HTC P3300 dead;hardware or software?! - P3300, MDA Compact III General

In the first post I just want to salute all users of this forum and I hope to help me to solve the problem with a HTC P3300 that is dead.
The phone was dead when I get it and I so there is no suffers mechanical shocs or to be damaged by water or something liquid.
When I conect it to a power supply and push power on the device start consuming about 110 mA and just stay in that mode.In other devices the problem was solved by replacing the quartz that gave the tact frequency to CPU or by resoldering the CPU.With this I've made both things but no way to work.If someone had this problem before I just want to tell me how did solve it;where can I found it's diagram schematics or a service manual.Can be this a software problem and possible need to flas it via jtag procedure?
Thanks a lot and I hope to repair it!

After a few hours of work on it I succed to make it working.The problem was from flash chip(resolder it and it's OK).I also find a service manual for it but it's not good(it show how to assembly/dissasembly the device).
All the best!

Hi there..
nice thing if you can make this work...
I have brick of artemis and I think it is software problem..as you said.
is there instruction how to do it?Or how much you charge for it?
cheers
Z

If it's a software problem here are tutorials on how to fix it;if it's hardware You must have have experience to work on this kind of phones.
Good Luck!

MarianG said:
If it's a software problem here are tutorials on how to fix it;if it's hardware You must have have experience to work on this kind of phones.
Good Luck!
Click to expand...
Click to collapse
Hi!
Could you please give us the tutorials? A friens has bricked his Artemis and I would like to try to bring it back.

Related

jtag pinout

Hello, does someone have the jtag pinout for the uni?
Or at least the circuit diagram...
I thought the whole point of jtag was that it was a standardised interface connector:
http://www.interfacebus.com/Design_Connector_JTAG_Bus.html
or am I misunderstanding your question?
Cheers,
yes, I know what is jtag but probably my question was misplaced.
what I would know is where are jtag testpoints on universal.
my phone is bricked and the only hope of resurrection is restore the bootloader through jtag
ah right, I'm with you now. have you checked out the universal reference manual? is it mentioned in there?
-edit- no just checked doesnt appear to have any mention or picture of one.
sadly true: the service manual doesn't mention it.
does someone has got schematics for the universal?
sigh! i'm going to believe that my uni will be forever a nice paperweight...
any news?
Hello, I'm still stuck with my uni bricked. Anyone have new suggestions or jtag pinout?
Thanks!
I payed about 50USD to have my bootloader chip replaced here in China.
cant find any other solution for the same brick here. I'v heard someone here fixed his dead bootloader by jtag DOC reflash.good luck.
Hi champro, then does you have got the bootloader chip replaced and not reflashed?
Does you could contact someone to get jtag pinout for the universal?
Thanks a lot.
Any success for bootloader solutions ? I also have a bricked universal.
Thanks
Still nothing...
Hi, I haven't debricked my uni yet. But in the meantime I'm looking for a dead mainboard (or a whole dead phone) in the way I'll could desolder the cpu to trace the jtag pins. When I'll have this pinout I'll count on the support of this forum to find a pal that will dump a working phone to restore mine.
roglio said:
Hi, I haven't debricked my uni yet. But in the meantime I'm looking for a dead mainboard (or a whole dead phone) in the way I'll could desolder the cpu to trace the jtag pins. When I'll have this pinout I'll count on the support of this forum to find a pal that will dump a working phone to restore mine.
Click to expand...
Click to collapse
we are allready doing this no need to break two phones
Great!!!!!!!!
Fantastic! May I participate? I'm a average experienced user with jtag interfaces and a dead M5000 to work on!
Please is a lot of time that I'm waiting for the jtag pinout!
ok Lt.Cmdr.Ivan is going to trace the JTAG points from under the CPU of his dead Universal, last I heard he was about to put it in a toaster to get it off
You say you have JTAG experiance? When we find the points could you work out the best/only method etc to fix a broken Universal
Yes, I've already debricked a toshiba e740 pda last year. A complete success!
The best way to desolder a bga is to use a heater gun like those used to remove paint from walls. It is very cheap 15~20$. If you aim to the motherboard with this gun, surface mounted components literally fly away or fall down if is it in vertical position.
I'll wait anxiously for news!!!
i suppose who can afford a digital multimeter, can afford a hot-air soldering station as well. (well under $100 now)
anyway, you can just use a 300W infrared bulb and several hours and the work is done as well.
just pick off the plastic items before applying this heat.
Hi, any news? The number of bricked universal is growing!!!
roglioWhat software you used and what adapter LPT (wigler )or another?
If you know the points jtag as you will write in DOC (DiskOnChip) SPL and IPL ?
Just fyi progress ont he JTAG project can be found here:
The Universal JTAG Project
We found them

HELP!! Artemis blank white screen and not responding :(

ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Maybe, it saw a ghost?
MaskedMarauder said:
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Click to expand...
Click to collapse
nope same blank white screen with a line in the middle.
Looks like a serious hardware death there. Did you buy it off an ebay shop or private? If from a shop you may be able to make a warranty claim, if not you'd have to post it to a repair centre and cross your fingers.
I am presuming here that you have tried a Hard Reset too, ie holding down both softkeys whilst resetting, then releasing the softkeys when you get a confirmation message.
if i press the reset button nothing happens. Orbit only responds to the power button. I bought it off ebay and hence the problem. Do you think it is only a screen malfunction and if i buy a replacement screen I should be able to solve the problem? is it easy to replace the screen by myself?
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
derooseolivier said:
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
Click to expand...
Click to collapse
Could you give me step by step instructions on flashing the xda orbit rom. Out of frusturation i tried updating the orbit to WM6 and it successfuly updated according to message on my computer screen. So i have wm6 on my phone now but still the same problem.
I exctacted the file and put it in the root of my sd card and pressed the voice button and power button. Now how do i know that the ROM is being flashed? (since i just see the white screen). Even for the orbit should i just name the file on the microsd card as ARTEIMG.nbh ?
Thanks for all your help..but since i am new to this could you please explain teh process in more simpler terms?
Thanks again
dealsoutlook said:
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Click to expand...
Click to collapse
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
neilhhardy said:
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
Click to expand...
Click to collapse
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
If You Put Out Your Battery More Than 30 Second, It Make The Same ?? And In The Same Place???
NOW YOU HAVE NOTHING TO LOOSE... if is it the screen, you must change it...
But before, try to flash one more time your artemis with the original wm5 and, for sure, begin to make it supercid before (so you are sure you dont make a second problem !).
The client with a same problem (but not with the little trace at the right side from your screen) is happy now ! Play also a littlebit to make hardreset, softreset, usb bootloadermode ... And maybe you will see the color coming back!
I said one more time, i am not a professional for this problem but, "still trying" is never bad.... And for the screen... if you command him, you must waiting... so... try it first and if you have no more solution to try, send the pdaphone to htc... And if it's the screen, pay the replacement to htc and dont make it you self ( ebay?? are you sure 100 % the screen you buy its working???!!!??? ).
Yeah, if your computer recognises it, it'll just need a new screen.
cr0bar said:
Yeah, if your computer recognises it, it'll just need a new screen.
Click to expand...
Click to collapse
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
to dealsoutlook
i've just sent you a pm! please check
Does anyone know, where can it be send for repair to?
I have a bricked phone (even bootloader is not started).
And it was bought at eBay, so no any warranty or so.
This is XDA Orbit and I'm in Austria, where O2 has no representation.
Could you, please, advice the companies/possibilities to reapir it (chip change or direct reflashing - not via USB).
Alex
neilhhardy said:
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
Click to expand...
Click to collapse
Thanks for letting me know..i though it was a pretty simple thing to do by myself. But now I definitely dont want to take that chance. I will shop around for some local cell repair shop. But since this phone is not available in canada I dont know where to go. Does anyone know of a repair shop in Toronto?
I would think the quickest turnaround would be throught HTCamerica. Its located in Houston Tx...
http://www.america.htc.com/support/service-repairs.html
thats just my two cents, turnaround time is like 5 to 7 days after receipt... if they service your phone, they do p3300, you would have to call to find out
Hey Buddy
dealsoutlook said:
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
Click to expand...
Click to collapse
I can help u. just reply. I have gone thru such case. OK Post me and I will guide U
Cheers
This happened to mine too,and screen was not broken.Working internally but white 'screen of death' showing.Sent back to 02 but no mention of fault on return.I think rom suffers corruption since it was after x close, fix.Not sure though!

******* Great Help Needed !!!! Please I Beg You **

I just bought my TYTN and seems like my touch screen has a problem..
I don't know why...
what the actual problem is...
My touch screen doesn't work at all when keyboard is shut (not out)
but When Keyboard is dragged out from the Tytn, touch screen works 100%fine with no problem..
Is this normal ? or what is wrong..and how to fix this problem?????
*****I have flashed with new wm6 to see if it will change anything but didn't work...
please let me know how to fix this or what is the problem..
PLease help me!!!!!!!!!!!! professionals !!
Well, I'm no professional but it sounds to me very much like a hardware fault mate.
If the screen works when the keyboard's slid out but otherwise doesn't AND you've found this after changing the ROM, I'd be very surprised if it's not a dodgy connector somewhere inside, which means you'll need a warranty replacement or to send it back for repair.
What's stopping you sending it back for repair under warranty then?
WB
he flashed it!! XD
[email protected]_4ngel said:
he flashed it!! XD
Click to expand...
Click to collapse
He just needs to flash it back to an official wm6, I've done this in the past with my 9100.
Regards,
Me too. I keep a HERMIG.nbh permanently on the Sim cards of Herm,es (2 of) just in case.
Thanks for your replies !!
but .. um...
I have reflashed with my WM6 office at&t rom but still the same...
i really don't understand why..
sorry I don't have warranty anymore so... geez
my touch screen works sometimes and sometimes doesn't work now..
It is the hardware problem, contact HTC Europe if you live in Europe and see whether they can fix it. Go to: http://www.europe.htc.com
Check with them and see if it is within warranty. I had my HTC Universal serviced a few weeks ago and they changed nearly everything in it for me. (I admit I have a good friend who works there and I sent it to him so it was free...)

HTC P3300 needs USB port repair, any experience with PPC Techs?

After trying all types of tricks, I am still unable to get my USB port on the Artemis to do anything but charge the phone. I am dying to stick a Tom_codon firmware on the thing but without a USB port I am pretty much dead in the water. Anyone have any experience with PPC Techs repair service? They seem like they are pretty fast at turnaround time. I am curious how much a mini-USB port repair might cost. Don't they just open the case, de-solder old port, solder in a new one, close it and run some diagnostics or does it go deeper than that?
Any experience or pricing info for this type of repair would be appreciated. Thanks!
Really wish we had some news on the HTC Polaris...might be vaporware!
Dubhead
No one has ever used PPC Techs??
Looks like everyone has a perfectly functional Artemis all the time?! I would love to get mine repaired if it is worthwhile, especially since the WM6 upgrade is out from HTC. Anyways, please weigh in with your thoughts/experiences in getting a repair done either from PPC Techs or HTC themselves. Thanks!
~Dubhead~
Hi,
my Problem is exactly the same. But I cant send it to t-mobile because i've flashed an WM6 for O2 and without USB I can't update to the original German T-Mobile ROM.
Greetings
Ali
I had a minor probelm with the USB connector where the headphones would crack and splutter on playback.
I used some good contact cleaner and it seems to have done the trick.
Aligator said:
Hi,
my Problem is exactly the same. But I cant send it to t-mobile because i've flashed an WM6 for O2 and without USB I can't update to the original German T-Mobile ROM.
Greetings
Ali
Click to expand...
Click to collapse
if your device is CID-Unlocked you can flash any rom with micro-sd-card and bootloader. go to wiki
edit:
here the link to wiki: Artemis SD Card Flashing

Hadware or Software Issue?

I have the dash for two weeks now (wm6.5)... about 3 days ago and out of the blue the lcd started to show this white scanlines. It was just placed next to the pc and connected by the usb cable when i noticed the problem (it wasn´t phisically damaged). I hard reseted it...nothing. Installed wm6 and wm5 and nothing.. the lines are still there. I am pretty upset with this matter
Is it the lcd or something else..?
How can i fix it and prevent this to happen again?
Does anybody know if this problem is covered by the warranty and under which arguments?
Thanks.
Here is a picture of the screen so you can get an idea...
http://www.subirimagenes.com/otros-htc620whitelines-3724327.html
Not a single answer to this post! Come on guys i am desperate...
MProdigy said:
Not a single answer to this post! Come on guys i am desperate...
Click to expand...
Click to collapse
Maybe something is loose regarding your lcd (hardware), If you haven't dropped maybe you should give a shot with your warranty and probably you will get a new dash
sure you have problem with your display.you must change,or if it is new go to store,for change.good luck,and a happy cristmanth
if you say you already did some hard reseting then it's a hardware problem.. if the warranty does not cover it then try to disarm it following the instructions that you can find in this forum.. suerte amigo!
Thanks guys for the advices. I purchased a new lcd, relaced it and now it works right, seems like the problem is solved. I hope i don´t get any more problems in the future cause the dash has everything i want in a mobile phone.
MProdigy said:
Thanks guys for the advices. I purchased a new lcd, relaced it and now it works right, seems like the problem is solved. I hope i don´t get any more problems in the future cause the dash has everything i want in a mobile phone.
Click to expand...
Click to collapse
Good to know that you solved your problem

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