Develop Bugs

My now pitiful experience with the M8

I love this phone. It's sexy, fast, and did I say sexy? But I'm on my second one now. The first had five stuck pixels and the top was pealing off. This one has none of that, but the touch screen is bugged. If I touch the backspace key on the Google Keyboard, I'll hit P somehow then it will select something random on the screen. If I'm scrolling through the homescreen, an app will open out of nowhere. If I press the back button, it will register it as a slide all the way up the screen and open Google now. I don't know if this is software, but so far it looks like I'm going to have to get another M8. If that one has problems, I'm going to the S5, no matter how ugly and bloatware ridden it is. I can't believe I've gotten two lemons in a row.
On that note, does T-Mobile offer replacements 14 days after getting the replacement, or is it only 14 days after getting the original device? I unlocked the bootloader so I don't want to send it in to HTC.

Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here

Mr Hofs said:
Get that info from your carrier. Go within these 14 days to a tmobile shop or just call them.
We are not tmobile here
Click to expand...
Click to collapse
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.

Gatortribe said:
I realize that, I was just seeing if somebody may have had a similar experience, and hoping this was a bug I'm experiencing now, like how my old GNex couldn't detect corners of the screen.
Click to expand...
Click to collapse
I had the phantom in the keyboard after installing insert coin 2.10 but after updating to 2.3.2 its all good, now the only thing that pisses me off is the whelp message on firewater s off lol :good::good:

Sometimes it makes me happy to live in "technology backwards Australia" (relatively). A year and a bit ago, my 1 year old son thought my HTC ONE X would look better in a bucket of water, maybe he was trying to make a boat.. It had been around 6 months since I had it, I don't get "insurance", IMHO, a scam for most cases over here. Drying it out with silca + rice, I got it going again except it wouldn't read the SIM card. I took it in one of the local carrier shops (Vodafone), we're discussing the possible costs, and she sees my "very colourful" ViperROM, naturally no Vodafone look or apps (LOL).
The girl says it will be "a cost involved" if I want HTC to examine + repair and/or replace phone yada yada. Memory says she said it was $50 to get HTC to look at the phone to let me know if it was repairable etc.. So, I say thanks, go home, look for Vodafone RUU. Go back to stock, go to the other shop, I talk about the phone not working, playing dumb. The attendant guy says "Ok, let see what I can do for you". He goes to a cupboard, finds a refurbished HTC ONE X, and swaps it over on the spot.. Yay for people who don't "dig deeper", as all the phone stuff was less than a day old, that kinda looks suss, unless factory reset would make the files have similar timestamps etc..
But meh, I got a new phone replacement basically, well I didn't have the POGO pins working so my cheap ebay powered case wasn't worth getting extra time, but that was ok, ROM improvements plus my own 10plus hours a day helping out some ROM + kernel devs suss out the battery, we were getting a "pretty good" daily use per charge as opposed to the start, plus I owned 2 or 3 Nexus 7s by then... heh.
And it was somewhat mind blowing walking past the phone shops with the wife+ kids seeing the M8 on release day, no "fanfare" or trying to show off the M8 as a great flagship, it was on display next to an iPhone 4 and a Note (2 or 3).. And then the S5 on it's release did get the little bit of extra 'showing off', but overall, to most ignorant people (non insult), they were just other phones there, well besides how most people know someone or have had a galaxy themselves so therefore may be drawn to that.
And I spent a bit of time at the carrier shops recently as my wife (plus myself) were able to get a new phone, which my wife did, I mainly was inquiring about cheaper or better plans of similar cost since I was happy with my G2. I get a date personally that I have to wait to get a new plan as Vodafone want to intice people to get new phones so they can finish their plans earlier than 'just' getting out of contract to another sim plan.
True to Murphey's law, my G2 got hosed that night, HAHA. Had one 'big death' like that, did the stuff needed to reload the phone with a tot file etc, but the EFS partiton was truly hosed. Baseband, simcard, wifi was truly dead on stock JB, Kitkat and various custom roms I installed that night. Next day, M8 baby!

I got a perfect unit.
Sent from my HTC One_M8 using Tapatalk

[Q] Backlight dead?

Hi,
I just get a e-980.
With no special reason, the screen stop working, I realized under the sunlight, that my LCD still working, but I have no more backlight.
I can barely see white color shapes.
Is it a ''normal'' issue with those phones?
- I've opened it, clean contacts from ribbon cables. - didn't work
- I've done a complete stock reflash with LgFlashTool - didn't work
If you guys have no clue, I'm scared that I'm dealing with a brick, and get back my old reliable desireZ
thank you

Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center

vivebatu said:
Guess first thing to do in such a situation is to check if there is some obvious glitch- maybe brightness turned down to zero, phone not waking up die to some mod etc.. If does not work, then next is factory reset.. Next is a tot flash and then visit to the service center
Click to expand...
Click to collapse
yep. All done.
Like I said, I can receive calls/txt. I ear the unlock sound, etc. I can see LCD ON under bright sunlight.
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
Maybe some body here can sell me a functional LCD with broken digitizer??, mine is brand new.
I just dont want to dump more money in it, since the HTC is working strong, even for a 4 yo device
I'll try with LG warranty service, but it was a final sale

Exactly same issue with me too
I bought my LG OPTIMUS G PRO a few days back refurbished, it worked flawlessly for around a week. A few days ago its screen went blank even though it was possible to use screen blank like answering calls etc, i thought humidity has affected it and buried it in rice for one day and it worked again but after 2 days it again went blank and this time burying it didn't help. I am without luck now and looking for some workaround. Please someone help us if anyone knows how to fix it?
Awaiting eagerly for some suggestions.:crying:

Mmm seem to be a LG problem...
Event on optimus G forums people seems to have this trouble.
You just remind me something, went the screen go off, it was 90% rel humidity here, good point.
I tried to put it under high heat and the freezer. no luck.
All I want to know it's if it's the main board problem or screen.
Last time with LG pos, my brother had the LG 3D, wow, pos as well, nexus aren't the best phone as well.
HTC ftw, but the latest models are so no-user friendly on the hardware, seems like they try to copy apple.
My moto milestone 500mhz (2009) still working better than this, lol.

If you don't have a warranty, I'd open it up then clean and reseat the screen dongle connector.

This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app

bigdaddytrayn said:
This happened to my optimus g. Suddenly the screen went dark. I opened it up reseated everything and it didn't help. Thinking of buying a mee lcd when I find one cheap enough
Sent from my LG-E980 using XDA Free mobile app
Click to expand...
Click to collapse
yeah, but how you'll be sure that problem wont came back in a year?
The last time I heard about backlight stop working/burn, it was on compaq laptop with pentiumII processor.
1 1/2 year old phone, that's not normal.
any way, I put the phone in a bag of rice for the night, powered up, and the back light came on for 3 seconds.
-- 5 days and still have NO supports from LG.

This is just a thought. I had something similar happen in one of two ways, either the screen turning all red or dark. It was an issue with a night reading program, Twilight. After I managed to turn that off the problem went away.
If you have programs like Lux or Twilight running or anything that can control the screen try and turn them off.

Update.
I didn't touch the phone for days, leaving the battery out. Then I put it back just to be ready to retry a clean flash.
Screen all black.
I had something to do, I leave it on my desk for few hours, and when I came back to play with it, the screen light up. It's been a day , no issue, but some times the screen flicker.
It will probably let me down soon.
Strange issue : the home button led light doesn't work anymore.
Is it because I flashed the telcel stock rom on the e980 at&t?

DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it

IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.

oVeRdOsE. said:
Right now, I'm just thinking to throw it in the garbage, a 250$us phone that worked 2 days !!! Wow, people told me to never touch LG, I start to believe them.
(
Click to expand...
Click to collapse
I see a lot of people try to blame manufacturer for the issues of their phone. LG, HTC, Samsung, Apple.
Remember, they all offer one year warranty. So if your phone is still under warranty, go RMA. I already got two HTC and one Samsung exchanged.
If your phone is not under warranty, did you buy it used ? Then you should blame the previous owner or yourself. Why did this happen to your phone ONLY while ten's of thousands of users here are fine?Did you do something that may cause the issue?
This is not personal. I just try to say something fair when I see people said "Never touch LG/Samsung/HTC.."
It won't help your phone come back. And it did mislead other users

ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
Click to expand...
Click to collapse
It doesn't sound like they told you to "go screw yourself" exactly. It actually makes quite a bit of sense that a manufacturer would want all of a faulty device to arrive rather than that their customer just send them the parts they assessed as faulty. If they had to send you a new device, they would probably want the old one intact.

oVeRdOsE. said:
DOES SOMEONE know HOW to get service FROM THIS company????
- 3 email
- 2 calls
- 2 chats
They just don't care, the moment I said that I bought this phone to the US and use it on a Canada carrier (Rogers / At&T , dont need to unlock the phone! ) , they flush me .
WTF???????????
Seriously people, don't deal with them.
So far, what I learn is that more this device is getting old ( wtf? a year or so isn't old) they have observed this issue.
Be careful pals, don't over use it
Click to expand...
Click to collapse
I called LG to exchange my Nexus 4 earlier this year. I call only once and they give me a shipping address( HTC also give address when I called ), asking to ship within 10 days or so .
They did NOT ask the carrier of my Nexus 4.( T-Mobile if you want to know ). They just check Imei and verified that the phone was under warranty.
I did not send the phone back to LG in the end. Someone bought it from me. The Nexus 4 has light yellow tint on display but hardly noticeable. The buyer don't care..
My point is, OP, I guess you did not told us that your phone might not be under warranty
---------- Post added at 01:16 PM ---------- Previous post was at 01:06 PM ----------
ivoh95 said:
IF you buy a LG product, do not expect customer support. My e980 had a failed battery at 10months, LG basically told me to go screw my self. (Wanted me to pay to ship the phone, which would cost more then a new battery, and why do they need the phone when the battery is faulty, i gave up, bought myself a new battery, and have been good since. ) other then that, i like their hardware, ive had a G2X and now the G pro.
Click to expand...
Click to collapse
Asking you to shipping back to factory is Exactly what is called customer service.
All manufacturers do so!
They need to run full software and hardware check on your device, making sure that all parts are working when they return the phone to you.
You might care a few bucks shipping cost . But truth is that maybe battery was not just the faulty part. Something else MIGHT go wrong as well. They need to find out once you call in for RMA.
It is YOU don't know what customer service is, Not them.

G5 Worth the upgrade??

Hey everyone!,
Im thinking of moving up to a G5 within the next month or 2 because the G3 has caused me way to many problems for me.
Let me list out what faults I have found with my G3
_____________________________________________________________________________
- Wifi going off even when im near the router or probably a room or 2 away from it.
- Random bootloops
- Earphone jack problems <-- There are solutions out there but they haven't fixed it at all for me.
- Editing the Build.Prop on the headphones section but that didn't work either. (Back buttons stopped working lol)
_____________________________________________________________________________
These problems that im having to deal with everyday especially with the earphone jack problem when i'm at the gym It will constantly skip tracks, pauses tracks and opens google voice search. I even went to a phone repair shop and they can't fix it and told me to tell the manufacture to get a replacement even though i don't have no warranty on this device.
It's kinda getting to a point where I just don't want nothing to do with the phone anymore. I even went onto another rom to fix the problem but that doesn't do nothing at all.
So. What do you guys think G5 or Another phone?

HunterTubeHD said:
Hey everyone!,
Im thinking of moving up to a G5 within the next month or 2 because the G3 has caused me way to many problems for me.
Let me list out what faults I have found with my G3
_____________________________________________________________________________
- Wifi going off even when im near the router or probably a room or 2 away from it.
- Random bootloops
- Earphone jack problems <-- There are solutions out there but they haven't fixed it at all for me.
- Editing the Build.Prop on the headphones section but that didn't work either. (Back buttons stopped working lol)
_____________________________________________________________________________
These problems that im having to deal with everyday especially with the earphone jack problem when i'm at the gym It will constantly skip tracks, pauses tracks and opens google voice search. I even went to a phone repair shop and they can't fix it and told me to tell the manufacture to get a replacement even though i don't have no warranty on this device.
It's kinda getting to a point where I just don't want nothing to do with the phone anymore. I even went onto another rom to fix the problem but that doesn't do nothing at all.
So. What do you guys think G5 or Another phone?
Click to expand...
Click to collapse
I don't think its worth the upgrade. I was able to fix the earphone jack problems by going into the Google app and disabling things.
I get random bootlooop when I overuse the phone and its at low charge( when it overheats and is at 15% or less battery)

I have literally disabled everything that triggers the voice search but yet still it changes music and pauses music all the time. I'm not too sure yet. Thanks for the tip though

sounds like your g3 is dying
just replace it, or get a g4. you shouldn't have those types of issues you discuss. they seem hardware related.

I have both G3 and G5 and to be honest, it the G5 isn't a great phone imo. The g3 runs better for me and the G5 I have had issues with the camera (telephoto one). The fingerprint sensor 9/10 times doesn't register correctly. It isn't worth upgrading to imo. The G5 made me realize that LG isn't a brand I'll consider for phones in the future, unless their quality goes way up. Go with OnePlus 3T, or wait for OnePlus 4 to come (here soon). Quality phones on the cheap with good community developer support.
As per the headphone issues, you can buy the headphone jack piece online. It's super easy to replace and the part is cheap. I wouldn't give up on your G3, very easy to replace parts on this device.

vincentanzalone said:
I have both G3 and G5 and to be honest, it the G5 isn't a great phone imo. The g3 runs better for me and the G5 I have had issues with the camera (telephoto one). The fingerprint sensor 9/10 times doesn't register correctly. It isn't worth upgrading to imo. The G5 made me realize that LG isn't a brand I'll consider for phones in the future, unless their quality goes way up. Go with OnePlus 3T, or wait for OnePlus 4 to come (here soon). Quality phones on the cheap with good community developer support.
As per the headphone issues, you can buy the headphone jack piece online. It's super easy to replace and the part is cheap. I wouldn't give up on your G3, very easy to replace parts on this device.
Click to expand...
Click to collapse
Thats the only thing within the space of 7 months it has already started to break down on me. But I've bought the G4 now but what I'll do is try to repair the earphone jack and see what i could do with the wifi problem. The G4 is coming tomorrow (Wednesday) but if this phone goes the same way as the g3 I'll most likely not go with LG phones again, I mean don't get me wrong the phone and camera is just outstanding to me but there is too many problems especially with it's famous bootloop that hasn't been fixed by lg even they admitted its a hardware fault.

resinis said:
sounds like your g3 is dying
just replace it, or get a g4. you shouldn't have those types of issues you discuss. they seem hardware related.
Click to expand...
Click to collapse
Yep! I managed to get a g4 now like i said before if this phone messes up on me (Touch wood it doesn't! aha) then I'll just go to another phone... and the earphone jack is easily replaceable so i may just get it repaired and see if i can get the wifi repaired there has to be a way to get it fixed.

IMEI Printed On Device

Does anyone else have their IMEI actually printed on the back of the device? I'm not talking about the sticker than you can peel off, but printed directly under the LG emblem? I've go through several devices a year, and have never seen this before. I'm wondering if I got a bunk device, because I've had all kinds of issues with the phone since I picked it up this past weekend. I got a T-Mobile version through JOD. The issues I've had are bluetooth and wifi connectivity issues. Both go on and off randomly through the day. My bluetooth took awhile to set up in the car, and sometimes it will connect the media, but not the actual phone (if that makes sense). Also, I've been having some crazy lag. Camera takes about 5 seconds to open, and certain apps like YouTube and Google Play Music take about 5-7 seconds to open as well.
Any advice is appreciated.

They all have the Imei printed on them
Not sure what that has to do with any of your issues though

Oh okay. Good to know. I thought I somehow received a test or early release device somehow.

Moostafa29 said:
Does anyone else have their IMEI actually printed on the back of the device? I'm not talking about the sticker than you can peel off, but printed directly under the LG emblem? I've go through several devices a year, and have never seen this before. I'm wondering if I got a bunk device, because I've had all kinds of issues with the phone since I picked it up this past weekend. I got a T-Mobile version through JOD. The issues I've had are bluetooth and wifi connectivity issues. Both go on and off randomly through the day. My bluetooth took awhile to set up in the car, and sometimes it will connect the media, but not the actual phone (if that makes sense). Also, I've been having some crazy lag. Camera takes about 5 seconds to open, and certain apps like YouTube and Google Play Music take about 5-7 seconds to open as well.
Any advice is appreciated.
Click to expand...
Click to collapse
my T-Mobile G7 (via JOD) has the IMEI on the back (printed) but my phone is running great. I've had no issues and quite enjoy it. I jumped from an S9 and couldn't be happier. Not that the S9 is a bad phone, I'm actually just digging this LG phone more which is surprising.
Have you tried to factory reset the phone? if so and it still gives you issues, take it back to T-Mobile as a defective unit and get another one.

co.ag.2005 said:
my T-Mobile G7 (via JOD) has the IMEI on the back (printed) but my phone is running great. I've had no issues and quite enjoy it. I jumped from an S9 and couldn't be happier. Not that the S9 is a bad phone, I'm actually just digging this LG phone more which is surprising.
Have you tried to factory reset the phone? if so and it still gives you issues, take it back to T-Mobile as a defective unit and get another one.
Click to expand...
Click to collapse
I also did a JOD upgrade from the S9 and agree it is a good phone. Just wanted see what to G7 had to offer although I was hesitant after several issues with 2 V30's. So far I'm liking it. Worse case scenario is if it makes me mad, I can always JOD back to the S9 or S9+.
I also couldn't really just the color. I got the Raspberry Rose. And an FYI, the S9 also has the IMEI printed on the back in the same place as the G7, it's just harder to see because of the darker color of those phones.

truckerdewd said:
I also did a JOD upgrade from the S9 and agree it is a good phone. Just wanted see what to G7 had to offer although I was hesitant after several issues with 2 V30's. So far I'm liking it. Worse case scenario is if it makes me mad, I can always JOD back to the S9 or S9+.
I also couldn't really just the color. I got the Raspberry Rose. And an FYI, the S9 also has the IMEI printed on the back in the same place as the G7, it's just harder to see because of the darker color of those phones.
Click to expand...
Click to collapse
yeah, my local store only had the raspberry rose but I wanted silver. So the store manager waived overnight shipping for me and I got it the next day via shipping. Same here, if I decide I don't want it longer than 30 days, I can go back to a S9... but so far I don't see that happening unless something major crops up.

I was coming from a S9+, and it was the 1st Sammy phone I've had that was actually smooth, and had great RAM management. The G7 I got a few days ago was a bit of a let down. I did 2 factory resets hoping it would help, and it didn't. I really want to give this phone a try, so I just went to T-Mobile to swap for another unit. Hoping this one performs better.

Moostafa29 said:
I was coming from a S9+, and it was the 1st Sammy phone I've had that was actually smooth, and had great RAM management. The G7 I got a few days ago was a bit of a let down. I did 2 factory resets hoping it would help, and it didn't. I really want to give this phone a try, so I just went to T-Mobile to swap for another unit. Hoping this one performs better.
Click to expand...
Click to collapse
It should. Mine runs great. Even better than the v30+ I have.

New one is MUUUUUCH better. Feels "right" now.

My camera opens a little slower with AI on, but not with it off. The only issue I've had is the light bleed at the bottom of the screen.
Sent from my LM-G710 using Tapatalk

there are some issues opening apps, especially the LG apps like messaging. this will likely be ironed out in the coming updates, but i have noticed them. this phone tends to act more like a SD835 rather than an SD845.
every manufacturer is rushing to market these days. the past few phones i've tried have all had lots of bugs. my s9+ had so many that i had to return it. give it time. eventually LG has to give us an update, although i'm already frustrated that it's the middle of the month and i'm still on May security patch.

Mine had a sticker.

Dexter145 said:
Mine had a sticker.
Click to expand...
Click to collapse
Yes there is a sticker that can be removed but look lower on the back below the LG logo you will see it printed on the back. It's really small.

General Well my Pixel 6 Pro died after 2 weeks

I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.

Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).

Velrix said:
I woke up Sunday to essentially a brick, Saturday I went to sleep, plugged the phone in as normal and didnt think anything else about it. I woke up Sunday however and my phone would not get a wireless connection, Bluetooth was dead and the cellular connection constantly came and went.
I assumed maybe it got a software update or something else that killed it so I initially did a factory reset which did not fix it. The Wi-Fi and Bluetooth mac address showed up as "unavailable". I proceeded to use Googles flash tool through chrome and reflash the device which again did not fix it. The last hailmary was a fastboot flash of the firmware which again did not fix it. To me it looks like the modem just completely took a ****.
One thing leading up to this I noticed was my cellular connection would occasionally stop working with a exclamation symbol, my Wi-Fi would occasionally stop working as well but always came back. I chopped that up to software issues or something else as it was never a big problem. If this happens be cognitive that its very possible that modem is dying.
I have submitted an RMA with advanced replacement as the 3rd party partner does not have any parts inventory yet. Hopefully this is just a fluke and not a larger issue.
Click to expand...
Click to collapse
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.

Morgrain said:
Damn, man. I feel sorry for you. Hopefully you get a replacement device rather quickly.
Just for curiositie’s sake
- did you bootloader unlock/ root and modify anything?
- in what kind of climate do you live? High humidity? Hot outside? Ever left your phone baking in the sun?
- Or maybe the opposite? Very cold? You used the phone outside a lot? Maybe it's a hardware design problem.
- Did you ever drop it? Maybe it's just the physical connector from the connectivity module to the motherboard that is lose, might be a design problem and could happen to anyone.
Click to expand...
Click to collapse
Not unlocked, its been in a case 100% of the time since I have had it and hasn't really been "dropped" on anything other than my bed. I'm in SC/USA so its not exactly the hottest or coldest of environments so pretty average same for humidity.

roirraW edor ehT said:
Oh my....I'm really sorry to hear this - I hope it's not a common issue either. Good luck on your RMA - make sure they send you a brand new one, and not refurbished (unless it doesn't bother you).
Click to expand...
Click to collapse
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.

That sucks. Hope it all goes smoothly

Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
Click to expand...
Click to collapse
I hear ya. We look forward to your report.

Velrix said:
It better be new, I paid for the advance replacement (hold on card) until I send the other in. It should be here tomorrow.
Click to expand...
Click to collapse
Bummer, but they owe you a new one and then some!

Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.

miravision said:
Are you extensively on 5G? Or use GPS navigation apps while driving around in the hot sun?
Since the Samsung 5G modem isn't on the 5nm SOC die maybe it has less tolerance to heat.
Click to expand...
Click to collapse
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.

Velrix said:
Almost 100% on 5G/Wifi and use GPS daily with AA and insurance tracking. If the phone cant handle normal use that would be a hardware flaw. It looks like a few of these have been reported on Reddit as well so hopefully the new one does not exhibit the same behavior in a few weeks.
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Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.

Morgrain said:
Big uff, that does sound like a hardware flaw. I have no 5G in my area, so I'm not too happy to find a dead device couple month later down the road, when doing holiday or so
What is "normal" 5G/GPS daily use for you? How long is the phone running nonstop? Can you give us a number? Did you ever check how hot it got? According to your statement, you seem to use it as navigation - where have you placed your phone? Did the sun shine on it constantly, or was it down below the windshield where your fitting/instruments/buttons reside? Can you give us an ambient temperature of your area when you used the device?
According to many reports, the phone is already getting quite toasty when doing 5G+Navigation, so maybe a couple hours straight sunshine & that toastiness were just a tad to overkill for it's hardware.
And jea I totally agree, a device dying in 2 weeks because you used it, even extensively, is unacceptable. Maybe if you drive it nonstop with full 5G/GPS madness it is allowed to die after a year, but certainly not in less than a month.
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Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.

Velrix said:
Normal for me is to work in the morning and home in the afternoon roughly 30-35 mins drive with the phone plugged in sitting either in the cupholder or cubby so never really in direct sunlight. I never really noticed it hot to any extent and I don't game on it either so. What I mean as non stop is its constantly on wifi or 5g as we are plastered in this area.
I can say in the morning it felt a little warm when it did die but it wasn't anything completely abnormal. It felt roughly as it would charging.
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Well it doesn't sound like any sort of extreme use case, so the phone definitely mustn't die in that scenario.

Just to gauge the customer care response times, have they given you an ETA?

miravision said:
Just to gauge the customer care response times, have they given you an ETA?
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45 mins or so waiting in chat, they shot an email over to me pretty quick but still no shipment notification. It is supposed to be landed tomorrow or the 17th.

Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com

miravision said:
Do let us know if the one you receive is brand new or refurbished since the thread below discusses Google replacing brand new with refurbished units
Google is sending REFURBISHED replacements
Have the Pixel 6 Pro here, noticed that when I open the camera sometimes it will just freeze up and reboot. Does this about 10 times a day. I tried reflashing the FULL OTA and Factory Images to no avail thinking it was software. So after two...
forum.xda-developers.com
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I did advance replacement which means they are shipping a new phone. If had sent it in I am sure they could have easily done that but we shall see.