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bought a new galaxy nexus for 599.99 on febuary and already there is problems with losing signals and biggest problem of all is that my phone wont charge the only way to charge it is to turn it off and charge and that sometimes works and sometimes doesnt i have to keep unplugging and plugging back the usb.
i read alot about this issue on google and samsung is not doing about it.
so i called samsung i dont know where thier call centre is i called from canada. and spoke to a manager to send my phone for repair and told him can you make this quicker cause he was slow and my movie at theatre was gonna start in 10 mins and already been talking to this manager for 15 mins. and he puts me on hold and comes back after 6 mins and ask for my email. and i told him my email and i wanted to make sure he got it right and got him to repeat it for me. OMG THIS GUY WAS STUPID AS HELL I SWEAR TO GOD HE GOT IT WRONG MORE THAN 12 TIMES. so i told him i have to go to movie and im not gonna repeat myself so you better get it right this time. and he got it wrong again im 100% sure he was doing it on purpose so i told him . LISTEN repeat it again and say it correctly and he said IM SORRY BUT FOR SECURITY ISSUE I HAVE TO HANGUP THE CALL. and the guy hangup on me im soo pissed at this and at samsung that i will never ever buy a samsung phone or recommend it to my customer. i went to samsung galaxy s3 training and told the canada head manager she didnt even acknowledged me thats bs.
Lol
Sent from my Galaxy Nexus using xda premium
Sent from my Galaxy Nexus using xda premium
Samsungs are not perfect. But niether is competitions'
Millions of ppl use samsung phones.
Sent from my GT-N7000 using XDA
maybe next time you'll put insurance on your $600 phone. never had an issue with my GN but any other phone i have, i just walk in to my sprint store and get another one... just sayin.
the_ahmadzais said:
bought a new galaxy nexus for 599.99 on febuary and already there is problems with losing signals and biggest problem of all is that my phone wont charge the only way to charge it is to turn it off and charge and that sometimes works and sometimes doesnt i have to keep unplugging and plugging back the usb.
i read alot about this issue on google and samsung is not doing about it.
so i called samsung i dont know where thier call centre is i called from canada. and spoke to a manager to send my phone for repair and told him can you make this quicker cause he was slow and my movie at theatre was gonna start in 10 mins and already been talking to this manager for 15 mins. and he puts me on hold and comes back after 6 mins and ask for my email. and i told him my email and i wanted to make sure he got it right and got him to repeat it for me. OMG THIS GUY WAS STUPID AS HELL I SWEAR TO GOD HE GOT IT WRONG MORE THAN 12 TIMES. so i told him i have to go to movie and im not gonna repeat myself so you better get it right this time. and he got it wrong again im 100% sure he was doing it on purpose so i told him . LISTEN repeat it again and say it correctly and he said IM SORRY BUT FOR SECURITY ISSUE I HAVE TO HANGUP THE CALL. and the guy hangup on me im soo pissed at this and at samsung that i will never ever buy a samsung phone or recommend it to my customer. i went to samsung galaxy s3 training and told the canada head manager she didnt even acknowledged me thats bs.
Click to expand...
Click to collapse
LOL.
Well let's see.
#1 did you get your USB port wet? Because I had the charging issues you describe with the fantastic combination of a wet USB port, and a crappy, cheap USB cable.
#2 The signal issue is a pretty well documented 4.0.4 issue. You're on xda, ffs. Upgrade or downgrade your radio.
I never understood why people say "I will never buy a product from this company again!!" after having a bad experience with one of the products / representatives. It just sounds like you got a lemon and a bad representative to speak to.
Yeah well if you get uppity with customer service people they won't react well, you get a lot further by being polite. You were poetically the 27th person he spoke to that morning and he was probably busting for a leek and his lunch was probably getting cold and the last two people he spoke to were probably jerks as well and its not really his fault your phone is faulty but everyone yells at him as if he broke their phones personally.
I am in a customer service role and when people start yelling at me for things which are beyond my control, I loose all interest in helping them. Sometimes if they're really annoying I will deliberately lead them astray, put them on hold or transfer them to people who can't help them. On the other hand if people approach me in a more respectful way I'm more than happy to go the extra mile for them.
Maybe if you grew up and showed a bit more compassion you might get better results. Customer service people are human beings and have needs and emotions just the same as you do so you have no right to treat them like punching bags on which to vent your frustration.
Sent from my Cyanogenmodded GNex
my head hurts now.
I said the same thing after I was disappointed with my Captivate. But, here I am...
how was the movie?
nickzkcin said:
how was the movie?
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Click to collapse
LOL
nickzkcin said:
how was the movie?
Click to expand...
Click to collapse
Lol +1
Sent from my Galaxy Nexus using xda premium
I had damaged USB port on Galaxy S II and to avoid all that hassle i simply went to Samsung service center and asked them to repair it as out of warranty product. Two days + 30€ and i had my phone back.
Also this happened to my GNex, but this time it was enough to plug in my wifes charger (from Desire S) and it started to charge again. Since then i always use HTC charger
Are you by any chance a 14 year old girl?
"Long is the way, and hard, that out of hell leads up to light."
Archpope said:
I said the same thing after I was disappointed with my Captivate. But, here I am...
Click to expand...
Click to collapse
I said the same thing with the... Omnia, Omnia i8910, Galaxy s2 and now the Nexus.. but im pretty sure i will have another Samsung phone haha.
@OP
I could probably see it now.. you shouting into the phone.. no wonder lol
the_ahmadzais said:
bought a new galaxy nexus for 599.99 on febuary and already there is problems with losing signals and biggest problem of all is that my phone wont charge the only way to charge it is to turn it off and charge and that sometimes works and sometimes doesnt i have to keep unplugging and plugging back the usb.
i read alot about this issue on google and samsung is not doing about it.
so i called samsung i dont know where thier call centre is i called from canada. and spoke to a manager to send my phone for repair and told him can you make this quicker cause he was slow and my movie at theatre was gonna start in 10 mins and already been talking to this manager for 15 mins. and he puts me on hold and comes back after 6 mins and ask for my email. and i told him my email and i wanted to make sure he got it right and got him to repeat it for me. OMG THIS GUY WAS STUPID AS HELL I SWEAR TO GOD HE GOT IT WRONG MORE THAN 12 TIMES. so i told him i have to go to movie and im not gonna repeat myself so you better get it right this time. and he got it wrong again im 100% sure he was doing it on purpose so i told him . LISTEN repeat it again and say it correctly and he said IM SORRY BUT FOR SECURITY ISSUE I HAVE TO HANGUP THE CALL. and the guy hangup on me im soo pissed at this and at samsung that i will never ever buy a samsung phone or recommend it to my customer. i went to samsung galaxy s3 training and told the canada head manager she didnt even acknowledged me thats bs.
Click to expand...
Click to collapse
..who calls tech support in a movie theater?
I mean, a conference call or phone interview I can understand...but tech support?
reuthermonkey said:
LOL.
Well let's see.
#1 did you get your USB port wet? Because I had the charging issues you describe with the fantastic combination of a wet USB port, and a crappy, cheap USB cable.
#2 The signal issue is a pretty well documented 4.0.4 issue. You're on xda, ffs. Upgrade or downgrade your radio.
Click to expand...
Click to collapse
+1. I had a feature phone once with a dead usb port. Of course my daughter was teething at the time and had found it...
Come to think of it, it was a Samsung too. Stupid Samsung.
I said the same thing after owning a Behold II. Damn, Sammy, what a godawful phone.
Hey ghandi, sweet demeanor.
Sent from my Galaxy Nexus using Tapatalk
I have burn in on my S3, it is from a golf GPS app that I use frequently. I used it for about 6 months with no problems, then all of a sudden after 1 round of golf a couple of weeks ago the outlines of the app are intensely burned into my screen. I am not sure I understand why all of the sudden it became an issue, as I did not change any settings prior to the round and used it how I always used it before.
At any rate, I'm still within the year of when I purchased it from AT&T. I called AT&T and they told me my options, please let me know what you think:
1. try to get Samsung to replace (do they cover burn in?)
2. AT&T warranty center will replace with a refurbished (most reasonable option, but I've had really bad experiences with AT&T always replacing the phone with a *more* broken unit than the one it was replacing...so am scared of this)
3. AT&T says I am eligible for an upgrade, so I could get a free S3 from them or get a new S4 and pay upgrade price
4. combination of 2 & 3, get a refurbished to replace my burned in S3, sell on ebay and then upgrade to the S4--maybe someone else will have better luck with a refurb'd item, as they never work for me
What do you guys think?
tuffluck said:
I have burn in on my S3, it is from a golf GPS app that I use frequently. I used it for about 6 months with no problems, then all of a sudden after 1 round of golf a couple of weeks ago the outlines of the app are intensely burned into my screen. I am not sure I understand why all of the sudden it became an issue, as I did not change any settings prior to the round and used it how I always used it before.
At any rate, I'm still within the year of when I purchased it from AT&T. I called AT&T and they told me my options, please let me know what you think:
1. try to get Samsung to replace (do they cover burn in?)
2. AT&T warranty center will replace with a refurbished (most reasonable option, but I've had really bad experiences with AT&T always replacing the phone with a *more* broken unit than the one it was replacing...so am scared of this)
3. AT&T says I am eligible for an upgrade, so I could get a free S3 from them or get a new S4 and pay upgrade price
4. combination of 2 & 3, get a refurbished to replace my burned in S3, sell on ebay and then upgrade to the S4--maybe someone else will have better luck with a refurb'd item, as they never work for me
What do you guys think?
Click to expand...
Click to collapse
4 sounds like a good solution. Although, the S4 is like the S3s, pretty much the same phone, with some small upgrades.
You can also try your luck with a refurb and keep your upgrade for something better. Summer is coming = device release.
Got a replacement yesterday. So far, so good. It even seems to work with GPS better than my previous one. Hopefully it lasts!
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
tuffluck said:
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
Click to expand...
Click to collapse
On stock? Or you played with it a bit (ROM and such)?
tuffluck said:
So had the phone only a few days as a replacement from Att. Tonight it locked up and would not respond to anything and I had to reseat the battery to get it to respond. Think this is a bad sign and should I take it back or give it the full 30 day warranty??
Click to expand...
Click to collapse
I had a Galaxy 4G that used to do that all the time, the only fix was to reboot it before charging (every couple days). Depending on how much you are willing to pay I think I would go with the S4 option since you are probably only going to get refurbished phones as replacements.
BWolf56 said:
On stock? Or you played with it a bit (ROM and such)?
Click to expand...
Click to collapse
The replacement phone is stock...I haven't done anything to it.
Gage_Hero said:
I had a Galaxy 4G that used to do that all the time, the only fix was to reboot it before charging (every couple days). Depending on how much you are willing to pay I think I would go with the S4 option since you are probably only going to get refurbished phones as replacements.
Click to expand...
Click to collapse
Is there any phone better than the S4 anticipated to come out in the next 9 months or so? Removing the battery every now and then isn't a huge deal, though when I buttoned everything back up and put the case back on, it caused the corners of my Zagg to stretch out a little which is really annoying. I wonder if doing this repeatedly could cause the Zagg to get worse.
tuffluck said:
The replacement phone is stock...I haven't done anything to it.
Is there any phone better than the S4 anticipated to come out in the next 9 months or so? Removing the battery every now and then isn't a huge deal, though when I buttoned everything back up and put the case back on, it caused the corners of my Zagg to stretch out a little which is really annoying. I wonder if doing this repeatedly could cause the Zagg to get worse.
Click to expand...
Click to collapse
If Samsung keeps to it's current strategy, you will probably be looking at the s5 in a little more then 9 months....
Hello, my Verizon One won't seem to charge. The other day I woke up, used my phone till it was at about 85%, then topped it off back to 100% before I left as I was going to be on the road most of the day. When I took it off the charger I noticed it was a bit warm, not excessively so but noticeable. A couple of minutes later (it had been off the charger) I noticed it was getting hotter. I restarted it hoping for the problem to sort itself out. Maybe 30 minutes later the battery had dipped to 25% and the phone was very warm. I started to get worried and turned it off. Hoping that would at least postpone the problem I put it aside and didn't mess with it. About another half hour later I picked up the phone to see if it had cooled off, only to find that it was even hotter! I got very worried and actually had to hold an ice cube to the back of the phone because I'd heard of bad things happening to overheating phones. That seemed to solve the problem and the battery seemed to have finally run out because it didn't heat up anymore. I got home and tried to charge it to no avail. The thing seems to be completely dead. I was running CM 11 but I hadn't messed with any processor settings. I thought it would be a software issue because of the beta version of CM but idk after it continued to overheat after it was shut down. Does anyone have any suggestions?
Also, if I should just send it to HTC support let me know. I've been reluctant to contact them since the phone is rooted and all...
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Dark Jedi said:
I have heard to place the phone under a light with the charging cord hooked up. I know it sounds weird but people says it works. I have heard nothing but horror stories about cm11 and refuse to run that Rom. From issues that you describe to it breaking the lte radio and having to flash an ruu to get it working again. There are so many other Roms that are real good.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Before all this CM11 worked great. No lag and everything seemed to work fine minus a couple occasional glitches. Could it be the ROM as it continued to heat when turned off?
I've had the phone on the charger for about a day now, no sign of life. What will happen if I send it to HTC support?
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
Where did you get the phone? Most likely if from Verizon you can contact their customer support line, tell them it isn't charging and they'll send you a refurb. I just don't mention to them that the phone is rooted and they have always exchanged mine without issue.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Click to expand...
Click to collapse
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
MJL99 said:
There's no harm in calling Verizon tech support, telling them your problem and asking for a replacement device. The worst they can say is no. But then you'd have other options. I don't see them telling you no. I had an issue with a phone a got off Craigslist and they replaced it. I didn't tell them I wasn't the original owner but it was only a few months old and shouldn't matter anyway. They didn't even ask tho.
Sent from my HTC6500LVW using Tapatalk
Click to expand...
Click to collapse
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Listerine611 said:
Thanks! I'll try tomorrow and see how it goes :fingers-crossed:
Click to expand...
Click to collapse
The exact same thing happened to me about a month ago and I have been terrified to send it in to HTC or use my Squaretrade replacement program for fear they would figure out it was rooted and send me back my broken device with a voided warranty.
Finally I took it into verizon yesterday and they are now sending me a new one in the mail.
I have to send them my broken one after I receive the new one and I'm afraid they might detect its rooted and charge me the $600 for the new device they sent me.
Anyone gone through something similar?
Listerine611 said:
I got mine from Viva Movil as they had it on sale. Would it work the same way since it is a branch of Verizon?
Click to expand...
Click to collapse
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
jpradley said:
I bought my HTS One from Viva Mobil too, and it clearly was shipped by Verizon.
Three weeks ago, it stopped booting or charging. I walked into a local VZW store and they couldn't wake it either, so they couldn't see I had rooted the phone. They ordered a warranty replacement for me.
I doubt that they're going to bother to see what ROM is on the returned unit..
Click to expand...
Click to collapse
Just got back from the VZW store, they took it but said "if any software manipulation was detected" I would be charged $300 for the refurb phone. Better than $600 but I'm kinda worried.
I believe this is associated with running a non sense based rom on the phone. There was another guy who had his phone overheat and speakers blown when he was running AOSP, and I know the overheating thing happened to multiple people. I feel like for some reason it's too risky to run AOSP because of these horror stories so if I want an AOSP feel I'll just run a GPE rom with xposed to tweak it how I like. Never had bad luck since, and I predict I won't have any in the future since these roms are made for our hardware by HTC themselves.
Sent from my HTC6500LVW using Tapatalk
Here we go again...
Another LG phone having boot loops...
Bought from Best Buy on April 5TH with no protection...
May 6 phone started its random turn off....Have to do a battery pull and rest it for 10 minutes to get it to start up again..
After a min or two , it powers off again..
Yes, I was able to do soft and hard re-sets to no avail...
Just filed a repair request with LG...
Grrrrrrr
Mike
I had the same issue with Sprint LG G5. I bought it in April 13 the from Best Buy. It started to reboot 3 times at first and got real hot before it started rebooting. I took it to Sprint repair center where they suggested to do a factory reset. I told them I can do that. But before I was able to do a factory reset, it finally died. Sprint didn't want to replace the phone since I didn't have insurance. I might have to send it to LG for warranty repair which will take 9 business days. Do not buy the LG G5..
About a week and a half after I got my G5 it overheated really badly and turned itself off and wouldn't restart after attempting to reboot several times. I disconnected it from the power source let it cool off then plugged it in using the OEM power wart that came with the phone. That worked and the phone restarted. A week later the same happened. The phone overheated and attempted to restart several times and this time it seemed hotter than the first time. It turned itself off eventually and I was unable to turn it back on again. Less than three weeks into ownership and the phone was completely unresponsive and dead. I took it into the sprint dealership and they initially refused to replace the phone despite the fact it was under a month before this problem surfaced. They wanted to take the dead phone and have a new one shipped out to me. I told them that was unacceptable and they came up with the compromise that if I signed up for protection now they would backdate it and give me a new replacement phone. I took the deal with the full intention of canceling the protection plan within a month or two after I'm sure this new phone isn't going to be an issue. The new phone has been pretty solid for me so far. It gets warmer than I like but that may just be a product of hypersensitivity to heat after the first phone. That was the first time with any phone that I've ever had where a phone catastrophically failed on me like that. Sprint's response at the their shop was completely unacceptable given the time frame since purchase. I like the phone but I'm not liking how ownership of it is starting out. This was about two weeks ago now and I'm still gunshy with this phone afraid this new one is going to crash on me as well. I do not like that feeling. Thank God I have a backup phone just in case.
Goes to show phones these days are not built the same. I've had the g5 since day 1, not any of the problems I've read I've had since owning the phone. I got mine from a Sprint store also. Only issue I have is the slight lag I have when connecting to anything internet related. I believe that to be something kernel related.
sent from my g5
joeyhdownsouth said:
Goes to show phones these days are not built the same. I've had the g5 since day 1, not any of the problems I've read I've had since owning the phone. I got mine from a Sprint store also. Only issue I have is the slight lag I have when connecting to anything internet related. I believe that to be something kernel related.
sent from my g5
Click to expand...
Click to collapse
You may want to try enabling Use legacy DHCP client in developer options. Worked pretty well for me.
Sent from my LGLS992 using XDA Free mobile app
mikesal57 said:
Here we go again...
Another LG phone having boot loops...
Bought from Best Buy on April 5TH with no protection...
May 6 phone started its random turn off....Have to do a battery pull and rest it for 10 minutes to get it to start up again..
After a min or two , it powers off again..
Yes, I was able to do soft and hard re-sets to no avail...
Just filed a repair request with LG...
Grrrrrrr
Mike
Click to expand...
Click to collapse
how long did it take to get the phone repaired through LG?
Reboot ahhhhhhhhhhh
My G5 keeps doing a reboot cycle but only on one app (wwe supercard) how can this app cause this issue??
I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
Velrix said:
I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
Click to expand...
Click to collapse
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
Morgrain said:
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
Click to expand...
Click to collapse
Not unlocked, its been in a case 100% of the time since I have had it and hasn't really been "dropped" on anything other than my bed. I'm in SC/USA so its not exactly the hottest or coldest of environments so pretty average same for humidity.
roirraW edor ehT said:
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
Click to expand...
Click to collapse
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
That sucks. Hope it all goes smoothly
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
Click to expand...
Click to collapse
I hear ya. We look forward to your report.
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
Click to expand...
Click to collapse
Bummer, but they owe you a new one and then some!
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
miravision said:
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
Click to expand...
Click to collapse
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
Velrix said:
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
Click to expand...
Click to collapse
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
Morgrain said:
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
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Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
Velrix said:
Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
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Well it doesn't sound like any sort of extreme use case, so the phone definitely mustn't die in that scenario.
Just to gauge the customer care response times, have they given you an ETA?
miravision said:
Just to gauge the customer care response times, have they given you an ETA?
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45 mins or so waiting in chat, they shot an email over to me pretty quick but still no shipment notification. It is supposed to be landed tomorrow or the 17th.
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
miravision said:
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
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I did advance replacement which means they are shipping a new phone. If had sent it in I am sure they could have easily done that but we shall see.