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Hi,
Today I returned to the T-mobile shop. I deliverd my dutch MDA Pro for Repairs.
I have the following complains:
- Battery dies at 54%. Very anoying.
- Calls are not clear, sometimes I cant understand anything someone say. I have a bad reception.
- Device is slow. You all know it.
Befor I returned my device, I took out my SIMcard, Memorycard and Stylus. I flash the latest dutch t-mobile rom (1.30.233) to my device and gave it a hard-reset.
The woman at the story told me I should receive a call in 10 workingdays to pick up my device. I'll let you know how it turns out.
Sharky,
IMHO Your Uni is ok. Battery issue was described many times over the forum and its connected to wornout battery. (In Your case Youll should get new battery after a repair so its good point)
Bad reception is propably because old radio rom - have You tried to upgrade it?
Slowness is a personal matter - mine is sometimes slow also but it depends on soo many elements thats its hard to define what precisely is slow.
Anyway how will You survive whitout Your Uni - its a question ;-)
best ,
Piotr
nabuhonodozor said:
Anyway how will You survive whitout Your Uni - its a question ;-)
best ,
Piotr
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Click to collapse
I know I can't. I just hope nothing goes wrong with my device, at least before any of the clamshell PDAs start to roll out. I would hate to buy another Universal, just to see a new version the next month.
BTW wats ur result after the upgrade did it solved ne of the problem .
Hiya guys, 1st time poster so please treat me gently!!!
The crux of the matter is my younger sister returned from her holiday in spain to her dad's with a mobile she'd found near his house, a HTC Touch.
The phone itself had no SIM card in when found, and appears to be on the Orange network, with French language.
The phone itself, when you turn on, asks for (I think - its in French!!) a password or pin number. Apart from that its in full working order.
My question is, is there anything I can do with it? I looked on the HTC website and at the online manual. It mentioned "Hard Reset" which I did and assumed would restore the phone to factory default settings (the manual also said all data and passwords would be lost), but still, on reboot there is the prompt for the password. Unfortunately my GCSE french is all i can remember so looking in the French language manual probs isnt a good idea!
I know that IMEI numbers sometimes get blocked etc after loss. But is there a way round this??
I thought I'd defer to you guys superior knowledge as I say. Apologies if any of these questions break forum rules etc, as I said, this is all new to me and im not sure of the legality of using the phone now either, but otherwise its going to waste and never even had a SIM in when found. Is the phone now only worth scrap?? It would seem a massive shame if so.
Thanks for your time, and if you have any advice, id appreciate it lots
Well, I said I was a noob with all this stuff!!! Erm, I managed to hard reset the phone....my French wasnt up to scratch and guess what.......id pressed the wrong button for the master reset
****Very embarrassed smiley!!!!!!!****
anyway, this forum has taught me a few things already, so thanks.
Now, where to get a link for an English Rom to reinstall WM6 in Eng Lang (its still in french!! )
I can't beleive someone took his/hers SIM card out and threw away his/hers Touch. Everyone loves that device!
G.
http://forum.xda-developers.com/forumdisplay.php?f=359
wwe ==world wide english
but best practice when finding something like that is to return it
as it could be a stolen and imei blocked device
there might be a reward
Rudegar said:
http://forum.xda-developers.com/forumdisplay.php?f=359
wwe ==world wide english
but best practice when finding something like that is to return it
as it could be a stolen and imei blocked device
there might be a reward
Click to expand...
Click to collapse
Oh, I wholeheartedly agree. But it was my little sister who found it near her fathers house in Benidorm, and its in French. I can only assume it was a tourists, however the fact there was no sim in is weird.
But she brought it back to the UK now, and Im just wodering how to get it to work. Seems a great shame, especially when I did a bit research and saw what kind of cool phone it was.
I cant stress enough how much Im being genuine about this too, the phones not stolen etc.....i just dont think there'd be any way to find the owner, if there ever was one!!!
I'd almost bet the phone was stolen in the first place and the theif pulled the sim so that if the phone accidentally got turned on it wouldn't leave a trace on the network and then when things got a little to hot for them to handle they ditched the phone where your sister found it.
xeno1 said:
I'd almost bet the phone was stolen in the first place and the theif pulled the sim so that if the phone accidentally got turned on it wouldn't leave a trace on the network and then when things got a little to hot for them to handle they ditched the phone where your sister found it.
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Quite possibly.
Well, at least the theif never prospered if that was the case.
Hi
just a warning for all of my fellow cooked Rom installers.
My device developed a fault with its keyboard after only a few weeks of ownership. I sent it back to HTC for a warranty repair having first, loaded the official HTC Rom however, they have invalidated the warranty as the device still had the unlocked SPL which they obviously found during their tests.
They are trying to charge me £200 for the repair which covers the cost of fitting a new motherboard and this does ot cover the keyboard repair either.
I have refused to pay this instead opting to have it shipped back and I'm now left with a duff device.
This is a warning to you that your warranty is absolutely 100% down the tubes if you change the SPL on the device.
I have found out the hard way and wanted to warn you all. Make sure the Rom and SPL is returned back to original state before sending it back.
A very unhappy HTC user.
what does spl mean
You can use RhodiumSPLRelocker and Stock_SPL_Restore for warranty. Check out : http://forum.xda-developers.com/showthread.php?t=550131
I'm not sure why this should be a surprise to anyone. That's why I don't do that- don't want to have the warranty broken.
hi. at least in the us, statutory law provides that unauthorized modifications void your warranty only if the manufacturer can reasonably show that modification caused the malfunction (see Magnuson-Moss Warranty Act of 1975). so for example, if a software modification does not affect a hardware problem, i doubt that htc can void warranties because of software changes. just my 2 cents.
people dont read enough. of course you need to revert to stock rom, radio, and spl.
dude this is not news at all, no offense but it's 100% your fault for not putting the factory SPL back on.
Reflash & send it back? Surely they can't refuse it the second time if its all 100% standard?
Andehh said:
Reflash & send it back? Surely they can't refuse it the second time if its all 100% standard?
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Legally no. Although I know I wouldnt have enough money to start a class action suit to fight them.
Technically the device is likely blacklisted from warranty repair for life and notes have likely been made as to why.
It is absolutely my fault which is why I am reminding folk to restore to original before shipping back.
The Jack of Clubs said:
people dont read enough. of course you need to revert to stock rom, radio, and spl.
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Click to collapse
My problem was I forgot about the SPL. Duuh
yeah. i kinda wish it would be stated a little more clearly in the hardspl threads.
thanks for posting kilimax! It really is important to revert completely to stock firmware before trying to get warranty work done. Some people aren't aware of this.
I can testify to this. I bricked my phone, flashed original HRDSPL back on there before sending it back. They kept it for just over a month dang it, but I finally did just get it back. I only had to pay $20 for some idiotic Global Warranty whatever fee. But at least it was not $200+ .
And I might add, it is clearly , CLEARLY stated in the HRDSPL thread.
MineralGray02K said:
dude this is not news at all, no offense but it's 100% your fault for not putting the factory SPL back on.
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Dude, no offense, but the OP was incredibly clear about this post being a warning for others -- a doubtlessly needed warning (what isn't news to you is news to a lot of people) -- he didn't try and blame anyone. This misunderstanding is 100% your fault for not reading the post/understanding the need for the warning.
fortunz said:
Dude, no offense, but the OP was incredibly clear about this post being a warning for others -- a doubtlessly needed warning (what isn't news to you is news to a lot of people) -- he didn't try and blame anyone. This misunderstanding is 100% your fault for not reading the post/understanding the need for the warning.
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Completely agreed. Just a warning and no blames were made.
kilimax-
Try to see if you can find a replacement keyboard online (unless the mainboard needs to be replaced as well). That way you won't have a broken device and should be cheaper than buying a new phone.
Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy
Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.
when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.
Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.
well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.
Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?
Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.
I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.
I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you
Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?
Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.
andypa1 said:
Positive thinking goes along way as well I feel.
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Click to collapse
I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
Click to expand...
Click to collapse
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
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Click to collapse
Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.
Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )
What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.
Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.
did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
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andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
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Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.
i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.
What parts do i need to purchase? A llittle lost.
Bump
Sent from my LGLS740
What the.....g
I was going to say you need to purchase a shovel, so you can bury it.... it's dead.
kozmo21 said:
I was going to say you need to purchase a shovel, so you can bury it.... it's dead.
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Click to collapse
No, it isn't. It turns on and still works. All I need is LCD digitizer and bezzel right
Sent from my LGLS740
(With respect)
You are seriously considering a repair on that device ??
My initial response was under the assumption that your post was a joke. ..but apparently not ?
A digitizing screen would likely cost more than a replacement device. (Used)..and given the condition of the other components. ..you can almost guarantee that you'll find more trouble inside....
If you don't mind my asking. ..what happened to the phone. .??
I'm not trying to make light of the issue. ..or discourage you from trying if you truly want to attempt a repair. ..but my gosh it looks pretty serious on the surface. ..
We have good people here that are willing to help. ...but as you can see. ..The general consensus is a dead horse. ..
Perhaps you can look into a clean device for sale right here on the XDA site ??
You may be money (and time)... ahead by going another route. .
Either way. ..we are here to help if we can. ..g
gregsarg said:
(With respect)
You are seriously considering a repair on that device ??
My initial response was under the assumption that your post was a joke. ..but apparently not ?
A digitizing screen would likely cost more than a replacement device. (Used)..and given the condition of the other components. ..you can almost guarantee that you'll find more trouble inside....
If you don't mind my asking. ..what happened to the phone. .??
I'm not trying to make light of the issue. ..or discourage you from trying if you truly want to attempt a repair. ..but my gosh it looks pretty serious on the surface. ..
We have good people here that are willing to help. ...but as you can see. ..The general consensus is a dead horse. ..
Perhaps you can look into a clean device for sale right here on the XDA site ??
You may be money (and time)... ahead by going another route. .
Either way. ..we are here to help if we can. ..g
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Click to collapse
Honestly the point of the thread was to see what parts I needed but ended up realizing that yes, indeed it isn't worth fixing. Meant to say - ended up figuring out also the parts and seeing as to how expensive they are...eek.
Also. It was dropped about 3 times from a very high surface. First time the glass shattered. Still worked...second time, stopped responding to touch. Was dropped twice in same day from said surface. I work on really high buildings cleaning windows - doesn't help that I am blindly clumsy. My job will be the death of me.
Hey, if you don't mind - could you help me with my flex problem? I have another thread - it won't accept Sim cards and says service state: radio disabled. Been two weeks and still haven't gotten any further. Have tried everything.
Sent from my LGLS740