heres a time line and a brief explantion of things
aug 14th 2010 got brand new and first evo
sept 10th took phone back in to show it had a problem charging, they offered me a brand new replacement but i had to wait about 3 weeks to get one. the charg issue is due to all evos not trickle charging, apparently this is not defective its just how phones are made now
early october 2010 new phone finaly shows up, and has worked great until:
june 29 i discovered my phone wouldnt always charge via usb charge port, sprint tech says this is a known issue and they will replace it for free but they are out of stock, say it will be a few days and they will call me
july 21 i call them and asked why i havent heard from them they said they should have called, they said they did, i said check my call logs they said fine, we didnt call you. they said my refub was in
july 23 i show up to get phone and on the way home i notice the camera has a big yellow spot in the middle of the lcd and it shows up in all my pics and vids so i:
july 23 went back to get anther replacement and they said they would replace it again, but they are on back order again,
july 27the my replacement is in. but i cant makd the trip today
july 28 i make the trip and get my replacement again, later in the day i notice my replacment phone is answering calls on speaker phone. later in the night i decided to find out why.
well it looks like it may have something to do with a bad usb port again and it thinking it is docked
i rebooted a few times and i noticed that the car panel was opening on its own, well i went to settings and disabled this from auto startup and even though car panel isnt auto running now that i can see it still answers my phone in speaker phone.
also i put it on the charger over night and it didnt charge.
in summary, its been almost a month a 2 refurbs later and i am still trying to get a phone that works
i am the guy who asked about a month ago about how i would like to know how to negotiate for a evo 3d, well here i am not getting what i would even consider a fair shake, let alone a awesome one.
so what do folks think my options are?
is getting a evo3d an option? what about a NEW evo, not a refurb.
should i continue to deal with the sprint store, i know its not their fault but this is a 35minute drive one way to go fetch all these broken phones, or should i contact sprint customer support via telephone?
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Having said that, I feel like I've seen fixes for the car dock thing . . . but that may require rooting, and after this many replacements I'm sure you're on GB and would have to wait until a root method is developed. (It might come as early as tonight, but it also might never happen.)
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Click to expand...
Click to collapse
Yep exactly. The same thing happened to me last year. I went through 6 refurbs, all had different problems. Refurbs are horrible, they are never fixed correctly, and if the phone had multiple issues, they will usually only fix one, leaving the other things still broken.
Call sprint, talk to Account Services. Tell them you will cancel your plan if they dont send you out a NEW phone. Tell them you are tired of going into the store every day for another problem with the phone. Also tell them that if they want to keep giving you refurbs, you will keep returning them until you get a perfect phone, whic is stupid for them because it would just be way cheaper to just give you a brand new one.
Mines had the same usb problem, I got a brand new evo on the spot and I was in and out in 30mins.(saw the rep pull out an evo box and took out the phone in the original factory plastic, no refurb)
They're not going to budge on the evo 3d, You can ask for a nexus S since its the next compareable phone to the evo.
potna, I feel your pain. The joke in my shop it that "does it work?" isn't in the refurb checklist before sending them out. I personally have gone through 5 refurbs for one customer over a two week period because every refurb was defective. The District S&R Supervisor ended up BUYING the customer a new Evo. It's gotten to the point that this "swap up" program that offers a Nexus or Shift seems to be the solution. Granted, fixing the Evo's right the first time would have been my choice but I don't make policy.
My suggestion is to either take the Nexus/Shift swap or when you go back to the store have the service manager contact regional to get authorization for a new Evo. This will be much easier than dealing with the red tape that Customer Service will put you through.
Related
so i recently had issues with the usb port not working at all. i go into exchange it and of course, it looks nice and shiny. i wouldnt have cared much about it being a refurb except for the fact that the touch panel hits the center of the lcd screen making it blot and, light leakage on the bottom U part of the phone AND the worst part....they didnt clean the ear piece....so there was still grime in there....THAT is just unacceptable. i went in and they refused to replace it with another phone. they said all they would do was replace the touch panel. ARE U KIDDING ME?! they had no reaction to the whole "grime in the ear piece" at all....*sigh* before i call and tear them a new one, i'd like to know how people have handled or would handle calling sprint with an issue like this? thanks guys!
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
thlinx said:
Did they show you the phone, or was it in a box? I would go back to them, and tell them its unacceptable and you would like either a better refurbished phone or a new one.
Click to expand...
Click to collapse
they just gave me the phone. i got home and was charging it cuz they gave me the same batter so it was dead. after an hour on the charger turned in on and started inspecting it and found all those issues. i called sprint earlier before going to the repair center and she said they had to give me a new phone and that they shouldnt have issued that phone without inspecting it. when i went back to the sprint repair store they told me, THEY, as an independent store, could not give me a new phone. insurance/TEP only allows them to give me refurbished ones. so i guess tomorrow i get to ***** at sprint and demand a new phone. if it comes down to it, i can always just say that i dont want their business anymore. their tone sure does change when that happens.
That is Sprint's policy as far as I know. If you are outside of the first 30 days then they can only issue refurbs. Bummer, I know. However, if someone on the phone at Sprint is telling you that you should get a new device as replacement, I would try to have them on the phone when you went into the Sprint store. That way, if the people at the store start to hem and haw you can just put the two ends of the problem together right then and there. I would save any threats for a last ditch effort.
yes,i know the loose usb is a common issue for the htc evo,i now aim to get a new one,and supposedly it used to cost like $100 for the insurance deductible,but now i have heard that there replacing them for free.I was just wonderin if any1 in dec 2010 - jan 2011 has recently been allowed to get there phone be replaced due to this issue?
I have the exact same issue and i need and answer to this as well (got evo in july)
I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool
mayhem_ said:
I just went to the Sprint Repair Center yesterday for the exact same problem and they indicated I will get my replacement on Monday afternoon.
They never mentioned anything about getting charged the insurance deductible however.
I just called 5 mins ago to check if there's any cost associated to it - he said no.
So I guess cool
Click to expand...
Click to collapse
You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks
Nope not at all it doesnt have to be unrooted
Sent from my PC36100 using XDA App
you will not get charged they will see that it is loose nad give you a new one trust me i went in and they had to order me a new evo. i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao! so when i got home i unrooted and waited for my new evo to come in hehe
blakjak220 said:
You said "your replacement"... I've never had to use the insurance with Sprint and just had a question.. My port is loose too and wouldnt mind having it fixed but I'm rooted
So do I have to unroot and take my phone in or do they actually replace your phone with another one?... And if I have to unroot, are you w/o a phone for a couple of days?.. thanks
Click to expand...
Click to collapse
Didn't want the hassle of getting crap about the root (just in case) so I unrooted before I went there.
They sent me home with my phone BUT they replaced the battery with a full one to get me by.
It didn't even take 15 minutes. He took the phone back to the techs.. came back and said the port is all gone - they cant fix it (which I expected anyway).
He said tomorrow I give them my faulty one and they give me the replacement.
Has this always been the policy - replace the phone rather than repair? Or is this just something that the sprint store tech's don't have the ability and/or equipment to repair. I imagine there's at least 5 or 6 solder points that need to heated to install the new port.
Is this usb issue common with certain hardware revisions, or the replacement will succumb to this sooner or later too?
davidc23 said:
... i went in with myns rom, and he even booted up my phone and shut it down like 5 times and he was like "why does it boot up like this?" i said "its a theme from the android market" lmfao!...
Click to expand...
Click to collapse
that is awesome
Is TEP required to get this fixed?
Did you try a new USB cord I had this problem and it turns out the original cord had worn out. Not the phone hardware.
I just got my replacement evo a few days ago, and i cannot be and more pissed off than i am now. I had gotten it and noticed:
1. There is light leakage below the screen.
2. The camera does not auto adjust to a protective case like my old one did.
3. The email application does not support any emails at all.
4. I can not even get sense to stop rebooting, cache is hogging internal memory, and there are only 2 apps installed.
5. It has killed my hand overheating.
6. Battery has been shot from the over heating and the radio has not worked unless i have an airrive which i received free thank god.
Should i be able to get a true replacement of a NEW not POS refurb?
Take it back to sprint, they will give you another refurb. There is nothing you can do about it, it's their policy to give you refurbs. They say the refurbs are "like new" but we all know they arent. I went through 9 refurb evo's before they decided to give me a new one.
The only thing you can do, is get another refurb. If that is bad too, call sprint Account Services, tell them you want a new one. They may give you one, they may not. If not, just keep going back and getting refurbs til you get a good one.
The joke in the shop is that they have a checklist and "Does it work" is not on that list as we have received replacements that don't even boot. I'm not sure how much help Account Services will be as just last week they refused to waive the ETF for a customer that lives in a dead spot and even with an air rave still cannot get service. All they did was send her a 5th replacement Evo.
So I bought my Evo within 5 days of release last year, took very good care of it, treated it like a baby, blah blah blah. This morning while heading to my car for work, my poor evo slipped from my hand and landed like a piece of buttered toast screen side down (literally a straight fall, i was kind of amazed!). I pick it up in a panic, all seems well, brush off some dirt, and head to work. About 1.5 hours into my shift i glance at the phone to check messages, and no screen power. I freak out, yell bunches, and move on with my day. It should be noted right now that during the day i keep hearing messages come through, and I can call the phone and hear it ring.
Fast forward to after work, I take my phone in to Sprint (running CM7 nightly but after reading another post regarding Spring & root I decide to risk it..) and am informed it's $35 to replace the screen. I wait around, and ~90 minutes later they bring out my phone with a shiny new screen. I shell out the $35 and head home. While I didn't really notice, I suppose in hindsight the signal was a bit low, but I was almost 2 hours late getting home from work and i had things to do!
Now, sitting in my basement, I notice that I now have 0 service. Nothing. Nada. I revert to a known working version of CM to ensure the latest nightly wasn't at fault (I had flashed one just before leaving for work in the AM and as such had a very fresh backup). This did not help. I do some internet research, break out the number 5 torx driver, and discover that compared to the numerous images of open Evos I find online, mine is missing a connector between the green board and the actual antenna!
My question here? Tomorrow after work I will be returning to the Sprint store...how would *you* approach this issue? Would you be upfront on the discovery? Play stupid? Like I said, none of the issues occurred before having the phone serviced.
If you look at this picture on ifixit http://guide-images.ifixit.net/igi/6vuwjaGT1T1ySCZr.huge on the board to the left of the camera is a cluster of 4 clips and above and to the left of that cluster are 2 more clips one above and one more left / diagonally from the cluster. The one on the diagonal is missing from my evo. Granted I don't KNOW for sure this is the 3G antenna...I do know that it's not on my phone and my signal strength suddenly is terrible!
So, have at it, I am interested to hear what anyone may have to say, good bad and funny
EDIT - Phone is past the 1 year manufacture warranty and I never purchased any form of insurance through sprint!
I would be very direct, but polite. They know you were just there to get the screen replaced and obviously they had to take it apart to do so. I would argue that something isn't right with the phone. Yes, you have a new display but is it possible that something was damaged during the repair? You know your device and getting the screen repaired should have little to no effect on reception. Respectfully demand that they go over their work or provide you with a different EVO.
My question here? Tomorrow after work I will be returning to the Sprint store...how would *you* approach this issue? Would you be upfront on the discovery? Play stupid?
Click to expand...
Click to collapse
Well I would obviously tell them the truth, and pay the 100 dollar deductible to get a replacement from insurance. If you tell them anything else, that's fraud, and thats why WE all pay more for every phone because people try to scam sprint. You were the one who dropped it, so man up and pay the deductible.
sitlet said:
Well I would obviously tell them the truth, and pay the 100 dollar deductible to get a replacement from insurance. If you tell them anything else, that's fraud, and thats why WE all pay more for every phone because people try to scam sprint. You were the one who dropped it, so man up and pay the deductible.
Click to expand...
Click to collapse
See my edit, I forgot to put in there, I have never had insurance on the phone and have no intention of taking advantage of anything. In fact it was a trainee that gave me my phone back and told me I could leave and I was all "uh, I have to pay don't I?" and he was all "I don't think so they just told me to give you your phone..." 5min later I'm handing over $35 plus tax So yeah, I always do right and simply ask that karma repay the favor
This is kind of a rant and inquiry all in one lol. sooo it seems that every samsung phone i get i end up needing to replace the charging port. 3 vibrants and now the S3 i have never had any problems getting the vib fixed but when i took the S3 to the shop 2 weeks agothe tech said they dont do S3 charging ports. i was surprised. i asked if it was because maybe they dont last long and they cant warranty that often? because they used to tell me the ports on the vib dont last long either but i always said im ok with that.. he said he still wont even touch that because something always goes wrong during that procedure. i thought he just probably doesnt know how to do it and gave me a bs story. so i called another branch of the same company (DrPhonefix btw) and they said yea they fix S3 charging ports. i drop it off on the 21st they said they had to order the part. huh? oh well, no biggie... they say they will call me when its done. the 25th no call, i call them on the 26 and the guy says they are still waiting for the part. now i know for a fact something isnt right. i have ordered charging ports and they dont even take that long, and this is a phone repair shop?!?!. i call 27th not there yet, 28th not there yet, 29th not there yet....hell no i went to the shop today wanting to take my phone because this is just ridiculous. the guy says they replaced the port but it didnt take so they sent it to the headquarters!!!!! ok why wasnt i told that when i called 3days in a row?? the guy knows im vex already hes gettin nervous. i say whats the number to the headquarters? " i dont have it now if you leave your number ill call you with it" WTF i said " you guys F*** it up didnt you?" no its at headquarters. sooo i googled the number for the headquarters while i was still in the shop. the lady was nice, but she says she sees no information on me for that phone. now im cursing. the guy swears he sent it out, then he goes to the back and pretends hes calling HQ. like 5 min later he comes out and says " oh they found it, it was left in a techs drawer under paperwork" he says he will personally go pick it up tomorrow. i actually can not wait to see whats going to happen tomorrow. either they fried my phone or they lost it. i see this going down a few different ways....
1. they are going to tell me they effed up and they give me a new phone <--best situation
2. they are going to try to pass some other phone off as mine.(ill know)<--not so good situation
3. they could have fried my phone to where it wont even come on...now since it has been there for almost 2 weeks the battery is definitely dead, and fortunate enough for them i cant even plug it in to test it if it will come on. but it was working when i brought it in.so maybe they will give me a " sorry sir, we couldnt fix it here is your phone back" and hope i walk out of there with a brick. BUT, i am bringing a freshly charged battery to pop in there to test. <--worst possible devastating catastrophic situation
but anyway, has anyone heard of S3 ports giving problems on repairs? and what you think about drphonefix? ive never had a problem with them before,but this one is a new location
wireless charging
I know this doesn't fix your current situation but wireless charging is an option. I love mine.
I'd have called Samsung or the Carrier and have them deal with the hardware issue. I haven't a LOT of Charging port issues.