Related
Hi guys, any advice or help would be greatly appreciated.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
So HTC collected my phone for repair...
Today I phoned to get the latest information and they want £160 to replace the motherboard or £11 to have the phone returned to be unrepaired. Apparently I have been running an illegal firmware and this has voided my warranty. I updated by firmware many times before settling on the one I was happy with, but it seems the one I settled with wasn't the official one. The guy quoted me SPL - 0.85.0-x.......... and said that it was a bit weird but that was why I had to pay.
So I told him that the firmware had been running fine for many months and I wanted to know the exact registry tweak that had broken the motherboard. Anyway I said I didnt accept that the firmware had anything to do with the hardware failure and would be refusing to pay.. I also gave them the sob story that I have had a new HTC phone every year for the past 7 years and have recommended many customers to them.
Where do I stand with this? I have threatened to go to the small claims court, but really just want my phone fixed for free as soon as possible.
Any advice would be greatly appreciated..
Andy
Honestly you asked for this. You are going to have to pay for the repair. You sent in a phone with a cracked ROM and expect them to fix anything? No way in hell will they do it for free.
when you say a cracked rom do you just mean a rom that is available on this forum?
I accept that it isn't an official rom. but it is unrelated to the issue of a phone not charging.
Unfortunately this is the norm... They can't prove your cooked ROM caused it, you can't prove it didn't. What they can prove is that you are not running the ROM they gave you and I'm sure somewhere in the T&C there's legalese about that voiding the warranty.
COULD someone write a program which interferes with charging? I'd bet so, people around here write some amazing stuff. This is not to make any accusations that someone has written any malicious code, simply that it COULD likely be done, therefore I seriously doubt you have much recourse. You could get lucky, but I suspect you're just hosed.. Sucks.
And in reality, you could send the phone in for ANY failure and they discover such things and void the warranty.
I guess you could buy extra/larger batteries and charge them in a charger and swap them as they die. Not the best solution, but at least you don't have to shell out lots of money.
well i've just sent a very professional email to customer services.
tweiss 3, you have a very negative outlook. HTC market their phones on being individual, and indeed this is why so many of us buy them over Iphones. However I took the individuality to the limit by installing a custom firmware. I am extremely confident that a ROM from this forum and a respected chef at that, would not include a registry hack that has any effect upon the charging system of the phone. And have asked them for the evidence that this is the cause of the hardware malfunction.
Positive thinking goes along way as well I feel.
Season's greetings to all of you.
Take them to court. The whole thing rediculous. Depending on your country this might actually be illegal.
I lawyered up when they tried to pull this on me, and guess who got his phone back fixed for free?
Its not that i'm negative, but there are 2 things everyone should know about warranty electronic work.
1) Always go back to stock. Will this cause you to loose all your data and settings, yes, but that leads me into step 2.
2) It is never a guarantee to come back with the settings or OS the way you sent it out. In fact, most companies have a policy of the first step being just reflash/reinstall the OS to stock default out of the box settings to see if that fixes the problems. So knowing this, spend the few extra minutes to reflash back to stock.
That being said, you could possibly win in a court to get it warrantied, but you are only going to screw yourself out of a lot of money and time. HTC knows this and will let you waste it if you really feel the need to. Their warranties are written very well, with a lot of fine print. Also most of them say "Limited" meaning almost they have all the discretion the care to use.
I agree with tweiss3. You can't send HTC a phone with a modified ROM and expect them to fix it. I'm sure these SOB's will do anything possible to get out of fixing your phone. Once they saw that you had a different SPL that was the red flag they needed to void the warranty. I hope you can convince them to fix your phone. Maybe if you were very persistent and demanded to speak to several managers, told them how you and your friends all own HTC product, inform them you will no longer buy their products and possibly take them to court, etc.
With all this in mind I'm even more hesitant to flash my phone to a modified ROM.
I kind of expect it, to be honest. As soon as they see anything not stock, they can void the warranty. Just like with a car with the manufacturer's warranty. You modify it and something breaks, and they will attempt to void the entire warranty regardless of if it caused the problem or not. When I send my car in for warranty work, I take all of the mods off and put it back to the stock parts (the air intake, etc).
It's a crappy deal, I know. But it's something you should plan for if you ever need warranty work done.
Either way, I hope everything works out for you
Its just a rule of thumb when it comes to warranty repair with electronics, always restore stock first!!! As soon as HTC discovered that your phone software was modified, it's no longer an issue to them of what caused the problem with your phone, it is now an issue of this phone is no longer under warranty because of the physical proof of the software tamperment! honestly it would be by the grace of god if they were to reinstate the warranty!
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Thanks for the advice and well wishers.
Worse come to the worse is it worth repairing the phone for that price or is their anyone else who could replace the mainboard for cheaper than £160?
Dude, I totally know what you're going through. I hacked the ECU on my car, and now Mazda won't honor the warranty on my engine. It's total bull...I mean, I should be able to customize it how I want with no repercussions for myself. Why should I have to take the financial hit just because I put on a different software that controls the entire thing that may or may not have screwed it up?
If you couldn't tell, I was being sarcastic. You changed the core controlling software and didn't bother to change it back to the stock one. They have no responsibility to repair it for you.
andypa1 said:
Positive thinking goes along way as well I feel.
Click to expand...
Click to collapse
I honestly wish you luck. Other readers seeking warranty repair should save themselves the risk and the effort and think positively about returning the phone to stock prior to sending it in.
Last week I plugged my touch pro 2 in to charge. The phone was on and working fine, but the charging light would not come on.
Click to expand...
Click to collapse
Unfortunatly due to the phone not powering on, or connecting via usb it would have been impossible to restore the firmware.
Click to expand...
Click to collapse
Eh? Obviously if you can't flash it back, you're stuck. Other posters might not have been as hard on you if they had known the phone couldn't be flashed.
Now you know what needs doing I bet you can find someone to do it for less. Worth a look.
Also worth asking for it back and re-flashing and returning to see how their records work.
Do they really have a database of products they don't want to work with or do they just look at the serial, look at the device and decide ? Only one way to find out ! For £11 it might be worth the gamble.
(Plz ignore the previous any post made here earlier, I think it was the equivalent of a pocket call )
What?
I don't think he ever said they fixed it without asking him. They gave him two options:
1) Fix it
2) Return it without repairing it
Unless I missed a post somewhere, he never chose to fix it. In fact, I don't even think he chose to take it back yet.
Just an update... They decided not to replace it for free, and still ask for £160.
You guys are quite right I should have restored it to factory before sending it back. It was sent to HTC running the official upgraded rom so I thought it would be fine, however I had forgotten that it would still be unlocked for unofficial roms and they would check this.
Even if I had remembered it wouldn't have been possible because the phone usb connection was not working..
dik23 thank you for your suggestion! Is there anyway of restoring the spl and all of the phone to stock settings without a usb connection? e.g. micro sd? or wifi?
I think i'm going to ask for the phone back for £11.. However the £11 fee is for an assesment, so there is a chance they will pick up. However I believe having the phone in perfect working condition would give me a stronger standing.
did you ever try a different USB cable? that would be my first thought after it broke....
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
madman1520 said:
also, do you have phone insurance? if so, is there any chance in the future it could be "stolen" under the insurance policy, and at worst you would get a working refurb?
Click to expand...
Click to collapse
andypa1 said:
I don't have phone insurance but it might be worth while getting it soon incase of any future loss ;-)
Click to expand...
Click to collapse
Even setting morality aside (which you shouldn't), reporting a phone as having been stolen shortly after having a warranty claim rejected is maybe not the smartest move.
i cant believe people from the US are telling you youre in the wrong. idunno about other countries, including the one you're at, but here in the US warranties are made to protect the CONSUMER not the big company. "minidevil"s comparison about a car manufacturer having the right to void your warranty is so wrong its unbelievable. so called "shrinkwrap warranties" arent even legal here in the US. i had a yamaha R1 which i used as a track bike. regardless of what the warranty said or what the dealership try to claim the minute i lawyered up they fixed my bike. simply because they knew what they hoped i didnt. that warranty laws are here to protect me not them. i didnt have to prove that the racing mods didnt fry my clutch hub. THEY had to prove it did. and like it has been said, you cant prove one way or another. here in the US i couldve asked for costs of repairing my bike and court costs for suing them. they knew this and just fixed my bike. again, idunno the laws in your country. its VERY likely youll win in a court, though. but wether or not your court system allows you to also recoup loss monies for court costs from HTC, i dont know.. it may just be cheaper to pay for the repairs.
hey all.
Had my desire since first came out in march, not really thought about rooting till now with froyo.
So basically im scared to root due to the number of usb bricking, yet i want to root to get froyo, but with release date of June hanging around i question whether to just wait.
So be nice for a list of pros and cons of rooting, for me, and probably the other number of people who are in the same situation as me.
thanks
Well the usb bricking issues can be fixed now so that is no longer a problem.
Pros for rooting:
1.You can customise the handset till your heart is content. This includes removing sense if you don't like it, or even removing system apps that you hate. Friend stream, peep, and stocks spring to mind!
2. You will most probably get the latest firmware before the official updates are rolled out by HTC.
3. You can use apps that need root like setcpu, and titanium backup.
4. Froyo test roms are available and work extremely well with a few minor niggles/bugs.
Cons:
You invalidate your warranty.
I'm really only touching the surface with this list. If you are confident in rooting then I can see no reason to hold back!
Yer think i will have to root, new update has just confirmed, waiting for htc, then t-mobile will just annoy me!
To do with warrenty, i have insurance so if my phone breaks, i can just claim on that anyway? pay little excess and sorted surely??
socktug said:
Well the usb bricking issues can be fixed now so that is no longer a problem.
Pros for rooting:
1.You can customise the handset till your heart is content. This includes removing sense if you don't like it, or even removing system apps that you hate. Friend stream, peep, and stocks spring to mind!
2. You will most probably get the latest firmware before the official updates are rolled out by HTC.
3. You can use apps that need root like setcpu, and titanium backup.
4. Froyo test roms are available and work extremely well with a few minor niggles/bugs.
Cons:
You invalidate your warranty.
I'm really only touching the surface with this list. If you are confident in rooting then I can see no reason to hold back!
Click to expand...
Click to collapse
i'm not sure if its true but my friend said that even if you root your phone htc will still replace the phone for you if anything happens.
can anyone confirm this is true? or heard anything similar to this situation?
even if you root it, you can always return to a proper stock ROM and they won't notice anything, there isn't anything on the Desire that screams "I'VE BEEN ROOTED/UNLOCKED" like the N1.
sruon said:
even if you root it, you can always return to a proper stock ROM and they won't notice anything, there isn't anything on the Desire that screams "I'VE BEEN ROOTED/UNLOCKED" like the N1.
Click to expand...
Click to collapse
Not necessarily true. If you root and then your phone subsequently dies, you may not be able to flash a stock ROM back again.
However, anecdotal evidence suggests that HTC don't bother to actually try to diagnose a fault in a phone, and just replace the mainboard as a matter of course.
Regards,
Dave
Im tempted to root but I've read so many horror stories surrounding bricked Desires.
What recovery is there for USB bricked Desires now? Links?
Guys i am orange uk contract and have insurance on hc desire. I have rooted desire and is working fine. lets say anything goes wrong with it. do i send to orange or htc for repair. what if i send it to htc for repair won't orange say why didn't you send it to us?. I am paying £6 per month on insurance. what do i do will orange repiar the phone even though its rooted or will they say you have broke the term of insurance?
There is no uk orange stock rom so i can revert back to. Will i be screwed if anything goes wrong?
I didn't even release how many questions i have asked in this forum. Please pardon my english.
personally I dont think they'll be to bothered if you have taken the effort to send it to them, the Orange repair centre probably even has the capability to flash the Orange ROM to it anyway. Also if its a hardware fault then they dont need to touch the software really.
Of course this is just my opinion, not fact but in this life you have to be bold to succeed and also be prepared to accept failure. @ronaldo, if you send it to HTC, Orange aren't gonna give a **** are they lol
How long does it take to root? Looked at some guides doesnt seem to take too long.
might go for it when i have a whole day spare to play with it etc...
after all, htc said when they now details about rooting, they would release a schedule, as nothing has been released yet, think it might be a while untill it comes officially.
I bricked my Orange Hero when putting a new ROM on it and they did a nxt day exchange, obv I didn't say id rooted it, just said it wouldnt switch on after rooting. Not sure they do the whole repair centre thing anymore
What are the chances to brick my desire. If i brick it is there any fix.
I am asking because I promised to my wife that this will be the last phone that I will buy. I am one step away from rooting it.
I believe there is a fix for bricking it now???
Not 100% sure though
Phil750123 said:
I believe there is a fix for bricking it now???
Not 100% sure though
Click to expand...
Click to collapse
There is indeed. If you do manage to brick it, you just need to follow some simple instructions in the dev forums to bring it back.
do you need to have your phone rooted to update your radio? :s
ronaldo9_r9 said:
Guys i am orange uk contract and have insurance on hc desire. I have rooted desire and is working fine. lets say anything goes wrong with it. do i send to orange or htc for repair. what if i send it to htc for repair won't orange say why didn't you send it to us?. I am paying £6 per month on insurance. what do i do will orange repiar the phone even though its rooted or will they say you have broke the term of insurance?
There is no uk orange stock rom so i can revert back to. Will i be screwed if anything goes wrong?
I didn't even release how many questions i have asked in this forum. Please pardon my english.
Click to expand...
Click to collapse
I pay for insurance too. I had to send my Touch HD back 8 TIMES, YES EIGHT! I had it flashed, they never said nething... If you're worried as you pay for insurance, if it goes wrong u've lost it haven't you... Nothing to send back, plus nice new battery
Exactly. Software isn't a problem for them, so off the record they can just plug it in and reflash it with whatever firmware they want too. If we can do it, they can do it more
Just gotta be bold (and lie a little).
Just a thought on the whole insurance thing, perhaps you could tell them you lost the phone if your worried it wont be repaired. excess is usually the same or just a little bit more. (edit: just notice gunja said the same thing, great minds think alike )
step too far
diggedy said:
Just a thought on the whole insurance thing, perhaps you could tell them you lost the phone if your worried it wont be repaired. excess is usually the same or just a little bit more. (edit: just notice gunja said the same thing, great minds think alike )
Click to expand...
Click to collapse
not telling them you've flashed it and sending it back to HTC to reflash it back is one thing, but pretending you've lost it and claiming on your insurance is a bit cheeky. Not to mention definitely illegal...
He he I get the hint. I went to Orange shop asked them i want unlock code for my Orange HTC desire. That guy said if you do that it will void guarantee. Is he right? I want to unlock on all network. Does that really void it?
-------------------------------------
Sent via the XDA Tapatalk App
I know this is in the wrong forum but its an emergancy,
So lets say i dropped my phone in the pool, and it wont turn on, i have insurance its rooted and running a custom rom,.... can they fond out its rooted even though it wont boot, thx please reply quick
*It wont even recognize u touch the power button and even try to turn on*
been in rice for over 3 hours
if you have insurance then whats the emergency? have tmo send you a new phone...
not only that but ANYONE could have answered this question...see, im doing it right now, and im not a dev, and i JUST CAME from checking the general and Q&A sections, so its not like nobody wouldve seen it there, cus i was just there and i wouldve been back there later, too...AND did i mention im not a DEV....so why do you think you deserve to break the rules just because youre clumsy?
if you had posted in the right place i still wouldve seen it, and i still wouldve answered, just without all the "wrong section" BS. i wouldve been alot nicer about it if you hadnt tried to act like youre better than everyone else. everyone esle has to follow the rules, but apparently you think that you dont...
put the phone in a [ziploc] bag of rice for a few days, thatll pull out all the moisture and maybe you can resurrect it...
post in the right section...whether you think its an emergency or not...
thread reported....
-BMFC
Whoareyou said:
I know this is in the wrong forum but its an emergancy,
So lets say i dropped my phone in the pool, and it wont turn on, i have insurance its rooted and running a custom rom,.... can they fond out its rooted even though it wont boot, thx please reply quick
*It wont even recognize u touch the power button and even try to turn on*
been in rice for over 3 hours
Click to expand...
Click to collapse
If it won't boot or respond at all, I honestly don't see how they can see it's rooted.
Now about getting a replacement. Insurance companies don't like replacing wet phones. I have no idea why. What difference does it make if it's wet or just dropped/lost?
Now, if your insurance covers water damage, ( I have it too, I THINK it does but I'm not sure, I'd call T-Mobile and just ask them if the insurance covers it. If it does, tell them your problem. Make sure you clarify whether it's covered or not first).
If they say it's not covered, say thanks, and hang up. Remember, you have to make it seem like you're just asking about your insurance, not that you need it.
Now this is where it gets sketchy. I know for sure the warranty covers you losing your phone. Call T-Mobile back, make sure it's a different Rep, and tell them you lost your phone, have the insurance, and need a replacement.
Now, this could be taken as insurance fraud which is illegal, but what difference does it make if the phone is lost or wet? Either way my phone is lost to me, and someone who's phone gets wet pays the same amount of money monthly for insurance as someone who simply loses their phone.
oh if its asurion, they'll replace wet... it will cost a deductible... oh and WRONG THREAD! but no they wouldnt give a damn if its rooted, you know the government said today that we are allowed to root our stuff
migueltherocker said:
If it won't boot or respond at all, I honestly don't see how they can see it's rooted.
Now about getting a replacement. Insurance companies don't like replacing wet phones. I have no idea why. What difference does it make if it's wet or just dropped/lost?
Now, if your insurance covers water damage, ( I have it too, I THINK it does but I'm not sure, I'd call T-Mobile and just ask them if the insurance covers it. If it does, tell them your problem. Make sure you clarify whether it's covered or not first).
If they say it's not covered, say thanks, and hang up. Remember, you have to make it seem like you're just asking about your insurance, not that you need it.
Now this is where it gets sketchy. I know for sure the warranty covers you losing your phone. Call T-Mobile back, make sure it's a different Rep, and tell them you lost your phone, have the insurance, and need a replacement.
Now, this could be taken as insurance fraud which is illegal, but what difference does it make if the phone is lost or wet? Either way my phone is lost to me, and someone who's phone gets wet pays the same amount of money monthly for insurance as someone who simply loses their phone.
Click to expand...
Click to collapse
or you can just leave the phone (without the sim) somewhere public. then it is lost.
Sent from my Incredible using XDA App
jdkoreclipse said:
or you can just leave the phone (without the sim) somewhere public. then it is lost.
Sent from my Incredible using XDA App
Click to expand...
Click to collapse
Good luck explaining why you took out your SIM card. Back when the G1 had first come out, my friend got it, and we were at his house and stupid me pushed him in the pool thinking he didn't have his phone on him. He took out his SIM card and put it in his old sidekick 3 and called T-Mobile, he told them he lost his phone, and they wouldn't believe him since he still had his SIM. They thought he was just saying this to get a new phone for free to sell it.
or take out the sim.
Sent from my Incredible using XDA App
Thanks for your support, thx
As a ex phone tech, I can tell you for sure... there's no way they can tell your phone is rooted if it wont power on. They just check for physical or water damage. Thats it. Just tell them what happened and get ready to pay $150 for a replacement though.
Oh great, i hope it dosent come to that, its in a bag of rice and im just praying it works tomorow.
Today a new change to Copyright law was announced at: http://www.copyright.gov/1201/ that protects users from being discriminated against for having "rooted" or "jailbroken" their phones. Furthermore http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act details that "a manufacturer cannot void a warranty because of an aftermarket replacement part unless they can prove that the part caused the failure (e.g. those early unlocks that scrambled the baseband's IMEI info)." This can be treated as (because of how the Act was written): "[your carrier/manufacturer] cannot legally void the warranty for a mere jailbreak, but could void the warranty for an unlock that goes wrong and bricks the phone by damaging the baseband or boot loader."
Point being: tell them to **** off or you'll call the FCC or your lawyer.
nbetcher said:
Today a new change to Copyright law was announced at: http://www.copyright.gov/1201/ that protects users from being discriminated against for having "rooted" or "jailbroken" their phones. Furthermore http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act details that "a manufacturer cannot void a warranty because of an aftermarket replacement part unless they can prove that the part caused the failure (e.g. those early unlocks that scrambled the baseband's IMEI info)." This can be treated as (because of how the Act was written): "[your carrier/manufacturer] cannot legally void the warranty for a mere jailbreak, but could void the warranty for an unlock that goes wrong and bricks the phone by damaging the baseband or boot loader."
Point being: tell them to **** off or you'll call the FCC or your lawyer.
Click to expand...
Click to collapse
I really don't think this has to do with an aftermarket part. And I really don't think that manufacturers have to honor a warranty when the product they put out has been altered in a way that voids said warranty. The new law simply states that the owner of the phone isn't subect to any legal troubles because of what they modified.
With all of that being said, you ****ed up your phone, knowingly posted in the wrong section because you think you'll get a faster response, and now you're hoping someone can tell you the magical way to get a new phone for free.
Good luck with that.
Whoareyou said:
I know this is in the wrong forum but its an emergancy,
So lets say i dropped my phone in the pool, and it wont turn on, i have insurance its rooted and running a custom rom,.... can they fond out its rooted even though it wont boot, thx please reply quick
*It wont even recognize u touch the power button and even try to turn on*
been in rice for over 3 hours
Click to expand...
Click to collapse
Um, wrong section........
Please post in proper place!
Whoareyou said:
Oh great, i hope it dosent come to that, its in a bag of rice and im just praying it works tomorow.
Click to expand...
Click to collapse
Dude, if you really wanna save it... take it apart and dry it out. You need a torx screwdriver #5 and look online for help on disassembly. Ive had many water damaged phones resurrected from death but you have to take them apart. Letting them dry by themselves will take a week and might ruin the board due to corrosion. Then you'll have to open it anyways and clean the chips with an old toothbrush and rubbing alcohol. But you might already have corroded chips and function is impaired somewhat or totally. So take it apart CAREFULLY (lowes or home depot or whatever hardware store have torx screw drivers for under $10 and have multi bits with the screwdriver) and dry it out and clean the board and everypart you can with the alcohol and toothbrush. The lcd is a ***** so be careful. Worse case senerio... you can just put it together and make your insurance claim. But keep it in the rice bag (lol! Never heard that one! It will take a week till it drys out, especially the lcd. Dont turn it on until a week has passed. It might make it worse. That is unless you take it apart and do it the right way) Until you can get a torx screwdriver tomorrow.
tmobile will replace it in the store. Its a flagship phone. they do warrenty and inx for flagship phones in the store.
LAKERHATER4 said:
Um, wrong section........
Please post in proper place!
Click to expand...
Click to collapse
Show some mercy, Frieza. Or we'll send Goku after ya!
krolla03 said:
tmobile will replace it in the store. Its a flagship phone. they do warrenty and inx for flagship phones in the store.
Click to expand...
Click to collapse
Not for a liquid damaged phone, lol!
Do you have a mental disorder that disallows you from posting in the correct forum section?
nbetcher said:
Today a new change to Copyright law was announced at: http://www.copyright.gov/1201/ that protects users from being discriminated against for having "rooted" or "jailbroken" their phones. Furthermore http://en.wikipedia.org/wiki/Magnuson-Moss_Warranty_Act details that "a manufacturer cannot void a warranty because of an aftermarket replacement part unless they can prove that the part caused the failure (e.g. those early unlocks that scrambled the baseband's IMEI info)." This can be treated as (because of how the Act was written): "[your carrier/manufacturer] cannot legally void the warranty for a mere jailbreak, but could void the warranty for an unlock that goes wrong and bricks the phone by damaging the baseband or boot loader."
Point being: tell them to **** off or you'll call the FCC or your lawyer.
Click to expand...
Click to collapse
Right off the site you linked:
"The Librarian of Congress has announced the classes of works subject to the exemption from the prohibition against circumvention of technological measures that control access to copyrighted works. Persons making noninfringing uses of the following six classes of works will not be subject to the prohibition against circumventing access controls (17 U.S.C. § 1201(a)(1)) until the conclusion of the next rulemaking."
That has nothing to do with warranties on the phone, only with them restricting our ability to root and jailbreak, etc. The wireless carriers aren't saying we can't root our phones or anything like that. They ARE however saying that the warranty is void if you root it. That is not illegal, they can make any warranty terms they want. This is saying that it is LEGAL to root and jailbreak, etc... not that it's illegal to void your warranty because you rooted your phone.
Also, just like chrisinaz said, the Magnuson–Moss Warranty Act only references using different PARTS, not different software. It has nothing to do with rooting/jailbreaking in any way.
Oh yeah, to the OP (WhoAreYou): Nobody cares if you think your 'emergency' is so damn important. POST IN THE RIGHT SECTION. Anyway, the MT3GS will cost you $130 to replace thru Asurion. Remember it's insurance, not a warranty, so this WILL be covered by Asurion either way. They really don't care, I can definitely assure you that! If you get something exchanged under warranty, then you gotta worry about unrooting...
r0man said:
Do you have a mental disorder that disallows you from posting in the correct forum section?
Click to expand...
Click to collapse
LOL! Obviously, he thinks he'll get a quicker response by posting the busier sub forum section. And remember he's a VIP for creating his own rom by using Eugene's and adding a stock launcher to it and passing it off as a custom rom and creating another useless thread in the devleopment section. I shouldn't have even given him advice the more I think about it. We are all just adding more fuel to the fire...
I dropped my G2 and now the camera doesn't work Now the camera button doesn't do anything and I get FC's from any app using the camera. I'm pretty sure it's a hardware problem since I tried in two different ROMs.
Anyone know a place where I can get the camera module?
shellin said:
I dropped my G2 and now the camera doesn't work Now the camera button doesn't do anything and I get FC's from any app using the camera. I'm pretty sure it's a hardware problem since I tried in two different ROMs.
Anyone know a place where I can get the camera module?
Click to expand...
Click to collapse
You dont mention if your rooted or not? If not why cant you just send it back under warrenty?
And if your rooted, 'try' follow the instructions to unroot....and then send it back .....
edit - I should learn to read...you are rooted lol....but still id be trying to unroot
Yep, I'm rooted (albeit with the old ENG method)
I thought that physical/drop damage wasn't covered under warranty?
shellin said:
I thought that physical/drop damage wasn't covered under warranty?
Click to expand...
Click to collapse
If you got the accidental damage warranty from Tmo when you got the phone, you can send it in for replacement.
b3orion said:
If you got the accidental damage warranty from Tmo when you got the phone, you can send it in for replacement.
Click to expand...
Click to collapse
I didn't know T-Mobile offered accidental damage warranties. I thought they only had the PHP insurance.
shellin said:
Yep, I'm rooted (albeit with the old ENG method)
I thought that physical/drop damage wasn't covered under warranty?
Click to expand...
Click to collapse
I think they would struggle to say you dropped it (assuming theres no massive signs of impact).....always worth a try?!
rtorbs said:
I think they would struggle to say you dropped it (assuming theres no massive signs of impact).....always worth a try?!
Click to expand...
Click to collapse
No, it is NOT worth the try... because once you've posted all over the internet that you dropped it, it is provably FRAUD (prison time...) to try to pass it off without disclosing to the manufacturer that it was, in fact, dropped.
The thing is, on the bottom right part of the front of my phone, there's some chipping of the plastic :/ I think it's a bit obvious that I dropped it now. I didn't get the handset protection, which I really regret now
But back to my original question: can I easily replace the camera and is there a site that sells camera parts?
Sent from my HTC Vision using XDA App
dhkr123 said:
No, it is NOT worth the try... because once you've posted all over the internet that you dropped it, it is provably FRAUD (prison time...) to try to pass it off without disclosing to the manufacturer that it was, in fact, dropped.
Click to expand...
Click to collapse
Wow law enforcement agencies in your area really must have a lot of time on their hands....im not aware of a single person receiveing time for returning a phone under similar circumstances.....!!!
Ive had countless phones for countless years and legitimately paid for insurnace and never claimed so its what i would call 'karma'....and whether you did or didnt drop it, sh*t does occassionaly randomly stop working....
I think its more down to your own moral standing....but as for posting it on the web, its obviously better that you dont !
NB - just for the record before I get shot down in flames, I'm not openly condoning criminal activity, were not talking about doing this on a commercial scale this is as a result of an accident.....read the small print on your phone and or home insurance and see if you are covered but don't freak out about it
shellin said:
The thing is, on the bottom right part of the front of my phone, there's some chipping of the plastic :/ I think it's a bit obvious that I dropped it now. I didn't get the handset protection, which I really regret now
But back to my original question: can I easily replace the camera and is there a site that sells camera parts?
Sent from my HTC Vision using XDA App
Click to expand...
Click to collapse
You could try the following ? they dont list as having a camera modules in as of now but that might be becasue the phone is so new ? Cant hurt to email though I guess.....
http://www.gultek.eu/home.php
And good luck with that, god knows what it will cost you ? Depending on your home insurance excess id possibly see if its worth replacing it that way ?....just dont mention it to the guy above lol
rtorbs said:
Wow law enforcement agencies in your area really must have a lot of time on their hands....im not aware of a single person receiveing time for returning a phone under similar circumstances.....!!!
Click to expand...
Click to collapse
Then you're LUCKY, because law enforcement is OUT TO GET YOU, despite the flowers and bunnies picture of the world that you mistakenly have.
dhkr123 said:
Then you're LUCKY, because law enforcement is OUT TO GET YOU, despite the flowers and bunnies picture of the world that you mistakenly have.
Click to expand...
Click to collapse
Dude seriously.....flowers and bunnies? Are you on acid ?
Your obviously one of three things.....a cop, an insurance salesman or a religious nutcase.....all off which I have utter contempt for lol
Right I promise to make this my last post on this topic....
<Rant>
With the exception of Ned Flanders above who clearly lives in Pleasantville, la la land the vast majority of people on here live in the real world. You have to accept that sometimes, legitimately or otherwise things happen outside of the realms of what you are covered for....If you were to insure your items for every possible waking scenario your policy cost would far outweigh that of the items insured thus being totally unreasonable.
Now I'm pretty sure that the OP isn't running a multi billion pound insurance fraud empire, he's just an average Joe who's worked hard to pay for a phone which is now damaged. Whilst I'm not saying its ok to be fraudulent, sometimes rules need to be bent to suit a scenario in which you 'are' covered, i,e if your phone insurance doesn't cover for damage but your house insurance does then claim on that, or if your covered for loss and theft (then you could theoretically 'accidently' lose it.....!)
To put this into perspective I currently pay Household, Car, Phone, Life, Teeth and Pet insurance (to name but a few) totalling hundreds if not thousands of pounds per year and have yet to make a claim and insurance companies make millions each year from this. Its also stated that to warrant insurance you'd need to make on average at least 2 claims per year....which the vast majority of people never do. So while I appreciate your point I think you need to get off your high horse, and change your 'mightier than thou' mentality.....go to church, say your 100 hail Marys or whatever it is you feel you need to do to redeem yourself over this obviously criminal conversation lol
Also - I'm also fairly sure that he will learn from this and will take the relevant accidental damage insurance out going forward. And should I see the OP's name in my local tabloids tomorrow for having run said multi billion pound insurance fraud empire I personally will eat my desire for the delight of you !
Oh and one last thing......NO ONE is out to get me, or you or anyone else for that matter (unless your a full blown crook?!)....this isn't a conspiracy theory......oh and err and crackpot extremist Muslims DID blow up the world trade centre....its wasn't the US government, Aliens or any of those pesky bunnies you previously mentioned just in case you were too scared to leave the house ?! lol
<RantOver/>
Manufacturers warranties do not cover damage do to misuse or negligence. Quit rationalizing.
Sent from my HTC Vision
Hot_Hands said:
Manufacturers warranties do not cover damage do to misuse or negligence. Quit rationalizing.
Sent from my HTC Vision
Click to expand...
Click to collapse
Man.....
The whole idea of this site is about the freedom of choice and the ability to run custom ROMs etc etc on your phone but the whole concept whilst not illegal goes against the manufactures warranty and what they would have you do with your handset....hence the reason why there's so many requests to unroot/revert in the event of an issue.... and I know you know this.
If you accidently bricked your handset as a result of a bad flash or whatever .....your first port of call isn't to go out and buy another handset is it? (unless your a lottery winner, stupid or any combination therof) You'd try and undo what youve done and if needs be send it back to the manufactor hoping they will fix it without spotting any changes (or at least thats what id do....and im pretty sure so would thousands of others) but where then do you draw the line ? That is in fact also dodgy .....but its a bit of a grey area and whilst not a hardware issue its just as ropey a topic, yet you somehow pick and choose the bits of the rules you adhere to ? Go figure !!.....If HTC found that you had changed any element internally resulting in a malfunction you'd probably incur a charge same as if they found that you 'had' dropped the device and damaged the hardware but result is still the same.....
I've had devices that have been looked after, never dropped or abused and hardware does sometimes stop working....does that mean I'm not eligible to make a claim ? NO, does it also automatically imply that I've misused or neglected the item ? NO....its down to the discretion of the person reviewing the item and obviously an internal inspection.
So whether you ultimately source an independent part or return it regardless (hoping they fix it for free) but end up having to pay what they ask.....your still going to have to pay someone !! All I'm trying to say as a result of all this is....What have you got to lose? Nothing.....if it gets through great, if it doesn't your no worse off.
Whilst my view on the subject maybe different from yours I still agree that you take the appropriate cover and you are responsible for your item, but don't come on here giving it all the 'rules and regulations talk' when in fact your very being here is breaking the rules in the first instance.....
Thanks though
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
And last I checked (in America) rooting, custom roms and all that wasn't illegal. I just hate the rampant fraud on xda that ****s up legitimate returns and pushes manufacturers to add more and more security.
Edit: wrong thread
Sent from my HTC Vision
Hot_Hands said:
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
Click to expand...
Click to collapse
Oooooooo !!!
lol whoever said you did ? But plenty of people on here have and its primarily deemed ok to return a phone on that basis.....but not on damaged hardware basis?!
And by your own admission.....
If you drop your phone thats damage due to neglect
If you flash a rom and it goes bad thats damage due to missuse
But the principal is the same....damage is damage and the hot topic was about returning a damaged phone.....my missus works in insurance and I happen to understand how a return policy works (the same applies for a manufacturors return).....its not down to you to prove you didnt drop it its down to the review to prove you did..... all i originally mentioned was try return it and see what they say.....if theres physical damage internally you'd be hard pressed to say you didnt drop it, but if something has just come lose you could argue that it worked its way lose thats all....
I quite frankly dont give a sh*t about the moral element (which is what seemed to be the issue)
At the end of the day all that will happen is they will either repair it for free or they wont.....f**K me!
And if you actually read my post, I never said rooting and custom ROMs was illegal but companies like HTC and whoever dont spend millions on development of encryption and preventative measures for sh*ts and giggles mate, they do it to prevent a a mass influx of devices getting returned due to missuse/bad flashes (amongst other things).....they wont openly just accept devices that have been tamperred with as its not good business sense....so whilst not illegal you try return a phone thats had a change of software/HBOOT/Whatever and see you willing they are to accept it.......errr not very.....hence the reason why so many people ask about unrooting etc !
Now pi55 off
Hot_Hands said:
What the hell are you talking about? Cut out the strawman arguments. I've never bricked a phone out of negligence and when I've cracked a screen I've fixed it out of pocket. This has nothing to do with custom roms.
Sent from my HTC Vision
Click to expand...
Click to collapse
Oooooooo !!!
lol whoever said you did ? But plenty of people on here have and its primarily deemed ok to return a phone on that basis.....but not on damaged hardware basis?!
And by your own admission.....
If you drop your phone thats damage due to neglect
If you flash a rom and it goes bad thats damage due to missuse
But the principal is the same....damage is damage and the hot topic was about returning a damaged phone.....my missus works in insurance and I happen to understand how a return policy works (the same applies for a manufacturors return).....its not down to you to prove you didnt drop it its down to the review to prove you did..... all i originally mentioned was try return it and see what they say.....if theres physical damage internally you'd be hard pressed to say you didnt drop it, but if something has just come lose you could argue that it worked its way lose thats all....
I quite frankly dont give a sh*t about the moral element (which is what seemed to be the issue)
At the end of the day all that will happen is they will either repair it for free or they wont.....f**K me!
And if you actually read my post, I never said rooting and custom ROMs was illegal but companies like HTC and whoever dont spend millions on development of encryption and preventative measures for sh*ts and giggles mate, they do it to prevent a a mass influx of devices getting returned due to missuse/bad flashes (amongst other things).....they wont openly just accept devices that have been tamperred with as its not good business sense....so whilst not illegal you try return a phone thats had a change of software/HBOOT/Whatever and see you willing they are to accept it.......errr not very.....hence the reason why so many people ask about unrooting etc !
Now pi55 off
Hot_Hands said:
And last I checked (in America) rooting, custom roms and all that wasn't illegal. I just hate the rampant fraud on xda that ****s up legitimate returns and pushes manufacturers to add more and more security.
Edit: wrong thread
Sent from my HTC Vision
Click to expand...
Click to collapse
Look I agree on the fraud side but were not talking about throwing your phone on the floor whenever you want a new one, or regularly taking the pi55 with bogus claims but sometimes accidents happen and why after paying for insurance shouldnt you be entitled to a replacement irrespective of the reason the damage came about?
And as much as much as I love the products etc I have yet to receive one that works 100% from the offset (and i have to put up with and accept this....and who's stood fighting my corner as a consumer?) .....see my post 'desire behaving badly'. I paid £420 for a phone and havent touched it (in terms of root etc) yet it still has faults and i negate this fact by occasionaly bending the rules and maybe getting a replacement.....its swings and round abouts......
If you have a problem with that, thats fine........I dont.
Hi Guys
im really sorry to post this been i have been trying to use the search function all morning but it doesn't seem to be working for me (see attached)
Anyway, now to the question in hand....i need to send my phone back to HTC for repair, but as i have unlocked my bootloader "apparently" it no longer falls under the warranty...
therefore is it possible to get the bootloader back to "locked" as the Customer Service guy told me that if its Re-locked or Unlocked they wont do a thing under warranty
can anyone please help....and once again im sorry this may have been covered before, but my search is not working
Do you happen to have an S-OFF device?
If not, we can't help you.
TToivanen said:
Do you happen to have an S-OFF device?
If not, we can't help you.
Click to expand...
Click to collapse
nope its s-on.....ok that answers that one then...thanks for your quick reply
'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.
dr9722 said:
'fastboot oem lock' will set the bootloader status to RELOCKED. This will be fine under warranty purposes so long as it's a hardware issue and not software.
I sent my relocked One X back to HTC a few months ago because the battery was faulty. They didn't question it at all.
Click to expand...
Click to collapse
ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under
Where are you, where was your device purchased, and how long ago?
f4flake said:
Where are you, where was your device purchased, and how long ago?
Click to expand...
Click to collapse
Im in Watford, UK
Buymobilephones.net (Who have just got in touch as said its a well known fault and you have to go back to HTC)
July 2012
They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.
f4flake said:
They have no choice but to fix it, but as usual HTC will piss and moan in spite of their obligations under EU and British law.
Check out the following thread
http://forum.xda-developers.com/showthread.php?t=1631610
and this reply in particular.
http://forum.xda-developers.com/showpost.php?p=37143252&postcount=270
There are number of people who have initially been rebuffed only for HTC to make a "good will" repair, which is in fact nonsense. Corporations don't do good will, they are obligated under the law.
Click to expand...
Click to collapse
ahhh ok.. when i get time ill try read through the transcript...just wondering do i argue with them about it first before i send the phone, or let them collect the phone then get argue with them after they wanna charge me
Manc said:
ahh ok...the guy just said its not covered...might have to try someone else...sorry should have put it on the post...i got the yellow sports down the right hand side of the screen so i thought may as well get it repaired while its still under
Click to expand...
Click to collapse
If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.
Wilks3y said:
If your device would generally be under warranty, by that I mean like total stock from day 1, and still within the time period. Then aslong as its re-locked and hardware related, THEY HAVE to honour your warranty. Simple as.
Click to expand...
Click to collapse
kool...so im gonna put it back to stock , relock the bootlader and phone up
better start goiing through the board for the stock rom thread now lol
Bear in mind that consumer law is with the retailer not the manufacturer. If your retailer tells you to send it to HTC, get it in writing so that you can claim potential future expenses.