renting, I said more than 12 months (as instructed by one of the indian online chat asistants ) ).
Actually I signed up to a £15/month contract for the phone (and got a free Nokia 6500slide) and also a 50% discounted £7.5 mobile broadband contract, so 2 separate contracts.
They called me the next day and said my credit checks are OK for the broadband contract but for the phone I had to pay a £75 guarantee which I will get back after the first 6 months of the contract... payed over the phone, everything came the next day, and that was it... (this happened in September 2008)
It was with Three.co.uk - but I won't recommend them because their coverage sucks if you come in the South-West around Swindon... The London area, Birmingham area are ok though... didn't use their network anywhere else in the UK...

zonkkk said:
I bought my first phone on a contract in the UK 1 week after I got here.
I bought it online, and I didn't have to provide anything... and when they asked on the form online for how long I have been living at the address I was renting, I said more than 12 months (as instructed by one of the indian online chat asistants ) ).
Actually I signed up to a £15/month contract for the phone (and got a free Nokia 6500slide) and also a 50% discounted £7.5 mobile broadband contract, so 2 separate contracts.
They called me the next day and said my credit checks are OK for the broadband contract but for the phone I had to pay a £75 guarantee which I will get back after the first 6 months of the contract... payed over the phone, everything came the next day, and that was it... (this happened in September 2008)
It was with Three.co.uk - but I won't recommend them because their coverage sucks if you come in the South-West around Swindon... The London area, Birmingham area are ok though... didn't use their network anywhere else in the UK...
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Oh. Thanks a lot
Hmm he can lie about living for more than 12 months I guess.
Will this work with other places like mobiles.co.uk? And what if he goes to a Carphone Warehouse shop.
From what I've read at various places the address should be not much of an issue. So hopefully he can get his phone.
If he does take the phone in the name of a relative then can he do something so that he's paying out of his own account?

You can't lie about how long you have been living at a certain place because they are likley to run a check and it is illegal.
And no generally the money has to be taken out of the account with the same name as the contract or a joint account with that persons name on it.
Try going directly for a contract in his own name with phone they may give it to him.

I got my Desire two weeks after my 18th birthday. No credit check required as far as I know. I did order online though. I haven't missed a payment yet XD. So I guess my credit score should be going through the roof!

Just because you haven't missed a payment on one contract doesn't make you credit rating go through the roof sadly. its also based on sex / age / location (if the rest of your street have bad credit ratings then that makes your bad as well)
Very unfair if you ask me....
And they would of performed a check if they are providing a phone on contract but they don't always tell you - not sure if they tell you when ordering online as I have never done that - but they still will do the check.

max_carpenter said:
You can't lie about how long you have been living at a certain place because they are likley to run a check and it is illegal.
And no generally the money has to be taken out of the account with the same name as the contract or a joint account with that persons name on it.
Try going directly for a contract in his own name with phone they may give it to him.
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Yeah that is what we want. He'll have all his address proof,employment proof and a ready bank account so hopefully he won't have any problem with it.
Is Vodafone's service good?

Vodafone are ok. We have them here at our company with about 100 mobiles and they are known for being the best coverage in the UK but in all honesty I would say my T-Mobile phone has better coverage then the Vodafone's we have here at work but they aren't bad.
Had a couple of problems with Customer Service in the last 4 months but they got resovled in a okish amount of time.

Hmm
That 30 pounds a month plan with the Booster seems decent.
Would I be able to get it at the Carphone Warehouse store though? Going online would take time and he needs to get his phone within 2 weeks.

Htc desire sad problem story

hello guys im new here . yesteday i finally bought my desire in canada from telus and i was in rush so i didnt bother looking the phone at store. so when i went home. the sealed was open and there was finger prints on it and i wanted to unlock it to rogers. and i went to 5 different unlocking place they couldnt do it and last guy told me that it might be a refurbished phone thats y it cant be unlock. and i call the place i bought from they said if there is any problem with it will switch it for u. im gonna fight to get a new desire i waited long for this day to come and it all went wrong for me i dont even know what to do. cuz at first i dont think cellphone places are aloud to sell some phone that is used by other people. cuz i dont know what they did with it and i dont feel comfortable with it. any1 any suggestion what to do?

Take it back, they are obligated by law to sell you a brand new unit unless they stated the goods were second hand.
Sent from my HTC Desire using XDA App

In the UK we have a contract cooling off period and we could return it even if there was no fault and for no reason. then we could simply buy from somewhere else. Surely there is something similar there or have you bought the phone out right.

No. I signed a 3 year term.

You have 2 weeks (10 business days) to return for any reason. If this was purchased in Canada and the contract was longer than 3(??) months you can get a refund without any questions. I worked at a gym when i was younger and if you purchased a 1 year membership you could cancel it within 2 weeks due to a federal law.

So what happened? You return it?

jamesmcuk said:
In the UK we have a contract cooling off period and we could return it even if there was no fault and for no reason. then we could simply buy from somewhere else. Surely there is something similar there or have you bought the phone out right.
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Alot of UK Phone Company's have a get out clause
In the Small Print on the Contract you sign, they have, if the Seal or the Sim Card has been broken and placed in the Phone you are obliged the contract and there for no longer have your 15 day cooling off period
I had this issue with one phone, and i spent months fighting,
I was able to cancle the contract in the end but that was because i made so many complains about my account and soo many changes where made on my account,
that there was a problem with my billing and the issue was not resolved within 14 days (In there small print)
And was there for in my right to cancel my contract and no pay and cancellation fees or remaining days on the contract
But Yes, It would seem that when that Simcard Seal is Broken or the Card is Activated, your stuck into that contract

hey i got my desire from telus as well on the day it launched. it was brand new so not an issue. i also got it unlocked from but not from those small booths in the mall, i got it from cellunlock. theres a 50% coupon too, if you need it. at first i was skeptical cause i didnt get the code right away but they updated their db, and now its all good, and im running it unlocked.
weird part was that the phone asked me to put in the unlock code more than once, for 2 different things. it worked using the same code.
also i have it rooted and using the leedroid rom 1.8b for now

Its quite possible that when they recieved it, some eager salesman (like myself) wanted to take a look at it and turned it on. I do that with all the new devices if I have not had a sneak peek at one by time launch day comes.
If you want, PM me and I will look up the date of first activation to confirm your unit in fact is new. Other than that, you can go into the store you purchased it at, say it keeps freezing, random reboots and that the battery life sucks and get them to exhange it under TELUS' 30 day DOA exchange program. But make sure its set up the way when you purchased it. You shouldnt get any hassles.
Hope it works out for ya!

i got the brand new 1 finally . i returned that 1 and unlock it . the fastest phone ive ever owned even faster than my bros iphone 4

Why are the unlock codes like 30-40 dollars? shouldn't it be like 15 dollars max?

Anyone else patient enough to wait until after general release?

Or is it just me?
Now don't get me wrong, as I've been waiting for a decent upgrade option since my trusty HD2 and would love the phone on the release date because my HD2 is very close to dying and my stupid new workplace haven't sorted me out with a phone despite me being there for nearly 2 months now (a massive and very well-known global IT company, believe it or not!).
But when I called Vodafone, my current network (yes, that's right "network", not "carrier" - I'm not American!) to try to get the phone on a cheaper deal (read "free" for £30 a month for 18 months), they said they couldn't be flexible on any of the tariffs on pre-orders. So I have the wait. I don't mind, but what really winds me up is the angst in this forum: "oh no, mine won't be delivered til 11th April!" Yes? And?

Well if you pre ordered a phone which costs about 800 pound in total on an average contract and the release day is the 5th and some are delievering then, and others on the 11th. I can see their point.
Sent from my MB860 using xda premium

I think if the phone had already been released and you had to wait 6 days for it then they might have a point. For pre-orders, not so much as HTC have, as far as I'm aware, never specified a release date.
I take it you're one of those who has to wait?

Ruudfood said:
Or is it just me?
Now don't get me wrong, as I've been waiting for a decent upgrade option since my trusty HD2 and would love the phone on the release date because my HD2 is very close to dying and my stupid new workplace haven't sorted me out with a phone despite me being there for nearly 2 months now (a massive and very well-known global IT company, believe it or not!).
But when I called Vodafone, my current network (yes, that's right "network", not "carrier" - I'm not American!) to try to get the phone on a cheaper deal (read "free" for £30 a month for 18 months), they said they couldn't be flexible on any of the tariffs on pre-orders. So I have the wait. I don't mind, but what really winds me up is the angst in this forum: "oh no, mine won't be delivered til 11th April!" Yes? And?
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Yes they can, but you need to speak to retentions and not upgrades

Just do what I do and go through phones4u or similar 3rd party company for your upgrade. Orange, who I've been with for 6 years will not budge on upgrades for me, despite me being on their highest banding, so I upgrade thru phones4u now who will sell you the contract and (usually unlocked and unbranded phone) for a lot less than the stupidly strict network providers. I got the One X on an 18 month contract, 600 minutes, 3000 texts and 750mb internet for only 28.50 a month and they have thrown in the medialink for free too. Give them a try

Ruudfood said:
Or is it just me?
Now don't get me wrong, as I've been waiting for a decent upgrade option since my trusty HD2 and would love the phone on the release date because my HD2 is very close to dying and my stupid new workplace haven't sorted me out with a phone despite me being there for nearly 2 months now (a massive and very well-known global IT company, believe it or not!).
But when I called Vodafone, my current network (yes, that's right "network", not "carrier" - I'm not American!) to try to get the phone on a cheaper deal (read "free" for £30 a month for 18 months), they said they couldn't be flexible on any of the tariffs on pre-orders. So I have the wait. I don't mind, but what really winds me up is the angst in this forum: "oh no, mine won't be delivered til 11th April!" Yes? And?
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same problem... whats really bugs me is that I don't know when or how much will it be when it hits the markets in my country

I`ll be a month behind everyone....due an upgrade on May 6th.At least by then the devs should be in full swing

tough question, simple answer.. will get my hands on it, if I get it a bit lower than the MRP, however can't wait 6 months for the price to come down, then something newer will come and I won't be ever able to buy a phone in this cycle.
Btw, I will also upgrade from HD2,

I will be one week behind than everyone else since im getting paid next week i can't wait any longer..i will be making a black&cyan theme for sense 4.0 when i get it

Well the One X should be out by mid-april in my country, but I will wait till second week of May because it's my birthday and because htc phone prices usually decrease about 100-150$ after 3 weeks

I'm waiting for t mobile UK to start displaying contracts so think it will be a couple of days after release before I take the plunge,but as my contract is up on the 31st I should be in a decent position to keep my current contract sign up for another 18 months and get the phone for free
Sent from my LEEDROID powered Desire HD

This One is going to be a worthy replacement for my HD2!
im counting the days....

If you pre-order you get the Media Link Box for free and the plan I've pre-ordered on makes it a steal. 12 Month contract with Vodafone with HTC One X black, HTC Media Link, 300mins, 500mb, unlimited texts total cost £542. Sure as hell beats paying £490 outright from Amazon which was what I was going to do!

Sadly Voda/Orange/O2 were out of the question for me as unlimited data is a necessity.
I was severely hamstrung with 500mb of data on my Dz on Vodafone, and since moving to three two weeks ago I've downloaded over 2gb data.
In terms of pre-ordering, the trick is to get your employer to pay for your phone, then it doesnt matter how much the contract costs

My upgrade date is April 15th, so I've got to wait until release!

qpop said:
Sadly Voda/Orange/O2 were out of the question for me as unlimited data is a necessity.
I was severely hamstrung with 500mb of data on my Dz on Vodafone, and since moving to three two weeks ago I've downloaded over 2gb data.
In terms of pre-ordering, the trick is to get your employer to pay for your phone, then it doesnt matter how much the contract costs
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I haven't paid for a phone for about 10 years and I've had about 10 in that time!
Unfortunately, the One X isn't likely to be one of the phones on the list of devices my employer will issue. I asked for an HTC and they offered me a Wildfire S or a Desire S!! I declined and they've given me an SGS2 instead. Fortunately, they will allow me to get my own device and stick their sim in it

i'm probably waiting until 4/25, but only so i don't spend all of my money. i want so many records i've just bought around 30, so that cost a big chunk. i will manage a few weeks without a phone. i put my ATT account on vacation. they said it would cost $10 for the time it was suspended, then resume normal billing when i call to have it restored. i didn't say it was because i sold my GS2, though. i said i was going out of the country.

Contract tricked me

So I started my first contract yesterday with phones4u and the plan is rubbish £37.00 a month with 600 minutes and unlimited texts and 750mb. I filled in a sheet known as are you happy and now they are using that against me to say I was happy with the purchase and their are no exchanges or returns. So I was thinking do any of you know a possible excuse that would give me a exchange or return. The only think I have came up with is to tell the head office of phones 4 u that the o2 signal is no good in my area and I want to return the phone or change carriers the phone is a htc one x white. I did ask phones 4 u for help on this problem but they said they have no power over the contract and only the head office so I will ring them up and ask them can they knock the price down but I would rather return the phone. I need a good reason to return it or exchange it any ideas would be greatful I have used the phone and sim but this doesn't make any difference because when I was returning it today it was sealed and they were not bothered. When I went to phones 4 u yesterday I told the women when she asked me about my budget that I do not want a contract higher than £36 but the sales women failed to acknowledge that and still offred me a crap plan. I was going for a better deal but orange declined my credit check but o2 didn't. The sales women told me that yesterday she told me that after I sign there are no returns but I can't remember.
Sent from my HTC Desire HD A9191 using XDA

Think ur stuck in that contract, it's down to yourself to read what your signing before you sign it.
As for saying you have no signal, they will probably check how frequently the phone has been used to make receive calls and texts to see if you really do have signal.
If you have been missold the contract though you may be able to get somewhere, but at the end of the day you would have been giving a chance to read the contract before signing away.
Sorry to say I think you may be stuck.
Sent from my HTC One X using xda premium

aliHTCDHD said:
So I started my first contract yesterday with phones4u and the plan is rubbish £37.00 a month with 600 minutes and unlimited texts and 750mb. I filled in a sheet known as are you happy and now they are using that against me to say I was happy with the purchase and their are no exchanges or returns. So I was thinking do any of you know a possible excuse that would give me a exchange or return. The only think I have came up with is to tell the head office of phones 4 u that the o2 signal is no good in my area and I want to return the phone or change carriers the phone is a htc one x white. I did ask phones 4 u for help on this problem but they said they have no power over the contract and only the head office so I will ring them up and ask them can they knock the price down but I would rather return the phone. I need a good reason to return it or exchange it any ideas would be greatful I have used the phone and sim but this doesn't make any difference because when I was returning it today it was sealed and they were not bothered. When I went to phones 4 u yesterday I told the women when she asked me about my budget that I do not want a contract higher than £36 but the sales women failed to acknowledge that and still offred me a crap plan. I was going for a better deal but orange declined my credit check but o2 didn't. The sales women told me that yesterday she told me that after I sign there are no returns but I can't remember.
Sent from my HTC Desire HD A9191 using XDA
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Click to collapse
As far as I understand it (somebody will correct me if i'm wrong!), in this country you have a 14 day cooling off period after signing up for a phone contract were you can cancel it without having to give a reason.
I got exactly the same deal as you on t-mobile through buymobilephones.net for £26 p/month so that deal is very poor.
I suggest you ring phones4U and tell them you would like to cancel the contract and quote this '14 day cooling off period.'

14 day cooling off is only for online or phone sales not shop. When you approach the store and sign there isn't much you can do.
Sent from my HTC One X using Tapatalk 2

Yup you are stuck in the contract. I have only managed to get out of 1 contract but that was only because 3 killed the mast in my area and left me with no mobile signal for over 2 months. It took me another 4 months to get out of the contact ( and this was not easy ) but eventually after getting in touch with the comms regulation board they admitted that there was a loss of signal in my area (after they tested) and release me with a refund and no extra charges.
So if you do try to go down the route of no signal be warned they will test and check.

aliHTCDHD said:
So I started my first contract yesterday with phones4u and the plan is rubbish £37.00 a month with 600 minutes and unlimited texts and 750mb. I filled in a sheet known as are you happy and now they are using that against me to say I was happy with the purchase and their are no exchanges or returns. So I was thinking do any of you know a possible excuse that would give me a exchange or return. The only think I have came up with is to tell the head office of phones 4 u that the o2 signal is no good in my area and I want to return the phone or change carriers the phone is a htc one x white. I did ask phones 4 u for help on this problem but they said they have no power over the contract and only the head office so I will ring them up and ask them can they knock the price down but I would rather return the phone. I need a good reason to return it or exchange it any ideas would be greatful I have used the phone and sim but this doesn't make any difference because when I was returning it today it was sealed and they were not bothered. When I went to phones 4 u yesterday I told the women when she asked me about my budget that I do not want a contract higher than £36 but the sales women failed to acknowledge that and still offred me a crap plan. I was going for a better deal but orange declined my credit check but o2 didn't. The sales women told me that yesterday she told me that after I sign there are no returns but I can't remember.
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Click to collapse
In what way did the contract trick you, as your thread title claims? You must have known what you were signing up to (and if you didn't, well...), and you apparently even told them you were happy with it.
Maybe you've changed your mind or seen a better deal and you're not happy now with paying £37/month, but that's a different matter.
Sorry if that sounds harsh, but there are far too many people who rush into long term commitments (of all sorts) and then scream "it's not fair" or "I didn't know".

Even tho phones for you say they have a no returns policy you can 14 day it! I 14 dayed a note this year as the vodfone signal in my area was shocking. Phones for you cancled it there and then. If they feed you with some **** and bull explain to them that if the signal is not serficiant in your area they cannot provide you with a full serive. This info came from someone that i no at carphone warehouse who used to work for p4u
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O2 have a 14 day cooling period.
http://community.o2.co.uk/t5/Pay-Monthly/14-day-cooling-off-period/td-p/208924
Sent from my HTC One X using xda premium

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement
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aliHTCDHD said:
So I started my first contract yesterday with phones4u and the plan is rubbish £37.00 a month with 600 minutes and unlimited texts and 750mb. I filled in a sheet known as are you happy and now they are using that against me to say I was happy with the purchase and their are no exchanges or returns. So I was thinking do any of you know a possible excuse that would give me a exchange or return. The only think I have came up with is to tell the head office of phones 4 u that the o2 signal is no good in my area and I want to return the phone or change carriers the phone is a htc one x white. I did ask phones 4 u for help on this problem but they said they have no power over the contract and only the head office so I will ring them up and ask them can they knock the price down but I would rather return the phone. I need a good reason to return it or exchange it any ideas would be greatful I have used the phone and sim but this doesn't make any difference because when I was returning it today it was sealed and they were not bothered. When I went to phones 4 u yesterday I told the women when she asked me about my budget that I do not want a contract higher than £36 but the sales women failed to acknowledge that and still offred me a crap plan. I was going for a better deal but orange declined my credit check but o2 didn't. The sales women told me that yesterday she told me that after I sign there are no returns but I can't remember.
Sent from my HTC Desire HD A9191 using XDA
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Click to collapse
Coverage is your only viable excuse, or faulty handset, as trading stanards and citizen advice bearu will tell you,
Sent from my HTC One X using xda premium

1st mistake: you went to phones4u
2nd mistake: you signed a crap contract
sorry if it sounds a bit harsh, but if you knew it was a crap contract why did you sign it? But I do want to help as I know how you feel as I've had a bad experience with them before and knowing what they're like they more than likely pushed and pressured you into signing that contract.
phones4u sales people in their store are dicks, all they do it want to make a sell and then never see you again. they don't want to hear about any issues you're having or help you out at all once they've made the sale.
they used to say contract phones could be returned within the 14 cooling off period provided by the network provider but they seemed to have changed their tune now. see link:
http://support.phones4u.co.uk/pe/action/km/viewelement?id=10100262&channelID=10&portalPageId=10256075
the best bet you have now is calling phones4u customer service line, they are a heck of a lot more helpful than the sale driven idiots in their stores:
you should be able to reach them on 0800 0725858 or 01782 673100
also a piece of advice, if you have spoken to customer service and they authorise the return make sure you get a reference number and then get to the store while the customer service lines are still open, otherwise they will make excuses like, no we don't take returns, can't find you case number on the system, well can't speak to customer service now as they are closed, you'll have to keep the phone (this happened to me)
o2 has a 14 day cooling off period which you can cancel and return the phone, but I am unsure of what the agreement is when you don't buy directly from them. But you can also call them for free from you o2 phone, on 202.
hope this helps you get this sorted, also if you feel that the people in store did not help you and pressured you into the contract, being unprofessional etc you should also make a complaint to the head office after this is all resolved and they may offer you some compensation.
btw, you will always likely to find a better deal online. and next time avoid phones4u like the plague, and always check if there is any cancellation policy. if not do not sign anything unless you are 100% sure its what you want and its the best deal.