Develop Bugs

Warranty Exchange

I have a T mobile branded Touch Pro 2
and the screen won't turn on. I can receive phone calls and talk on the phone using my wired headset to answer the phone
But that defeats the whole purpose of having a phone when i can't send texts or even make phone calls.
Its flashed with the Energy Rom Cookie June8 ROM
Anyways my question is When i turn it back in for a warranty exchange
, THey are mailing me a new phone and i have to ship the old one back
Do i have to flash the phone back to its stock ROM?
Thanks
:]

Yea you definetly need to flash it with the stock rom.
If you don't they will either charge you for the device for original price or make you send the warranty device back and let you keep the device that is defective/void your warranty for that device.

Don't forget to undo hardspl.

Hmmm how would i come about doing this?
I have not yet seen the stock rom on the the XDA forums and i don't know how to undo Hard SPL
Please lend me a hand
Thanks :]

Near the bottom of Post #2, there are instruction on what to do for warranty returns.
http://forum.xda-developers.com/showthread.php?t=550131
You absolutely need to flash back to stock ROM and radio, and restore SPL. First thing they do is start the bootloader and see right on there that you have HardSPLed. Then your warranty will be void, and they will charge you full price for the new phone or repair.

I ran into a bit of a problem.
Since the screen won't turn on. even at the loading screen. will they even find out?

Koomoo said:
I ran into a bit of a problem.
Since the screen won't turn on. even at the loading screen. will they even find out?
Click to expand...
Click to collapse
Presumably they will fix the screen, at which time they will notice the flashed ROM.

HMm i flashed in the stock rom provided above *thanks*
But when i try to UNDO the HARD SPL it gives me a 202 Connection Error.
ANy ideaS?

I don't know where (TMobile's a German company) you are but in the EU ALL electrical equipment sold has to, BY LAW, come with a 2yr manufacturers warranty. Within that 2yr period the manufacturer has to PROVE that what you have done has damaged the equipment. I'd say that's pretty mmuch impossible to do with unless you're doing something fairly extreme such as overclocking

K never mind Got the screen to work and surprisingly its still working since i've reflashed with the stock rom. Interesting........
UNDO hard SPL Completed.
Screen still does not turn on after it has been put to sleep.
=[

Microphone Not Working

SO my Tilt2 microphone just all of the sudden stopped working after I upgraded my rom from another rom. I reflashed back to the old rom and even flashed back to the original shipped rom from att and it still doesnt work. So i pretty much concluded that this may be a hardware issue....So i called att and they told me that my warranty is up and that i cant exchange for another...I also was told when i bought the phone from att that i could not get insurance on the phone because it was so expensive...its a load of crap i know...bc i fell for it too. So after i got off the phone with att they told me that I could contact HTC for a repair...so I did and they told me to ship the phone to them...and since the repair center is in Houston and I live in SA it should only take a few days before I get the phone back...
Now my question...Since I Hard-SPLd and put a new rom on it...would it be wise to reSPL it to stock or should I just install the original stock rom that came it...
And Also I would fix the problem myself, but I have opened the Touch Pro 2's before and they are a b* to do...because in order to get to the screen/mobo you have to take apart the keyboard etc...

unfortunately this is a pretty well known problem with our phones. Has nothing to do with flashing roms or anything like that. A lot of people have had this issue.... reload on the stock rom, re SPL your phone and send it back get it fixed... odds are they're just going to send you a new phone.

HELP! My phone gets hot and restarts! Please look for more info inside!

Hello dear friends!
HTC let me down Kind of stupid phones indeed at least desire...
I have my phone for quite a time now, it is rooted with unrewoked, clockwork recovery and s-on. I flashed many different roms in the past and everything was brilliant. In a pas half-a-year or so I stayed with only one ROM - MIUI-Au. I kept updating it to the newer versions and so on and on. Never had any random reboot or something. At least maybe it was because of some strange app or something else. But now it started to reboot randomly and constantly!
Phone gets hot abit and it just reboots, and never comes to android homescreen again, until I put out the battery, hold it for few minutes, pop it back and then it boots. But as soon as start to play music, or run a game the phone gets hot abit and reboots again. and so on and on. I thought maybe it was a miui issue. So I tried to flash different roms, but guess what? None of the even boot! The main screen shows and with the same second it bootloops again and forever!... (
Even from recovery it sometimes reboots randomly. So i managed somehow to flash my miui back and it at least boots. But it is very unstable now, I barely can use my phone now
PLEASE WHO CAN HELP ME????
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?

What have you set the CPU max to?
Sent from my HTC Desire using xda premium

Thank you for response! Appreciate, really!! I didn't set it, I left everything by default I think! Because as i said, i even tried flashing different roms, not only miui.
What else could be? By the way, with stock froyo rom If I remember correctly, sometimes it became extremely hot, but I didnt get any reboots from that. But now, it gets just a little bit hot and it seems that this causes the reboot...

Now what I just noticed, I get reboots even when the phone is idle. And it is not even warm!

If its not getting hot then I'm confused lol. It sounds like a actual hardware fault. Sorry I can't help with this one
Sent from my HTC Desire using xda premium

cluendo said:
My warranty probably out of date, and my phone is rooted, I dont think HTC would accept it...
any thoughts? friends?
Click to expand...
Click to collapse
try and get it taken back to stock if you dare.
The phone hasn't been out 2 years yet, which is how long the warranty is.

Thank you! But is there any possibility to fix it without HTC involvement? Maybe it is not hardware issue ? Can it be because phone is rooted and I flashed many roms to it ? I didnt try AOSP roms since reboots started, I will try to pop in Cyanogenmod or other and see if I will get reboots.
Would rerooting my phone and updating my recovery fix the problem?
and Note: yesterday I tried to S-OFF my phone, but I can't even do that with my unstable MIUI. It rebooted in the middle of the process..

I had a similar problem, apparently it's not uncommon on the early revisions. I sent mine to HTC and they replaced the mainboard.

Thank you for answer! But what if my phone is bought through a contractor?
Can just call HTC and ask the for repair? Or should I contact my contractor first ?

Just give them a call and they will try to help you out. I had a very good customer service experience with them when my desire had some issues.
They will require a proof of purchase though. If you managed to get the receipt from your "contractor" (I am unsure what you mean by a contractor), then there should be no problem.

Sorry for misleading word, I meant T-Mobile. I bought my phone under contract. I think I have a receipt. I even have whole box and stuff of the phone somewhere in my drawer.(just sayin ). So how is customer service of HTC? Poor, good ? I heard you need to tell them that you did a factory reset and that didn't help. Is that true. Also if I will unroot my phone, will they know it was rooted anyhow?
Ahhh....this overheating issue seems common. How they can release faulty phones?? No clue.
thanks for answers mates!

In Singapore, HTC service is really good. Phone was still under warranty.
It took me just one (real) call to confirm a repair order. The first call I was just checking to see what options were available to me.
The second call was an actual repair request. And the third call was me pestering them for a pickup date. heehee
In Singapore, repairs were done via courier. They picked it up and 1 working day later, they sent it back.
Naturally, you will probably need to impress upon them that you tried everything to fix your phone (which I hope you did which includes proving to yourself that it's not the ROMs fault).
You will definitely need to reset everything back to zero. In my case, I downloaded an RUU to totally reset everything back to STOCK, which included removing clockworkmod recovery. You WILL need to create a goldcard for this though so bear in mind that it's not exactly a case of a simple flashing procedure. At least not if you don't already have a goldcard.

Sorry if I overread it at some point, but you speculated at the beginning there could be some faulty app causing this, but you never meantioned performing a full wipe. Have you full wiped yet? Just to make sure it is indeed no software problem.
greets

Thank you for your answers. At the moment I have SuperNova classic ROM. ( 2.3.3 + Sense 2.1) But my phone crashes again and again, it is so annoying and causes me so much trouble.
I never tried a reset or unroot and return to original rom. Im just wondering now, would this help to remove or at least remove those reboots?
Today I was in my work and i was keeping my phone in my jeans pocket. it got hot as u would expect when keeping in pocket and suddenly it rebooten, then it went into a bootloop and started to bootloop 7 times in a row quickly. then again and again. It became very hot at that time.
For the interest, what exact hardware faults causes these reboots and why phone gets even hotter if you keep it on boot loop. If I keep phone cold, the rom usualy stays normal, without reboots. but as soon as I start using my phone, texting or calling for at least 5minutes of using it just reboots.
as I said- really annoying thing :S
I remember my happy times with miui, apps and no reboots Was fun!
cheers for helping!

I would give full wipe / factory reset a chance, and maybe RUU.
At least try it before sending phone to htc.

It is hardware problem, search forum. Fresh ROM without SD card, enabled WIFI and GPS, running G navigation, back of the phone is warm - restart after few minutes.
Maybe someone know how to read info form the phone right before reset? We could understand why the phone is reseting and hopefully add some patch.

Reboot-loop experience
Hey,
i had the same problem over the last few months: In the beginning my phone restarted only when it got hot, but it got worse over the last few weeks, in the end i was not able to use two apps at the same time (music and mytracks) or even to surf the internet longer than a few minutes. The problem did noticeably decrease when the phone was cool - tested by putting it on a fan or in the fridge. Yet, Skype was regularly killing it. As i really love my phone (and especially the AMOLED-Screen!) i did not want to resign. The battery cover contains some metal which is supposed to enhance heat dissipation - so i attached a little thermal pad to the hotter bottom of the phone to improve contact with the head spreader. Unfortunately it did not entirely fix the problem. Yes, it improved the situation a little, but it got even worse after a week or two - in the end i had to turn it in.
So i decided to take it to the Telekom-Shop. They were very kind and told me they would call the other day to confirm that the replacement would have been shipped. It took a few days longer, but i got a phone with the AMOLED-Screen! The employee said it was a used mainboard in a new case, completely refurbished. They only replaced the main unit, i kept the battery, sd-card, charger and so on. Now i have a working Desire again!
Terminator

Similar?
Hi i on the other hand have similar problem, qiute anoying one, my desire, cm7 hboot, s-off, insert coin cm7 rom, have phone freezing in diferent situations, sometimes its working sometimes just freezez and i need to get battery out and turn it one and sometimes several times in row to get it working again???? RUU and go to give phone in service? plaese advice?

@cp6ija Sandisk SD card? If yes, smash it.

nvm
cant delete post so just posting gibberish

Root affects guarantee?

Hi! So, a couple of months ago I bought the HTC 10, and it's safe to say that I love the phone, the only thing I wasn't a big fan of was Sense OS, so I decided to fire up Lineage OS into the phone and lo and behold, the perfect phone was born. It was beautiful, and the customization I could do was on another level, not to mention performance. Until I decided to tinker a bit with the phone's look and then the problems started.
I was prompted to update my OS which I gladly do every week, but I hadn't customized the software that much before, so when I flashed the update, I was stuck in bootloop. I flashed the zips that supposedly uninstalled everything I did to the phone and was still stuck in bootloop, did a wipe, still bootloop, it wasn't until I did a complete factory reset when I got my phone back. But then, I saw something.
After booting up, I saw a tiny bright spot under the lower left of the screen, I barely noticed it, but it was there. I decided to go back to stock, and it was still there. Looked into the problem and apparently it's a hardware issue. Called HTC and they told me that they could come for the phone on Tuesday, but the thing is, my phone's status is "modified" I try to lock the phone again and it changed from "unlocked" to "relocked", I'm afraid that these guys might have something to say about that and they'll give me back my phone with no repair at all...
So, what do you guys think? Do HTC care if the phone was unlocked and rooted once before, or that the software status is modified? How can I change those things? Is it really worth it to send my phone for repair? (the spot is really small and not that noticeable, but I'm scared it might get bigger over time)
Sorry for the lengthy post, hopefully you understand. Thanks in advance!

Since this is apparently a defective hardware issue, they shouldn't care. My first HTC 10 was broken (vibration didn't work), and it took me 6 weeks of going back and forth with them to get it replaced and it was completely unmodified. I would say you shouldn't have any issues getting a replacement, because only the software was modified, and you returned that to complete stock, then the issue with the screen spot occurred.

I agree, just returning it to stock should be enough. From what I remember they don't specifically say that unlocking the bootloader completely voids the warranty even for hardwaee issues.
I say send it in and let them replace the screen.

taker714 said:
Hi! So, a couple of months ago I bought the HTC 10, and it's safe to say that I love the phone, the only thing I wasn't a big fan of was Sense OS, so I decided to fire up Lineage OS into the phone and lo and behold, the perfect phone was born. It was beautiful, and the customization I could do was on another level, not to mention performance. Until I decided to tinker a bit with the phone's look and then the problems started.
I was prompted to update my OS which I gladly do every week, but I hadn't customized the software that much before, so when I flashed the update, I was stuck in bootloop. I flashed the zips that supposedly uninstalled everything I did to the phone and was still stuck in bootloop, did a wipe, still bootloop, it wasn't until I did a complete factory reset when I got my phone back. But then, I saw something.
After booting up, I saw a tiny bright spot under the lower left of the screen, I barely noticed it, but it was there. I decided to go back to stock, and it was still there. Looked into the problem and apparently it's a hardware issue. Called HTC and they told me that they could come for the phone on Tuesday, but the thing is, my phone's status is "modified" I try to lock the phone again and it changed from "unlocked" to "relocked", I'm afraid that these guys might have something to say about that and they'll give me back my phone with no repair at all...
So, what do you guys think? Do HTC care if the phone was unlocked and rooted once before, or that the software status is modified? How can I change those things? Is it really worth it to send my phone for repair? (the spot is really small and not that noticeable, but I'm scared it might get bigger over time)
Sorry for the lengthy post, hopefully you understand. Thanks in advance!
Click to expand...
Click to collapse
If your that worried about it, doing a ruu to get completely back to stock should fix the modified message

First of all, I want to thank everyone who answered this post, really appreciate your opinions.
So, quick update, after I sent my phone, literally got a call the next day telling me that the software was modified and it breached HTC's guarantee. So unfortunately it's a thing... I'm probably going to ignore the issue with the screen since for now it's not that big of a deal, but I have a feeling that I'll have to buy a screen replacement and try and replace it myself down the line. Kinda bummed, always been a Nexus guy but loved and admired HTC's phone designs and quality, so when my Nexus 5 died earlier this year (After three years of abuse, Android bless his soul), I thought that it was time to get "HTC's comeback phone", since the Pixel was so expensive and hard to get. Not saying I regret buying the 10, still is a joy to hold and use, and in my opinion, a lot more better looking and manageable than the HTC U11, but still, had my expectations just a tiny bit higher... I guess that's what you get when you try out new ROMs haha.
Thanks again to everyone who responded this post, hopefully this helped someone.

So even you return your htc 10 back to stock and relock bootloader phone is not under warranty?Wtf?

johnnyman25 said:
So even you return your htc 10 back to stock and relock bootloader phone is not under warranty?Wtf?
Click to expand...
Click to collapse
Ikr? The thing is that even if you flash with RUU and lock the phone, the system doesn't change to a "locked" status again, but it changes to a "relocked" status... And while it's that way, the system will appear modified in the bootloader. And any modification to software goes against HTC's guarantee because they basically blame your hardware issue on you tinkering with the software. Pretty funny if you ask me, but oh well xd

taker714 said:
Ikr? The thing is that even if you flash with RUU and lock the phone, the system doesn't change to a "locked" status again, but it changes to a "relocked" status... And while it's that way, the system will appear modified in the bootloader. And any modification to software goes against HTC's guarantee because they basically blame your hardware issue on you tinkering with the software. Pretty funny if you ask me, but oh well xd
Click to expand...
Click to collapse
But I read the htc accepts phones with stock software and relocked bootloader. It's a lie?
HTC 10 Matte Black Power

I mean, it probably depends who takes the phone and how they check for faults... Maybe I was flat out unlucky

HTC 10 Unstable, Unpredictableand crappy battery.

I am wondering if anyone has any ideas on this crazy phone.
I am experiencing some really erratic behavior and rapid battery drain. My phone will spontaneously reboot at any given moment. Usually when the battery level gets below 50% but not always, I've had it happen at 80% as well. When it reboots it will go into a boot loop and show the battery at 1%. It will boot a few times then shut off until I plug it into a charger and reboot. Then the phone will have to charge from 1% even if it was at 75% when it shut off. Sometimes if I charge it a bit, say up to 30% and then reboot, it will boot back up at 60 or 70%. No rhyme or reason.
When all this started I was running Venom rom and I hadn't updated anything for a long time. I thought maybe something was crossed up so I flashed the stock RUU and re-rooted with the intent of re-installing the current version of Venom. I flashed Venom and got everything set up again....Bam...out of the blue a reboot. This time I lost all of my settings and tweaks in Venom, it seemed like it reverted to a fresh install. I went through all of the tweaks again and set everything back up only to have it happen again.
I have tried all of the battery reset tricks i.e., deleting battery stats. Holding down both volume buttons and the power button etc. Nothing works.
I have wiped everything except the external SD card in TWRP and then again when I installed a new ROM. I have done this numerous times. The phone seems to run a little better now but it still will random reboot and show discharged. Only get about a half a day out of the battery if I'm lucky.
I am currently running the latest version of TWRP 3.2.1-0 and stock rom firmware version 2.41.605.36.
This thing is driving me nuts. I have tried pretty much I know how to do with my limited abilities. Anyone have any ideas?

Sooo....as soon as I posted this thread I found this one https://forum.xda-developers.com/htc-10/help/random-shut-boot-loops-t3690547. I'm not sure how I missed it in my searches. I have some reading to do LOL.

HI,
i have same problem. I hope it will be resolved with Oreo !!

Leedroid is answer to all bugs

Aftab_khatri said:
Leedroid is answer to all bugs
Click to expand...
Click to collapse
I tried that as well. LeeDroid didn't change a thing. At this point it really seems like a hardware issue. I have an email sent to HTC to see what they have to say.

Well to be honest I was getting a crapy battery life while using the car charger or charge it more frequently, but I am using In home Aukey Q3 and in work stock, these results are captured before writing the reply

Any lint or anything else stuck in the charge port?

I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.

CharliesTheMan said:
I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.
Click to expand...
Click to collapse
Unfortunately my warranty expired in July so there is no point starting a replacement process. I have been on chat with 2 different HTC people. HTC will not help me....period. They will not even acknowledge that they have a problem. I sent them the link I posted above with everyone else having the same exact issue. I made it really clear to HTC that I will not buy another one of their phones. Too bad, I have had nothing but HTC since the Thunderbolt. I won't have another one.
I have wiped all partitions including the internal sd card via TWRP at least 3 times. I have flashed the lastest Verizon RUU firmware 2.41.605.36 at least 3 times (running that now). Flashed an updated version of Venom. Flashed the latest LeeDroid, complete wipes for everything. Tried holding down the power button along with both volume buttons to reset battery stats. Tried dice and chicken bones LOL. Nothing corrects the problem. I thought it got a little better but I was wrong.
Samsung here I come

CharliesTheMan said:
I think you need to do an RUU, and run your device completely stock. Are you s-on or s-off? Do you use magisk or just old school supersu for root?
You need to go back stock anyway, I'd definitely start the warranty replacement process and you'll want to be stock for that anyway so if you confirm it does it bone stock, you'll know it's a hardware issue, and you've got it ready to send back.
Just make sure HTC knows how frustrated you are to have invested in an HTC device and having a problem like this with a device that hasn't even been out that long yet. It definitely should be within the period that HTC will take care of you as a paying customer. It's a lot cheaper to keep you as an HTC customer than it is to go make a new customer to replace you.
Click to expand...
Click to collapse
Missed the first part of your post....I'm S-off. I have gone both ways with Magisk and SuperSu. Currently (and I seem to prefer) SuperSU.

Hard not to come to the conclusion that your battery is bad

I found a shop that is going to try and help me replace the battery. They were hesitant due to the possibility of breaking the screen during disassembly. I ordered a new screen to go along with the new battery. If this doesn't fix it I guess I just tossed another $100.00 bucks in the trash.

goobener said:
I found a shop that is going to try and help me replace the battery. They were hesitant due to the possibility of breaking the screen during disassembly. I ordered a new screen to go along with the new battery. If this doesn't fix it I guess I just tossed another $100.00 bucks in the trash.
Click to expand...
Click to collapse
I had the exact same issue as you! A repair shop replaced my battery for 70€ and now it's working perfect again. I also tried different custom ROMs and nothing worked.

I've been having the same issues and I finally decided I've had enough. I'm going to try to revive my 10 by replacing the battery with the part here. I have a heat gun and phone repair kit already but just to be extra safe, I ordered a replacement screen/LCD assembly as well from here. I really hope I don't break my original screen because I'm not convinced this replacement is actually OEM. I don't want to risk sacrificing screen quality by having to swap my original out with a replacement. We'll see how it goes when I get all the parts in about a week and a half. Wish me luck!

Got my 10 back from a local repair shop after replacing the battery Runs like new again. Really happy the new battery fixed it back up. Pretty disappointed that HTC would do absolutely nothing to help me get the phone fixed.