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Recurring 8525 problem since upgrading to WM6 ROM (AT&T version). The phone will freeze completely (clock doesn't advance, screen and buttons and keyboard don't accept input, display freezes at on or off). When restarted by soft reset, the phone will frequently come back up with no GSM. When that happens, sometimes if I remove the battery and leave the phone off for a few hours then GSM will come back and will work for a while and then lock up again.
When it comes back with GSM service all of the network logon info for GPRS, my Wi-Fi networks with their auth info is gone.
Also email accounts are gone from the account picker and can't be re-created with the same names even though they have completely disappeared. I assume the settings are still in the registry but accounts just aren't showing. One account still shows on the Today screen, but isn't in the account picker.
A hard reset "fixes" things for a while. I've experimented with only installing a few of the most necessary 3rd party apps, without finding any "smoking gun" program that's causing problems. I've also re-seated the SIM card multiple times. I'm thinking it might be a hardware problem.
Today I flashed the radio to 1.54 and it has worked for a couple of hours without needing to be reset.
I'd be interested to hear what possible diagnostic paths I should look at before I call AT&T and begin the rigmarole required by tech support. Anyone with a very similar situation?
Thanks in advance.
I'm having the same problem. I was thinking of going to AT&T to get a new SIM, thinking that was the problem. Any solution yet?
-Pete
I started having the same problem with mine last week.
Sometimes it locks up, sometimes it gets stuck at the windows logo durring boot, always displays no gsm rom on boot.
Take a look at the how to unbrick thread. no gsm rom msg is one of the types of brick.
I installed hard spl ( already had it actually ). Flashed os, but it didn't help. Flashed GSM and no gsm msg went away. The phone is still acting strangely.
remember, just because the rom came from your carrier DOESNT mean that it doesnt have problems. Alot of people seem to have problems with upgraded rom versions from their carrier and end up either downgrading to previous rom or flashing cooked roms. try the previous rom or another cooked rom and see if that fixes the problem before blaming the hardware. It will save you a major headache trying to troubleshoot something that is working perfectly....
Please remember to do a bit of reading and hard spl your device before going off and bricking your Hermes. 10 minutes of reading might prevent hours, days or weeks of hair pulling, nail biting insanity to find the answer. Cheers.
hello people,
I have my SVP M3100, original from orange spain - but CID unlock to work with portuguese carrier, now I live and work in Hereford UK, and I use a sim from Three and other from Lebara the three sim is to have net on my pc and the lebara sim is to make low cost international call, and i switch many times the sim's to make calls and to have internet, now i have the same problem that you have, i try to upload the HTC original rom that have IPL. BOOTLOADER, SPLASH SCREENS EXTROM GSM, but lock at 12% I try upload ongly radio rom and the same a think that somekind of hardware problem caused by to many sims switch, if any body have one solution please tell me
Sometimes it locks up, sometimes it gets stuck at the windows logo durring boot, always displays no gsm rom on boot."
Same thing happened to me. Tried to reflash original ATT ROM , Radio Only, OS only. Gonna send it for the repair. Phone is not under warranty anymore hope that the price of repair will be less than price of new phone.
BTW, is there any way to remove Hard SPL from the phone?
how much was the price of repair?
Try changing you radio to a new one. i have had the same problems in the past with different radio roms and rom versions. so i am using radio 1.54.30.10 with pdavet roms and have had no isuue.
Ray_jai said:
how much was the price of repair?
Click to expand...
Click to collapse
Got my phone back fixed. They charged me for shipping only $19
only $19!?
What if I don't have ATT anymore?
do you know?
i had the same issue check for my previous posts i think no GSM is a common error there is method flashing himalaya rom on hermes to erase GSM sector.
if you cant find the link PM me .
i hope it solves your problem.
tracylynnt said:
Recurring 8525 problem since upgrading to WM6 ROM (AT&T version). The phone will freeze completely (clock doesn't advance, screen and buttons and keyboard don't accept input, display freezes at on or off). When restarted by soft reset, the phone will frequently come back up with no GSM. When that happens, sometimes if I remove the battery and leave the phone off for a few hours then GSM will come back and will work for a while and then lock up again.
When it comes back with GSM service all of the network logon info for GPRS, my Wi-Fi networks with their auth info is gone.
Also email accounts are gone from the account picker and can't be re-created with the same names even though they have completely disappeared. I assume the settings are still in the registry but accounts just aren't showing. One account still shows on the Today screen, but isn't in the account picker.
A hard reset "fixes" things for a while. I've experimented with only installing a few of the most necessary 3rd party apps, without finding any "smoking gun" program that's causing problems. I've also re-seated the SIM card multiple times. I'm thinking it might be a hardware problem.
Today I flashed the radio to 1.54 and it has worked for a couple of hours without needing to be reset.
I'd be interested to hear what possible diagnostic paths I should look at before I call AT&T and begin the rigmarole required by tech support. Anyone with a very similar situation?
Thanks in advance.
Click to expand...
Click to collapse
I've got exact the same symtoms. No GSM, network and auth settings gone, opera registration lost etc. It started a few days a go, in the beginning I had a working GSM most of the time, but it became less and less and now it doesn't have service at all anymore.
Currently device information shows:
ROM version: K's Rom v1.21
ROM date: 10/03/07
Radio version: NONE
Protocol version: NONE
Model No.: HERM300
IMEI: <empty>
Does anyone know a permanent solution?
I have the SAME PROBLEM!
I was about to get radio to work 3 days ago, and now the radio says none.
it's like the radio removed itself.
ok this doesn't make sense, I used the hima rom to remove the radio.
and now the radio is back! wtf?
Hm I tried everything but I can't seem to reflash the radio. About every version I try hangs at 0%. Sometimes when I flash from SD card it hangs at arount 10%.
Tried different SPL versions as well
Damn you radio!!!
BTW, I have no idea what they did to my phone there, but after returning from the AT&T Repair center the Call timer was zeroed and Device ID is now different from what it was before in Skyscape software
Any solutions yet? Im having the same issues.
The reason why Active Sync restarts
For many people the Workaround "not a hack or registry at all" does not work is because of a event based notification that runs the program anytime the time changes. Since your phone updates from the cell tower, it updates the time alot even if by mere seconds well this update runs activesync. Get yourself MemMaid
run it in advanced mode then Jump to Databases then select Notification Queue you will see a list of 3 types of Queues; Time Based, Classic Time Based, and Event based. Go to the event based queue, you should see at the end of this list 3 listing for repllog.exe with the active sync icon. Click on them individualy and read what shows up in the window below put a check mark next to the listing that describes the event as "apprunaftertimechange" it is normaly the last one on list
Also make sure there is no repllog.exe listed in any other queue for a time based event. Leave the other instances of repllog.exe since you still want your device to sync when its connected to the computer. Once you select all events that desribe running repllog.exe after a time change or at a certian time and date press the delete button.
This worked for me on my 8125 and the tilt and if i would of figured this out before i had ATT replace my 8525 i probably would of not got the tilt but lol they gave me tilt free cause all the problems i had with 8525.
let me know if this works for you guys that still see activesync running after the fake server WORKAROUND.
This should work
memmaid is not free but i think its free to try and if all you do with it is fix this problem then great or find a way to register it cause it does help has cool tricks and tweaks
Wow, still no real fixes for this problem, bummer
running memmaid work
running memmaid works and fixes the random start of activesync and once the random start of activesync is fixed the device will not lock up because of activesync this not to say if some other program you may have installed locking you up as well
What started out as an effort to get my migrated XV6800 to operate on Verizon's data network has taken a nasty turn for the worse... Here is the long, sordid story, and I would really appreciate help in getting this device back onto the Verizon network.
This was originally a Qwest phone. I unlocked it and flashed it with a Verizon ROM, the file name is _Verizon XV6800_RUU_TITAN_VZW_WWE_3.57.605.1_RS_TITAN_3.37. 75_OM_VZW_ShipFULL. After I did that the customization routines did not run. Frankly, I don't know if they were supposed to or not, but they didn't.
I couldn't get the phone to connect to the Verizon network, even on *228. Eventually I applied a PRL and then I was able to connect to *228, and option #3 got the phone onto the voice network. I used it as my cell phone for two weeks with no issues on the voice network. Still, I wasn't able to get data working.
These are the things I tried while troubleshooting the data issue:
* Loaded the carrier cab from DCD
* Forced a CDMA only connection to download new keys
* Loaded the newest Verizon ROMs I found while at their website (this is the first time I saw customization routines)
* Told Verizon to switch me from pay as you go data to unlimited data (though it looks like they never turned this on)
* Tried activating my PDA with a different Verizon number, and then re-activating it with my original Verizon number
* Did a hard reset
It's those last two steps that screwed me. After I swapped the number off the phone I wasn't able to get it back. I could get to option #3, but it wouldn't let me activate the phone. Their tech support is no help and they are shocked when they look back at my account history and see that I was able to use *228 to get this phone on their network two weeks ago.
I then did a hard reset and got myself all the way back to the point where I was before I manually put the PRL in place. When I dial *228 I get the following: "Your account is not authorized to make calls to this phone number. I you would like to have additional capabilities added to your account please call customer service. Message 4, swich 691". I'm guessing that installing a PRL on the phone will now let me use option #3, because that's what made it work last time. However, I'm looking for instructions since I messed up somewhere in the process last time.
I just tried the following, but I get a recording saying they are unable to activate my phone at this time and then it tried to connect me to a person.
1. Install PRL
2. Install carrier cab
3. Install MMS cab
4. Run *228, #3
I know the person is just going to tell me that they can't help because their system doesn't recognize the ESN.
So what's the verdict, can I expect to get this phone back onto the voice network, will it ever work on the data network? Any help that anyone can offer in resolving this would be greatly appreciated.
Wrong forum? Should this have gone into upgrades?
moved thread by request of OP as Q&A forum did not provide answers nor does the OP expect it to.
Best regards,
Flar
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Is your phone a Verizon phone? The pickle I'm in is that mine is not. When they ask me for the ESN they say it's unrecognized and that's pretty much it. They say they can't help me get it on the network because it's not a Verizon phone.
mfreema said:
Since being able to dial *228, have you called customer service to pull a new key for your device? When I upgraded a xv6800 rom I was not able to dial *228 until I did that. It was a bit of work getting it to pull the new key, but they did it. They first walked me through a manual registration process, then I think they tried to push it through and that worked.
Click to expand...
Click to collapse
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
No. 1, 2, & 3 all fail. I just called tech support again, hoping getting a new A key would resolve this. He told me he couldn't give me an A key unless the phone's ESN was in the system and the only way to get it in there is through *228, #3... Kind of a Catch 22.
His last suggestion was that I activate a different PDA on my number and see if maybe the computer is choking because my current phone isn't a PDA, and this one is. Kind of sounds like clutching at straws, but he said at this point I've done all that can be done, short of that.
I find really odd, and extremely frustrating, that I can't find anyone else who has been through this with a non-Verizon phone.
mfreema said:
Yep mine is a verizon phone. I am wondering if this is a new implementation, because I have flashed several roms before and never had to call them to get my phone activated until about a month ago. When you dial *228 does it allow you to do a phone programing, I think it is option 1?
Click to expand...
Click to collapse
Some of the devs and I from the Android porting scene came across recently that *228 option 1 on Verizon does not work. After we intiate option 1, it goes 5 secs and then the error message lady pops up and says that it cant be completed at this time and to call customer care. From working with Verizon, I know tech support is useless for this issue so I am wondering if anybody here has came across this issue and if there is a fix for it. Currently we have tried this on Verizon stock rom and both NSFAN's 6.1 and 6.5 roms and its still a no go.
thanks for the new thread, hated to clutter the other one... I'll be calling to try and get a new AKEY shortly.
Ok, done this so far:
flashed imcoke .40
flashed vzw mr1 stock rom
no joy
Customer Support: 18009220204
Option 3. tech support
Option 3. ??
Option 4. winmo/blck/palm/etc
Option 2. all others
(acct pw) -> transferred
CSR:
"phone 'didn't update,' (something in the 'system')"
*228, opt 2
restart
test call, 'exernal operator' message
epst -> edit -> unlock code: 000000
nam -> edit mdn -> (my number)
home sid/nid #1 -> 02/65535 (probably by area?)
upd -> yes -> ok -> restart
test call, 'exernal operator' message
hold -> trouble ticket.
Has anyone tried #8899 (tech support)? See this thread. Apparently requesting a new AKEY shouldn't be a big deal...
Got voice working
Called the #8899 number. He walked me through changing my MSID back to my 10-digit number in EPST. He also did a 'security update' OTA by having me call #2539, which I think is a new AKEY. People may be able to avoid the pain by going into EPST and fixing their MDN, Home SID/NID #1, and MSID.
So voice is working now, but no data yet - and *228 opt 1 _still_ doesn't work. Anyone (really) know the difference between option 1 and option 2?
Edit:
Got data working now, too... ##778, edit, MIP Default Profile, change NAI to reflect your mobile number.
Also see this ppcgeeks thread.
Oh, but *228 opt 1 still doesn't work.
Edit #2:
Sorry for any confusion - for #2539 you need to have a tech support rep already on the phone. They'll call you on a landline and have you call #2539 from your cell. They'll ask you to tell them when you get put on hold. Then they do something behind the scenes. But you can't just call the number, no one will pick you up on the other side.
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?
pasqualeparillo said:
i had this problem last night they said the phone "malfunctioned" so i brought it in and they sent me a new one i just got it 5 minutes ago and now *228 1 works fine even after i unlocked it and put nfans 6.5 on it
Click to expand...
Click to collapse
Hopefully that's not the real fix... If it is, those of us without a warranty are screwed!
I should have a new phone tomorrow. I got the same story from Verizon last night. Im thinking it has something to do if you flash the rom while having a data connection allready setup? Maybe if the thing was in airplane mode first it might work better. I dont know, but im kind of thinking it screws their system up if its active. Ill try and flash the new one before activating the phone. Hopefully that will work.
For the record a tech from VZW finally called me today. Told him that it had been resolved but said I still couldn't *228 opt 1. He said 1 and 2 are almost the same so... maybe this isn't a big concern?
tallnerd1985 said:
Have you ran the Android port since you got your new phone and what custom rom and radio did you install?
Click to expand...
Click to collapse
yeah i have quite a few times with all the different versions of android and hero etc.... and now im still using nfans
ok thanks again mrkite but now calls are not working(data is though!) it acts as if my phone is unactivated. i guess im gonna try the #2539
that's weird...
sorry to hear that... I can't see why changing the MIP settings would affect your calls... Sorry about any confusion about #2539, I edited my post above. What message are you getting when you make calls?
I really recommend calling the #8899 number instead of customer service. They told me to look at settings in EPST that customer service didn't, and they weren't shy about sending a new AKEY through #2539.
it turns out that changing msid to my mobile number is what killed mt calls i called tech support and they gave me a different number to put in my msid and it works now i have calls and data(Finally)
thanks again mrkite38
Hi,
I am new and just installed Android ProjectAndroid2.2Froyo.112210 on my HTC Touch Pro 2 phone. Once I had the 3G connection with the Dutch KPN working but after a reboot of the phone, I can not manage to get it working again. Wifi and BT are ok except the 3G connection.
Did a 'to default reset' and tried several APN setting but none of them turn the 3G connection back to live.
Does anyone have a solution?
Thanks in advance,
Rick.
Does the cell radio function? In other words, can you make/receive calls/texts?
If yes, then the APN settings are a good thing to look at - also, do you have a 3g icon with up/down arrows next to the signal strength meter?
One other good question to ask - does your provider require a proxy to access the 'net?
Yes, I can call and recieve calls. Also sms messages are working fine.
The only thing which is missing is the G3 data connection icon and actually the datalink.
No, the provider does not need a proxy setting. As I wrote in my start, I had it working good but just after a reboot without any changes on the APN parameters, it didnt come back again.
Thanks for your reply Arrrghhh!
slimmehenkie said:
Yes, I can call and recieve calls. Also sms messages are working fine.
The only thing which is missing is the G3 data connection icon and actually the datalink.
No, the provider does not need a proxy setting. As I wrote in my start, I had it working good but just after a reboot without any changes on the APN parameters, it didnt come back again.
Thanks for your reply Arrrghhh!
Click to expand...
Click to collapse
Hrm. May want to try with a new/fresh data.img. If you rename your existing data.img, a new one will be created during boot. See if it helps... unfortunately deleting that file has fixed so many odd issues, it's not even remotely funny.
Okay, I will give it a go when comming back from my trip next week.
I did remove all files a couple of times and re-installing the Android software but maybe not all data has been removed? At least it did not solve the problem.
By the way, could it be caused by having the system on the SD card rather than in the phone memory? And could it be related to the type of phone selected during boot time? I am using the HTC Touch Pro 2 and not selecting the Tilt-2 but the ?210 (forgot the name and the phone is off) due to the fact that the keyboard is wrong with the tilt-2 option.
slimmehenkie said:
Okay, I will give it a go when comming back from my trip next week.
I did remove all files a couple of times and re-installing the Android software but maybe not all data has been removed? At least it did not solve the problem.
By the way, could it be caused by having the system on the SD card rather than in the phone memory? And could it be related to the type of phone selected during boot time? I am using the HTC Touch Pro 2 and not selecting the Tilt-2 but the ?210 (forgot the name and the phone is off) due to the fact that the keyboard is wrong with the tilt-2 option.
Click to expand...
Click to collapse
Ehm, you can wipe your SD card all the times you want, but this won't solve anything if the APN is wrong or if your carrier requires user/pass, proxy or whatever else.
So first go check you actual APN configuration in WinMo, get a paper, copy it down piece by piece, then get back to Xdandroid and modify/create a new one, checking all the settings are properly set.
Have a nice trip.
@Wind,
your right but again, it has been working with a certain set of parameters but just after a reboot without any change on APN, the phone did not want to reconnect on 3G.
Thanks for your wishes. Will get back when I return.
do not use this version modules-2.6.27.46-01232-gb7033df.tar.gz , zImage-2.6.27.46-01232-gb7033df, change it.
@muziling,
I did update the phone with your advised release and re-started the phone again. No result. Due to low battery the phone went down and had to re-charge. When the battery was full again, turned on the phone and guess what, I had a 3G icon.
Just to be sure that it was not a lucky shot (but I was thinking it) I decided to reboot the phone again and ships.... the 3G icon did not show up again.
No change inwhatever parameter was made during the reboot session. This means that the 3G performance is intermittend and depeding on a certain condition which I do not know how to find. Any suggestions?
Thanks in advance.
I have a similar problem. After a fresh install, the 3G connection works exactly the first time, I boot into android. After a reboot, the 3G connection mostly does not work. I cannot figure out, which conditions have to be met, to get 3G working. Its just pure luck to me.
btw, I have a german rhodium.
try this version, it works perfect on my rhod400
neopeek.com/forum/Android-ROMs/1553-Barebone-CyanogenMod61-Minimum-System-22-11-2010
I went through the process of changing my number through Verizon's website, and I am having problems programming my phone. I did *228 and hit 1 to reprogram and everything went fine. "Programming... SPL Unlocked" with the background music, then the automated voice telling me to please wait while my phone is being programmed.. then 5 seconds or so later my phone makes this stuttering noise like the phone is lagging and then it just shuts off and restarts.
I am not able to to program the phone successfully and I have no idea what it could be. My phone is unlocked and rooted with the Virtuous Affinity ROM.
If anyone could help me out I would really appreciate it. My phone is useless and I need it to function asap. The only thing I could think to do next is a hard reset, but I don't know what kind of implications that would have or if it's even necessary.
Thanks.
joshdaboss said:
I went through the process of changing my number through Verizon's website, and I am having problems programming my phone. I did *228 and hit 1 to reprogram and everything went fine. "Programming... SPL Unlocked" with the background music, then the automated voice telling me to please wait while my phone is being programmed.. then 5 seconds or so later my phone makes this stuttering noise like the phone is lagging and then it just shuts off and restarts.
I am not able to to program the phone successfully and I have no idea what it could be. My phone is unlocked and rooted with the Virtuous Affinity ROM.
If anyone could help me out I would really appreciate it. My phone is useless and I need it to function asap. The only thing I could think to do next is a hard reset, but I don't know what kind of implications that would have or if it's even necessary.
Thanks.
Click to expand...
Click to collapse
I have to sometimes set the CDMA Options/System select to "Home Only" other wise I get a recording telling me to enter an area code with this number.
If you can dial ##778# Send and access the menu for setting up all the data settings, you will need to call VZW from another line or a land-line.
Just be sure to have the stock software version handy to tell them "Oh here it says version 5.10.605.9".
The data settings will stick between flashing ROMs.
You might need to suggest to them to reset your "A" key (Authentication Key).
Tech support is open 24-7 so use it, They get tired of hearing me telling them what their screen shows.
If all else fails, do a nandroid and hard reset.
If your in a fringe area like I am, set the CDMA Options/System select to "Home Only" and do the *22899 send and if that doesn't fix it then get the tech rep back on the line, hop the hoops and do the ##778# Send and put in Home SID/NID and all the rest.
I usually use QPST to backup my data settings but the last time switched phones I forgot that the A Key is ESN specific, so I needed to have it reset.
Good luck..