Develop Bugs

O2 woes. Dead O2 after getting it back from customer support

hey all, my XDA II O2 is dead, i have a bit of a story to tell about it too. the poor thing won't boot up past the O2 spash screen.
i was initially selling my O2 around the traps as a working unit, then someone asked me to show them landscape view, and i didn't know how. i soon found out i needed to upgrade to 2003se or 2005. so on my homage to flashing my O2's ROM. i went and tried a 2005 and some random version radio stack hoping to upgrade two things at once, then, only one worked. my OS flash was fine, but my radio ROM didn't work at all. so basically i could get into WM2003, 2003SE, 2005 fine but couldnt use my simcard.
i've tried countless times to manually fix it aswell as using the official O2 ROM update off their site. then i went and sent it to O2 customer service or whatever it's called this year . they charged me $45AUD for general service fee which included flashing the radio and OS roms up to the latest. then they ring me up one morning saying my poor O2 needs a new motherboard (somewhere between $350 - 450 i think). i asked why, they said because it wouldn't power on at all. so i tried turning it on, it didnt work all of a sudden, so to speak.
i still had to pay the $45aud and ended up without a working O2, at all.
i felt furious but helpless and tried not to have to pay the fee, but had to.
long story short, heh, i need to do something with my shell of a XDA II, either sell, sell parts, fix, find a special ROM flash that might fix it. i don't know, i've tried so hard and have gotten nowhere. so, guys, any insight in what i could/should do?? any help would be greatly appreciated. thanks! :shock:

OH OH OH also, on that note, i can't go into bootloader mode or any other mode at all, so i cant re-flash

Threaten to sue. It worked partially when you sent it to them as it would power up - they've made it worse.
Richard

hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!

damnation said:
hey, thanks for the reply..
i've left it too long, i got so discouraged from touching it after getting it back.
i will ring them up/ get their details on who to ...ring next, i guess.
thanks!
Click to expand...
Click to collapse
If all else fails I can sell you a working mainboard for a LOT less than $400 aus but I would need to know which LCD type you have.
Richard

Threaten to have a ghay german cannibal come knocking jk

Returned MDA Pro for Repairs

Hi,
Today I returned to the T-mobile shop. I deliverd my dutch MDA Pro for Repairs.
I have the following complains:
- Battery dies at 54%. Very anoying.
- Calls are not clear, sometimes I cant understand anything someone say. I have a bad reception.
- Device is slow. You all know it.
Befor I returned my device, I took out my SIMcard, Memorycard and Stylus. I flash the latest dutch t-mobile rom (1.30.233) to my device and gave it a hard-reset.
The woman at the story told me I should receive a call in 10 workingdays to pick up my device. I'll let you know how it turns out.

Sharky,
IMHO Your Uni is ok. Battery issue was described many times over the forum and its connected to wornout battery. (In Your case Youll should get new battery after a repair so its good point)
Bad reception is propably because old radio rom - have You tried to upgrade it?
Slowness is a personal matter - mine is sometimes slow also but it depends on soo many elements thats its hard to define what precisely is slow.
Anyway how will You survive whitout Your Uni - its a question ;-)
best ,
Piotr

nabuhonodozor said:
Anyway how will You survive whitout Your Uni - its a question ;-)
best ,
Piotr
Click to expand...
Click to collapse
I know I can't. I just hope nothing goes wrong with my device, at least before any of the clamshell PDAs start to roll out. I would hate to buy another Universal, just to see a new version the next month.

BTW wats ur result after the upgrade did it solved ne of the problem .

Unlocking a password protected HTC Touch device. Advice please.

Hiya guys, 1st time poster so please treat me gently!!!
The crux of the matter is my younger sister returned from her holiday in spain to her dad's with a mobile she'd found near his house, a HTC Touch.
The phone itself had no SIM card in when found, and appears to be on the Orange network, with French language.
The phone itself, when you turn on, asks for (I think - its in French!!) a password or pin number. Apart from that its in full working order.
My question is, is there anything I can do with it? I looked on the HTC website and at the online manual. It mentioned "Hard Reset" which I did and assumed would restore the phone to factory default settings (the manual also said all data and passwords would be lost), but still, on reboot there is the prompt for the password. Unfortunately my GCSE french is all i can remember so looking in the French language manual probs isnt a good idea!
I know that IMEI numbers sometimes get blocked etc after loss. But is there a way round this??
I thought I'd defer to you guys superior knowledge as I say. Apologies if any of these questions break forum rules etc, as I said, this is all new to me and im not sure of the legality of using the phone now either, but otherwise its going to waste and never even had a SIM in when found. Is the phone now only worth scrap?? It would seem a massive shame if so.
Thanks for your time, and if you have any advice, id appreciate it lots

Well, I said I was a noob with all this stuff!!! Erm, I managed to hard reset the phone....my French wasnt up to scratch and guess what.......id pressed the wrong button for the master reset
****Very embarrassed smiley!!!!!!!****
anyway, this forum has taught me a few things already, so thanks.
Now, where to get a link for an English Rom to reinstall WM6 in Eng Lang (its still in french!! )

I can't beleive someone took his/hers SIM card out and threw away his/hers Touch. Everyone loves that device!
G.

http://forum.xda-developers.com/forumdisplay.php?f=359
wwe ==world wide english
but best practice when finding something like that is to return it
as it could be a stolen and imei blocked device
there might be a reward

Rudegar said:
http://forum.xda-developers.com/forumdisplay.php?f=359
wwe ==world wide english
but best practice when finding something like that is to return it
as it could be a stolen and imei blocked device
there might be a reward
Click to expand...
Click to collapse
Oh, I wholeheartedly agree. But it was my little sister who found it near her fathers house in Benidorm, and its in French. I can only assume it was a tourists, however the fact there was no sim in is weird.
But she brought it back to the UK now, and Im just wodering how to get it to work. Seems a great shame, especially when I did a bit research and saw what kind of cool phone it was.
I cant stress enough how much Im being genuine about this too, the phones not stolen etc.....i just dont think there'd be any way to find the owner, if there ever was one!!!

I'd almost bet the phone was stolen in the first place and the theif pulled the sim so that if the phone accidentally got turned on it wouldn't leave a trace on the network and then when things got a little to hot for them to handle they ditched the phone where your sister found it.

xeno1 said:
I'd almost bet the phone was stolen in the first place and the theif pulled the sim so that if the phone accidentally got turned on it wouldn't leave a trace on the network and then when things got a little to hot for them to handle they ditched the phone where your sister found it.
Click to expand...
Click to collapse
Quite possibly.
Well, at least the theif never prospered if that was the case.

Welcome to the Samsung i780 Bricked club!!!

MEMBER #1
Some of you may have read elsewhere that there is a problem hard-resetting the Samsung i780. I bought mine 3 days ago in NYC. All seemed fine (nice device, well specd) until I ran a regular WM6 app which by chance locked up the device (how unusual for a WM6 device). Normally i would hard reset using a combination of buttons, but couldnt find out how to do it as its not in the manual. i checked online and turns out there are numerous complaints from people with the same problem and no solution. I finally called Samsung UK who told me that there is a special number for dealing with this device, and specifically this problem. I called this number and they told me that:
(a) There is ABSOLUTELY NO WAY TO DO A MANUAL HARD RESET ON THIS DEVICE and the capability cannot be added!
(b) To get it fixed, Samsung will send me a prepaid envelope, I have to send the i780 to them, they reset it and send it back!! only takes 2-5 days (and what am i supposed to do then?)!!! But this is a WM device. it WILL lock up every so often, they ALL do. I asked 'am I supposed to send it to you every week?'. Of course, he said this is the only option. And they wont give me my money back.
(c) The best part: They have known about this problem for OVER A MONTH - which is before they started selling them!
Guys, we have been conned!
I spoke to the retailer. he claims it is not his problem. he also wont give me my money back. So im stuck with a bricked device that if I get fixed will go wrong again, and no one seems to take responsibility. Clearly its faulty design: how could they miss this?
I smell a class action suit coming...
So for all of you out there with this device, know that our model cannot be hard reset and take real care. For all of you thinking to buy this device, I wouls suggest you think long and hard about buying a device that you cannot hard reset.
Anyone with any ideas??

strange, really.. but some quy on modaco wrote:
Anyone tried this (as posted in the XDA forum)?
"with the i780 completely off, press SEND (green) + END (red) + Power ON - it will show up the hard reset confirmation."

many times... didnt work.

ekerbuddyeker said:
MEMBER #1
Some of you may have read elsewhere that there is a problem hard-resetting the Samsung i780. I bought mine 3 days ago in NYC. All seemed fine (nice device, well specd) until I ran a regular WM6 app which by chance locked up the device (how unusual for a WM6 device). Normally i would hard reset using a combination of buttons, but couldnt find out how to do it as its not in the manual. i checked online and turns out there are numerous complaints from people with the same problem and no solution. I finally called Samsung UK who told me that there is a special number for dealing with this device, and specifically this problem. I called this number and they told me that:
(a) There is ABSOLUTELY NO WAY TO DO A MANUAL HARD RESET ON THIS DEVICE and the capability cannot be added!
(b) To get it fixed, Samsung will send me a prepaid envelope, I have to send the i780 to them, they reset it and send it back!! only takes 2-5 days (and what am i supposed to do then?)!!! But this is a WM device. it WILL lock up every so often, they ALL do. I asked 'am I supposed to send it to you every week?'. Of course, he said this is the only option. And they wont give me my money back.
(c) The best part: They have known about this problem for OVER A MONTH - which is before they started selling them!
Guys, we have been conned!
I spoke to the retailer. he claims it is not his problem. he also wont give me my money back. So im stuck with a bricked device that if I get fixed will go wrong again, and no one seems to take responsibility. Clearly its faulty design: how could they miss this?
I smell a class action suit coming...
So for all of you out there with this device, know that our model cannot be hard reset and take real care. For all of you thinking to buy this device, I wouls suggest you think long and hard about buying a device that you cannot hard reset.
Anyone with any ideas??
Click to expand...
Click to collapse
Funny haha, how similar is your case to mine (98%? the only diff here is locations)
Well, yes, we already made a few post about it, I am gonna start up a page for the i780 hard reset issue soon!!
Let all "Bricked club" member join!! and Sansung, you heard us, do something..
Or else....... (We will do it our own way, haha)

see:
http://forum.xda-developers.com/showthread.php?t=380723
this is the equivalent of a hard reset

i have a i780 , dead, because flashing with drain battery, how to put mode boot ,

Go after them!
This is ridiculous! If there is a class actions suit, count me in!! I am appalled by Samsung. I switched from being a long time Palm user (who have been very supportive if the device has been faulty) to the i780 because finally I thought here is the all-in-one device I have been looking for that had all the Treo 750 lacked.
They need to recall without questions, and provide everyone with new versions. I am so pissed off right now as the device is only 2 days old ... I will spend a lot(!) of time and effort to go after Samsung.

Calm down people They have fixed the hardreset issue in an updated rom released in Asia. So the green and red button works for making a hard reset. I am sure that Samsung in Europe soon will put this in an updated roms for us Europeans. I talked to Swedish Samsung today and an update to WM 6.1 is coming late summer.

My phone has passed....

Hello all! I have a sad story and an opportunity.
Sad story: I forgot my Universal on top of my car today and when I came around a bend in the road, it was slung out into a highway. The first car dodged it, and the second car aimed for it. I have taken pics. I think ti would have survived the slinging, and I am testing to see if the mainboard survived being ran over.
Opportunity: I'd like to get a new one. I don't mind parts-ing one together either. I am comfortable buying on eBay, and I don't mind it if I have to pay for international shipping, but I'd prefer to buy from the US for quicker delivery time.
I was just about to start really customizing the ROMS and all that too....
Sigh.
I hafe attached pics of the carnage. The microSD card survived. I did pull all of my data off though. Luckily I had done a hard reset las week, so I had all my numbers backed up. The SIM card survived as well, and I am borrowing a phone I gave a firend for the time being.

Wow those are some scarey images! Sorry for your loss, but that needs to be a closed casket funeral...
I've been considering selling my Uni/JasJar, PM me if you're interested in buying a used device with a bit of wear.

Oh my god............

RIP Uni are you trying to disassemble it for some pics of motherboard?

It looks better than I would have thought after being run over. You may be lucky and Mobo may be ok. You can buy replacement screens and casings.
Was it a compact that ran it over ? Cause I really cant see the Uni being that strong?
There are quite a few Uni's going on the UK Ebay anywhere from $200 USD to $80 USD if you are patient enough.
Good luck with finding another!

2 minutes silence for the Uni please......

Status update
I have purchased a B stock unit from eXpansys (the last one they had) for a decent price. Only problem is with the new unit, all I can do is get into the boot loader to see that it is version 1.00, and give it the hard reboot command. The unit appears to respond to the command but does not initiate the hard reset.
Hard reboot command I used: two soft buttons and the reset button.
Bootloader command I used: power, brightness, and reset button.
The bootloader does recognize that the difference between a USB and !USB connection. However, Windows consistently reports that the USB device has malfunctioned.
At first I thought it was a battery issue because the unit looks like it is brand new. So I waited patiently until I got home and tried all of the batteries I have here at the house. Yes, I was wary sticking the battery that was in the unit that was ran over into it, but I did try it. I have tried 3 chargers and two computers, and NADA. The only response I get from the device is using one of the two commands above.
Other random observations:
I tried inserting an old (disconnected but good) SIM card into it. Nada.
The battery was shipped in the battery compartment.
The backlight does work, as does the screen to some degree.
When I first plugged it into the charger, the battery status LED was red, as I anticipated.
The battery status indicator no longer turns red when the unit is plugged in. It does turn red when the battery is removed and power is applied.
Postulations at this point:
I wonder if I could load a ROM image to it?
I wonder if the battery is really charged.
Any and all help will be much appreciated on the matter.

disection
Win_XP said:
RIP Uni are you trying to disassemble it for some pics of motherboard?
Click to expand...
Click to collapse
I have disassembled it already and done some preliminary testing. The power LED does illuminate RED. I have tried attaching a battery and holding it, but hats not producing anything. But then again the screen is cracked like its cool, so I don't know what to expect.
I'll post pics when I get a chance.

beast0898 said:
Was it a compact that ran it over ? Cause I really cant see the Uni being that strong?
There are quite a few Uni's going on the UK Ebay anywhere from $200 USD to $80 USD if you are patient enough.
Good luck with finding another!
Click to expand...
Click to collapse
It was one of those KIA/Mercades/lexus lifted CAR SUV things. They AIMED for it.
I looked on ebay, but I never though to check the UK side. Usually eBay does that for em for some reason....

Situation update
I have had a couple of offers and much sympathy. Thanks!
My unit from expansys is up and running. I was up till 3 am saturday morning playing around with it. I stumbled across a few posts that gave instructions on how to deal with a potentially bricked device. As far as I can figure. my phone was shipped to me without an OS. I knew that PCs could do that, but can you just blank the OS on a phone? I can theoretically see how that might be possible, but why would that happen? Do they not get shipped out with OS's? that baffles me.
The specific process of deduction I used:
read the manual (the service manual from HTC). It said to either reload the ROM or the mobo was defective. I started looking on this forum for the procedures and files neccessary.
It seemed that my phone was not booting, so I looked into the ROM upgradeing/reflashing pages.
Links to pages I found useful:
http://forum.xda-developers.com/announcement.php?f=357
http://forum.xda-developers.com/showthread.php?t=367448
http://wiki.xda-developers.com/
http://wiki.xda-developers.com/index.php?pagename=HTC_Universal
http://wiki.xda-developers.com/index.php?pagename=Flashing Guide
http://wiki.xda-developers.com/index.php?pagename=Uni_ROM_Upgrade
http://wiki.xda-developers.com/inde...consumption measurements of the HTC Universal
http://wiki.xda-developers.com/inde...y car or USB charger! It just doesn't charge!
http://forum.xda-developers.com/showthread.php?t=298613
http://forum.xda-developers.com/showthread.php?t=285435
As you can see, the wiki was quite helpful for me. Thae list above is not inclusive. I thought I had bookmarked all the pages I found helpful, but it did not apepar to be so. I have done much reading on this forum, and I purchased my original Universal over a year ago. I say that to let any newbies know that this is not a simple process and should not be attempted until you have a clear picture of what's going on.
I also tried the set 0 14 procedure, but that sis NOT work in my case.
What finally got me was the imate ROM I have attached to this page. It was able to see my universal, but only when I was in the bootloader. I will say that again because it bears repeating. I put the phone into the bootloader and ONLY THEN could I update the ROM on the device. I found no instructions anywhere on this, I had to figure it out on my own. The way I discovered it though is kinda neat. When I just plugged the phone into my computer, windows would not recognize it and say that it malfunctioned. If I plugged it into my computer with it in the bootloader, I got that nice sound that windows makes when new hardware is found. Also, I tried the Universal RUU and it did not recognize that the phone was attached in either way. Lastly, I first tried the ROM update with the phone not int he bootloader, and the IMATE program didn't see the phone. I tried it with it in the bootloader, and it did its thing.
I have attached a few of the files I found useful. I found these on this site, in some posts.
This is not a formal writeup, so please forgive any grammatical errors or rambling. I just wanted to share what I found.
So I finally just switched the SIM card back into the new phone. I tried to get MMS going, and SAME FRAKKIN thing: small pics. ARGH!!

AllanonMage said:
I have had a couple of offers and much sympathy. Thanks!
My unit from expansys is up and running. I was up till 3 am saturday morning playing around with it. I stumbled across a few posts that gave instructions on how to deal with a potentially bricked device. As far as I can figure. my phone was shipped to me without an OS. I knew that PCs could do that, but can you just blank the OS on a phone? I can theoretically see how that might be possible, but why would that happen? Do they not get shipped out with OS's? that baffles me.
The specific process of deduction I used:
read the manual (the service manual from HTC). It said to either reload the ROM or the mobo was defective. I started looking on this forum for the procedures and files neccessary.
It seemed that my phone was not booting, so I looked into the ROM upgradeing/reflashing pages.
Links to pages I found useful:
http://forum.xda-developers.com/announcement.php?f=357
http://forum.xda-developers.com/showthread.php?t=367448
http://wiki.xda-developers.com/
http://wiki.xda-developers.com/index.php?pagename=HTC_Universal
http://wiki.xda-developers.com/index.php?pagename=Flashing Guide
http://wiki.xda-developers.com/index.php?pagename=Uni_ROM_Upgrade
http://wiki.xda-developers.com/inde...consumption measurements of the HTC Universal
http://wiki.xda-developers.com/inde...y car or USB charger! It just doesn't charge!
http://forum.xda-developers.com/showthread.php?t=298613
http://forum.xda-developers.com/showthread.php?t=285435
As you can see, the wiki was quite helpful for me. Thae list above is not inclusive. I thought I had bookmarked all the pages I found helpful, but it did not apepar to be so. I have done much reading on this forum, and I purchased my original Universal over a year ago. I say that to let any newbies know that this is not a simple process and should not be attempted until you have a clear picture of what's going on.
I also tried the set 0 14 procedure, but that sis NOT work in my case.
What finally got me was the imate ROM I have attached to this page. It was able to see my universal, but only when I was in the bootloader. I will say that again because it bears repeating. I put the phone into the bootloader and ONLY THEN could I update the ROM on the device. I found no instructions anywhere on this, I had to figure it out on my own. The way I discovered it though is kinda neat. When I just plugged the phone into my computer, windows would not recognize it and say that it malfunctioned. If I plugged it into my computer with it in the bootloader, I got that nice sound that windows makes when new hardware is found. Also, I tried the Universal RUU and it did not recognize that the phone was attached in either way. Lastly, I first tried the ROM update with the phone not int he bootloader, and the IMATE program didn't see the phone. I tried it with it in the bootloader, and it did its thing.
I have attached a few of the files I found useful. I found these on this site, in some posts.
This is not a formal writeup, so please forgive any grammatical errors or rambling. I just wanted to share what I found.
So I finally just switched the SIM card back into the new phone. I tried to get MMS going, and SAME FRAKKIN thing: small pics. ARGH!!
Click to expand...
Click to collapse
Hi,
Some of the commands for MTTY are not in the standard bootloader command list, best advice is to supercid your device (this will help in recovery if things go wrong later too) then once supercid is complete, upgrade the Bootloader version and flash a complete Rom to the device, radio, extended and OS in one flash.
All info is in the Wiki mate, if you need any further help, post back to us or PM me.
Glad you got a device back up and running, ca'nt you sue the guy for intentionally hitting your old one................LoL!
Cheers,
Beasty