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Hi Guys,
Whenever I remove the battery from my XDA 2S I lose everything and have to set up the OS from scratch.
I have spoken to O2 and they have told me this is normal? But how can this be? It is the most stupid thing I have ever heard.
Please if someone could just tell me if their XDA 2S does this I would be more than grateful!
Thanks in advance.
Jonnycash!
Go to settings/ Power icon and check the status of both the Main Battery and the backup Battery, the first could be at any charge % the backup Battery should be at 100%, this is used to hold the data on the phone for a short duration, sim card swap or battery swap with the machine selected OFF first. If its loosing data then there is something wrong with it, I can remove the Battery on my IIs for 10 mins if need be without a problem - Mike
Yes the Backup Battery is at 100%
It loses everything as soon as I take the battery out, I can put the battery straight back on, start the phone and OS setup begins.
When you say selected "off". Do you mean quickly pushing the power button once.
I have done this and still it loses everything.
Looking forward to your response.
Jonnycash!
All I can sugest are two options
1, Return the phone as it is clearly faulty, demand O2 repair the unit or try for an Exec as a replacement as re-compense, you might get this easily as they are no longer offering the IIs.
2, install something like Sprite back-up and configure the back-up to re-install everthing hardly ideal, and this is not what I would do.
Mike
Yes, I have just got it back from being "repaired". they said that they replaced the circuit board but it still does it.
I will send it back as suggested and try get a new one.
Thanks
Jonnycash
After taking out the battery, try not to push the tab(the one you pull back and the battery pops up) that holds the battery back into place until you re-insert the battery.
Jonnycash said:
Yes, I have just got it back from being "repaired". they said that they replaced the circuit board but it still does it.
I will send it back as suggested and try get a new one.
Thanks
Jonnycash
Click to expand...
Click to collapse
Sounds like a duff backup battery to me ( see pic), changing the mainboard would seem a sledgehammer to crack a nut. I have had this with blueangels after re-assembly, even with the backupstatus at 100%. I leave on a cradle charging overnight then do a hard reset - seems to work for me.
Richard
i have that problem as well before. but maybe this will help you a bit.
because i always do it removing the battery when changing my sim card. how i wish they would put the sim card away from the battery. ( calling the attention of the engineers for future references).
i started on the permanent save check mostly on contacts and appointments (I needed them all the time) (start>settings>system>permanent save). then i usually turn on the flight mode then turn off the pda from the power button.
thats the time i take the battery off and either to swap the sim card of the battery. then it automatically go to soft reset when the battery is back you will notice that after the automatic soft reset, there will be a small window showing appointments and contacts restoring.
i hope this will help.
I've had this, once. I've heard that this is a bug of that little black thingey that holds the battery, because it supposed to switch between backup battery and normal battery. Too bad sometimes it does not do this at all...
finally this happened to me to today. I by mistake took the battery out and when I put it there again, it hard resetted itself. Many of my notes were stored in main memory, which I had taken from my teacher just 30 mins ago
kamal
kdskamal said:
finally this happened to me to today. I by mistake took the battery out and when I put it there again, it hard resetted itself. Many of my notes were stored in main memory, which I had taken from my teacher just 30 mins ago
kamal
Click to expand...
Click to collapse
It happened to me again few days ago, under 2003SE (I had to downgrade for something). One thing i love in WM5 that I don't have to worry about this.
It has happened to me many times as well as I am always changing batteries. As somone mentioned above it seems to be a bug with the battery holder (the little black tab you clisk to hold the battery in.) I just keep my contacts backed up each time I add a new one. as for the applications they can usually waite till I restore them.
need solution..
need a good and working solution for this...........
Re: need solution..
isk2005 said:
need a good and working solution for this...........
Click to expand...
Click to collapse
Eeerrrr. how about ' replace the battery' - they are standard cells...
Richard
Mabey its not clear what seems to be happening here
When you drop the unit and /or when you open the little black clip that holds the battery in place. Somtimes the phone looses all stored information and goes to hard reset. There seems to be 2 bugs in action here.
1) The batterys seem to get into a strange state where they dont work properly. (I have found that putting the battery into the rear slot of the charger reconditions it to fix this problem.)
2) Some units seem to have a bug with the battery latch when you open the latch accidently or somtimes even just when changing the battery intentionaly it seems not to switch to back up battery corectly. My theory is that there is a dead zone in the latch that does not make the correct transfer if it isn't fully engaged in either direction. It is a really poorly devised way to handle battery changes but hey its too late for them to redesign it. I can not say how many ppl have this issue or if it is everyone or just some people but I do know this is the case on mines and many of the forums I've read.
Solutions:
1) Back up your unit whenever you add data to it. you can just do a contact list back up which only takes 1 min for me and my sx66 has over 2k contacts. Do full back up once a week that should cover your apps and data.
2) Keep your battery reconditioned at least once a week use the rear charging slot for the battery. If you only have one battery this is not an option so I suggeest if you are going to keep your sx66 for any length of time buy a spare battery.
3) Recently I have begun using a small peice of duck tape to secure my battery latch. It is a pain in the rear but I have droped my unit once in this configuration and the battery and latch stayed in place.
Additionaly:
To make restores easier you can include some of your favorite applications in your ext roms. Just snoop around in the forums and you will see directions for manipulating ext rom.
Also look into changing the directorys where you store information. IE your mem card and the onboard storage directory seem to never get nuked unless it is done by the user.
Anything short of the above listed or replacing the hardware is not viable, because these are HARDWARE bugs. Version 5 avoids this issue because it does not hard reset your data like all previous versions of ppc. However the hard ware issue is still there it just doesnt effect you. But if you upgrade your rom be carefull because you are trading the bugs you know for the ones you don't know...lol
thanks for advice ........
dont worry richard am shifting to o2 exec
isk
i got an xda orbit from a friend of mine and i have a huge problem,after updating to wm6 the orbit begins to shutdown alone.
i just leave the device 1-2 hours witout touching and then it shutdown .
sometime i hold the orbit and its on,then it turn off alone.DIESSSSS
i didnt c this problem when the device had wm5.
if anybody experiance something like this please help help.
Can you explain what you mean by it shuts down?
What behaviour does it show.
What happens when you turn it on?
Does it still recieve calls?
like you take the batterie out.
i mean when i press on the power botton the phone start like its soft reseted.
crazy wm6
I have a similar problem (still on WM5.0) of the Orbit turning itself off completely. Last night I discovered this happens if I put pressure on the rear battery cover. Going to return it to O2 as faulty but this may be the same issue you have?
Got the same Problem today and some days before...
I will have an eye on this
micstar said:
Got the same Problem today and some days before...
I will have an eye on this
Click to expand...
Click to collapse
Two days later - same problem...
One more and i have to return the device...
I have exactly the same problem here with my P3300 and wm5 installed. By pressing the battery cover the device turns off.
Did you solve the problem? Did the customer support replace your phone?
I discovered that the problem is due to the battery which slightly moves by pressing on the cover and the phone turns off.
I was able to solve the problem by inserting a small piece of paper between the battery and the case.Now the battery does not move anymore and the phone does not turns off by pressing on the cover.
Two days later - again at middday
...the device turns off on its own.
I inserted a piece of paper- let´s wait and see.
Strange - it allways turns off at midday - every 2nd day.
I can´t reproduce the error by pressing on the cover...
Next time this happens, I will return it to O2.
Mic
micstar said:
...the device turns off on its own.
I inserted a piece of paper- let´s wait and see.
Strange - it allways turns off at midday - every 2nd day.
I can´t reproduce the error by pressing on the cover...
Next time this happens, I will return it to O2.
Mic
Click to expand...
Click to collapse
I too have been having this problem.
I can mess with battery cover and battery without turning off, but even leaving it on side still powers off completeley evety now and then and sometimes I have to remove the battery and replace a couple of times before it turns back on.
Finding it impossible to recreate the problem.
I have sent it back to T-mobile once but they returned it saying they cant find the fault. I Ended up ringing the service team and they agreed that it seemed like an intermittant hardware fault.
Thing is now I am thinking of sending it back again but I get the feeling it will come back to me again.
PLEASE if any one has found a solution to this please post.
I will try to secure battery better and see if it makes a difference - will report back.
Hi. Have a look at Notification Queue, maybe there is a shutdown device procedue. You can use Pocket Mechanic Professional (www.wizcode.com/products/view/pocket_mechanic_professional) to do that. Hope it helps.
leez said:
Hi. Have a look at Notification Queue, maybe there is a shutdown device procedue. You can use Pocket Mechanic Professional (www.wizcode.com/products/view/pocket_mechanic_professional) to do that. Hope it helps.
Click to expand...
Click to collapse
Cant see one but not sure what I'm looking for
Hi!
Since the upgrade to WM6, I have the same problem, about twice a week I pull my Orbit out of the pocket and it is off. I can turn it on and it boots like after a soft reset.
It happened just minutes ago, there was no pressure on the battery cover. I was listening to music, and it just stopped.
I tried pushing and shaking it, but I could not provoke the poweroff this way.
I also tried Pocket Mechanic to look at the notification queue, apart from two Reminders in the Year 4501 I could not find any obvious entries.
Any Ideas?
Ciao
Martin
Any news on this? I might have the same problem.
Thank you.
Orbit
I'm having the same problems :| i had them with WM 5,after upgrade it to WM6 from a O2 original rom still failing,even with the Artemis Touch...and never fell the floor :S
I had this same problem. I tried paper under the battery cover, but that made no difference. I then folded a couple of thin strips of paper in half three times (to make it 8 layers thick), and pushed these down the edge of the battery opposite the contacts (one at each end of the edge to keep it straight). This pushed the battery far enough that I could no longer see the contacts, and seems to have fixed the problem! At least, fixed the problem I could reproduce by pushing the battery cover - going to see if it turns off at all in my pocket now.
-
Tev
In the last couple of days I've noticed that when I slide out my keyboard to do some typing (mainly noticed in emailing), my phone just goes dead and I have to restart it. Anyone had this issue or know how to resolve it other than sending the phone in? Thanks in advance!
I have the same problem, usually when opening up the keyboard to send a SMS.
Try to make a backup and HARD reset phone. See what's in result.
After negative result u can try to flash another firmware OR disassemble touch pro 2 and clean parts. But do it on your own risk
I had this issue when I updated to the higher output battery. It appears that when opening the keyboard the movement can occasionally jar the battery in the compartment(at least it did on my tp2) which then disconnect the battery contacts and the phone shuts off. It was even more apparent when I went the the 3500mah battery from HTC and the new cover. I resolved it by placing velcro on the inside of the cover which effectively pressed against the cover and battery itself to hold it from moving. So far it has worked very well and its been a year.
I have that problem because the power button is in the worst location ever
Wyrestorm said:
In the last couple of days I've noticed that when I slide out my keyboard to do some typing (mainly noticed in emailing), my phone just goes dead and I have to restart it. Anyone had this issue or know how to resolve it other than sending the phone in? Thanks in advance!
Click to expand...
Click to collapse
the phone actually turns itself off?
or just the screen dies?
is the keyboard backlight still on?
sh4d0w86.
I had the same problem.
I stuck some paper inbetween the cover and battary
sh4d0w86 said:
the phone actually turns itself off?
or just the screen dies?
is the keyboard backlight still on?
sh4d0w86.
Click to expand...
Click to collapse
No, it was powering off completely. Seems like in the past couple of days things have been okay, maybe it's an issue with the battery like others have had and I need to wedge something between the battery and the outer cover.
I had same problem with my wife's TP2. Problem occured after removing SIMLOCK (French Orange). Flashing fresh ROM helped in my case, If you don't want to flash new ROM try HardReset
I've been using my s4 for about 10 days. everything's fine but it has happened like 3 times the phone just shut off itself without me touching it. it's in my pocket, and i was using it like 5mins ago, then when i take it out i found it's totally off already.
the battery had enough juice at the time and the phone didn't feel too warm either. i totally have no clue why this happened. anyone here is experiencing the same thing with your s4? :crying:
for the first two time i can just press and hold the power button to turn it back on. but today when it happened the third time, the press and hold didn't work until i took out the battery and put it back. when it's on, the battery still had like 70% power.
this is frustrating... should i contact t-mobile for an exchange?
p.s. i rooted the phone and from what i can recall, besides titanium backup i didn't install any new app that i didn't have on my old htc sensation. the sensation didn't have this random shutting down problem. (i don't think the titanium caused either).
It used to happen on my s2. But I change roms and it went away.
Change rom and see what happens.
If possiible go full stock for few days.
Otherwise return it.
Sent from my SGH-M919 using xda premium
I've had my phone since the 2nd. Not 1 error or reboot. I've also been running cm nightlies for the past week as well.
Sent from my SGH-M919 using Tapatalk 2
I actually have a problem when I'm on the Internet or doing other things. My phone just got stock on a blue screen and I can't do anything to get out of it. I hav3 to turn off my phone in order to ho back . It happens to me like 8 times since I got the phone im frustrating
..
One question did you install the flash player app from the web
Sent from my SGH-M919 using xda premium
i didn't install the adobe flash player, nor did i install a different rom. everything is stock. i fully factory reset the phone once and after that i even didn't disable or delete any bloat ware. but the random shutting down still happens... annoying
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Mine has done the same thing twice, first time assumed it was me (before the latest firmware upgrade which "improves stability") the second time it was in my pocket, took it out and it was off - thought battery was dead but tried to switch it on anyway and guess what, battery was 90%+
Have no idea why it shut off - stock rom, only "odd" app is Good for enterprise .
Could it be related to overheating in the pocket?
Anyone got any ideas?
W.
Happen to me and to some other Italian guys, too! In my case, the I9500 turn off itself, sometimes reboot itself, just now! Depends from the rom, I don't know why. One rom reboot it, try another rom and after a bit of second shutdown it. And always after tha the display go off
I9505 not, it had only the problem of the audio crackle, for now.
I am also having this issue , please if someone can help...
I am having an i9500 (octa core version) and running United Arab Emirates 2013 June 4.2.2 I9500XXUBMEA I9500OJVBMEA firmware (stock , no root) , frequently when the phone is locked it will shut down on it's own and I have to keep the power button held a bit longer than usual for it to start (like 20 seconds) , I do not want to root it because the company I bought it from is not that...good....so I am very afraid of sending it to their service department , please , any info/suggestions would be greatly appreciated
There is some update about this problem?
I have stock, randomly turns off, sometimes I have to take out the battery to turn the phone on.
It's the only problem I have with the S 4, for the rest is the perfect phone
nazzza said:
There is some update about this problem?
I have stock, randomly turns off, sometimes I have to take out the battery to turn the phone on.
It's the only problem I have with the S 4, for the rest is the perfect phone
Click to expand...
Click to collapse
It's a firmware issue as far as I could tell Good luck finding a good one , I gave up and traded my i9500 for a i9505.
I found out that if i put my phone in the loader it shuts off... Maybe battery problem..
test
test
Sutting itself down
Hi
My S4 is randomly shutting itself down when in my pocket, can you advise how to rectify this situation please?
Thanks
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
Hellion_zk said:
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
Click to expand...
Click to collapse
I've been running the GT-I9505G play edition phone for the last month and only in the last week has the phone began to reboot on its own. What's strange about it is it usually happens when I'm not using the phone. I've seen it reboot maybe a dozen times over the last week. The phone always reboots and doesn't just turn off.
I'm going to see if factory reset takes care of the problem, if not I guess back to Google for a retread...
Thanks B
Yes I do a lot of bending down and I always have my body in awkward angles while working on the flight line and I used to have the same exact problem at work. I always thought that my S4's shutting off was due to the tiny half a mm gap between the bottom of my 7500mAh ZeroLemon Extended Battery and the bottom of the phone's battery slot, in-turn causing the battery to move inside my S4 and make the battery disconnect from the pins. I noticed a tiny gap in the fitting of the battery to the phone and that the battery was never really snug as much as it was with the 3500mAh Anker Extended Battery for my S3; it's really easy to remove the ZeroLemon battery and thought the battery shouldn't be easy to remove.
So I figured it was either the gap causing it to shut off or my movements somehow causing the power button to be pushed while it was in my pocket. I had a feeling it couldn't be the latter though because the thigh-located cargo/map pockets of my ABU's are a bit too large to not have enough room in the pocket for the power button to be pushed. I ended up solving my shutting off problem by cutting a very small piece of thick, durable paper the length of the S4's battery slot and I used the paper as a shim between the bottom edge of the ZeroLemon battery and my S4's battery slot to close the miniscule gap. Since I did used a thick piece of paper as a shim, I've yet to get any sudden shut-off's... even with the amount of times I bend down and move in ways that would cause it to shut off.
Sent from my SGH-M919 using xda premium
I just recently have same issues, it is turning off while the battery is not dead! i have tries to reset the factory setting but it dose not help at all.
what frustrated that Samsung mobile costumer services in UK is not helping much!!!
any help please
if your phone shuts off and than you try to restart it and the battery is a lot lower than before than your battery is broken
I get exactly what you describe, only takes a slight bend to shutdown. doesn't do it with the back cover off, without the cover the battery moves out slightly and the phone stays on.
Hellion_zk said:
Ok so i may have isolated the cause. at least a physical one. I am an electrician, and i do a LOT of repetitive tasks so i love listening to music while i work. thats when i noticed a pattern to the problem. and this will blow your mind.
( I do not recommend you try this yourself unless you particularily like the sound of 700$ going SNAP)
i took my phone out of my pocket, and by pressing both thumbs on the center of the screen and physicaly bending the phone forward, ( Dont give me crap for this, im smarter than most and i understand limitations. I was impressed that this phone can bend nearly a full 1/8th of an inch!) i was able to replicate the problem.
My theory is, since samsung used a softer plastic for there entire frame, and since the phone is so thin, when ever id bend down, (Pulling pants tighter across my thigh with the phone facing my leg) it would bend and physicaly seperate the metal pins that contact the battery.
PS: just got home, DGAF about spelling right now. is it this hot for anyone else right now!? lol
Click to expand...
Click to collapse
my phone shuts down intermittently, when I have it in my pocket but very seldom if i have it on the table. After did some research of setting the wifi sleep mode policy, deleted apps etc... i still have the same issue.
Hardware probably bad in my opinion.
Any solution if someone can chime in?
Thanks
Check out yout baterry. Try to replace the new.
manhktqd said:
Check out yout baterry. Try to replace the new.
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Click to collapse
Thank u manhktqd
I did replace the battery and has been trouble free for the last few days.
My old battery was bad. I recommend anyone with the same issue to check ur battery, use ur fingers to press the middle of the battery, if it feels kinda soft then ur battery is bad, replace it with a new battery then u will not have this issue anymore.
DroidOverApple said:
Thank u manhktqd
I did replace the battery and has been trouble free for the last few days.
My old battery was bad. I recommend anyone with the same issue to check ur battery, use ur fingers to press the middle of the battery, if it feels kinda soft then ur battery is bad, replace it with a new battery then u will not have this issue anymore.
Click to expand...
Click to collapse
Well I had this problem when I drop my phone from only 1'' on the table. It shut down.
I clean the battery contacts, add a little bit of dielectric grease, and it made the trick.