I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
Velrix said:
I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
Click to expand...
Click to collapse
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
Morgrain said:
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
Click to expand...
Click to collapse
Not unlocked, its been in a case 100% of the time since I have had it and hasn't really been "dropped" on anything other than my bed. I'm in SC/USA so its not exactly the hottest or coldest of environments so pretty average same for humidity.
roirraW edor ehT said:
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
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Click to collapse
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
That sucks. Hope it all goes smoothly
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
Click to expand...
Click to collapse
I hear ya. We look forward to your report.
Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
Click to expand...
Click to collapse
Bummer, but they owe you a new one and then some!
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
miravision said:
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
Click to expand...
Click to collapse
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
Velrix said:
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
Click to expand...
Click to collapse
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
Morgrain said:
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
Click to expand...
Click to collapse
Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
Velrix said:
Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
Click to expand...
Click to collapse
Well it doesn't sound like any sort of extreme use case, so the phone definitely mustn't die in that scenario.
Just to gauge the customer care response times, have they given you an ETA?
miravision said:
Just to gauge the customer care response times, have they given you an ETA?
Click to expand...
Click to collapse
45 mins or so waiting in chat, they shot an email over to me pretty quick but still no shipment notification. It is supposed to be landed tomorrow or the 17th.
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
miravision said:
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
Click to expand...
Click to collapse
I did advance replacement which means they are shipping a new phone. If had sent it in I am sure they could have easily done that but we shall see.
Related
My phone is not rooted. In the last month or so, my phone would all of a sudden reboot itself while I was in the middle of an app, surfing the web, using the navigation, or downloading/updating an app from the market. I also notice when this happens that the battery feels very warm, like its overheated. I have checked online and get conflicting answers. What could be the cause of this? I want to know if there is a solution before I take the phone in to Verizon. It has also happened once or twice in the middle of the call. Your input is appreciated.
imahatman said:
My phone is not rooted. In the last month or so, my phone would all of a sudden reboot itself while I was in the middle of an app, surfing the web, using the navigation, or downloading/updating an app from the market. I also notice when this happens that the battery feels very warm, like its overheated. I have checked online and get conflicting answers. What could be the cause of this? I want to know if there is a solution before I take the phone in to Verizon. It has also happened once or twice in the middle of the call. Your input is appreciated.
Click to expand...
Click to collapse
This has happened to me. I'm not sure what causes it, faulty something somewhere. If you monitor your temps, you'll find it always reboots around the same temperature.
Easy solution though.
Take it into a Verizon store. Tell them your problem. They'll ask you to reproduce it for them.
The easiest way: proceed to surf like a maniac. (I just refreshed the main full page of engadget and whatnot)
After they see it, they'll send you a new one. And that 30 day thing doesn't matter. A different warranty, manufacturer's warranty covers things for a year.
Sent from my Incredible using XDA App
I had this problem as well. I called Verizon and explained the problem. I was asked to attempt a factory reset, and before I could, the phone shut off and started to reboot. The rep told not to bother and sent me a replacement which I received the next day. The call lasted maybe 5 minutes...
Sent from my ADR6300 using XDA App
Thanks for the input
Thank you for the input and suggestions. I called Verizon and they said they will send me a reconditioned phone today. I don't qualify for a 'new' one, even after the fuss I made. Hopefully, I won't have the problem again. The rep also mentioned that it is perhaps not wise to use the phone as a primary source to surf the internet because it is not designed to be able to handle all the data, etc and the reason why it reboots is because its a safety issue with the phone. When it gets overworked it needs to restart.
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
imahatman said:
Thank you for the input and suggestions. I called Verizon and they said they will send me a reconditioned phone today. I don't qualify for a 'new' one, even after the fuss I made. Hopefully, I won't have the problem again. The rep also mentioned that it is perhaps not wise to use the phone as a primary source to surf the internet because it is not designed to be able to handle all the data, etc and the reason why it reboots is because its a safety issue with the phone. When it gets overworked it needs to restart.
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
Click to expand...
Click to collapse
That rep is wrong. This is a SMARTPHONE. Why else did we buy it but to be able to surf when we want? Under normal temps, like, under 100 degrees, it might get hot, but it shouldn't reboot.
It's a hardware issue.
I personally went on a trip to New York where the outside temperature was over 100 degrees (hottest summer ever I'm told) and I had no problems with my refurbed phone.
And you shouldn't be getting a refurb, it should actually be a "CLNR," which stands for Certified Like-New Replacement.
So don't jump ship quite yet
gmichaelow said:
That rep is wrong. This is a SMARTPHONE. Why else did we buy it but to be able to surf when we want? Under normal temps, like, under 100 degrees, it might get hot, but it shouldn't reboot.
And you shouldn't be getting a refurb, it should actually be a "CLNR," which stands for Certified Like-New Replacement.
So don't jump ship quite yet
Click to expand...
Click to collapse
Props on both of those statements. I've mentioned before in other posts I'm an in-store technician and sometimes (not my coworkers, I think I have them pretty up to date) other technicians talk out of their ass. Gmichael is right, it's a CLNR, and if you compared that to a "brand new" phone out of a box you could not tell the difference, and if you said you can you'd be lying to me. The warranty still stands, and typically the ESN or certain parts will be recycled to reduce waste. It's not like you're getting some dinged up phone with someone else's fingerprints and cheek smudges on the screen.
Just out of curiosity you said you have your phone rooted, do you overclock at all? I found that when I overclocked the processor and got a few things running at one time the phone would warm up and lock up for a second then do a reboot. Even when I'm not doing that though the phone will get pretty warm while doing some really processor intensive things, especially while on a charger.
imahatman said:
I am thinking that if the replacement gives me the same problem, then I may have to go with an iPhone because it seems that Droid isn't up to the task?
Click to expand...
Click to collapse
LOL at this statement btw. Not to be too much of a fanboy, but I've used an iPhone before and I cannot figure out what the big deal is about it. As far as I'm concerned this phone SMOKES the iPhone. Not even on the same planet.
Even, my phone heats up and reboots while using over 3G. Also battery gets heated while using navigation, playing games etc. I’m on Stock Gingerbread ROM, with S-Off, rooted and on gingertiny Kernel. I tried using the phone after swapping battery with OEM battery of a fellow Dinc user and also 3500 mah battery but the problem still persists. I’m located in India and using the phone on Reliance Network. What could be the cause of this? Kindly help me with some solution..
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
BarryH_GEG said:
Since you’re unlocked and running a non-stock kernel and ROM, maybe some of the dev-ish folks can help you resuscitate it if it’s indeed a s/w problem.
If it’s a h/w problem, what to do depends on where you bought the phone and how old it is. If it’s within the remorse/DOA period maybe you can exchange it. It’ll be hard for whoever you bought it from to see you’ve unlocked it if nothing’s showing on the display.
If it’s outside of the exchange period you’ll have to send it in for repair. If you can’t bring it back to life to flash it back to stock you’ll have to throw yourself on the mercy of HTC Asia in getting it fixed unlocked. HTC's different repair centers seem to all have different policies related to warranty coverage for h/w faults on unlocked phones. If it is a dead display maybe you’ll get lucky.
You might want to put a note in with it telling your “I’m 17” story and how devastated you are something you’ve worked so hard for has failed. Repair techs are people too. Good luck.
Click to expand...
Click to collapse
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Are HTC refusing then? That seems a bit off/ illegal... Surely under the faulty goods act (I assume the law isn't THAT different in Australia to UK) they have to take it back as it CAN'T be a year old and they can't prove the issue was caused by your mistreatment. It doesn't matter how many phones you've had... Also, where did you buy the phone from? I think you should be able to return it through the shop as THEY sold you the phone, not HTC... They are still under an obligation as they sold you the thing.
Plus, the 'I'm a 17 year old and saved up for ages thing' might work too! I'd try not to get too technical with the law if you go down this route though!
Best of luck sorting this out. It's within your rights to get a replacement (you bought the phone new, I assume?) so I'm sure this will eventually work out. Don't give up! You just need to speak/ write to the right person...
sent from my internet
What rom were you on?
I remember my One X not charging at all while it was turned off completely although it showed Orange charging led.
It could be that you ran out of battery and phone not turning on. Due to no charging effect.
@Op,
Reading your story there's one thing that's crossing my mind.
Could it be possible the battery run dry during the night?
It sounds stupid but those things you forget easy when you're in a hurry or stressed.
I don't read anything in your post you tried to charge.
Atrixx said:
Just to give you a brief rundown of everything that's happened..
I'm 17 and saved up for a few months to buy a HTC One X. Needless to say, it's probably the most expensive phone i've ever owned, since all my other phones were hand-me-downs and old phones from eBay.
This morning i wake up and go to work as usual. Just to find my phone's display won't switch on. As you can imagine, I'm tirelessly panicking and try the 3 button combo.. to no avail.
Using Fastboot to reboot didn't work either.
This phone turned into a brick overnight, and i have no idea what happened??
Just before i left for work, i did check my phone and it was working alright.. Then five minutes later, it won't display anything.
The thing is, I can't take it back to HTC either because this is my 5th replacement phone!
First one had black glue smudged on the LCD it's self,
Second one had the screen not glued down and wasn't aligned,
Third one didn't even have any glue applied and the case wasn't even attached properly,
Forth one had this problem where the screen's LCD would dilate if i touched it - even lightly,
and this one is my 5th, the antenna wasn't properly connected and now the screen doesn't work.
I've had terrible luck, and i don't know what i can do?
If you can give me any information to get me out of this, it would be much appreciated.
Although i still can receive text's and calls fine, it's just the display..
Click to expand...
Click to collapse
privatetrousers said:
Are HTC refusing then?
Click to expand...
Click to collapse
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
BarryH_GEG said:
Yes. But not in every region (yet). Do a search. It's been disucssed. Also, it appears Samsung's going down the same path.
http://forum.xda-developers.com/showthread.php?t=1745834
Click to expand...
Click to collapse
Aware of the discussion... Using the xda app and didn't pick up that the phone's been 'HTCdev'd (my fault for not reading properly - sorry, folks!). Still not sure HTC/ Samsung can legally 'sign your rights away' though. Still, not a discussion for here...
Hope you got the phone sorted anyway.
sent from my internet
Atrixx said:
I shook the device out of frustration.. and it started working for a few seconds.
What's going on here? Is it a faulty display/connection? Is there a way to possibly just send it to a nearby phone shop and get it fixed?
Sorry about all the questions, I'm shocked, happy, and devastated all at the same time.
Click to expand...
Click to collapse
How or who fixed ur antenna problem, could be related if handset wasnt but back together properly.
Ok this started last night, tablet has been working flawlessly for the last 6 months or more.
What happened was, I wasn't able to use the Internet. Just wasn't working. And every 20 seconds or so it would flash up at the bottom of the screen "connected to (my router)".
So I turned wifi off and on, which usually fixed connection issues, but didn't help. I also restarted router, even though my computer and my phone isn't having any issues.
So then I went to the wifi settings screen to see if there was any way to reset networks. What I saw was this:
If i turn wifi toggle on and watch the screen, it would scan for networks, find the list... Couple seconds pass... Then the toggle would switch itself off and back on! And then it would start looking and finding networks again, and then off and on, and etc etc.
I have tried a factory reset and cache reset.
I have also downloaded the 4.4.2 stock rom and installed using odin for a totally new install.
Still does it.
Any suggestions? Seems very strange. It's under warranty but it seems like an odd hardware fault, seems more like software but I dunno.
Help me xda, you're my only hope.
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
nirurin said:
I've been searching the Internet all day trying to find someone else havin this problem... But I seem to be the only one. And noone seems to have any suggestions.
At the moment I'm having to consider a warranty dispute, but that means however many days/weeks without the tablet which I use on a daily basis.
Not ideal Samsung.
Click to expand...
Click to collapse
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Keks1234 said:
Hey. I had the EXACT same problem. Even made a video of it and showed it to the service point personell. Turning on off on again and again, it also displays in the settings the switch just switches itself without any action of mine. It was a hardware defect. send it in and get a new one, better than being annoyed by it. Mine did it on a 5-10sec interval length...
Click to expand...
Click to collapse
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
nirurin said:
Yeh mines probably every 5-10 seconds...
So this is definitly a hardware fault? In which case I'll have to get in touch with john lewis and hope they will do an exchange in store. If it involves having to send it off to samsung and waiting for it..
Anyway thanks for replying to the question, shame it wasn't better news haha!
Click to expand...
Click to collapse
yeah sorry to be the one to tell you this is a faulty device but it seems like this unit ain't free of errors and there quality control is somewhat sketchy.
Which android version are you running? I am asking because I run kitkat and also have relatively ****ty battery life. I use it for university so I have the screen on and write notes during lectures. Usually it lasted 7-8hours but for about a week or two it now only lasts 4-5 hours of screen time which is really ****ty.
I read somewhere that this might be a motherboard issue and if it is it might be somewhat corellated to our wifi problem. In my case they replaced the wifi module and gave me back my "old" device but this is having bad battery life so I am thinking about sending it in (again). I did however root so I would have to make use of the warranty provided by the seller, not samsung itself, since my knox is tripped.
(in Germany the sellers also must provide 6months - 2 years of warranty and there was a judgement in Europe that rooting must not have any influence on wether your device still is under warranty or not. sadly this only applies to the warranty provided by the seller, not the manufacturer)
Is your BT on and are you connected to a 2.4 GHZ network?
If so, turn off BT
I get random WiFi disconnects and reconnects from 2.4 GHZ networks when BT is on but not connected. Though, Ive never noticed the wifi switch going off and on.
I am running 4.4.2 or whatever, kitkat anyway.
Bluetooth is off, I never use it on my tablet. I dunno what network type I'm running, might be N or might be B/G, but whatever it is it what it has been for months as I havent changed any router settings lately.
I have restarted the router twice already in case this was a network problem, but the network wouldn't cause the wifi to toggle off and on, it would just cause disconnects etc. Least I assume so. I may try this just in case but like I said the network type hasn't changed lately
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
nirurin said:
John Lewis are saying they won't exchange it, it will have to be sent off to Samsung for "repair". Meaning I'll probably get sent back a refurbished second hand one with a dodgy light bleed screen, as I expect they have hundreds of those lying around now.
Oh and it'll be up to 28 days. For a premium and expensive device that's less than 6 months old this just isn't good enough.
Click to expand...
Click to collapse
I had mine replaced as well but dont remember wether I got a new one or just my old one repaired... should have written down the IMEI I guess :-/
you're from Bristol, don't the EU rights apply there? If so your retailer should be obliged to replace or repair the device.
http://forum.xda-developers.com/showthread.php?t=1998801
Anyways my replacement was done through Samsung and it took 6 days. But then again idk differences between UK and Germany...
So... over on the main G3 section, there's a lot of talk about several issues.
1) Phone randomly shutting down, or failing to come out of deep sleep (after overnight charging, for instance - but also at more random times). Often, folks are having to pop the batter to get it to come back to life.
2) Problems with using the headphone jack as an aux-output (for car or home stereo, as an example). There are glitches with the phone not realizing it's plugged into something, and glitches with the phone sending out dirty signals in between tracks (pops, crackles, etc), and with a buzz or hum in one side or another.
3) Problems with the phone becoming exceptionally warm. All phones get warm, but some users are reporting that their phones become extremely uncomfortable to hold, and simultaneously begin to have hardware problems (phone just dying completely, or screen flicker).
4) Those who have purchased multiple phones have reported issues with screen variances (some screens will appear warmer or cooler, more blue or more yellow), even with phones that were purchased from the same store on the same day. Some have reported needing to get a replacement phone and noticing this.
I'm curious about getting some discussion going here. Have any of you here had these problems with your D851 (T-mobile) G3's? have you had any major problems with your devices, or needed to get a replacement? Why? It seems like many of the problems are with the D855s, but I'm curious how many are truly affecting our D851s.
Thanks for the feedback!
TL/DR: What big problems have you had on T-Mo G3? Needed a replacement? Thnx!
My first G3 I bought on launch day from the t mobile store had overheating and rapid battery killing issues even after resets and doing everything from scratch. I swapped that one out yesterday and the second one I got was running good but then I ran into the headphone jax bug where it doesn't recognize the headphones being plugged in and after about 4 or 5 resets and wipes it finally starting working.... Right now I am debating if I should just get another G3 or what because the next one might have something else wrong lol.. I go to t mobile today so hopefully everything will go well.
Only one of those I've experienced is the problems with the aux jack
My G3 is perfect to the point I even recommend it to my girlfriend who ended up paying cash for one... Well with hers it wouldn't wake up from a deep sleep while charging and needed a battery pull. I'm definitely going to keep eye on that.
Haven't had any of the issues with mine. Although I just got it yesterday. It worked fine with headphones but haven't tried plugging into my truck yet.
Aux worked fine in my truck..
The only issue I have is the aux in my car. I turn on Bluetooth so I can still play music in my car. I'm ok but lg should definitely fix this.
Sent from my Nexus 7 using XDA Free mobile app
Hopefully won't get scolded because I already mentioned it in another thread... :/
- My first G3, an AT&T had an issue where knock on didnt work most of the time. Returned it and went to T-Mobile.
- My current T-Mobile version has display issues. Screen has an overall yellowish tint and has been getting worse by the day. The top right corner of my screen just started getting more discolored as well. My brightness is abnormal... it looks as if it goes to 150%, lol. Too bright even on 0%.
Went back to the store, after comparing my phone to the demo models and the salesmen's personal phones, mine was determined as defective. Was going to exchange and they went back to get one phone after another - all 3 that they opened had worse screens than mine. They think they may have gotten a bad batch and advised me to come back in a week when they hopefully get a shipment from a different batch. I dont feel like waiting a week and gambling again, so im going to return it for a full refund. Going to get an AT&T version and unlock it for T-Mobile.
Quick update to what I posted earlier... I went back to t-mobile to replace my 2nd G3 due to Aux port not working and they gave me a new one and I have to say that this is the best one i got screen wise. OMG its beautiful.... colors are balanced, temp of the screen is near perfect not to cold not to warm, sharpness yes its still crazy high but it doesn't have the blurry looking effect with text and certain apps and everything else seems to be working like it should be. Hopefully the 3rd device is going to be the charm if not then idk lol...
skyyrocket said:
Quick update to what I posted earlier... I went back to t-mobile to replace my 2nd G3 due to Aux port not working and they gave me a new one and I have to say that this is the best one i got screen wise. OMG its beautiful.... colors are balanced, temp of the screen is near perfect not to cold not to warm, sharpness yes its still crazy high but it doesn't have the blurry looking effect with text and certain apps and everything else seems to be working like it should be. Hopefully the 3rd device is going to be the charm if not then idk lol...
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Click to collapse
Did you buy your device outright? I'm just switching to Tmobile, ordered my G3 online. And for now, I used their equipment payment plan. I'm gonna wait and see how bad the network is in my area. If I go for it, I'll be paying it off straight away. Just curious how Tmobile is about replacing devices that are defective. Are they pretty on top of it?
Or should I invest in some kind insurance? (actual insurance... uggghhh... or the Jump program (also doesn't appeal, but as flaky as these things have been, I'm worried))
DefinityX said:
Did you buy your device outright? I'm just switching to Tmobile, ordered my G3 online. And for now, I used their equipment payment plan. I'm gonna wait and see how bad the network is in my area. If I go for it, I'll be paying it off straight away. Just curious how Tmobile is about replacing devices that are defective. Are they pretty on top of it?
Or should I invest in some kind insurance? (actual insurance... uggghhh... or the Jump program (also doesn't appeal, but as flaky as these things have been, I'm worried))
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Click to collapse
Yea I bought the device outright because I sold my S5 and I don't use jump since I switch phones a lot. As for insurance and defective devices I use Tmobile's just without jump and they are pretty good with swapping bad devices. My M8 had a network/sim issues they literally sent 5 M8's because the issue wasn't going away but they made sure the problem was fix lol. Even my S5 screen went bad and they had me a replacement device the next day... so I can't really say anything negative about there warranty/insurance polices. Even with the G3 they replaced the device as soon as i showed something was wrong with a brand new one in box
My opinion
skyyrocket said:
Yea I bought the device outright because I sold my S5 and I don't use jump since I switch phones a lot. As for insurance and defective devices I use Tmobile's just without jump and they are pretty good with swapping bad devices. My M8 had a network/sim issues they literally sent 5 M8's because the issue wasn't going away but they made sure the problem was fix lol. Even my S5 screen went bad and they had me a replacement device the next day... so I can't really say anything negative about there warranty/insurance polices. Even with the G3 they replaced the device as soon as i showed something was wrong with a brand new one in box
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Well.... Ive had my g3 since wednesday and yes the headphone jack works but this thing refuses to enter deepsledp for some reason...and im noticing some almost grayish lines behind text when I'm reading a webpage or text
@Eldartho well i would say get it replaced. I did notice the lines with one of the display units in the store. LG is very hit or miss with the displays on the G3.... My current replacment is saturated like my s5 out the box but my last one was dull like z2/z1 so the displays are going to be a raffle on getting the right one. As for the deepsleep that sounded like the problem my first device had and it would always stay hot and drain extremely fast
skyyrocket said:
@Eldartho well i would say get it replaced. I did notice the lines with one of the display units in the store. LG is very hit or miss with the displays on the G3.... My current replacment is saturated like my s5 out the box but my last one was dull like z2/z1 so the displays are going to be a raffle on getting the right one. As for the deepsleep that sounded like the problem my first device had and it would always stay hot and drain extremely fast
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For all I know it's an app but for some reason my Android os is running my battery down like crazy... Ugh.... Time to dig a little deeper
Eldartho said:
For all I know it's an app but for some reason my Android os is running my battery down like crazy... Ugh.... Time to dig a little deeper
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Click to collapse
I guess I'm either the luckiest guy in the world when it comes to getting phones, or just not anal retentive enough. I've never had to return a phone due to the issues that people post on XDA. I guess I'm just really lucky.
Semantics said:
I guess I'm either the luckiest guy in the world when it comes to getting phones, or just not anal retentive enough. I've never had to return a phone due to the issues that people post on XDA. I guess I'm just really lucky.
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Click to collapse
You are lucky, lol. Last 3 phones I bought from T-Mobile (M8, S5, G3) have all had to be exchanged due to hardware issues. Beginning to think they build the T-Mobile phones with bottom of the box parts, haha. To be fair though, I first bought the AT&T G3 and returned because Knock On wasn't working.
I bought mine off of swappa from a beta winner and it is perfect. Same with my s5. I am lucky x2 it seems
Sent from my LG-D851 using XDA Premium 4 mobile app
Is anyone else having issues with pressing the settings icon in the notification pull down?
I keep trying to press the top right gear but nothing seems to be happening.
Is there some setting I'm missing or it just not suppose to work that way?
Thanks
Has anybody else had "Cell Standby" high on the list of battery drain?
I have issues with the keyboard reverting back to the stock keyboard even though I was using Swype. I had to freeze the stock one to stop this. I also have some apps logging out occasionally.
Had the headphone jack issue ... Went to the store to exchange n it worked all of a sudden ....bought bluetooth headphone just in case lol got the LG tone pros
So, my 6 days old Pixel 6 Pro just died during using Camera. I just opened camera settings, it freezed, display got black and now I cannot turn it on. If I put charger, nothing shows up, just black unresponsive screen. Holding power button for 30 sec - nothing, holding power button + volume up also did not help. Its completely unresponsive.
Any help please?? I am from Czech republic, bought it from Google Germany. Warranty is technically not possible, I do not know how to do it since I do not live in Germany.
Does anything happen if you plug into a PC?
In another thread, u said u installed a moddee gcam, messed around with dev settings, after that your phone was dead.
Now u say, u are using camera and entered settings, and the phone died.
OPOmaniac said:
OK so my phone just DIED because of this modded Gcam. I donwloaded latest Gcam mentioned here above and then went to settings - developer settings - and tried to turn off "segmenter_use_darwinn_tpu_delegate" so I can use also front camera. Once i unticked that, my phone freezed, screen turned to black and its technically dead.
I cannot turn it on. If I put charger, nothing shows up, just black unresponsive screen. Holding power button for 30 sec - nothing, holding power button + volume up also did not help. Its completely unresponsive.
Any help please?? I am from Czech republic, bought it from Google Germany. Warranty is technically not possible, I do not know how to do it since I do not live in Germany.
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Click to collapse
Yes, true, I opened Modded Gcam. But still, how it can kill my phone? Its just Gcam app. Other users did not have any problem to turn off the dev settings.
Do you have your phone rooted? According to comediiian, you tinkered a bit with your device. But as long as you run stock software, no modded/custom apk should be able to kill your phone.
You could always try to get warranty from Google, by using a forwarding service that you give Google to send in your device and get it back. Or you could use the address of a friend in Germany, if you have one.
Also keep in mind that as a European citizen you have a basic guaranteed 2 year warranty if you buy a product from a seller in another EU nation.
Consumer guarantees, warranties, claims and returns - Your Europe
Learn more about your after sales responsibilities, returns, legal guarantees, commercial warranties, and customer claims.
europa.eu
What does the 2-year guarantee cover? Can I cancel and return an order?
FAQs - When does the two-year legal guarantee start? Can I ask for a refund? Can I get the item repaired or replaced? Can I cancel my plane, train or concert tickets? Who pays for shipping costs if I need to return faulty goods? What about buying goods via an on-line auction: are my rights...
www.google.com
Example
"I live in Portugal and bought a camera in Spain. It doesn't work. What should I do?
Under EU rules, the goods that you receive must be as described by the trader, fit for usual purpose, and of satisfactory quality and performance
Hopefully you still have the receipt with the trader's details. You should first contact them to explain your problem and ask to have the camera repaired or replaced. If this is not possible, you should get a refund.
If you don't get a satisfactory response from the trader, you can contact your local European Consumer Centre, or the one in the country where you bought the camera."
Click to expand...
Click to collapse
Best refer to this and contact the seller of your phone.
Keep in mind though, that you will have to probably pay at least for shipping.
If the kernel crashed, it might be worth a try to wait a couple days until the battery runs out. Maybe you even have a Kernel Panic. It's just odd that the screen stays completely black. Wait at least 5 or 6 days. Then charge it, to see if anything turns on.
I am not rooted, all is stock. I spent like 2 hours with Google support chat and nothing helped. We tried to reach bootloader, recovery, changed cables for charging. Nothing helped.
I will send it for a repair through some forwarding company. Thank you for the tip!
I am just so disappointed. Had Oneplus 8 Pro before Pixel and this phone survived lot more than this Pixel. I think there must be some critical bug or something.
OPOmaniac said:
I am not rooted, all is stock. I spent like 2 hours with Google support chat and nothing helped. We tried to reach bootloader, recovery, changed cables for charging. Nothing helped.
I will send it for a repair through some forwarding company. Thank you for the tip!
I am just so disappointed. Had Oneplus 8 Pro before Pixel and this phone survived lot more than this Pixel. I think there must be some critical bug or something.
Click to expand...
Click to collapse
Looks like the critical bug, is the user ....
Never heard of an app, killing a whole device.
comediiian said:
Looks like the critical bug, is the user ....
Never heard of an app, killing a whole device.
Click to expand...
Click to collapse
Well there must be some then. Its this last port: https://www.celsoazevedo.com/files/android/google-camera/dev-MWP/ .
OPOmaniac said:
Well there must be some then. Its this last port: https://www.celsoazevedo.com/files/android/google-camera/dev-MWP/ .
Click to expand...
Click to collapse
Works fine here. I'm using it since release
OPOmaniac said:
Well there must be some then. Its this last port: https://www.celsoazevedo.com/files/android/google-camera/dev-MWP/ .
Click to expand...
Click to collapse
Please don't blame this gcam mod... It works perfectly and cannot "kill" a P6Pro.
It's either a bad luck or a bad usage.
So, I have some news.
It was not working for like 3 hours. I thought ok let's try to kill battery faster by putting it on the heater. I left it there for like 15 minutes. It got pretty hot and then I tried again boot to bootloader by volume down and power. On the third attempt it worked!! My phone is back again. I'm still not sure what happened, but as I said, it happened once I clicked that dev settings in Gcam. I know it works for others without an issue.
Congratulations! Thank god you didn't put it in a microwave oven - SCNR
OPOmaniac said:
So, I have some news.
It was not working for like 3 hours. I thought ok let's try to kill battery faster by putting it on the heater. I left it there for like 15 minutes. It got pretty hot and then I tried again boot to bootloader by volume down and power. On the third attempt it worked!! My phone is back again. I'm still not sure what happened, but as I said, it happened once I clicked that dev settings in Gcam. I know it works for others without an issue.
Click to expand...
Click to collapse
in no way you will drain your battery faster by putting it on a heater. HOWEVER you'll certainly harm the li-ion cell and definitely reduce its max capacity by doing so.
Lithium cells DRAIN faster when cold, not when hot. That's why ebikes are useless in winter or cold countries
Thibale said:
in no way you will drain your battery faster by putting it on a heater. HOWEVER you'll certainly harm the li-ion cell and definitely reduce its max capacity by doing so.
Lithium cells DRAIN faster when cold, not when hot. That's why ebikes are useless in winter or cold countries
Click to expand...
Click to collapse
Well true, I didn't know that. You think it can have big impact now on my battery since It overheated ? I had this message on display once I finally turned it on.
OPOmaniac said:
Well true, I didn't know that. You think it can have big impact now on my battery since It overheated ? I had this message on display once I finally turned it on.
Click to expand...
Click to collapse
It's hard to mesure the exact impact on your battery... Probably you've lost some mAh of max capacity, maybe none.
Just enjoy it now but keep in mind heat is the enemy of li ion cells, a well as over charge/discharge.
OPOmaniac said:
Well true, I didn't know that. You think it can have big impact now on my battery since It overheated ? I had this message on display once I finally turned it on.
Click to expand...
Click to collapse
You need to calm down before messing with things you don't fully understand.
P6P is my fourth Pixel phone. All 4 purchased at release.
My experience up to this point is that the phone as a offering has stability issues until the 3rd month of OTAs.
I dont really mod to heavily until the new year.
I had the same issue several days ago.
The screen went black and the phone won't vibrate when long pressing power bottom.
But actually I had WIFI hotspot turned on, and the hotspot was still accessible.
So I depress the power bottom for about 1 minutes and the phone just rebooted fine.
I had the exact same thing happen to mine. Except mine randomly rebooted about ten times over a few hours, then finally died.
Came back from the dead about an hour later.
By the way, there's quite a few peopel having random reboot issues. Seems like it's probably all connected to the black screen and temporarily dead scenarios.
The only people that have reached a solution are people that had the device replaced.
I'm going to be sending mine back. I think everyone else should as well - maybe it'll wake Google up to realizing they have a pretty major issue.
Why does my Pixel 6 Pro keep randomly rebooting? - Google Pixel Community
Pardon my confusion but what is the point of the gcam mod on a P6P?
1. I thought it was non-Pixel phones that benefit from modded gcam apps.
2. If the P6P has the best camera, what is being done to the gcam app to make it better or different to then reinstall on a P6P?