This is kind of a rant and inquiry all in one lol. sooo it seems that every samsung phone i get i end up needing to replace the charging port. 3 vibrants and now the S3 i have never had any problems getting the vib fixed but when i took the S3 to the shop 2 weeks agothe tech said they dont do S3 charging ports. i was surprised. i asked if it was because maybe they dont last long and they cant warranty that often? because they used to tell me the ports on the vib dont last long either but i always said im ok with that.. he said he still wont even touch that because something always goes wrong during that procedure. i thought he just probably doesnt know how to do it and gave me a bs story. so i called another branch of the same company (DrPhonefix btw) and they said yea they fix S3 charging ports. i drop it off on the 21st they said they had to order the part. huh? oh well, no biggie... they say they will call me when its done. the 25th no call, i call them on the 26 and the guy says they are still waiting for the part. now i know for a fact something isnt right. i have ordered charging ports and they dont even take that long, and this is a phone repair shop?!?!. i call 27th not there yet, 28th not there yet, 29th not there yet....hell no i went to the shop today wanting to take my phone because this is just ridiculous. the guy says they replaced the port but it didnt take so they sent it to the headquarters!!!!! ok why wasnt i told that when i called 3days in a row?? the guy knows im vex already hes gettin nervous. i say whats the number to the headquarters? " i dont have it now if you leave your number ill call you with it" WTF i said " you guys F*** it up didnt you?" no its at headquarters. sooo i googled the number for the headquarters while i was still in the shop. the lady was nice, but she says she sees no information on me for that phone. now im cursing. the guy swears he sent it out, then he goes to the back and pretends hes calling HQ. like 5 min later he comes out and says " oh they found it, it was left in a techs drawer under paperwork" he says he will personally go pick it up tomorrow. i actually can not wait to see whats going to happen tomorrow. either they fried my phone or they lost it. i see this going down a few different ways....
1. they are going to tell me they effed up and they give me a new phone <--best situation
2. they are going to try to pass some other phone off as mine.(ill know)<--not so good situation
3. they could have fried my phone to where it wont even come on...now since it has been there for almost 2 weeks the battery is definitely dead, and fortunate enough for them i cant even plug it in to test it if it will come on. but it was working when i brought it in.so maybe they will give me a " sorry sir, we couldnt fix it here is your phone back" and hope i walk out of there with a brick. BUT, i am bringing a freshly charged battery to pop in there to test. <--worst possible devastating catastrophic situation
but anyway, has anyone heard of S3 ports giving problems on repairs? and what you think about drphonefix? ive never had a problem with them before,but this one is a new location
wireless charging
I know this doesn't fix your current situation but wireless charging is an option. I love mine.
I'd have called Samsung or the Carrier and have them deal with the hardware issue. I haven't a LOT of Charging port issues.
Related
OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.
Have you tried a Hard Reset?
I did soft reset, and even attempted to do a hardreset. several times. nothing. I see purely a blank screen.
What worries me is that when i plug in the wall charger i do not see any of the green or orange lights turn on.
I'm trying to search if there is any way for me to have someone check the phone out?
If the cost of fixing the phone is any where near 200 dollars then i might as well just buy another phone. Something better.
But any advice i'm willing to try short of dropping it off a roof. caz i know then i'll for sure have a dead phone...
Aren't there ideas like taking battery out and plugging into computer, and stuff like that?
I think I read them somewhere on the xda wiki.
IMO.. you should call at&t tech. they will most likely replace it.. and since they cant turrn it on.. they wont know what you did. anyway its a warranty exchange.. but im not sure of the number for at&t's tech department. good luck and keep us posted
I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!
kparikh82276 said:
OK!!!
I need some help here.
I was talking on my phone, and it all of a sudden went dead.
Thinking it was a battery problem, i immediately plugged in my wall charger and saw that the light indicator was not lite.
I then got another battery from my functioning 8525, and nothing.
But the functioning phone worked after battery switch. So i ruled out dead battery as a cause.
I only did a ROM upgrade two days ago, otherwise the phone functioned without any problems.
I'll try to keep the phone on wall charger to see maybe it'll help but i doubt it.
Anyone else have this type of problem.
I'm currently thinking that it's dead, but i don't understand what could have happened.
Click to expand...
Click to collapse
Now I know why you're not successful at flashing your device with my ROM . Sorry that I misunderstood your message.
You have to send it back for repair.
Sorry, again.
How does that happen?
m0nkm0nk said:
I had the same probs 2 months ago...
No lights when charger was connected, hard/soft reset didnt help at all.
After 5 days of trying and trying i brought it to my provider repair center.
After 1 month of waiting they said it was a level 3 problem (highest). In the first case i was ordered to pay 230 Euro but i didnt agree, 3 days later they agree with no cost and i got a new tytn.
I used XCPUScalar.2007.v3.01 and clocked till 500 mhz.. maybe it burned my cpu..
Well good luck!
Click to expand...
Click to collapse
So maybe i might have over clocked my cpu?
I don't know what could have happened.
I do know i installed Schap's 3.60a ROM but i installed it both of my 8525.
So i don't think it was the ROM upgrade that could have caused it.
In the mean time I'm looking into if HTC can help me here. I don't know how this would work.
I purchased this phone unlocked on ebay, i've asked the seller if he/she can get me the original invoice to prove that the phone is under manufacturers warranty.
I'll see.
As far as AT&T is concerned, i don't know how i should approach them.
But once i get the invoice information I'll be able to do more.
In your case contact HTC, forget about AT&T especially if the phone isn't on your account. You may need to be peristent with HTC as although they prefer to do things via the carriers, there's a direct route as well. They track the warranty status by S/N.
Good luck... that sucks.
Thanks for all the support
This morning, i tried to call up my carrier.
I explained to them what i observed and how the phone just went dead.
I did not mention anything about ROM upgrades (though i was asked if i did anything to the phone) nor did i drop it or dung it in water.
I was fortunate, that the lady was nice and understanding. I was surprised to know that they have all the information based on the IMEI number.
So as it turns out i made the purchase off the internet, in june. According to the lady since i made the purchase in june i was still under warrenty. They would ship out a replacement phone.
So far this is looking good.
I didn't expect it, but i guess AT&T isn't as bad as i proclaim it to be.
But customer service and phone service are two different things.
AT&T customer service has always been nice.
But their call service and internet sucks.
But got the contract so gotta stick w/ them.
ANd i like GSM, and Tmobile really sucks here in NJ and NYC.
So i gotta stick w/ AT&T
Will follow up once i get the replacement.
So far in doing business w/ At&T - they know, so don't try to kid them. Also need not give out more information then they ask. Just answer questions simple and to the point w/a bit of humor.
so i recently had issues with the usb port not working at all. i go into exchange it and of course, it looks nice and shiny. i wouldnt have cared much about it being a refurb except for the fact that the touch panel hits the center of the lcd screen making it blot and, light leakage on the bottom U part of the phone AND the worst part....they didnt clean the ear piece....so there was still grime in there....THAT is just unacceptable. i went in and they refused to replace it with another phone. they said all they would do was replace the touch panel. ARE U KIDDING ME?! they had no reaction to the whole "grime in the ear piece" at all....*sigh* before i call and tear them a new one, i'd like to know how people have handled or would handle calling sprint with an issue like this? thanks guys!
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
thlinx said:
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
Click to expand...
Click to collapse
they just gave me the phone. i got home and was charging it cuz they gave me the same batter so it was dead. after an hour on the charger turned in on and started inspecting it and found all those issues. i called sprint earlier before going to the repair center and she said they had to give me a new phone and that they shouldnt have issued that phone without inspecting it. when i went back to the sprint repair store they told me, THEY, as an independent store, could not give me a new phone. insurance/TEP only allows them to give me refurbished ones. so i guess tomorrow i get to ***** at sprint and demand a new phone. if it comes down to it, i can always just say that i dont want their business anymore. their tone sure does change when that happens.
That is Sprint's policy as far as I know. If you are outside of the first 30 days then they can only issue refurbs. Bummer, I know. However, if someone on the phone at Sprint is telling you that you should get a new device as replacement, I would try to have them on the phone when you went into the Sprint store. That way, if the people at the store start to hem and haw you can just put the two ends of the problem together right then and there. I would save any threats for a last ditch effort.
Im just wondering if anybody has any advice here. I truly bricked my phone with the leaked update and I cant get download mode to show up what so ever and have a constant black screen. I called Sprint and they told me to take it to a repair center store and have them diagnose it before i go about getting a replacement. I have TEP but am asbolutley tired of there $100 deductables.
Anyways , the lazy people at the repair center try to tell me its a broken charger port. This is absolutley wrong because the battery still heats up and appears to be doing something AND if so download mode would still work. I realize that im not supposed to be flashing things but come on its not like it was a rom or any thing to do with root, it was samsung software. So the repair center tells me to call sprint and argue if i think they are wrong about their diagnosis (wich they are). Sprint refers me to Asurion. Asurion puts me on the phone for over an hour in all sorts of conference calls and refuses to do anything about hte situation because of what the repair center said and said the only thing i can do is use the deductable or take it to another repair center.
The general attitude of these people is that your naieve and they are all knowing. So i bet the same thigns gonna happen again........diagnosis of a broken charger port wich isnt even the case. Anybody ahve any advice? If im going to pay 100$ for the 800th time i might as well just grab something new off of Craigs List or start a new contract.
You should have simply said you pulled it off charge and it was dead and would not come on. There are also a ton of threads to attempt to recover from a true brick such as leaving the battery out overnight, trying to get into download mode with a computer and no battery or sd card in.
Sent from my SPH-D700 using XDA App
I originally told them that in the store and they said my charger port is broken just because its the easy thing to say and ive been in there so many times there probably tired of me so then after that i just said **** it and started mentioning the update........and none of the methods have worked for me.........i put the wrong things in the wrong slots on Odin AND had to pull the chord.....i think it ****ed up the phones brain interally and now it doesent even reckonigze download more by pressing the buttons.........i wish samsung made an alternate way to get back into download mode......cuz once u get that to pop up your golden
heres a time line and a brief explantion of things
aug 14th 2010 got brand new and first evo
sept 10th took phone back in to show it had a problem charging, they offered me a brand new replacement but i had to wait about 3 weeks to get one. the charg issue is due to all evos not trickle charging, apparently this is not defective its just how phones are made now
early october 2010 new phone finaly shows up, and has worked great until:
june 29 i discovered my phone wouldnt always charge via usb charge port, sprint tech says this is a known issue and they will replace it for free but they are out of stock, say it will be a few days and they will call me
july 21 i call them and asked why i havent heard from them they said they should have called, they said they did, i said check my call logs they said fine, we didnt call you. they said my refub was in
july 23 i show up to get phone and on the way home i notice the camera has a big yellow spot in the middle of the lcd and it shows up in all my pics and vids so i:
july 23 went back to get anther replacement and they said they would replace it again, but they are on back order again,
july 27the my replacement is in. but i cant makd the trip today
july 28 i make the trip and get my replacement again, later in the day i notice my replacment phone is answering calls on speaker phone. later in the night i decided to find out why.
well it looks like it may have something to do with a bad usb port again and it thinking it is docked
i rebooted a few times and i noticed that the car panel was opening on its own, well i went to settings and disabled this from auto startup and even though car panel isnt auto running now that i can see it still answers my phone in speaker phone.
also i put it on the charger over night and it didnt charge.
in summary, its been almost a month a 2 refurbs later and i am still trying to get a phone that works
i am the guy who asked about a month ago about how i would like to know how to negotiate for a evo 3d, well here i am not getting what i would even consider a fair shake, let alone a awesome one.
so what do folks think my options are?
is getting a evo3d an option? what about a NEW evo, not a refurb.
should i continue to deal with the sprint store, i know its not their fault but this is a 35minute drive one way to go fetch all these broken phones, or should i contact sprint customer support via telephone?
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Having said that, I feel like I've seen fixes for the car dock thing . . . but that may require rooting, and after this many replacements I'm sure you're on GB and would have to wait until a root method is developed. (It might come as early as tonight, but it also might never happen.)
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Click to expand...
Click to collapse
Yep exactly. The same thing happened to me last year. I went through 6 refurbs, all had different problems. Refurbs are horrible, they are never fixed correctly, and if the phone had multiple issues, they will usually only fix one, leaving the other things still broken.
Call sprint, talk to Account Services. Tell them you will cancel your plan if they dont send you out a NEW phone. Tell them you are tired of going into the store every day for another problem with the phone. Also tell them that if they want to keep giving you refurbs, you will keep returning them until you get a perfect phone, whic is stupid for them because it would just be way cheaper to just give you a brand new one.
Mines had the same usb problem, I got a brand new evo on the spot and I was in and out in 30mins.(saw the rep pull out an evo box and took out the phone in the original factory plastic, no refurb)
They're not going to budge on the evo 3d, You can ask for a nexus S since its the next compareable phone to the evo.
potna, I feel your pain. The joke in my shop it that "does it work?" isn't in the refurb checklist before sending them out. I personally have gone through 5 refurbs for one customer over a two week period because every refurb was defective. The District S&R Supervisor ended up BUYING the customer a new Evo. It's gotten to the point that this "swap up" program that offers a Nexus or Shift seems to be the solution. Granted, fixing the Evo's right the first time would have been my choice but I don't make policy.
My suggestion is to either take the Nexus/Shift swap or when you go back to the store have the service manager contact regional to get authorization for a new Evo. This will be much easier than dealing with the red tape that Customer Service will put you through.
bought a new galaxy nexus for 599.99 on febuary and already there is problems with losing signals and biggest problem of all is that my phone wont charge the only way to charge it is to turn it off and charge and that sometimes works and sometimes doesnt i have to keep unplugging and plugging back the usb.
i read alot about this issue on google and samsung is not doing about it.
so i called samsung i dont know where thier call centre is i called from canada. and spoke to a manager to send my phone for repair and told him can you make this quicker cause he was slow and my movie at theatre was gonna start in 10 mins and already been talking to this manager for 15 mins. and he puts me on hold and comes back after 6 mins and ask for my email. and i told him my email and i wanted to make sure he got it right and got him to repeat it for me. OMG THIS GUY WAS STUPID AS HELL I SWEAR TO GOD HE GOT IT WRONG MORE THAN 12 TIMES. so i told him i have to go to movie and im not gonna repeat myself so you better get it right this time. and he got it wrong again im 100% sure he was doing it on purpose so i told him . LISTEN repeat it again and say it correctly and he said IM SORRY BUT FOR SECURITY ISSUE I HAVE TO HANGUP THE CALL. and the guy hangup on me im soo pissed at this and at samsung that i will never ever buy a samsung phone or recommend it to my customer. i went to samsung galaxy s3 training and told the canada head manager she didnt even acknowledged me thats bs.
Lol
Sent from my Galaxy Nexus using xda premium
Sent from my Galaxy Nexus using xda premium
Samsungs are not perfect. But niether is competitions'
Millions of ppl use samsung phones.
Sent from my GT-N7000 using XDA
maybe next time you'll put insurance on your $600 phone. never had an issue with my GN but any other phone i have, i just walk in to my sprint store and get another one... just sayin.
the_ahmadzais said:
bought a new galaxy nexus for 599.99 on febuary and already there is problems with losing signals and biggest problem of all is that my phone wont charge the only way to charge it is to turn it off and charge and that sometimes works and sometimes doesnt i have to keep unplugging and plugging back the usb.
i read alot about this issue on google and samsung is not doing about it.
so i called samsung i dont know where thier call centre is i called from canada. and spoke to a manager to send my phone for repair and told him can you make this quicker cause he was slow and my movie at theatre was gonna start in 10 mins and already been talking to this manager for 15 mins. and he puts me on hold and comes back after 6 mins and ask for my email. and i told him my email and i wanted to make sure he got it right and got him to repeat it for me. OMG THIS GUY WAS STUPID AS HELL I SWEAR TO GOD HE GOT IT WRONG MORE THAN 12 TIMES. so i told him i have to go to movie and im not gonna repeat myself so you better get it right this time. and he got it wrong again im 100% sure he was doing it on purpose so i told him . LISTEN repeat it again and say it correctly and he said IM SORRY BUT FOR SECURITY ISSUE I HAVE TO HANGUP THE CALL. and the guy hangup on me im soo pissed at this and at samsung that i will never ever buy a samsung phone or recommend it to my customer. i went to samsung galaxy s3 training and told the canada head manager she didnt even acknowledged me thats bs.
Click to expand...
Click to collapse
LOL.
Well let's see.
#1 did you get your USB port wet? Because I had the charging issues you describe with the fantastic combination of a wet USB port, and a crappy, cheap USB cable.
#2 The signal issue is a pretty well documented 4.0.4 issue. You're on xda, ffs. Upgrade or downgrade your radio.
I never understood why people say "I will never buy a product from this company again!!" after having a bad experience with one of the products / representatives. It just sounds like you got a lemon and a bad representative to speak to.
Yeah well if you get uppity with customer service people they won't react well, you get a lot further by being polite. You were poetically the 27th person he spoke to that morning and he was probably busting for a leek and his lunch was probably getting cold and the last two people he spoke to were probably jerks as well and its not really his fault your phone is faulty but everyone yells at him as if he broke their phones personally.
I am in a customer service role and when people start yelling at me for things which are beyond my control, I loose all interest in helping them. Sometimes if they're really annoying I will deliberately lead them astray, put them on hold or transfer them to people who can't help them. On the other hand if people approach me in a more respectful way I'm more than happy to go the extra mile for them.
Maybe if you grew up and showed a bit more compassion you might get better results. Customer service people are human beings and have needs and emotions just the same as you do so you have no right to treat them like punching bags on which to vent your frustration.
Sent from my Cyanogenmodded GNex
my head hurts now.
I said the same thing after I was disappointed with my Captivate. But, here I am...
how was the movie?
nickzkcin said:
how was the movie?
Click to expand...
Click to collapse
LOL
nickzkcin said:
how was the movie?
Click to expand...
Click to collapse
Lol +1
Sent from my Galaxy Nexus using xda premium
I had damaged USB port on Galaxy S II and to avoid all that hassle i simply went to Samsung service center and asked them to repair it as out of warranty product. Two days + 30€ and i had my phone back.
Also this happened to my GNex, but this time it was enough to plug in my wifes charger (from Desire S) and it started to charge again. Since then i always use HTC charger
Are you by any chance a 14 year old girl?
"Long is the way, and hard, that out of hell leads up to light."
Archpope said:
I said the same thing after I was disappointed with my Captivate. But, here I am...
Click to expand...
Click to collapse
I said the same thing with the... Omnia, Omnia i8910, Galaxy s2 and now the Nexus.. but im pretty sure i will have another Samsung phone haha.
@OP
I could probably see it now.. you shouting into the phone.. no wonder lol
the_ahmadzais said:
bought a new galaxy nexus for 599.99 on febuary and already there is problems with losing signals and biggest problem of all is that my phone wont charge the only way to charge it is to turn it off and charge and that sometimes works and sometimes doesnt i have to keep unplugging and plugging back the usb.
i read alot about this issue on google and samsung is not doing about it.
so i called samsung i dont know where thier call centre is i called from canada. and spoke to a manager to send my phone for repair and told him can you make this quicker cause he was slow and my movie at theatre was gonna start in 10 mins and already been talking to this manager for 15 mins. and he puts me on hold and comes back after 6 mins and ask for my email. and i told him my email and i wanted to make sure he got it right and got him to repeat it for me. OMG THIS GUY WAS STUPID AS HELL I SWEAR TO GOD HE GOT IT WRONG MORE THAN 12 TIMES. so i told him i have to go to movie and im not gonna repeat myself so you better get it right this time. and he got it wrong again im 100% sure he was doing it on purpose so i told him . LISTEN repeat it again and say it correctly and he said IM SORRY BUT FOR SECURITY ISSUE I HAVE TO HANGUP THE CALL. and the guy hangup on me im soo pissed at this and at samsung that i will never ever buy a samsung phone or recommend it to my customer. i went to samsung galaxy s3 training and told the canada head manager she didnt even acknowledged me thats bs.
Click to expand...
Click to collapse
..who calls tech support in a movie theater?
I mean, a conference call or phone interview I can understand...but tech support?
reuthermonkey said:
LOL.
Well let's see.
#1 did you get your USB port wet? Because I had the charging issues you describe with the fantastic combination of a wet USB port, and a crappy, cheap USB cable.
#2 The signal issue is a pretty well documented 4.0.4 issue. You're on xda, ffs. Upgrade or downgrade your radio.
Click to expand...
Click to collapse
+1. I had a feature phone once with a dead usb port. Of course my daughter was teething at the time and had found it...
Come to think of it, it was a Samsung too. Stupid Samsung.
I said the same thing after owning a Behold II. Damn, Sammy, what a godawful phone.
Hey ghandi, sweet demeanor.
Sent from my Galaxy Nexus using Tapatalk