hello guys im new here . yesteday i finally bought my desire in canada from telus and i was in rush so i didnt bother looking the phone at store. so when i went home. the sealed was open and there was finger prints on it and i wanted to unlock it to rogers. and i went to 5 different unlocking place they couldnt do it and last guy told me that it might be a refurbished phone thats y it cant be unlock. and i call the place i bought from they said if there is any problem with it will switch it for u. im gonna fight to get a new desire i waited long for this day to come and it all went wrong for me i dont even know what to do. cuz at first i dont think cellphone places are aloud to sell some phone that is used by other people. cuz i dont know what they did with it and i dont feel comfortable with it. any1 any suggestion what to do?
Take it back, they are obligated by law to sell you a brand new unit unless they stated the goods were second hand.
Sent from my HTC Desire using XDA App
In the UK we have a contract cooling off period and we could return it even if there was no fault and for no reason. then we could simply buy from somewhere else. Surely there is something similar there or have you bought the phone out right.
No. I signed a 3 year term.
You have 2 weeks (10 business days) to return for any reason. If this was purchased in Canada and the contract was longer than 3(??) months you can get a refund without any questions. I worked at a gym when i was younger and if you purchased a 1 year membership you could cancel it within 2 weeks due to a federal law.
So what happened? You return it?
jamesmcuk said:
In the UK we have a contract cooling off period and we could return it even if there was no fault and for no reason. then we could simply buy from somewhere else. Surely there is something similar there or have you bought the phone out right.
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Click to collapse
Alot of UK Phone Company's have a get out clause
In the Small Print on the Contract you sign, they have, if the Seal or the Sim Card has been broken and placed in the Phone you are obliged the contract and there for no longer have your 15 day cooling off period
I had this issue with one phone, and i spent months fighting,
I was able to cancle the contract in the end but that was because i made so many complains about my account and soo many changes where made on my account,
that there was a problem with my billing and the issue was not resolved within 14 days (In there small print)
And was there for in my right to cancel my contract and no pay and cancellation fees or remaining days on the contract
But Yes, It would seem that when that Simcard Seal is Broken or the Card is Activated, your stuck into that contract
hey i got my desire from telus as well on the day it launched. it was brand new so not an issue. i also got it unlocked from but not from those small booths in the mall, i got it from cellunlock. theres a 50% coupon too, if you need it. at first i was skeptical cause i didnt get the code right away but they updated their db, and now its all good, and im running it unlocked.
weird part was that the phone asked me to put in the unlock code more than once, for 2 different things. it worked using the same code.
also i have it rooted and using the leedroid rom 1.8b for now
Its quite possible that when they recieved it, some eager salesman (like myself) wanted to take a look at it and turned it on. I do that with all the new devices if I have not had a sneak peek at one by time launch day comes.
If you want, PM me and I will look up the date of first activation to confirm your unit in fact is new. Other than that, you can go into the store you purchased it at, say it keeps freezing, random reboots and that the battery life sucks and get them to exhange it under TELUS' 30 day DOA exchange program. But make sure its set up the way when you purchased it. You shouldnt get any hassles.
Hope it works out for ya!
i got the brand new 1 finally . i returned that 1 and unlock it . the fastest phone ive ever owned even faster than my bros iphone 4
Why are the unlock codes like 30-40 dollars? shouldn't it be like 15 dollars max?
Related
I hate T-Mobile!!!!! Well I love them up until now.
Theytold me when I renewed my contract over a week ago that the HTC Desire was in high demand and it would take 10 days to deliver! Ok not a problem they are now telling me though they have no idea when they will be able to get it to me and advised me to phone my local store (as I deal with the contact center). My local store is refusing to answer the phone and I have tried T-Mobile stores all across the county and they all have massive waiting lists and not accepting any more names :-(
They also said they would buy from Carphone Warehouse but none of their stores are answering the phones......
My last attempt one of the suppliers my company deals with on a weekly basis have 5 HTC Desires sitting in the warehouse ready for purchase but T-Mobile are refusing to let me get it from there! I can't afford to buy it myself and I don't see any harm in them buying it from there for me. They gave me the reason that each supplier gets a different price for it so I replied with well I will pay the difference (wouldnt be alot surely) but then they changed their story saying we are not allowed to purchase from companies that are not T-Mobile Accredited!!!!
This is winding me up now. Its my birthday tomorrow and I really want my new phone but I can't afford to buy one myself!!!!!
Sorry just having a rant. Anyone here work for a T-Mobile store and can get me one on my contract?
Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)
Could be some time for htc to get the phone altered to use the SLCD screens. Google amoled + htc + samsung for a better explanation than mine!
In the mean time, what is t mobiles "cooling off period" for sending a handset back after it being supplied? You could use this opportunity to try out the competition, and send the thing back before the dead line and try something else!
Make enough of a nuisance of yourself and you may move up the priority list!
Who knows, you may end up liking either a sony x10 or a galaxy s. If I could not have a desire, I'd lean towards the galaxy s.
Sent from my HTC Desire using XDA App
That's a bit out of order from Samsung, if they had an agreement they have to fulfill it with HTC...
Well when my Desire stopped vibrating I called up T-Mobile (This was within the first week of release) and the rep told me they had around 900 Desires in that morning and by 16:46 the same day they had 54 left. I got number 52 as two had been sold whilst I was explaining my problem. That was in April.
So either the phone is much more popular than I thought and HTC can't make them quick enough (which is likely due to AMOLED shortages) or they didn't expect such a high demand after the initial early adopter phase (First month).
Sounds like you are not making enough fuss to customer services!
I phoned orange up a couple of months ago as I was getting the same stuff.
First they said they were in stock and I could have a really decent contract with free phone!!!, but... literally phoned about 20 mins later to make an order and it had changed to 300 mins less and £50 for the phone! and the best part was they said stock would be another 2 weeks to a month and I can't go on the waiting list as it's full!
Pissed off, I decided to go to high street stores to get a more expensive contract and alas, no-one had any and if they did I was told that the tariff I was on would mean I would have to pay £75 for the phone!!!
So I got home, got myself in a strop and phoned orange to complain, funny enough they added me to the list (before it was full), they said when the phone was in stock they would text me and as soon as the text came through I needed to call them straight away as it was first come first serve after the text was received.
Patiently waiting (not) I decided to call the next day to find out whether it had come in, they said yes and were sending the texts out to everyone now, with 6000 odd people on the list I didn't fancy my chances!
Somehow while trying to get them to haggle on the contract (cancellations dept) which they did in the end - gave me a great contract, god opened up the heavens and I got my text whilst on the phone, the lady sounded like she didn't believe but I gave her the code and she said congrats and that I could reserve a black one!!
The next day there is my shiny new Desire on my doorstep!!!
The End... lol
they seem to have it in stock on the t-mob website:
http://www.t-mobile.co.uk/shop/pay-monthly/htc-desire/mobile-tariffs/
wnp_79 said:
Man that sucks. I don't think its just t mobiles fault. Htc are having a mere getting hold of the AMOLED screens, as the manufacturers (samsung) are keeping them to themselves for their galaxy s phones. (and are probably enjoying having their main rival in the android handset market over a barrel.)
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Click to collapse
Judging by reports, galaxy s is the best sold phone in South Korea ever since it was released, and it surpased Iphone in sale numbers around the world. Samsung is planning to sell 10 million pieces of this phone...
T-Mobile and their stores are getting regular deliveries but because there is such a backlog they go before they even reach the shelf!
I spent the whole day on the phone to T-mobile yesterday they were phoning around all the stores in the county as well as Carephone Warehouse (who none of their stores were answering)
There was stock at one of our local suppliers but T-Mobile refused to purchase from there.
I finally late yesterday managed to get hold of Carphone Warehouse local to me who told me they had sold 10 that day and there was 1 left so I told them to hide that phone and keep it for me and went down there after work and collected so I finally have my Desire
T-Mobile did lie though and said it would be free but I had to pay another £30 to get it :-( - Better than waiting for months though
By the way I don't like the Samsung's
Not a device for me
Good news. You'll love this phone. Give the battery a few charge cycles before expecting to see it's full performance tho. Its worrying at first!
Sent from my HTC Desire using XDA App
You should have switched to another network
Well wr8_utd, There is that option but using the points below you can see why I dont:
> o2 - Had very poor experiences and hate them - My company used them as well when I fist joined and nothing but problems
> Orange - Poor to no signal in my local area
> 3 - Heard lots of problems about them
> Small dealers like Tesco - Can't offer me what I want
> Virgin - My dads on it and he doesn't get a signal anywhere! No point in having a mobile
> Vodafone - Possibly a viable option - Who my company is currently with and apart from two months having a bill around £6,000 for one handset they have been good.
> T-Mobile - I have been a very loyal customer for I think it must be about 6 years now (back when they were 1-to-1?) That gives me negotiation points
> T-Mobile - I have brought many customers to them over the last few years through my account - again adding to my negotiation powers
> T-Mobile - Always offer me exactly what I want (even when they don't have a contract that offers exactly what I want) - For instance When I wanted the HD2 to get it free their cheapest contract was £40 per month. I told them I wanted that phone for free but only pay £30 per month + wanted unlimited internet but I was happy to juggle min and texts with them and they were happy to comply
> T-Mobile - One of the best Customer Support Centres I have ever experienced. apart from one or two prats over there who don't know what they are talking about they are normally very kind / generaly know what they are talking about / normally answer quite quickly (until recently but select that you are leaving them and they answer very quickly )
> For what I am on every other network seems to charge me more
> HTC Desire - Seems out of stock with every network...
Now you can see my logic behind sticking with them.
Hehe yeah I can see why now
Is it out of stock at stores as well now?
Oh and how is the 3 Network?
As I said above I haven't personally used the 3 network but I haven't heard a single good word about it, its all been bad so I am not tempted to go near them.
All the T-mobile stores have massive waiting lists, Online shops all over the place say out of stock. All my suppliers at work apart from one our out of stock (even the mobile specialists suppliers are out of it) So I imagine its the same all round. The trick is to keep trying every day I was lucky, Our local carephone warehouse received stock in the morning I was ringing them all day but they were under staffed and too busy to answer the call. Finally got through to them abour 2pm and they had one left which they hid away and reserved for me
Nothing wrong with 3 UK service is improved from their call centre and shops are fab .. good deals as well plus the bombed all other companies out of the water £349.99 for unlocked unbranded desire when they first came out
Give em a go oh and very few two year contracts most eighteen months
Sent from my HTC Desire using XDA App
Oh forgot to add they were poor at beginning when they first started hence poor reports but honest they are probably on of the best now (just get unbranded handset if you do their firmware updates are the only issue )
Sent from my HTC Desire using XDA App
2 other option is
1) Get them to buy a nexus one for you and flash it
2) Get a wildfire
I intend to get one of the 3 Desire deals and unlock it. Will I have any issues after I unlock it?
meteor
i had problems getting my desire too, it was meteor in ireland i vent to 3 shops and they said they don't have them in stock and the third shop guy said they dont have it and he offered legend instead but some miracle happened when i said no he went to check stock second time and he brought phone over, they are acting strange ..
i hate t-mobile i have been with them over 8 years and they still treat me like S**T i only stay with them as its cheapest option but there like virgin terrible Cusomer support but as long as you never have to deal with them its mostly good. i personally went and got a desire off ebay 280 new, and a £10 pay monthly sim which was cheapest option and didnt tie me into a long contract which i hate especially with a company i dont like lol. mind you all phone companies need a slap for using the word unlimited to mean limited how much more proof do you need the benter then a 50p note.
For someone just moving to the UK is it possible to buy a phone on contract?
Apparently some sites say you need a 3 year address proof before you can sign a contract? Is it not possible for some one who has just moved to the UK to work to get a phone on contract? Really want the Desire
There must be a way to as a lot of people come over to work. Surely they don't wait three years!
The way contracts work over here is you will need proof of identity and a utility bill with your current UK address.
If you lived within europe for the last three years then I beleieve you will be ok however if not then you should still be able to get a contract but they wont provide you with a phone for a certain amount of time.
My GF when we went to take her out a contract at the age of 18 because she had no credit history they would give her a contract but no phone even though she had been here 18 years! So in the end did it in my name.
Best bet is to phone up and ask around te providers see what they say. You might even have better luck doing a contract in store (will need photo proof)
Good luck getting the Desire though it seems this country is sold out of it I spent the whole day trying to source one (signed my contract over a week ago and T-mobile told me today they have no idea when they will be able to get one)
Stores all around my county had waiting lists of 20+ and refused to put me down as their lists where to big. After alot of searching (and arguing with T-Mobile because they wouldnt order from two places that had stock) I finally managed to get mine and went and picked it up this afternoon (after they conned me to paying another £30 for the phone!)
Good Luck
Can't you even get one SIM-Free? If you can afford it, obviously
max_carpenter said:
The way contracts work over here is you will need proof of identity and a utility bill with your current UK address.
If you lived within europe for the last three years then I beleieve you will be ok however if not then you should still be able to get a contract but they wont provide you with a phone for a certain amount of time.
My GF when we went to take her out a contract at the age of 18 because she had no credit history they would give her a contract but no phone even though she had been here 18 years! So in the end did it in my name.
Best bet is to phone up and ask around te providers see what they say. You might even have better luck doing a contract in store (will need photo proof)
Good luck getting the Desire though it seems this country is sold out of it I spent the whole day trying to source one (signed my contract over a week ago and T-mobile told me today they have no idea when they will be able to get one)
Stores all around my county had waiting lists of 20+ and refused to put me down as their lists where to big. After alot of searching (and arguing with T-Mobile because they wouldnt order from two places that had stock) I finally managed to get mine and went and picked it up this afternoon (after they conned me to paying another £30 for the phone!)
Good Luck
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Dam they made you pay a lot!
And thanks a lot
Sim Free would be quite expensive sadly for now.
This person who would be moving there would be working with a law firm and they would provide proof of employment and with his Annual salary and contract length specified and plus he would have enough money in his account so he should pass the credit check right?
I just moved from South Africa to the UK... three weeks ago. Walked into O2 last week and walked out with a Desire on contract. No problem. All u need is a bank account and debit card.
Sent from my HTC Desire using XDA App
Thanks a lot mate. Just PM'ing you now.
sup330 said:
I just moved from South Africa to the UK... three weeks ago. Walked into O2 last week and walked out with a Desire on contract. No problem. All u need is a bank account and debit card.
Sent from my HTC Desire using XDA App
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What all did they need? They din't check your 3 years address proof? And as for credit check what did they see?
What you may want to look into mate is buying a PAYG HTC Desire i got my O2 one for £330 then get a simplicty sim.
From O2 at the moment I think they do 600 minutes, unlimited texts and unlimited internet and your not tied to the contract its like rolling every 30 days. You ring them and cancel when you want to.
Won't let me post links yet but go to O2 then tariffs and Sim only Simplicty.
Also the website doesn't show the desire on PAYG but it is available in the shops.
Hmm but buying it for 330 is rather expensive right now. He'd rather take it up on contract. Thanks though
You may be able to do a full contract it all depends on what they decide its their discression. I just didn't have to provide 3 year proof of address nor did my finacee but because she had just turned 18 and didn't have a credit history like I said they told her she would have to be on contract for 6 months before they gave her a phone so I did it in my name for her.
I bought my first phone on a contract in the UK 1 week after I got here.
I bought it online, and I didn't have to provide anything... and when they asked on the form online for how long I have been living at the address I was renting, I said more than 12 months (as instructed by one of the indian online chat asistants ) ).
Actually I signed up to a £15/month contract for the phone (and got a free Nokia 6500slide) and also a 50% discounted £7.5 mobile broadband contract, so 2 separate contracts.
They called me the next day and said my credit checks are OK for the broadband contract but for the phone I had to pay a £75 guarantee which I will get back after the first 6 months of the contract... payed over the phone, everything came the next day, and that was it... (this happened in September 2008)
It was with Three.co.uk - but I won't recommend them because their coverage sucks if you come in the South-West around Swindon... The London area, Birmingham area are ok though... didn't use their network anywhere else in the UK...
zonkkk said:
I bought my first phone on a contract in the UK 1 week after I got here.
I bought it online, and I didn't have to provide anything... and when they asked on the form online for how long I have been living at the address I was renting, I said more than 12 months (as instructed by one of the indian online chat asistants ) ).
Actually I signed up to a £15/month contract for the phone (and got a free Nokia 6500slide) and also a 50% discounted £7.5 mobile broadband contract, so 2 separate contracts.
They called me the next day and said my credit checks are OK for the broadband contract but for the phone I had to pay a £75 guarantee which I will get back after the first 6 months of the contract... payed over the phone, everything came the next day, and that was it... (this happened in September 2008)
It was with Three.co.uk - but I won't recommend them because their coverage sucks if you come in the South-West around Swindon... The London area, Birmingham area are ok though... didn't use their network anywhere else in the UK...
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Click to collapse
Oh. Thanks a lot
Hmm he can lie about living for more than 12 months I guess.
Will this work with other places like mobiles.co.uk? And what if he goes to a Carphone Warehouse shop.
From what I've read at various places the address should be not much of an issue. So hopefully he can get his phone.
If he does take the phone in the name of a relative then can he do something so that he's paying out of his own account?
You can't lie about how long you have been living at a certain place because they are likley to run a check and it is illegal.
And no generally the money has to be taken out of the account with the same name as the contract or a joint account with that persons name on it.
Try going directly for a contract in his own name with phone they may give it to him.
I got my Desire two weeks after my 18th birthday. No credit check required as far as I know. I did order online though. I haven't missed a payment yet XD. So I guess my credit score should be going through the roof!
Just because you haven't missed a payment on one contract doesn't make you credit rating go through the roof sadly. its also based on sex / age / location (if the rest of your street have bad credit ratings then that makes your bad as well)
Very unfair if you ask me....
And they would of performed a check if they are providing a phone on contract but they don't always tell you - not sure if they tell you when ordering online as I have never done that - but they still will do the check.
max_carpenter said:
You can't lie about how long you have been living at a certain place because they are likley to run a check and it is illegal.
And no generally the money has to be taken out of the account with the same name as the contract or a joint account with that persons name on it.
Try going directly for a contract in his own name with phone they may give it to him.
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Click to collapse
Yeah that is what we want. He'll have all his address proof,employment proof and a ready bank account so hopefully he won't have any problem with it.
Is Vodafone's service good?
Vodafone are ok. We have them here at our company with about 100 mobiles and they are known for being the best coverage in the UK but in all honesty I would say my T-Mobile phone has better coverage then the Vodafone's we have here at work but they aren't bad.
Had a couple of problems with Customer Service in the last 4 months but they got resovled in a okish amount of time.
Hmm
That 30 pounds a month plan with the Booster seems decent.
Would I be able to get it at the Carphone Warehouse store though? Going online would take time and he needs to get his phone within 2 weeks.
I've had a TP2 since June last year on a 24 month VF business contract. When I bought it I was told by the sales rep that if it went wrong during the contract they would replace it within 24 hours, and they still have this guarantee on their website today.
It went wrong in December, and, sure enough they swapped it for another within 24 hours. Now exactly the same fault has happened again. I rang VF and was told I had to send it back for repair and it would take up to a month. I mentioned the business account guarantee and was told that it is a very old phone and things move on. They don't have any so I cannot have one. But, they would let me buy another phone off them to tide me over until mine was fixed and they would credit my account with £25!
I did point out that they are still selling them with the same 24 hour replacement guarantee on their website, but have been effectively blanked me.
I've also tried going through their eforum with the same result.
Am I being unreasonable in expecting them to live up to their own advertising?
I think it is possibly a case of them breaking their side of the contract
Unfortunately, I think you are being a little unreasonable, in that you seem to be insisting they send to you something they don't have. The phone is a bit older, and isn't available to them anymore. You're asking them to live up to their advertising, but what exactly do you expect them to do? No amount of complaining is going to make a TP2 materialize out of thin air.
I also doubt it would be a breach of contract. Their legal experts have probably already included a contingency in their agreement fine print which absolves them from having to replace hardware within 24 hours when its not in stock anymore. Phones get obsoleted very quickly, they know that as well as anyone.
On the other hand, I will agree that their solution is not really acceptable, either. I doubt you would be able to buy a phone for 25 pounds (assume the price would be unsubsidized, since you are still on contract), so it sounds like they are asking you to spend money on something you don't really need. Maybe they can send you some type of refurb "loaner" phone to use while yours is repaired. Or there should be some other solution that gets a usable phone into your hands while your TP2 is being repaired, without it costing you money.
Personally, I always keep an old phone as a backup. Things break, it happens.
I dont think you are being unreasonable at all. They have the phones in stock in shops, they still advertise the deal (although not sure thats relevent).
Incidentally, what is the fault?
crazyC said:
I dont think you are being unreasonable at all. They have the phones in stock in shops
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Click to collapse
If they have the phones in stock, and have access to them, then I agree they should send him one.
Although I don't know about the UK, but in the US, stores which have the carrier's name are often franchises, and not owned by the carrier at all. So just because they have a phone in stock at a store, does not mean they carrier has any access to them.
redpoint73 said:
If they have the phones in stock, and have access to them, then I agree they should send him one.
Although I don't know about the UK, but in the US, stores which have the carrier's name are often franchises, and not owned by the carrier at all. So just because they have a phone in stock at a store, does not mean they carrier has any access to them.
Click to expand...
Click to collapse
Click here http://online.vodafone.co.uk/business/s/mobile-phones-devices/business and see :-
24 hour replacement service – for extra peace of mind lol
Then click here http://www.vodafonebusinessshop.co.uk/Details-Phone-HTC-Touch-Pro-2-3090.html
and you can click through to check out
Now they may not have a refurb to send me, but it seems pretty obvious that they have new ones being sold with the same non existent guarantee.
crazyC said:
I dont think you are being unreasonable at all. They have the phones in stock in shops, they still advertise the deal (although not sure thats relevent).
Incidentally, what is the fault?
Click to expand...
Click to collapse
It is the same fault that I had in December. A small square of an oily substance appears in the middle of the screen and gradually (over a few weeks) expands to cover the screen, then the screen stops responding.
When I reported it at Christmas they said "Oh yes that one" as if they are used to it
The REALLY annoying part is that I was wavering on taking out a 2 year contract for precisely this reason, and was assured that if I had any problems with the phone within the 24 months they would swap it the next day.
I should have known better
Hi I was wondering after the 14 day remorse period is done with. You think they can still exchange my G2? I think I really want to go with the MTHD. I talked to the tmobile store I bought it from, but the guy said I have to talk to the lady I bought it from which doesn't work till tomorrow. He was telling me is a managers call if they can do it though, but he was telling me how to tell the manager some good reasons why I didn't like the phone and most likely they can exchange it for me. My question is has anyone else pass their 14 day grace period and still able to exchange or refund? By the way my info on the phone is. Bought Oct 9th, and I'm on the installment plan for buying the phone. Thanks in advance.
let me know what you hear i wanna return mine too.
Edit: I just talked to the retailer and they told me to call corporate.
Ill keep you posted. Hopefully she'll let me exchange. She was really nice about me exchaning my first G2 for another but that was in my 14 days. But hopefully she let me slide this time.
If you bought your phone at a retail store in CA you have 30 days to exchange for another device. This puts the mthd within possibility since the rel date is 28 days after the G2. I'm keeping mine but my wife is exchanging hers for a mthd.
Sent from my T-Mobile G2 using XDA App
Note this, first EIP had a downpayment of $330.12
Second EIP had a downpayment of $100
Credit card was canceled before refund was issued.
Balance went toward my bill as a credit...
Just ordered my 3rd and I hope will be the final g2 due to,
1st g2, dust got under the screen due to a large open seam between the aluminum bezel and phone body
2nd g2, dead pixel and yellow hue to the screen
The first g2 was received on the 1st and I owned it for 3 weeks. I stil have the 2nd one while waiting for the 3rd one in the mail and I've been the remorse period the entire time. Only cause they said they would honor it.
Another thing that happened, and it's a little off topic but while I'm talking about it...
As of Oct, 26th T-Mobile has decided to remove the EIP option for certain credit classes. I fall into one of these classes. They were trying to get me to pay full price for the 3rd g2 cause the system wouldn't let them create an EIP and when it did, it gave me 4 months instead of 20
I freaked out to the point that all EIP's on the account were canceled and the 3rd g2 is on the way with $20/month payments for 20 months.
What did they neglect to think about? I created an EIP for the first g2 and had to replace it with the second but for some reason had a new order placed on the secondary line instead of just replacing it. So I had 2 EIP's.
Where did the 3rd EIP come from? That would be the one we created for the Mytouch Fender when it first came out. We still owed $350 on it...
So in a way, T-Mobile screwed me over hardcore. But at the same time, not only did they make it right with me but now I don't owe anything on the phones and I could keep the second g2 as well as the 3rd and that would mean I have a $100 g2 and a $540 g2
Sorry for the large post, got a little carried away.
What you should take from this message is that ordering your phone online or with 611 is a bad idea. In a store is the best way BUT they make you aquire a data plan. 611 makes you do it too.
That is the only reason I ordered my phone online. If you're willing to potentially go through what I did to avoid the data plan, do it.
Thank you for putting up with this message. Sorry to be a little off topic but at the same time...
Tmobile is will to honor the buyer remorse period for an extended time under certain circumstances...
philosophics said:
Note this, first EIP had a downpayment of $330.12
Second EIP had a downpayment of $100
Credit card was canceled before refund was issued.
Balance went toward my bill as a credit...
Just ordered my 3rd and I hope will be the final g2 due to,
1st g2, dust got under the screen due to a large open seam between the aluminum bezel and phone body
2nd g2, dead pixel and yellow hue to the screen
The first g2 was received on the 1st and I owned it for 3 weeks. I stil have the 2nd one while waiting for the 3rd one in the mail and I've been the remorse period the entire time. Only cause they said they would honor it.
Another thing that happened, and it's a little off topic but while I'm talking about it...
As of Oct, 26th T-Mobile has decided to remove the EIP option for certain credit classes. I fall into one of these classes. They were trying to get me to pay full price for the 3rd g2 cause the system wouldn't let them create an EIP and when it did, it gave me 4 months instead of 20
I freaked out to the point that all EIP's on the account were canceled and the 3rd g2 is on the way with $20/month payments for 20 months.
What did they neglect to think about? I created an EIP for the first g2 and had to replace it with the second but for some reason had a new order placed on the secondary line instead of just replacing it. So I had 2 EIP's.
Where did the 3rd EIP come from? That would be the one we created for the Mytouch Fender when it first came out. We still owed $350 on it...
So in a way, T-Mobile screwed me over hardcore. But at the same time, not only did they make it right with me but now I don't owe anything on the phones and I could keep the second g2 as well as the 3rd and that would mean I have a $100 g2 and a $540 g2
Sorry for the large post, got a little carried away.
What you should take from this message is that ordering your phone online or with 611 is a bad idea. In a store is the best way BUT they make you aquire a data plan. 611 makes you do it too.
That is the only reason I ordered my phone online. If you're willing to potentially go through what I did to avoid the data plan, do it.
Thank you for putting up with this message. Sorry to be a little off topic but at the same time...
Tmobile is will to honor the buyer remorse period for an extended time under certain circumstances...
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Thanks for the Bible of info, but helped me in no kind of way.
Hahaha. If you're constantly having issues with the g2 they usually will let you exchange for a different device of the same value. I would complain to corporate or get a papertrail going for known issues. The more you complain, the worse their service/devices look, and in return the more they want your business. I'm on my fourth g2 and they told me if I didn't have any luck with this one (being sent out now) that I could return all the devices, cancel my 2 year contract and start over again.
Sent from my T-Mobile G2 using XDA App
remorse period = 30 days if u bought in CA
I'm on my second G2. Do you think they will switch out for the mt4g. Or would they suggest to try another g2?
ezcape said:
Hi I was wondering after the 14 day remorse period is done with. You think they can still exchange my G2? I think I really want to go with the MTHD. I talked to the tmobile store I bought it from, but the guy said I have to talk to the lady I bought it from which doesn't work till tomorrow. He was telling me is a managers call if they can do it though, but he was telling me how to tell the manager some good reasons why I didn't like the phone and most likely they can exchange it for me. My question is has anyone else pass their 14 day grace period and still able to exchange or refund? By the way my info on the phone is. Bought Oct 9th, and I'm on the installment plan for buying the phone. Thanks in advance.
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First of all if you bought it from a T-Mobile Corporate )store you have a limited period of time to replace it for example (CA - 30 days, and if you want to replace it to a different phone you need to pay a $10 restocking fee. Your Rebate will be cancelled and your installment would be cancelled. Simple you get all the money you gave them back. btw if you ever miss 14 days youll have to play a something percent restocking fee, depends on where you live, like i said on CA they charge $10 for a T-mo g2
What to do if you want to return your upgraded phone
If your new T-Mobile phone does not meet your expectations, we're here to help. In order to receive full credit for your purchase price (less any rebates), please return the phone plus all associated original contents, undamaged and in good working condition, within 14 days from the day you received the phone.*
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Another Thing if you have missed the 14 days remorse period, you get to pay a restocking fee when returning a phone ( i didnt saw it on Tmo's official website, but i saw it on the reciept.).
I have a brand new Galaxy Nexus that I bought outright from a friend.
Last Friday I took it into a Verizon store to get a new sim card.
When I got home I unlocked the bootloader, rooted, and that's it, I kept the stock Verizon rom on it and just installed a few of my apps off the market.
Since Friday my phone has rebooted a number of times, while in use it gets VERY hot (135*F), 4 or 5 times now I have gotten a window that comes up and says "Select next to finish activation" as if the phone thinks it's not activated yet, and the worst of them is the 4G drops on this phone far too often. I have been taking the same route home for over a year and on my Tbolt i had a solid 4G signal the whole way, on the Galaxy it drops to 3G about 4 or 5 times on the way home, and sometimes loses data alltogether.
Not sure if these are all just flukes, or if other people have experienced this as well.
Thoughts?
Yes,unroot relock and take it in the same thing happened to mine and I got a brand new one..mine dropped 4g constantly you may wanna call and have them trouble shoot it so when they see it doesn't help they will write up a ticket note it on ur account so when u go into a store no waiting or stupid questions
Oh and I would only mention that its dropping signal all the time nothing more nothing less
Yeah and just to be clear, i relocked and unrooted and used it all day today and still having the same issues.
When I went into the store today they flat out would not help me whatsoever because i didn't buy the phone from them.
They said it doesn't matter if I was the first person to touch the phone after it came out of the box, if i didn't buy it from them (Verizon) then they won't warranty it.
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
Namtaru said:
Called support and got told the same thing, the phone is no longer under warranty because it changed ownership, even though I just activated it 6 days ago.
Well isn't that just ****ing great.
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OK ... don't go to the verizon store they won't do it for you ... what you need to do is call tech support and tell them your issues .... listen the galaxy nexus is less than a year old verizon have to give support to the customer.. . I'm telling you because I've done it ... I been with verizon for years and I've owned several phones and every time I get a phone a new phone without signing a new contract first thing I do is call tech support and ask for a replacement .... if the phone is less than a year old they will do it ....... good luck
Sent from my Galaxy Nexus using XDA
I already called support, they wont replace it, because I didn't purchase it directly from my account.
I'm taking the long route here and shipping it back to my friend, who is going to put it back on his account, then get a refurb, then send me the refurb when he gets it.