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re: Screen died? but green & red button lights on
Hi
I have a pda2K i-mate (HTC Blue Angel) but today it looks like the backlight died or its gone into some strange stealth mode
This problem was not caused by ROM upgrade etc, but possibly caused by slight shock (see below).
SYMPTOMS
Currently the screen is blank - no back light and no writing
I try power button - short press, long hold - still not working.
After soft reset
red (end call) and green (answer call) button lights come on
then 2 high pitch beeps 'de-neer'
then 2 lights off
press red key, both lights on
keypad lights works
after few secs idle lights off
press red, then normal pitch beep
After hard reset -
same as for soft
does that sound normal after soft/ hard reset?
but there is no picture at all - couldnt see splash screen or any flicker etc.
Do you think it's hardware or software fault?
or is this maintenance mode or something?
Read somewhere red light on constantly means defective battery, but is that the charge light? or end call light?
Can i change brightness somewhere? (without needing to see screen).
I've taken the battery out a few times, stick it back in after 10 or so mins, doesn't work.
will leave out over night if not sorted by then.
CAUSE:
Lying in bed, getting phone from jacket which was on chair
phone in pocket of jacket, picked up jacket, phone swung down and hit side of bed (not too hard) - pretty flush (but padded) i guess so maybe combination of buttons pressed simultaneously
active sync 4.1 works (managed to do full backup- won't use i know)
after hard resets its now on guest partnership
couldn't get mtty to work with it (after disabling activesync) - just said CLIENT CLIENT after pressing USB mode (didn't see WCE..USB...option)
(probably cuz not in bootloader mode - record button + power/standby + reset?)
Update: Got to type some commands in but dont think PDA was properly connected (no chargin light), or didnt see change in results.
downloaded latest ROM updates from club imate when try to run says wrong country id. Tried Arabic version too, also wrong country id.
Update: Tried standard partnership active sync connected then Rom update - PDA2k_WWE_14000_176_11200
Error 120: COUNTRY ID ERROR
DEVICE INFO
This unit is replacement from UK insurance company so not sure where they got it from. Guess what - insurance just ran out (they cancelled as claimed twice already!)
It's in pretty good newish condition - opened box March 2006, i think it had WMedia player 10 so guess is quite up to date, but can't get device data as can't execute file on ppc without seeing screen (unless other way).
I had chat session with club imate support
they asked for my IMEI, serial number and contact details. i think they told me to send to service centre or something but got a phone call at end, and the session timed out, great (one of those days!)
Any idea if it would be under warranty? Original purchase over 1 year, but this is a new unit from March 2006
How long do repairs take with imate - Ashford Kent centre?
Today has been a nightmare, i'm one of those people who doesn't eat / sleep / work properly until PC or PPC is fixed (sure most ppl here are too ) . I rely on both PC's for my e-commerce business. Normaly i find answers in forums, but today i've been going in circles...
spent over 7 hours searching so far, trial and error etc and can't find the exact solution, it's been fun but this permanent frown and dodgy gut is not very pleasant now - (sorry for moaning and rambling )
Thanks in advance for any tips or pointers
PS. I'm new here, great forum!
Might check out WM5 upgrade if get above working :S
the connectors come loose inside.
the connectors come loose inside.
It takes quite a bit of force to pull the screen ribbon connector off of the main board... you must have whacked the phone pretty good for this to happen. I guess if the backlight is not comming on anymore, then it could have happened. If this happened, you are in luck. Otherwise, it is something else.
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
yodafreak said:
Check out my new pics on dissasembly of your device at
http://wiki.xda-developers.com/index.php?pagename=DIS_BA_PICS
I still have to finish the post there... but it should help you I think.[/url]
Click to expand...
Click to collapse
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier in your guide not a GSM NM8 blueangel. Althought the overall shape is the same the sim card holder ( blanked off in the harrier ) is in a different place and the blueangel does not have a flash unit above the camera. The backup battery is socketed directly to the board and not on a fly lead also. But hey, all the screws are in the same places!
Richard
Nice pics, don't mean to sound pedantic but that's a CDMA NM8 harrier
Click to expand...
Click to collapse
DOH! You're right. I guess I found something that looked similar to the Audiovox PPC6600/VX6600 Harrier(CDMA) Blueangel(GSM) or whatever the heck they are calling this thing!
I figure the BA crowd can still use the info because there are many similarities (however, I can't get back into the page to edit, says 'page not found', using IE6)
Update:
Thanks guys for the pics much appreciated,
might still have to open it, but i thought i'd try the warranty route first.
So after getting an invoice for the my third replacement insurance unit (now faulty) i sent the PDA2K to the imate repair centre.
Few days later got a quote of £410.35 to repair the mainboard. (9 pounds to get it sent back with no repair)
Out of Warranty Reason
illegal Unlock
I called the repair centre and they said the warranty was rendered invalid because 3rd party software was installed that turned the IMEI numbers to zeros on the mainboard.
Now what does that mean?
a) Insurance company phone shop gave me a dodgy phone? :roll:
b) i installed some software that somehow did that (not that i'm aware of)
c) the repair centre just came up with a crap reason and high bill to stitch me up :twisted:
I've sent a fax to insurance company and email to imate support and will see what happens.
Anyone had a similar reason for out of warranty?
What does it mean when IMEI on mainboard all zeros?
Thanks again for help
Cheers
(PS Should this be a new thread now?)
One thing to throw back at them - why on earth would an i-mate device be locked in the first place for you to unlock it?
All zeros usually means the security area is corrupted. Doubt you need a new board BTW, just a flash with jtag.
Do a search for problems with SBE's repairs...
Richard
Thanks Richard will do a search,
heres what club imate had to say:
Dear Customer,
Thank you for your email and apologies for the delay caused. Regarding your query, please note that the unit was received in the service center with a null internal IMEI number which in turn void the warranty. Please note that the service center checks the device for any fault using professional tools and follow policies of the service center and their decision is final as for the warranty issue.
Regards
Technical Support - i-mate™
Click to expand...
Click to collapse
Brilliant
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Maybe, it saw a ghost?
MaskedMarauder said:
Switch it on but hold in the voice record button when you do it, do you get a Red/Green/Blue screen?
Click to expand...
Click to collapse
nope same blank white screen with a line in the middle.
Looks like a serious hardware death there. Did you buy it off an ebay shop or private? If from a shop you may be able to make a warranty claim, if not you'd have to post it to a repair centre and cross your fingers.
I am presuming here that you have tried a Hard Reset too, ie holding down both softkeys whilst resetting, then releasing the softkeys when you get a confirmation message.
if i press the reset button nothing happens. Orbit only responds to the power button. I bought it off ebay and hence the problem. Do you think it is only a screen malfunction and if i buy a replacement screen I should be able to solve the problem? is it easy to replace the screen by myself?
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
derooseolivier said:
I DONT KNOW IF IT'S WORK for you BUT... I work in a big shop where a lot of clients buy differents models from Htc and, 2 months ago, somebody have the same problem (with 2 lines) WITH a Tytn. We have flashing his tytn with the original rom and the problem has gone !
Have you try to make a connection with you pc ??? If activsync work...(maybe the bootloader work and ... of course, you can't see if the htc is running because you screen d'ont work for the moment)... you have nothing to loose if you try... If activsync dont work, try to put a original signed rom from htc to the root directory of your microsdcard and follow this tread from the xda-wiki section : http://wiki.xda-developers.com/index.php?pagename=Artemis_SD_Card_Flashing
REALLY, I'M NOT A PROFESSIONAL BUT I REALLY THINK THIS IS MADE BY SOMETHING WRONG (FOR ANY RAISON) IN YOUR ROOT DIRECTORY AND THE SCREEN CAN'T WORK NORMALLY... oF IT'S MEABY DUE TO A BAD CONTACT BEETWEEN YOU SCREEN AND THE "MOTHERBOARD" FROM THE PDA.
I HOPE THIS CAN HELP YOU.
Click to expand...
Click to collapse
Could you give me step by step instructions on flashing the xda orbit rom. Out of frusturation i tried updating the orbit to WM6 and it successfuly updated according to message on my computer screen. So i have wm6 on my phone now but still the same problem.
I exctacted the file and put it in the root of my sd card and pressed the voice button and power button. Now how do i know that the ROM is being flashed? (since i just see the white screen). Even for the orbit should i just name the file on the microsd card as ARTEIMG.nbh ?
Thanks for all your help..but since i am new to this could you please explain teh process in more simpler terms?
Thanks again
dealsoutlook said:
ok everyone my first post here and I am not very familiar with the technincal stuff so please explain the fix properly (if their is any)
I have the o2 xda orbit and I never tried to modify it (change firmware, rom etc) or upgrade to WM6. Everything is original the way that it came. I have been using the orbit for about 6 months now and I had bought it off ebay.
Just yesterday I was chargin the orbit through the usb cable and I removed it since i had to go out and i just put it in my jeans pocket and after 5 min when i took it out there was a blank white screen. I took the battery out overnight and turned it on in the morning but still the same thing happens. The images below show exactly what shows up on my screen
I dont know what to do The minute i turn it on that is the only screen i see. No windows logo nothing. I removed the sim card and memory card. But still no luck. Can i change it through warranty eventhough I live in Canada? ANy help is appreciated!! I would be glad to give more information to you if I can.
If you know of any other forums where i can get better help, please let me know.
Click to expand...
Click to collapse
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
neilhhardy said:
Sorry to tell you dear friend but your LCD is cracked, you can see it very clearly on the first picture, bottom right hand corner.
simple way to test if true is to connect to the pc and see if its recognised.
sorry to give you some bad news.
Click to expand...
Click to collapse
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
If You Put Out Your Battery More Than 30 Second, It Make The Same ?? And In The Same Place???
NOW YOU HAVE NOTHING TO LOOSE... if is it the screen, you must change it...
But before, try to flash one more time your artemis with the original wm5 and, for sure, begin to make it supercid before (so you are sure you dont make a second problem !).
The client with a same problem (but not with the little trace at the right side from your screen) is happy now ! Play also a littlebit to make hardreset, softreset, usb bootloadermode ... And maybe you will see the color coming back!
I said one more time, i am not a professional for this problem but, "still trying" is never bad.... And for the screen... if you command him, you must waiting... so... try it first and if you have no more solution to try, send the pdaphone to htc... And if it's the screen, pay the replacement to htc and dont make it you self ( ebay?? are you sure 100 % the screen you buy its working???!!!??? ).
Yeah, if your computer recognises it, it'll just need a new screen.
cr0bar said:
Yeah, if your computer recognises it, it'll just need a new screen.
Click to expand...
Click to collapse
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
to dealsoutlook
i've just sent you a pm! please check
Does anyone know, where can it be send for repair to?
I have a bricked phone (even bootloader is not started).
And it was bought at eBay, so no any warranty or so.
This is XDA Orbit and I'm in Austria, where O2 has no representation.
Could you, please, advice the companies/possibilities to reapir it (chip change or direct reflashing - not via USB).
Alex
neilhhardy said:
Ok, first bit, there is a section on this forum on linking where to buy a lcd with touch screen, and there is also a guy who has done this, you can read up on it, but it will take you some time and hours removing the covers ( trying not to damage them ) and also hours of painfull cleaning, dust is the worst thing you could ever imagine,as soon as that nice lcd comes out of the package you will have dust all over it and once you have the phone back together the smallest amount of dust trapped inside will drive you crazy.
The best action for you to do would be to send it off for repair, in the end you will have your phone fully working.
the price of the replacement LCD is around 80 Euro's + sending cost.
the price you have to look into for a repair could be double.
but look into this carefully and ask yourself these questions.
1. Have you ever done this before.
2. Do you have the right tools.
3. Do you have a lot of paitience.
4. Is it worth doing it yourself and causing more damage to the phone ?
if you cannot say yes to all of these points that the solution is to send it off to repair.
hope this helps.
Regards.
Neil Hardy
Click to expand...
Click to collapse
Thanks for letting me know..i though it was a pretty simple thing to do by myself. But now I definitely dont want to take that chance. I will shop around for some local cell repair shop. But since this phone is not available in canada I dont know where to go. Does anyone know of a repair shop in Toronto?
I would think the quickest turnaround would be throught HTCamerica. Its located in Houston Tx...
http://www.america.htc.com/support/service-repairs.html
thats just my two cents, turnaround time is like 5 to 7 days after receipt... if they service your phone, they do p3300, you would have to call to find out
Hey Buddy
dealsoutlook said:
i dont mind the bad news. So if i just buy a replacement lcd from ebay would that work? How hard is it to replace LCD? Is it something that i can do by myself? What should i be buying THIS OR THIS. You guys know of any other cheap places where i can buy lcd screen? My computer does recognise the orbit once i connect it to the computer and activesync successfuly completes the operation. So i am guessin there is something wrong with the lcd screen.
Click to expand...
Click to collapse
I can help u. just reply. I have gone thru such case. OK Post me and I will guide U
Cheers
This happened to mine too,and screen was not broken.Working internally but white 'screen of death' showing.Sent back to 02 but no mention of fault on return.I think rom suffers corruption since it was after x close, fix.Not sure though!
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Warranty Time !!!!
tomsenna said:
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Click to expand...
Click to collapse
Warranty time!... Unless you are good in taking the phone apart and fixing the loose wire connection, I would recommend returning the phone if still under Warranty. If out of warranty, then you have to pay to get it repaired. The warranty is for 12 months from first day of service. If you are not sure whether phone has warranty left or not, call the AT&T Phone Repair at 1-800-801-1101, and give them the IMEA number printed on the back of the phone under the battery. AT&T will then tell you if your phone is still covered or not.
Good luck..
I was afraid of that...
Thanks for your help!
A friend of mine had this happen to her JasJam. I pulled it apart as per the video instructions (http://www.youtube.com/watch?v=zsljpn74SW0) and checked all the connections were good and tight. Also, if you search these forums you will find a thread on this subject where a couple of other chips in the phone are mentioned. I made sure these were not loose, and reassembled the phone. It fixed the problem....so far. Good luck!
Get in the bootloader and check it for bad blocks (info 8). If there are some you can attempt to fix them (task 2a) provided you have Hard-SPL installed.
Not a guaranteed fix, but something to check before sending it in.
Had this problem, reflashed phone back to 'offical' tmobile rom, and sent off for repair.
Had a 24 month warrenty, so came back.
Diagnosis was 'main board failure'.
Said it had been repaired, however a brand new one was delivered
tomsenna said:
Has anyone seen this problem or know what this might be?
Using Hermes 100 (8525) and Pandora or Schap latest builds
Screen fades to white and only returns to normal after hard reset.
Never had this problem before using Pandora almost exclusively until the problem occured.
Thanks, Tom
Click to expand...
Click to collapse
If you decide to send off your 8525 for exchange make sure you flash back to OEM ( AT&T) rom. If you leave any cooked rom on they might not honor the warranty work. If you are experiencing white screen at all times, place the unit in a zip-lock plastic bag and leave in freezer for 5 minutes. then turn on and flash with AT&T Rom.
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
In each case only removing the battery helps.
I use Mossisrom as my OS.
Can anybody tell me how to fix the problem? Is it a hardware or software problem? Please help me!!!
mfg
Ilu
iluvatar1 said:
Hi,
For two days I have had a serious problem with my HTC P3300 Artemis:
There are actually 3 different things that happen:
1. The phone freezes while working. No idea what causes it. Happened at different occasions.
2. The phone doesn't wake up when I hit the wake-up-button.
3. Often while rebooting the screens whites out or whites out and gets green or purple vertical lines.
Click to expand...
Click to collapse
I get the problem about waking up too. Sometimes it won't for a while. I leave it a couple of seconds and then try again which usually works.
Have you checked how much free internal memory you have. WM seems to still be very sensitive to low memory.
Hi,
I am rather sure that it's not a memory issue. The system freezes completely, not just for some seconds. I can't call the phone either. I think its either a SW or a HW problem and hoped, someone could tell me what to do.
mfg
Ilu
I can only suggest resetting the ROM back to a standard one and seeing if you still get the problems. If you do, it is probably a hardware problem and you should get the phone replaced.
I had the exact same problem with my P3300. It's a malfunction in the Motherboard. I've called the dutch helpdesk and because a hard reset didn't do much good the PDA was picked up later that day to be sent to Eurotwice, the repair station in Belgium. I got my phone back 2 weeks later, I started it and it froze again! So I immediatly called HTC Netherlands and again, the P3300 was picked up by UPS that afternoon. The second time I wrote a letter to the repair station and sent it with my phone. In another topic on another website I read that some other phone with the same problem had been fixed by replacing the motherboard. I got my phone back today and it works great! It hasn't crashed today, and I have confidence it won't in the future. So my tip to you and anyone who experiences this problem: Call the HTC helpdesk in your country and ask them to sent your PDA to a repair station. It might take a while but they fix it well! By the way, you have 2 years full garantee so it didn't cost me anything! Great service from HTC!
Wow, you had a great experience from HTC . I didn't. I had the exact same problem as posted. HTC claimed I broke the phone myself and wanted to charge me. They claimed something broke behind the screen and that I must've pressed it too hard, despite the screen still being intact. After three months of phone calls to the UK and a lot of empty promises (promised to get a manager to call me back, never got them. promised to discuss with repair dept and call me back, never got them) I finally got my phone back , fixed. No explanation as to why they changed their mind. I had asked them to take a picture for me of what was broken and to how they came to the conclusion that I was the one who broke it. Maybe they were too lazy to do it.
Hi all, I have got a problem with my HOX. First of all it has the original rom and everything updated.
Now I begin, two days ago I was outside working out and it was raining so I put the phone in a bag. However my HOX got wet a bit but the phone has been wet like that before and nothing has happend. Anywayz, when I came home the phone worked fine.But after 4 houres some part of the screen wasn't responding. I tried to reboot and reinstall the phone but that dead touchscreen area was still there. So I contacted the company I bought the phone from and they told me to send the phone back to repair because I still have the garantie left. But I have no idea, can I fix this problem my self somehow and not need to send it for repair service? Has anyone had same problem too?
Because if they find out the phone got wet and it was my fault, then I would have to pay 60 dollars to get it back without repairing.
anyone?
Tomb_Raider_Legend said:
Hi all, I have got a problem with my HOX. First of all it has the original rom and everything updated.
Now I begin, two days ago I was outside working out and it was raining so I put the phone in a bag. However my HOX got wet a bit but the phone has been wet like that before and nothing has happend. Anywayz, when I came home the phone worked fine.But after 4 houres some part of the screen wasn't responding. I tried to reboot and reinstall the phone but that dead touchscreen area was still there. So I contacted the company I bought the phone from and they told me to send the phone back to repair because I still have the garantie left. But I have no idea, can I fix this problem my self somehow and not need to send it for repair service? Has anyone had same problem too?
Because if they find out the phone got wet and it was my fault, then I would have to pay 60 dollars to get it back without repairing.
Click to expand...
Click to collapse
They will probably find out as there are small parts on the inside of the phone that can show if a device has water damage or not. It sounds like a hardware defect but you can ofcourse try to flash a different rom, but I doubt that that will help
Don't void your warranty by flashing roms right now. Your best hope is to send the device for repair and hope that they don't find out about the water..
Sent from my ViperX
I have thought about send it back but if they find out it's from the water damage then as I said I would pay 60 dollars without having the phone repaird
And really flashing rom isn't good idea yet if I still have 5 monthes left on phone waranty
And I have found digiziter for htc one x on ebay for like 10 dollars, maybe I should buy that and try to replace the screen with a new one?
Tomb_Raider_Legend said:
And I have found digiziter for htc one x on ebay for like 10 dollars, maybe I should buy that and try to replace the screen with a new one?
Click to expand...
Click to collapse
You can try, by the way I have e-mailed HTC this week, and unlocking the bootloader and installing a custom recovery + Rom does NOT void your warranty: IF DONE CORRECTLY.
If people are interested I can copy the mail/pm of an official HTC employee to them.