All
Dunno what happened, had it for a day and used after initial 14 hour charge then plugged it in when it got to 1% charge.
Hasn't worked since, will not turn on under charge. It is dead.
Can't even get the IMEI number or serial number to see if it's a known issue among us.....
On the btm of the box is 17th Nov so I guess this is inital stock.
It's being replaced next week.
Dave
Sorry to hear that. Always hearing all sorts of things when it comes to early adopters of any new handset device. I'm sure it's just something fault with the unit you got.
Hope you get your replacement soon!
It will be another week as I work away from home
Ah well, lets see what the next one is like!
Related
The past 2 days i have woke up to find my phone has turned itself off in the night despite being fully charged. Also today on a few occasions my phone has switched itself off and keeps randomly freezing. It is a Tmobile handet from the initial release on the 26th march. has anyone else had any of these problems?
Maybe get it replaced ...
Try uninstalling any apps to see if it related to a app you've added. My T-Mobile desire (arrived on 26th as well) has been terrific.
mine had been terrific until the past couple of days. I removed the most recently added apps earlier and am waiting to see if this has sorted the problem.
chris.semple said:
The past 2 days i have woke up to find my phone has turned itself off in the night despite being fully charged. Also today on a few occasions my phone has switched itself off and keeps randomly freezing. It is a Tmobile handet from the initial release on the 26th march. has anyone else had any of these problems?
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Yeh, had it! Replace it! I got my replacement today!
I had battery problems and scree problems!
Just get it replaced ASAP
Il see if it happens again. coul be an app issue. there doesnt appear to be any problem with the screen like you say jsut a software issue, but we shall see
chris.semple said:
The past 2 days i have woke up to find my phone has turned itself off in the night despite being fully charged. Also today on a few occasions my phone has switched itself off and keeps randomly freezing. It is a Tmobile handet from the initial release on the 26th march. has anyone else had any of these problems?
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Click to collapse
I just got a replacement phone today from t-mobile. my phone was from the original batch received on the saturday 27th. the first few days no problem wotso eva (not including the pink tint on gmail app, htc website etc.. I wasnt bother about that) then the phone reset itself off, thought it was weird but didn't take any notice of it, till it happen another 2 more times. than when I make a call the screen would turn off for standby mode, once I press the red call button, this was annoying because i wanted to use the keypad. it took me a few press on the screen or pressing the power button a few times to turn the screen back on. maybe this was software problem but I decided to get a replacement as Im still in the 7 days cooling period. take advantage of their 7days as once u pass it and your problem still occur they will have to fix it rather than swapping u for a new one. btw if you received your phone on the 27th march, today is the last day of the 7days cooling period.
this is how t-mobile 7days cooling period work. I wrote this in another forum b4.
just a useful info, just rang t-mobile regarding on their warrenty, and was inform of their 7days cooling period:
if you experience any fault, problem or don't like the phone you can get a straight replacement or exchange.
these 7 days period start from the next day when you received your phone and are working days! and does not includes weekend or public holidays
e.g, received phone on saturday 27tth march, 7days period start on tuesday as they would count monday (working day) as you received it, since we have good fri and bank holiday monday those days are not included. therefore 7 days period end at the END of business day on thursday 8th april.
heres a time line and a brief explantion of things
aug 14th 2010 got brand new and first evo
sept 10th took phone back in to show it had a problem charging, they offered me a brand new replacement but i had to wait about 3 weeks to get one. the charg issue is due to all evos not trickle charging, apparently this is not defective its just how phones are made now
early october 2010 new phone finaly shows up, and has worked great until:
june 29 i discovered my phone wouldnt always charge via usb charge port, sprint tech says this is a known issue and they will replace it for free but they are out of stock, say it will be a few days and they will call me
july 21 i call them and asked why i havent heard from them they said they should have called, they said they did, i said check my call logs they said fine, we didnt call you. they said my refub was in
july 23 i show up to get phone and on the way home i notice the camera has a big yellow spot in the middle of the lcd and it shows up in all my pics and vids so i:
july 23 went back to get anther replacement and they said they would replace it again, but they are on back order again,
july 27the my replacement is in. but i cant makd the trip today
july 28 i make the trip and get my replacement again, later in the day i notice my replacment phone is answering calls on speaker phone. later in the night i decided to find out why.
well it looks like it may have something to do with a bad usb port again and it thinking it is docked
i rebooted a few times and i noticed that the car panel was opening on its own, well i went to settings and disabled this from auto startup and even though car panel isnt auto running now that i can see it still answers my phone in speaker phone.
also i put it on the charger over night and it didnt charge.
in summary, its been almost a month a 2 refurbs later and i am still trying to get a phone that works
i am the guy who asked about a month ago about how i would like to know how to negotiate for a evo 3d, well here i am not getting what i would even consider a fair shake, let alone a awesome one.
so what do folks think my options are?
is getting a evo3d an option? what about a NEW evo, not a refurb.
should i continue to deal with the sprint store, i know its not their fault but this is a 35minute drive one way to go fetch all these broken phones, or should i contact sprint customer support via telephone?
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
Having said that, I feel like I've seen fixes for the car dock thing . . . but that may require rooting, and after this many replacements I'm sure you're on GB and would have to wait until a root method is developed. (It might come as early as tonight, but it also might never happen.)
My advice is to call Sprint and bug them until they send you a NEW phone. I'm not saying it will be an easy call to get through, but it might go smoothly if you have this history.
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Yep exactly. The same thing happened to me last year. I went through 6 refurbs, all had different problems. Refurbs are horrible, they are never fixed correctly, and if the phone had multiple issues, they will usually only fix one, leaving the other things still broken.
Call sprint, talk to Account Services. Tell them you will cancel your plan if they dont send you out a NEW phone. Tell them you are tired of going into the store every day for another problem with the phone. Also tell them that if they want to keep giving you refurbs, you will keep returning them until you get a perfect phone, whic is stupid for them because it would just be way cheaper to just give you a brand new one.
Mines had the same usb problem, I got a brand new evo on the spot and I was in and out in 30mins.(saw the rep pull out an evo box and took out the phone in the original factory plastic, no refurb)
They're not going to budge on the evo 3d, You can ask for a nexus S since its the next compareable phone to the evo.
potna, I feel your pain. The joke in my shop it that "does it work?" isn't in the refurb checklist before sending them out. I personally have gone through 5 refurbs for one customer over a two week period because every refurb was defective. The District S&R Supervisor ended up BUYING the customer a new Evo. It's gotten to the point that this "swap up" program that offers a Nexus or Shift seems to be the solution. Granted, fixing the Evo's right the first time would have been my choice but I don't make policy.
My suggestion is to either take the Nexus/Shift swap or when you go back to the store have the service manager contact regional to get authorization for a new Evo. This will be much easier than dealing with the red tape that Customer Service will put you through.
This is kind of a rant and inquiry all in one lol. sooo it seems that every samsung phone i get i end up needing to replace the charging port. 3 vibrants and now the S3 i have never had any problems getting the vib fixed but when i took the S3 to the shop 2 weeks agothe tech said they dont do S3 charging ports. i was surprised. i asked if it was because maybe they dont last long and they cant warranty that often? because they used to tell me the ports on the vib dont last long either but i always said im ok with that.. he said he still wont even touch that because something always goes wrong during that procedure. i thought he just probably doesnt know how to do it and gave me a bs story. so i called another branch of the same company (DrPhonefix btw) and they said yea they fix S3 charging ports. i drop it off on the 21st they said they had to order the part. huh? oh well, no biggie... they say they will call me when its done. the 25th no call, i call them on the 26 and the guy says they are still waiting for the part. now i know for a fact something isnt right. i have ordered charging ports and they dont even take that long, and this is a phone repair shop?!?!. i call 27th not there yet, 28th not there yet, 29th not there yet....hell no i went to the shop today wanting to take my phone because this is just ridiculous. the guy says they replaced the port but it didnt take so they sent it to the headquarters!!!!! ok why wasnt i told that when i called 3days in a row?? the guy knows im vex already hes gettin nervous. i say whats the number to the headquarters? " i dont have it now if you leave your number ill call you with it" WTF i said " you guys F*** it up didnt you?" no its at headquarters. sooo i googled the number for the headquarters while i was still in the shop. the lady was nice, but she says she sees no information on me for that phone. now im cursing. the guy swears he sent it out, then he goes to the back and pretends hes calling HQ. like 5 min later he comes out and says " oh they found it, it was left in a techs drawer under paperwork" he says he will personally go pick it up tomorrow. i actually can not wait to see whats going to happen tomorrow. either they fried my phone or they lost it. i see this going down a few different ways....
1. they are going to tell me they effed up and they give me a new phone <--best situation
2. they are going to try to pass some other phone off as mine.(ill know)<--not so good situation
3. they could have fried my phone to where it wont even come on...now since it has been there for almost 2 weeks the battery is definitely dead, and fortunate enough for them i cant even plug it in to test it if it will come on. but it was working when i brought it in.so maybe they will give me a " sorry sir, we couldnt fix it here is your phone back" and hope i walk out of there with a brick. BUT, i am bringing a freshly charged battery to pop in there to test. <--worst possible devastating catastrophic situation
but anyway, has anyone heard of S3 ports giving problems on repairs? and what you think about drphonefix? ive never had a problem with them before,but this one is a new location
wireless charging
I know this doesn't fix your current situation but wireless charging is an option. I love mine.
I'd have called Samsung or the Carrier and have them deal with the hardware issue. I haven't a LOT of Charging port issues.
I have had my LG G4 VS986 for a little over a month and it started turning itself off and restarting last night, since then it has done this randomly thru out the day, I have even done a factory reset on it and it is still doing it...please any help will be appreciated, for I don't want to go to verizon with it and end up getting a refurbished one as a replacement for a brand new one.
maybe you can flash again android
I don't know what that is...
its when you put the same image (kdz ) android for remplace your android . but if you know nothing about this . is not necessary risky . but a bit complicated
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
R.Suave said:
It's seems to be a common thing unfortunately. It's happening to my week old G4 too :/
Check here, here, and here
If you still have your original box, would you mind checking what month your phone was made in (found on the outside of the box)? I have a feeling this is only happening to phones made around the time it was released. Mine was made in May of 2015
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Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
Nicole L. said:
Mine was manufactured in May 2015 also!!! I took my phone back to Verizon and at first they didn't believe me until it started doing it there... they are sending a replacement for me but I'm a little worried because it's supposed to be a refurbished one...
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man.. :/ but good news about you getting a replacement. I bought mine new, sealed in box from craigslist so i'm trying to figure out what to do :fingers-crossed:
Hi guys,
mine has started to do the same thing. International unlocked not rooted.
Outta nowhere has started to restart itself. BUT, only when display is on. When screen is off had no problems. Right in the moment when i unlock the screen it gets crazy hot and starts with the restarting.
Interesting thing is that i had z-cpu installed the night before and it showed that the cpu is clocked at 1,2 Ghz.
It got slow the last days of usage. After restarting itself till the battery died, i wouldn`t be able to charge it.
The next day i tried again to charge it and there it was, started to charge but with green lines on the display.
I guess that overheating has damaged the display or something.
I am waiting a answer from the repair centre.
The manifacturing date is August btw.
Hey guys, I've had a strange problem with my 5X recently.
Put simply I took it outside my pocket 2 days ago just to discover that it was dead, like completely dead, no boot, no fastboot menu, no recovery mode, no flashing led, nothing! There was some juice in it, it wasn't hot so no apparent reasons to be unresponsive. I've already had the bootloop issue few months ago and had the motherboard replaced under warranty, but that time at least some weak signals like boot attempts or flashing led were present. Btw, it was running stock 8.1 and the motherboard is 7 months old by now.
24 hrs later, surprise, the led started flashing again indicating no battery, so I plugged the cable and... miracle... back on as before. Completely functional as nothing had happened, just one day of vacation basically. I've been using it for the last 24 hrs and it's still working ok.
Now I've to take a decision, so I'd like to hear from you if you've had a similar experience. My 2 yrs warranty expired 2 days ago, on the same day I've had the issue. I made it just in time to reserve the LG customer service, but being during the weekend I couldn't send the phone to anybody. By that time the phone has resurrected, so...
Should I still send it to customer service? Is there any chance they can replace the motherboard that might be starting to become defective (again)? Or is it more likely that it will be delivered to some laboratory on the other side of the world just to find out that as of now it works regularly and it will be sent back to me unchanged? It will be my last chance to take advantage of the warranty, I wouldn't like to have it dead for real in the next days with no warranty coverage.
Btw, died on friday night, resurrected on sunday morning... I'll call it the Nexus Jesus from now on ahah!
you should send it to lg before that happen again like it did with mine before it break complicity and mine was only 1 year old my bad the phone is not available in my country so i had to trow it it was my second time it break it boot but no recovery just fastboot 2 in 6 time so you better take it
nelson92 said:
Hey guys, I've had a strange problem with my 5X recently.
Put simply I took it outside my pocket 2 days ago just to discover that it was dead, like completely dead, no boot, no fastboot menu, no recovery mode, no flashing led, nothing! There was some juice in it, it wasn't hot so no apparent reasons to be unresponsive. I've already had the bootloop issue few months ago and had the motherboard replaced under warranty, but that time at least some weak signals like boot attempts or flashing led were present. Btw, it was running stock 8.1 and the motherboard is 7 months old by now.
24 hrs later, surprise, the led started flashing again indicating no battery, so I plugged the cable and... miracle... back on as before. Completely functional as nothing had happened, just one day of vacation basically. I've been using it for the last 24 hrs and it's still working ok.
Now I've to take a decision, so I'd like to hear from you if you've had a similar experience. My 2 yrs warranty expired 2 days ago, on the same day I've had the issue. I made it just in time to reserve the LG customer service, but being during the weekend I couldn't send the phone to anybody. By that time the phone has resurrected, so...
Should I still send it to customer service? Is there any chance they can replace the motherboard that might be starting to become defective (again)? Or is it more likely that it will be delivered to some laboratory on the other side of the world just to find out that as of now it works regularly and it will be sent back to me unchanged? It will be my last chance to take advantage of the warranty, I wouldn't like to have it dead for real in the next days with no warranty coverage.
Btw, died on friday night, resurrected on sunday morning... I'll call it the Nexus Jesus from now on ahah!
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I had the same symptoms.
At next day the phone died again. Desperately put again the modified kernel but i dont had success. I tried many procedures that i found in this forum but still not work the phone. I can say that the strange is the green screen with the legend "unknown reset" (atteched)
Same, also--but eventually, it just stayed dead. The LG warranty (at least for US) is 30 months from original date of purchase. They pay shipping both ways, but I had to request shipping label on the first repair as it was not emailed to me. Just got mine back after 2nd mb replacement. Hopefully, all will stay working for a least another year.
had the same problem, open it, put out the board, 200°C for 15min, wait till it is cold, put back in. worked for me.