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heres a time line and a brief explantion of things
aug 14th 2010 got brand new and first evo
sept 10th took phone back in to show it had a problem charging, they offered me a brand new replacement but i had to wait about 3 weeks to get one. the charg issue is due to all evos not trickle charging, apparently this is not defective its just how phones are made now
early october 2010 new phone finaly shows up, and has worked great until:
june 29 i discovered my phone wouldnt always charge via usb charge port, sprint tech says this is a known issue and they will replace it for free but they are out of stock, say it will be a few days and they will call me
july 21 i call them and asked why i havent heard from them they said they should have called, they said they did, i said check my call logs they said fine, we didnt call you. they said my refub was in
july 23 i show up to get phone and on the way home i notice the camera has a big yellow spot in the middle of the lcd and it shows up in all my pics and vids so i:
july 23 went back to get anther replacement and they said they would replace it again, but they are on back order again,
july 27the my replacement is in. but i cant makd the trip today
july 28 i make the trip and get my replacement again, later in the day i notice my replacment phone is answering calls on speaker phone. later in the night i decided to find out why.
well it looks like it may have something to do with a bad usb port again and it thinking it is docked
i rebooted a few times and i noticed that the car panel was opening on its own, well i went to settings and disabled this from auto startup and even though car panel isnt auto running now that i can see it still answers my phone in speaker phone.
also i put it on the charger over night and it didnt charge.
in summary, its been almost a month a 2 refurbs later and i am still trying to get a phone that works
i am the guy who asked about a month ago about how i would like to know how to negotiate for a evo 3d, well here i am not getting what i would even consider a fair shake, let alone a awesome one.
so what do folks think my options are?
is getting a evo3d an option? what about a NEW evo, not a refurb.
should i continue to deal with the sprint store, i know its not their fault but this is a 35minute drive one way to go fetch all these broken phones, or should i contact sprint customer support via telephone?
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Having said that, I feel like I've seen fixes for the car dock thing . . . but that may require rooting, and after this many replacements I'm sure you're on GB and would have to wait until a root method is developed. (It might come as early as tonight, but it also might never happen.)
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
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Yep exactly. The same thing happened to me last year. I went through 6 refurbs, all had different problems. Refurbs are horrible, they are never fixed correctly, and if the phone had multiple issues, they will usually only fix one, leaving the other things still broken.
Call sprint, talk to Account Services. Tell them you will cancel your plan if they dont send you out a NEW phone. Tell them you are tired of going into the store every day for another problem with the phone. Also tell them that if they want to keep giving you refurbs, you will keep returning them until you get a perfect phone, whic is stupid for them because it would just be way cheaper to just give you a brand new one.
Mines had the same usb problem, I got a brand new evo on the spot and I was in and out in 30mins.(saw the rep pull out an evo box and took out the phone in the original factory plastic, no refurb)
They're not going to budge on the evo 3d, You can ask for a nexus S since its the next compareable phone to the evo.
potna, I feel your pain. The joke in my shop it that "does it work?" isn't in the refurb checklist before sending them out. I personally have gone through 5 refurbs for one customer over a two week period because every refurb was defective. The District S&R Supervisor ended up BUYING the customer a new Evo. It's gotten to the point that this "swap up" program that offers a Nexus or Shift seems to be the solution. Granted, fixing the Evo's right the first time would have been my choice but I don't make policy.
My suggestion is to either take the Nexus/Shift swap or when you go back to the store have the service manager contact regional to get authorization for a new Evo. This will be much easier than dealing with the red tape that Customer Service will put you through.
Sucks... my right hand man got stolen yesterday.. so customized and so many good photos and videos on it.. crap!! I'm in the Dominican Republic.. 2nd to last day of a 2 week vacation and someone takes it when I wasn't looking off a table at a restaurant! I almost transferred photos the previous night too! Anyway just had to let some people know that can truly feel my pain. Anyone know Asurion's deductible on this phone? I can't do anything with my Sprint account or Asurion till I get back in the states cuz I cant figure my pin or my "first car" security question and I think Sprint site it blocked from loggin in this country..
I was at work and had my phone charging next to demo phones bc we were slow. Next thing I know it was gone. I immediately went to the door and locked it and called my number hoping I would catch someone in the act and lay it on them...it started ringing next to a couple that was with my manager. Seeing the look in my eye he immediately said that he took it off the charger so no one took it. I think the red on my face gave it away that I was going to get it and get fired by my actions or it was going to get handed back to me. Luckily I have phone nerds watching my back when I get busy lol.
Sent from my SPH-D710 using xda premium
Sorry to hear your phone got stolen (especially with your awesome pictures). The deduction for a new phone will be $100 thru the TEP. You can do it online, as long as you order before 11pm, you should have your phone the next day, unless its on backorder.
tri0xinn said:
Sucks... my right hand man got stolen yesterday.. so customized and so many good photos and videos on it.. crap!! I'm in the Dominican Republic.. 2nd to last day of a 2 week vacation and someone takes it when I wasn't looking off a table at a restaurant! I almost transferred photos the previous night too! Anyway just had to let some people know that can truly feel my pain. Anyone know Asurion's deductible on this phone? I can't do anything with my Sprint account or Asurion till I get back in the states cuz I cant figure my pin or my "first car" security question and I think Sprint site it blocked from loggin in this country..
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Install Plan B from the android market, it's free (https://market.android.com/details?id=com.lookout.labs.planb)
If your phone is still on, it'll download itself to your phone and send you an email about its location. You can also text your phone a keyword (I think it's 'locate', the exact word is on the android marketplace) and it'll give you an updated location. It might not work, but it's worth a try.
^ There's a good idea. And in the future you should really have something like Androidlost on it so you can track and wipe it remotely.
I kinda want mine to be stolen. I have mine set that whenever it boots another number I have gets a text with its network location and gps location. I can also text it a word and it will respond with the location. I have not yet figured out how to wipe the device with a modded rom so if they remove the sd card they have access to all of my pics and info, but I'll know where they are and I have another action text word to take a pic and send to me so I'll see who they are too.
OP that blows I'm sorry. When I got this phone I had a nightmare that a idiot took my phone and accudentally bricked it. I was pissed! Lol
eagercrow said:
I kinda want mine to be stolen. I nave mine set that whenever it boots another number I have gets a text with its network location and gps location. I can also text it a word and it will respond with the location. I have not yet figured out how to wipe the device with a modded rom so if they remove the sd card they have access to all of my pics and info, but I'll know where they are and I have another action text word to take a pic and send to me so I'll see who they are too.
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Really? You kinda want your phone to be stolen?
nabbed said:
Really? You kinda want your phone to be stolen?
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yes and no, does that make any sense? lol. My phone is a part of me so that would suck, but because it is a part of me I have set up ways to track it if lost. Sure I could give my phone to a friend to test, but my friends are like me and I might get one location before they wiped it. I would like to know how effective my precautions and protections are against a real world situation.
What apps can take pictures of the thief ?
Sent from my GS2ET4g
Well I installed plan b.. wish there was an app I could install remotely that would wipe the phone automatically.. or self destruct it..hehe... thanks for the replies and ideas. I tried to claim through asurion but my pin is wrong as well as my 'first car" question.. would be nice because I get home Friday.. would be nice if there was new one waiting. Does anyone know what the default "pin" could be .. like date of birth .. or something else? I tried date of birth but didn't work unless it's a different format.
i think the default pin is 123456. i could be wrong though...
i just know that when i got my evo, i never picked a pin and that's what i had when i finally remembered to change it.
Not the same, but wanted to comment on getting stuff stolen.
You can never be too cautious. About 10 years ago, I went to Mexico with my school (senior year Spanish class trip), and we were getting ready to leave from a hotel. We were sitting on a bench, 3 guys, and I went to help people get the bags in the bus. Told the guys to watch the bag, but a few seconds later I saw them next to me. So I ran to the bench, and it was gone. Had a brand new digital camera (3mpx back then), my CD player with all my CDs, etc. It just messed the entire trip. It was bad.
I'd like to say that when you're out of your comfort area you can never be too cautious...but...you can NEVER be too cautious no matter where you are. I didn't get anything, but I surely tried looking everywhere to see if I could find somebody with my bag, or the camera, etc.
The thing with the phone, is that nowadays, the phone is your digital camera, your CD player, your facebook portal, has your email, documents... This summer, my wife left her phone at McDonalds. We were on a 1000-mile trip, so this was just one stop in the middle of nowhere. Right away I asked her to check for her phone. She thought I had it, I thought she got it...Had to turn around in the highway (one of those "only emergency vehicles" turns) and went back to McD. Of course she was freaking out. Her facebook, the phone was unprotected, had access to all her mail, her contacts, etc, etc. I went there, looked for it, called it, nothing. Looked like if someone was hanging up when I called. I asked the manager at McD and I guess somebody cleaning found it and brought it to the back.
I was of the lucky ones.
Follow these guys' advice: protect your phone, because you don't know when sh$t will happen. It could be you, your girlfriend, wife, daughter, son, husband...somehow, somewhere, chances are a phone may go missing. So protect it while you can.
All
Dunno what happened, had it for a day and used after initial 14 hour charge then plugged it in when it got to 1% charge.
Hasn't worked since, will not turn on under charge. It is dead.
Can't even get the IMEI number or serial number to see if it's a known issue among us.....
On the btm of the box is 17th Nov so I guess this is inital stock.
It's being replaced next week.
Dave
Sorry to hear that. Always hearing all sorts of things when it comes to early adopters of any new handset device. I'm sure it's just something fault with the unit you got.
Hope you get your replacement soon!
It will be another week as I work away from home
Ah well, lets see what the next one is like!
So long story short, after 15 days of owning the GNex purchased from the Play Store on 5/9, the device refuses to turn on. I tried all of the standard troubleshooting steps but to no avail.
I called Google who pushed me over to Samsung since the 14 day return window has expired and now Samsung has sent me a RMA (ground shipping from MD to Texas takes 3 days each way minimum). So I'm looking at a minimum of 11 business days of not having a device in essentially brand new condition for longer than I have actually owned it.
I cant believe that a "flagship" device would totally brick after 2 weeks of use and then Google wouldn't offer replace it.
Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?
IINexusII said:
Damn sorry to hear that.
Well it is Samsung who make the phone not Google, so its good to hear you got an RMA request. these things happen unfortunately.
How did the device stop booting, were u doing anything specific?
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The phone was working fine and i placed it in its pouch into my pocket. I pulled it out 5 minutes later to take a picture and it was completely dead.
Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery
Liskrig said:
Was the phone hot if you remember? I know mine got really hot once (50c) before I ripped out the battery
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It may have been. I know that after I did a battery pull and replaced the battery, the device would not turn on but was warm to the touch.
This is kind of a rant and inquiry all in one lol. sooo it seems that every samsung phone i get i end up needing to replace the charging port. 3 vibrants and now the S3 i have never had any problems getting the vib fixed but when i took the S3 to the shop 2 weeks agothe tech said they dont do S3 charging ports. i was surprised. i asked if it was because maybe they dont last long and they cant warranty that often? because they used to tell me the ports on the vib dont last long either but i always said im ok with that.. he said he still wont even touch that because something always goes wrong during that procedure. i thought he just probably doesnt know how to do it and gave me a bs story. so i called another branch of the same company (DrPhonefix btw) and they said yea they fix S3 charging ports. i drop it off on the 21st they said they had to order the part. huh? oh well, no biggie... they say they will call me when its done. the 25th no call, i call them on the 26 and the guy says they are still waiting for the part. now i know for a fact something isnt right. i have ordered charging ports and they dont even take that long, and this is a phone repair shop?!?!. i call 27th not there yet, 28th not there yet, 29th not there yet....hell no i went to the shop today wanting to take my phone because this is just ridiculous. the guy says they replaced the port but it didnt take so they sent it to the headquarters!!!!! ok why wasnt i told that when i called 3days in a row?? the guy knows im vex already hes gettin nervous. i say whats the number to the headquarters? " i dont have it now if you leave your number ill call you with it" WTF i said " you guys F*** it up didnt you?" no its at headquarters. sooo i googled the number for the headquarters while i was still in the shop. the lady was nice, but she says she sees no information on me for that phone. now im cursing. the guy swears he sent it out, then he goes to the back and pretends hes calling HQ. like 5 min later he comes out and says " oh they found it, it was left in a techs drawer under paperwork" he says he will personally go pick it up tomorrow. i actually can not wait to see whats going to happen tomorrow. either they fried my phone or they lost it. i see this going down a few different ways....
1. they are going to tell me they effed up and they give me a new phone <--best situation
2. they are going to try to pass some other phone off as mine.(ill know)<--not so good situation
3. they could have fried my phone to where it wont even come on...now since it has been there for almost 2 weeks the battery is definitely dead, and fortunate enough for them i cant even plug it in to test it if it will come on. but it was working when i brought it in.so maybe they will give me a " sorry sir, we couldnt fix it here is your phone back" and hope i walk out of there with a brick. BUT, i am bringing a freshly charged battery to pop in there to test. <--worst possible devastating catastrophic situation
but anyway, has anyone heard of S3 ports giving problems on repairs? and what you think about drphonefix? ive never had a problem with them before,but this one is a new location
wireless charging
I know this doesn't fix your current situation but wireless charging is an option. I love mine.
I'd have called Samsung or the Carrier and have them deal with the hardware issue. I haven't a LOT of Charging port issues.