I've been trying some WM6 roms on my M3100 (Black and two versions from Faria so far, along with HardSPL and the latest radio rom). While they all seem to work very stably for the most part, I find that if I turn the wireless on after a few minutes the phone starts reading constant tapping on the top right corner. So if I'm in landscape mode, the Start menu keeps popping in and out, and if I'm in portrait it hits the close button and everything I've got open disappears.
I've read about some Hermes having alignment issues, but I'm not sure this is to do with alignment, it seems to read other taps correctly if I touch the screen while it's malfunctioning, but it doesn't stop reading tapping in the top right.
A soft reset or turning the wireless off usually cures it for a while, but as soon as the Wi-Fi is on it can start again. If I turn the phone off fully, it seems to last longer when the Wi-Fi is on. It's almost like it's overheating and turning it off means it starts off cooler and has longer to heat up. Black was much worse than Faria's for this, as it had more stuff running by default. I had a devil of a time getting it stable enough for ActiveSync to work so I could flash something else.
I've tried searching the forums and I couldn't see anything, but I might not be using the right search terms. Has anyone seen this before and can you offer any advice/fixes? If not I'll probably make the long slog back to WM5!
Thanks for any help you can give.
This is a common problem with the Hermes. Search for touchscreen problems and you'll find you're not the only one with the problem. My previous one had the exact same symtoms, only it did it when the ambient temp was about 90F or so. I'd advise you to either look at getting it repaired, or look for another one. It's not going to fix itself
photoboy said:
I've been trying some WM6 roms on my M3100 (Black and two versions from Faria so far, along with HardSPL and the latest radio rom). While they all seem to work very stably for the most part, I find that if I turn the wireless on after a few minutes the phone starts reading constant tapping on the top right corner. So if I'm in landscape mode, the Start menu keeps popping in and out, and if I'm in portrait it hits the close button and everything I've got open disappears.
I've read about some Hermes having alignment issues, but I'm not sure this is to do with alignment, it seems to read other taps correctly if I touch the screen while it's malfunctioning, but it doesn't stop reading tapping in the top right.
A soft reset or turning the wireless off usually cures it for a while, but as soon as the Wi-Fi is on it can start again. If I turn the phone off fully, it seems to last longer when the Wi-Fi is on. It's almost like it's overheating and turning it off means it starts off cooler and has longer to heat up. Black was much worse than Faria's for this, as it had more stuff running by default. I had a devil of a time getting it stable enough for ActiveSync to work so I could flash something else.
I've tried searching the forums and I couldn't see anything, but I might not be using the right search terms. Has anyone seen this before and can you offer any advice/fixes? If not I'll probably make the long slog back to WM5!
Thanks for any help you can give.
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Click to collapse
also try the business card fix on your hermes maybe your screen protector is hitting or the foam liner inside has jammed itself. or maybe something like a piece if dirt has lodged itself in there. there are many things that could cause this some being hardware other being dirt dust chunks of stuff
If it appears when it heats up (sounds like it does), chances are you're looking at a repair/warranty. Just sent one in to HTC with the same problem. I replaced the screen myself and thought for a day or two it was fixed, but as soon as it went on the charger for the first time the phantom tapping returned.
Thanks for the help guys! I'll have a look and see if there's anything trapped in the corner or if the seal is pressing on it and if not I'll get it repaired/swapped.
unfortunately, my M3100 does the same problem as yours, photoboy..
i noticed the problem starts when the pda gets warm..
anyway, tomorrow i'll take the "toy" to warranty.. and see how it can be fixed
Related
My five month old artemis started apparently randomly freezing a few weeks ago. Usually it just freezes with the screen off, you can tell that there's power to it as there's a slight glow apparent round the edges of the screen in low light, although it does sometimes freeze with the screen and backlight on.
I've tried several of the WM6 roms including the 02 official WM6 rom and it seems to do the same thing. (I was getting the boot screen freeze on the BB4.0 rom though).
It seems to freeze more when I have it in my pocket than when it's sat around on a table and doesn't seem to be related to software installed.
Any ideas whether I am looking at a hardware problem, dodgy contacts etc?
thanks
Update: I've just noticed that if you press gently on the front of the phone, at the left-hand surround round the screen about two-thirds of the way down it makes the phone freeze. Explains why it freezes in the pocket and not on the table - Looks like it's a hardware fault...
fishes234 said:
My five month old artemis started apparently randomly freezing a few weeks ago. Usually it just freezes with the screen off, you can tell that there's power to it as there's a slight glow apparent round the edges of the screen in low light, although it does sometimes freeze with the screen and backlight on.
I've tried several of the WM6 roms including the 02 official WM6 rom and it seems to do the same thing. (I was getting the boot screen freeze on the BB4.0 rom though).
It seems to freeze more when I have it in my pocket than when it's sat around on a table and doesn't seem to be related to software installed.
Any ideas whether I am looking at a hardware problem, dodgy contacts etc?
thanks
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Click to collapse
Hello my friend,
I guess you are not the first nor the last to have the same problems. Mine was freezing too, in the same ways you describe here, but take some time to check this thread as well: http://forum.xda-developers.com/showthread.php?t=320922
In Greece where I come from, it seems that many of us are experiencing the same problems and the company service is changing the motherboard (in my case the first time I sent it, they just upgraded the operating system and worked only a couple of days before it starts the same again), so I think we should start worrying about technical imperfections on our device.
ok so i searched on the sites for a fading to a white screen problem but it looks like its related to the dpad... my phone was really low on battery last night it kept beeping continuously... so by the time i got to plug it in the screen started to fade to white... now the screen has vslight vertical lines and every time i shut off the phone with the power button and turn it on it comes normal but as soon as u touch the screen it fades to white!!! was this caused by the low battery. i fully charged it but still have the same prob. i tried clearing my storage and that didn't help..what do i do?
white screen
you will need to replace the board for the dpad.
ok thanks. is this the same issue that others are having as well? the wierd thing is half the time it works the other half it doesnt...
I had a similar problem. I had pressed the power button to check the time and screen was white! SR rebooted and after the first splash screen the screen faded to white. I finally founded a product called Pocket Controller http://www.soti.net/ (trial ver works fine) that allowed me to see my phone on my computer. I was then able to backup my data to the storage card. I reflashed the phone and it’s worked fine afterwards.
yeah man thats what happened to me exactly... im reflashing the official wm6 rom now... ill post what happens... thanks
Silverexp said:
I had a similar problem. I had pressed the power button to check the time and screen was white! SR rebooted and after the first splash screen the screen faded to white. I finally founded a product called Pocket Controller http://www.soti.net/ (trial ver works fine) that allowed me to see my phone on my computer. I was then able to backup my data to the storage card. I reflashed the phone and it’s worked fine afterwards.
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Click to collapse
damn it didnt work with me my screen still goes in and out when it chooses to. and it is my dpad b/c it stops working when the screen is gonna go..
Hi,
Try tightening the screw behind the red hang up button on the dpad. There is a component behind there which causes this problem. If tightening doesn't work try loosening. It's all to do with the pressure on the chip. Very odd problem.
Also try squeezing the bottom right hand corner of the phone and SR.
Bonkers solution for a bonkers problem but it certainly fixed one of mine.
Good luck!
yes, the screw tightening/unloosing thing works for me. same thing happened when i dropped my unit. i even completely dismantled it (managed to fix the microsd card spring). something loose with the connections.
niec guys thanks... i will try the tightening and loosening the screw... i tried holding down the bottom right and SR didn't work but thanks anway... i guess i have to buy a screw driver to open this thing up... god i remember when i had to take apart my mpx 220 im getting flashbacks!!!
Had exactly the same problem but mine was due to an phone shop employee dropping it. It would do exactly the same as yours. Sometimes it would work fine and once when I reflashed it the problem went away for a few days but if came back.
I used to control it using Soti pocket controller but them migrated to Net Support as that allowed me to control over wifi. In the end had to get it replaced.
I got my hermes from my friend, (HTC X01HT), she didnt want it because she dropped it and the ringer didnt work. it had only gotten unplugged, so i opened it, plugged it in, and had an awesome phone.
I dont think this is normal, but from the time she gave it to me, the screen made an awful highpitched ringing noise, (very uni-directional, it was weird).
Anyways...
now, the screen is just white. for a little while i could get the screen back, just by opening and closing the slider and hitting the power button a couple times.
Sometimes the today would display, then it would jarble up a little bit then fade to white, but i cant even get it to do that anymore.
Anyone else seen this issue? i'd hate to get rid of a perfectly awesome phone.
Thanks!
(also, if someone could post a picture of the device locked screen, where you have to enter a PIN to use the phone, that would be great, im trying to get into the phone with activesync, but its locked, and i dont know where to push the buttons.)
thanks!
~Mix3d
Looks like the screen is unplugged, really. Maybe you need to disassemble further, like http://www.pdacenter.ru/razborka/razbor_hermes/ shows?
keep in mind, it worked fine for almost three weeks before the screen issue started... but i will try that when i get my hands on a small flathead again.
There's a whitescreen & D-Pad failure issue that can be caused by many things, including DROPPING the phone.
I wrote a guide about it which seems to be quite successful for many people.
http://forum.xda-developers.com/showthread.php?t=321163
so after trying a hard-reset, (which somehow displayed on teh screen), and clicking no, i was able to get the screen back... only this time with the moved screen problem, wrapping around at the top about 1mm.... and the buttons didnt work.
i tried your guide, but now im stuck at the white screen again... :/
Tyman07 said:
**** You Dude!
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Click to collapse
Hello, what should I do? My front buttons sometimes dont work. I tried to flash official HTC rom, but it still doesnt work. But when I pres some of the left side button, temporarely the front buttons work. Have anybody some suggestions?
I have the same problem - front buttons "drop out". The only way to "re-initialise" them is to use the scroll wheel on the left hand side of the device.
It's definitely not Rom dependent. I've tried multiple roms (the official, Schaps (current), Faria, Shamanix, etc.) and it happens on all of them, so it's obviously a hardware issue. Not sure if there's a script that can be written to check and see if the keys are active, and if not, activate them.
Said to be BIG problem and possible onset of the dreaded WHITESCREEN SYNDROME....
Do a search on the forum and you might find out more...
Cheers...
I have exactly the same problem. The weird thing is that all LEDs work as expected, even the touchscreen works, but none of the buttons do, nor the ones on top neighter the ones on the bottom ... that's uncool :-(
i had the exact same problem, and in fact, its back again now because i didnt fix it properly
its to do with a loose d-pad connector. unfortunately, it involves opening up your handset, right down to the screen and reseating the d-pad connector and putting a small piece of foam or other plastic to keep it in place
good luck
Yeah, I get the whitescreen happening as well - but I thought that was a separate issue. If they are the same thing then I'll do the fix because I have the link to the whitescreen fix. Will post it when I get home
Here's link : http://forum.xda-developers.com/showthread.php?p=2238093
Cheers...
I just did this mod, but went all out. I had the exact same things happening to me as the original poster. I had replaced the cable between the screen and main body of the phone from a broken jasjam, and that didnt fix it. I had opened it many times to try and reset connectors without much luck.
After reading the thread linked by the above poster, i opened it up and put a piece of foam where the O.P said, but i also place a piece just below it, and on the cable connection to the screen. That was really loose and when i moved it, it seemed to cause the white screen errors also.
Further, i placed a bit on the long connector back in the main phone.
Working 100% now, no problems with front keys. Heres hoping i dont get the problem back in 2 days!! ill let you know. I just need this baby to hang on till the Touch Pro makes it to Australia.
I might give it a go - the white screen is becoming more of an issue for me now. The buttons have long been a problem and I need to fix it.
I'm also hanging for when the Touch Pro arrives in Aus
My XDA Orbit went crazy today, first I couldn't start him at all, he wasn't react on "power button". After few attemts he finally started. I connected him to PC but he turned off after couple minutes. From this moment I can't start windows, it stops at starting screen (with IPL, SPL, GSM, OS). After a while screen starting to quakes (like a low frequency on CRT). I tried hard reset, it won't help and run it in bootloader mode but Orbit just reset.
Additonal info:
IPL 3.04.0001
SPL 3.04.0000
GSM 02.67.90
OS 3.4.0.0
ROM: Original WM6 from O2
Can anyone help me?
Have you tried a different barttery?
No, I didn't. I don't know anybody with artemis to borow another battery.
EDIT: I checked battery voltage, it's about 3,85V and now i noticed something, on battery sticker is printed it is for ARTE160 3.7VDC-1200mAh but on the phone it's printed ARTE200 5VDV-1A. Is that can cause the problem?
Finally I forced it to run in bootloader mode and flashed with the same O2 WM6 ROM. He started and I was abble to flash USPL and other ROM. It's better but still sometimes phone just poweroff with no reason
flisak said:
Finally I forced it to run in bootloader mode and flashed with the same O2 WM6 ROM. He started and I was abble to flash USPL and other ROM. It's better but still sometimes phone just poweroff with no reason
Click to expand...
Click to collapse
Hi
Had a similar problem!!! Try reflashing the rom....It worked for me..I used the o2 stock rom found on the the artemis wiki in the ftp section.... Can also highly recommend the Touch rom found in the windows mobile 6 section of the artemis section here..
regards
Lohtse
I bought a new battery but phone still turning off and freezes. Now I can't even turn it on, sometimes it starts but screen slowly fades away and after few seconds its only black screen with black light. It's propably a hardware problem but what?
EDIT: I started it, working fine when it's connected with pc but when I disconnect it freezes after couple of minutes.
flisak
open the device and check the screen is connected propperly, piss easy, just be very carefull.
if this does not work buy a new LCD.
Hi, I have the same problem with my Artemis, did anyone find a solution? Can be a problem with the LCD?
And plus one here. The device always turn off, and is difficult to turn on again. Rplaced battery and is the same.....
I've got an XDA Orbit that periodically hangs (full black screen and occasionally this seems to drain the battery very quickly). I've taken it apart and reseated the connectors and these all look ok.
Seems to happen when you're taking it out of a pocket to answer a call etc. Sometime it just requires a soft-reset but occasionally it just doesn't respond. In these instances I have found that twisting it slightly across the diagonal (top left to bottom right bending back slightly) and then resetting the device seems to bring it back to life and it's ok for a few hour/days again. If I leave it alone, i.e. not in my jeans pocket - it's fine, so think it's hardware related but not sure which bit is faulty - screen, touch-screen, mainboard etc.
If I bend it the same as above when it's working the screen goes screwy and causes it to crash so think it's definitely this is what's causing the device to crash. However, the clock seems to keep going (I'm assuming so as in most incidents it doesn't seem to lose the correct time - although I might just be seeing the problem the instant after it has crashed) so don't know whether the mainboard is still ok.
Just thought it might help some if you try the slight twisting described above to see if that helps with these to get them working and if anyone has any ideas how I can work out which bit of mine is faulty I'd be grateful.
when I try to flash the ROM 6.5 for my HP3300 after 4% flashing it restrats again. Pls help me out. I think this problem might be with my Ext_ROM. How to unlok EXT_ ROM
what is the best touch rom to use for my xda orbit. and where can i get it
lohtse said:
Hi
Had a similar problem!!! Try reflashing the rom....It worked for me..I used the o2 stock rom found on the the artemis wiki in the ftp section.... Can also highly recommend the Touch rom found in the windows mobile 6 section of the artemis section here..
regards
Lohtse
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Click to collapse
what is the best touch rom to use for my xda orbit. and where can i get it
Well it seems that I'm having similar issues with my Orbit.
I've been having problems with it for a few weeks and they seem to be getting much worse now.
Occasionally it would just lock up and freeze, but after frantic tapping it will unfreeze itself and continue working fine. But over the past few days it's been locking up regulary. Removing the battery was the only way to get it going again.
But now it just won't do anytihing. As soon as I start it up I either get a white screen (it phases in during the splash screen), or it'll start up, freezes after a few seconds, then eventually switches itself off. Hard resetting it makes no difference at all. Changing the battery didn't work either. I always keep it on charge overnight, could that be the problem? Maybe I'm just overcharging the battery (if that's even possible).
Note: As I've typed this, I've switched it on again only to find the battery's flat, even though it's been off for most of the day (I gave up trying to start it up). The battery usually lasts for the whole day - maybe even 2 days if I don't use it much. I had it on charge overnight as I said.
I'll try another battery to see if that works. If not then what can I do?